- 96.1LEGITIMACY SCORE
- 96.6SAFETY SCORE
- 4+CONTENT RATING
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Wagoneer App Complaints & User Negative Comments 2024
Wagoneer app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wagoneer? Can you share your negative thoughts about wagoneer?
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Wagoneer for Negative User Reviews
✓ Randomly works for some thingsThe start car function works 75% of the time. Otherwise the gas life, location of car, etc is not accurate and does not update. Worthless for a $113k car.Version: 1.37.6
✓ App always needs updates before can useEvery time I try to use the app to start the vehicle I must 1st update the app then redo all the log in info. By the time I get this done I’ll be at my vehicle or close enough the remote works. It would be nice if there was consistency to sp work and notifications when the Spp needs updates..Version: 1.58.3
✓ Won’t updateMy app is still showing my mileage, file level, and oil from march 28th and will not update. I’ve logged out and back in again. I’ve restarted my phone..Version: 1.41.3
✓ App will not even load!Until reading the other reviews here, I thought the trouble with the app I was having was on my end. I have installed and uninstalled, attempted to load the app on and off wi-fi. No luck. The app will not even load past acknowledging the user and privacy notices, only stated “error loading page”, and then proceeds to spin and spin indicating it is loading, but never does. Frankly, regardless of the price of the vehicle, if a feature is promised it should work. I definitely would not have expected to see such a terrible app with a company or car of this caliber, though. Very disappointing..Version: 1.41.5
✓ Stops working & worthlessApp stops working a few months after downloading. My app will not even recognize my vin number. Also it loves to set off your car alarm when opening the door even though your keys are in your pocket. Totally aggravating….Version: 1.41.6
✓ Face ID IssuesEvery other day I have to enable Face ID because for some reason, it just disables itself. Also, having an app support option would make sense..Version: 1.58.3
✓ Features don’t workDownloaded the app on 2 different phones. All info like mileage and fuel level show to be correct, however remote start, door locks, etc doesn’t work on either phone. Pretty frustrating.Version: 1.58.3
✓ Face IDThis app would be much better if Face ID could be used, rather than a pin every time I want to lock, unlock, or auto start. Other than that its a decent app.Version: 1.67.2
✓ Doesn’t workThis app is trash. It doesn’t work at all, my truck hasn’t updated in 3 weeks. HQ said in December 2021 they were updating and making the app better, I’m still waiting. How expensive the vehicle is the app should at least work..Version: 1.5
✓ App Stopped Syncing w/ CarApp worked great for the first two weeks however has now failed to update with the latest data from the car for over 3 weeks. Tried deleting the app and reinstalling, nothing has fixed it. Remote start still works however so it gets 2 stars..Version: 1.5
✓ App CrashesApp doesn’t work! Worked when I registered it and then stopped working. Updated iPhone, uninstalled/reinstalled and also tried on my husband’s phone and it does the same thing. Obviously problems with this app that need to be corrected!.Version: 1.3
✓ Good overall. Some rough edges.As there is no straightforward way to communicate with the developers of this app I will just leave this here: Overall the app is nice and helpful and gives good information and has decent functionality. However the requirement to enter the security pin constantly is incredibly annoying. What is worse is that the function to enable Face ID (rather than using the security pin) does not persist. Every time this is enabled, by me or my wife, it is reset at some point in the future..Version: 1.62.2
✓ Grand Wagoneer SinksI miss placed my key fob and got locked out of the app for one hour. Customer support was not able to reset my pin or unlock my car remotely. I am more frustrated than you could imagine. Now they want me to pay for this service after the trial. Not a Happy customer after spending over 100k on a car.Version: 1.67.2
✓ Works poorlyDoes not work. Sometimes the fuel level is correct but does not lock or unlock doors, start car or sound horn. Needs serious updates.Version: 1.5
✓ Doesn’t workThis app is terrible. I cannot get past the legal agreement page- every time I try, it says “error occurred while loading please try again.” I have uninstalled and reinstalled and tried over the course of several days. I have no idea if the actual app is any good bc I cannot get past the registration..Version: 1.5
✓ Weak startGreat: - remote (un)lock Would be good if worked: - gas levels, mileage, engine status (these haven’t updated in 30+ days for me despite claiming to work in real-time) - parking location (have to manually refresh instead of ‘just works’) Bad: - sales pitch for dealerships & Mopar parts - pretty limited functionality but hopefully improves over time.Version: 1.37.6
✓ Works some of the time.The engine start works but the unlock doesn’t..Version: 1.62.2
✓ 3rd leased jeep without a working app!I recently leased a wagoneer and the app was setup at the dealer, but it says it's still activating. After setting up the app, I immediately got am email from Jeep saying my cancelation of the app service was successfully cancelled. I signed up for an app in front of the floor manager and didn't cancel anything. Ive leased two other jeeps and wasn't able to use the Jeep connect app with either. For such a expensive car, registering for an app should be the least burdensome thing you have to do. I should not have to call customer support for 20 minutes and not have the fix the problem. I'm deleting this app, as I've given up hope that the Jeep app developers know what they are even doing at this point..Version: 1.41.5
✓ Possibly worst app in the history of appsI have had the gym app the ford app the Lincoln app and I have never seen anything as bad as this app. 1)It doesn’t refresh 2) when you really need it it won’t work 3) it just spins and won’t work. We wish I had bought the Cadillac!!!!!!.Version: 1.37.6
✓ This app doesn’t work very welllThe app is kinda useless. I try to use it to lock/unlock my Wagoneer and it just spins and never does anything. The app also shows my oil life as 30% so I didn’t complete a change before my road trip. Come to find out, the oil life was actually much lower and I got a “Oil Chang required” alert two hours into my trip. On a positive note, the app looks great. Just don’t rely on it..Version: 1.37.6
✓ Meh at bestLand Rover app blows this out if the water. This is a glorified key fob at best..Version: 1.70.4
✓ Does Absolutely NothingBought our Wagoneer over 3 weeks ago and still doesn’t work. Gives an error when I try to sign in. Wont even let me forget password. Gives error every time! Dealership couldn’t help at all. I knew I should have bought another Ford. Their app for my truck works every time. Don’t even bother downloading this thing. It’s the equivalent of a digital paper weight!.Version: 1.37.6
✓ ItineraryWhen purchasing a new Wagoneer please make sure that you find out if any of the services (apps, subscriptions, connections, wi-if, etc.) have ever been in any one else’s name if you are being sold a ‘demo’. Wait while the dealership sends in the paperwork to Wagoneer with confirmation in hand that you are the owner. Make sure you ask before hand and get a detailed list of what apps and subscriptions are needed to access what features, what apps are dependent upon other apps and the instructions on how to get them and in what order all of the aforementioned needs to be done. Because of the dealership lying to me my situation has been going on with Wagoneer for over a month now. Wagoneer has been nice and tried to help me as much as possible so far. But just take this advice as you have been warned !!!!.Version: 1.41.3
✓ Frustrated alreadyI just downloaded the app today and every time I hit next after putting in the vin number the app shuts off.. I have tried deleting and downloading again and still the same issue.. this app is no good to me if I can’t even get it set up without closing down..Version: 1.70.3
✓ ServiceDon’t believe this. Making an appointment is ridiculous, if you can even get one without waiting weeks. But I shouldn’t be so crass, it already has 251 miles on it.Version: 1.62.2
✓ App is okThey app is great. Until it comes down to not being able to use it because they want you to pay a monthly subscription fee. I mean you pay 100,000 dollars for a vehicle at last they could do is include this service..Version: 1.58.3
✓ Month subscription?!??I have a Chevrolet and a BMW both those apps I can use to lock unlock and start my car without being charged a membership fee for app to do so..Version: 1.67.2
✓ Grand WagoneerWhen I got my GW I immediately downloaded the app so I could start it with out having to use the key remote. But after a while it stop working. I went to the dealership and the manger told me to delete the app and re install it. But once I did that the option to turn on my GW did not appear anymore along with other features. The app is pretty much useless for me now..Version: 1.62.5
✓ WorthlessMy app was great the first 2 months I had my car. But it stopped updating in February. At least I could still lock and unlock my car, but for the last week I have not even been able to get into the app. It has been saying activation of service in progress. Ever since I brought it in for a software update. So as of now this app is completely useless.Version: 1.41.5
✓ Remote times out a lot !!Remote start from app does not always work .. have to try try again and still does not work Always.Version: 1.4
✓ App won’t even openPhone completely up to date on all software and the app won’t stay open, shuts down and closes as soon as I open. Cannot register my new vehicle at all..Version: 1.3
✓ Doesn’t workThe miles and vehicle health have never updated. I called about a month after owning it and they said they were working on it. It has been another month and it still has not updated. Update: I was contacted by the app support team from Jeep after this review. I gave them the info on my vehicle on 4.13. We will see if anything comes of it, but based on the multiple reviews over the past few months saying the exact same thing I am not hopeful. Pretty misleading that this app somehow has such a high rating. Also, the review at the top is obviously sarcastic and I love that they replied to it thanking the reviewer..Version: 1.37.6
✓ Not working !So much for paying for $100,000. Vehicle ! This app has not been working since February so incredible , when I mean not working I literally mean not working whatsoever one but nothing works..Version: 1.41.6
✓ What’s the point?It’s stuck on “activation of service in process. We’re configuring your vehicle. Please try again later” for months. It does nothing. It’s an expensive car to have a crappy app. Chevy app is so much better even after trial is finished..Version: 1.41.6
✓ Doesn’t workSpent $120k on a car and the app doesn’t work. Now there’s a recall that no one reached out about and my sales guy tells me the way to find out if the recall impacts my is to check the app. NEW FLASH. This app doesn’t function, AT ALL. Fix it or at least inform your employees so they stop providing horrible customer service to your to customers..Version: 1.3
✓ Sales Pitch FailThe app worked until 500 miles and then stuck for several months with the same mileage. Deleted the app and reloaded several times. Mileage finally started working and now the auto start and unlock features are missing from the app. I have had my Wagoneer for nearly a year and the app has only worked properly for about two months the whole time. No location either..Version: 1.58.3
✓ App not workingMy app for my Wagoneer has not worked since I bought it. For the first 3 weeks, the app would come on and go right back off. After this issue seemed to be taken care of, now, i have the issue of it not wanting to do any of the remote functions to the Wagoneer. My experience has not been a good one with this app. Hoping in time that it will prove to be useful..Version: 1.4
✓ Great when it actually worksThe app would be great if all the features actually worked! It worked for 2 months and now hasn't worked for 80+ days! Doesn't update mileage, oil, gas, etc. call support and they say "there is nothing we can do.".Version: 1.41.3
✓ Worked brieflyWorked for 3 days and now crashes every time. iOS updated, did hard reset, deleted app and reinstalled and nada. 🤷♂️.Version: 1.3
✓ And I thought it couldn’t get worse…I have had my Grand Wagoneer for almost seven months. For the first four months the app never updated. It just showed gas, tire pressure and all details from my purchase date. It then worked for two months, but for almost a month now has only said “Activation of service in progress. We’re configuring your vehicle. Please try again later.” It is even more useless now than before. Well done Jeep..Version: 1.41.6
🙂 Wagoneer Positive Reviews
Wagoneer works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Wagoneer.
⛔ Wagoneer Problems
