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SUBARU SOLTERRA CONNECT App Complaints & User Negative Comments 2024
SUBARU SOLTERRA CONNECT app received 53 complaints, negative comments and reviews by users. Have you ever had a bad experience using SUBARU SOLTERRA CONNECT? Can you share your negative thoughts about subaru solterra connect?
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SUBARU SOLTERRA CONNECT for Negative User Reviews
✓ Needs More FeaturesThe app is getting better with each update. However, it needs more features that are an absolute must for EVs. A big one is the ability to change the maximum state of charge (charge limit) to whatever percentage we want in the app (ex. 80%, 90%, 100%). Also, you need to be able to do this while the car is charging (plugged in). Currently we have to unplug the car, turn it on and change it from the car’s multi media settings then turn the car off, and plug it back in. If I know I am going on a road trip tomorrow and want 100% overnight I should be able to change this right from the app without having to go out to my car and do the above. Also, it would be nice if remote climate/start could run longer than 20 minutes. Give us at least 30 mins..Version: 1.0.11
✓ Requires access to your full contact listGrossly dishonest to not allow your phone to connect to the car without giving up your entire contact list to Subaru. This wrecks Subarus reputation and blocks honest users that do not want to expose our friends private data to subaru marketing..Version: 1.0.8
✓ Please FIX mileage remainingCurrently the remaining mileage shown is with the climate controls OFF. Why you would choose to display CONTROLS OFF mileage instead of ON baffles me. What would be nice if you could display both BUT if your only option is to display one, then I would think the obvious default mileage remaining displayed would be with the climate controls ON..Version: 1.0.6
✓ Update took features awaySo the app was pretty barren to begin with. Just some really basic info and functions for the car. Saw there was an update and thought “finally, they are moving out of the EV dark ages to provide some decent functionality.” Nope. They took features away. I used to be able to actively see the charge percentage of the car. Now, I can only see the last updated are of charge. Refresh does not update. The most annoying part. The car also doesn’t show percentage of charge - just “miles” and “time” to full charge. The tech with this app and car is abysmal - and even worse with the update. Great car, terrible technology..Version: 1.0.7
✓ No betterOut side of charge and miles nothing have improved. They same issued I’ve spoke off are still present; especially the crappy Bluetooth permissions..Version: 1.0.6
✓ Not thought outAs others have stated, the app can only pair to one driver. In a family that has 2 drivers, the app is beyond frustrating. When you call into support, they say you need to share the one account—let’s go over why this does not work: 1. Notifications go berserk if only one of the drivers leave which make the notification more than useless 2. Setting profiles and keys to drivers confuses the crap out of the system. If you are drastically different sizes of your spouse, the larger one will have a bad time if the car pairs to the wrong person 3. The above makes the digital keys useless 4. Digital keys are useless The only thing that the app is capable of doing is providing a current charge status and that has been lagging and glitchy too. I hope Toyota does put in as much time into the Solterra app as the BZ4X or please have Subaru develop one that works for the customer..Version: 1.0.6
✓ Spouse can’t get car statusWill re-review once the application implements basic features required for a household with more than one driver..Version: 1.0.4
✓ Really slowReally slow app, I am pretty disappointed by the app right now. Hope it will be updated soon..Version: 1.0.8
✓ Not well designed, errorsThe Solterra Connect app allows only one "Primary Driver" meaning I can only use Apple Car Play but not connect directly to the vehicle as my wife connected first as the "Primary Driver". The only real use for the app to us is to check the remaining range and percent charged remotely but those numbers never coincide with what the car itself reports when you get in. Overall pretty worthless app that seems to be a way to push for service and promote long term billing..Version: 1.0.8
✓ WrongThe EV range and charging status on the app never match the car! It says I will have 300 mile range! I get in the car, it says 230! Needs to have time remaining to charge ..Version: 1.0.8
✓ Need to allow more driversPrimary driver is only one allowed to be on app. Can’t have second driver have their own remote capabilities. Need to fix this for app. Should be pretty straight forward since changing “authorized remote user” prompted me as “guest” driver but kicked off my partner who was listed as primary driver. And then she took back and kicked me off app. App is worthless unless only one driver of vehicle only..Version: 1.0.4
✓ New updateApp isn’t updated charging correctly now please fix . Nothing will refresh not sure if car is charging or not why did you force a bad update..Version: 1.0.7
✓ Meh.The app was better when I bought the car in December 2022 … it estimated the amount of time the battery needed to charge. The newest version doesn’t tell me. How will I know when it’s fully charged?! 🤦♀️🤦♀️🤦♀️.Version: 1.0.8
✓ Was good. Now isn’t.This most recent update fully tanked the ability to lock and unlock remotely. That’s a major issue for “connected” vehicles.Version: 1.0.7
✓ App isn’t very good.Have not been able to remote start the car in about a week at this point. It’ll say sending request but then it’ll time out. The app just feels kinda clunky. It takes a long time for things to refresh/connect..Version: 1.0.9
✓ Worst App I’ve ever downloadedIs Toyota so naive to believ the car will be driven by only one person?.Version: 1.0.9
✓ HorribleThis app easily matches how horrible the software in the car is. Toyota needs to hire some high school kids to rewrite this (and the car UI) and turn it into a useful, usable app. There’s not enough room to document all the shortcomings as many others have said. Unfortunately the “profile system” is fundamentally broken so there’s also little room to put lipstick on that pig, and the car can’t perform the basic functions documented in the user guide, so there’s little hope for this app to improve..Version: 1.0.7
✓ A bit glitchy, but nice when it worksI hope Subaru fixes these bugs. I have observed a few glitches that I’d like to report: 1. After remote starting the car, the Bluetooth disconnects with my phone and I have to manually reconnect it upon entering the car. 2. The remote climate control settings stopped working today. The options to select the climate features are gone and I get the following error message: “An unexpected error occurred, please try again.”.Version: 1.0.11
✓ 15% of the time it works 100% of the time!Great when it works but it takes 2-4 refreshes to just get an updated battery charge status. And as of now, I can’t get the updated status at all! So yeah, not a great app..Version: 1.0.11
✓ Needs ImprovementWhen it works, the app is nice and a valuable addition to the SOLTERRA ownership experience. It is not reliable. iPhone repeatedly asks to Allow Access for this App. The digital key is supposed to work for up to six phones. It only works on 1 of our 4 phones even after calling tech support. That one worked about 80% of the time, until my fell to zero %..Version: 1.0.8
✓ Super annoying to have installedThe app works… okay ish. There are a few huge issues it has though: - App prompts for permission to connect to the car *constantly*. Like, if you are within 10’ of the car it will trigger a prompt - while using other apps - to allow permission to connect. It does this when you’re in the car, already connected via CarPlay or whatever. It does this while walking by the car. It does this while unloading the car. It does this while charging the car. It literally hijacks your phone anytime you are near it. It’s to the point that I might just uninstall it entirely because I get no benefit from it. - If app has permission to access location data, it will mark itself as a navigation app and stay running in the background (draining battery life). Even when you aren’t doing anything with it. It just… really, really wants to know where your phone is all the time, even if you are nowhere near your car. This is a HUGE red flag. - App doesn’t enable EV routing features in Apple Maps, which is super close to being a deal breaker - Digital Key doesn’t integrate with the iOS CarKey framework, so it relies on being able to pair via Bluetooth All in all - the app is a case study in how not to make an iOS app for electric vehicles. You’re better off not using it at all than using the small number of features it enables..Version: 1.0.6
✓ It works on a basic levelOk-ish. It is nice to be able to check battery percentage. Annoying that you cannot have 2 drivers. The constant notifications are also annoying. It would be nice if it saved trip data and energy usage/mi..Version: 1.0.6
✓ Update GlitchGlitch with the new update. I could not lock my car through the app anymore. Thrash. Really starting to regret trading my Crosstrek for the Solterra..Version: 1.0.7
✓ BluetoohThis app is very buggy with my new Solterra. I've been trying to figure out what the problem might but but at least half the time the phone connect to bluetooth fine, but can't get Carplay to work. You always have to grant permission for the app to connnect to the car... very annoying!.Version: 1.0.4
✓ Latest version has major issue!!The latest version of this app (mid-July 2023) has a major problem - you can no longer see the current state of charging! Previous versions - while clunky - still allowed you to see the battery percentage while charging. This one does not. This is a really big flaw. Please, please fix this ASAP..Version: 1.0.7
✓ Barely worksPretty bad app for a $50k car. Not very responsive and usually takes several tries to do anything..Version: 1.0.9
✓ Brand New…. Feels like itSuper excited to see Toyota and Subaru moving to EV and smart features. Generally speaking, the app is decent. However, like many other reviews. The BT authorization is awful; it always prompts every time you approach the car. And, not having App support for a second driver is bad. The second driver can get a digital key, pair with a fob, and profile in the car infotainment— just not the app?!?!.Version: 1.0.4
✓ Typical crap car company app.I guess if you only have one person who uses the car and you don’t mind constantly pushing buttons to try and make the app and the car get along but in the real world, this app is absolute garbage..Version: 1.0.6
✓ Good MVPSolid MVP, hasn’t bugged out on me yet. If the car is connected to the phone, sometimes the app won’t load because it doesn’t have a data connection. Would love to see some of the same stats from the car under in the app (it’s cold in Canada and I don’t want to sit in the car looking at them). Would also like to see more under the ‘Advanced settings’ or ‘Charge management’. Of course, I also want to see the % state of charge and not only the guess-o-meter, but I know this is already in the works. Hoping to see some great iterations of this app..Version: 1.0.4
✓ Second driver cannot see car statusThis just doesn’t work for two drivers in a household. My spouse cannot add the car to his app to monitor status. Please update ASAP..Version: 1.0.4
✓ Need the previous versionThe newest update on the app removed the ability to see how much time left there was to charge. Very inconvenient when charging at a charging station. Please bring that feature back!.Version: 1.0.7
✓ Stay awayAppreciate your Solterra without this connected services app. It's poorly integrated with Toyota services that this app is bringing down both the Toyota and Subaru brands. It generates only one error message and that is "Oops ... try again later. " Sucks to the max. This app single handedly made me regret switching to a novelty EV car. I should've trusted my instincts and not go for loyalty..Version: 1.0.6
✓ Do people really pay for this app?It’s ok when it works…which is about 15% of the time. But there is no way I’ll use this app once the trial ends if it doesn’t improve..Version: 1.0.11
✓ Too few featuresThe app as it has been shipped feels like a beta version to me. A few basic features I would expect are missing: seeing the stats for past trips, getting the kWh consumption when charging and the history, being able to actually remote start the car and not just start climate control Hoping to see these added in the future!.Version: 1.0.6
✓ TerribleThe percentage of battery remaining and miles to charge never match the car’s dashboard. What’s the point? We are a one car couple. Only my husband can personalize the app. Useless..Version: 1.0.8
✓ Feels incompleteFor one: the digital key has never worked and keeps on just refreshing. Still unable to unlock, lock or start with the digital key. Extremely slow to connect to the car and an updated status. The watch app cannot connect unless the phone app is running which defies the entire purpose of having it on the watch..Version: 1.0.9
✓ Constantly get 400 errors when trying to set home addressConstantly getting 400 errors when trying to set home address. Have spent hours with support- no help whatsoever.Version: 1.0.4
✓ Work in ProgressWorks most of the times but have yet been able to use it withough my key fob for operation of the vehicle. Living in Alaska, my primary reason for using it is to condition the cabin in the winter, for that it works great. I also like the notifications for leaving door unlocked or windows down..Version: 1.0.10
✓ I wish I’d bought a Volkswagen instead.The app is hopeless and the Toyota info system is awful. The entire “connect” concept is atrociously misguided and a constant annoyance. Why must this car have a profile? It’s me, the same idiot who drove the car the last time and will drive it the next time. Same idiot who didn’t buy a Volkswagen instead. It has really soured my opinion of an otherwise fine car..Version: 1.0.6
✓ DisappointingI just got this car about a week ago and still haven’t been able to use the app. Even tho I’m registered the app tells me I’m not..Version: 1.0.7
✓ No tire pressure?Even my wimpy little Corolla using the Toyota app can show me tire pressure. Kind of important in a car with no spare..Version: 1.0.9
✓ Just awfulThe app has very few functions, and doesn’t often work. This really needs to be fixed as I no longer have remote start capabilities, a big selling point here. Support offered by telephone only. I have an iPhone 14 and it’s up to date. My connection is fine, doesn’t work on data or WiFi..Version: 1.0.9
✓ Did they even test this?Painfully obvious the lack of meaningful testing for this product. Frequent timeouts for basic requests. Never had a problem with the My Subaru app, but I have every problem in the world with this one..Version: 1.0.11
✓ Love the car, hate the appBought a new 2023 Touring and love it, but the app is ridiculous. Took so long to connect a key with the dealer on pickup day. Plus, I’m trying to share a digital key with a family member and they do get the text, click the link, are redirected to the AppStore to download the app they already have, and nothing happens. No key ever loads, and the button to add car remains. I’m on an iPhone 14 IOS 17.4. I can have the other person login as me and see everything and my digital key, but that defeats the purpose of sharing 1 of 7 digital keys. Poor app functionality, and once my free year trial is up the service isn’t worth the $9 a month with capabilities that don’t work. Just want an app that works!.Version: 1.0.11
✓ HorribleAwful app. Glitchy. Poor connectivity. Unreliable feedback. How awful of Subaru to get rid of the command start on the key Fob which worked perfectly fine, and replace it with this awful unreliable app. Gone are the days of a reliable command start. Super disappointed..Version: 1.0.10
✓ This app isn’t greatThere’s obviously a glitch and it doesn’t show how much your battery is charged which really is the whole point and the app is generally quite useless except if you want to lock or unlock or start the car. If I’m travelling and I want to know where my charge it at that’s pretty important. Even when it’s refreshed it still doesn’t work and is inaccurate. That’s not safe or convenient. Needs a fix. ..Version: 1.0.6
✓ Doesn’t support householdsThe app only allows one person, designated as primary driver, to add the SOLTERRA in My Garage. A spouse, who is also a driver, can’t add it and does not have access to the apps information about the car’s status, a serious gap for our household. MySubaru app for our hybrid is functional for both husband and wife but not this app. The app needs to be updated for households where both parties can add the car and check its status in the app..Version: 1.0.3
✓ Can not afd second driver profileThe dealer refuses to help with the rough edges of this app. We are a two driver family and apparently the author of this app didn’t have a spouse. Rough edges don’t start to describe the app. it is so integrated with a car that a major portion of the cars disappears when you can set it up correctly. Several emails asking for help have all been ignored. The dealer won’t take our calls. We were the dealers first customer for a Solterra, so we expected rough edges. But, this is our third Subaru, and we have never expected bad treatment from them..Version: 1.0.6
✓ Ok appWould be great to auto-refresh to acquire % of battery. I have to force refresh several times, depending on cellular network to get this info. Also, weirdly, the image of the car is not shown (image not found). Tried reinstalling, logging out and in but it never shows up! Also wondering, if the app can show the %, why does the car can’t? Add it please!.Version: 1.0.6
✓ So many things missing….I don’t usually bother with reviewing apps, but… App was updated a couple days ago and: * now reports expected drive time both with and without climate control — very nice. * no longer reports remaining time to full charge — boo and hiss! * still asking to allow remote connection every time There are other small things it should do but doesn’t: * identify the driver/profile on connect * allow multiple profiles I’d prefer to see the irritating little things fixed before any new and improved features (which I probably won’t use anyway). Right now, with the rough edges, it still feels like a beta release..Version: 1.0.7
✓ Manque quelques trucsPourrait être améliorée. Lorsqu’on utilise le réglage de la minuterie, la température est en farenheit. Les statistiques de consommation devraient être disponible sur l’application..Version: 1.0.9
✓ Glitch with the appI struggled for about a month to get this app to work. After almost a month of trying, Subaru finally resolved it. I enjoyed the features for about a week and then the app crashed and now I cannot even get it going again. Very disappointing!.Version: 1.0.8
✓ App needs improvements.How is it you make such great cars and this app is mediocre..Version: 1.0.11
🙂 SUBARU SOLTERRA CONNECT Positive Reviews
SUBARU SOLTERRA CONNECT works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SUBARU SOLTERRA CONNECT.
⛔ SUBARU SOLTERRA CONNECT Problems
