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Alaska Airlines App User Positive Comments 2024
Alaska Airlines app received 91 positive comments and reviews by users. Can you share your positive thoughts about alaska airlines?
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Alaska Airlines for Positive User Reviews
✓ What a disasterI’ve spent nearly six hours trying to book award travel to Europe. Every time I try to select a flight, it makes me log in all the information, only to tell me that there’s actually no availability. Called customer service twice, where they - very politely - explained that it isn’t their fault that IcelandAir isn’t updating their availability information. Meanwhile, every time I go to book a flight that’s shown as available on the website... it really isn’t. What’s the point if your advertising flights to the customer and they can’t tell what’s really available or not? How is it not Alaska’s problem when they advertise award travel that doesn’t exist? How am I supposed to book a flight if the seats that are shown to be there... aren’t? For years I’ve tried to support the hometown airline. But tonight was such a disaster, it’s the last straw. Begrudgingly going to start booking with Delta. Such a shame..Version: 4.1.55
✓ Can’t Live Without This AppI live by this app when traveling. Please put a link to Easy Biz on it. I love being able to check on and plan travel on it as well. However, I wish it was faster in displaying gate info. I can get gate info lots faster on other flight tracking sites. American has much quicker gate info, sometimes even for the next day. That should be available for the next flight once you land, but it often isn’t. This app is indispensable but could use work to add to and enhance its functions. The tabs on the bottom of the home page is written in too tiny letters. I’m a million miler, and I would like that printed on the “Lounge” card in the app along with being Gold. I am weary of being only considered Gold when I’d like to think being million miler should warrant recognition more than the Gold. If we can get prices on a rate calendar in the app, why can’t we get an award calendar in the app?.Version: 5.6.6
✓ Extremely inconvenientI have 4 complaints about this App. 1. Why don’t you save the search information? Every other app for every other airline saves your previous search so you do not have to re-enter what city you’re flying into and what city you’re flying out of every single time. 2. Why do I have to log into an app in order to purchase a plane ticket when I am obviously already logged in? This makes no sense and is an extra step that makes using your app a pain in the neck. None of the other airline applications make you do this this should be an easy fix 3. How can you possibly not Store my address which is already saved in The app under my profile? And not only that but your app does not use suggested or stored names and addresses like every other app does. So I literally have to hand type out my name and address every time I want to make a purchase!? 4. This goes along with the previous issue but how in the world do you not store my Alaskan Mileage Plan credit card information in the Alaskan app that I am logged into!?! twice by the way!!! I have been a member for quite some time and really enjoy flying on Alaskan flights but using your app to book flights is bar far the biggest pain in the neck I’ve dealt. I am also a credit card member at Delta, and mileage program member at United, American and Southwest, and every single one of those apps does all 4 of the things I just mentioned..Version: 4.1.57
✓ Favorite airline!My favorite airline! I’ve been flying with Alaska Airlines for many years. Friendly pilots and flight attendants. Their customer care representatives have always been great and I rarely have to wait on hold for more than a few minutes when I call. I love the yearly $99 companion fare & other benefits they offer with the VISA Signature card. My family & I usually fly during holidays & I like that there are no blackout dates when using the companion fare. During flights, I really enjoy the cheese plates and selection of cocktails they offer ...as well as the friendly staff. My flights are almost always right on time! The planes are clean & pretty comfortable (for an aircraft). I try to book First Class when available and the staff always makes it a fun & comfortable experience..Version: 4.1.46
✓ Alaska gave us the best service Xmas gift everMerry Xmas Eve to the Alaska family. A huge hug and shout out to Michaelene at the Alaska service desk and Andrea downstairs with the luggage!!! Your service is outstanding, and you are taking all 5 of us home on Xmas Eve landing at midnight in Seattle after an unexpected cancelled flight from a different airline. Michaelene and Andrea somehow located my luggage at LAX with Xmas presents from one terminal to another. Everyone is doing their very best during this Covid climate and super busy season. A congratulations for your staff to go above and beyond with customer service. Merry Xmas & a big thank you..Version: 5.0.8
✓ Fantastic.App is way faster than online check in! So convenient!.Version: 4.1.10
✓ Give more infoWhen the checked baggage page appears. Customers should immediately be made aware of the baggage policy regarding checked in and carry on..Version: 5.5.0
✓ Always fly AlaskaOn time, courteous, easy to make changes, intelligent preorder of food! Excellent airline Tara Wells.Version: 4.6.3
✓ Fly themFriendly people. Good snacks. On time. Fly them..Version: 4.2.0
✓ Excellent AppThis app is great, information at the fingertips and always works well. I can find my trips, mileage and much more, all with ease. Highly recommend this app if you fly Alaska..Version: 5.0.9
✓ Link trip detailsI would prefer if the app automatically added my trips so I don’t have to add them myself.Version: 4.6.2
✓ Soooo helpfulThese guys know what they are doing. Good people.Version: 4.1.34
✓ Vegas babyJust an amazingly easy booking process. I’m sad my mbna card is no longer attached to Alaska airlines..Version: 5.18.0
✓ Easy and usefulVery intuitive and easy. I had a flight cancelled due to engine problems and while everyone else was standing in a huge line waiting for help I easily booked myself on the next flight..Version: 5.13.0
✓ TerrificWe’re new to Alaska Air and are impressed with the ease of booking, changing and canceling flights..Version: 4.5.0
✓ Very easyUser friendly and easy for online check in, upgrades etc.Version: 4.1.16
✓ Airlines need to get with the timesI wish your app had the option to book a new flight when a flight gets canceled. I would also love to see digital options for obtaining hotel and meal vouchers when this happens. In this day and age, I feel it is archaic to have to stand in a line for several hours to get what I need. I love this airline and I want it to thrive. I would love to see app technology upgrades to all airlines. I will say that I do appreciate Ak Airlines for granting hotel and meal vouchers for my 2 canceled flights. My husband and I did have to fly into Dallas at one point and drive to get to Austin and we had to pay for that rental car. I would love it if a rental car could be an option that is covered when a flight gets canceled as well. This trip cost us a lot more than we were planing and the wait times to get help was insane. I could see the representatives were scrambling and visibly stressed out trying to assist everyone in the same predicament. They deserve a lot of kudos for doing what they could to help. We tried to resolve our issues online while waiting in line, but we’re told a representative would text us back in 50 mins or so each time. If there were options to pick a new flight, get vouchers and a rental car, that would have been incredible. Thank you for listening! I hope my input will incite some ideas for improvements for the future!.Version: 5.8.0
✓ Alaska Airlines is GreatI fly with various airlines in Canada & the USA and use various online booking. Alaska is easy & very quick to use. Always a pleasure to be a member. Customer Care, Reservations, staff, crew, pilots & schedules are great. 2 Thumbs Up Doug.Version: 5.9.1
✓ Informative and easy to useApp is user friendly, easy to use, informative and makes checking flight details and check in seamless.Version: 4.1.11
✓ Since I was 2It has been my pleasure to fly Alaska Airlines since I was 2 years old. If I’m traveling and Alaska Airlines goes there, it is always my choice to pick Alaska. I have never been disappointed with the service and 99% of the time my flight is on time. In the most foggiest of weather, I can count on Alaska Airline pilots whom many are former bush pilots, to get the plane up or down. Not sure that’s as true these days as most bush pilots have retired. Still the best airline in my experience having flown other airlines and to other countries. I appreciate the friendly service of the attendants and sometimes the pilots who say goodbye on the way out. Well done, as for 60 years I have considered Alaska Airlines like family when I travel..Version: 5.19.0
✓ MealsBit disappointed that a meal is not included on a 6 hour flight.Version: 5.19.0
✓ Fantastic airlineAfter traveling all over the world, and using different airlines and their apps I find Alaska to be the most convenient, helpful and professional airline. Tahir Malik.Version: 5.21.0
✓ Mrs NALINI GOELIt’s an amazing app. Easy to follow like book flights, Check- in, check the account for points, in advance v came to know if the flight is delayed or Gate is changed etc. OverhallI love thisApp.Version: 4.1.43
✓ The AppI love the airline and it’s employees. But twice I’ve checked in using the app and had less than a positive experiences. The first time some weird glitch happened and it said we couldn’t check-in. When we arrived, it appears my sister’s dog got attached to all four of our tickets, which took the people at the counter FOREVER to correct. Yesterday I checked-in for a short flight (less than 2 hours). I was unable to pick a seat unless I wanted to pay an additional $30, so I just paid for my bag and at the end it said I would get a seat assignment at the gate. I ended up in the last boarding group (E). It was okay, since I was traveling alone and had no carry-on, but had I been traveling with someone else there’s no way our seats would have been together. And I specifically like checking in early, so that I’m not in the last boarding group..Version: 5.0.11
✓ Wish I could fly with Alaska every timeApp worked seamlessly and is super intuitive. Alaska’s customer focus is exceptional. Other airlines should take note!.Version: 5.7.1
✓ Show me both ends of my trip.The app is good but I would like to see the full itinerary for a fight code. So please show me both the departure/arrival and return trip details..Version: 5.19.0
✓ Best Airline App I’ve UsedStraightforward and not slow. Only recommendation I’d make is that when I want to check in for a flight I usually have to refresh the page twice until the check-in button becomes clickable.Version: 4.2.4
✓ ReviewWorks like a charm.Version: 4.2.0
✓ Personal info not saved?Functionality of the App is decent in terms of shopping flights etc but when it comes to “ease” in booking, it leaves a little to be desired. Other competitors allow you to save most of your info especially when you are at a status level that demonstrates that you use the airline a great deal. Specifically there should be a function that saves your info far greater then just your name, airline number, email etc. having to input what country you are from, your address AND your credit card number is a pain especially when in a hurry to book. Other competing apps allow your info to be saved for quicker checkouts and the feeling here is the AA App doesn’t allow much of this to be auto populated once you enter in your user name and password..Version: 4.2.0
✓ EasyDownloaded the app and checked into my flight from Burbank to Seattle within 10 minutes on my way to the airport!.Version: 2.9
✓ Alaska Airlines is The BestI have flown many airlines in my lifetime and Alaska is always at the top of their game. Great customer service and everything from check in to deplaning always goes smoothly.Version: 5.21.0
✓ Flying with an 18 month old…I want to start off by saying, flying right now is stressful. Add on a very active 18 month old, our flights were that much more to worry about. I would like to give a huge thankful to everyone we encountered during our trip. I was flying with a 18 month old, a 6 year old and my husband, who was on standby for one flight. The moment we checked in, everyone was so helpful. From quickly getting our luggage checked to making sure my family was all on the flights together, we had the most amazing customer service. As we boarded each plane, the flight attendants cracked jokes seeing the stress in my face. The one that stood out the most to me was when I flew home alone with my youngest. As I was standing up to get off the plane, she grabbed my bags and said she’d help me off since my baby was asleep. After such a long day of travel, I’ve never been so thankful. I know in these times, people can be so frustrated and grumpy but I had the exact opposite experience with pretty much everyone I encountered and I’m so thankful..Version: 5.0.10
✓ AmazingThis app is enough to make me change from Southwest to Alaska. Easy to use, very intuitive. Huge fan..Version: 2.9
✓ Hassle freeEasy to set up and no user name or pswd required..Version: 4.1.25
✓ Barronth88It is always fast and easy to book a flight and pick your seat. I love using apps that are easy to use as you go step your step to get the job done and this app is super easy to use and if you are a 1st time user of the app. Within 24 hours of your flight Alaska Airlines will send you a notification that you can check in and if there’s empty seats still you can change your seat from the original seat choice you made at the time you booked the flight. Alaska Airlines will also give you the opportunity to check your bags if you have to check one in if you have an over size bag or have more then one that is your free carry on. You can pay for extra baggage fees when you check in online or using the Alaska Airlines app or wait and pay at the airport Incase you end up with more baggage or you ended up not needing a extra bag. After you get checked in the app will ask if you want to add the boarding pass to your Wallet if you use an iPhone..Version: 4.1.25
✓ Love this company!!! Wonderful staff that feels like familyExcellent customer service every time I fly and have questions around booking, mileage plan, etc. The last flight was great customer service I have come to expect but it going even a step further by supporting myself and my daughter during an emotional time!! Everyone that helped me was super supportive and helped come up with ideas to follow procedures at the last minute to cancel a flight for my daughter at the airport right before I needed to board. We were able to get it canceled and still get me on my flight as the last one to board even under the stress of the last minute. It all worked out great but only due to excellent customer service and support!!! I would not have been able to do it without their help or feel calm that it was going to be okay while I was following procedures before boarding to cancel..Version: 5.0.11
✓ Good app!Better airline app that I have used..Version: 5.9.1
✓ Flaws - Errors - UsabilityThis app has some serious usability flaws. Can’t checking in directly from flights purchased using the app? When purchasing app frequently fails. App also doesn’t allow you to search nonstop flights you have to filter them after you perform a search. When you look at your trips, flights are in different screens, would be much more useful on on screen. The first screen is the summary, but it doesn’t give you any summary, but they do give you a pretty photo, not very useful. Definitely could use improvements. I love Alaska Airlines. I usually will pay more to fly them, but the app is definitely a huge area of improvement. With over 20 years of usability experience and almost 20 years of mobile experience, Alaska Airlines mobile team needs to focus on users needs and ease of use..Version: 4.1.30
✓ Mr5 mins to checkin on mobile, including payment for checked bags and seat selection!.Version: 3.0.5
✓ CUSTOMER SERVICE EXCELLENCEAlaska Airlines is very accommodating and professional— keeping customers their priority— I’m frankly shocked!! I had to get a last minute COVID19 test but my results didn’t come back before flight time— it’s the first flight I’ve ever missed — but ALASKA AIRLINES— appreciated my honesty and allowed me to rebook later - to my surprise!! I had no idea ALASKA would do that— I felt canceling was the right thing to do and I ended up driving alone for 4 days —I could never feel right taking chances with other peoples lives. The exception really helped my family household budget— because I had to fly out two weeks later. Thank you I’m definitely putting ALASKA AIRLINES as first choice for all my flying needs — to include my son in Law School!.Version: 4.7.5
✓ Incredible!Our guest from Japan didn’t realize that Canada has new visa requirements. Counter agent Courtney in Fairbanks was very patient and helpful as she hurriedly applied online for her ETA Visa but it was too late for her scheduled flight. A call to reservations and Dave in Boise got permission from a supervisor to transfer her supposedly non- transferable ticket to a flight two hours later and Dave put a note into her record. We waited at the airport for over two hours for the visa approval. Once she had received it another call to reservations and Kim in Phoenix quickly got her on the flight that was closing out as we spoke and the change amounted to less than $15!!! Courtney again hustled to get her bag checked in and her onto the flight. She made it onto the next departing flight and at minimal cost thanks to knowledgeable and helpful agents who really did everything possible. Thank you Alaska Air for being understanding, flexible and generous. You have again reaffirmed to me that you deserve all the awards you receive for EXCELLENT customer service! Proud to be a Alaska Air MVP!!.Version: 4.1.42
✓ IPad viewThe app does what it’s supposed to do but on iPad it is not full size - why ?.Version: 5.20.1
✓ Top notch application, top notch airlineI’ve been fortunate in doing considerable global traveling as a result of my career. Now that I’m retired, my wife wants to travel throughout the US as well as internationally. The one airline we both enjoy more than any other is Alaska Airlines. In fact she insisted we get their credit cards because of the advantages it offer. However, when it comes to using a smart phone and all of the various applications she would rather use the phone and text message exclusively and forget about the other applications. She does not find the apps “intuitive” and becomes rapidly frustrated. I put the Alaska Airlines app on her phone anyway. To my amazement, she is very comfortable with the app and gladly uses it first anytime we start thinking about a trip. This app really is “intuitive and very easy to navigate through. For someone who hates apps, she really knows her way around this one. Frankly, if she not only uses it but enjoys using it; the majority of folks should really enjoy the ease and throughness of this application..Version: 4.1.41
✓ Updates are making things worseI am very frustrated with the app right now. I can only reserve food through the app and have called multiple times to see how to reserve food for an extra child that is travelling with us without an Alaska airlines account. They say that It can only be done through the app and as long is that child reservation is linked with mine or with another one of our travellers we can order him food. This is not the case! If you’re going to force us to order food prior to our flights you have to make it easier. These are minor children and do not have a credit card and this one you particular doesn’t have an ak mileage plan. I need to be able to order for my kids on my reservation when they are linked to me! Allow us to buy multiple meals and make this easy. I have spent over an hour talking to Alaska Airlines to some very nice associates but even they are frustrated and said this is been happening a lot. Kris Johnson.Version: 4.4.2
✓ JasLove it very easy to use.Version: 3.0
✓ Easy AsExcellent app. Fast and brilliant..Version: 4.1.37
✓ Great app and airlineGive airline. Their app works and their service levels at the call centre are very high. Staff and competent and wait times are very short. Their mileage plan has been excellent to date due to the stopover policy and airline partners..Version: 5.18.0
✓ Didn’t workJust gave messages that it’s temporarily unavailable when trying to register. I’m travelling so won’t be using it again..Version: 5.4.0
✓ Check inThe App is FANTASTIC!! So simple and quick! Thank you!.Version: 4.1.51
✓ Works GreatIt does everything I need it to do. I would recommend it to anyone who flies Alaska..Version: 4.1.33
✓ Alaska Airlines Representative went beyond great customer service!During a recent phone call to reservations, I received the best service I’ve ever had with Alaska Airlines! After a death in our family, the agent went out of their way to help with our reservation. The compassion and patience she showed was outstanding! I wish I could remember her name but I can’t. I’m seeing Alaska Airlines moving in an even more positive customer service direction that surpasses any airline I’ve ever flown with. British Airways was my number one, but Alaska Airlines has now taken that spot! Even during unexpected cancellations or delays, which don’t happen very often, they are responsive and do there best to accommodate their customers. I highly recommend this Airlines for travel..Version: 4.1.47
✓ Great Customer ServiceI am not handicapped but as I age (73) I find that long travels through big airports is difficult and painful. I suspected on this flight my trip from gate to gate would be significant. I called your customer service representative who is In Boise. She was pleasant and talked to me like she had a smile on her face; an unexpected pleasure. I wasn’t sure if it was necessary to be in a wheelchair. She patiently discussed it with me while I was trying to decide. She said I could always call at a later time if I wanted. Ten minutes later I called back and was pleased to talk to the same agent who was just as pleasant and accommodating. Thank you for keeping your employees onshore. Perhaps it is less expensive to send your call centers to an offshore contractor, but I appreciate your keeping American workers working. In this case it certainly paid off with a satisfied customer. Julie Holzer.Version: 5.21.0
✓ Alaska always a dependable carrierFor the four years I have used Alaska Air when travelling up and down the Western seaboard when I am visiting the US. I have always had wonderful flights. They will continue to be my first choice..Version: 4.1.42
✓ Excellent customer serviceI have just started flying with Alaska but so far impressed with excellent customer service and cleanliness of planes..Version: 4.7.3
✓ Not as user friendly as could beCompared to other apps it could be better and more user friendly.Version: 4.1.54
✓ Alaska... Top AirlineI love your Alaska app, I have it on a couple mobile devices. It is very useful when I am out of the country and need to check on my flights. It also updates quite well with gates and times within the United States! Easy for frequent travelers! I have been a proud Alaska Gold Elite member for about six years now. This last year was horrible for all of us, 2020. I have now successfully taken two trips, one on Alaska to Puerto Vallarta in December. I have one scheduled for Palm Springs in a few weeks. I just made reservations for next December same destination. My biggest regret was having cancel my Alaska reserv, to Cancun.... due to a 5 hr later arrival. I had to make a reservation on American Airlines to Cancun Jan 4-11, 2021 I have taken your early morning nonstop Seattle to Cancun probably 10 to 13 times since you began flying there again in November 2014. My experience on American Airlines was exhausting, and the stops made the trips terribly long, especially on the way home. I hope and pray that someone is listening... and soon this year you will announce a return to your early nonstop departure Seattle to Cancun arriving at about 4 PM. With the return flight leaving Cancun about 5 pm. With my recent experience on another airline, I can rate Alaska By Far Best Airline... Period! ******Please return your Seattle/Cancun nonstop to the 7:15 am departure,.Version: 4.5.0
✓ TripAlaska Airlines is the best. I’m Canadian and only book through them..Version: 5.0.3
✓ Easiest check-in ever!!!I’ve never experienced a simpler, easier online check-in. Well done Alaska Airlines!.Version: 5.13.0
✓ ExcellentEasy to navigate! Easy to use and super quick !.Version: 4.1.46
✓ Incredible Airline and Service!!I was only introduced to Alaska Airlines last August and I can say that with the dozen flights I’ve taken with Alaska, I’ve enjoyed every flight. The customer service is absolutely incredible and I find myself on the phone getting quality assistance and answers to my questions at any hour of the day/night. Everyone is so professional and glad to help with anything that I need. The airline is exceptionally clean and the air smells fresh when I’m on board. Although there was a cancelled flight or two, Alaska made sure to compensate for any issue and coordinate the re-bookings for me. I also love having priority with Alaska a si getting free upgrades to Premium Economy and sometimes even First Class!! Highly recommend this airline to anyone I come across, especially those looking to explore the west coast!.Version: 5.3.0
✓ Great service always!As an American from San Diego living in Canada Alaska allows me to fly home to see friends and family often. Thank you for your new direct flights from San Diego to El Paso too!.Version: 4.1.49
✓ Clear, easy, fastI was able to buy my baggage on online check-in and then add the boarding pass to passbook. Smooth app, perfect!.Version: 3.4
✓ App makes things easy!The app is well organized, reminds you to check in, allows you to change seats and provides necessary travel info..Version: 5.2.0
✓ TravelJust signed up great so far!.Version: 4.1.55
✓ BobbyKartoonI have flown Alaskan more than any other airline as of late. I find the app very useful and easy to use..Version: 5.4.0
✓ #iflyalaskaThis app is awesome! It’s such a useful traveling tool to have when you’re sitting in the cafeteria eating lunch and you get a notification that your gate has changed, so nice! And to be able to keep your information in one app, I also love the option to keep a digital Mileage Plan Card in my iPhone wallet. One recommendation I would add is airport maps. I’ve not seen anyone do that yet. Secondly, if you could add a link to Alaska Air Cargo & perhaps make it easier to sign up to be a Known Shipper that would be so helpful! Many folks cannot travel and sending cargo via Alaska Airlines is at times much cheaper than by barge or other shippers! If we could keep a digital copy of our Known Shipper Card that would be phenomenal. Thanks for such a great tool🌺🤙🏽🌴.Version: 4.2.6
✓ The BEST Customer ServiceReal people answer the phone and are exceptionally helpful. I appreciate you Alaska Air!!.Version: 5.0.10
✓ Excellent App!!!Just what you want, an app that actually works!!.Version: 4.1.35
✓ Easy to useThe app is easy to use and works well. Very straight forward.Version: 5.15
✓ Commendation to StaffI would like to extend my thanks to all staff from Edmonton to San Francisco. They were so accomodating. I watched them at desk and in the boarding gate serving flyers. They were so welcoming and accommodation. Thank you Alaska Airlines for the excellent service..Version: 5.6.6
✓ Worked an absolute treat for me!Downloaded, signed in, checked in effortlessly. Good job Alaska Air.Version: 4.0.1
✓ Vice President, LabCorpAs a million miler with Alaska I am qualified to speak highly on behalf of this service oriented company. I go out of my way to use Alaska because they go out of their way to make my travel as convenient as possible. Having lost my gold status with Alaska at one point and having accepted a position with a company that required weekly travel and very early flights I was in a bind. Living on Bainbridge Island with the earliest ferry at 4:45 am made it impossible to make a 6:00 am to San Diego with out gold status and the ability to enter security in the gold status line. I appealed in writing to the president of Alaska to reinstate my gold status early knowing I would get there in a matter of months and the response was quick and positive. That is one of many reasons I will always choose Alaska Airlines..Version: 4.1.41
✓ Alaska Airlines All the Way!Consistently high quality app that provides all the user friendly IO features (like the Domino’s App) to make selecting and analyzing flights to/from Alaska and other destinations so incredibly simple. Additionally, the quality of service I always receive from attendants, pilots, and customer service is outstanding and the best single Airlines service in the world. I’ve traveled on several so I know (Turkish, Delta, United, American, Spirit, and some other int’l ones too). The respect to the military is candid, genuine, and every person in the company seems to know that, too. Unlike some other airlines...Lastly, I absolutely love the airline meals provided. Quality, Healthy, and packed with Protein because it’s gotta FIT ‘YER MACROS BRO. All in all, I will continue my quest to become a million miles flyer!.Version: 4.1.38
✓ Super Handy!Can get everything I need on this app!.Version: 4.1.20
✓ My mistakeI woke up extremely early to catch a flight to attend my grandmothers funeral, only to find I had mistakenly booked it for a month late. I was panicked and heavy hearted. Through my tears, I called Alaska to see if anything was available. The customer service rep was quiet as I heard the computer keyboard clicking. My heart breaking that I would miss my only opportunity to pay my last respects to my grandmother. A few very long minutes later, the Alaska rep spoke the sweetest words I’ve ever heard, “I have you rebooked on a flight leaving today...you try to make the best of this trip. I am happy to help.” Alaska comes though for my family and I AGAIN! My loyalty was decided in one genuinely kind and considerate action by a friendly and caring Alaska rep that probably has no idea how much this means to me! Thank you so much Boise rep!!.Version: 4.1.39
✓ Don't buy here, maybe just check in insteadI use Alaska Airlines for booking flights, so this is the aspect I'm focusing on here. I have previously used Expedia only for purchasing flight tickets, and I love using Alaska Airlines on Expedia because the gates they tell you to go to are consistent (at least for me, so far). They also provide the cheapest tickets, but not on this app. I can get a $39 1 adult ticket in the same state, a month in advance, on the Expedia app for Alaska Airlines, but when looking for flight reservations on this app for the same destination and date I don't see any numbers under $50. Just saying, buying here is probably not your cheapest option on this app; you can find some cheaper options instead on the Expedia app. However, Expedia is inconsistent with its information (gave me my flight reservation information and made me assume I had successfully purchased a flight reservation when it was actually cancelled), so I'm moving to this app, hoping to check in here so I get the right information here. Overall, I like the easy navigation and options that this app provides. I wish they gave the same prices as Expedia does though, as I would like to delete the Expedia app altogether and move to this one if this app works out for me..Version: 4.4.2
✓ AppGreat App, shame it won't use e-ticket numbers when booked via AA..Version: 3.5.2
✓ Cool And EasyThe coolest online airline checkin app I have ever used.Version: 5.1.0
✓ First time userVery straight forward and easy to use. Check in is a breeze!.Version: 5.0.8
✓ Love the appThis app has made my travel so much easier. I love being able to access my account on the go..Version: 4.1.55
✓ Great customer service!When we went to drop our luggage at the drop off counter, the gentleman attendant was super friendly and such a good attitude! I explained to him that at the time of booking my flight, I had requested wheel chair assistance due to just having major surgery. I told him that I thought I could actually walk to the gate, but requested to board early (I picked our seats out when I booked), do I wouldn’t have to stand in long line. He said yes and checked his computer and moved us up a few rows, to reduce the amount of walking, as he said the jetway (tunnel) was lengthy so I would be doing plenty of walking to get there. That was so very considerate! In addition, when going through clearance I explained to the nice TSA attendant (female) that I had had surgery, and that I had drains which might be a problem when they scanned me. Which it did. However, she was very professional in doing the pat down, and explained exactly what she was going to be doing. While it took a lot of time, she did a great job. I appreciate her attitude and how she conducted herself while doing her job! Thank you for having such great people at your San Diego airport facility. I look forward to flying with you again! Laura Buffington Kelso, WA.Version: 4.3.4
✓ Too buggy for 2023It works well for single travelers but business travel bookings for more than 1 makes it buggy yo add them and book..Version: 5.16.0
✓ SFOTiny glitch but then no problem..Version: 5.4.0
✓ Top Notch AirlineI have flown a lot in my life and the service I receive from Alaska Airlines is fantastic in every way. From reservation personal so polite and helpful in every way to the airline attendants so accommodating. Thank you ..Version: 4.1.57
✓ TicketsAll do very easy and no problems.Version: 4.7.2
✓ Over 20 years of great flyingI’ve been a member since 1998 with Alaska Air. I am constantly pleased with exceptional service! The mileage program has been a wonderful experience also and the partner companies have afforded me the opportunity to see the world. Thank you Alaska Air! You have a customer for life..Version: 4.1.49
✓ EasyNever used them, sat in a hotel room, checked in in 2 minutes but was still offered every extra I might have wanted. Other airlines need to learn from this simplicity. I have a gate number on the app too! Looking forward to my flight..Version: 4.1.48
✓ Easy to use and quickOne of the best airline apps out there..Version: 5.4.0
✓ TOP NOTCH AIRLINEI have been a frequent flyer and member of their mileage plan for 32 years. My first and foremost number one consideration is to always fly ALASKA AIRLINES or one of ALASKA’S partner airlines. When this is not possible, I am always a bit sad to fly with another airline and leave my good air travel friends. I have always appreciated the friendly spirit of all ranks/positions of their employees. I believe ALASKA AIRLINES has safety as a number one priority. I have witnessed in past 30 plus years that ALASKA has been in the forefront of instituting new technologies and innovations for both passenger safety and convenience for their customer base. One last note to consider, their MILEAGE PLAN is the best and easiest in the industry to plan, use and acquire free travel on ALASKA or their PARTNER AIRLINES. If you have not flown with ALASKA AIRLINES please give it a try as I will bet you will not be disappointed!.Version: 4.1.41
✓ Great App Not Great For BookingThis is my 2nd favorite airline app. Booking a flight is easy and I can get to information which is nice. United,Singapore, Southwest, JetBlue and others are about the same but I find the interface better. I will say though the best in the market is Delta. I am sure tons of people have tons to say about Delta but it’s true. The one thing these apps can add is calendar views and better ability to look up awards with partner airlines. I also don’t like the coloration but I am being nit picky. Also if you track airline fare codes etc. Alaska isn’t quite and up front about it as other airlines. If you credit Alaska mileage it’s no big deal but if you credit other airlines it can be a bit annoying. Again minor things but it keeps it from 5 stars as to me on the Delta app I can easily get that information. Some other things like checkout can use help and saving to a wallet can be easier but these are very minor and things most people probably don’t care about..Version: 4.1.31
✓ Alaska Airlines Always DeliversFirst and foremost, as an Alaskan with 5 people in our family, we have always appreciated the BOA AK Air credit cards for the companion fare tickets. They have saved us $1000’s per year for many years. In addition, the Club 49 program makes us feel we are valued and celebrated by this excellent company. All that said, the thing we appreciate most is the professionalism, caring, and friendly nature of every employee that we have come across over the years. In 20 + years and many, many flights all over Alaska, contiguous US, and Canada; a negative word has never been heard by any of the employees about their employer, at any point. The employee always genuinely present themselves as fortunate to work for AK Air and even out of Alaska, they continue to carry the genuine friendliness that is present in so many residents of our great State. We consider ourselves very lucky to have such great access, routes, and services to such an excellent service provider and only when no other option exists, will we travel on any other airlines; it’s simply and lessor experience on so many levels. As you continue to grow and share your offerings with more and more people, please continue to protect your company values and culture, as they are what makes your company far and away one of the very best! Sincerely, A very appreciative Alaskan family.Version: 4.1.43
😕 Alaska Airlines Negative Reviews
