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Pop In A Box App Complaints & User Negative Comments 2024
Pop In A Box app received 60 complaints, negative comments and reviews by users. Have you ever had a bad experience using Pop In A Box? Can you share your negative thoughts about pop in a box?
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Pop In A Box for Negative User Reviews
✓ Sold OutOver all I have no problem with the app. I’ve waited an excessive amount of time for some Pops! to arrive but that can be said if most of the retailers. I’ve often found great deals on things no one else has. The problem I have with this app is there doesn’t seem to be a way to clear sold out items. If you don’t have it why keep it in the search? If you search Funk Pop over 7,000 items come up. The first 5 pagers I looked at nothing but Sold Out items… it’s showing over 200 pages. Do they really expect customers to sift through over 7,000 items to find the ones in stock? It’s frustrating if you’re not looking for anything in particular. Please fix this PIAB. I would certainly buy things if I could find some that were in stock..Version: 2.19.0
✓ NvmUm I don’t know if this is supposed to happen but with some of the pops they have the chase version available. Not by chance but just as it’s guaranteed that’s what you will be receiving. I’m just confused. Nvm I think I get it now its just to have a chance sorry..Version: 1.2.4
✓ ConcernedI ordered a pop figure nearly 10 days ago the delivery was supposed to be between 4 and 8 days however I’m yet to receive my product I have tried to contact them via their app and have left two messages neither have been answered and there’s a huge lack of communication between customer and company.Version: 1.2.2
✓ Good app, horrible customer serviceI have been using pop in a box for well over two years; and yes out of my orders that arrived, they all arrived in good condition. unfortunately pop in a box had HORRIBLE stock management because 1) tell me why i have had a pop preordered for nearly two years for it to only be dispatched NOW when it came out in 2020. 2) i often get emails regarding how “the release date of such and such has been pushed back” yada yada yada. 3) i have JUST gotten an email to tell me that an order has been cancelled and when i go on my account i see that not one but THREE orders that i have had preordered since may have been cancelled due to “the product being no longer available” with the only other compensation being a 30% discount. all of the funko pops i had preordered were in high demand so when i or others had them preordered, we should be guaranteed the product we waited for without fear of cancellation if you can’t keep up with such high demand, don’t take more orders than you can stock.Version: 2.18.0
✓ Bad appI ordered a funko pop 4 months ago, I know that pre orders take longer but they have not updated me at all, I can’t find anywhere to cancel the order, I can’t get ahold of anyone and also it doesn’t let me know at all when they will be in stock with the item that I ordered 4 months ago. Horrible app, horrible work.Version: 1.2.6
✓ Avoid this terrible company!!!The pops come damaged and the customer service is beyond a joke been waiting almost 8 months for a pop and been told to like it or lump it ! That’s been on a few orders to, going by trust pilot I’m not the only one it’s happened to. Don’t give them your money!!!.Version: 1.1.7
✓ Sign inApp works fine for managing which pops I have gotten. Wish I didn’t have to sign in EVERY time I open the app..Version: 1.1.5
✓ Terrible, nearly no funkosI could only see 2 funkos on the app and both were put of stock.Version: 2.19.0
✓ Poor appIt’s just the website in an app window as it seems the developers can’t be bothered to make a proper app. Keeps crashing every time you use it..Version: 1.2.4
✓ Joke of a companyWaste of time ordering anything from them. Waited well over a year for numerous pre orders. Contacted customer support who told me they’d be released soon. Turns out they just cancel them. To rub salt in the wounds they offer you a pathetic discount which doesn’t even cover the cost of postage. Don’t waste your time or money.Version: 2.18.0
✓ BrokenApp is broken and their customer service is not helpful. Besides not answering question in the help portion of the app, it shows the money as pounds vs dollars. When I asked how to switch it, they told me to go the top right hand corner which didn’t do anything. Hopefully in a few years, they will fix the issue..Version: 1.1.2
✓ StupidWhy is it called pop in a box when there’s no poo figures, bloody stupid.Version: 2.19.0
✓ The worst, absolute WORST pop retailer to dateIm not a big reviewer, I have a job and a busy life so I don’t have much time for it. But this review is important to me. Pop in a box has got to be the absolute worst retailer I’ve ever had the displeasure of coming across. I pray customer service isn’t getting paid for wasting people’s time—ineffective, useless, incompetent. I ordered one pop, and one pop only. Had trouble with payment, even though money is surplus. They wouldn’t update my payment method, wouldn’t let me change it, wouldn’t help. Last time I ever order from pop in a box. TRASH. Absolute trash..Version: 2.1.2
✓ Latest update no option to log in using google acctSame as my previous review, App is entirely useless to me, even worse. No option to Log in using google account (which I use for my PIAB acct). So I had to create a new password with forget password just to log in..Version: 1.2.5
✓ Great but needs improvementI love this app and think it’s great, but there are some improvements that need to be made. I have an issue with a Pop that hasn’t shipped by the time it was supposed to, and I’ve tried the live chat and email system. Whenever I get a response in the live chat, all the messages delete so I have to start the process over again, and when I emailed about it, whoever responded avoided my question and sent random crap. I would really just like to get this issue solved and get my Funko Pop, but the app is making it harder than it needs to be..Version: 1.2.2
✓ BUYER BEWARE!! NOT FOR COLLECTORS!!I have placed 1 order. It has arrived in 2 different deliveries so far and waiting on another 2-3 items. The 1st delivery had 2 Pops with NO PACKING MATERIAL, 1 was mangled. Contacted customer service and another was to be shipped immediately, still hasn’t shipped. 2nd delivery had 1 small thing of packing and 3 of the 4 Pops was damaged. I have contacted customer support and have heard nothing at this point. I have sent pictures to them as requested when contacting them as well. LOOK ELSEWHERE!!.Version: 2.16.0
✓ DeliveryGot my delivery thru and I ordered 2 characters and I only got one delivered.Version: 1.2.0
✓ Doesn’t workIf you click any tab the app just keeps popping up and going away, over and over. Ugh have been waiting on an app from them for awhile...Version: 1.1.4
✓ App Needs An UpdateI’m not sure if it’s an iOS compatibility issue or the whole app needs a work over, but the app has horrible loading times, especially when using the Pop Tracker. That’s if it even loads. Pop Tracker typically either times out or closed the app all-together. User interface could use some work also. Great subscription company. Bad App..Version: 1.1.7
✓ Customer supportContact them through the app and the read it and did not respond, waited 4 day before marking it as resolved..Version: 1.2.2
✓ How does this have a 4 star!?!?I’ve been ordering from these company for over a year and let me tell you the disappointment. I’ve had to cancel more orders from them (8) then orders I’ve actually received (2). The company sells too many pre-orders and then doesn’t fulfill the rest. I had to wait 8 months after release for them to cancel my pre-order. They said these items were “coming” but after over a half a year of waiting they canceled and the pop was sold out everywhere else by that time. Horrible experience and all I hear is horrible experiences from them. I have no clue why they have a 4 star rating..Version: 2.2.3
✓ Can’t trackI can’t track anything from the app. When I select the button, it does nothing..Version: 1.2.0
✓ DisappointingGreat deals but not so good on customer service! Paid Premium next day delivery on 2 orders for Hermes to lose 1 and the other not to get dispatched for 2 days! Waste of money selecting anything other than standard delivery and they confirmed orders will still take upto 5 days atm due to high demand! Will update as and when i receive any sort of product :(.Version: 2.2.2
✓ Slow loadingThis app is great! it’s convenient to have a app dedicated to buy Funko Pops without keep having to look up the site. HOWEVER!! recently the app is very slow on loading up the Shop tab, most of the time it won’t even load. I have to close and reopen the app so it can do so. That’s the only gripe I have with the app. Also it be nice to be able to have my account signed in all the time instead of having to keep logging in..Version: 1.2.5
✓ Good idea but some faultsThe app is good and has a good idea of subscriptions and how they work. I have been in the subscription for about 4 months now and have had no concerns what so ever. However, in the app whenever i try to open the pop tracker tab the app seems to crash or just not load. As looking through the reviews this is happening to multiple people too. Please get this resolved as it would make managing my pops and what i like much much easier!.Version: 1.2.5
✓ Don’t waste your time90% of the orders you’ll never receive. Constant delays to the point of them removing the pop off the app..Version: 2.7.0
✓ DamagesI received too many damaged boxes in the mail if you’re not want to keep the box and just a figure this is for you if you like to keep the box in mint condition not the best choice.Version: 2.8.0
✓ Good Start but GUI needs ALOT of workIn terms of functionality it works like it’s suppose to, but I’m a little disappointed that a custom GUI wasn’t developed for the app. It seem that they’ve just taken the web version and turned into an app for a quick release which kind of defeats the purpose of an app. Apps are made to be convenient and mobile shortcuts when we don’t have access to our computers but at this point I think accessing the website from my computer is less of a headache. - The app takes longer than it should to load up and switch between tabs, - The pop tracker function is slightly glitchy when trying to choose between liking/disliking (the scroll menu often gets cut off, and can be difficult to close) - Overall it’s slower and more glitchy than the web version All in all I still manage to get what I want done but I would’ve much rather preferred a new custom GUI with a intuitive interface and sleek design. Which is why I think this app is 3 stars, it’s average and not more not less..Version: 1.2.5
✓ WorksWorks but I’ll never order from this website ever again they take your money and keep you waiting for months on a preorder and then cancel on you..Version: 2.18.0
✓ Great to have but needs a tune upLove the app! It just needs a tune up in regards to the “want it/don’t want it/add to my collection” button. Within the past 2 days, I noticed that the button disappeared whenever I opened the app and started looking through the products. Besides that, if I search a particular pop and try to hit the drop down button to add it to my collection, it only shows “want it/don’t want it”. The “add to my collection” selection is cut off and unreachable when I try to scroll down to select it..Version: 2.17.0
✓ Bad business practiceI loved pop in a box. They were my go to for exclusive pops. Then I started noticing that people had the pops before pop in a box shipped. You send them a message and they respond “we haven’t received stock yet”, a few weeks later you get yours. Ok. But then the advertise their own EXCLUSIVE. You excitedly await for them to drop so you can order. 2 months go by, you message them, do you have a release date? Nope. Then the next week, you start seeing people receiving theirs and posting them. You message them, they say “we haven’t received stock yet” but apparently they did because it’s THEIR exclusive with THEIR sticker. You message them with the pictures. They say “sorry, we oversold our stock”. WHAT?? I’ve been waiting 3 months since ordering them. 1 for me 1 for my brothers Xmas present which clearly will probably be next Xmas. This is NOT how customers should be treated. I’m not even sure IF or WHEN there will be a restock. Very unhappy..Version: 1.2.5
✓ Don’t do it to yourselfI feel this company has good intentions but cannot deliver on anything I have ended up cancelling my orders 5+ pops as I have been waiting 3 months after my delivery date for anything to come yet nothing has come. I contacted support a silly amount of times to be met with the same block text of pushing for dispatch which does absolutely nothing and makes it so they just sit on your money, they also ignore pretty much everything in your support ticket as 6 of my questions I asked were not answered and once again they go back to there block text. They are advertising they have stock and luring in customers to then say they are trying to source stock as the item is out of stock? But then another advisor is saying that it is a problem with dispatch not getting my package out?? It’s just all a bit dodgy. Please don’t do it to yourself and if you want a true representation of the reviews of this app/company go onto Google and search it up to see the true rating and all the unsatisfied customers waiting over a year in some cases to get pops..Version: 2.5.1
✓ Unhappy.Ordered a pop 18 days ago as a gift from Santa and have yet to receive it or an email that it has even been sent out to deliver. I have sent two emails that were left unanswered as well as tried to use the live chat option but was left on read. I now have to worry about a kid waking up unhappy on Christmas as the thing they begged Santa for will not be there..Version: 1.2.4
✓ Lose money to fix their mistakePlaced order but got an error saying it wasn’t placed and to place my order again. Checked email and account history and no order. Placed order again and received a confirmation email instantly and it showed in my history. Several hours later I received a second confirmation email. Contacted support within 5 minutes of the email and they couldn’t help had to ship it back when I received the product. 2 weeks later it was shipped and contacted them and was told I had to pay out of pocket to ship it back to them. Bad practice..Version: 2.0.0
✓ It never comes upPlease fix this app. It will not open up. I wait and wait and all it is is a blank screen..Version: 1.2.4
✓ Awful. 100’s of other ways. Cheaper. Poor companyThis app and company used to be great. Now, I don’t know if it’s because of Covid, the rising popularity of Funko pops. But there have been pops that I have ordered in September that I have been waiting on. And their reasoning is “they haven’t been pulled yet”. I have seen these pops for cheaper other places, I have bought them, I have canceled the orders and plan on canceling this app very very soon. You can find these pops on literally 100 different websites. eBay, whatnot, Etsy, hot topic, BoxLunch, Walmart, Game Stop, etc. very disappointed that a company that focuses strictly on Funko pops makes you wait 2 to 4 months and longer for Funko pops that I walk by and Walmart for eight dollars. Is it my own fault for keeping this app as long as I have and trusting that it would turn around, yes it is. I have learned my lesson and I am warning you please heed from my mistakes. It is not worth it. Go elsewhere. The customer service just keeps stringing you along. Apologies and thank you..Version: 1.2.5
✓ Don’t buy anything from these peopleDon’t do it. They will just take your money. I never received my order and I contacted them about it. They said “sorry can’t help you.” Do not download!!.Version: 1.2.6
✓ BLBThe app is very slow don't waste your time.Version: 1.2.5
✓ Might cancel subscription.I’ve seen the reviews, now I’m worried. I’ll cancel the subscription as soon as I receive my first order. After that I might chose the marvel one..Version: 1.2.1
✓ Where’s my order???This app works great and everything but I been waiting for my order for 3 months now .For the pass 3 month I contacted them 2 times but they said the same thing twice..Version: 1.2.5
✓ Thanks for ruining my dayI ordered multiple Funko pops yesterday and wasted all my time for nothing they ended up canceling my order never again will I think about looking or trying to buy something from here thanks for nothing at least give people something in return for wasting our time and having our hopes up for nothing and one more thing thanks for ruining my kids birthday he was so excited when he saw these funko pops for an affordable price now what do I do!!!!!!!!!!!!!!!!!.Version: 2.8.0
✓ ABSOLUTE TRASHThis company is without a doubt the worst I’ve ever dealt with. They attempt to sell product they don’t even possess through pre-orders. There are orders I’ve placed and waited 8 MONTHS for, inquired several times, was given an “estimated release date”, only to ultimately have my order cancelled against my will in the end. I will never purchase another product that this company claims to possess and I strongly urge everyone else to reconsider giving them your business..Version: 2.10.0
✓ Too risky - dreadful deviceI’ve ordered a few funkos from here - some came on time without a problem. i’d give it more stars for this, but my other experiences force it down to 1 star. anything that says “pre-order” with an estimated month of arrival is a lie; i had one due for february, then february came and it said april, then april came and it said june. i ordered this thing in december and i still don’t have it. i have tried to leave reviews, but it seems pretty obvious that they only accept positive ones so as to leave their website with a false positive image and lure more people in. As for the service, well it’s just awful. they are ignorant to your actual issues, ending every unhelpful email with “please let us know how we can help you” as though you hadn’t just explained the exact problem in a lengthy and detailed email hoping THEY would know how to help you. i ordered a separate funko in december, which was supposed to be here by now but “encountered an error”. turns out the gift card i paid with was a few pennies short when the shipping was added, and though i had sent an email right after the order to check this hadn’t been the case, i was reassured that the purchase was successful and there were no issues. the payment problem appeared on my order 4 months later after several desperate emails to just get any kind of update on where my pop was and when to expect it, and by this point i couldn’t be bothered to re-enter all the card details, and worried i would get charged twice so i just asked for the order to be cancelled - and they cancelled the wrong one!! so now neither of the pops i have been expecting since december are going to come, and i am never going to buy from this company again because it’s not worth the stress nor the anticipation considering 50% of items are never received..Version: 2.8.0
✓ I have been to of 200 dollars haven’t received sub boxes and all preorder where charged and. Ot sentIf I can post the pictures from there disgusting customer service to what happens to me after posting a review this company is spiteful and disrespectful. All the exclusives here can be found else where faster then if you preordered them. I preordered 8 items over a 4 month periode and I will never do it again. The items that are available will get lumped in with the preorders and charged for them as well. Fast forward 4 months to the release date and now your getting double charged for that item that you already paid for and if you complain the company will “refund” you. I dont want a refund I want my pops!! I never asked for a refund!! The the subscription boxes are trash as well because you’ll never get the items!!! This company has done me dirty. And in this specific time in history it shouldn’t be like this when i a customer complains it should be taken seriously not thrown under the rug and I’m punished for your mistakes smh where in a pandemic and I’m being robbed from!!.Version: 2.5.2
✓ Moonlight and BrunoI am getting charged £3.99 for a 2/3 day delivery when yous don’t have a date for delivery. So surely yous will be sending the £3.99 back as this is something yous can’t honestly honer . Yous have my email. I look forward to someone contacting me to discuss this.Version: 2.8.0
✓ Can’t deliverThis app is brilliant and has a great layout and very appealing to buy from. But as soon as you place an order it just won’t arrive! I have canceled many orders from there and ordered from Amazon and I’ll have it the next day compared to my 2/4 months wait I’ve had to do with Pop in the box for no reason at all! They need to sort their deliveries out big time!!.Version: 2.13.0
✓ Convenient when it doesn’t crashI like the app and it works well for the most part. Unfortunately every time I try to go into the pop tracker the app crashes every single time. I try restarting my phone, reinstalling the app and nothing is working. It’s frustrating because it makes it difficult to edit my wish list..Version: 1.2.5
✓ Terrible and Totally UnprofessionalFirst, if I could give negatives stars I would. I made one order and selected 👍🏽the pops I liked and also 👎🏽didn’t like. They sent me four I didn’t have in my list as like, in fact they were in my disliked list. I sent back the four I didn’t want, which I had to pay out of my own pocket. They refunded my the postal fee I paid but still haven’t sent my refund for the four pops I didn’t want. It’s been two months now and all they do is give me the run around claiming they still haven’t received the package, but some how paid me back for the postage fee. Please to anyone reading this DON’T WASTE YOUR TIME OR MONEY!! Very unprofessional and unorganized, I’ll stick with shopping from the actual Funko site!!.Version: 1.1.7
✓ Took money a week laterSo so far my experience was not bad but then I pre-ordered the Wanda Funko pop on the 16 of July but my money was taken on the 23 of July which doesn’t make sense what if I didn’t realise I still had to pay for it a week later and bought something else and didn’t have the money like I don’t understand why my money wasn’t taken straight out of my account when I first pre-ordered it.Version: 2.1.1
✓ 😡JUST TERRIBLE!!!!.Version: 1.2.5
✓ Anytime you search, it takes you to the help tabMakes the app virtually impossible to you. You get stuck in a loop and forced to just use the website..Version: 1.2.4
✓ Bad!I order a pop when i opened it the pop was damage, it didn’t came with a bubble wrap or any kind of protection....Version: 1.1.5
✓ Worst Customer Service EverFor a site/app that has exclusive pops, they have one of THE worst customer services I’ve ever experienced. Most of my queries are marked as completed with no attempt to help me, the live chat in the app is useless as they leave me on read without responding, and they took over a month to help me resolve a payment issue (which by the way was THEIR fault). This company doesn’t deserve to have exclusive pops because they are impossible to get a hold of. What company doesn’t have a phone number to contact them? Everything must be done through messaging or emails which is PATHETIC. I’d suggest finding your pops elsewhere..Version: 1.2.4
✓ Good Idea, App needs improvingThe idea of mystery pops is fantastic and I get the subscription however, there are bugs on the app that seem worse after the update. The pop tracker tab doesn’t load and instead it just constantly crashes the app, i even deleted and redownloaded the app but the same problem occurs. It makes it difficult to view and edit pops on the pop tracker, I hope this is sorted soon.Version: 1.1.7
✓ BrokenThe app doesn’t load AT ALL.Version: 1.2.2
✓ Not letting me use offer code first time userNo.Version: 2.13.0
✓ Terrible companyI would give negative stars if I could...I ordered two $99 boxes and two single pops and got charged 8 times over $100 more than I should have...no communication from the company it has been over a month and they just ignore you...and no attempt to make it right they have lost my business and that of friends of mine due to the same issues.Version: 1.1.7
✓ Preordered newest scarlet witch funko pop didn’t receive till February 2022I preordered the newest scarlet witch funko pop back last July right when it opened and way before stock sold out. I can’t quite remember the original release date but it was some time in August or September. Those months come around and I start seeing social media accounts displaying in a bit press release way. I make tickets to ask and each time I’m told they are waiting for stock which makes no sense since I preordered before it went out of stock. Updated review: I left a review here a few days ago about preordering the newest scarlet witch pop figure back when it first opened up in July. The update is I was told to talk to Nadine and I asked for her and I got at least 4-5 different people who were all equally unhelpful because guess what they didn’t communicate my ticket so they all had their fun responses with no solution to my issue. I have received the figure back at the start of this February my issue is the constant run around from this terrible app/company. I will no longer use it and deter others from wasting their time and money here..Version: 2.5.2
✓ Service very poorVery poor service in orders and refunds I have been waiting for an order for nearly 2 years I’m know having problems getting my refund when different agents making different excuses my advice is not to shop with them.Version: 2.5.2
✓ Not a good experienceI’ve order two items from this app the first being damaged and a mistake in the other with no effort from the company in trying to solve either issues.Version: 1.1.7
🙂 Pop In A Box Positive Reviews
Pop In A Box works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Pop In A Box.
⛔ Pop In A Box Problems
