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Avis - Car Rental App User Positive Comments 2024
Avis - Car Rental app received 52 positive comments and reviews by users. Can you share your positive thoughts about avis - car rental?
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Avis - Car Rental for Positive User Reviews
✓ Lack of InformationThe app should state something to the effect of “please be aware that the first time you rent a car as a preferred member, we will need to run your credit card and capture your drivers license.” This will prevent the first time Avis Preferred member from getting off of the Preferred stop, only to find that their name may be on the board, but you still have to see someone at the counter because the car wasn’t assigned. They go to the regular counter, only to find that there is a Preferred counter in a completely different building. While the logistics of the buildings have nothing to do with the app, clear information about could provide a better user experience..Version: 12.5
✓ Please hold my carMy flight from Gold Coast was cancelled this morning and I have had to wait 7 hours for the next flight. Thank you for holding my car for me I should be there at about 3.20pm cheers Greg Dixon.Version: 12.9
✓ So EfficientArrived at Adelaide for a last minute business trip and Avis was able to accommodate all my needs without any fuss. In, out and on the road within minutes - thank you!.Version: 12.4.1
✓ Excellent staff at the Preferred CounterYour staff are amazing and very accommodating when I pick up my rentals. Always going out of their way to provide the best service.Version: 16.5
✓ Love it, super easy 👍🏻Super easy to use, no hassle, just great thanks..Version: 16.7
✓ Can’t count on app - UpdateHad confirmed reservation in BLOC / downtown LA only to arrive and be told there were no cars. Solution was to pay for a Lyft to LAX to pay a HIGHER rate and waste hours of my families weekend in the process. 2019, “the cloud”, modern telecom networks and AVIS can’t figure out how to keep their inventory updated in THEIR system??? Am I remised to state that this is their fundamental business? Not good... Update - Avis rectified the situation eventually and am glad they took responsibility for the situation, expressed sincere apology and reconciled. Would’ve put a 5star after ordeal if I had not had to put in >30min in phone, two different calls, and writing this review to get “attention”. I will be calling ahead to confirm future reservations at smaller distribution sites that have a high probability of being inventory limited and or not “up to date” in the system..Version: 12.9
✓ Great - Easy to useLoved the app. From making the booking to returning the vehicle was easy, smooth transaction. My preferred vehicle ready and waiting for me in the allocated bay just as the app advised. No queuing required..Version: 13.0
✓ Great ServiceEven though using this app eliminates contact with your customer service agent, the experiences I’ve had so far has been nothing but a Great Service..Version: 12.2
✓ Not everybody pays in US dollars.How can you possibly have not thought of currency options when showing prices???.Version: 16.5
✓ Excellent and efficientHave always used Avis, they continually have easy booking, great service and excellent cars that are reliable, clean and safe to drive..Version: 17.2
✓ Avis DarwinVery up to date online rental update options and car damage report with pictures, very easy and time saving..Version: 13.5
✓ Avis all the wayThe new app with select your car is brilliant for the busy traveller.Version: 16.2
✓ Almost but just not quiteWould give it 5 stars but just a few minor big things. First they should let u add multiple Drivers on one account so that me and wife can accumulate together. Second, when trying to use free day points it doesn’t always allow me to go through with the reservation. I do the exact same length and time of my rentals when I do it so it’s not what I’m putting. It’s just the app some weeks don’t let us use our points and that can be also annoying when u have saved something up and planned to do something only for it to not be working that week. Otherwise great app easy to manage and scroll through.Version: 13.6
✓ Great service!We were greater by Bemma, who not only gave us first class service but was kind enough to address our needs. AVIS Denver never disappoints. Thanks Bemma!.Version: 17.0
✓ Best rental driving app on the marketWith the combination of relationships and partnerships of Avis, Hotels.Com and Expedia, the world is yours! Great app that is user friendly and staff at Avis wherever you go are the best!.Version: 16.7
✓ Dr. MarkThere are many aspects of the app that I really like and find the improvements to be better and better all the time. However — one EXTREMELY frustrating thing for me is the inability for the app to keep me signed in. It asks me to enable my Face ID each time and the app NEVER keeps me logged in. I don’t have this issue with any other app where I have log in information. I have even tried to delete and reload the app on several occasions. This doesn’t seem to be a difficult fix to make and I can’t imagine I’m the only person to have this issue. It’s very frustrating for me when I basically go from one Avis rental to the next. Thanks! Hopefully there’s something that you can do to improve this feature for me..Version: 12.3
✓ WhxwilsonThe Avis APP is very easy to use!.Version: 17.1
✓ Go Lucy B.I was in line awaiting my turn at the counter at the Atlanta rental car center. There were approximately 6 people in front of me. It was taking unusually long for the people at the counter to get their cars. I thought they were just too chatty. Finally when it was my turn, Lucy greeted me with a smile and told me that it may be a few minutes because the my car wasn’t ready. They were running a little behind. In the mean time she encourage me to download the Avis app and since I was already a member, to update my profile. She made waiting pleasant with a big smile a great customer care. Lucy when your boss sees this, you have some explaining to do! ;-) Sincerely, Carlos Henriquez Preferred Member C9E513.Version: 12.5
✓ Beware small airportsBeware of small airports. Upon landing at Burlington Vermont I used the Avis App to select a different vehicle. I chose a four wheel drive Explorer as there was no additional charge. Upon arrival at the counter I was informed that there was a “glitch in the system “ and too many customers were taking upgrades that they weren’t entitled to. I was given the basic Elantra (original car) which caused real problems crossing the mountains. Previously I have used the App to change vehicles without problems. The switch option has a limited timeframe. I have never been able to change prior to landing (I have always been honest and booked at my scheduled arrival time). I’m thinking of switching rental companies to compare vehicle change options. Lastly beware of using the App to change the drop-off city. My plans changed and I used the Application to return to a different city. I’m can’t say I wasn’t told but on returning the vehicle I had exorbitant mileage charges that were not in my original agreement. Making changes with a real computer allows better control of actual charges..Version: 12.4.1
✓ Vehicle and Service Great but....I have used Avis for the past year and have told everyone I know how great the service and cars have been. Well, this Camry I currently I have now, runs great, was clean but someone had smoked in the vehicle. The car was dropped off at my workplace and when I got in the car I noticed it right away and didn’t have time to exchange the car if I wanted to keep my schedule. I have been driving with a rear window partially open even though it is cold, it prevents me from getting a headache. Just wanted you to know. I am renting a vehicle for a personal trip to Albany NY this weekend and hopefully don’t have this issue again. I totally understand that it is difficult to managed drivers who smoke vs those who don’t but it is a big concern for me and my wife. Thank you for your time. Mr. Albert Vazquez.Version: 12.6
✓ Modifying a bookingThe new Modify a booking page is just so simple. Previously I had to call, wait for the manual calculation, listen and pay over the phone. Now, 3 clicks and all is good. Well done Avis techno people..Version: 16.7
✓ Booking extensionsWhy can’t we extend on the app.Version: 12.4.1
✓ Great apps & user friendlyI’ve used the apps to book cars when we were travelling around USA. It’s a great apps to help is to book, pay & pick up the car is even easier if you have the Avis Preferred. The apps has all the information required about the car including the car rego number. This is handy at the time when you checked in to the hotel. Although booking everything using apps, we still received excellent customer services from the staffs..Version: 12.3
✓ Great ServiceAvis Managers, I recently rented a vehicle in Saskatoon (#968175666)and want to give a shout-out to your customer service representative Gurpreet Singh. He was very courteous and professional when setting me up with my vehicle, including accommodating me with my change in vehicle. It is for this reason I am a loyal AVIS brand customer. Frank Jantz.Version: 16.6
✓ Not speedy service in BrisbaneWhile I generally give AVIS 5 stars my experience picking up rental car from Brisbane airport last week was fairly poor. Waiting in a line for 30 minutes to get served was not acceptable. Generally as an AVIS preferred its a quick service. When I eventually got served the person (only one operating) was very good and couldn’t fault her service..Version: 12.3
✓ Late renter beware I’m AlbuquerueI was worried when I reserved my rental for my late night trip to Albuquerque and trying to find a car that would be available after midnight but Avis said they’d be there. So when I arrived at the terminal in the rental car area I was ushered through to the garage where preferred AVIS renters were to be met by someone with my vehicle ready. Finally arriving all the way out there hoping to be quickly seated in my new rental, I was met by darkness and my name was no where on the preferred rental board. I also could not find any attendant at all due to the fact that they all went home. So I made my way back into the terminal to talk to Melissa who thankfully was still there and was able to help me access a car and put me in the right direction. Too bad the left-hand didn’t know what the right hand was doing as the inside counter person had no idea of the staff activities in the garage. So if you’re arriving late, call ahead and get the facts about your car and be sure to grab papers and keys before heading to the garage after midnight. I did try calling from my connecting flight in Dallas just to make sure everything would be well when I arrived late in New Mexico by calling the Avis 800 number , which put me in a merry-go-round of voicemails that took ne nowhere close to Albuquerque‘s car desk area to ask any such questions. In the end, all was well..Version: 12.2
✓ Saves time and MoneyIt is my go to app for car rentals. Easy, quick and transparent. Saves me at least half an hour a week in line!.Version: 16.5
✓ OctaviaSohail was awesome. Very helpful. BUT not sure the entry level model for the Octavia is “luxury”.Version: 16.7
✓ SweetnessApp is by far the best rental car app. So easy to use. Had to extend and it was silky smooth. A+.Version: 12.9
✓ Brisbane City OfficeMeriah and Donna and their staff are amazing!! Customer service and problem solving specialists. Thank you Avis City mob!!.Version: 16.9
✓ Excellent and Easy Car rental CompanyI have rented cars from several rental company’s over the years. Recently I decided to give Avis a try. I downloaded the Avis app and couldn’t have been happier with how easy it was to use. It gives several options to choose from on a variety of things. I reserved my car and basically walked into Avis and the employee asked my name, handed me the keys and my rental agreement that was already printed and ready to go. It was fast, easy and the employees (Virginia Beach Blvd location) were friendly and informative. I won’t use any other company except for Avis. I also have turned my family and friends into Avis. Thank you Avis for your customer service and for making my car rentals a quick and easy experience..Version: 14.8
✓ Member since 2011I’m preferred member. Why ? Because for work I used all rental services and found AVIS to be more superior at all stages—- bookings, service at counter, cars, easy to modify and always have enough vehicles. Frequent free upgrades are bonus..Version: 12.6
✓ Avis ReviewI do a fair bit of business with Avis and this one was at very short notice. And now I have just added a day, the night before the vehicle was meant to be returned. Avis has been extremely accommodating. Thank you..Version: 14.2
✓ Modifications easyLove the ability to seamlessly modify the rental.Version: 17.0
✓ Great update to the appHaving used Avis for business and personal rentals for the past few years I am enjoying the updates to the app. Being able to swap vehicles at the time of arrival is a good addition. App works well, and enjoying doing business with Avis..Version: 12.4.1
✓ Vasilis is the bestKind polite knowledgeable and helpful.Version: 16.6
✓ Unable to return my car using the appI tried to return the car using the app and it would just say that it could not confirm my location at the facility. I called the Avis help line and talked to someone with chickens and roosters in the background who could not understand what I was telling him. Then he just put me on hole and I was suddenly transferred to someone else who had a hard time understanding me. He said that he sent the return info to somewhere. But as a result of the phone call I have received three copies of the rental contract and my car is still showing as not returned. The app works ok only some of the time..Version: 15.6
✓ Had for years, never works rightI have been a loyal Avis member for several years. Over 30+ rentals Over that time. The AVIS app is awful and I don’t understand why. This is literally the thing driving me towards a competitor most likely. The UX/UI isn’t good, it never matches with reservations I make online under the same account/user ID #, and I have never been able to just walk to the car with the app, despite being a preferred member and doing all the things I am supposed to. The reservations I have, when they do appear in the app, always disappear and I have to go hunting thru emails for confirmation numbers. I could go on and on, but overall, when this is the most customer engaging part of your company, it’s bloody terrible..Version: 13.5
✓ Good app, missing arrival modificationThere’s no way to notify Avis if you missed your flight and are arriving at a later time. Otherwise, helpful app..Version: 12.4.1
✓ Always awesome serviceHats off to Avis. Great service 100% of the time. App is also very user friendly. Highly recommended..Version: 16.7
✓ Best of all rental car appsAll I can say is- well done. Having used most of the big name rental car apps, AVIS has got to be the best. Very easy to use and straightforward. Modifying existing bookings is very simple and intuitive. The designers have obviously used this app and thought it out well..Version: 13.0
✓ Lancaster Ca Avis Avenue JThis is the best car rental business I have experienced in my years of travel for my job. Kaylee and Sheri are always here when I do a Saturday or Sunday pickup. They are totally organized and on their game at Superior customer service. When they are busy they always come out to acknowledge to everyone they will be right with us, they move the line very quickly together. These ladies also clean the cars!! The cars are always super clean and washed and ready to go. If you are tired of standing around at enterprise and waiting for a clean car long after you rented it. Go here!!! You will not be disappointed. I’ve been coming here for 6 weeks straight and they do not miss a beat here. Forever Lancaster Avis!!! On Avenue J..Version: 14.3
✓ Please fix your appI keep getting an error that I will be locked out of my account if I don’t change my password. I have tried to change my password at least 10 different times on 3 different days, and I keep getting the same pop up that I can’t use a password that I have already used. None of the passwords were the same, or even close. I shouldn’t have to keep doing this. I have since cancelled my reservation for this week, and rescheduled thru Enterprise. Being that Avis has always been my go to for renting cars for business and personal trips, I hope this is fixed for my next trip after this one so that I can go back to using my favorite car rental company..Version: 16.4
✓ Disappointed and almost done with Avis.Over the years, Avis has made a consistent decline in the quality and amenities included in the basic full size vehicle. It’s very disappointing to feel as though I’m getting less and less for the same amount of money I spend. In addition to this fact, Avis has become less likely to issue significant upgrades, unless it is clearly convenient for your station representatives. I used to be part of the Avis First program- what ever happened to that program? Now when I get upgraded, it’s to a gas-guzzling SUV (which I NEVER ask for because I prefer driving a regular sedan). It’s almost as tho you can’t get them rented- so why not give them as upgrades. I DONT LIKE RENTING SUVs. I just want a sedan with leather seats, and I prefer Ford since that’s what I drive personally. These requests seem to always inconvenience your local station reps. I used to be part of Avis First- a higher tier Preferred program that was actually pretty good. Bring that back please.Version: 12.3
✓ Ontario Airport Staff(Love Love the App)I have rented a lot of cars over the years but the Customer Service of the Avis Preferred Counter at Ontario Airport and the Avis Counter when Preferred is not available is awesome! They always take care of me one way or another. I love the way this Avis App is set up now that I know how to really pay attention to it I was going to the counter all the time not realizing my car was already available with the lane number, what type of car and the fuel status. Having this feature takes the guesswork out what your getting and if you need to make changes because it was not what you expected, the process at the counter is easier to adjust to accommodate you to getting into more of what you desire! Thank you Avis!.Version: 12.5
✓ Not so clean carThe car was not very clean and their was a strong smell of cigarettes..Version: 16.5
✓ Changing booking for extra 2 daysChanged booking for extra 2 days very easy to do.Version: 16.6
✓ Excellent customer service!Very helpful, especially Milena! Thank you to her and all the staff of Milano Malpensa Avis!.Version: 16.6
✓ Easy AppFound it easy to understand and applicate the details ..Version: 15.6
✓ AVIS precededBrisbane airport AVIS preferred is a joke they put the sign so you have something to look at while the staff joke away amongst themselves and work their way through a line of people with no bookings.Version: 13.4
✓ RentalThe service at the counter at the Brisbane International airport was fantastic.. I had a rental booked through the preferred member but it was at the Domestic airport not the International one .. I booked using the Avis app and it didn’t give you a choice of choosing ether International or Domestic so if you can fix it that would be great.Version: 12.6
✓ Handy but glitchySome items allow you to change other such as preference of vehicle do not (even with an edit button). App needs better testing and bug fixes..Version: 16.7
😕 Avis - Car Rental Negative Reviews
