Snapfish: Photos Cards & Books Negative Reviews

Snapfish: Photos Cards & Books App Complaints & User Negative Comments 2024

Snapfish: Photos Cards & Books app received 65 complaints, negative comments and reviews by users. Have you ever had a bad experience using Snapfish: Photos Cards & Books? Can you share your negative thoughts about snapfish: photos cards & books?

Snapfish: Photos Cards & Books for Negative User Reviews

✓ Mobile app is so frustratingI take pictures with my phone so it makes sense to use the Mobile app to upload photos to snap fish. There is no way that I have found to start or save a project. The first time is spent hours uploading I lost all the pleads and had to start over. There is no good support and the live chat simply made my efforts using the app even more frustrating. I don’t think I’ve used a more frustrating app, maybe ever. I gave up trying to order about 5 times until I finally found a day to dedicate to live chat. Even that availed to nothing and I just finally completed an order but none of it made sense along the way. Blindly placed an order for just 4x6 prints. I was too afraid to try to order anything else as I might have to start over from scratch. The pricing and offers were nice but the frustration may not be worth it to most. This may likely be my first and last order unless they can make the mobile app user friendly..#Roadtrip1yukweVersion: 10.9.1

✓ Beware the app!!! Use the web???At first I loved the app. It is easy to use and you don’t need to spend hours uploading photos you might not end up using. The app did crash many times during this but overall it was simple to use. BUT after spending many hours over several days on some big photo books I decided to check out and purchase a couple of the books. I opted for PayPal, inputted my details and then the upload started. This process was very slow (probably due to our poor internet) so I left it to chug. Then the trouble happened. Several of the photos struggled to upload and eventually the app crashed again taking my photo book (the one in check out process) into a “bounded” state never to be seen again. Technical support was polite and answered me promptly; however, it was clear that they did not think I had saved my work as I went. Their only suggestion after emailing back and forward was that I should have use me the web instead of the app. I have been able to put through an order of prints, but I would not recommend anyone using this app who has a slow internet connection or a large project..MrhmumVersion: 10.3.2

✓ Cool appCool app but i won’t be using it after my 2nd order did not arrive in my doorstep. I am in wellington and they are using Fastway couriers to deliver their product. Fastway is an unreliable courrier company. Unless you want to pick up your order rather than being delivered at your home, then please use this. I hope there’s an option to select a courrier at checkout. Cool app, disappointing delivery service used..RrrafonVersion: 9.14

✓ Photo booksI gave it a low review because although it was easy enough to make a book using photos from my phone I had the following issues using the app to make a photo book: Projects aren’t transferred or linked to your account so you can’t access them later or on a big screen. I found this out the hard way. I also lost the photo book because my logon wasn’t recognised and there were issues in me checking out as a guest so had to redo the whole book all over again. There were no warnings of any kind or alerts before I embarked on the project about this, I only found out after having to call customer services twice. It’s a little too easy to delete pages by mistake, the pre formatted pages are a bit too limited, you can’t add text where you want. So if you want something really simple then it’s great if not then it’s not ideal as you end up using formatted pages you wouldn’t ideally use. Snapfish load up all your photos into the album automatically, great if you just want a photo a page in any order but rather annoying if you don’t because you then can’t easily see what photos you have and haven’t added into the book that you have placed there. All in all ok for Simple I just want all my photos in a book otherwise a long frustrating process without being able to review properly due to size In addition customer services were completely uninterested about any feedback on it..RWWiggVersion: 9.4

✓ Limited & error proneIt is easy enough to make a photo book but limited editing which makes it very time consuming to make it look nearer to what you want. It becomes even more time consuming when it loses your photo book, even when you have saved it, and you have to redo it. In addition, I have had problems going back into the app several times as it wouldn’t recognise my passwords then wouldn’t let me reset them using the rest password via the snapfish email. There is no error message other than it won’t work and no guidance as to what would make it work. I got an error message that text boxes were not filled in in some of the pages when I went to check out. I did not see any text boxes as I went through building the photo book and the error message did not relate to specific pages, so overall not hugely helpful in terms of letting you know what to look at to fix. All in all, frustrating to use. I will be interested to see what the finished product looks like..Mr M 2020Version: 9.6

✓ Terrible appI find this app so annoying because you can’t move pictures around in the book layout. It keeps saying pictures are missing when they were just there and I have to go back and find them and add them. It d sours the save properly so layouts and images don’t save. And cannot use between web and phone. Have redone my son’s birthday book about six times over already due to the missing picture issue! If I hadn’t spent hours I’ll start with another app but too much time wasted to start again! I guess good for simple stuff horrible for a book....Snazzy-auVersion: 11.1.1

✓ Horrible. App freezes constantly.I’m a t-mobile customer and I had a coupon for free 4x6 pictures on this rinky dink app. First, it took forever to download the app. The app itself is not user friendly. Settings, functions, orders placed etc., just not in convenient spots. I selected the pics that I wanted from my album, then the app froze and closed me out. After making two attempts, I was finally able to log back in, only I had to re-select my photos AGAIN. I went to check out and redeem my T-Mobile coupon, everything looked good, told me to expect my prints by the 29th. Then it started to queue or download the photos - keep in my this was AFTER I ALLEGEDLY completed my purchase. I emphasize ALLEGEDLY because when I went back into the app to confirm the purchase, it said it had no history of my order. What? Ok. So I tried to re-purchase the prints AGAIN using my T-Mobile redeemable coupon only to be told it’s invalid? Now, how is it you have no record of my purchase, but tell me I cannot redeem the coupon? Either way, I’ll be deleting this app and warning anyone looking to purchase prints to leave this one alone. I thank God I didn’t actually put money down or else I’d really be livid. I wasted over an hour of my time (this was how long it took to download+the multiple attempts to purchase the prints) that I’ll never get back. It’s a shame, cause it looked like a really cool app. Oh well. Purchaser be aware..T.S.828Version: 9.4

✓ I won’t use them againI used to use them heaps but they have changed their delivery service to aramex courier who could possibly be the worst delivery service. They have lost my delivery twice and say they come to our house but I’ve been there all day and have a camera and they never turn up. I paid express 2 weeks before christmas abs is end of January and I’m still no closer to receiving the package. What happened to the good old days when snap fish used Australia post and the postman delivered it to your mailbox?!!!.Laurens543Version: 13.0.1

✓ Keeps crashingUnfortunately the website is better. The app keeps crashing, it took me 5 tries to order my free prints and 3 of them wouldn’t even upload. Not to mention I had to restart the whole order twice before I simply added them to the basket so when it crashed they were still there. In the end I duplicated the 3 photos on my phone that wouldn’t upload and uploaded them-seemed to work? Makes no sense. Also had the same problems as some people on here with the photo book. I found some photos missing on the app when going back onto the book. But when I did this on the website (created a new one) I didn’t have this issue. They really need to sort this out if they want people using the app!.Azm27Version: 10.11.1

✓ The App is TerribleI used the both the app and web based version of Snapfish to create some photo books. They turned out pretty nice but I did have a lot of frustration with it. I would place pictures where I wanted them only for them to disappear and have to be replaced many times before they would save properly. In the app I had the same issue. The app would kick me out of it every minute or so. In addition, the app claims that you can switch your project over to the website view and continue working on it. When I attempted this my project was completely lost. I called customer service and got no answer. After hours of tinkering to get the right pictures in the right spot for the best price I was frustrated but happy to have my projects in the way. Since I had had issues with the app and website I triple checked that all photos were loaded before hitting submit. I was so disappointed when one of my items arrived with pages missing. When I called customer service I was very disappointed in how I was treated. I will never use the app again! Proceed with caution..MaglieghVersion: 10.5.1

✓ I hope this keeps you from using this app!!!I don’t even know where to start so for sake of not having you read a novel I will be short. Absolutely HORRIBLE customer service. I received envelopes with the wrong address on them. After reaching out to their customer support chat line I was first accused of putting in the wrong address to a house that isn’t even in the same state as me. Once I proved that they sent me the wrong envelopes and it had nothing to do with me doing something wrong, they then told me a supervisor would be reaching out to me immediately. After 2 days of not hearing from anyone I reached out to them again. Finally hearing from a supervisor they told me they were looking into it. After waiting a total of a week from the time I initially reached out to them they finally emailed me to say my new envelopes would be sent out in 2-5 business days. Well by that time I might have gotten my cards mailed out by Christmas. So I had to go purchase my own envelopes in order to get my cards out in time. I really had high hopes that I would love this app but I’m left highly disappointed!! I will never use them again. Plenty of other companies that go above and beyond for their customers so you should consider having better customer service!!.APhillips 0316Version: 10.2.4

✓ I want to love it BUT...Snapfish online has been my go to for ordering pictures for YEARS. Having recently had a baby, I finally downloaded the app to try and keep up with baby’s pics but I’m afraid I find myself annoyed most of the time. The interface is extremely annoying. Every time you go in you get annoying pop-up messages you’ve asked NOT to keep displaying. My BIGGEST gripe is the forced cropping on all pics. This feature alone is making me want to discontinue use of the app ASAP. I find it utterly frustrating and distasteful having to choose the outer parts of the photo I have to cut off. Oh, my baby’s hand, my hand, someone’s face. Really?!?!? Take note that this is NOT an option you can turn off. The app will force you to crop ALL your photos! Also, if you’re in the middle of selecting prints and decide to add more pics from your phone, it doesn’t allow you to access the project you previously created. It treats it like a separate project. Overall, I find the flow, forced cropping and overall app functionality frustrating and disappointing. I really did want this to make my life easy to order pictures but so far the experience has left me far from impressed. Such a bummer. I love love love photos and I had such high hopes to ‘easily’ stay on top of documenting my baby’s life with up-to-date photo prints. Womp womp..Maribel Q.Version: 10.5.1

✓ Not good for photo booksMy order was voided by the company. I received an email to call their customer service, apparently using the mobile app is not compatible to create photo books. I am very unsatisfied with the snapfish service as a whole. The fact that I spent time and money on two books that I was very excited to receive, and to have my order voided is extremely frustrating. I was told the reason the order was voided was because I used the snapfish mobile app. It was not clearly explained anywhere in the app or the ordering process that I could not upload photos to a photo book within the app. As I do not have a computer, the only way for me to order a photo book would be from my mobile device. Also, I still have not received a refund from my voided order. I will not be using or recommending the use of snapfish in the future. Hide comment Change my rating.EclippseVersion: 8.11

✓ Convenient in some waysI’ve just ordered my first book. Not impressed with pricing honestly, but nice to be able to make a book on my phone. The app is easy to use but has a few aspects that are tedious. I think on a computer I wouldn’t notice, but on my phone it seems like I have to press a lot of buttons to do one or two small things. It’s not easy to add photos to where you want them to be. They add to an album but it’s difficult to find it once you’ve added it and put it on the correct page. They boast great deals but fail to tell you that they charge per extra page. I only noticed when I went to check out. The font automatically switches to a default size and type, every time you go to enter type. And you can’t switch the size after you’ve added a phrase. It only gives you the same option. Overall an ok experience, but nothing really jumped out at me as exceptional. We shall see how the overall product looks when it arrives..ThesaragonVersion: 9.16

✓ OkI’ve been using Popsa for my photo books recently which I find super easy to use on my phone however I’ve moved to snapfish as Popsa is quite expensive for photo books and offers are never include extra pages. Things I’ve noticed that aren’t very user friendly: 1. When I added photos to my photobook project it added a single photo to every page which was not helpful. It would have been more helpful to have them added in various layouts that I could then change. 2. You don’t seem to be able to swap photos between spaces in the layouts, unless I’m missing something? 3. It might just be me, but I can’t work out if you can change to black and white or add a filter onto the photos. All you seem to be able to do is zoom or rotate a photo in space. 4. Every time I open the app (which is up to date) at the moment to edit my photo book, it freezes and shuts down. 5. You don’t appear to be able to add a single text box on a page, you have to pick a layout that has a space for a whole paragraph rather than a single line comment. 6. You don’t seem to be able to be able to select an ‘apply to all’ for background colour. So you have to select the same colour each page. Feels like a bit of a waste of time! I’ll preserve with it but it could be made more user friendly..Lscott2015Version: 13.11.0

✓ Won’t Be Ordering Prints AgainI’ve had the app for a couple of years and found it to be ok for organising photos etc. I recently ordered some prints, just regular size with a gloss finish. All photos were taken on my iPhone 7 Plus and many in portrait mode. Obviously I’m only going to order pics that I feel are high quality images, I wanted to frame them for relatives for Christmas. The prints are awful. Very grainy, just like they have been printed onto regular paper (actually that may have been better). I’m so disappointed! My old dodgy printer at home could have printed a clearer image. I’m terrible at getting hard copies of photos these days and wanted so badly for the snapfish app to help me be better at this, but I will be looking for somewhere else to print my pictures..Farmerdj77Version: 9.10.3

✓ Hopeless.It’s a very convenient app that you can access through your phone and as all your photos are handy , you just have to click away. But there is no options on it and for the money you pay, you can NOT change , re-order different size , ship overseas , photoshop , re arrange , choose different frames or setting. It took a while for me to receive my book and they printed it in a wrong order and when I was happy to pay for a larger book that they just offered on their app my project was NOT saved and I have to go and make another book Just to get a bigger size book and all these changes within 2 weeks. They offered to re-print the book in the small size and my question was that if you re-print it why can’t you print the next size and i am happy to pay for it ???? The help center job is just to say I’m sorry !!! No solutions offered And by the way your account is completely different on your computer and if you upload photos on the app you can not see those photos on your computer..Sam2747Version: 9.4

✓ Don’t use them they ruined my projectDo not use this company you put all your heart and soul into a project and when you use the app and you want to change one thing with shipping their online chat tells you to cancel and then you loose everything and don’t get your money back for 30 days. What company does this to a person. Can’t even hire a good it person to make the app and website work simultaneously. I have wasted 4 days trying to make something nice for international relatives and for absolutely nothing. Probably have website live chat from India..Billie89masonVersion: 9.12.1

✓ Very limited app“<“ Buttons do not respond when you tap on them. You have to tap multiple times around the arrow to get it to finally activate. When ordering canvas prints, it allows you to select multiple at a time. But, when you go in and change orientation it does not remember the orientation. When you press order, it only adds one item to basket and you assume the one currently in preview. Then process starts over from scratch. If that’s the way it works, why allow you to select multiple for canvas prints? I finally resorted to ordering one canvas at a time keeping my fingers crossed that they will turn out correctly. I also purposefully chose three photos where the default orientation was what I wanted in the first place. I would not risk paying the money for a canvas print having no idea if the orientation would turn out correctly. Once you’re looking at your basket to check out, there are no previews to show you exactly what you are ordering. As a result, I only ordered three canvas prints and depending on what I receive, will decide if I use this app again..Memphis WillieVersion: 9.2

✓ Will never use you againI ordered three items only one was received and that was after the wrong address was used during dispatch. I checked and what I typed in was not where they sent the order. I emailed then called as I needed the product for a customer. I finally got hold of the courier who advised the wrong address was provided and they were delivering it today. Great marks for the courier, none for Snapfish!! Their system cancelled two items in my order and I get an email stating that it was done at my request?! Then after removing my email address from their marketing system I STILL get emails!!! As someone who often needs printed products I’m taking my money elsewhere!! 110% unsatisfied with this business and will never use their services again!!!.Jen Jen 84Version: 9.5

✓ Not suitable for large ordersI spent hours picking 800 pictures in the app, then I could not check out as it only uploads the photos at the end of the process. Also when your phone locks it stops uploading. I spent a couple of hours with my phone unlocked and it failed 3 times after a few hundred as I forgot to keep unlocking my phone. Eventually I had to sit with my phone beside me all day reopening it every time it locked so that they would all upload. It actually took all day on good WiFi from 9am to 6pm! This is crazy but I spent so long picking all the photos I had to keep going with my purchase.. it would be less frustrating if it saved the photos that upload instead of starting from scratch again after every failed attempt.VanDHudVersion: 10.1.2

✓ HORRIBLE Functionality. Waste of Time.The functionality of this platform is horrible. Photos dont crop correctly, alignment tools are off, templates are terrible. Thought that it would be easy to interchange an unwanted picture with a new one? Nah. Oh, most importantly you would probably like to save and order your photo book when its done right? Forget about it. I made it a point to periodically save my work to ensure nothing got deleted and would double check that the loading bar would complete and I would get the save confirmed message. Yeah, that worked. But when I go to add to cart and check out...my cart is empty. I find that even though it was all confirmed my book was never added to my cart...and my project had reset to the previous day when I had begun the project. Horrible. No way to recover it. SAVE BUTTON DOES NOT WORK. Some would argue its a very important feature but apparently they think otherwise. Good night..Bgchen88Version: 9.18.2

✓ Do Not Use.I’ve used Snapfish for years. Recently I started using the online mobile app. I created 3 books, that took me hours upon hours to complete, and ordered them. I received 2 of the 3 and someone else’s book (privacy issue!!!). I called and complained and they said they would fix the order and asked me to ship the incorrect book back. I did. When I received the “corrected” order it was again wrong. I called to complain again. After an hour on the phone they say they will credit me for the missing book and I can order it. I go to order it and it has disappeared. Completely deleted. I then spend 6 hours remaking the book and order it. After I order it I realize I would like a second copy of it for family. I go to order a second and it’s deleted again. I spend another hour on the phone, talk to 3 people, and am told that a) it’s not uncommon for projects to delete b) if I want to have dependable service I need to use the actual site and c) they can’t do a thing about all of my troubles. Don’t use the app, or snapfish for that matter..HayleyWJVersion: 9.10.3

✓ Good appI’ve been using this app for years. So it has all my pictures for the last 15 years. I’ve just ordered my free 50 photos for this month. Which I think on the app could be made clearer as to what is discount and what is p&p. Then I’ve uploaded what I thought were my new pictures but were maybe the overspill from last order. So not entirely happy this time. Overall good and the quality of pictures are good. Think maybe this app has made things more difficult rather than easier. Will still continue to use. Just be more mindful next time..SuzydaisVersion: 8.9.2

✓ Needs better app/website communicationI love the photo prices and credits, and the ease of uploading photos. However, I was irked when I spent 20 minutes at the desktop site, filling my cart and editing my photos, only to find that when I came to app to use my credits (why in the WORLD can we not use credits at the website?! Lame), my cart was empty and no edits had been saved. I also had wallet prints in my cart, and discovered that the app doesn’t offer that size. Why not? Also, I like being able to enter a bulk quantity on the website; if I need doubles, it can apply that quantity to my entire order. Why is this feature missing from the app? It’s very tedious. If Snapfish can streamline with app/desktop changes being saved together, I would be a happier camper. Until then, Shutterfly is the superior app..GriffitiVersion: 9.8

✓ Irritating mobile appThe UX is horrible, I do not understand why this app is 4.7?? Help chats disappear when the app is sent to background, you have to start all over again, that’s just to add insult to injury 😃 One issue they have been unable to fix in a year is that regularly the mobile app sees 49 or 48 items instead of 50 when I try to upload pics from my preselected album in iOS. The web app sees the album correctly however their monthly free 50 is not available via web checkout (that just makes sense right). Now, until recently you could create the album on the web and check out from the mobile, so even if it wasn’t the best experience it was workable. When I tried now, these albums are no longer editable or able to put in the basket in the mobile app 😂 bravo Snapchat for the well thought out improvements here! Anyway, I started to look for better alternatives, no time to struggle with a low quality app. It’s a shame, as their service is quite good otherwise..Johnny InglesVersion: 11.9

✓ App constantly freezingThe app is constantly shutting down while I’ve been making a photo book and then losing unsaved progress. I contacted snapfish which they told me there was nothing wrong with the app or the website so start again which was frustrating enough as I’d spent hours making the book. I have attempted 2 more times to make the book but the same thing keeps happening, freezing or throwing me off the app. I’m very disappointed as I have spent a lot of time making my photo book and I have had books made by snapfish in the past and I was very pleased with them. I am no longer go long to use snapfish and don’t recommend this app for photo books..Leanne2210Version: 11.3

✓ Can you reimburse my time?I have made numerous attempts to order pics from the app, and every time my pics are somehow removed from my cart, and I have to start all over. For the “umpteenth” time, I’ve just spent 2 hours trying to order 24 pics from the app, only to have to start over on my computer. It’s a pain that way, too, as I have to add the quantity I want to order to each picture individually, as it automatically enters “1” on the 4x6 option, even though it tells me that 4x5.3 would be the best option. So I have to go through and enter “0” for all of the pre-filled entries, and re-enter on the correct size. I have NEVER been able to take advantage of any of my “100 free prints” due to it not being an option to pick up in store. Plus, the shipping still isn’t free, which makes their “free” offer NOT free. 🙄 I used to love and recommend Snapfish to everyone, but it seems like they’re having a harder time keeping up with what’s really convenient for their customers. Also, it takes HOURS or even DAYS to upload pics, if you have very many, such as coming back from a big trip. 700 pics from an overseas trip is a lot. But should it take DAYS to upload them all?.I'd Like My Time BackVersion: 9.5

✓ Convenient but clunkyGreat to use because of convenience, clunky and limited on the layouts and designs. Would be nice to be able to add text boxes where ever or remove them. Ability to rotate photos. Would use on a computer purely for more functions. Also think it would be a great idea to be able to start it on iPad and then save it to be able to access it on computer. Where it would only save to the iPAd/app.BackwardsRVersion: 9.18.2

✓ Good, but needs improvementI like Snapfish, but there are a couple of very frustrating elements about it. I worked for days on a photo album using the app, on my tablet. I wanted to get a larger view of the images, so I switched to my laptop and went to the website. The website contains the photos I uploaded, but does not contain the project/photo album. Another frustrating element, with the app, is that the series of uploaded photos you're working with to arrange on the pages for the photo album will start all over from the beginning if you leave that function to look at a page on the project. It doesn’t keep your place, so you have to scroll through the tiny images to locate where you left off. That’s not easy when you upload over 100 images..PlingplongVersion: 9.12.1

✓ Lost trustUse snapfish a lot!! I live to have my photos in printed off and snapfish are the best quality for the price and always have really good offers. Have used different photo printing sites and apps in the past but I prefer snapfish. However, last year I received someone else’s photos. I contacted snapfish immediately and they were completely unbothered by the fact I had another customers personal photos in my possession. They didn’t even advise me to get rid just had some very dismissive email reply. I obviously shredded them but since then haven’t used them until this past week as I lost trust in them..Daisyk89Version: 14.3.0

✓ Upload issuesPlaced an order for 50 photos, as the order timed out multiple times, had to do PayPal multiple times as well. When you place your order, make sure you do not use anything else on your phone, and don’t let your phone go to standby; automatically this app will protest and stop the uploading, starting every single time, all over again 😔 but besides that, it’s great te be able to make photo products on your phone; the place were all my photos are.Snapfish review mobile appVersion: 10.1.3

✓ HORRIBLE photo books.I just ordered 2 photo books to give as gifts and there are problems with both of them. I should have learned my lesson years ago when there were issues with the first one I made. The newer two I made on the app, and one photo book has multiple pages of sideways pictures. They assured me they printed it exactly as I had it saved. 😐 Right. Like I’d have random pictures sideways for fun. The last 4-5 pages were all sticking together, and not cut properly on the edges, too. The other book I created on the app arrived with pages out of order, which didn’t make sense at all- and a picture I deleted from my project was there on the page I had deleted it from. I do not understand how I have had such bad luck with all three books I’ve made but I won’t make that mistake again. They gave me credits but I don’t even want to waste more time just to be disappointed again. Huge bummer and I wish they would have just given me my money back..JennaJewelVersion: 9.12.2

✓ Loyal customerI have been using snapfish for YEARS. I have all of my photos backed up on this site and I purchase books and prints all the time. I keep seeing that I get 100 free prints but I just ordered 206 prints at 9 cents a piece. None of them were free. Yes. 9 cents is a great deal. Thank you. Why advertise the free prints if it isn’t a reality. The mobile app is better. Not great by any standard but better than it once was. You can not use the website on your tablet though. Doesn’t work the same. Also, photo cropping is crap. My phone and tablet do not take 4x6 photos, so they crop automatically which cuts a lot of the photo off. Some I would like to change the crop square from horizontal to vertical to get who I want in the photo... nope. You can only utilize the default. Creating a book is painful. Very. Painful. Especially if I want more than one photo on each page and I want to arrange them myself. Impossible. Good try. Maybe get some better developers. I don’t want to have to delete all of my photos here and start a new company with a better app. 10 years ago you were a great service. You’re still around which means you can afford to be a great service still..~StinaVersion: 9.10.4

✓ The quality of the photosThe shipment was pretty good with tracking. Fast delivery. However not really happy with the quality of the photos. Because I’ve used same phone for other pictures that were printed at BigW (they don’t print anymore thus used this app) and the photos were great. Through this app, the photos came out as if printed with regular printer with low quality ink. Quite upset coz I was planning to put up the photos on kids play room walls..Tenzin JessieVersion: 13.0.1

✓ Decent for Photobooks, but room for improvementOverall a fairly decent app to produce a good quality and reasonably priced photo book. Easy to select type of book, page layouts and background colours with a good choice (although perhaps a few more options with a text box would have been good). However some room for improvement to make things quicker. The view into the photos on the device (in my case an iPad) is either reverse chronological or by album, which seem to be utterly randomly sorted. There is no option to jump by month or year in the former and hence you can spend a long time scrolling through endless photos to get to the time period of interest. The album option was almost pointless due to randomness of their order of appearance. Also unable to view photos in Google photo, which were certainly there (I tried to use this as a work around). Hence considerable time in my case was spent trying to locate photos which made for a long process to create the photo book. One other slightly annoying glitch is the add/remove pages button not appearing consistently (requiring exiting the project and re-entering to resolve). Finally there is no option to access a project started on the app in the web version of Snapfish - which would have made completing the project much quicker, once I hit the issues trying to find photos via the iPad. So a few improvements needed to move this app from 3 to 5 stars..Andrew FyfeVersion: 10.2.4

✓ Cannot rotate photos in book projectsThis app would be fine for printing just photos. But if creating a book you cannot rotate a photo properly so it is a waste of time. It’s hard to explain clearly but I will try, as I have contacted their help desk and they confirmed it can’t be done. If a photo is landscape on your phone and you upload it then add it to a page of your book, then when you rotate it the photo itself rotates to portrait but the shape of the photo says landscape. You cannot drag the edges up/down/in/out. Also all the stuff about doing on any device- you cannot see these projects on the web of you do them in the app first, yet, so I cannot rotate those photos on the web either (unless I start over completely which really peeves me)..NZ JDVersion: 10.8.2

✓ Don’t use this unless...They stick it to you with ridiculous shipping fees. Don’t use this unless you pay extra for the best shipping choice because using their “cheapest shipping” means your order sits at a UPS holding facility for about 10 to 12 days then it’s switched someplace to US Mail. I figured I’d get my order in about a week since my choices included overnight at over three times the cost of the prints themselves, then a choice at equal the cost of the prints that would arrive in about 5 days or the big mistake I made, the cheapest shipping at about half the cost of my prints. I’d comment on quality but I have no idea if it’s great or absolute crap since my prints are in a “facility” just waiting until I die before they’re shipped to a United States postal facility and “mailed”. I’ve reordered my prints through a private lab in CA (which is what I should have done in the first place) since there’s no way Snapfish’s quality will meet my needs for what I’m doing. My fault for that. Lastly, their app says I’ve never used their “services” and I have no pending orders. To find out where the prints are, I had to “live chat” with some poor guy in India who would rather be anyplace besides a Snapfish service center in Mumbai. After that... 3 days later, there’s no tracking available. Just get regular photo prints from Amazon’s service is my advice. Photo books are super easy to create on a Mac and work isn’t deleted by a dreadful app..Pull Up A ChairVersion: 10.8.2

✓ Very frustrating to upload picturesI have spent over a week, continually trying and getting very frustrated with uploading my pictures onto the Snapfish site so that I can make a book. Many, many times I selected 30-50 photos to upload and when I clicked done, they didn’t upload and I had to start again. In the end I resorted to uploading 15 photos at a time - which takes forever when you have hundreds to choose from! I love the finished product, but every year I dread the process as it’s always freezing and it takes so long to finish the job, rather than minutes to create a book, more like days!! Please can you improve the uploading process. I have literally spent all day working on it today!!.CFrancis76Version: 9.9.1

✓ Convenient, room for simple improvementsI enjoy being able to have the app on my phone and so convenient to do a quick order. The 100 free 4x6 deal is a fair deal. The shipping for me was $9.00 but I look at it as $0.09 per print with free shipping. Which to me seems fair. The edit option is very limited. The crop feature is zoom in or nothing. I’d like to see free form cropping added to the free prints deal. Also, the crop automatically trims the photo instead of printing the full photo that I am not thrilled with. Knowing the deal is applied isn’t abundantly clear until you are at the end of check out. Then you see the cost of the prints discounted out and that the only charge is shipping. Plenty of room for simple improvement within the app with some attention to detail and end user experience..MCSoto3329Version: 8.5.1

✓ Glitches and design issuesI do like snapfish, they just could do better. I tried to order my photos from the app and after numerous attempts, two credit cards, and waiting twelve hours between my tries (during the processing portion it would eventually pop up with a default message about not being able to save my cc info) I finally set up a pay pal account so I could pay for my order. The glitch, although very annoying, I can get over. My bigger issue is that you can not upload photos to your account on your phone and log into your account on your computer and see them. Seems like a major design flaw. I had to reluctantly use Shutterfly on my last photo album because of this and I am not a shutterfly fan for other reasons. Anyway, I like snapfish, I like their prints and books, just would be REALLY nice if my account on my computer reflected what I uploaded from my account on my phone..Chaney14Version: 9.10.2

✓ Room for improvementI have used Snapfish for a few photo books now. There are a few niggles when using the app on my iPad, it says photos have been deleted from my phone, they haven’t, but I have to go back and attach again and I do save my project as I go. I wish there was more options for photo layouts and for writing larger bodies of text, but not to large. Overall though I find it an easy app to use and always happy with my book when it arrives. Value for money is pretty good too..Turnip09Version: 11.6

✓ Very frustrating for customized photo book!I found this app very frustrating for ordering a customized photo book. When initially adding photos, it does not have the ability to access albums, but only your entire photo library. Not fun to have to scroll through and choose photos when you have thousands on your ipad! Also whenever I added additional photos to the project, it kept losing them—even though I repeatedly saved my work. Although the app assured me I could drag and drop photos from one location to another, it kept freezing, so I had to keep going through the whole 50 pages and replacing them from the added photos at the bottom of the screen. It will not allow you to leave a spot blank even temporarily, but automatically populates with the photos you have added. It would be great to have options to either leave the whole book blank or individual pages, and then the photos manually..Lov2writVersion: 11.5

✓ Aalllmmmooossstt there!!The Snapfish app has improved A LOT!! The speed of the uploads are now compatible with what we expect in this day and age of internet media. The easy of navigating through the app, though, not so much! Below is the answer I got from cs after asking why I couldn’t switch the pic on the bk cover of a book I ordered:Hello maristela‍, Thank you for contacting Snapfish‍ Customer Service. There was a temporary issue that caused our Live Chat to be disconnected. I am sorry for any trouble or inconvenience this may have caused you. You can delete and add the pictures on the front and back cover for all the book types except linen and leather cover Actually, there is no problem with Snapfish application and we had no report of any issue so believe you may be experiencing temporary technical glitch due the APP version OR OS version is not updated. May I ask you to try the following troubleshooting methods which should resolve the issue 1) Re-install Snapfish APP 2) Update OS on your phone to latest version 3) And at the same time ensure there is sufficient space in storage 4) Restart the device after update of APP and or OS is completed Sincerely, anusha Snapfish‍ Customer Service Nothing worked!! I deleted the whole project n started afresh, selecting the bk cover last. Sincerely, Maristela Customer.Dictionary on the goVersion: 10.0

✓ No preview option before purchasing (or review after purchasing)I just created a holiday card using the app. The card had space for a caption, which was what I wanted. But on my phone, the caption text box appeared very small. It was difficult to ensure that I didn’t have any extra commas or periods or anything like that. So I was very surprised that there was no chance to preview the card (and enlarge it) before finalizing my order. And now that my order has been placed, I can’t find the card to review. I shared this message in a Chat and was informed that the app has limited functionality and the website is a better choice. I also verified that there is no way to review the card I ordered — I guess I can’t see it again until the full set of 80 arrives! I am extremely disappointed that previewing the card is not part of the checkout process. It seems very important to verify that everything is correct before the order goes in. And to not have any image available to review after the order is processed seems very mysterious— what will I get 80 copies of?.Spo206Version: 9.10.2

✓ Terrible service for photo booksI’ve been using the app to build a photobook of a year full of photos to mark my daughter’s second birthday. Using the ‘saved projects’ feature I’d add more pictures regularly so this was months worth of work. Several times I’d open the project to continue and many of my photos would have disappeared meaning me loading them and trying to remember the order all over again. Finally I placed my order last week only to receive an email yesterday that I’ve been refunded as ‘some of the images became corrupt after placing your order.’ I’ve contacted customer services to ask if there’s any way I can retrieve the project so all is not lost only to be told just to reupload everything (500+ pics) and start again..Kestrel09Version: 10.6.1

✓ Slow afShocking app. Takes forever to upload photos and if my phone locks itself the app doesn’t carry on uploading photos. So I have to go back to my cart and start uploading all over again. Also once I finally got my 65 photos uploaded (took about an hour) turns out it had just doubled one of my orders so I’ll be sent two lots of the same 49 prints if that makes sense. Couldn’t be bothered going through the whole process again so I just ordered them 🙄.HffdhjiyVersion: 9.8

✓ Use at your own riskI really thought this app and company would be great, but I will be deleting it. I made 2 orders a day apart. One made it, but the other did not. I made these orders the end of last month to ensure they’d arrive on time for events. I noticed that the order had been “returned to sender” without me being notified. After being extremely reasonable with the customer service chat, I was really disappointed. Their response was that they would replace my order for free and IF my original order did make it to me, then I could keep that. Meanwhile, it was “returned to sender.” After thanking them profusely for their time, I asked if my order would have a rush or something since I had been careful originally to order so far ahead of time. Their response was “we our part from our end. Your email has the expected delivery date.” Replacing my order for free after losing it, and then promoting me to check my email, really isn’t enough. As someone who did things correctly, this is really terrible..Cat albVersion: 10.6.1

✓ Great app but frustrating restrictionsThe app allows you to make books and projects but there are restrictions. Unfortunately the app does not have the functionality of the online/ on computer software... and you can NOT change or alter projects on the app and computer. This was disappointing as we had some photos saved on phones and some on memory cards and could not merge them... hence my frustration when I had to re-do the photo book. Wish I had known this before starting!.Photobook addictVersion: 9.10.4

✓ Happy to UnhappyI received my Christmas cards 10 days after ordering them and was super happy when I first got them. I loved the quality of the cards and the photos were very clear. Then when I began stuffing in envelopes I started seeing some mistakes on the imprinting which was gold foil saying PEACE LOVE JOY. The ink was faint on several and then non existent. On 90 cards there was no gold foil message. Then upon counting the messed up ones I realized I was 36 cards short. Then after calling immediately I was told they would print new cards but I would not receive until the 17th of December. I told them that was unacceptable and they said a manager would email me which they didn't and when I contacted them later that night via live chat I was told the 19th. And manager still hasn't called. I am not a happy customer anymore. Do not take a chance with Snapfish. You may get lucky or you may end up like me...very displeased with their service..Katman21Version: 10.2.4

✓ Glitches and no ability to saveI struggled for 3 hours tonight trying to make holiday cards. I knew the design, the photos, and the text I wanted to use, all I needed to do was input it into the template and check out. Easy, right? Turns out, anything but easy. The app blinked twice while uploading photos and I was unable to upload successfully without exiting the app and starting completely over. Twice. Then, when I selected my card, I was unable to access the album and had to upload the photos yet again. Then someone texted and I accidentally opened the text instead of swiping it away and when I reentered the app, my project was gone. Next time I attempted to save the project as I went and couldn’t find a way to do so, despite there being a menu item called “saved projects”. Finally, the card is done and I go to checkout. When updating my address, the app blinks again and I’m unable to save the address without exiting the app and returning to my cart, which thankfully still has my finished project in it. A stressful experience from my favorite place to get photo prints and cards. Updates were current when I started this project today..Veteran counterVersion: 9.10.4

✓ Good OverallApp is easy to use and has good offers on, prices are better than competitors. Snapfish offers more flexibility to individually edit your photos in crop and have multiple sizes in one order - other apps don’t allow this. I had a couple of issues using it on an iPhone 7 (latest iOS) - it ‘forgot’ my cart a couple of times when I flicked to a photo album and back. I was gutted and considered leaving the order but then it reappeared about 10 minutes later with all my edits still in place. This is quite a major glitch that will probably put people who are less patient (or procrastinate less!) off using the app. When trying to complete order on 4G (ie not on WiFi), it understandably takes longer. However, it said it had failed and then as I clicked ‘try again’, I simultaneously got a message saying ‘thanks for your order’ - waiting to see if I get charged/ receive my order twice!.DJKMcVersion: 9.7

✓ Don’t bother with free prints.I will start by saying that I love using Snapfish on my desktop for creating photo books. However, I downloaded the app for the 50 free prints a month deal (which with shipping, are really the same if not more expensive than officeworks) and am very disappointed to find awful quality prints delivered to me today. The resolution is very bad and the colour is extremely desaturated. After many excellent photo books I did not expect such a lazy product from Snapfish. A note to potential users, the app and the prints are just not worth it..Lil' FinchVersion: 13.20.0

✓ Good prints, not so good booksI have just spent over 3 hours trying to organise pages for my anniversary photo book and finally gave up. I love Snapfish for the ease of photo printing, and the prints are good quality, but the book was too hard to navigate, layout options limited and no free sizing options. I couldn’t edit pics or remove photos when in the book layout, and it doesn’t show what pics you’ve already used (in my case I had over 150 to fit in). It was just all too hard in the end..JaedashVersion: 11.8

✓ Not so greatIt is simple but that means easily messed up. A few problems: 1. It crops to the layout, you can enlarge but can’t move the image to fit edges cut off, you can’t reduce to fit the layout shape 2. If the layout you choose has a text box you can’t delete the text box. This is a problem because many of the layout options (eg number of prints you want to use) are only available with text box 3. First time I edited it saved 5 versions, all the same. Next edit (spent over an hour) the app shut down and when I reopened ALL saved edits were gone 4. Can’t add photos after starting and when selecting photos the app glitches occasionally and loses the images you picked so if you don’t look back frequently, by the time you are halfway through your edit you realise some of the images you wanted aren’t there 5. There’s no ongoing price update so you have no idea how much it will cost as you’re going through 6. If you select a font, you have to select it EVERY time you have a page with text (ie it doesn’t save your font choice) 7. Layout options are limited and not even reverse of the same layout is available for many options.TinawinsVersion: 10.3.2

✓ Bad Quality, Bad Customer ServiceI ordered 40 magnets to go in Christmas cards using a promotion they were offering…got to the end to place my order and shipping was $60; their way of doing a bait-and-switch. When the magnets arrived, they were terrible quality. They were supposed to be a bleed print, but edges of half the magnets had white borders on portions of the magnet and not evenly. When I reached out to customer service to resolve the issue, they offered account credits for my “next” order. I advised there wouldn’t be a next order if they didn’t address the quality of the order in question…no response. I reached back out, asking if they could reprint the magnets to which they said, “no, because we don’t know that redoing the order will fix the issue.” It is as simple as repositioning the image so it bleeds over the edges. It’s quite simple for any printer to resolve, so I am perplexed by their refusal to replace the bad magnets they sent me. In the same response, they offered credits toward my “next” order. Not falling for that…definitely going elsewhere for my “next” order. Won’t recommend to friends or family..Nope_1000Version: 13.21.0

✓ Postage costs unreasonableCompared to other photo printing apps and services, the postage costs are extraordinarily expensive. The shipping times are also quite long. It's so annoying because it is a cost that is hidden until you order- and by then you've invested time in downloading photos and fiddling with them on the awkward app. The prints etc seem cheap- but then you see they are charging you $50 to post them to you!! The app is annoying the use and the way it crops photos automatically is frustrating. I don't want to have to go through every photo on my phone to check it, I wish the tech was more intuitive..Rainyday123321Version: 8.9.2

✓ Be careful - multiple software errors and problemsIf you are wanting to create a large album then I would suggest going elsewhere. It’s took me a lot more hours and days to complete a 50 page album due to APP freezing, deleting pages , deleting an album and images (having to redo them), constant APP freezing and kicking me out - very slow app and I had the latest app update and IOS. Website not matching what I had done in the APP. There are other reviews like this but yet the company deny any problems. I finished my album as I worked hard gathering the photos, text and redoing pages and persisted. It was hard work and the company did not help much..Ethal goerVersion: 11.0.1

✓ Slow, no image searchHOW are people giving this 5 stars? Snapfish clearly doesn’t invest in their app and only want users to use the website. The app is basically unusable. Trying to search for a specific photo? Can’t. Trying to use basic iOS features to find people in your library? Can’t. What if I just search in Photos then share into Snapfish? Can’t. In design mode and need to add another photo from your library? Wait because to add a new photo it has to re-index your pictures apparently it has to load for 30 seconds every. single. time. If it hangs, doesn’t say why you just get a janky low res spin icon then you have to hard close re-open and start all over. I have a hi-speed connection, latest iPhone, latest OS, latest app version so that isn’t to blame. I’d love to be able to depend on a photo printing service to send family and Snapfish isn’t it. It’s 2022. Come on..Kiss My ConverseVersion: 13.21.1

✓ Frustrating to work withThere are so many glitches with the app that make it frustrating to work with. You cannot zoom into the font when making photo cards. There’s no visible undo button, but if you accidentally press what looks like the undo while making a photo book, it will undo ALL of the layouts you so painstakingly created. The only way to fix is to quickly get out of the app and reopen before they save it. The price for items isn’t visible using the app, so I added my photo cards to the cart, to see what my design would cost. Big mistake! It no longer shows up in your projects to continue editing. They do allow you to edit from your cart, but if you try to change the wording ALL of the text disappears. Finally, I wish there was the option of a spell check. Nothing auto corrects and because the font is so tiny on your phone, you can’t tell if you’ve accidentally misspelled something. For such a big company, they could really do a better job with the app!!.Liz_a_t_leforceVersion: 12.1

✓ Don’t botherI started using snapfish about 2 years ago. They were great. Suddenly at the start of this year they started using their own branded paper… and it’s awful! The paper is weak, their printers don’t seem to be working well with it as everything comes out desaturated, dark and small lines all over it. The quality is not up to standards. The customer service during this was terrible, they have no idea what they’re talking about and can’t answer simple questions, they’re forced to follow a script which gets you no where. I thought maybe they were using this paper because they ran out of the usual good quality photo paper. I came back this month after a long break and nope! Still the same terrible quality paper. I’m so disappointed.SophieLHillVersion: 13.20.0

✓ Disappearing textThis was a tricky app to use because after all my text and photos were in I tried to edit the texts. When I would tap on the text fields the text inside the field would disappear completely. A few times it let me edit the text but most times I had to retype everything o wrote just because I wanted to make a small change. It got super annoying when all I was doing was trying out different colors for the text. Also limited layout options. Book turned out well though and quality was good. App needs improvement!.Beeeee1980Version: 11.12

✓ Please rectify photobooksI love the app! It is easy for photo prints; I also love how many offers there are- thank you Snapfish; and delivery is quick and secure. This would have been a 5* review based on the above things, unfortuntely I have reduced the rating because of photo books. They are impossible to make :( and editing them is too hard. I tried once on the app and could not do it properly and then tried on the laptop; again to no avail. I just could not figure out how to change the cover photo and then how to move the photos around on the other pages in the order that I wanted. Please try and rectify this SnapFish as I missed out on claiming my free photobook because I just could not make one. Other than that, brilliant company :). Thank you..Ashleigh_bhVersion: 9.9.1

✓ Poor print quality, poor customer serviceI ordered Christmas cards with 6 pictures and a design on the front of the card. It arrived with the pictures looking off-focus and hazy. I followed the instructions on the app, uploading a picture of the unsatisfactory cards and went to the chat feature to get an exchange. Despite the fact that I told them at the beginning of the chat that the problem was a print quality issue, the person told me that I got the product I ordered and was not sure why I had a problem. They then said they would “escalate” my issue to their supervisor who would be in touch “soon” via email. Several additional chats and 12 hours later and no contact, in the middle of the holiday season where I need replacements ASAP. I ended up ordering different cards from a different company. Don’t use Snapfish for holiday cards. Poor quality, frustrating farmed-out customer service.Blaine8742Version: 11.1.1

✓ Terrible.I ordered about 50 pictures on this app on oct 9, 2018 And was told I would get them around oct 18. As oct 20 rolled around I contacted them through live chat and they told me to wait a little longer. Now it’s almost a week since I’ve last contacted them so I contacted them again and they gave me the same answer. They told me to wait patiently. How much longer do I have to wait? I’ve never seen a photo printing company take so long to get to me. Plus I saw that the pictures are coming from NEW JERSEY and I live in NEW YORK. So why does it take more than two weeks to get to me? This isn’t the first terrible experience Ive had with this company. The first time they “forgot” to print one of my photos so I had to contact them to have them ship the photo that I paid for. I should’ve known I would go through this. Update: I had to contact customer service and they finally sent me my pictures and got delivered today. I don’t understand why they didn’t just use this shipping service the first time. The first time they gave it to ups which then gave it to USPS. We all know USPS is the master of losing packages..NinelambsVersion: 9.9.1

Snapfish: Photos Cards & Books works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Snapfish: Photos Cards & Books.