AdGuard Pro — adblock&privacy App Negative ReviewsAdguard Software Limited

AdGuard Pro — Adblock&privacy Negative Reviews

4.4
4.40498 star

Total 63 Negative Reviews

AdGuard Pro — adblock&privacy App Complaints & User Negative Comments 2023

AdGuard Pro — adblock&privacy app received 63 complaints, negative comments and reviews by users. Have you ever had a bad experience using AdGuard Pro — adblock&privacy? Can you share your negative thoughts about adguard pro — adblock&privacy?

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AdGuard Pro — adblock&privacy for Negative User Reviews

Former gloryThis app used to be the gold standard in ad blocking apps, but those days have passed. This newest version crashes a few seconds after launch…every time. I went through the whole issue where it just cut off all internet traffic, where it stopped working completely, all the issues. I’ve been using AdGuard Pro for a very long time (even use it on my computer) and I wish it would try to get back to the older functionality instead of trying to become something new. I’ll be looking for something else..Version: 4.3.2

Damn error update,come on!!!Seriously, fix it PLEASE 🙏🏼😫🥺🙁 I did everything and I only got”error update”… Many many months ago… I think try for another app if I change before September 30!.Version: 4.5

Not even worth 1 star!I have had issues with this app as I have been trying to load The Australian to read and it won’t load. Removing this app as it’s a waste of money..Version: 4.4.3

Unsure About UpdatesThe pro add blocker on iPhone XS seems to work for most adds but some walk right through it unrestricted. I noticed every time I hit the green circle ⭕️ refresh button 5 filters update. Doesn't matter if I did it 2 seconds ago. Every time 5 filters? Leads to lost confidence on my end. I also noticed it tracks the number of blocked add attempts. How big can this number get without auto deleting the count that most likely takes up space. It leads me to say I am unsure about the real effectiveness of this product. For example, on “Smart News” it’s still tons of adds and pop ups all the time. Perhaps looking for something more solid is now on my list..Version: 4.0.4

The app does not filter useless American ads. Very frustrating to see the ads all the timeThe app is close to useless since it does not filter out rubbish ads. After updating to IOS 14 it blocks everything so you will not even get to the App Store. If I could have rated zero it will be that. AVOID!!!!.Version: 4.0.2

Looks promising, but...Enabling 7 out of the 85 filters was the most I could do as Safari has a limit of 50,000 filters active. I started my choice with 74,000 filters and had to turn many desirables off. Many apparently duplicate others, so it’s a shame that an intermediary mechanism cannot parse all into one list and remove the duplicates. Yet to actually use Safari with this on..Version: 1.3.3

It used to be a great appI’ve used this app for a number of years. The major “upgrades” have been frustrating, but I pressed on. Unfortunately, with this latest update, I haven’t been able to find a combination of settings that doesn’t significantly drain my battery. This thing constantly runs in the background even with background app refresh off, and I’d often wake up to an almost dead battery. A battery check revealed that this app was the culprit. Restarts, reinstalls, resets didn’t improve the situation, so I deleted the app and am now using a different ad blocker. The battery performance is finally back to normal..Version: 4.3.3

Safari ad’s onlyFrom reading reviews I was u der the assumption that if I got the pro version, things such as YouTube ads would be blocked. Not the case, it will only block ads in safari just in case you came here hoping for the ladder..Version: 4.4.4

Broken in iOS 12.1No longer able to chose a DNS confit or enable tunnel VPN under iOS 12.1 what a shame.Version: 2.1.1

Is this Russian?I'm uninstalling as i think this is a Russian hosted app..Version: 4.3.3

AdGuard AppI used to think AdGuard was great. Lately I’ve had No End of Troubles with AsGuard! It blocks all the Wrong Things: Even blocked the App Store 🏬 and Apple Care as well. Someone modified AdGuard to the point where I can barely use it successfully now, and most of its features work very Badly now If at all! (It used to be very good: but, “Why fix it if it ain’t Broke?!!” as Australians often say about a product which was once good. In addition to this functionality problem, the layout and format now are simplistic and unprofessional. I myself have fairly high mechanical aptitude, have used the Internet for years, but I find AdGuard almost impossible to use now - and it’s graphics are Woeful - a retarded Child could have designed a far better Version!👎 I’ve finally Canceled my Subscription to AdGuard, and deleted them entirely. I think they were causing frequent Connectivity problems as well, because since I deleted them, things appear to be back to normal on both my Devices.👌 I’m using AdBlock Mobile at present which seems OK thus far. 😌 I can also recommend SurfPro VPN to online users, but surely SurfPro Could offer a wider Choice of Cities! There is only Sydney available in Australia 🇦🇺, and only São Paulo is available in Brazil 🇧🇷. - Otherwise it’s a fairly good VPN. 👍 Their Customer Support is very helpful as well. 🤠😅 Robert..Version: 4.1.0

Why Change the GUI?So speed is enhanced, but why change the Graphic User Interface? There used to be a nice, clear list of Standard AND encrypted Servers, also notating their location (Country or even City & State for some). It took me a day to find an encrypted server — I gave my data to the world in the interim... I can’t find a tutorial, though one was there after the “update” — Seems every time I choose an update, I loose both security and functionality — I wish I would have not taken the update that had Apple’s new 1984 restrictions earlier in 2020, not sure if I should have taken this one... At least it seems faster... Hope it continues and the “skin” is improved for functionality. Thank you for caring about privacy, though....Version: 4.0.2

Good but 1 issueThis is great app that does exactly what it says. The premium version blocks more and adds a vpn feature to block in app ads. There is just one issue, when the vpn feature is on, it logs every single site you visit and ad sites you didn’t visit. There should be an option to turn off all logging as this is a massive privacy issue. Yes, it is possible to reset the data, but it is better if the data is never collected in the first place. Hopefully the devs make the change. Until then I can’t use or recommend the app..Version: 2.1.2

DodgyApp isn’t even downloading properly. Can’t open it..Version: 4.4.0

Keeps blocking basic functionsFor example today it blocked the app store and the other day blocked discord. Not sure why it keeps blocking normal services then lets other suspect services through no problem. I have pretty standard filters and definitely all of apple is in the allow section. Not sure why the app store is being blocked. I go on the app and nothing is red. Apple is full on green yet it is being blocked. Please fix this random blacklisting of normal services..Version: 4.1.1

Is the VPN really working?When I go on the Internet and I try to find my ip address, I see that I am not protected with a VPN, because they know my exact location. I add the VPN manually in the app, with servers information, and it is still not working. Can you help me please?.Version: 2.1.1

Essentially worthless if you want to use wifiThis app is actually 100% effective as it blocks the ability to connect to the internet so no adds can load. I’m sure there’s a fine program under here but I simply need to use wifi..Version: 2.1.2

Stops updating when auto-lock comes on1. It stops updating when the iPhone’s auto-lock comes on (Battery saver is not on), so I am forced to disable the auto-lock in order to update 2. Then it takes a a huge time to update. And once updated it doesn’t remembers that it just updated and if you click on update again it will restart the huge, long time, updating process again!!.Version: 4.4.4

Doesn’t work with DNS blockers such as NextDNSBeen opening the app every now and then to see if it’s catching anything but it’s always at 0 ads/trackers blocked. I’d like a refund..Version: 4.4.0

Terrible Software - Either Works Too or Not At AllI expected to install this app, enable it, and have intrusive ads reduced in number. On one particular page that was flooded with ads, there was zero change in the number of pop-ups and banner ads after installing and enabling the app in Safari. I attempted to individually block these elements only to have them come back once I'd gone through the laborious process of switching from safari to the app, then back to safari, then refreshing the page. I then made sure that all the content blockers for Adguard were enabled only to NOT BE BLE TO LOAD THE PAGE AT ALL. I determined that this was due to the "Adguard Pro - Other" content blocker. There is, apparently, no way to see what rules are part of that list. Even with all other blockers enabled, all of the ads still appear. This app is not only useless for the purpose I purchased it for, the interface is infuriating. There is no reason I should have to switch between apps when manually locking an element (that doesn't even remain blocked anyway.).Version: 4.3.3

Great app but needs a few refinements…Hear me out, I’ve been using this app after updating to iOS 15 and it was very good at its time since competitors like Wipr didn’t have the same efficiency for blocking that many ads and pop-up but after a while I realized pop up were appearing but the page content would be blocked, and pages seemed to load slower (probably being a bit heavy on safari) so went back to Wipr and the blocking of ads was 100x better since last time. Also a lot less heavy on Safari. So unfortunately I stopped using the adguard but one perk of adguard is it’s customizable filters. If they could improve page loading and and blocking to the point i dont get a page pop up then i would maybe consider coming back but looking at the price difference its hard to come back. Hope to see some improvements in later update :).Version: 4.3.1

Butterfly GirlPurchased this app. not happy, still getting all ads when watch catch up shows on channel apps, which is why I bought it ! I did everything asked to activate it ... nothing, zip !! annoyed ....Version: 2.1.0

Too difficultJust bought it and honestly will probably uninstall without even using it, the terminology used within the app is such that you have no idea what it is asking to do or what you are activating, can’t even find a simple option to turn on ad blocking 😩.Version: 2.1.1

Used to be the bestI’ve reduced my review to 2 stars. This used to be best ad blocker on iOS but the developer hasn’t really been giving it the love and attention it deserves. Safari protection is enabled but the stats don’t update; ever. Safari protection is enabled but many time the rules don’t work or the app throws a funky error and fails to update or it just gets stuck on “updating”. I’m not sure if this is meant to push the DNS or VPN solutions but it’s rather disappointing at the lack of quality over time. I hope the developers eventually address and fix the issues, if not I think it’s time to start looking for another affordable solution..Version: 4.5

Blocking all accessThis morning AdGuard is blocking all traffic. I have it set as DNS and as safari blocker. I had to turn it off to access my usual websites.Version: 4.0.3

Does not block ads in any appsDespite following the instructions 100% (I am an IT tech with 38 years of computer experience, so NOT a newb), all ads formerly displaying ads were still displaying ads despite conducting a hard shutdown and restart of both the apps and the iPhone as a whole..Version: 2.1.2

Undocumented ways to break FaceTimeIf you want to use FaceTime and full-tunnel mode you have to use the “unstable” no-icon mode. That’s fine but it took a bunch of missed calls and then some googling to figure out that this was the problem. How about you mention this instead of relying on users somehow stumbling across the required github issues and somehow understanding what they mean. There’s already a goddamm info section where you talk about compatibility with other VPN apps for Christ’s sake. Otherwise this would be five stars..Version: 2.1.1

HELP!Downloaded app 2 weeks ago, it says I have too many filters for Safari... unable to read rest of bottom banner message (I only have 3 filters set) or find any type of helpful suggestions as to what filters to choose for what. There’s 88 different filters to choose from. I’m still seeing tracker ads everywhere and stupid pop ups that prevents the page to be seen. Is there anywhere to get help with understanding what needs set in the settings? Will re-review once I get this figured out or end up deleting this app..Version: 2.1.1

Not sms spam blockerThis app appears in search for blocking sms spam texts. Itappeats to not do that. I wasted my money..Version: 2.1.1

“ UpDated” to Make Completely Useless & Broken. Now Just Useless!Was Fixed to Make Completely Useless & Broken. Now Just Useless & Broken. Read Other Reviews written within the last month. Developers WELL AWARE OF THEIR BROKEN APP. Yet still play “ dumb” in comments / review section of App Store. Hey AdGuard Developers…You Broke what was a good working app. It NO LONGER WORKS. It No Longer works with Other VPN’s. You Changed Things in the App that Did Not need to be Changed. For one, put Safari options back into Advanced Page. You guys just seem to move things around to look busy & then ruin things that don’t need fixing. Stop asking for details as if your subpar work needs more info. You know what YOU DID. You know what you changed & broke. FIX IT. YOU have had this reported broken App for a Month Now. What’s taking so long to correct? YOU HAVE TAKEN PEOPLES $$$$. FIX IT! If you use this App in its current state you may as well “Brick” your iPhone & iPad. BEWARE!!!.Version: 4.3.1

One annoying issueAdGuard Pro for iOS is not blocking Google search ads completely. The ads are displayed in the search results and are sometimes blocked if you click on them. Ideally, I would prefer it if there was an option to completely remove these ads from search results. I can make this work using AdGuard for Mac but not with the iOS app. Note: I do have the search ad filtering turned off. I would be grateful if AdGuard would reach out if I am doing something wrong..Version: 4.2.2

2 stars… too intransparent, too buggyThis app does NOT give you an option to remove the VPN profile if you decide not to use the DNS service. You'll have to delete the app to delete the profile… that's rather intransparent. What's even worse is that it completely cripples my iPhone after a reboot, apps will not open past the splashscreen, Wi-Fi will not connect (settings app freezes when i tap "Wi-Fi"). When I disable the DNS service inside AdGuard, turn on flight mode, then turn on Wi-Fi, only THEN my phone becomes responsive again when using a cellular connection. Using the AdGuard DNS service will use ~10MB a month, which is beyond my understanding seeing as AdGuard Pro will only create a "local" tunnel and not route traffic through servers. The app either still updates filters on cellular (even though I turned that off) or sends/receives high amount of data when using the DNS service. The more I switch between Wi-Fi and cellular, the higher the cellular data usage of the app. Why?.Version: 1.3.3

Disappointed.I purchased but after downloading and installing, it says it's not available for my iPad. No refund either. IDGAF anyway... iPad 4 v10.3.3.Version: 2.1.1

Something went wrongThe app was working fine, then one day when I launched it to check on how it was doing. There was red text at the top saying "Safari Content Blocker is disabled". It was strange as my toggle for that in the Safari setting was set to "ON". I clicked on "check for updates" and an error popped up saying "Filters cannot be loaded to Safari...", so I tried to follow the instructions, cleared off the blacklist and cleared the selected filters, but when I did that, the same error message popped up and it reset my filters to the unchanged state. I ended up uninstalled and reinstalled the app to reset the VPN profile but when I launched the newly installed app. It stuck on the loading screen which said it wouldn't take longer than 30s to load filters into Safari but that screen never went away. I can't no longer access the app as I could not go past that screen. Quite frustrating!.Version: 2.1.1

Misleading"Block ads on all apps and browsers" - Lies! Doesn't block any ads on Chrome. This is what all mobile users want these days. I will happily give you 5 stars if you can make this work on chrome. Because I'm happy with your product, especially the Mac version..Version: 1.1.4

Only works for SafariIt doesn’t work for any external app..Version: 2.1.2

So it finally happened...Your app broke. Even though my Content Blockers are enabled in my settings for Safari as well as inside the apps configuration it’s no longer blocking ads in Safari as well as whenever I open the AdGuard app it bombards me with the super annoying pop up that Safari blocking is disabled and how to “fix it” even though I’ve done what it says and it’s still not working/annoying the ish out of me. I’ve tried contacting customer support and of course just got a reply with the usual generic links telling me how to go into my settings and enable the Content Filters in my phones settings. How convenient you guys quadruple the price with a new UI that is absolute trash. Thanks!.Version: 4.0.4

Same issue as Grayson with iOS update.Just like Grayson’s review I’m having the same issues with connectivity lately after the latest iOS update to 13.4.1. I have tried the same thing like toggle on and off Airplane mode, switch to my other WiFi networks, etc. It will work right away as soon as I disable AdGuard Pro. I don’t know if it’s something within the iOS update or something AdGuard hasn’t updated on their end. All ads in apps are showing up now :-( I’ve also removed all other Ad Blockers within Safari and setup via VPN profile to make sure there is not conflicts..Version: 2.1.2

Doesn’t block in app ads!I wasted my money for nothing! It doesn’t block ads in my apps and a total scam!.Version: 4.2.2

Battery issues, DNS, overworking/overheatingI've been using this app for a few months and it works, but the few times I've turned on DNS my phone would overheat while charging. The culprit of course was this app. I looked into my battery settings to see what apps were running while it was charging and this one happens to be the only one running in the background. I've uninstalled and my phone works fine now. It also does not lag anymore, which I was unaware this app was causing until it was gone. Services work, of course, but at the cost of overworking the phone to the point of overheating. It's not very efficient. It knocked down another percentage in my overall battery health..Version: 4.5

Waste of moneyOnly works for safari. Don’t waste your money if you’re trying to block ads on apps (YouTube/instagram etc).Version: 4.3.2

Does not block ad. Wasting money..........Waste of money.Version: 2.1.2

June 2020 Update Not GreatI’ve been using this app for a long time to block a lot of advertising and tracking domains. The previous builds have always worked intuitively since the app was straightforward with its DNS logs outlining advertising and tracking websites plus the option of custom filters that you can create. The most recent update (June 2020) really sacrificed a lot of the straightforward features and fluidity for “better” appearance. Not only did the DNS logging become more obscure with its detailing of whether or not a domain is tracking your activity, it also made a lot of the navigation very clunky. I’m not sure why the homepage now only has a graph (not sure what this accomplished other than looking “techy” for basic users) with DNS requests and average time. They should have really kept most of the features from the previous build by keeping the DNS logging/activity under one page via scroll and keep the settings separate. They should also bring back the colors of tracking domains for the DNS activity. Overall, the current build feels slower than the previous one due to poor UI layout and the loss of simplicity in tracking and blocking unwanted domains..Version: 4.0.1

Please don’t force people to review an appNormally I would have given a 4-5 stars for this great app. But when I am forced to either write a review or report a problem, that is just a terrible user experience. I would never use an app that forces me to do this..Version: 4.2.0

VPN mode is not reliableVery often internet connection would fail until I toggle VPN (DNS)..Version: 4.5

You can only block-No allowed list. No way to add filters.This is an ongoing problem. For this app to work properly you need to have the ability to allow, edit, block as needed. The features of this paid app were stripped down to the bare minimum. As of right now the app only blocks. The filter lists all say zero filters and there is no way to add any, There isn't a allow list. Also you need to be able to add some form of filter. The app still works--barely. They have updated since my last review, but the problems persist. The developers know about this problem because they reached out to me through Apple asking me to change my review. In the email they said they were working on this app. This was over a month ago..Version: 4.3.2

Not workingTotally broken now. Used to be excellent. Updated to the latest version and now it is useless..Version: 4.4.1

50/50 chance it decides to workLook, I get it. Ads on iOS are impossible to block because Apple. But the app no longer is consistent at performing it’s advertised function and while I sympathize, I cannot recommend it anymore..Version: 4.2.1

IOS 14.5 issuesThe app has stopped working properly on iOS 14.5 with ads still coming in and filters not updating. The vpn periodically causes me to lose internet access when connected to the WiFi. Awaiting a fix from developers, an issue has already been submitted on GitHub but the issue is only a medium priority. I think this should be a high priority fix as the inconsistency has made be stop using the app..Version: 4.1.1

Waste of moneyThey have promised more than 50k supported filters in safari but dis not. App crashing if you will add more than this nr also 50k filters means you can use only one maximum two filters location! Pore work of developers from this company...promises promises nothing else at all AVOID! Ps developers is not misunderstand it has been your description... also ios app crashing constantly when you re-editing filters and also bugs with ios 12 poor developing full stop.Version: 2.1.1

Don't work at all on M1Hope one day it will work..Version: 4.2.2

UselessNo longer effective against app revoke.Version: 2.1.2

Not user friendly!May well have the functionality that I want but I will delete the app as it is impossible to work out how to set it up - there are a couple of videos but you have to be able to follow them at impossible speed.Version: 2.1.1

Auto-update OFF saves the day again!When will people learn? Turn auto-update OFF. If an app is perfect, don’t update unless the release notes and situation suggest it is a good idea AFTER YOU HAVE BACKED UP TO ITUNES WITH ENCRYPTION ON. This app will never get updated for me. Why? 1. THE FUNCTIONALITY IS STILL BANNED - Apple took all of these apps off the store because of THEIR FUNCTIONALITY. - That FUNCTIONALITY is still not allowed! So what would an “update” possibly bring me?? 2. A SUBSCRIPTION SERVICE WILL BE ENFORCED - AdGuard ‘Pro’ is now a SUBSCRIPTION SERVICE, if you follow their business trends, which even from the basic AdGuard app, you can get the idea of. - whatever it is this app is offering, which will be worse than the original because of point 1, there will be only one way to imitate a sub-standard version of the original, and that is to pay them a monthly subscription. PLEASE, PLEASE, TURN AUTO-UPDATES OFF!! Developers update apps to ads, subscription services, take good features away, make good features worse, and they will ALMOST NEVER tell you what they are really doing in the update notes. But put it like this: if the app does what you want it to do, and the update notes do not impress you, there are shortcuts that currently take advantage of the app in ways it probably does not want you to, or has been taken off the store and is suddenly back: DO. NOT. UPDATE..Version: 4.0.1

Dumbed down.Cannot find my whitelist. Cannot see a blacklist. Seems that decisions have been taken away from the user except for very general stuff. It works, it just doesn't work the way it used to and I liked the way it used to work..Version: 4.0.1

Option to add manual host linksWhere is the option to add manual host file to the filter? Default ones are not blocking all ads!.Version: 4.4.0

Was goodThis has been brilliant for years but recently it’s just slowed my Internet down. Since uninstalling my phones twice as quick. I bought this a few years ago so hope to put it back on if it gets quick again..Version: 4.4.6

Not comparable with desktop versionDesktop Adguard is fantastic. The mobile app is way different and does not do a great job. Many adds don't get blocked and still annoyingly visible..Version: 4.3.2

Had to uninstallWorked great for months, but now Safari is really slow when running this app. Works much better since I uninstalled. Hope it gets fixed..Version: 4.4.3

Family sharing option doesn’t show anywhereHi there, I bought the subscription of adguard as mentioned in the support that we can share it with the family but I don’t see any option to share it with family, please suggest Thanks.Version: 4.4.4

Very bad and Not a good app for Apple IPad.I don’t recommend to anyone to purchase this app, After installing now lm getting more then before. So frustrating and angery.Version: 4.1.0

AdguardCan’t work out how to use Way too complicated.Version: 2.1.1

Constant disconnects, zero customer support, after paying for this being pushed to a subscriptionFirstly the app does not block ads very well even when it is working. When the VPN is enabled my internet is very slow or does not work. I can see the VPN logo flashing on and off on the taskbar as my phone attempts to access the internet. I’ve contacted adguard on their forums as well as uploading bugs to github and they don’t seem interested at all. I paid a “lifetime” license for this but they only seem to be interested in forcing me to an alternate product with a forever subscription. I’ve purchased several of their desktop licenses as well as this one and have been a local user, but after this greed I will be looking elsewhere. The greed wouldn’t even be so bad if the product just worked and/or if it was supported..Version: 2.1.2


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