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Momence App Complaints & User Negative Comments 2024
Momence app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Momence? Can you share your negative thoughts about momence?
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Momence for Negative User Reviews
✓ Super buggyLots of bugs and the interface is not intuitive..Version: 1.36
✓ The app is a step back from the website!I really am trying to like this, but I don’t. Too many issues and glitches despite a new phone and updates software. I’m tech savvy too so it’s not me. The lack of ability to click on links is an issue, as is the lack of ability to pop out the screen. I just tried to watch a video and fast forward to a section and when I do that I lose volume. Wth? Back to the website I go..Version: 2.0.3
✓ Unbelievably bad customer serviceThe communication with Momence over a problem with my account is unbelievably poor. The ‘chat’ is carried out over emails which is a poor platform and they are completely unable to give a time frame for how long it will take to resolve the issue with my account. TERRIBLE..Version: 4.2.1
✓ Membership cancellationThis application doesn’t let you cancel your membership. It gives an option to gyms to block ur accessibility to cancel your membership!!! So you have to walk to the gym and ask them to cancel it for you!!.Version: 4.2.0
✓ Auto logged out?App is great except that I keep opening the app to find that I was logged out :’( Please fix!!! Also would be great if you could add feature to automatically add classes to a connected iCal or gCal (MINDBODY app does this and it is very useful) when you sign up instead of having to manually add it..Version: 3.1.7
✓ Bad design and annoyingEvery time you sign into app it asked you to enable push notifications. Difficult to navigate..Version: 4.3.1
✓ Not user friendlyThis app doesn’t work. It will not let me select or book anything. It won’t let me contact support. I feel for businesses who have switched over to this software, it must be a pain for their employees. The only reason I’m TRYING to book through it is because there’s a class I want to take. If there was an alternative I would jump on that..Version: 3.5.4
✓ Good appGood app, but it no longer allows me to put my class booking straight into my calendar, which is frustrating as I could do this previously..Version: 4.3.0
✓ RubbishCompared to similar offerings this app is inferior. The interface is clunky and options are limited..Version: 3.5.4
✓ Everything is blankMy studio had us switch from Mindbody to this and I don’t understand why, everything is blank and there’s nothing to do on the app?.Version: 3.5.3
✓ Turn off the notifications alert!!I’m only using this app for one studio and every day when I open it, it asks me to enable notifications. I do not EVER want to enable notifications. Why is there not an option to select “do not ask me again”? The only options EVERY SINGLE time I open the app and must select an answer are “enable notifications” and “not now”. Then the next day, same popup question. I look forward to not having to use this app when I’m done with my current studio membership..Version: 4.4.0
✓ Add to calendar functions failThe add to calendar function no longer works properly. My permissions on iPhone hasn’t change, Momence still has permission to write to my calendar, as it always did. I have a feeling that Momence wants full access to my calendar. Full access would allow them to see all other appointments, and to add and delete any other appointments. Please tell me I’m wrong about Momence wanting full access..Version: 4.3.0
✓ Glitchy appTerrible glitchy! Cannot login. Keep trying to change. My password will not accept. So frustrating..Version: 4.2.1
✓ WhyHave to log in multiple times a week due to app crashing and password/username can’t be stored. Quite difficult to find, search for and follow providers. Booking takes you to back to the Home Screen making it much harder to book multiple classes at once..Version: 3.2.1
✓ Don’t ask to turn on notifications every time I open the appDon’t ask to turn on notifications every time I open the app.Version: 4.3.1
✓ Keeps logging me outThis app keeps logging me out. I use it to sign up for yoga classes and this is the third time this week it has logged me out. Very annoying as I have secure passwords that I have to receive each time this happens..Version: 3.1.0
✓ PaymentUnable to process card payments and booking.Version: 3.1.8
✓ Not safe, money taking from my accountMajor flaw .This app is not safe. Once you save a card to the app that business has access to withdraw money from that card. They don’t need any permission, once you save that card it’s up to the business to do they right thing. But they have access to your card and can withdraw money when ever they want. I have spoken with customer service. They seem to be brain washed. They continue you tell me it very safe. Didn’t matter how many times,I explain a business just took money out of my account, they didn’t need any authorisation to do it. They continued with it’s traceable, my point is no one should be able to take money out of my account. I sorted it out with the business directly but I didn’t realise this app give businesses access to my card freely . You can’t call and talk to anyone about the app So basically,they told me to delete my cards. I had a few studio that I used. I also had a membership with one of the studio , I had to cancel it. So I’m at a lost, because even if i work out other way to pay. I can’t book classes..Version: 3.5.3
✓ Such a terrible appIt crashes all the time, I had to reinstall several times already and more recently it fails to recognise my account altogether. Absolutely useless.Version: 3.1.8
✓ Login issue; booking issue1. Had to log in again after each update. Does not have an option to at least “remember” email address, had to type in every time. 2. “Return Home” after each booking rather than returning to the calendar of the week of booking. Had to press right arrow multiple times when making multiple advance bookings. There are a lot of great booking apps on the market. Please take note..Version: 3.1.7
✓ Useless, after several triesThis app doesn’t list the club or lesson, and is impossible to book, via app or website..Version: 3.5.5
✓ Momence App Not functioning except websiteNo way to add memberships or book on app, it works on website, that’s for past year and 3 different yoga studios?.Version: 4.2.1
✓ UX needs improvementIt’s annoying that the app doesn’t automatically display todays class schedule and instead defaults to the last day you looked at. Given these classes no longer exist the user then has to scroll through looking for today. Similar issue when looking at today in that it displays classes that have already passed. While it tags them as closed, in other apps they simply disappear which is much easier for the user. Otherwise it works as expected..Version: 4.3.1
✓ Calendar not availableSuddenly I cannot add the classes I sign up for to my calendar. It was so easy. But not Available now unless I give full access to all my events. Not going to do that.Version: 4.3.0
✓ Please stop asking me to enable notificationsPlease stop asking me to enable notifications.Version: 4.4.0
✓ Don’t give them your emailMy yoga studio uses this platform to manage appointments. This platform spams me with reminders before my class, “how was it?” emails after a class, and bunch of other messages I am not willing to receive. THERE IS NO unsubscribe button in their emails. I contacted yoga studio regarding this matter, they contacted platform and the platform said IT’S IMPOSSIBLE to opt somebody out from all this spam..Version: 3.5.4
✓ This apps brains don’t workHave use this app to login and try to book classes and every time I do it, it makes me sign up for subscription to the dance studio. So then I add a subscription to the dance studio. And then I try to book the class and again it asked me if I want a subscription to the dance studio and I already signed up for an have. It won’t actually let me book any classes and keeps making me sign up for a membership that I’ve already done five times..Version: 3.5.4
✓ Do not get this softwareThis software has so many glitches, support can take weeks to get an answer from, or you get the worng answer, or you will get no answer at all. The glitches are usually big ones and costly to your business. We had high hopes for this software but it continues to dissappoint on a daily basis..Version: 4.3.1
✓ DO NOT TRUST THIS APPI used this app to book some basic Pilates lessons. After booking I got an email saying I was booked on an intermediate lesson which was not appropriate given I have never done Pilates before. Then when I checked on the app it now said I am booked on Advanced lesson! The flakiness of the app shouldn’t have been a problem if I could contact someone to get it corrected BUT there is no way of contacting anyone to discuss the class or any issues with the app - no “contact us” form, no phone number and no email address. I went in to down to earth to try to sort this out and they refused to believe this had happened, although after I showed them the confirmation stating “intermediate” and booking showing “advanced” I think they realised something had gone wrong. I have not had a refund and basically £80 down. Avoid this app at all costs!.Version: 4.2.1
✓ Unable to paste in password when creating accountI can’t paste my password in (from my password manager) when creating an account. The first field is fine, but the second field doesn’t take the paste..Version: 3.5.6
✓ Super confusingJust got the app to book at a yoga studio, but I can’t search for anything. Everything is blank… I don’t understand how I would follow someone if I can’t even search..Version: 3.5.1
✓ Not a fan of appNot a very functional app. Layout is not clear and I much prefer MindBody app..Version: 4.4.0
✓ Difficult to use and can’t delete hosts I didn’t agree to addA new host appeared that I did not authorise and there is no way to delete it. The supposed chat function directs you to the website and requires a login, after you login the support function disappears, so leaving the review here is the only way I can find to express the issue. Very opaque app and I was so much happier with MINDBODY..Version: 4.2.1
✓ So bad a 25 year old can’t figure it out…I tried to download this so I could buy passes for a yoga studio. Not sure if this app is a WIP or what but not only is there no search feature to actually look for businesses to purchase from, the “support” feature just redirects you to login and takes you in a circle. So, completely non-functional. I am not technologically challenged but this app sure is..Version: 3.5.4
✓ YikesI never write reviews but figured this one is needed. This app is almost worthless. There’s no way to search for studios, I can’t see a studios schedule. What is the point? Maybe it’s user error but I feel like most of us are pretty tech savvy- the interface is lacking big time. This is no replacement for mindbody!!.Version: 3.5.4
✓ Poor useabilityDownloaded what is supposed to be an iPad version of the app, but it is sized for a phone and doesn’t seem to be changeable. Unsure of security of app, would be good to be able to set up MFA, given a phone number is mandatory..Version: 3.5.3
✓ GlitchesThis app has constant glitches. Always logging me out and sometimes refuses to open all together..Version: 3.1.7
✓ Does the job but UI needs work.Click stream to book a class should be no more than three clicks. Clicking on a business should bring you directly to the schedule for the business. Clicking on a class to should only ask for confirmation to book the class with subscription already selected / assumed unless otherwise specified. Option to add class to calendar should be specified in settings and the user should not be bothered to specify if they want to add it to the calendar every time..Version: 3.1.1
✓ Not intuitive for end usersI use this app to book and participate in online yoga classes. The app only allows users to book single sessions from what I can see.. would love to know how to book recurring sessions for the month rather than having to select individual days. Also the app view is stuck in portrait mode and doesn’t switch to landscape when used on an iPad. I use this app because I have to, I wouldn’t out of choice..Version: 1.36
✓ 3.1.7 crashes on openOn iPhone XS, lots of free storage, no other apps open. Tried rebooting but it just crashes. Every time..Version: 3.1.7
✓ Poor user experienceThis app is totally useless for signing up to classes. It doesn’t allow easy reoccurring bookings it takes on average about 2-3 minutes to sign up to a single class (poor) it should take all of 10 to 20 secs. Businesses using this app must be getting it for free otherwise why would they bother. I’m at clear that no real thought has gone into the UI or how users actually use it..Version: 3.5.1
✓ Always issues and there’s a fee?It seems that this platform glitches out and makes it inconvenient to sign up for classes.. there is also a fee unless you attach your bank to the account? Idk it would be one thing if it were free and glitched occasionally. I wish the studio would go back to the old system.Version: 4.3.0
✓ Most recent ‘update’The most recent update - Native: 4.2.1 CodePush: v134 is horrible. Every time I open the up theres a bug that will cause the loading screen to come up as the app installs new updates. Obviously an untested ‘manage children’ button that hovers in prime UI real estate at the bottom of the screen and means I have to click around to find a touch point for the ‘book class’ button. The whole reason I’m using it. And a non existent load for ‘on demand’ content my studio provides because… reasons. If you’re going to overhaul the entire experience on an app that’s a core dialogue between user and business, that’s meant to be one of ease and affordance; try and actually make it do just that. I want the old version - purely so I can have some functionality and not have to wait constantly for crashes and load times just to simply book into a yoga class every day..Version: 4.2.1
✓ Loading issueThe app takes too long to load. Details are blurred and the loading light says the app is trying to retrieve data but nothing comes up..Version: 4.3.0
🙂 Momence Positive Reviews
Momence works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Momence.
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