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CapMetro App Complaints & User Negative Comments 2024
CapMetro app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using CapMetro? Can you share your negative thoughts about capmetro?
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CapMetro for Negative User Reviews
✓ Doesn’t workGot the message “locale should be valid” when I tried to create an account. An account with Capmetro is required to buy tickets. I can only assume that message means the app requires me to use location services simply to buy tickets. I don’t use location services. Why has Capmetro decided to do this? What an absolutely terrible idea. Useless app..Version: 4.086
✓ Terrible why did you need to change itI’d like to speak to the guy who designed the UI in the use screen. Did you even try it?? Not being able to view the options and the bottom is an almost laughable design flaw. Also I added a pass to my physical card now I’m just screwed if I want to use the virtual card?? Why can’t they share a balance. Terrible design terrible usage. Idk why you needed to change it the last one worked great.Version: 4.086
✓ Can’t load multiple passes for my familyI appreciate the intent of this new app, but it’s not as intuitive as the last one and hard to use. After many attempts, I’m unable to load multiple passes for my family. The last app allowed me the ability to load and manage multiple passes at a time..Version: 4.086
✓ Customer.service@capmetro does not helpThis new app is terrible. I have bought 3 passes and none will scan because they are not active? The old app was much easier and reliable to use..Version: 4.086
✓ I got charged 6 times and I can’t contact customer support on the appI can’t send an email through the app. I just got charged 6 times in the middle of the night..Version: 4.086
✓ Needs a reworkThe bus arrive times are very off.They should have it sinked with the bus that is on route..Version: 4.086
✓ Old App Was BetterPrevious app was easy to use and worked well. This new app is unclear to tell if my purchased pass is working or not..Version: 4.086
✓ Poor UXThe old way of buying tickets was way simpler / less confusing..Version: 4.086
✓ I dont like this appI thought if I loaded money I could buy a week pass but no I ride multiple bus everyday and I don’t want to pay 1.25 every ride.Version: 4.086
✓ Can’t use passI can buy passes, put money on my virtual card, but can’t use it? Am I missing a tutorial somewhere? That or there’s a bug that isn’t allowing me to activate and scan my pass..Version: 4.086
✓ Doesn’t work at allI never used the previous app, which according to other reviews actually worked, but I’ve tried to use this one and it doesn’t. I tried to register with my apple account and it said my email was already registered and that I just needed to sign in with my password. That was very strange since I have never used this app or the old app. So I tried to login in with my email and it gave me a popup that said Error Email Verification sent. However, I never received an email. Yes, I checked my spam folder. Worthless app..Version: 4.086
✓ The app doesn’t work, will not take multiple debit cards.Was forced to update to this new CapMetro app. It doesn’t work; it will not let me load my debit card information after multiple attempts and multiple cards. Useless. And I need to catch the train right now. Horrible timing for us to be forced to update the app during the fall weather season when travel is high..Version: 4.086
✓ Difficult to UseDifficult to use. Able to load funds but not to access pass. Asked driver and they simply did not have time to assist so they waved us on..Version: 4.086
✓ Bus schedules are mostly incorrectSometimes it shows a bus is due but that bus never arrives or arrive 10 minutes later. The tracking system is bad..Version: 4.086
✓ Currently not workingFacebook sign in errors And apple sign in errors.Version: 4.086
✓ Most horrible invention this company has as of yet!This app is horrible, I have been through weeks of rebounding charges through its virtual card system which I basically have to call to have removed from my card just to have card block issues which I am prescribed the embarrassment of explaining my situation to a bus driver just to board. Apps like this shouldn’t be allowed to continue in a professional world, I still haven’t seen a proper accounting sheet that reflects my charges/errors and feel robbed still. Deleting this app immediately and suspecting it of fraud. No thank you..Version: 4.086
✓ SystemThis program works if you’re lucky.Version: 4.086
✓ This is worseThe old app was reliable. This makes it hard to even use the bus, I’m spending more money now for no reason.Version: 4.086
✓ Better scanner in busIt needs to have better scanners on buses or allow cars to be downloaded to iPhone or android wallet.Version: 4.086
✓ I literally can’t buy a ticketI have no idea what’s happening but it’s not even showing the proper screen to let me buy a bus ticket and I only have my card, this is frustrating..Version: 4.086
✓ Unintuitive and brokenTried adding multiple credit cards via “physical card” option, which didn’t work. I then created a virtual card with no balance on it. I then tried to purchase a single ticket, which was confusing since there are local and commuter sections, so its not clear at all which one applies. I then purchased a single ticket but it would never let me activate the ticket (it was showing under tickets with an hourglass icon). The app then logged me out and now I’m unable to log in anymore (via Apple login). It just shows “You are signed out” right after I log in, and I tried multiple times. The “Store” tab keeps showing “An error has occurred” and “The requested application was not found.” There is now a pending charge on my credit card for the ticket with the ticket nowhere to be found..Version: 4.086
✓ Major problemsI miss the old app. This one has too many confusing payment options and often has an error and declines my card claiming there is no money on it even though it has more than enough money. Called my bank and it isn’t on their end so the app is acting up. I loaded money on the virtual card and its still saying I have no balance. So now Im $15 out with no ride. Needs to be fixed or at least refund me..Version: 4.086
✓ Please add Apple Wallet SupportThe App store says it works with Apple Wallet but there is no option to use Apple Wallet. Apple Wallet is much more convenient than the app. Embrace it please ❤️.Version: 4.086
✓ App is fine, do like how to pay, but QR codes rarely work at the bus.Am I missing something? The QR code rarely scans, and I don’t want to be that person at the stop who keeps everyone waiting while I struggle to pay my bus fare. Maybe the CapMetro developers should triple the size? I do like that it auto brightens my phone so I know that’s not the issue, but I wonder if the QR code should be bigger to allow the bus scanner to “capture” it better. Right now, it’s only about 1in by 1in..Version: 4.086
✓ Back to the drawing boardBuggy, obtuse and with horrible and rude support..Version: 4.086
✓ Awkward as a ride passThe app usually exhausts drivers' patience when attempting to scan.Version: 4.086
✓ Terrible appOmg this app couldn’t have been designed worse. I’ve never left a review for an app but felt a need this time. The old app was actually usable!.Version: 4.086
✓ Buggy, buses don’t existKeep driving ppl.Version: 4.086
✓ TerribleThe old app worked fine. This one makes no sense and I can’t find any explanation as to how it is supposed to work. Whoever designed this 👎🏼 Also, I was able to log in via my previous account but the passes I had there are gone? Stealing money from transit users is very uncool. Frustrating at best..Version: 4.086
✓ Terrible.Thanks for making the app so frustrating to use lol. Can add different payment methods, but none work when checking out a pass for some reason. This new app isn’t making Cap Metro any better, if anything it just makes the transportation even more inconvenient. Please fix it soon..Version: 4.086
✓ Thanks, I hate it!Awful, awful redesign. Crashes continuously when just hitting things like "view tickets" after purchasing a new ticket. Cards often don't scan properly on the bus anymore, and this technically isn't compatible with Pickup (because it RELIES on something to scan the QR code to activate/use it, and they aren't equipped with anything of that nature), though the drivers have been cool about it and believe me. They made the app insanely complicated for almost no benefit to their users. There have been no bug fixes since it came out 3 months ago. NFC tickets are also no longer available, despite working better and every(?) CapMetro bus being equipped with NFC readers. Please just give us the old app back....Version: 4.086
✓ HorribleVery disappointed with this new app so much so I won’t be taking the bus anymore I rather just walk or use Uber.Version: 4.086
✓ I miss the old appWhy change something that isn’t broken? Now we have to make a name for each bus card? This app is confusing and I miss the old one. Now I have two apps called CapMetro. Yup; that sounds about right 🤦🏻♂️.Version: 4.086
✓ JokeThis app is a joke but so is public transport in Austin so….Version: 4.086
✓ No Transit Card/Express Mode supportI was highly disappointed when CapMetro came out with this new system without supporting the iPhones Transit Card capabilities. Scanning QR costs is really clumsy compared to tapping your phone or watch on the NFC scanner, but for some reason, CapMetro has only made tap to pay available when using a separate physical card..Version: 4.086
✓ ConfusedI really need a tutorial, the app is confused. why my pass is “inactive” and can’t scan in the bus.Version: 4.086
✓ BuggyThe old app always worked perfectly and was super helpful. With this new one I'm unable to purchase passes. It keeps bugging out and saying transaction not completed..Version: 4.086
✓ App Doesn’t WorkI work for a college and we get a free pass every semester. I never had a problem with the older app but the new one I already hate it. Four times I have been trying to attach the pass to the virtual card and it won’t work! I’ve reached out to our main office and even CapMetro office an no one has been able to help me solve this issue. I ride the metro rail not the bus, I received an email telling me to load money to the card but our passes are free via the college. Ugh…so frustrating!!!.Version: 4.086
✓ PatheticAll they want is to store your credit card. Can’t even get a schedule in the app..Version: 4.086
✓ From new app having trouble logging inCannot log in to my account from the new app even the email and password is correct Keep getting error complaining account and password incorrect. Even after successfully resetting the password issue persists. I can use the same credentials logging in from web browser.Version: 4.086
🙂 CapMetro Positive Reviews
CapMetro works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CapMetro.
⛔ CapMetro Problems
