American Airlines App Positive ReviewsAmerican Airlines

American Airlines Positive Reviews

4.60963 star

Total 43 Positive Reviews

American Airlines App User Positive Comments

American Airlines app received 43 positive comments and reviews by users. Can you share your positive thoughts about american airlines?

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The app is greatI read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues..Version: 5.11.4

A good reviewHi App worked perfect to check in. Cheers.Version: 5.12.1

Great App when travelling through the USDownloaded this app on a recent trip to the US as I had multiple flights booked with American Airlines to various destinations. Found it very useful, as it listed all the flights I had under my booking and would list the next flight automatically when I updated the app. Also great integration with the Apple Wallet and the Watch. Must have if travelling with American Airlines..Version: 4.6.0

Good and getting betterI’ve recently switched to flying primarily American based on the routes I fly most. Especially after reaching Gold status, when more things opened up in the app, the app experience has continued to improve. I love that I can now book my main cabin flight using my corporate card and then pay to upgrade to first using my personal card. The only issue that I run into consistently is that when I pay to upgrade my flight, I always have to re-enter my card details. The UI suggests that I should be able to use a card on file, but none of my payment methods are listed. Fixing this would make upgrading a snap!.Version: 5.15.3

Great AppGreat app, does exactly what you need it to do!.Version: 5.12.3

App is way better than 2.6 star ratingDelta Airlines is my airline of choice but flew AA from Minneapolis to Aruba via Charlottesville due to the cheapest fares. I had low expectations for the AA app based on the reviews, but can say it was just fine for all the general functions I needed, including changing assigned seats (very easy) and checking in. What I found excellent and exceeding my expectations was how easy it was to rebook my return flights when my original flights were canceled due to a major snowstorm. Travel alerts texts were sent early, along with several alternate dates/flights to choose from. A few clicks and all five travelers were rebooked with confirmed seats. Excellent!!!!!.Version: 5.10.2

Good info and easy to useOn a recent trip with multiple connections, this app provided good info on all those flights, the gates, and internal maps of those airports, including step by step directions for getting from arrival gate to departure gate (big help to us in LAX and DFW). It updates info such as gate changes fairly quickly when you turn off airplane mode on your device between flights. We used it to download our boarding passes to our phones in advance, and used those at all the gates. Would be nice if this app also included accurate info about meal availability for each flight..Version: 5.5.2

Outstanding service!My mother, sister and myself were on a very short flight from Charlotte to Greensburg/Spartanburg (5279 on 11/22) and we have never felt so welcomed on a flight before! My mother, who needs assistance because she is 82 and no way can make it from one end of an large airport to another, my sister and I were “treated” to First Class! And also active military! One young active military woman had tears in her eyes just for the appreciation! I just wanted to make known of the attendants who made our day. I know one of the ladies name was Camille and feel really bad I did not catch the other ladies name. I do know she had 2 sons, 1 that served in Navy and the other in Air Force. Thank You!!.Version: 2020.19

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London to Salt Lake CityI booked my first flights with AA. I was travelling to SLC from LHR and connecting through DFW both ways. It was such a pleasant experience. The app provided great updates and informative information. The only issue I had was on my way back - I wasn’t told the baggage would be transferred to the final destination. So I was waiting in the baggage area for a very long time constantly checking the updates on the track my bag section. I then went on to my browser and it seems that my browser provided me with more accurate information about my baggage status. It would be great if we could have it all on the app and the app consist of the master information. Nonetheless was a pleasant experience. Will definitely be flying again and will definitely be recommending..Version: 2021.20.1

US residents only?Like the app in general, does the job except for seat reservation n upgrades. Cannot enter a Canadian address (or any other than US). Dan.Version: 5.8.1

Ok but the app kept me calmJust was disappointed on the way my trip went. Tried to book on line and was given lots of different prices. Finally reach a human who book the flight. But I did not proofread the status 15 hours to Seattle (my fault). Name some how was put in two different accounts. Finally thought I got that right. When I registered for this app. But No the spelling of my name appears on the ticket wrong but every thing else is right. As for the app it kept me calm on the 8 hour layover. Because no help but the app. Thanks. I hope I can enjoy the rest of the trip LaShunda Walker.Version: 2020.08

App is helpful while travelingI have the app set to give me banner updates, so I always know if there is a gate change or a delay. I love being able to tap the gate to see a map of the terminal; I know exactly where to go to catch my connecting flight. American lets you use on-board wireless for free when checking the app. This most recent round trip was great in terms of service, so I think American is really trying. I have had service issues in the past, but I digress. The app also lets you track your bags so you can relax after getting on your connecting flight when the app tells you your bags have been loaded..Version: 5.4.1

Above averageSurprised to see such negative feedback. I use 4 different airline apps and this is above average..Version: 5.6.0

Reliable information, very professional. No stress!Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose..Version: 5.5.0

Good flightGot in early and was given a comp upgrade. Nice flight to DC..Version: 2020.03

ChristineJust come back from America. Flights on time, staff excellent, food good, but when waiting for my first flight I was talking to an American doctor In front of a large window looking out onto our plane, suddenly a member of staff was taking suitcases off the flight and throwing them down the ramp, they were tossed and turned a number of times before reaching the bottom. The doctor and I were astounded that this was done in full view of passengers. Maybe AA Need to supervise staff more or they will be receiving claims for damage. Apart from this an excellent service ty.Version: 5.14.0

Saved me so much timeI had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this..Version: 2020.20.1

Great App!I travel weekly for work and have to use a third party to book my flights. I love that my flight reservation appears right in the app and all I have to do is “check in” when I am ready. I don’t have to enter confirmation Numbers or anything. Also, my TSA precheck icon appears right on my electronic boarding pass(no action required from me). The flight and gate updates/alerts are extremely helpful too! To have a seamless app. experience - make sure your third party travel agent is entering your American Rewards Member number and your TSA Precheck number when booking your flight. Also, I made sure that the Airlines account has my TSA precheck info as well..Version: 5.15.0

Don’t rate the app based on your flight complaintsI’m a frequent business traveler and find this app very intuitive and easy to use - it is a great centralized area of information (even going so far as to integrate travel time estimates based upon traffic to get to the airport). This is a great app - don’t pay any attention to the haters. I think too many people are writing a review here after a poor flight experience - which is completely unrelated to app design. I wish that the mileage would update faster than within 48 hours-ish of flying, but this is a function of their database update policy more than the iOS app itself..Version: 5.7.2

I love this app! By far the best airline app!I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!.Version: 5.12.3

We are American!It’s always great with American airlines because they listen. I have always taken the time to communicate with American Airlines and noticed that it does work overtime. I appreciate the constant upgrades that American brings to make it better and better each time. It’s a parent did American wants to be number one and I realize they’re not perfect, they are working hard to make it the best American Airlines possible. I appreciate this so good and hopefully some integrated parts will make this a better experience. Knowing how much time it takes to develop and tweak apps and sites, I appreciate the time invested to continually give us a great experience as we fly across this country with American Airlines. Thank you once again for serving us with excellence..Version: 5.9.0

App works wellI have been travelling with American Airlines now for my last 2 trips to the USA and find everything I needed on the app, boarding passes, track my bags Some features are behind but overall a good experience using the app to check in and view or use boarding passes.Version: 5.16.2

Login ErrorsThis app would not recognize my saved password. I tried to put it in by hand and still no luck. I recreated the password and it allows you to log in during that process but when you go back to the app the new password does not work. The only way to access is to constantly recreate your password. This NEVER used to be an issue. I expect a company of this caliber to put out tested flawless updates. The fact that something gets pushed out and has errors on this level is simply unexpected and unprofessional. Come on American... show us you are who you say you are!.Version: 5.13.1

Solves issues I didn’t even know I hadThe American Airlines app is an essential for traveling. It is easy to navigate, has everything that I expect to see and look for right on the home page and sync’s seamlessly across all my devices. The bonus is that that there have been many times when my flight is delayed or cancelled and the app already has a notification and allows me to select new flights right from the app. I see other people scrambling to call AA and being on hold for ever and getting frustrated. All while I’ve already been notified, changed my flight, picked my new seat, and tracked my bags. Please keep it up AA, I only hope it gets better from here..Version: 2020.02.1

This App just got betterThe addition of incoming flight information is genius. This is how you take an App from GREAT to AWESOME!! Good job AA!.Version: 3.6.0

Great App, Continuous DevelopmentI just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it!.Version: 5.13.4

Very nice! (Minor check-in issue...)It’s clean and does what it needs to. Departure delays show up immediately, with notifications. When checking in for a 2 leg flight connecting in Miami, as a Canadian, I had to put in where I was staying in Miami. Oops. I put the MIA airport address, and everything worked fine after that..Version: 5.11.6

TransitHello - I am in Transit through Miami to go to Ecuador yet the app asked me to give an address while in the US. I had to put Miami airport... Explore a tick box where you just mention you’re in transit or have Miami airport address defaulted. It would better UX :).Version: 5.8.1

So far so goodJust downloaded the app for flight information, I usually don't fly American, but am connecting through them today. Fantastic app, head and shoulders better than Air Canada's, easy to navigate, very attractive and smooth interface and the wealth of information it provides is excellent. Also missed my connection due to a delay in Winnipeg and the AA staff were a breeze to deal with. A1!.Version: 4.10.0

Great app on day of travelNot sure what the poor reviews are about... certainly more about service issues than the app itself. As a weekly AA flyer, I find the app to be very helpful and intuitive. I don’t need to dig all over like the United app. Everything is on the home screen and it’s dynamic to what I most need at that time. Favorite features are the ability to order food from restaurants at DFW and a few other airports - need more! - and see the terminal maps to plan out a quick connect. Rebooking is great when it works, many times though the rebook option doesn’t show up in app timely for me. I get the text message about a cancellation or delay and race to the app and the rebooking shows sometimes but not others. Otherwise very positive experiences with the app!.Version: 5.14.4

App is Beautiful But Needs Multi-City BookingLet me just say that this app is gorgeous, easy to use and man it just adhere’s to the idea of “knowing what the user wants to do before the user knows what they want to do”. The interface is simple and easy to use. Booking flights is so so easy. Now, with all of this being said, this app cannot he used for booking multi-city trips. I do wish that they would at the minimum, put a message telling the user to go online to the website in the event that a multi-city trip is desired, besides that, I have never had a single problem with the app. It has only crashed on me once in the 2+ years that I have used it, which JUST PHENOMENAL! If there is to be a hall of fame for travel apps, American Airline’s App should be in it!.Version: 2020.01

UsefulI have never used it for booking travel (I like Expedia) but when I'm travelling, this app is indispensable. Puts everything I want to know at my fingertips..Version: 4.10.1

Pretty good....most of the timeApp runs pretty well. My biggest frustration is that sometimes I have to go to the full web site for seat selection. This is normally happening after my travel agency issues my ticket and I think there is some kind of lag before I am allowed to make changes in the app. I am normally insulted by the offers to upgrade to first class because they are not reasonable. It’s almost like a reminder that I am not wealthy and I am sure most people feel this way. Once it was like $1,500 for one way! I do occasionally put in for an upgrade. It would be nice if the app told you when first class was checked-in full so you would not have to wait until the last minute to grab a drink from somewhere (especially since they are not serving drinks in coach). Maybe a stoplight system like they use for Jetnet that shows when you have no chance..Version: 2020.15.2

Terrible appTerrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app..Version: 5.10.6

PooIt’s so good it’s makes you wanna poo.Version: 5.16.3

Top of the lineBest app for airlines.Version: 4.0.1

Hmmm..I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me..Version: 5.9.1

Perfect!This app is my life saver! it makes things so so easy!! i love flying with American Airlines, if you do then definitely get this app. i fly every month and being able to have everything on my phone is so helpful. you can have multiple flights on the app to have information of. you don't need wifi to get on the app like the website!! incase something happens to your boarding pass its all on your phone!! i am maybe a little too enthusiastic about this app but i really love it. if you are flying you NEED this app. it also give you maps of what airports you will be at so you know where to go. and you can change your seat any time until boarding pretty much. i will always choose to fly with AA they have always been good to me and i have amazing flights!!.Version: 2020.19

Made whole trip convenient!This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!.Version: 5.14.0

Worst rewards program everSave your self the disappointment and go with another airline . Their rewards program is the worst out there . The bonus points you get when you sign up won’t get you down the street . I spent 20k on their credit card and after getting the points plus my bonus sign on points I could barely get a round trip ticket to two states away . They also charge $80 for each ticket you use rewards on. I looked at a $97 dollar flight and they wanted me to use 12k points and pay the $80. Unbelievable . I also have jet blue and their fee is only $14 and their points go a lot further..Version: 5.13.1

Works great with apple watchThis app has always been useful to me. Got an apple watch mid May and used easily within a week on a flight connecting through DFW. Fantastic to have boarding gate info etc on my wrist instead of fumbling with my bags, iPhone 6+ etc while riding escalators, skylink/changing terminals, going through security etc..Version: 4.0.1

One of the best airline appsAlways keeps you up to date on gate and time changes and even tracks every step of your back. Feels like the best travel companion..Version: 2021.18

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