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GoodFM: Audio Books & Story App Complaints & User Negative Comments 2024
GoodFM: Audio Books & Story app received 53 complaints, negative comments and reviews by users. Have you ever had a bad experience using GoodFM: Audio Books & Story? Can you share your negative thoughts about goodfm: audio books & story?
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GoodFM: Audio Books & Story for Negative User Reviews
✓ Needs to offer a few (ad free) free chapters dailyI like the stories & variety offered. It’s nice to have the option to listen or read. Also, if you want to go ahead it’s good to have a choice to purchase coins or watch ads. I really don’t like that you don’t get many chapters of the beginning of a story like with other apps. I find it gives me the ability to get into the story & want to continue rather than just feeling frustrated to have to keep earning coins before I’ve really even got invested. Plus I see myself deleting the app as soon as I finish the story on story I’m reading simply because I can’t stand the fact that you seem to have to earn every chapter (or buy coins). Whereas the other app I use at least gives 2 free chapters for every story you start automatically each day..Version: 2.2.1
✓ Good books but…Good books lovem and gets me through the day at work or at home cleaning. but having to pay for a subscription to actually finish a book is absolutely ridiculous and the books being added automatically to my library aren’t even books that I want to read or even listen to they are books I wouldn’t even read it throws me off on the books I have lined up next to read and the pop ups aren’t even books I’d ever be interested in.Version: 1.6.4
✓ Terrible.I have one book, I want to finish, but I either have to wait months for more episodes, or pay so much I could have bought the book 10times over. Will be deleting. Do not use!.Version: 1.7.4
✓ Having to repay for books/chaptersI love the app and books that are read/dramatized by real people. BUT I don’t like having the books automatically removed from my library and having to pay the money again to redownload them so I can listen to them again! I’ve listened to Alpha Asher several times and just started it again now the app is saying I have to pay coins to continue listening to it. This has happened many times on many books. It is very frustrating! What can be done about this?? If I’m logged in then my purchased books should stay there unless I personally delete them!!! I want my purchased books/chapters back without paying for them again!!! Other than this issue I really love the app and books! Thanks and please let me know what can be done..Version: 1.5.8
✓ Bribing Coins for 5 starsSo I really enjoy the app. I was short on a few coins regarding a book so I decide to write a genuine review for 10 coins. I gave the app 4 stars because some chapters cost 82 coins some cost 18 and not enough coins are offered in the packages. A digital book cost $10 for about 15- 20 chapters. I can see if $1000 coins give you that amount then I would've gave 5 stars. Anyway, I wrote the review and I was not awarded 10 coins. It was not because my review wasn't authentic but, because it was not 5 stars..Version: 2.1.0
✓ It’s a lot like pocket fmWe will see if the bonus/ coin system works out but for now at least they have a bonus system. I will rate the content once I know more Update: it’s a money pit, the story’s seem ok, but it will cost you if your like me and listen while doing other things. If you go through the bonus’ you’ll get one more chapter. I’m disappointed with the greed of these audible series apps. I guess I will just go back to political podcasts..Version: 2.2.0
✓ Earn Rewards DowngradeOriginally, you got 20 coins for checkin then for a few weeks it went to 45, which I thought it was an upgrade as a reward for accessing the app daily. Then I noted it went down to 20 then to 15 and now back to 20. Then the listening coins were 10 for 30 minutes, 30 for 90 minutes, and 40 for 120 minutes total of 80 coins. This could be 1 or two chapters depending on the book. November 1, 2023 it went down to 5 for 30 minutes, 15 for 90 minutes, and 25 for 120 minutes total of 45 for the same amount of reading, but for less coins. Watching ads were 5 coins per add then 3 coins, and today reduced to 2 coins. Instead being a valued diligent customer you are being reprimanded for it. It’s ridiculous! On top of the fact that the value of this books are literally almost the price of a first edition of a classic book not even close to a classic plot, and they’re not equivalent to the outrageous price. I can buy a best seller for cheaper. So I refuse to spend 100s on a book. Now, I started a new book that has 233 chapters that I have to finish after this I’m deleting the app. It’s ridiculous the changes. I’m not buying it’s not worth that amount of money, but I’ll get the measly coins offered and for 1-2 chapters. I should have it all open in 1-2 months. Then I can listen to it.🤦🏻♀️.Version: 2.0.5
✓ Good fmI love the books on here But the cost of them can be great when you are in a reading frenzy even on the privilege package I have other apps when I subscribe to them I get all the books include free access.Version: 1.2.3
✓ Stories are good but all are locked?I don’t have any problems with the quality of the stories so far, but honestly, I can’t find any free to read books or those that have a timer on them to unlock. The coins to unlock increase exponentially with each chapter, so accumulating coins the free way is infeasible. I’m so frustrated, it’s honestly not worth the effort, and I’d rather read on a different platform. Plus, if there ARE any free books or timed-unlock, it’s super hard to find, since the browse/explore doesn’t have a function to filter TYPES of stories, only the genre. Overall: not worth it unless you’re willing to spend a lot of money. But also, there IS a way to get free coins by checking in, reading for a certain amount of time, etc (but they don’t give a lot equal to the amount of effort or enough for even a single chapter).Version: 1.6.8
✓ Wait timeI like the books on here but the book I really like is way too expensive to read so I can only read like one chapter every 3 days to build up points. The wait time between ads is absolute torcher for 3 minutes in between, on top of that you have to read forever to get any extra bonus… I would also prefer if more of the books had the option to just read instead of listening, other than that no problems….Version: 1.8.2
✓ My professor is my mateGreat book.Version: 1.8.1
✓ Reading the booksReading the books requires that you pay over $100 per novel. I would not go to a bookstore or download an ebook for that kind of money. I read the first few chapters for free. I waited the 7 hour periods to download a few more chapters. I then paid 4.99 to read the next few chapters and tried to download more by waiting. They would not download. After a day, l paid $ 9.99 to download a few more. I’m am now on chapter 65 (of 199 chapters). I refuse to put any more money into this novel. This is ridiculous! These novels are very hackneyed to begin with and I refuse to pay more for them than a well written book!.Version: 1.3.9
✓ Rip offJust a few red flags- there are duplicates of books on this app for several books, some complete others not, so don’t start a book that isn’t complete. I’ve been waiting for over 6 months for an update on a couple books & I don’t want people to deal with the same ish I’ve had to. P.S. customer service doesn’t care if you pay for the same chapter twice (it happens in these books) don’t bother. PS to the developer response- maybe you should refund the money people spent reading books you refuse to finish, I’ve contacted customer service and they don’t do anything.Version: 1.6.6
✓ Doesn’t count minutes accuratelyApp doesn’t count time read on the minutes to get free rewards. Very annoying- not paying $5 for a chapter that takes two minutes to read-.Version: 1.5.0
✓ When his eyes openSpent a ridiculous $120 bucks only to get a third of the way through, ridiculous- felt scammed!.Version: 1.4.4
✓ Price of the chapterWhy are the price of the coins so expensive If it was a reasonable price allot of people would buy them and consequently sale more and get more money, but with this prices no wonder why people don’t buy them.Version: 2.1.1
✓ Getting charged for monthly subscription on two different daysAs of October 1, 2023… I’m not to happy after the updated for my iPhone, that I noticed I was getting charged twice for the same monthly subscription on to different days. Once on the 3rd and then again on the 5th. I have tried contacting them through the app and since I just found out, I’ll give it some time. If I wouldn’t have updated my phone, and seen the screen that shows my monthly subscriptions, I would have not caught this with all these auto pay. As far as the books, I like the books that are actually complicated. I don’t like the books that say ongoing because some have been ongoing for months and I think they just forgot about them. Some of the voices for the dramatizations are horrific and high pitched so if you’re wearing headphones or ear buds be careful. Also, be careful and watch your library because I have seen books in my library that I did not add on there and when I remove them, they reappear like if someone else is adding it to my account. That’s scary. Hopefully, this review will help to address this concern. I would also recommend that you use the daily bonuses to make purchases for the chapters, but as I’ve said in the beginning of this review be careful your not getting charged more than once a month, with auto pay. This does give you more coins on a daily basis. Just watch the timers because you can receive bonuses after listening 30, 60 & 90 minutes..Version: 1.4.8
✓ Price too highLove the stories but you don’t get far until you need to top up. Charge too much for each chapter. Please make the chapters longer and charge less to carry on reading..Version: 1.8.6
✓ Not the bestSometime the books don’t make sense and also why do we have to go tasks to be able to only do many chapters a day.Version: 1.4.4
✓ Very expensiveConsidering you can buy a paperback for £10 and the costs are excessive.Version: 1.3.3
✓ Stories are great but the exchange rate not!I think for the most part the stories are read by great actors! But the service is to costly; I feel that some of the book chapters are broken down into smaller parts in order to keep taking your money! I try to reach customer service because I wasn’t able to redeem some of my bonuses for time I had spent listening to the book! It been a almost a week and no reply back! My other issues is after I had purchased the chapters of the books, when I went back to re listen some of the chapters are missed or the chapters reset and now the chapters need to be repurchase!.Version: 1.8.4
✓ False bonuses and over chargingGot 140 bonus the first couple days of use only to log in after the first week and my bonuses had expired on day 2 of use. Now I get the daily bonus and the extras for doing different required things, each show bonus days reward day vs expiration date. Bonuses claimed today 11/15 state expiration date of 11/20 yet they’ve already been removed. Bonuses from yesterday show expiration of 11/17 but were removed this morning. I should have over 100 bonus but only have 26. Bought 1000 coins? And have 6 left after 10 chapters, chapters started at 18-24 coins then noticed more than half charged up to 60. Why? I’ve read the book I’m listening too the chapters in this app are cut into 3-4 parts which is a complete rip off. Some chapters are only 2-3 minutes long. I understand you have to make money for your app but your charging people to hear books that can be read for free on other apps. Not just that but your gouging!.Version: 1.5.0
✓ GlitchingI love this app. The issues that I’m having is, ever since last update the app would close out mid story. There was another story I was listening to, that wasn’t completed, yet it vanished from the app. I was a GREAT story too, sadly I can’t remember the name. I even left a couple of comments and the app doesn’t have history of any of my comments either.. I wish I could remember the name but I can’t. Also, I was charged/lost coins twice on a story that I didn’t even get the new chapter that was paid for. Even when I checked the unlocked chapter section, there was no record of my ‘purchase’..Version: 1.5.0
✓ Very good read.Very interesting story, like it.Version: 1.8.6
✓ The cost is astronomical.Love the story I am reading, but here is the thing… I am reading one story. I saw to unlock the next chapter I needed 20 points. I looked up how many chapters there were and figured out if I spent $20 I could get to the end (with the bonus points they gave me); thinking each chapter would cost the same. $20 for an online book is pretty steep considering grammatical errors and the like, but I spend that much a Barnes and nobles so I figured why not…? ya know supporting artists? Nope! Out of 120+ chapter book, $20 took me to chapter 40…. 40!!! These chapters are short too, much shorter than a standard book/kindle read. I use apps for reading and I have yet to find a cost this high, I have no problem spending money to support writers, but this too much. The current chapter is 78 points… why? This is insane. I will wait on my bonus points, finish the story and then delete the app. Waste..Version: 1.3.3
✓ Lousy customer service. Charged for service and NO COINS GIVENProbably one of the worst customer service experiences for an app. They charged me for coins that I purchased and never received in my account. When raising tickets you never receive a response so I can only think this is a scammers app stealing money from unassuming customers like myself. Their “online service chat” has never worked even during Singapore business hours. Had to raise a refund request from Apple. Also forget getting help with their “events”. I completed the Easter event but it refused to register the final puzzle piece no matter how many times I redid that part of the event. Of course not a single response back from customer service. SCAMMERS!! In response to the developer feedback, the 72hr response time is bunk. I opened both tickets on Monday April 19th. It’s now Thursday April 27th. I think you really need to review your queue vrs your SLA expectations because your team is definitely not meeting them. Yes I have screens of the tickets and when they were submitted. I would happily post them here if Apple permitted it..Version: 1.2.7
✓ The story was good butIt seem like they care more about you spending money or coins, then actually letting you read the stories so the app that I recommend where you could just read any book and just watch a advertisement after every time you read is Called: READICT you don’t have to spend money unless you want to the books are free and all you have to do is watch a advertisement for every chapter so have a good day and I hope you like the recommendation 😁.Version: 1.5.8
✓ The books ….I have purchased premium and all the premium books have an automated voice. for the amount of money that I’m paying for my premium I should at least get an actual voice instead of the automated system and if I go to the other books.I have to pay extra money just unlock the next series or the next chapter I think that’s crap I’m thinking about unsubscribing altogether even I really do love the books on here it’s just I don’t see the purpose of having premium and I’m not getting what is supposed to be I really do love the books on here I really do love the stories I listen to them daily I just can’t do with the automated voice it’s just so annoying I really hope that y’all change the automatic voice on premium books and all the books I really don’t want to delete this I really really really do love these books..Version: 1.2.6
✓ GeneralOverall okay :).Version: 2.2.4
✓ Rip OffI paid $7.99 for 500 coins and it played 1 chapter before wanting me to pay more money. $7.99 a chapter is very expensive. 5star rating is fake, screen shot this and share it because they will delete it.Version: 1.1.9
✓ ReviewI don’t mind the app it is a bit expensive for most of the books, I mean the cost more then books in a book store 😬😯😳.Version: 1.5.0
✓ BookThe book is not bad.Version: 2.1.1
✓ Paid for Premium and emailed service, no Premium!!!!I have to say that I love the books! The service for this app is horrible. I paid for a 6 month subscription of Premium and have never received it. I emailed about this and they said they would fix this as soon as possible but that was in March. I have tried re-emailing about this and no response from them. And I did the Easter Event and never received the last piece of the puzzle, no matter how many shares I did. I really would like to be able to actually talk to someone about this instead of getting GHOSTED and taken advantage of..Version: 1.3.1
✓ Load of crapKeep buy credits and it keeps giving me the same chapters over and over Customer services don't answer Full on scam!.Version: 1.8.3
✓ Do not Bother!!! Total Scam!!!Total bait and switch… Stories are actually well written to string you along for dozens of hours… Not necessarily well written grammatically, but ok… Some books will definitely cost over $100 to listen to, and you still do not own it!!! They purge everything when your subscription ends… Horrible business plan, it’s all about churn, no long term customer loyalty. They also con people into giving them a 5 Star review, by giving them a few “points” that can be used to listen to “free” content. You actually get maybe 5 minutes of “free” content for completing their “tasks”. I do not recommend this app!!!.Version: 1.3.9
✓ ReviewMany of the stories are good, as long as they are not read by computer. The weird change in cost for new episodes is disconcerting. I pay 29, 56, and then a whopping 72??? I pay a yearly membership for another audiobook program. Is this something you would consider? It’s not cheap, however it is no where near as expensive as trying to finish one book here. I have yet to finish one book. The first book I really started has over 300 episodes..Version: 1.3.6
✓ Rip offI love the stories I have read/listened to. BUT, there are some major issues. #1, the amount of money spent to read one book is astronomical! And I have spent a lot of money on this app! #2, I absolutely HATE how once you come to the end of the chapters available on the book you are currently reading it automatically starts taking coins for chapters on recommended books! I did not choose these books nor did I buy coins for books I didn’t pick. There’s two books I listen to right now; one I’ve finished and just love so much I listen to it over and over. The other one I’ve been listening to I’m on episode 423. Seriously, I’ve spent $150 on these stories and some of that was wasted on books the app automatically rolls over to. I really wish you guys would change that. I’m seriously thinking about not buying any more coins and just listen to what I have already to build my coins up to unlock the rest of the book I’m listening to, then I will be deleting the app. I would never go in a bookstore and spend that much money on two books🤦🏾♀️🤦🏾♀️🤦🏾♀️!.Version: 1.3.7
✓ Not worth the troubleWhen I started using this app, it was possible to watch 20 commercials for a total of 60 points, which is about enough for a chapter, on average. But now, it’s only five commercials for total of 25 points. You can make an additional 80 points by reading for 2 hours, but you have to do that every day for about a month in order to earn enough for a single book. And then there’s the business of coins and bonus, and I have no idea how many bonus are equal to a coin but it’s not 1=1 because at least three times, the number of bonus I had would’ve been enough to get me to a certain point and every time, it was at least one chapter too short. I finished the one book I’d read on the app, left dozens of comments (not “comment” but actually meaningful comments), and reported almost as many errors in the recording. Errors in recordings included the same line being said by two different characters, in two different voices; aligned being attributed to a character, who had not said it; and lines being omitted (which was noticeable, because they response made it obvious there had been something important said). But I did appreciate that there was a full cast recording for the book I read (although multiple voices were obviously voiced by the same person). I do wish that credit had been given to the voice actors, so that I could find other books that they voiced. There are other apps that to all of this better, so I’m going to stick with them..Version: 1.7.2
✓ DisgustedI spend a lot of money on this book place and multiple times I have not received my coins when purchased and my membership that I paid for I have sent multiple messages and can never ever get anybody to reply it’s so frustrating that they can take your money but you cannot get in contact with them it’s ridiculous.Version: 1.4.4
✓ Enjoy it - but could be betterI do enjoy this app, but there is room for improvement. The books narrated by people are pretty good, but there are some editing issues sometimes. I am a stickler for details, so when things are mispronounced or one narrator says a name one way, and then another says it differently it’s annoying. I won’t even touch the books that are not narrated by actual people. It doesn’t do a story justice to have it narrated by a computer. Overall the chapters aren’t too bad, but some of them get ridiculously pricey. There is no way a chapter should cost anywhere near 100 points which has stopped me from continuing to listen to a story. Overall I like the app and am listening to some really well done stories. There is room for improvement, but so far it’s OK..Version: 1.3.7
✓ Great stories but exspensiveGreat stories but expensive to buy coins to keep listening and not enough free coins.Version: 2.1.1
✓ To expensiveCoins quite expensive and chapter only in between 3. To 5 minutes per chapter,.Version: 1.5.4
✓ Not user friendly for hearing impairedThe subscription price is around AUD 31 per book which is extremely high for an ebook. There doesn’t seem to be an option for readers to read the books without the audio. Would be better if there was a annual subscription with unlimited access..Version: 1.3.1
✓ New update is badTrying to get the times for tasks but kicks me out of app every 20 min! When b4 could play 20 free characters.Version: 1.5.0
✓ AStories are good, but i HATE being read to , im not 5 . I prefer to read a story on my own. Too bad the option to just read and not listen to some overly cheery person read to me..Version: 1.6.7
✓ App keeps crashingGet half way through chapters and app crashes and restarts chapter.Version: 1.5.4
✓ Money pitI was excited about this app but it turned out to be a MONEY PIT…. yes it gives the option for free coin but you don’t get enough coin for a comfortable read and I know someone that spend $50 buying coins and that wasn’t enough for one book the coins are done and she still have 70% of the book left.Version: 2.1.1
✓ LiesYou lied to me you sad on Facebook the your audio book weir for free and now I have to pay for points to listen to it not ffff happy ..Version: 1.5.4
✓ HorribleI spent over $50 to read one book and then get to the end only to find out it hasn’t even been written yet. Then I signed up thinking that would be cheaper than $50 a book and was told I had until October 22nd to cancel and they just charged me for another month… on the 19th! Furthermore I am trying to cancel and can’t even find a way to do that. The reading voice is monotone and the spelling is bad and after I got so far, it wouldn’t even allow me to read it any more. I had to listen. I just want out! I’ll take my hard back books any time!.Version: 1.5.0
✓ CoinsI can only lay and listen to these usually at night when I go to bed and sometimes I fall asleep so it make take me some extra time to read. It worked out because I gained coins by reading so long by the time. Now they changed it by the chapters! I t takes me a couple of weeks to read a book! Cause I have to re-read it every night to read where I fell asleep. So getting coins by the chapter doesn’t work for me!! Really? There should be more coins by the advertisement and checking in too! These books cost way too much!! It would be nice to if you could just buy the books individually and a reasonable cost!!.Version: 2.1.1
✓ Auto lock steels your moneyAuto lock turns it self on everytime every chapter and auto unlocks next chapter rip off do better.Version: 2.2.4
✓ Great story but the costIt has a lot of great stories and like house you can listen to 2-3 chapters. Honestly the cost to unlock a book to going to iTunes or audible is crazy. One book I put like 40$ only for a few chapters when it was on iTunes for 20$ for the book not just a chapter. Yes you can get points to unlock a chapter or two but who can put a book down at good part lol..Version: 1.8.2
✓ ExpensiveToo expensive. The history are amazing but every chapter have different price and it is not good . Somethings one chapter is 71 poins!! The ideally , all chapter are at the same price/ coins !! An 10£ too expensive .. if I want fishing my book it is 8570 coins !! So make your maths !!.Version: 1.7.6
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