- 62.5LEGITIMACY SCORE
- 64.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Guidepoint Vehicle Locator App Complaints & User Negative Comments 2024
Guidepoint Vehicle Locator app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Guidepoint Vehicle Locator? Can you share your negative thoughts about guidepoint vehicle locator?
Please wait! Guidepoint Vehicle Locator Facebook comments loading...
Guidepoint Vehicle Locator for Negative User Reviews
✓ Does not workWill not log on. just says error after i hit the login button.Version: 2.0.3
✓ Bad connectionCan not access the account not going to online app is disappearing Worst app design I will not recommend. Please fix the app for sign in.Version: 2.0.7
✓ App CrashesI just download the App in to my iPhone 4S and it just crashes as soon as I hit log-in. :( I just reported in to GuidePoints website. We'll see.Version: 2.0.3
✓ The app does not workThis app does not load my vehicle location. It just spins trying to locate. It used to work just fine. I now have to use google chrome app and load guidepoint website in order to locate my vehicle. Please fix this issue with an update! Oh yes, i tried with 2 different lPhone 6 plus, no luck..Version: 3.1.1
✓ BUGS BUGS BUGSFIX THE APP! I PAID $1000 FOR THIS AND I GET A BAD UNRELIABLE APP?!.Version: 2.0.7
✓ Screenshot of app is NOT what you get.This app was my saleman to encourage me to purchase GuidePoint hardware for my car as well as buying the lifetime renewal. It was dissapointing to see only 2 of the 6 listed fuctions: Locate Vehicle and Assistance. The other 4 were not on my installed version on my iPhone4s. When I called GuidePoint they said MOPAR did not want these 4 to be available to us, yet the app on iTunes shows them still, leading us to believe you are getting them, like me, dissapointing..Version: 2.0.3
✓ Vehicle Security Locator Device/ ios App will never workDo not invest in Guidepoint's vehicle security device. You can't access on your phone and you have yo call in each time you want to check on your vehicle. This company will keep giving you excuses, on how they are fixing the problem. When in reality the no access to locating your vehicle is their intention all along. This is a case of buyer beware. I will be looking into a new device with another company. Hope this helps..Version: 3.1.2
✓ Old app better. Can't use with iPhone 4s that well.I wish I never upgraded! I have to ended user name and password each time. I hope my phone doesn't get stolen when I'm struggling to correctly type them in a not so good neighborhood in the city! Maybe they rather not want you log in all the time to use their service. Hate the new app. Paid to remove from vehicle to the next. Did I waste my money?.Version: 3.0
✓ I can't even loginWhen I put in my username and password I can't even click the login button, it worked the first time I used it but it no longer works. For as much as guide point cost this app should work perfectly..Version: 2.0.7
✓ Doesn't work with iPhone OS 5.0Great application.... that is until I upgraded my phone OS to 5.0. Now, the application doesn't work at all. Hopefully the tech guys are aware of this and will have a fix soon..Version: 2.0.2
✓ CrappyI just this app only worked for a week crappy app it won't let me log in now keeps saying try again time out.Version: 3.1
✓ Search my vehicle not workingAfter several updates to the app, the search my vehicle option is locating the car in a location I was about 2 months ago. Please fix this, the locator worked previously, but started to be bugged after a couple of updates ago..Version: 3.0
✓ Bait and switchPaid for the lifetime service back in 2014, received a call in 2016 that the hardware was outdated (2G) and that we would have to pay $400 + labor to have a 3G version installed. What? So, we had it upgraded. Come 2022, sorry, need to pay $400 + labor to upgrade to 4G. What? This is on top of them sending you a letter every year stating that you need to call them to confirm account information, and if you don't they deactivate your account. Canceled our service, what a scam. If not a scam, a total bait and switch. Don't sell me a lifetime plan without telling me I'm going to end up spending thousands of dollars to upgrade their hardware over time. If the router your internet provider gave you gets outdated, they send you a new one for free, its included in the service you paid for, as the service doesn't work without the router, same concept with Guidepoint's hardware. I paid for lifetime, but now lose out on that money because I don't want to keep giving them money to upgrade their hardware every few years..Version: 20.3.7
✓ New userWorks good so far. Would like to change views in the app. But works well.Version: 2.0.3
✓ Settings are not obviousI've been using this service for about two days now and am pretty underwhelmed with how the app functions for certain features. For Valet Mode and VIP, two very important functions, there is no obvious way of knowing if they are active or not. A simple on/off toggle switch is all it would take. As is, the app only pops up a quick message that the selected settings are on or off, but nothing is visible to confirm that once the message disappears..Version: 20.2.0
✓ TerribleNo support. Never works. What a waste. Run from this.Version: 20.1.0
✓ Login dissabledButton does not work to log-in..Version: 2.0.3
✓ Does not workI'm not able to give it no stars, but if I could I would. When I first got the locator installed on my car the end of April, this app worked fine - it said my car was parked a block from my house (where I've never parked before) when it fact it was 35 miles away at the airport, but it worked nonetheless. Today I get an error message at log-in - even with uninstalling and reinstalling the app. Bunch of crap just like the company itself (and I'm DEFINITELY speaking from experience in dealing with it)..Version: 2.0.3
✓ App just hangsThe app just hangs on my iPhone 5s. The browser version works better. Do not release this version if it does not work..Version: 3.0
✓ Please undo whatever you just 'fixed'I have an iPhone 6 so there is no reason this app should not be working! It was locating very slow, then it just stopped locating at all. I uninstalled & reinstalled the app, turned off & on the phone. I looked & just noted the app update. I can't even get into services to see if I can get help. It is working on the computer, so it is the app that has a problem. I'll erase this review if you will fix the app..Version: 3.1.1
✓ Cool while it lasted.Have five units, and six iOS devices that the app stopped loading on. Just fails out after login screen. Brought it to the attention of a readily available phone rep, who verified it worked on an MSPhone, and supposedly alerted some techs. Waiting on a fix. Wondering if I can change the rating later, because the thing looked cool for the three days it worked..Version: 2.0.7
✓ Log-In button disabledThe app has the log in button greyed out. What's going on? What's the point of this app if I can't even log in..Version: 2.0.3
✓ Crappy app - Please fixThis app is really crappy. Everytime I attempt to log in when not using wi-fi (away from home), I get an error message that says "Alert. Login attempt timed out. Please try again." I paid enough money to have guidepoint installed in my new car, yet I can't even access the app when I most need it. Please fix this problem ASAP!!!!!.Version: 3.1
✓ Not worth it!I am so disappointed with this app and their service. Their system crashes so many times, thus making it impossible to log-in and find my vehicle location. We've only had this service for 6 months, and so far I have had to contact them numerous times, so they can reset their system because it does not provide accurate location of my vehicles. In addition, their app and website always goes down, and deletes all vehicle information and status. So glad we did not pay for this service since it was provided to us for free for one year when we purchased our vehicles. Definitely will not be renewing when our one year VIP service expires..Version: 2.0.3
✓ Awful appI am kind of a stickler for design and this app doesn’t do well as far as its functionality nor does it make sense as far as the workflow. It barely can tell me where my car is located and it’s definitely not intuitive. Steer clear away from this product!.Version: 20.2.0
✓ Old version was betterThe new version requires me to log on every time I open the app. And, the new ux is worse. Two giant steps backwards. It almost seems like they tried to create an unusable app, right down to the crappy app icon..Version: 3.0
✓ Poor companyThis product very rarely works. And when you call support. They give you all kinds of excuses about how they can see your vehicle. What good is it if you can't see it. Terrible support Terrible company. Look for a better one I'm getting rid of it.Version: 2.0.4
✓ Quits as soon as the app opensApplication keeps crashing, could not even open it and use it for once. Needs some serious debugging..Version: 2.0.7
✓ This wont tell you current location of your car..You will not be able to find your car unless your car stays same spot for two days...Version: 3.1.3
✓ Latest Version "Broken"Car located on computer, no problems. Recent update has broken the app! As in the previous review, deleting, and reinstalling the app does not fix the problem... Please fix ?!?! iPhone 6s (ios 9.3.2).Version: 3.1.1
✓ Supposed to have VIP - don't see all VIP featuresI've revised my review - and I'll give the app 3-4 stars, but their customer service 2 stars max. This was a fairly expensive system, comparable to LoJack in price, but the add-ons and their costs make this a very expensive system in the long run. As for the app, once they reset my account (which I had to argue with the CS agent to get them to do it) it does what it says it will do..Version: 2.0.3
✓ Does not get past sign in screenI type in my username and password and it takes me to a "Loading..." screen. I've deleted and re-installed the app. My Honda dealership installed a device in my car to use with with app. Such a cheap way to make an extra buck..Version: 3.1.3
✓ Please fix this!App fails to open. Crashes every time. Used to work good on my previous iPhone..Version: 2.0.7
✓ Doesn't work most of the time...Most of the time it says the car is at home or somewhere it's not and some selections don't work..Version: 2.0.3
✓ App update interfaceThe old interface was better. The new one you can't tell if the system is on or off. All its says its sent to the car. I had the alarm go off three times in one day when I pushed the button to turn it off. Had to call guide point to turn it off completely till the app works again. Please fix the new interface please..Version: 3.0
🙂 Guidepoint Vehicle Locator Positive Reviews
Guidepoint Vehicle Locator works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Guidepoint Vehicle Locator.
⛔ Guidepoint Vehicle Locator Problems
