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Dermstore: Shop Pro Skin Care App Complaints & User Negative Comments 2024
Dermstore: Shop Pro Skin Care app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using Dermstore: Shop Pro Skin Care? Can you share your negative thoughts about dermstore: shop pro skin care?
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Dermstore: Shop Pro Skin Care for Negative User Reviews
✓ Could be greatI appreciate that they are a verified seller of top brands & I can get all the things I like in one place…except that they are sold out of literally everything. I have maybe 6 things that I buy over and over, all different brands, and basically all of them are “coming soon” for months. Yikes..Version: 1.18.0
✓ Not user friendlyThe app just doesn’t have the ease of use that Sephora does. I think the standard to consider is Sephora, ulta in second place..Version: 1.20.0
✓ Slow appThe app is slow and does not update information quickly. I have to back out of the cart a couple times to get credit applied..Version: 1.10.0
✓ Not functionalLogin and search bar are not working..Version: 1.21.0
✓ Wish I could login 😕Just installed the app, double checked the login to ensure no errors. I can successfully log in on the Derm Store website, but not on the app. Will not uninstall for my love of skincare but it would be nice to login..Version: 1.11.0
✓ Poor customer serviceI have been a loyal customer of this company for years, ordering my skincare routine exclusively from this app. Recently my order was delivered to the wrong address by the courier, and i contacted the customer service multiple times for refund. It’s been two weeks and i haven’t got my refund and the whole refund process is just chaotic..Version: 1.21.0
✓ All promos/rewards Dermastore advertises are liesI signed up to be a rewards member at Dermastore, and received a promotional email that if I downloaded the app that I would receive 15% off my next purchase through the app. So I downloaded the app since I wanted to re-up some of my products. I never received a 15% off code. I still needed to order some stuff, so I noticed that I had over 1000 reward points and could apply that as a $10 credit towards my purchase. So, I went ahead and redeemed my points and that app said that I could apply the credit at checkout. However when I went to checkout I could not find that option, so I thought the credit had already been applied. After I completed the purchase I saw that it had not, and that I still had a $10 credit on my account, which now had a expiration date on to use in one week! I contacted customer service about this and they only said so sorry credit can only be applied at checkout. No offer to retroactively apply the credit or to revert back to points. Don’t waste your time with this app or store. There are better options that won’t steal you money!.Version: 1.7.0
✓ SCAMThis company is fine usually but the second you need assistance with an issue they are absolutely unable to help you. Order from anyone else!.Version: 1.21.0
✓ Waste of time. Crappy companyWhat a nightmare to order and try to set up an account What a complete joke with.Version: 1.16.0
✓ AddressI live in Puerto Rico and it wasn’t a state option. I hope my order gets to me..Version: 1.13.0
✓ Can’t use 15% offAs soon as I tried to enter the 15% off code I realized this was a trick. They get all your information so you can use the code to receive 15% off. Then they go on to tell you that your purchase is not eligible for the 15% off. So I trued some other products, same result!! This is a scam!!!.Version: 1.8.0
✓ Skinceuticals purchaseVery confusing to understand all the options. I was trying to save a little money, but the explanations were difficult to follow. I tried at least 4 times before I finalized my purchase..Version: 1.24.0
✓ 0 starsA store is only as good their customer service. It’s a great store until you need customer service to fix an issue and they respond by saying they’ll get around to your issue and then never actually do it. Trash. Will start spending my money at SkinStore..Version: 1.2.3
✓ Good product lineUsability of the site is very poor making it difficult to utilize the email offers..Version: 1.25.0
✓ Very DisappointedDermstore sent me two coupon codes and neither one of them worked for what I purchased..Version: 1.11.0
✓ Not a good appIt doesn’t refresh! Hard to use! I had to keep going back and adding things! Then it would kick me out again! Very frustrating! I tried to pay 5 times!.Version: 1.26.0
✓ DO NOT ORDER FROM HEREThis company is not set up well enough to spend so much money on. So many issues with dispatching/shipping and their customer service support is horrible. For selling such expensive/luxury products, they should have a better and more reliable set up. I placed an order totaling $1400 over a week ago - they’ve charge my card, the payment has posted, and they have no updates on when the order will be shipped and delivered (it was supposed to be delivered 3-5 days after purchasing). They won’t let me cancel and they won’t provide an update on when I’ll receive it. No support or help whatsoever. Absolute scam.Version: 1.26.0
🙂 Dermstore: Shop Pro Skin Care Positive Reviews
Dermstore: Shop Pro Skin Care works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Dermstore: Shop Pro Skin Care.
⛔ Dermstore: Shop Pro Skin Care Problems
