- 93.7LEGITIMACY SCORE
- 95.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Rebtel: International Calling App Complaints & User Negative Comments 2024
Rebtel: International Calling app received 124 complaints, negative comments and reviews by users. Have you ever had a bad experience using Rebtel: International Calling? Can you share your negative thoughts about rebtel: international calling?
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Rebtel: International Calling for Negative User Reviews
✓ Waste of moneyCan't make calls for the past two days, tried to contact customer care, they don't have any contact no either. Was relying on this for international calls. Can't trust..Version: 4.4.1
✓ WARNING—DO NOT DOWNLOAD!Garbage, scammers, thieves! They have been stealing money from my credit card and refuse to return it despite having proof that I a cancelled subscription months earlier. The customer service rep 100% ignores any and all comments / replies and questions I send. All replies are from a mindless bot! I should have read through all reviews before downloading. Now, I have to go through the Swedish courts to get my money back. Be forewarned… DO NOT DOWNLOAD THIS GARBAGE… DO NOT USE YOUR BANK OR CREDIT CARD INFO. ONCE THEY GET IT, they won’t stop taking your money regardless of the fact that you’ve cancelled. I wrote a review over a week ago Jan 13, 2023 stating those facts, still till today Jan 23, 2023 it still has not posted, yet, I see reviews from people all last week and on Saturday Jan 21, 2023..Version: 6.7.1
✓ Took money and restricted callingPaid money to make a call the first time using this App. Used the App to make an international call and straight away my call was cut and restricted. Got an email to say my account is restricted and to email support . Email to support came back as undelivered and cannot access the App to report this issue and make a complaint. Basically offered a service took my money and cannot access help or someone to deal with it..Version: 6.3
✓ Worst experienceDownloaded the app made the payment and after 2 days received an email “ we restricted your account 😳” no more info just contact customer service!! no customer service to call everything through emails and after 5 emails sent no reply .. had to make emergency calls as someone past away and couldn’t do that despite paying for my package and having over 200 minutes.. DO NOT download this or do a subscription unless you know if something happens you have a dedicated customer service number to call YOU HAVE BEEN WARNED !!!.Version: 6.2.2
✓ Connection problemConnection problem Call automatically cut after 10 to 20 sec or sometime when call connect and then disconnect.Version: 5.0.2
✓ Misleading price planGood service- but the monthly subscription doesn’t allow you to call all numbers- and there is no list (I checked with their help team) which tells you what numbers carry an additional cost. Got Rebtel to call the UK when I’m working overseas, but phone numbers from banks to taxman all carry an additional cost!.Version: 5.23
✓ Bad serviceThis app is really bad and really bad service, they just took my money, when I made a call from this app just for few seconds and it just keep recording the call for few seconds and it keep repeating that’s mean you only can talk for few seconds, I’m really disappointed.Version: 5.14.1
✓ Big SCAMFor the first few months, all was good. I was paying a $5 per month subscription to call one country. Suddenly, they began charging my credit card the monthly fee every day! I was only daily, initiating disputes on the charges with my bank. I contacted Rebtel customer support, and probably did 7-8 times in total. They don’t pay any attention to what is written, and reply nonsense on random topics unrelated to the issue, all the while, continuing to change my card every day. There constant inability to address the specific issue, and instead respond to some other random topic, was a big red flag that this was a scam-company and not a legitimate accounting error. After about 15 days, I removed my credit card from my profile. I then received an email from them indicating they were cancelling my subscription due to non-payment. The monthly payment was made some two weeks earlier, and collected (I checked with my bank). I never disputed the original payment, only all subsequent ones. So, Rebtel were lying. After removing my credit card from my profile though, they were STILL accessing it and trying to charge me, EVERYDAY! I had to have my back block them, yes block Rebtel, to stop them from making further attempts to access my credit card. I don’t believe all their 4-5 star ratings. I think they’re robo-scores..Version: 6.3.1
✓ I get charged for incompletecallsI get charged for calls that were not connected or picked up. Also, I get overcharged for completed calls. It has happened several times that I spoke fir 2 to 3 minutes and later I see record showing that I was charged for 20 minutes or more. Also, I’m not aware of a Customer Care number where I can call to complain. This is indicative of a bad service and terrible customer care relationship..Version: 5.20
✓ Calls disconnected after a random amount of timeDecent rates but not the best in the market, especially for mobile numbers. Good sound quality but most of the calls get disconnected after a random amount time, can be 30 minutes, 5 minutes, 60 minutes, etc. (It isn’t a connection issue because it doesn’t happen when using Skype or Tesco International Calling apps).Version: 5.7.3
✓ FaultyI am very displeased with this app. I have been using it for years now and everything was fine up until recently. The app has taken it upon itself to cut my conversations short after 15 minutes of talking. I emailed customer service and nothing has come out of it. As a result I will be looking for alternative apps that do the same. Shame since it’s otherwise a great app..Version: 6.4
✓ They have stolen a $10 credits from mePurchased $10 credit from their website but couldn’t dial a number through their app as was prevented by a modal dialog that I need to give them access to my contacts! That dialog box didn’t have any option(s) other than allow them access. I e-mailed them and the next day I contacted my credit card company disputing the $10 charge. My bank stoped the charge and credited my account. The Rebtel finally responded to my email and was allowed access through a dialog box asking if I want to allow access but this time I was not prevented from clicking on the dial manual option. I made 1 call then I called my bank to withdraw my dispute and the merchant was paid the $10. The next day I wanted to use the card but was told my account was frozen. I emailed the merchant again and they responded. They requested I write to them first and explain why I disputed the charge! Then they will decide if I should be allowed access. I called my bank to open my previous dispute, and was told they can’t re-open a withdrawn dispute. That company must have known that and froze my account on purposes. As far as I’m concerned. They are crooked and thrives..Version: 6.2.2
✓ This app should have zero rating, total waste of time.I suggest not waste time on this apps as it is total waste of time and just put you harrsal. Lack of support, slow response and useless support. Too many restrictions on phone number without any reasons and sudden restriction due to unreasonable security reason. Please find another apps as there are many other much more user friendly apps than this crap..Version: 6.18.1
✓ Doesn’t work anymore, just takes moneyI moved around countries last year and used this app to contact overseas companies ect after I had moved as I don’t have a land line anymore. It worked well. Having to do similar things again, calling overseas, and this time it’s rubbish. I have had over £7 pounds of my money used up in calls in the last few weeks but have never been connected or even had dialling tone! No matter how long I wait for..Version: 6.4
✓ Few minutesI am regular user of Rebtel but im getting lower minutes with same amount of recharge, i used to get around 54 minutes for $5 but now 34 minutes only ☹️.Version: 5.1
✓ It’s useless and impossible to cancelThis “app” doesn’t want to work unless you give up all your contacts, enable location and agree to be constantly spammed, so I tried deleting my account and it doesn’t let me do that either..Version: 6.15.0
✓ Technical support not available on PhoneThe support is only through Email and there is no phone number to contact. I heard a message that the plan has expired and I need to subscribe way before the plan expired. I thought the plan expired and paid for a month subscription for Global Unlimited. Few days later I get billed again because of auto-renewal payment. I requested for a refund since it is not my fault and is because of a technical glitch on rebtel’s end. They respond saying we are working on it and there is no ETA for resolution. Sadly no telephone number to call as well. Overall disappointed with the service..Version: 5.14.1
✓ Used it for years, but they overcharged x2They charged me x2 the advertised rates, and offered lame explanations after a dozen emails. That’s how the treat customers who were with them for years and years, so no longer a customer. Also, accounts in their billing system don’t add up, but that’s a different matter with its own lame excuses. Completely lost my trust after many years in which I unfortunately recommended them to many people. Update: don’t be fooled by their comment that I would contact support. I’ve spent plenty of time with their useless support. You can find better, easier, more transparent solutions than this company..Version: 6.1.2
✓ Wants access to your contacts even to test itDon’t like this approach - forces you to allow their app to access your contacts from the get go. A stupid “international dialling will be difficult without access to your contact” is of course rubbish, so I deleted app without getting to test it.Version: 5.15.1
✓ Wastage of moneyAfter using another calling app for 5 years recently I downloaded Rebtel after seeing the good ratings. There are frequent call drop issue sometime sound is not clear and the worst thing is it used my mobile balance to make international call while I still have 139 minutes of balance remaining in my app. I lost around $20 of my mobile balance. I’ll never use this app again. Better to use my previous calling app😭..Version: 5.2
✓ Worst technical teamWorst information delivery method. There information has to read multiple times to make sure before performing some action..Version: 6.5.2
✓ Does not work anymore and keeps charging meI’ve been using this app for more than a year to make phone calls to the Middle East where my family is but now all of a sudden the phone call dosn't get through.. it keeps ringing and someone “fake” like an answering machine answers and keeps saying “hello” and you can tell it’s fake because what ever time I call it’s the same voice and keeps saying the same repeated words!!! And doesn’t actually responds to what I’m saying!👎🏻 AND THE WORST PART IS THEY CHARGE ME FOR IT!!! I’ve lost over 10 dollars on those fake answering machines when I actually needed to make emergency phone calls with family until I stopped using this app now!!.Version: 6.2.2
✓ Rip-offWhat a joke. $5 credit costs at least $10. It’s like they’re intentionally trying to obfuscate the true cost of the service. I know the response is going to be “we incur extra costs because of the App Store, blah, blah, blah” but seriously, get with it. This is the cost of doing business. If you can’t stand the heat, get out of the kitchen..Version: 5.8.1
✓ OverchargingWhen are you going to transfer money? I've asked you to cancel, I haven't used your service in a year, and you overcharge is horrible! Mine registered an account during the year but never used it! I have asked you to cancel many times! You are still charging me today! You have overcharged these two accounts for a total of nearly HKD600 in the past year, I hope you can follow up thoroughly! If you still overcharge! I will take legal action.Version: 6.2.2
✓ Auto offFrom yesterday i tried to open it and call it but it turn off autometically what type of update you guys done fix it as soon as possible because its loss of my money and friends😡😡😡.Version: 5.4
✓ Rebtel App bug wastes my moneyThe Rebtel app has an ongoing bug. Where when I use my purchased credits to make a phone call, the party on the receiving end of the call cannot hear me. This bug is triggered when the speakerphone function within the Rebtel app is toggled on and off. I called a commercial business and was on hold for 30 minutes,When the call was finally answered, they couldn’t hear me. That’s 33 minutes of my purchased credit from you wasted! Your support menu doesn’t have a version for this particular issue and I need a refund..Version: 6.18.1
✓ Don’t waste your moneyI paid for the service and it hasn’t worked at all possible scam looking for your first payment because it won’t work.Version: 5.17
✓ ScamThis app will charge you to say they can't connect you. I tried calling France nothing works..Version: 6.15.1
✓ Doesn’t work and want a refundI downloaded the £1 trial and my dad had an accident in Jamaica and I needed to call the hospital. The trial didn’t work and told me I needed credit so I put £7 on. I still couldn’t get through and I was told I had no credit every time I called a Jamaican number. I’ve asked for a refund as I downloaded planet talk and that worked perfectly, customer services haven’t gotten back to me. Don’t waste your money go with planet talk they have been amazing!.Version: 5.17.5
✓ They scammed meNever use the app. There was a glitch in their system and I payed for it. I had to pay a couple hundred to my provider for international calls due to their glitch. I made all the calls through Rebtel but for some reason I was charged. They didn’t even own their mistake. Never trust them.Version: 6.11.1
✓ Horrible and reap offWhat a horrible service, just to change my card payment my account got blocked, reached out to customer service they kept asking me for sensitive information just to unblocked my account, secondly they are such a reap off with their rates increased prices but started reducing the minutes, also buying credit for your family members samething so expensive that I had to find somewhere else, just horrible company that reaps guy off stylishly..Version: 6.11.1
✓ UselessUseless app .. always showing payment decline. Also waiting for hours to send reset password text..Version: 6.11.1
✓ Too costly in totalWhen you use this app, it makes you think you are getting value for money. Wrong! You are charged thrice overall! First, you pay Rebtel for the calls you make. OK but where it begins to get creepy is next, you pay Rebtel for all the minutes during which your phone is still ringing to the receiver’s number but they haven’t yet picked up. This is Rebtel’s underhand dealing to eke the most money out of you! First time I’m learning that it is possible you get charged before you even start talking to the other end! And if you are unlucky enough that your receiver does not pick up at all, all of the time your call beeped them and you waited for them to see if they would pick up, Rebtel will still charge you for! It is ridiculous! Then, all of this on the back of the fact that Rebtel is not connecting your calls independent of your telephone service provider means that your service provider issues an additional charge for calling local. Which all adds up to you paying thrice! It’s just a RIP-off! but Rebtel thrives on unsuspecting people who think that Rebtel is providing an amazing service. The only thing that is amazing is how they get away with murder and then blame your service provider if you complain..Version: 5.7.4
✓ Not a reliable service provider.I have been using this app from a while but hasn’t been getting a reliable service. I have tried to email them but no real emails except autogenerated ones..Version: 6.1.2
✓ Free callThe call is echoing, receiver can’t hear me clearly..Version: 6.18.0
✓ SCAMMED MESo I noticed whenever I called my friend it would continuously loop the same thing he said previously. I thought it was just my phone so he called me and he said it did the same thing back! Most definitely a scam to get people’s money and minutes..Version: 5.7.2
✓ ScamPay for subscription and don’t let you call without credits, add credits then still it’ll not connect your call. Get this app only if you have free money coz this app will charge you and not give its services.Version: 6.8.0
✓ Disappointed!Not one of my calls ever got connected!.Version: 6.19.0
✓ No customer serviceI’ve been using Rebtel for years and it was all good. Since last week my account is not working. There are remaining balances in my account but it asked me to enter PIN every time I dialed, and each time I entered my PIN, it tells me “ not valid”. I had to update to different PINs and try multiple times(I know I entered correct PIN). Nothing change. Seems the balance in my account can’t be refund and is useless. I reached out to customer service, and just received systematic response, telling me to download app and use a phone that can receive PIN. I already did that. There must be something wrong on your end. But apparently nobody cares..Version: 6.3.1
✓ Call issueI can’t call on some of my contact number, when i try to call them i am listening message sorry we cannot connect your call..Version: 5.12.1
✓ Poor quality and no customer serviceI usually don’t write reviews but now I am seriously frustrated and annoyed with this app. Sometime when I need the most to make several calls to India. It start giving me problems that’s u can’t make call although I have unlimited plan. I try login into my account through website to make payment thinking that might be an issue. They take forever to send text to reset your pin. I informed many time over the email for same sought of issues but solved for a while and then back to square one. No customer service number to call. Had network issues voice didn’t get through to other side. Most of the time I have to hang up call from Rebtel and then use internet calling. I am seriously frustrated with this now..Version: 4.4.1
✓ Connect through 03 numbersI used Rebtel for more than 2 years, now i notice that my mobile bill increased significantly. The reason was that they connect your call through 03 number which mobile providers charge you per min. Previously they used to connect your call through local land line numbers which is included in most of mobile plans. I stopped using it and changed to other apps..Version: 5.0.1
✓ UK calls from Canada stopped working today- junk appAs of 5/jul/23 app stopped working calls to uk from Canada. Worked before. Another junk app. We sent men to the moon with slide rules but we can’t make a calling app work. 🤡 Fire the devs & get another team..Version: 6.18.0
✓ Worst app everI will never use this application again. When we make calls using this app, it redirects to the phone's calling app and then connects to a local number, which then connects to an international number. In my situation, the Rebtel app redirected to my phone app and made the call from my own number to the international number. Consequently, I was charged for the international call by my mobile company, even though I had a plan with Rebtel. I reached out to Rebtel customer service, but they claimed that I had directly used my phone app to call the international number. It doesn't make sense to me to call directly when I have a plan with Rebtel. The app is very confusing, and I do not recommend wasting your money on it..Version: 6.13.0
✓ Poor Service and FraudRebtel company deactivated my Global unlimited international calling plan. And when i contacted them they said to subscirbe it agin and when i tried to subscribe there was no more any global unlimted international calling plan. I had to buy global 1000 minutes international calling plan only.Version: 5.6.3
✓ Only worked for first twoOnly managed use 3 min of 100 min credits and now it doesn’t connect the phone call..Version: 5.22
✓ Private caller option not workingHey i m auckland using your app from a long time but fail to understand why suddenly my number is being displayed to the receiveralthough my caller id option is activated.. Developer plz fix dis up.Version: 5.22
✓ Doesn’t work with EE network in UKRegistered number after downloading app and all seemed fine until got email saying am restricted to use the app. Nowhere in the help section or website suggests it won’t work with EE network or even have a list of networks that aren’t supported. Apparently this is the case after customer support confirmed it in its reply back to me why they restricted use. Waste of my time installing. EE is the most used mobile network provider in UK, surely at least warn potential users which networks won’t work prior registering all your personal details in the app..Version: 6.7.1
✓ Bad Customer ServiceHaving problem in Rebtel starting from couple of weeks. Sill not getting any solution from Customer care service. 👎.Version: 6.4.2
✓ No Customer support and I lost my moneyI purchased Rebtel for three months advance payment and I just changed my Sim card and my number got changed and all of a sudden Rebtel stop working because it never show me I need to update before using a new Sim it’s kind of strange how can I get a message out for a new Sim without putting into phone so basically it’s kind of nonsense and they said my account got restricted and nobody trying to help me why it happened and what’s happening and I am unable to use my old number to login because my old number no more working on the new number I need to create a new account so old account will be dead this is something so strange and I lost money I am so disappointed with the customer support and with this app guys pleasePlease read the terms and condition completely taking a whole day to understand do not to lose the money and am very disappointed!!!.Version: 5.16
✓ CallWhen I try to call to international it’s not showing the other side going bell or busy it’s just show ringing.Version: 5.12.1
✓ Not reccomendedI am using this aap from quite a while. But from some days very bad signal. No sound, calls not connecting, just waste of time and money. I am uninstalling this. I have subscription Skype now and enjoying using it..Version: 5.5.1
✓ UselessI downloaded the app to replace local provider. It turns out the free call is not free. Without a real connection, I was charged by my local provider🤣🤣🤣.Version: 6.2
✓ Very poor service I have ever seenI usually don't write reviews but now I am seriously frustrated and annoyed with this app. Sometime when I need the most to make several calls to India. It start giving me problems that's u can't make call although I have unlimited plan. I try login into my account through website to make payment thinking that might be an issue. They take forever to send text to reset your pin. I informed many time over the email for same sought of issues but solved for a while and then back to square one. No customer service number to call. Had network issues voice didn't get through to other side. Most of the time I have to hang up call from Rebtel and then use internet calling. I am seriously frustrated with this now. This is happening 3rd time with me, even the developers are not that much educated and understand the issue. I need my money back, Rebtel is just making full to his customers..Version: 5.2
✓ Running through hoops to purchase creditsI downloaded the app last week and went to purchase a pay as you call plan for $5.00. To my dismay it was rejected, so I tried another card and it too was rejected. I wrote to their customer service and was told that my account had been flagged by their Security Department for review and that they would try to rush things. A day later I got a message asking for my bank statement that supported the cards and my ID (DL or passport). After sending the items requested I wait another day and now they tell me that my email address is a problem and I should use another email address that has my full name in the address!!! Unbelievable!!! I have bought cars easier than buying a five dollar phone credit on this app!!!!!.Version: 5.16
✓ App crashingCall not connecting in iphone 7 app crashes every time.Version: 5.6
✓ SaysYou said it is free calling, the. Bot said I have no credit left when I tried to call, I’m not going to use this again.Version: 5.16
✓ Sooooo expensiveI’m Iranian and last few days people came to street to pull down Islamic government. I’m living in uk and try to get news from my family and in Facebook I saw some advertised about this app, I installed it for more then 8£, which is so expensive, and only 20 minutes talking time I get. Wow ... And I back to review and rating to see what’s going on, and I saw every one have complained but some stupid bast... putting more fake reviews till we not reach to see... Rolling down and see real review.Version: 5.14.1
✓ ..Most of the time call failed.Version: 6.5
✓ Actual service not working like trial serviceI really donot understand the how is this app tweaked on the backend. The trial version seemed to be perfect without any network interruptions or call drops. Once I have made payment for the same plan and started making calls, there were multiple call drops, and voice is not clear with frequent breakouts. I can seriously say the same day same network and same devices called using trial and actual plans are not same. The trial version is using some different network and minutes to place pretty good clear voice calls and where as the network selection for paid services are using cheap voip networks that frequently drop calls..Version: 5.10.1
✓ Double ChargesI am seriously very disappointed from Rebtel . I have been suggested by someone to try this service as this provides better Voice quality . It is cheaper to call internationally but it uses your national minutes to connect that call. I was totally unaware of that thing and I talked 90 minutes to my Family in India (In 2 nights)and i have been charges $90 as my mobile bill as it is postpaid rental account . They use your local carrier minutes if you have to connect the call plus the credit to connect you to indian number - this is disgusting and terrible. 👎🏻.Version: 5.1
✓ Wifi calling not working. Local numbers not working eitherPlease fix the app. Looks like wifi calling and any calling via app is not working. I have the 180 day plan. Contacting support via app, I get no response. This is the last resort. Never had this issue over last 6-7 years..Version: 6.10.0
✓ Id callerCaller id functions is not working I request so many time but they can’t deliver solution always said we changed settings but the problem is same really disappointing.Version: 5.17.5
✓ Decent appCalls made via phone lines are fine but wifi and 4g calls don’t have sound..Version: 6.7.1
✓ Payment cautionI was good but I found out when you pay for one payment by default it will automatically charge you every month with out your consent. So make sure you unchecked small invisible box or else it will wipe you account..Version: 5.22
✓ I need what I pay for but the app is decentI haven’t used an international calling service that has perfect sound and connection quality just yet. This app only has one problem honestly and that’s what they put down as your talk time vs. the time that’s actually on your call logs. It’s disappointing when I’m paying money to talk to my loved ones overseas. This has happened more than once. I called a country twice and it went to voicemail both calls lasted one minute or less and this app tells me I spoke for 6 mins 😑 this happened about 3 times. I decided to give an honest review because this money loss is adding up. Please fix this because this app has so much potential to be the best! Payment process is pretty easy. The rate is fair but not giving me what I pay for isn’t fair at all..Version: 5.15.1
✓ DisappointedThe app not opening since yesterday I deleted and downloaded again but on change I tried to get with the customer service on chatting but no success I need to make urgent call it disappointing You should have a number to call Thank you.Version: 6.4.1
✓ Do not use this app!I paid €20 as credit to make an urgent international call. The calls don’t work when you pay for all countries!.Version: 6.2.2
✓ Waste of moneyI’m using this app from last couple of years and finally had enough. No customer support via phone, need to type lengthy emails and so on. Only reason i was using because you don’t need internet, can use local minutes. Apart from that nothing special. There are better apps available nowadays. Global calling $15 not 10. Many more issues..Version: 5.14
✓ Call playing back problemWhen i call overseas after 1 minute it starts playing back our first conversations then I have to disconnect and ring again which is a very frustrating experience. Not happy.Version: 5.16
✓ Only use if you want to share your contactsI’m very disappointed. I signed up because I need to call a government office in the UK. The free call they give you is three minutes long… Not long enough to talk to any government office anywhere. So, I paid. Not only that, you can’t use Apple Pay, you must use your credit card number. I decided to sign up anyway. But it turns out that the only way to make phone calls is if you share your contacts with them. I have friends relatives who absolutely do not want their info shared, so I can’t use this app. Fortunately, once you give them your credit card information you have five days to cancel. I’m very disappointed..Version: 6.2.2
✓ Decieving with the amount of minutes they tell you and absolutely rubbish service.Absolutely appalling service. Firstly I was initially told that I will get 80 minutes to Afghanistan, once I topped up I only recieved 24 minutes. When I made my first call, I was struggling to hear the person I was speaking with and they couldn’t hear my voice. Furthermore When I was speaking with them for a minute, that one minute conversation will be played again and again as an actual call. This happened over 3 times when I hanged up and called back to see if the problem will resolve but nothing changed. Will not recommend this to anyone..Version: 5.13.1
✓ FraudI’ve had this app for about 3+years. I will uninstall right after this review. After all these years this app still doesn’t have a customer service phone number. Still sending the same automated email responses. I’m tired of it. If I’m on a call and I have a few seconds left, why is the automatic voice wasting the rest of my paid time to tell me I’ve a min left? I use to top off over the phone with $5. Now the only option to top off starts at $10, $20. You have to go to the app or on the website to top off. And on top of that it seems like they deducts the time it takes for the calls to connect. That’s fraud..Version: 5.2
✓ No caller ID settingsLooks like a decent app that I’d probably use if only you could set the caller ID to be displayed as a number that you already own. It only has an anonymous option which isn’t good enough at my opinion as some people don’t answer calls from unknown numbers. Had high hopes for start using the app but unfortunately won’t be able to at this time. Shame..Version: 5.16
✓ NOT free. Your carrier will charge international feesI used Rebtel to make a call to Canada when I was in Asia. They advertised a free call if within ~3 minutes. After using the app, I was charged $16 in roaming fees by my carrier. Rebtel uses your phone lines and not just wifi or data to make calls. This is NOT apparent on their app and honestly feels like false advertising. I contacted support, who essentially said “too bad”. Terrible app and I will not be using it again..Version: 6.20.2
✓ ClearPhoned my Dad in the UK great quality sound was good and no echo. When I hung up the phone the amount used was displayed no hidden charges Love . Phoned a new friend of mine in the uk a emotional conversation about my brother who died ..Version: 5.10.1
✓ Paid twice but still no credit available to useI have paid £5 and tried to call but then got the prompt no money left. I paid again but still says no money although I can see £10 credit but no minutes available. Trying to contact through website chat but no option to chat and no number to call. Was a good app but seems scam now. What happened to you Rebtel???.Version: 5.19
✓ Recipient cannot hear me for first 30 secondsCalled and they hear me say hi but then for the next 30 seconds the recipient could not hear me but after that they can but most would’ve just hanged up by then.Version: 5.18
✓ Took my credit card info and restricted my accountI downloaded this app based on the “positive” reviews but realized that I'm actually one of many facing a similar issue. They seem to have poor customer service, and who knows when they will reply? I needed to make a call internationally, and they said that I get a one-week free trial and that I could cancel the subscription anytime before getting charged. When I dialled an international number, the call never went through, and my account got restricted. I never got to try the one-week trial and am afraid I’ll be charged after my trial ends. There’s no way for me to cancel my subscription, and I’m considering taking legal action if I get any charges on my credit card after my trial ends on January 28, 2023. I feel frustrated and deceived when I genuinely believed this was a reputable company..Version: 6.7.1
✓ ThievesI recharged and after recharging while trying to make a call they stopped me from using it and told me that I was suspended when I tried to email them there was no response this app is a fraud.Version: 5.15.2
✓ FRAUDRebtel is a complete and total scam, I signed up for the Free 30 day trial, and even included my credit card information. Rebtel said I had 30 days free trial to call the UK unlimited. After 5 days the app doesn’t allow me to call UK and is asking me to make a purchase for credits. So after 5 days of their 30 day trial they want to charge you, not only that, the calls hung up every time someone answered on the other end. This is a total waste of time and effort, never again. Total rip off, then. They will not post the review and make up lies. They will ask you to take a screen shot of their offer, not knowing I used a laptop to unfortunately sign up for their service. Rebtel is pathetic, dont waste your time or money..Version: 5.16
✓ VERY BAD APP!!!I already subscribed £10 for a month and when i tried to call ut’s says i have no credit, i kept calling and also searching online why i need to pay another credit. They don’t give that much clarification why i need to pay credit. My friend recommend this app to me but i regret it that install this app. Anyway i paid another £5 of credit. I thought that’s it i have my unlimited call for 1 month. But NOO!!! Not even half an hour talking to my family in other country it ended up my call and saying i need top up again cause i have no credit! Nothing worse than this. I remove my card details i dont want to continue. My £15 didn’t last that long. Im sorry but i wasn’t happy..Version: 5.16
✓ Garbage app. Doesn’t work if you don’t give it access to your contacts.There is no reason at all for the app to not work if you don’t give access to all your contacts? Why can’t I just input my number. Garbage app..Version: 6.13.0
✓ Lousy connectionEvery few minutes the line cut off, I have to call every few minutes when it cut off, before the minute used up I have to top up again it just using too many top up.Version: 6.2
✓ Listen our private callsCalls are diverted through a system and i have listened strange sounds while my call When i said is some one listening us call ended I observed it many times.Version: 6.8.1
✓ Beware of “Credit”I got this app and subscribed to a plan to call my family in India with a $24/3months plan. What they don’t tell you when you subscribe is that you also need something called credit to make calls, aside from the $24. It is ridiculous that one has to pay a subscription fee and pay money on top of that to just make a call. I got this app and made one call six months ago and tried to make another call today, and just learned of credit..Version: 5.16
✓ Inconvenient for voice commandsCalls cannot be placed directly through the phone line interface. It is always necessary to call from within the app itself. This is too inconvenient for those of us who need to place calls using voice commands while working, driving, or attending to other tasks. While it is possible to use a preset shortcut to place a call with a voice command, this is not possible when not connected to wifi. When not on wifi, the Rebtel call is placed through a local phone number. Too finicky and unpractical. I’d rather pay the extra money to T-Mobile..Version: 6.3.1
✓ Not connecting the callI tried to call and not connecting properly….Version: 6.18.1
✓ A Once Great App - Now Not WorkingI have used this app for over 2 years to send mobile top-ups to family in Cuba and also to call them. However, over the past couple of months this has not been working at all. This is what has been happening: - I will attempt multiple times and it will end up charging me (without the credit getting sent to the recipient OR if I am trying to top up my own balance it will simply not happen. - I can contact support where they will then give me a refund and apologise, but do nothing to actually fix the problem. More than anything I am disappointed that after so many years this app has finally fallen apart. I’m not sure if it has to do with you losing or hiring a new engineering team, but it is definitely a shame. Regards, Jose.Version: 6.3.1
✓ Rates are highFix the ‘cancel my account’ option..Version: 6.7.1
✓ App not workingIts been three weeks try to open the but its not working.Version: 6.15.1
✓ Don’t waste your time and moneyThey don’t tell you that you can’t call to a mobile number overseas and it’s like when then why do I need a calling card that doesn’t call any number overseas! Fraudulent stay away!.Version: 5.15.2
✓ Too complicatedTheir system of credit / plan / etc is just too complicated for what is needed. Don’t think too much and go with Skype which is simpler, and the same price..Version: 6.20.2
✓ Broken appI registered, tried to load credit and got logged out. Then got advised by support that the account has been restricted because of a breach of terms. No way to unblock/clear, just a sorry we won’t fix it, see ya later. Steer clear..Version: 6.3.1
✓ Really disgusting!I am concerned with the app because after I carefully added funds into my account to make a phone call, the application itself enabled automatically the top up add money bottom, and this is not the first time the app does this. I realized the application did that because of the email I received, if not I would have never realized that that had happened. Besides, when you try to disable the top up (which is the way I prefer to have it), you have to add money to have access to it and then you can change it back to the disable function. I am really upset because it sounds like it is a strategy this app uses to charge more money from user like me. I would really like to have those two 10 dollar transactions undone, because I never consented to them, and it is just pre determined by the app the amount the automatic top up will charge you, which is 10 dollars, not 5 as I usually like to spend every time. I am also strongly recommending for this costumer services to have a phone number where users can call and do serious complains like this I am having today..Version: 5.10.1
✓ Beware of Rebtel's bait & switch!Rebtel's free week isn't free. Rebtel billed me for 3 calls to *one* number in Scotland during their supposed "free trial week" that they offer after downloading their app. Rebtel disgusts me. I just cancelled my account to cut my losses. Rebtel later justified their bait and switch because I called what *they* *allege* was a "premium or special rate number". Rebtel failed to define what such numbers are, so I asked Rebtel how would I be able to identify such a number? No answer from Rebtel. Rebtel's customer service only persisted in answering me in their corporate-speak about how they "understand it's frustrating to have to pay." Ahem--it's not "frustrating" Rebtel, it's downright maddening to be misled! Free is free! Furthermore I have never been billed for a so-called "premium or special rate number". In cell phone or landline billing, those are not billing categories..Version: 6.15.1
✓ Call failedThe app is good but lately whenever I try to call to Malta , it shows call failed and it’s annoying 😏😏.Version: 5.7.3
✓ Charged after free daysI just tried the free usage for a week to check how it was.. I was not very happy so I didn’t want to carry on with the service. I had kept the auto debit from card off. But I was charged automatically? Why do you have an option to stop auto debit when I am charged even after that. This is completely bogus way of charging unaware users..Version: 5.6.1
✓ IT’S ALL SCAM‼️Two days ago I tried to send 2000 Afghani top up to Afghanistan they said it’d be 27 Canadian dollors but it came out 37 dollors and they didn’t even sent that 2000 Afghani top up, when u sent them an email that I didn’t received the top up they said we did not received anything from you. All scam don’t waste ur money.!!.Version: 6.7.1
✓ ScamLook like a scam to me. I hardly use it, whenever I top up and speak for a few minutes and come back after a few weeks, my balance will show less than a dollar, how? Do you charge me even if I am not using it?.Version: 6.11.1
✓ Costly app. Poor call quality. Keypad won't work for IVR options. Frequent increase in call rates.I'm using multiple apps to make international calls frequently. Rebtel is very costlier than other apps in the market. Keypad won't work for choosing IVR options. Frequent increase in the call/package rates. Ex: Global unlimited plan: was £5 & now £8. But other providers are with the same price for years. If you show your concern on plan rates, the support team will give you the steps on how to cancel the subscription and close the account..Version: 5.16
✓ Wrong minute count & misinformationI made a 3 minutes call but this app says it was 4 minutes. The truth I talked to the person for only 2 minutes but the app start counting from the moment it start to wring. How can you charge me for the time I’m waiting for the person I’m calling to pick up the phone?! The other question is how does a $5 fee becomes $7.99?! I’ve used other apps (Skype, Boss Revolution, Google Calls) and the prices never increased like that, not even after including taxes. Also, I just joined this app and it was saying that I could benefit from the first time user bonus (100 min for $5) but it never activated it after paying. This is an example of misinformation to benefit you guys..Version: 5.0.2
✓ Rebtel defraudsI have been using this App for some years now. But, there is something the App does that makes me want to exit the App and delete it completely. Last Saturday, i renewed my $10 monthly subscription. However, by the time I wanted to make some calls, I discovered the App had refreshed itself and brought up the New User registration page. If I click it, I get to lose my current balance of $10, just like that. This has happened on 2 occasions before. I am not a new user, I did not just download the App. I have been using for months. So what happens to my $10?.Version: 6.5.2
✓ HorribleI really needed to do an important call from Guatemala to Australia, however didn’t work at all! Wifi was working great so wasn’t the reason! Then I downloaded SKYPE!! Much better, you pay a bit more but at least works loud and clear! Don’t waist time and money for this app! Asked for refund no one replied..Version: 6.2.2
✓ Certain network calls onlyI signed up for their unlimited calls to Philippines for $18/month, (free trial) because I thought I can call anyone regardless of their sim network BUT I was disappointed that I can only make calls to a certain network which is - SMART. Glad my family is on the same network however my other relatives are not which is quite frustrating..Version: 5.16
✓ Bad updateLatest update is horrible not able to use the App at all when trying to call.Version: 5.4.1
✓ Dodgy - App Requires Access to your Address BookThought I would try the app considering all the good reviews. However, you cannot make a call without allowing the app access to your address book. Seems very dodgy to me.Version: 6.2.2
✓ Rebtel is not giving my phone number access for International CallingIt’s been 2 months over now and Rebtel still has not given my phone number the access for International Calling on the app. I can’t even add the phone number on my Rebtel app. They have been saying it’s a VoIP number that I have even though I got a confirmation from my phone provider that it is NOT a VoIP number that I have. It’s a VoLTE number that I have. Rebtel is now ignoring my messages and even though I provided them with my Phone bill and Valid Photo ID for their perusal. I’m utterly disappointed and Rebtel needs to help assist me in enabling my phone number to make calls through their app. Aditya.Version: 6.12.0
✓ 👎The most insecure app I have ever seenI saved my credit card number in the software so that I can buy from them whenever I need to, but unfortunately I was informed that my account was debited without my knowledge and they gave me a phone call. They did not answer me when I emailed.Version: 6.7.1
✓ Absolute shambles!!They do not let you access your account but need the credit card statement and the government ID to provide access. Why? Support does not get back or even get back with the charge name on my statement so I can search and give them what I want. This kind of service should be user-friendly and easy to use, not make it a nightmare for customers. I spent half a day looking for that charge they need me to prove but they do not say why?.Version: 6.13.0
✓ Tried to cancel my account doesn't work.I tried cancel my account button doesn't happy an hour and that button does nothing..Version: 6.15.0
✓ Please fix shortcut dial from contacts or favouritesWhen I add a number to my favourite and select rebtel to call that number, sometimes it doesn’t work. Tapping on Rebtel phone icon on that contact opens the Rebtel app but doesn’t dial it. It works for some contacts and for some it doesn’t. The contact numbers are properly added with + county codes but still bugging sometime. Please fix it..Version: 6.7.1
✓ Dial pad doesn’t work nor does local calling work internationally.I am in Colombia trying to call Canada and the US. Local calling hangs up right away and doesn’t make the call. When I call over internet it works, but the dial pad options do not register in the system I am calling leading the call to drop. Terrible that I find out after paying $10 for it. I really like the pay as you go Model but the issues above are very frustrating..Version: 6.18.1
✓ No verification code!Worked before good! Logged out now not getting verification code to log in. Emailed support not helpful. Like they can't understand written English. Not receiving verification code, they sending me pin to log in to website.😑😑.Version: 6.19.0
✓ Cheating and lyingThey never send the exact amount it shows.Version: 6.18.1
✓ DisappointingGreat app but has many issues, for example I had about $95 to call someone and only gave me 4 minutes to stay on call with the person I wanted to call. These minutes must be longer especially with how much money i has four minutes is not enough!!.Version: 6.12.0
✓ Unreliable rip offGot this to use abroad as a replacement for Skype (which has become unreliable after the revamp). I assumed pricing will be similar. I was wrong! You get charged even when the person on the end of the line doesn’t pick up. I was on 4g or occasionally 3g and couldn’t connect most of the time. They are now spamming me with emails and when you click to unsubscribe, it takes you nowhere! When I emailed them to unsubscribe me, they sent me a patronising tutorial how to use the app, instead of actually unsubscribing. Honestly, don’t bother with this!.Version: 5.0.2
✓ Disappointed 😡I never write a review before. I checked all the review before I downloaded this apps. I am not sure where the good , 5 stars reviews are from. They lied. They have me 5 free minutes, I only use it to make 1 call internationally, the person didn’t even pick up the phone. My 5 minutes were gone after that. I was cool with it, it is free anyway. So I purchase their specia l first time deal. $1 for 30 minutes. This time I was able to make 2 phone call.; each probably took only 5 minutes . Two months later, which is today. I place a call again, and the interpreter say “ you have zero minutes” seriously? I use this because the person I try to call, sometimes does not have internet with them. Eventhough it is just $1, why baiting me? Is that how you do business? Pretend like you are giving us so much? Or the minutes just drain out because time fly????? . Please be honest to customer if you want to keep their loyalty. Hope this review get to Rebtel !!!! Or it might be deleted since I saw all the good reviews here. And some blind goats might get the bait again!!.Version: 5.16
✓ Wish I could give a zero or negative starSuch a waste of time and effort, terrible customer service. I gave all my personal data and credit card info on their website for a “free trial” that is not supported by the app. I am totally ok with paying money for the services they promised, but after setting up my profile I received a message that my acct had been restricted. Any time I tried to figure out why or how to unrestrict it I get an automated e-mail with links to more useless automated “customer service”. After fussing with it for a while and finding better alternatives, all I want is to delete my account and request my personal data and credit card to be removed from their system, but surprise (not), you can only delete the acct by loving in to the profile- but I can’t log into the profile because the pins that they have sent are supposedly wrong and the only way to get customer service is by logging on... which... I can’t do... just frustrating. I’m just going to cancel my credit card and hope they didn’t sell my info to someone as useless/irritating as them... total waste of time.... pinger, Talkatone and PopTox way better... even paying long distance calls is better than Rebtel ，sadly..Version: 5.6.3
✓ Scam appThe only 2 things this app good for are to charge you money and send you annoying emails nonstop. The connection is very poor. After the first minute, the voice of the person on the opposite side starts getting repeated, which freaks me out!! I have to hang up and call again and again after every first minute! My parents are old and I feel embarrassed to call them like 10 times and hang up the phone after 1 minute! Another HUGE problem which was mentioned by several other users is: you will get “the person you are calling is unavailable” voice message even if the phone of the person you are calling is on. Wait, that’s not the worst part yet. They have an audacity to charge you for this stupid auto voice message! I have to call my parents 3-4 times before I can get through this annoying voice, and it takes like 4 minutes out of my paid account. I am definitely switching to something less scammy for sure..Version: 6.3
✓ Horrible new updateLatest update is horrible. Call is not going through even when it is showing ringing and it cuts after sometime saying that no one answered your call. I have uninstalled and reinstalled it and tried everything I can. Better fix this problem asap..Version: 5.5.1
✓ They are cheat!Whenever you will buy some subscription they will by default save your all credit info and add the auto renewal for the next month without even informing you! This happened to me several times and every time I had to log in to their site from browser and deactivate it. They even did not add the option to cancel subscription in this app! There is another terrible things that they add! They have some deals, but if you buy that your other subscriptions are still in the list and auto renewed! So you will pay twice without knowing anything if you don't check your account!.Version: 5.10.1
✓ Très décevant…Impossible d’avoir mon code de vérification pour l’utilisation de l’application. Malgré un envoi d’une requête au support, aucun retour….Version: 6.20.0
✓ This is a ripoff!I received a $10 bonus link from my friend on Rebtel. It said I need to pay $1 to release the bonus and be able to use it. I paid $1 and didn’t receive the bonus. Do not trust this platform.Version: 6.15.0
🙂 Rebtel: International Calling Positive Reviews
Rebtel: International Calling works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Rebtel: International Calling.
⛔ Rebtel: International Calling Problems
