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Webex Meetings App Complaints & User Negative Comments 2024
Webex Meetings app received 99 complaints, negative comments and reviews by users. Have you ever had a bad experience using Webex Meetings? Can you share your negative thoughts about webex meetings?
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Webex Meetings for Negative User Reviews
✓ MeetingVolume cuts in and out. It makes the texts helpful.Version: 43.8.0
✓ Webex is difficult to connect throughEvery meeting I attend that is a Webex meeting as opposed to Zoom or Teams has people who have really struggled with getting into the meetings. The process is not simple or consumer friendly and it also seems to be different depending on whether joining by smart phone or by computer. Also people s camera or microphones often will not work where as they don’t have this problem as often with the other two previously mentioned platforms. You need to make the process easier..Version: 42.4.5
✓ Gets the job doneA little weird with sound but all in all, it did what I needed it to do.Version: 40.2.0
✓ GarbageThe most important meeting I had to attend after 15 mins had no sound then cut me off. Then I reconnected again no sound. This is the worst communication app I’ve ever tried !! Don’t suggest it to anyone one. I Can’t wait to develop a better one. I’ll get started now!.Version: 44.2.2
✓ Needs participant response toolsMissing participant response tools like raising your hand to get moderators attention. Mute and unmute does not always work. I understand moderator can override the mute function but in an interactive session sometimes there is no way to get the attention of anyone except by turning on video and waving madly until someone notices you or holding up a sign. Very frustrating. Really would like to see the hand raising ability and even the coffee break icon. Ability to log on is very good. Just need to be familiar with the initial set up when logging in. Specifically you need to answer if you are going to get your audio from your cell or through the internet. Use my first generation iPad Pro on weekly webinars and it works great and the ability to attend my webinars from anywhere is fabulous. Many times I am logged on in the early morning hours and use my Bluetooth apple AirPods and it makes life easier while lying comfortably in bed. Will rate it 4-5 when additional basic features of desktop version is implemented..Version: 9.14.0
✓ Sound quality was poorBarely intelligible sound from the main participant..Version: 43.11.0
✓ Update was horribleJust recently updated this app and I couldn’t get on to my video meeting today, very frustrating. Tried everything and still couldn’t get into the meeting.. fix ASAP.Version: 44.2.1
✓ Not at all goodWebex was among the first conference tools I used and it seems not to have moved on in terms of reliability, features or performance. It compares very poorly against (plain old) SKYPE and is equally as poor as MS Teams. When forced (by clients usually) to use Webex, I expect to have a poor audio experience, a very patchy video experience and never to use the additional ‘features’ that have been invested in to differentiate this product. The basic requirement is for secure, unbroken, clear audio and video. This, Webex does not deliver..Version: 40.7.0
✓ Confused on new signing in and out started July 1, 2024It was very confusing. I think a classroom setting would have been better. A lot of people were asking questions and they just didn’t understand and what I was asking they gave me another answer and then cut me off. I didn’t get the answer of what I was asking and that was happening to a lot of people, even though they said this up and this is what they want this should have been taken into classrooms along time ago and worked with the people. Usually when you start with IHSS, they go through everything with you. And work with you in groups. I was very confused about the cellular phone use mine or the recipient cell. If you teach enough of us how to do it properly this is how we teach other people other things being taught, but if we don’t understand, we can help one another. HELP!!! I DID’T UNDERSTAND 😞.Version: 43.7.1
✓ InconsistentI don’t know if my issues are just with app or with the way my company has integrated the app with outlook. Today is was hosting a previously scheduled web meeting from my office. I clicked on my WebEx icon on my desktop and it said I didn’t have any scheduled meetings today. I hit the refresh button on the app and it still said, no meetings today. Panicked that my boss and my bosses boss would not be able to log in, I checked my Outlook calendar and the meeting was there and the Webex log in. However the join button greed out as if it didn’t recognize me as the host. So I had to start the meeting from my iPhone and email everyone the slides instead of being able to share my desktop. Very frustrating and gives me much apprehension when leading important international meetings..Version: 40.1.0
✓ Sales team is preventing an upgrade purchaseWe have been using WebEx for a number of years. We wanted to upgrade our service so we contacted our sales rep. Instead of giving us a quote to upgrade our service, he generated a quote with our company name misspelled and with an incorrect address. We asked him to correct this and to date, he has not only not corrected it, he continually requests that we sign an agreement with this incorrect info and blames WebEx IT for the problem. We contacted the sales number at the WebEx website and were informed that this guy created a fake company to generate the quote. We asked to simply have a quote for our company to move to their full training and event suite with a couple of add ons. For some reason, Cisco has complicated this sales process so much that you cannot simply purchase the services you need, when you need them. This new rep said he would check into whether he could even generate a quote for us to make a purchase since WebEx forbids it because of the way they assign accounts. We even worked with their “life cycle” specialist who was helpful but did not have the ability to process the sale for us or to get us a sales rep who could help. At this point I am being left with no choice but to move our company over to Zoom simply because we cannot purchase the services we need from WebEx because of this ridiculous sales process..Version: 40.9.0
✓ UnreliableConsistently poor quality with calls dropping out. Customers frequently can’t join sessions resulting in late and frustrating starts to meetings.Version: 39.10.0
✓ It was helpful but a few glitchesSo for home school my school shut down for a few weeks so we had to use Webex it’s actually a pretty good app but some times it would glitch and we can’t hear each other or it would turn off our video when we did not press it to do that but otherwise it’s good I recommended this app to teachers and parents and their kids because it better than all the other home meeting apps..Version: 40.7.0
✓ Not great when it was cheap, certainly not any better nowI found it fairly hard to use, with big lags. But it was what had been chosen for me, so I made the best out of it. Now, during a pandemic after having secured a contract with the UK’s National Health Service, they have begun charging extra for calls that go over 50 minutes, designed to catch out healthcare service providers during very difficult times. Your service is nowhere near efficient or unique enough for such a cynical and unpleasant move..Version: 40.6.1
✓ Pity they dropped unlimited callsWhen I signed up, this had no time limit on video calls, which was great, as we have friends in different parts of the country that often get together, for social events. COVID obviously put paid to that, so getting all of us together was great. As there’s quite a few of us, 50 minutes doesn’t give everyone a good chance to chat fully, so we weren’t happy when the unlimited time went to 50 minutes. We’ll have to look for a different app that may do unlimited, or a longer limit. The app has worked as well as others that I have tried so I’ve seen nothing technically better with Webex than most of the others that do end to end encryption. Pity they spoilt it..Version: 40.7.1
✓ Needs to be less controllingThe app does daft things like total suppression of alerts for other incoming items such as msgs. It also won't use some Bluetooth devices because it seems to have decided they don't have a microphone when in fact they do. Very frustrating at times..Version: 11.7.0
✓ Cannot adjust camera brightnessCannot adjust camera brightness.Version: 42.4.2
✓ Audio issuesSUMMARY: noisy audio, confusing interface, inappropriate for corporate privacy needs, seems untested in real environs. Do NOT recommend. DETAILS: Our teams use Zoom, Teams and WebEx frequently and usually find that Zoom has excellent audio whereas WebEx usually has noise, crackles, and generally inferior audio, whether over network or phone. So I turn on the closed captions & transcripts (of CC) to figure out what people are saying, and that transcript window overlays the video windows — it should be a side window. WebEx uses icons where words are needed, such as the big red X that could mean close a video window or leave the meeting (and why Cisco thinks I’d remember what THEIR icon does — as opposed to all other app’s icons — is a mystery to me). When I adjust global Settings on an iPad (ex, to enable the camera or mic, which are kept OFF per our corporate privacy requirements) the session restarts and loses all my configurations (like CC, transcript, layout), so I have to reconfigure that while in a meeting. What especially makes me mad is losing the transcript, so I don’t really know what went on in the meeting while I was fiddling, and the transcript can not be saved if it’s emptied. Zoom lets you view the entire transcript, as one would expect it to work. All in all, it feels like an unfinished app that was not tested with real users & corporate privacy concerns. Do not recommend..Version: 43.6.1
✓ Ugly and doesn’t allow multitasking.This app has allowed me to do meetings on my iPad so I am very happy for that. Has helped immensely. The UI is not aesthetic at all and I can’t really run more than one thing when it’s on or the app crashes. No idea why because I am using it on the newest iPad Pro with everything updated. You can’t multitask for some reason which I find strange for an app that is for meetings where you would definitely use multitasking often. If you just need a simple setup like an online lesson, then this works, but if you need more, then use a different app/program or just use the web app on a desktop or laptop. Please make this app function. Using this on the iPad would be wonderful if everything just worked. Hopefully come September this app can grow with iOS13..Version: 39.2.0
✓ Keeps getting worseIn reality, most of the core functionality of this app is fine. It doesn’t crash very often, and it gets the job done. The reason for the two-star review is that we are constantly fighting with bugs. New ones seem to come up in every release, And there have been some big ones that persisted for several months and several updates before they were finally fixed. With this latest release, we have a feature where all of the meeting control buttons—for example the one that allows you to leave the meeting—sometimes disappear from the UI. Another particularly annoying issue is that, although the app purports to support touch ID and Face ID, it never seems to use them. I am periodically asked to manually reenter my password, usually while driving at high speeds and attempting to join a customer meeting. This has been true ever since they claimed to introduce touch ID support. After at least a couple of years of pretending to support these features, I have never once been prompted for touch ID or face ID by Webex. Before adding new features, like the ability to share files from our phones, which most of us will never use, it would be appreciated if the dev team would focus on some core functionality issues that would make the app more usable for everyone..Version: 11.0.0
✓ Good on battery life but quality variableUsing video conference apps has become essential in the last few months. I prefer to use these on my ipad, freeing me to use my laptop for typing notes, looking up papers, etc. Compared to other apps, I have found the WebEx app uses a lot less battery than others - this is a really good feature as video apps rapidly draining my battery has become a real issue. On the downside, I’d say I encounter more issues with WebEx than other video platforms, eg being unable to join meetings, losing connection, streaming quality, etc. Functionality also seems more limited than other platforms such as Zoom. If these issues were resolved while retaining the battery efficiency this would be a much more competitive video conference app..Version: 40.7.1
✓ FrustratingI use this for my kids and I to keep in contact with my bf while he’s been away for four years . The audio cuts out constantly and half the time can never be restored during the conversation and we only get 45 min at a time access. Wish there was something better we could use but the other party is only connected to this.Version: 43.7.1
✓ DIFFICULTIESLike the general design and being able to see other attenders along the top of visual aids. Rural copper wire connections cause repeated connection failures due to host link password corruption. Could do with facility to change online name without having go delete and reload app. More explanation about what to expect when using for first time and difference between attending hosted meetings and being a professional user/host with a proper account. I was throughly confused at first and missed several lectures either being unable to connect or sitting in an unattended waiting room..Version: 40.4.1
✓ Didn’t allow camera use on LaptopI had a scheduled meeting and logged on early to test my microphone and camera. When asked to I allowed the website permission to use both microphone and camera, yet only the mic was working. Then the website gave me the run-around to allow Camera permissions for website even though I did and checked my settings as well to make sure I granted permission. Had to switch over to my IPhone during the meeting and even then I had trouble with the app and couldn’t use my camera for the majority of the meeting. My phone was on low battery and something popped up on my screen about it so I clicked a button to get rid of the pop-up and suddenly I was in audio-only mode and couldn’t get back to the video conference no matter how many times I tried to log off and come back on..Version: 43.11.0
✓ Very difficult and confusingSeveral attempts to sign in and join, circular requests to keep entering a web link, when I attempt to copy paste it opens the web link instead and won’t acknowledge me. I would NEVER recommend Webex for ANY. Meeting invite. Try using this yourself as a first time user, start over to developers this app. It should not be this clunky and arduous..Version: 43.12.0
✓ Great when workingThis app is very handy, but frustratingly unstable..Version: 39.10.0
✓ ConfusingStill very confused about how to join from an invitation. I did somehow manage to do it but it felt like luck rather than actually understanding what I needed to do. Need clear step by step instructions. Once in it was fine although struggled with how to reverse the camera to show things to the other person. Some help and/or clear instructions would be appreciated. 🙏.Version: 42.7.1
✓ Why does it keep on asking the passwordThe app keeps on prompting for the password if I haven't used the app for a while - but I only use the webex on the mobile occasionally and usually in an emergency situation, this password prompt is very annoying!.Version: 9.0
✓ Recent updates making for a terrible experienceI have been presenting webinars via Webex for several years. Today, I was unable to sign into my Webex account, either by the app on my iPad or by website (iPad and Windows laptop, multiple browsers). When I did get to the event, I wasn’t able to interact with the slides, which kept dropping off the screen. I was fortunate to have support in moving through the materials, but sometimes would be waiting up to 5 minutes for the change to come through on my screen. Some users saw the changes more quickly, others not. Terrible experience..Version: 11.1.0
✓ Could have been a five-star rating!The sound and video quality was excellent. I would have given five stars for that. There was, however, a tremendous amount of background chatter from a few people who did not have their microphones muted. This was my first use of the app and I figured out what the problem was. The app symbols for microphone and camera change from red, when not on, to black, when on. However, the strikeout symbol remains on the microphone and camera icons even when they are on! So, unless you already know that red means muted and black means unmuted, you can get confused. Several of our call participants did, leading to all the background noise. As a result, the call host had to keep everyone muted all the time and unmute, individually, each person who wanted to speak. How ridiculous is that? Please remove the strikeout symbols to avoid this confusion..Version: 40.7.0
✓ Why would you change the mute button in latest version?!!!I use this app for hours at a time, daily, for work meetings. Prior to version 40.8.0, the mute button was either "all red" or "grey". It was very easy and obvious to see if you were muted or not, from up to a few feet away. Well, today I received app version 40.8.0 - and they changed the mute button! Now, the difference between muted and unmuted is almost undiscernible - and very easy to mess up. The button for both states is 98% grey, with only a super faint red or green outline in it to distinguish the state. Awful. The app was perfect before. I'm a developer myself, so I understand the need to make continuous improvements and always having product owners trying to put their own spin on a product. But this change to the mute button is AWFUL. If there is one thing about this app that users need - it's the ability to quickly, easily, and confidently distinguish if we are muted or not, without needing to hold the phone 10 inches in front of our face to tell. Eeek. Please revert the mute button changes. Not being able to confidently tell if I am muted or not takes the app from 4 stars to 1 star for me - as it becomes a liability..Version: 40.8.0
✓ WebEx does not play nice with other systemsSee title, says it all.Version: 43.5.3
✓ It works, but it is clunky.I had no experience with online meeting apps before COVID-19 and its dislocations. I now use WebEx to meet one-on-one with students, and it works well enough, usually. However, because of the stand I use to support my iPad, its controls are hard to get to when I am hosting my meetings. Screen sharing is seriously clunky and counterintuitive. I had planned to use WebEx on an ancient MacBook Pro, which on paper appeared to have suitable memory and an adequate operating system. However, when I first tried to join a meeting, odd things for which I was unprepared flashed up on the screen saying I needed to install a plug-in, even though I had already installed the WebEx app successfully on the machine. I never was able to join that meeting. I later found some guidance on the WebEx site explaining the problem, although it still does not work smoothly on my laptop. I am relying on the tablet now, even though it drains the battery power quickly. But it’s gotta be better than Zoom, right?.Version: 40.2.4
✓ Separate audio hookup is a design flawSo, I am using all kinds of conf call apps - zoom, Webex, Skype goto, etc etc... - Webex is he worst. Why? Primarily because of the separate/disconnected audio hookup, and because of the different way it works on iPad vs iPhone. On the iPhone, you have to call in or it will call you, which means now you’re call options are gone (yeah, multitasking). On the ipad, it can offer direct audio integration (looks like its a customizable feature for the organizing organization). But it’s getting worse: if you are in the meeting with the separate audio, and the audio drops, more often than not, the system does not understand when you’re dialing back in again. Accordingly, it then doesn’t allow you to mute or unmetered, you not being in audio of the meeting. So you have to.... go all the way out of both audio and conference. Unacceptable!!! Keep in mind there are conference calls where the system loudly announces you leaving or entering... unprofessional!!!.Version: 10.1.0
✓ Core functionality is fine, but REALLY clunkyThe video and audio quality are good, and it’s easy enough to share different types of content. It’s also pretty easy to customize settings such as beep on entry/exit, automate, etc. The reason it only gets two stars is that it’s not at all user friendly for guests of the meeting. As the host, you can learn the quirks over time and live with them, but when you’re inviting outside guests to a meeting that are not familiar with webex, it’s as if they need to be an IT engineer to figure out how to log in correctly. I either host or am a support person for around 5 small webex presentations each week with executives outside my organization. I can say that more than 50% of those meetings begin with technical difficulties where at least one outside person can’t figure out how to join correctly. If it happened once or twice, I would say it’s their fault, but this happens at least 3 times per week, and sometimes with users that should be well-versed in technology..Version: 40.7.1
✓ Useful, but must stop logging out!I use this app several times daily and it's generally stable and well designed. Pony huge aggravation, however, is that it keeps signing me out. This is a real hassle when opening or joining a meeting at the scheduled start time! It also means all of my frequently used meeting details are lost, so instead of just quickly joining I have to go in search of the meeting details. Please fix asap, and while at it please enable face and or touch ID!.Version: 10.7.0
✓ Group conferenceFirst time on Webex, found it difficult and confusing.Version: 40.2.1
✓ Not as intuitive or solid as alternativesHaving used alternative software Zoom for similar meetings, I found this inferior. The layout, option buttons and operational quality were not as good as Zoom. A technical freeze during the meeting on an up to date modern laptop that has run WebEx before and that IT couldn’t quickly diagnose or re-enable so meeting was rejoined meant a change of device mid meeting was required to continue. A bug report was sent to this product team. Inferior outcome in this day and age yet still three stars as it’s one event..Version: 11.3.0
✓ ReviewNot user friendly.Version: 43.9.0
✓ GarbageOnly got it because the web applet doesn't work on 64-bit Linux. Tried to join a webex meeting and had no sound..Version: 3.0.1
✓ Dumb overlay that you cant exit out of.Using brand new iPad Air. Joined Webex meeting via link with app already installed. Had used it once in past and WORKED FINE. Host asked me to share screen so I could see what she’s doing. Being new to this I asked how to as there are NO icons nor instructions how to do this. Just phone icons of who is in the meeting. She says click anywhere on screen to see icons. Like ai should just know this...dumb UI there. Next icons show with ZERO note of what they do. Had to click several of them to find where to share screen. Still very little advice of what you should do to simply VIEW ANOTHER PERSONS SCREEN. Took 5x to finally get to see other persons screen. Each time an annoyingoverlay pops up with some notification that the screen is being shared but NO WAY to get rid of it. So my hosts screen is completely blocked by this annoying overlay with no exit or X or minimize or any way to get rid of. I was about ready to throw iPad out the window at this point. Im still utterly irritated. I clicked just about everywhere before almost giving up when it finally disappeared. completely un user friendly and dumb icons that you have to just know to click screen randomly to get them to pop up. Then they have NO indication of what they are for or any help to accomplish a simple task. Two stars and thats being generous only because it finally worked on 5th try and worked fine the fist time....Version: 40.7.1
✓ Can’t use mobile data for webex meetingsIn the previous version of Webex - I could connect using my mobile data and have meetings from my car. Now it only accepts Wifi and doesn’t even connect to the mobile data and it comes up with an error saying the URL link is invalid. But when I use the Wifi it connects straight away. I’ve turned on the mobile data in the settings section for the app, but still it doesn’t connect. Disappointing.Version: 41.6.2
✓ Functional but.....There are quite a few areas that this app (and the desktop version) could improve. The main one for me is the inability to enter a meeting room before the host. This wouldn’t be so bad if there was a notification when the meeting started but I find I have to keep clicking the link until the meeting has started and then end up missing the beginning. Very inefficient use of my time. Less important is that the virtual background is appalling making users look like ghosts. On the positive side, and why this got 3 stars, the general video quality is good although the audio is prone to feedback..Version: 40.2.4
✓ WebexCompared to Zoom or Teams, Webex is pretty limited. The video freezes. Some days so much that we have to exit and re-enter the meeting. The audio is sporadic. I use Webex because it is mandated by the Education Department. Given how limited it is, I would not choose to use the current version if I had others options like Zoom or Teams. Sorry to be so negative but none of us can improve without honest feedback..Version: 40.4.1
✓ Keeps failing to signinI try to sign in and enter my work email address. It redirects to Microsoft Authenticator app and once authenticated, when I comback to webex app. It says “Safari cannot open the page because the network connection was lost.” Please fix. I can share the screenshot if required..Version: 40.2.3
✓ No audio when using iPad - no use in web meetings.Can get video both ways but not audio. Had to revert to a laptop twice now in separate meetings..Version: 3.1.1
✓ One Among ManyI’ve used four different kinds of these meeting facilitating services now, including the one that started it all, Skype. They all have things they’re better at and things that they’re not so good at. I myself had to keep flipping back and forth in the App trying to input the meeting room (?) number and the passcode. It asked me for one, then the other, then took the first one away and demanded that I re-enter it again, then it took the second one away, etc. ten times, I think. I never did get the audio working properly. I ended up having to use a landline for the audio (and no, it wasn’t a settings problem). Their is another brand out there that does this much easier and smoother. In the interests of decency I won’t give out the name here. But you’ll find it..Version: 40.4.1
✓ Use of web ex.On phone, functionality is difficult. Sound quality could also be improved. Access to captioning helped..Version: 43.9.0
✓ JohnCouldn’t get sound to work and no obvious button..Version: 43.10.0
✓ Webex MeetingsThe presentations were well done. Appreciated! Webex remains second choice for meetings conducted. Live interactive meetings are preferable for me. We miss the communication with other Delegates as offered by live meetings. I’m assuming Webex is more cost effective and more desirable for some Delegates in distant locations. Understandable. During COVID I appreciated the Webex opportunities. Since then I prefer in person. I understand the Annual will be live. Thank you all for the information presented this evening. Glenn McMullen.Version: 43.11.0
✓ TerribleWas in an important banking meeting on an iPhone the camera went my microphone went their audio went I have full internet. I have never had such a bad problem with Skype zoom or teams!!.Version: 43.12.0
✓ Couldn’t connect system uselessHopeless system not impressed not user friendly.Version: 39.9.0
✓ Lacking functionalityThis app does not have all the functionalities available in the desktop version. The whiteboarding feature, for example, is only partially (and poorly) implemented..Version: 9.14.0
✓ Why changed the UI when things weren’t broken?The new UI used obscure icons, tucked away commonly used functionality underneath these icons, and then promoted elements that do not matter and let them get in the way of the presentation. For example, I see big blocks of empty space along the top of the screen, while each block only has the text of the attendee names. And those blocks clipped off the space for the main presentation. Not only that, once you minimize the attendee blocks, then there is a giant empty block overlaid ON TOP of the main presentation, and again that block only had the speaker’s name and nothing else. As if they were not enough interruptions, every time someone joins or leaves the meeting, the whole button row comes up on top of the presentation to show you who is joining or leaving. Seriously, who designed this UI? I understand those big attendee/speaker blocks are intended for video conferencing, but the app should be smart enough to shrink these gigantic blocks when attendees are not showing anything. Last but not lease, the main presentation area is mission-critical. It should be left alone and not having any UI controls popping on top of it; otherwise, some important text/graphics in the presentation may be blocked from view, causing the attendees to miss out on that information..Version: 11.2.0
✓ Call just did work. No audioCall just did work. No audio.Version: 40.2.0
✓ CameraLa camera fini par ce brouiller sans aucune raison!!!.Version: 43.12.0
✓ Less responsive since last updateSince the last update, it is more difficult to join a meeting, and more difficult to leave. When joining it now says the network connection is unstable. If you respond by disconnecting, it takes a long time to disconnect, up to 45 seconds. Then the second attempt to join works perfectly. When leaving a meeting, you press the red button but the “leave meeting” indicator does not appear until about the 4th time pressing the red button..Version: 43.2.0
✓ Login & LayoutSince I attend the same group meeting each week, I was wishing there were a way to save the login information so that I didn’t have to enter it every time I attended my meeting. No one else has access to my computer, so I do not have to worry about anyone else gaining access to it and I do not attend any other WebEx groups, so I don’t have to worry about going to the wrong meeting. It would be nice if I could move which person to make bigger, such as highlighting the host and a speaker side-by-side at the same time, while still seeing the other guests at the same time. Also, I would like to see the row of guests at the bottom of the screen instead of the top, so I could focus on the speaker or the documents at the higher part of the screen while still seeing the rest of the people..Version: 43.4.1
✓ Pushing updates at meeting timeThis is my meeting app of choice (over Skype, GoToMeeting etc.) and it’s generally great for global use, however lately it seems to push a massive mandatory update right at the time of the meeting, causing delays to get started. If I’m the client, I’m late, if I’m the host, I’ve left people hanging. Embarrassing on several occasions. Even starting 5 minutes early (my default now by necessity) is no guarantee that I won’t be hung by a long update on my limited bandwidth. I can use it twice in a morning then the third use in the day pushes a large update so there’s no predicting it. An option to proceed without the latest greatest would be a welcome alternative to such delays - at the end of the day, my priority is the meeting happening over the version I’m using. My experience is in Mac app, iPad, but issue is reported by my PC using colleagues as well. Overall, I’m still favorable, would be great if this could be addressed..Version: 39.10.0
✓ Audio doesn’t workApp is trash for phones and tablets.Version: 43.9.0
✓ Unintuitive + Better options elsewhere.First, pretty terrible experience with webex as a whole. While the 1) no app for Linux distributions, 2) trying to join meeting on iPad through Safari browser keeps directing me to some .dmg file, 3) audio issues with webex are not issues with this particular app, they still be pointed out. O/W using the app alone wouldn’t let me join the meeting, so used a provided browser link, which led me to either an option to install a dmg—on my iPad (still baffled by this)—, join meeting through app, or join meeting through browser. When joining through app, the video feed was in a tiny little screen over a ton of unused space, vs through the browser, where I could resize the video feed to full screen. Maybe I could go through documentation, but other available web-conferencing programs work right out the box so I will only be using webex begrudgingly when google meets or other options are unavailable, and am uninstalling this app since it seems to be worse than just running webex through the browser..Version: 40.2.0
✓ Works okIt cannot support more than about 5 people so you need to keep your cameras and mics off! I would highly recommend zoom over this, this constantly crashes.Version: 40.4.0
✓ Not User Friendly/More FeaturesNot User Friendly: I use Zoom; however, I have an account with WebEx. I find that people have a harder time connecting to WebEx. Also, you should not have to constantly load the application each time you use it. It should automatically work, with or without an account. One download should suffice. Also, Zoom is much easier to share from my apps files like PPT, Word, Excel, etc. More Features: We should be able to use phone numbers/texts to invite people and not just emails. When we’re in the phone/iPad, app, we should be able to send a quick text for people to join. Also, I like the features in Zoom that allows people to raise their hands if they have a comment. I realize Zoom is more for classrooms and WebEx is more for professional work presentations; however, the features should still coincide with both..Version: 40.4.0
✓ FeedbackVery difficult to get started.Version: 43.5.1
✓ First timerCould see the images from the webinar but couldn’t hear the delivery on one device. Had to open another which had no images but had the sound...frustrating..Version: 39.7.0
✓ Not too good really!Couldn’t get it to work on my laptop. There is no way to test it if you don’t have a meeting. From 5 mins before the meeting the meeting time and then after the meeting time it came up as ‘meeting cancelled’. Luckily I phoned the government person involved who waited for me to get through by mobile phone and that worked sporadically but long enough for me to identify myself and state some things..Version: 40.6.1
✓ Unstable. Camera suddenly zooms in 😵 👁Normally works alright. Sometimes just doesn’t connect. And what’s really annoying is that all of a sudden you might just see your eye or nose on the screen up close instead of the whole face, as the camera just spontaneously zooms in! And this happens on different devices and no matter if the background blurring or picture is used or not, so the issue is with webex..Version: 41.8.2
✓ Home schoolThis is Awesome for homeschool but I’ve experienced some issues with it randomly freezing in between the class and I’m get lost so that’s kind of an issue and it’s happening more lately but other than that it is so good I love using it and I feel like it is really good and I like the option of a virtual background if your room is messy and I just overall really like this it’s great for schools go for anything and I totally recommend it to anyone just hope you guys can fix any of the problems that happened.😀.Version: 40.7.1
✓ Need notification of timing.The meeting was good up to the point when the allocated time expired. It would be early useful if the system would notify all participants that the session has just a few ( say 3 or 5) minutes remaining. Fixing this shortcoming would be a huge improvement to an already excellent service. It can’t be a difficult thing to do, surely . . . As a minimum the warning could be sent to the host only, but providing any warning to any of the participants would prevent huge inconvenience to everybody. JUST DO IT. !!!!.Version: 42.10.1
✓ Why doesn’t it work without headphones on my laptop?Teams and zoom are happy to do whatever you want whether you are on your phone, laptop or tablet, webex only seems to behave itself when you are on a mobile phone. Every time I try and connect on my laptop when I’m in a hurry I end up ditching the call and rejoining on my mobile making me late..Version: 42.5.1
✓ The voice was breaking up during the callThe voice was breaking up during the call.Version: 44.2.1
✓ No screen sharingCouldn't see a way to share my screen (browser) on iPad Pro :(.Version: 9.13.0
✓ Anti black rascismVery poor meeting. Very difficult to get in. No confirmation email. Seemed poorly planned%.Version: 43.11.0
✓ Functional but too often requires repeating setup and sign-inOnce signed in and setup as desired, the mobile app is functional and useful, but the developers need to remember the primary use case of the mobile app (from my perspective at least) is to be able to join meetings while on the move (such as when driving to the office, etc.). When at the desk, I'll use the desktop/browser interface. The mobile app needs to be better optimized to not constantly require re-authentication and setting up. Security is important but as always needs to be designed in conjunction with usability. With the desktop interface, I am never/rarely re-prompted for my credentials because I saved them in my browser's password manager. With the mobile app, there is no such option. Fortunately, this app recently gained support for touchID, which improved usability immensely. However even with that improvement, I am forced to re-enter my account ID and phone number and my desired settings every time this app is updated, which seems to be every few weeks. Very inconvenient since that usually happens while I'm on the road and trying to join a meeting right away..Version: 9.14.0
✓ Critical application at the moment - but it’s terrible!Obviously given the situation (currently working from home during the UK’s COVID-19 lockdown) this is a critical application for me and my colleagues to get things done using our companies’ virtual/remote communication platform of choice. The problem is that on my device (iPhone XS Max up to date using iOS 13.4.1) every time I log-in to WebEx, I get an error regarding recordings and then when I try to open or join a meeting, it doesn’t connect. I have to delete the app, re-install it, re-login using my companies details and then it’ll connect. If I use it for the rest of the day, it’ll work fine with all my calls and meetings. Try and use it the following day and so have to go through the delete and re-install process. I do app updates and software updates promptly but this app is truly terrible. This has been going on for over 6 months but it’s only getting to the point of being a useless application now in this lockdown period. So, I’m having to revert to Webex on my laptop (which is perfect every time) but slightly inconvenient because I have to be attached to my laptop constantly to both see and speak to my colleagues..Version: 40.2.4
✓ Needs updatingI was disappointed by the setup it was unordered and took someone in my class 4 weeks to know how to use it. I also wanted to make a account but it was way to confusing and asked for way to much information about me. I was making me feel like it was one of those places that as that are always sending you unimportant information. It also wanted to know my phone number but why would they need to call me if I was just having a meeting? I don't want people to know all of this unnecessary stuff. It is very poor condition and needs a updating.Version: 40.4.1
✓ Nowhere near as good as Zoom!The background noise is so crippling! The loading of video drops all the time. The iPad version doesn’t allow for easy viewing of all people. Not user friendly for setting up meetings. Just not awesome..Version: 40.2.4
✓ Webex Meetings and Webex Teams oddly incompatibleConfusion persists about why there are 2 apps by Cisco doing similar things differently and “fighting” over my hardware devices such as the camera and microphone. A given meeting might appear in one or both apps but connecting from the “wrong” app won’t allow camera or mic access... but there is no consistency on which app will work better. It adds up to unnecessary delays and frustration at the start of many meetings. Once up and running both apps work well but lack of optionality re video layout sometimes is a pest, particularly the position of view of self and of person actively speaking or another listener on the call you might want to be viewing simultaneously (eg a senior stakeholder)..Version: 40.6.1
✓ A little review of WebEx.Couldn’t figure out how to ask a question. Didn’t find it as social interactive as zoom meetings where you get to see people..Version: 43.6.1
✓ Ok but lots that really needs to improveWhat I really don’t understand is why on my iPhone I can send the audio to a HomePod but NOT when I’m on an iPad? (Both version 40.4.0) Would really like this feature on iPad too... Other than that mostly ok and don’t have a choice as my employer uses Webex. Other comments: It really could do with better auto-muting. (When using Webex everyone needs to mute otherwise it’s a mess. Feels like Zoom somehow handles this better.) Built in chat not very discoverable and doesn’t use iPad screen effectively. If you add a photo as a fallback to video it distorts the picture for some reason. Screen sharing seems to be clunky. We have one meeting every morning in which someone has to share their screen and it always causes a few minutes delay as they try to launch it. Supports Siri Shortcuts, which is good. (Unfortunately employer has an added an interstitial disclaimer ok/cancel dialogue before opening call, so that limits this feature.).Version: 40.4.0
✓ Totally unsuitable for school useOur school has been attempting to use Webex for school assemblies and class meetings for remote learning during COVID 19 lockdown. The teachers have struggled with students taking control of meetings and writing profanities up on the main screen for all to see. Also it seems the teachers cannot control the muting of microphones, therefore each meeting is extremely difficult to hear through the feedback and background noise from hundreds of children’s microphones. Not to mention the parents occasionally swearing in the background for all to hear. Perhaps the teachers are still learning how to use the technology, but I should think it was intuitive enough to avoid these basic problems. All in all our school assemblies and meetings have been a complete waste of time using this platform so far..Version: 40.2.2
✓ Thumbnail video of me while scrolling everyone else plsWe use this for our team daily stand ups that are now walking sessions outside in our neighborhoods. I would like to be able to see my video as a thumbnail always even when scrolling to see others in the scrolling grid view (in landscape mode). I also would like to be able to shrink the grid view if everyone else to see all 10 of my colleagues at once and be able to double tap to zoom in on the person talking. This is a good service, but needs these updates to improve team video experience to make an excellent service..Version: 40.2.4
✓ It works great...when it worksThe app works very well on iPhone... when it works. With an average of 10-12 Webex meetings per week, and usually I use the desktop application for most of my meetings. However, the desktop app is quite glitchy and often requires an extremely high bandwidth to use video & audio simultaneously. It’s usually one or the other. So I am using the app on my iPhone several times a week and I’ve found that it’s clear and functions properly 80% of the time. The other 20% is just WONT connect. It’s either on or not. No middle ground and no half-way access. It crashes fairly easily sometimes and others it crystal clear and I have zero issue. I’m other words, I’ll keep using it bc my employer uses it for all our meetings but personally, I have very little faith in its reliability..Version: 40.7.1
✓ No volume couldn’t hear a thingCouldn’t hear.Version: 42.4.5
✓ Ipad connection difficulties...This app has higher visual quality than facetime and Zoom in my opinion....however, I’ve had difficulties connecting with the audio each time I’ve followed my registration email link invite. I solved the problem by reapplying for the app one time and waiting a substantial amt of time to finally connect and this time I resorted to calling the phone number to hear the audio. Had to put the phone on speaker, it died, then luckily was able to switch fairly quickly to another one to continue.... Went to app support, but that didn't help...that’s why I asked if this presentation would be replayed at another time. I would like to catch up and fill in the blanks. Technology!!! Re: a replay, it would be nice to be able to see presentations at another time, rather than at a specific scheduled time if possible. Sometimes scheduled live times don’t work out for the listeners to engage with. Thnx for this opportunity to review...the content delivery and presenter/host did a fine and professional job. Thank you..Version: 40.4.1
✓ Not so great if joining by phone.I joined from my mobile phone and seemed to lack the functionality that people had from their computer..Version: 40.2.0
✓ It's decent, not spectacularOn iPhone 6:IOS 10.3 because of IOS11.x power management fears. IOS10 is power management is freaky bad enough. Pros: Webex app provides easy direct audio over data or call-me-back feature when data is worse than cell audio. Auto-mute upon connection is an excellent feature! Chat is usable, if a little clunky to reach at 2 click-levels from slides both directions. Cons: The audio seems like it requires a better data connection than it used to. I remember decent communication on Airplane WiFi a couple years ago. Now that all the airlines are advertising "faster" data, I rarely can hear/talk over Webex. It would be nice if there was a minimal chat interface that's usable while watching the slides. Highly technical presentations generate a lot of questions (submitted via chat) and require reading slides for details. Too much material is missed in the time it takes to type a question in chat. I also don't see the hand raise and other basic tools that should be easy to implement. Re-authentication while driving is a serious PITA! Provide a grace period when re-auth can be skipped or build a hook that notices my password manager and prompts to open it like a couple other apps do. Or maybe just program it to delay re-auth until I'm NOT joining a meeting at the last minute. Perhaps only prompt when more than five minutes early or as the meeting is closing. Seriously, I wouldn't be using the app if I had time to boot the laptop..Version: 10.3.0
✓ Difficult to find informationEasy to set up instant meetings. Really difficult to find help in scheduling them. I initially refused the app permission to access my contacts. I later wanted to allow this but have spent fruitless hours trying to find a way to do this seemingly simple thing. So attendee addresses have to be individually entered. I’m about ready to give up on this app and look at Google Meets instead..Version: 40.4.0
✓ Good app but often out of syncMy company uses WebEx as our default meeting software, so it’s fantastic to have the app also and be able to not only dial into a meeting from my phone but also to see whatever is being shared on the screen. The call quality and the display quality are both great. Where I see a significant gap is that my meetings often don’t sync with the mobile app. I use Outlook on my desktop and have the WebEx widget running, and meetings sync perfectly in the desktop widget. However, on the mobile app, it’s more often than not that a meeting simply isn’t there at all. I’ve had full days that show as having no meetings at all when in reality I had several. If I have to call in using the mobile app, this is a major problem. I hope this can be fixed soon!.Version: 40.1.0
✓ TerribleWebex gives our large global company soo much trouble with call dropouts and quality. I can’t wait till we leave WebEx..Version: 11.3.0
✓ Had the WORST time logging inToday was my first experience with your App. ALL of my attendees had trouble getting in; some NEVER got in. I was sent all the login info via email, circulated it to everybody, and we ALL had issues, including myself, trying to log in. My meeting was scheduled to begin at 9:30 a.m. CDT, and I attempted to log in at 9:30. It told me, “this meeting has not started yet.” I did not actually get in until 9:45. I had things and people scheduled to do things during that down time. Eventually I got in, as did SOME of my attendees. On a more positive note, the audio was clear, video was good. Screen sharing was good, too. And it is relatively easy to set up a meeting. Once set up, I received the necessary login info soon after. I hope to get feedback from you as to why we had such a hard time logging on. The meeting got done, but there was so much “down time” trying to connect. At the end of the day, yes, I would use Webex again, BUT I HAVE to get to the bottom of the login issue! I CANNOT do that again. So much time wasted..Version: 40.2.1
✓ Webex audio major issues with CarPlayVery often after joining a webex (called in with audio over internet) after connecting to CarPlay the audio is lost (sometimes heard for a fraction of a second but then unavailable/dead quiet) and one has to select “disconnect audio” in the app and then reconnect audio via internet again; and maybe it will work. Then when audio sometimes works and one turns off the car and unplugs the phone (with working audio over internet) the audio from the now no longer USB connected phone will also cut out and one has to disconnect the audio and reconnect. TERRIBLE!!!!! I have an iPhone SE with latest iOS (even previous iOS had same issue). These issues started right when the webex app was started to have an interface on the car screen. Use that info to fault search and please fix immediately!! I dependent on this app to work for my work in a major car OEM.Version: 39.7.0
✓ TechnicalFormat is great but visual prose seems to differ on each occasion. On this latest meeting however session was interrupted by a message asking if I wished to leave meeting I did not however my visual was seemingly automatically cancelled and all I had was an audio of only me and not host and other participants Eventually re joined meeting by way of another device and in interim my initial device resorted to meeting Very confusing and frustrating.Version: 43.12.0
✓ Reiki meetAs a participant I was somewhat disappointed The Host is new to Webex as I am. With 83 virtually present the sound quality was poor once all muted was better but still not clear. Some music was played it sounded like it was in a tube, unpleasant and several requested no music. It may take a while for all to familiarise themselves with this system. I am giving feedback from this experience which may not be Webex fault if I can say fault as we are all trying to get the best that is possible..Version: 40.6.0
✓ Audio is not goodThe audio is not good and quite choppy even though when connected to very stable wifi connection..Version: 43.6.1
✓ When you think webex meetings can’t be worse…. And they take it as challengeCisco is obsessed with making webex worse and worse every day, more clicks needed to join a meeting, more obstacles to connect to a meeting , really frustrating using this app. Glad that my company stop using it and we better use Teams now, some customers still using this Webex application but hopefully soon they also stop using it. Cisco really takes as challenge to make the app more frustrating every day..Version: 43.7.1
✓ Sign upWas trying to sign up and got stuck with an in app notification and couldn't sign up.Version: 40.2.0
✓ Je ne pouvais pas entendre le tier (1/3) des paroles et cela coupait (geler) souvent.Merci!.Version: 43.11.0
✓ ReviewThe background noise was very bad.Version: 40.2.4
🙂 Webex Meetings Positive Reviews
Webex Meetings works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Webex Meetings.
⛔ Webex Meetings Problems
