- 90.0LEGITIMACY SCORE
- 90.5SAFETY SCORE
- 17+CONTENT RATING
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Cleaner Guru: Cleaning App App Complaints & User Negative Comments 2024
Cleaner Guru: Cleaning App app received 91 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cleaner Guru: Cleaning App? Can you share your negative thoughts about cleaner guru: cleaning app?
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Cleaner Guru: Cleaning App for Negative User Reviews
✓ No value for moneyMost expensive and not worth app. Price is high.Version: 2.1.5
✓ Keeps crashingStarted out well and everything looked promising but then the app constantly crashed and the whole process of cleaning photos had to start again. I’ve been unable to delete duplicate photos because of this..Version: 1.9.7
✓ Couldn’t understand itCancel my subscription.Version: 1.9.8
✓ Help!Please help-the app had changed some of my videos and photos to black. Not just on the app but on my backups in OneDrive and elsewhere. What can I do to fix this ASAP? All precious and sad that they might be lost..Version: 1.9.6
✓ Needed to talk to customer service, but like I said there no place for me to tell youI don't like some one to assume I want any part of this company the only thing I want from you is the SIX DOLLARS YOU TOOK FROM MY ACCOUNT!! If you check you will notice that I stop as soon as you people ask for money I feel I need to check and see if your for real or not there is to many of these kind of company coming right now so soon as you ask for money I STOP what ever I was doing. Ms. Shired I couldn't find anywhere else give this to you...Version: 2.0.8
✓ Free to download but not to clean devicesI rate this app 3 stars on the fact that at least their advertising was correct on its free for downloading, but in order to use the app you must pay $30 or more a month just to use it. And if you can’t then everything you’ve done with the app reverses its progress and clogs up your device once again..Version: 2.1.7
✓ Completely screwed up my contacts and merged unrelated work and personal contactsAfter supposedly merging duplicates, I started getting calls from people such as my neighbor but with my female clients name. Or I went to call my mother she was no longer in my favorites and she was merged with hundreds of random emails super buggy. Disconcerting and possibly major problems to come as a result of having use this what I wanna know from the makers how to reverse it when it’s done and there’s no easy access customer service, so I’m leaving this review to warn others and hopefully the Makers will contact me..Version: 2.1.3
✓ Beware: Almost Deleted Important PhotosThis app selected photos as duplicates that weren't duplicates. If I didn’t check, I would have deleted sooooo many photos that were not duplicates and I didn’t want to delete. When I tried to go threw the photos the app said were duplicates but weren’t, I have to uncheck the ones that are not duplicates and that was almost every single photo! This app thought photos that were taken at the same time of day were duplicates, but most of then weren’t. I tried to give it a chance after that annoyance but in the process of unchecking hundreds of photos, this app crashes and I have to start all over. Extremely Inconvenient. So I deleted the app. It’ll be faster for me to go threw the photos myself. This app didn’t help me clean out my phone at all. Plus i believe it only connects to the phone storage, it would be really great if it also connected to iCloud storage. This app only cleans out your phone storage, not your iCloud storage. (If it works at all) I’m glad I canceled before the free trial was up..Version: 1.9.5
✓ Free to down load, pay to useUseless everything is behind a subscription paywall the ONLY thing you can do is scan memory, everything els is LOCKED behind a subscription paywall. you can look at all the features but you can’t use them, NOT WORTH IT. does NOT clean cache.Version: 2.1.7
✓ Stop ruining my game playEvery time my phone is it bad percent I put it on the charger. This app is connected to my charger so every time I put the charger well I’m trying to play it just takes me to the app and it really misses up my game play like I was playing Roblox and I was trying to charge it because my phone was at bad percent and then it takes me to the app which causes the game I’m playing to take me to the home screen where I was going to play like I was trying to talk to someone when my phone was a at bad percent and it took me off and took me to this unwanted app now I’m never gonna meet a person again, unless I’m lucky Thanks to whoever made this app I am uninstalling this app and never installing it back.Version: 2.0.0
✓ App closed unexpectedly oftenIt’s not stable when I used the app. It closed by itself unexpectedly after few minutes before I can finish a task. Please refund my money. I don’t want to renew..Version: 2.0.5
✓ Still figuring out if it’s good ..Not sure of my review just yet.Version: 2.1.1
✓ No no - you charged me at the beginning of the trial period !I signed up for 7 day free trial and I was charged day 1 Product errored out as well! Please refund.Version: 2.1.1
✓ Not free and slowApp not free and slow.Version: 2.1.0
✓ Do you want me to sign up for what things that I’m not going to get?You tell me how you’re going to help me get rid of my cachets you’re gonna do this you’re gonna do that and you’ve done nothing.Version: 1.8.3
✓ Do not use this app!I have a new iPhone SE within one year old and my camera now freezes after using the app. It has damaged my phone..Version: 1.9.6
✓ DangerousHijacked my phone. Had to turn the phone off to exit from the app..Version: 2.0.1
✓ Lost my contactsTerrible app - ‘consolidated’ contacts by combining random people.Version: 2.1.1
✓ Not for freeeAfter 3sec after you finish clicking continue few times it asking you for payment details even when you want to go free trial. Do not waste your time with this app!!!.Version: 1.9.7
✓ Keeps kicking off ftom the appHigh battery consumption, quickly dropped 6% in 10mins program run, when I tried to delete some videos from the app, it keeps kicking me off from the app and need to redo analysis, and I felt my phone a bit hot after running the program, also quite costly.Version: 1.9.7
✓ Not a Duplicate RemoverThis app tries to remove ‘similar’ photos not same so did not work for me. Also found duplicate phone numbers in my address book and then completely stuffed it up! Bought full version and would like a refund!.Version: 1.9.7
✓ AvoidI was charged even though I signed up for a weeks free trial. It said $6.99 and I was charged £6.99 - when I was in subscription it said I was using 43% storage and then when apple gave me a refund and I was out of subscription the app said I was using 93% storage - presumably to get people to sign up..Version: 2.1.7
✓ Doesn’t workDon’t waist your time. This app does not work properly. When attempting to clear duplicate photos, screen shots or videos the thumbnails are just black so you can’t see what it is suggesting to delete. When you do try to get a function to work it just sits there with the icon spinning sometimes for hours and never completes the task. I had to shut my phone down completely more than once just to get out of the app. Way too many glitches. Just don’t do it!.Version: 2.1.1
✓ UnimpressedThis app didn’t seem to do anything..Version: 1.8.6
✓ Not honestCharge me befiretge Trail. And contuing to try charge my card..Version: 1.9.7
✓ Time consumingI have 4000 plus photos to sort through. I don’t have 4 hours to sit and go through them all to decide which to keep and which to delete. I need it to sort 100 photos at a time. I finally went through just a section like screen shots and get to the end, thinking all the photos I selected were to delete and instead I selected all the ones to keep. I said forget it! I’m deleting the app. It’s not helpful..Version: 1.9.4
✓ It’s not FREE!I started by try to compress 1 video and I had my phone plugged in and I waited 4 hours and 20 mins for one 30 second video to compress and nothing . It totally tied my phone up and was useless. First off this app says Free, We’ll folks it’s not. It cost 6.99 per week. I HATE when I’m lied too. I think they do this so they get all our information and that’s their BOTTOM LINE. They then in turn sell it or listen in on you . Or basically anything they want to do with our private information . Second of all it don’t work. 4 hours 20 minutes for one compressed Video is totally unreal. I don’t understand..Version: 1.6.1
✓ No way to cancel subscriptionHow can this be cancelled easily. I do not want to subscribe.Version: 1.8.9
✓ Was ok, but then messed up my phone…The app was working until day 6 when my iphone started having problems…(even after powering off and on)…like glitching, only some of my apps showing up, continuous thinking/waiting on other apps to open, then the last straw when it kept my pictures from sending by text and blocking out contacts. After I deleted the app, my phone worked perfectly fine, again. Thanks, but no thanks. I’ll just delete my own videos and pics..Version: 1.9.6
✓ Not workingDoes not identify duplicates and takes forever to scan photos. Keeps crashing.Version: 2.0.4
✓ Promises but doesn’t deliverWas excited about this but 1: minor/medium annoyance - the Instagram ad showed it deleting app caches which it cannot do (I didn’t buy it for that, hence relatively minor to me) 2: It identified duplicate photos very well. 6,000 of them. But when I ran the delete process it hangs. Left it for an hour but don’t believe it was doing anything..Version: 2.0.4
✓ Not FREESaid it was free that is a lie.Version: 2.1.5
✓ DisappointingThought this was meant to power through and make a real change to my cleaning. It does nothing innovative and at £7/month is overpriced. Save the time and money by using native storage tools.Version: 2.1.1
✓ McCarrisonThe subscription is too expensive..Version: 2.0.1
✓ £6.99 per week subscription pay wallThe “free” features of the app are not very good when you’re nearly constantly asked to subscribe… Need I say anymore? That’s insane!.Version: 2.1.1
✓ It didn’t workIt didn’t save any room in my phone.Version: 2.0.2
✓ NOT FREEI could choose some certain videos to delete but when I went to my photos and got done picking what I wanted deleted wich I had spent like ten mins getting ready to clear like half my photos just for it to say that I can’t delete them unless I pay…😒🙄 Kind of disappointed. For anyone who is willing to pay money to clear their storage it would probably be a perfectly fine app and a good source to use. I personally think this is not what it was made out to be. Couldn’t even delete my duplicates of certain photos….Version: 1.9.6
✓ Con/sharp practiceDo not touch this app! Clicked for free trial yesterday, tried the app and it doesn’t perform as it should, went into my subscriptions and cancelled app after trying the app (same day, probably within 30 minutes of downloading the app). Shows in apple subscriptions as cancelled, deleted app yesterday. Guess what the con artists took a payment from my account today….so much for trial and so much for cancelling the subscription. What is going on?.Version: 2.1.1
✓ One start hit two by accident and dint let me changeTheres is absolutely no option to cancel the subscription and its charging me I even forgot had this thing til I seen charge on a brand new card I just activated TODAY. Literally today unbelievably annoying and dissatisfying/disappointing and want my refund back and cancel my subscription since you don't give us an option to do it ourselves on the app thank you.Version: 1.9.6
✓ Broken and bad appI purchased the app after trying the trial. I have no way to contact any one. And now I find there is a app validation error which is not really doing anything and made the app useless..Version: 2.0.6
✓ At 7$ a week!!!!! It’s cheaper to to buy storageWhy is it more expensive than high end software like adobe. Or indeed buying more space on apple. Greedy beyond belief..Version: 2.0.0
✓ Ruined my contactsDo not use for your contacts! This has ruined 10 years of contacts I have no details for people contacting me any more.Version: 2.1.2
✓ Deletes your photos far to quicklyIf you tap something automatically there is no way to reverse it if you made a mistake.Version: 2.1.3
✓ Constantly shuts downUsed initially to clean up duplicate photos and worked briefly! Although if you start deleting photos and leave the app your back to square one and have to start again (which if you have thousands of photos it’s unlikely you have time to do them all in one go) really no quicker than just going into photo app. Secondly only had app for around 2 hours and now each time I go into it the whole thing just shuts down and throws me out! Absolute waste of time. Definitely WOULD NOT RECOMMEND!!!.Version: 1.9.6
✓ Disappointed - waste of timeAfter reading reviews, I thought that finally there is an app that will sort things out I followed instructions Left it running all night whilst iPhone was on charge Looked at it in the morning and it had not moved any further than the night before Such a shame or should that be sham Lest to say, subscription cancelled..Version: 2.0.1
✓ Don’t even think about it .Slow . Crashes every time . A complete rip off.Version: 2.0.4
✓ Do not getIf I wanted to do anything I had to pay which i refuse to do.Version: 2.0.0
✓ No goodThey have access of all your subscriptions, photos, videos, FAcebbok and other social media… I don’t recommend..Version: 2.1.0
✓ Made it worse! Absolutely mind blownSo my phone had low storage so I downloaded the app. It said it was 95% used…. Spent over 2 hours deleting ….which I could have done without the app…. It really didn’t help much at all… When I was done… it said 98% used!!!! What?!?! I deleted over a thousand pictures and videos and contacts and now it’s more crowded than before! Oh and after 2 days … everything I deleted was back on my phone! What a waste of time ughh.Version: 2.1.1
✓ OverpricedThis app is essentially a more complicated way of deleting files from your phone with a pretty interface. What a waste of money..Version: 2.0.6
✓ App quits constantlyJust spent £50 on an app that quits constantly in the middle of actions. Worked on photos but is crashing each time I try and clean my contacts. Given up after 15 attempts. Refund please..Version: 1.9.4
✓ Trash App don’t downloadDon’t download, it straight asks for subscription without offering any free trial. You can’t use without paying. 👎🏻.Version: 1.0.2
✓ Contacts were deleted😫🥺🥺😫🥺I have a real estate company! I used the application to eliminate duplicate contacts! The surprise is that all 25,000 contacts were deleted, each contact has its name! Very sad situation, it is the work of many years, I need to recover the names and telephone numbers of each one as soon as possible!!.Version: 2.0.8
✓ CostYou should post your cost up front with App Store, not when is already downloaded. Bad trick..Version: 2.1.1
✓ No Hope – A Mega LetdownSo, I gave this free storage cleaner app a shot, thinking it could tidy up my phone without breaking the bank. First off, the download was smooth, no upfront charges – great, right? Well, not really. Once I started using it, the app bombarded me with prompts to buy upgrades. Like, come on, I thought it was supposed to be free? It felt a bit like a trick. And the worst part? It didn't even do a fantastic job. I expected my phone to feel lighter, but the storage savings were meh, and the whole cleanup process was slower than watching paint dry. Honestly, it left me feeling a bit misled. If an app claims to be free, it should actually deliver some decent results without constantly asking for my wallet. Lesson learned: always read the fine print before getting excited about a supposedly free app..Version: 2.1.1
✓ Crash, Crash, Crash 👎🏼Crashed 5 times in the space of 20 minutes when trying to analyse data on phone. Tried batch deleting and it crashed. Tried compressing a video and it crashed!! I wouldn’t waste your time until the app is improved, is quicker and doesn’t crash!!.Version: 2.0.1
✓ Thumbnail Image Doesn’t ShowAfter waiting 15min+ only 3% of Thumnail Images shows up..Everything is painfully slow and not efficient!! But Great Idea though.Version: 2.0.6
✓ Not as smart as I thoughtIt only took me a few moments to realise it was not comparing images properly, but choosing the best one out of 3 possibilities that were similar not duplicates. App not for me..Version: 1.9.6
✓ Read b4 useThe third party would have right to use what’s been deleted from ur phone by given them a promise in signing in.Version: 1.9.3
✓ It’s okay! Mediocre at best.I thought this app was going to be great but it’s not. The analyzer isn’t very strong because it didn’t identify many duplicate videos, and it did a poor job selecting the best photo when comparing similar photos to delete. Often times it identifyied the “best” photo as the one with the subjects eyes clothes. I don’t know how it made that determination. I gave it 3 stars because I liked that I could compress a video to save space instead of deleting it..Version: 2.0.6
✓ RIP OFF,,NOT WORTH 2 CENTS.I tried your app. It merged a few contacts that’s about it. As for my pictures it wanted to delete a lot of them just delete and everything’s good,,,not, also the same with my videos app wanted to delete the large videos I’ve taken but not the other downloaded movies I can do without. All this app is really for is absolutely nothing it isn’t worth no kinda money at all. I don’t get it who would at $25 a month for this crap in my case it would’ve been $30.. also I’m writing this review for 2 reasons first I had a week trial period I canceled the trial period and I was charged $6.99 for premium but wait there’s 2 kinds of premium a $4.99 and a $6.99 so they nail you with a extra $2.00 charge for a 1 week premium app that isn’t worth 2 cents or downloading for that matter. I give it 0 stars due to the app wants to just delete anything it thinks the amount of personal information and other sneaky things they don’t need to have. There are free apps that are so much better than this spying, snooping and having data they shouldn’t have and they know it too. And developers owners don’t comment and say sorry about your experience blaa blaa blaa we will use this info to make app bettter,, I unsubscribed and deleted ap through apple like it said to and they charged me the 2 tier premium… sneaky app that gets that extra $$ from how many people a day its 0 stars for a app that’s worth 0.00.Version: 2.0.8
✓ Help neededHow can I unsubscribe the apps ?.Version: 2.0.1
✓ Concept great, execution needs workThe app interface and options are great. It’s been well thought out and I really love the concept… but… it crashes basically every time I attempt to use a filter in changing the default selection of photos, or to delete some extras. I can’t get far with it. Updated the app and still crashing. Hopefully it’ll improve for future users, but now my trial is almost done, I don’t think I’ll continue at this time..Version: 2.1.4
✓ Only cleaned less than 1% of storageHaving thousands of pictures, this app “cleaned” by selecting for deletion ALL my screenshots, not only duplicates. I’ve used 20mins of my free trial and in this time used the app to its fullest extent but saved less than 1% of my storage. Waste of time. Waste of money. Use the trial but cancel the same day to save your money. This app is poor value..Version: 2.1.1
✓ ScamThis app doesn’t work like it says Anna I’m trying to cancel but it’s not letting me because there is no button.Version: 2.1.5
✓ Not good at allI saw this app as an add thinking it would finally help clear duplicates of photos i may have or clear extra storage. You have to pay for it all!! i expected at least some of it to be free. Very disappointed..Version: 1.9.7
✓ Very bad app don’t download any moreDamage all my contact, mix 2 different people number to one person.Version: 2.1.2
✓ MOST EXPENSIVE & RIP OFF SUBSCRIPTIONOne single app, that does the same thing. Clear some space which you can do it manually but with the help of the app you can do it but quicker. If it’s saving you some space on the device or on iCloud by compressing the Videos, then you are getting some free space however losing the high quality video you originally had. So the saving of space comes with a cost of quality reduction. Should you pay for this application, maybe little bit. But this application subscription costs £6.99/week which if you use for couple of months it will cover the cost of couple of years iCloud Subscription. Not just that, there are so many different prices for the exact same subscription. OVERLY PRICED FOR WHAT IT IS!.Version: 1.9.7
✓ Messed up my contacts.Completely messed up my contacts. Had to restore my iPhone and retrieve back up data..Version: 2.1.1
✓ NopeTakes everything of your phone and is easily recoverable… I cloud dumps it back on phone when app not activated or paid…. It’s like taking all the weight of you and you build more as it flows along side… stop and rest?… here boom weight back on David and Goliath … David’s paying Goliath this time :/.Version: 2.1.1
✓ Not functioning and charged me even after subscription!Not functioning and charged me even after subscription!.Version: 2.1.1
✓ Keeps crashingTerrible experience, the app keeps crashing, have had to delete it, it’s unusable!.Version: 1.9.7
✓ £6.99 a week 😩😂😀 You’re having a laugh.Don’t waste your time they want £6.99 a week for that buy a big backup plan on iPhone . Still a rip off..Version: 2.1.1
✓ Worst app everI used this app and in the beginning it seemed like a great app. Then when I used the merge contact feat and tried to clean up my contacts. It messed up not only my phone but any other contact transfers to any new phones any time I tried to do a data transfer the problem when along to the next phone. I bought a brand new iPhone 15th to fix the issue of having to wait for my contacts to load sometimes 2 min or so and because of this app that didn’t work. Now no matter what I do I when a slow phone. Also when I try and do group text that is all messed up. All this never happened till I used this Cleaner Guru app. Now let’s talk money. I got an app for free and without my knowledge or permission this app has been charging me $6.99 for 13 different months sometimes twice a month. Needless to say I’m disgusted with this app service and product and I don’t recommend it to anyone else. I tried to request a refund and no one responded to me. So now I have to take my time out of my day to file claims and go through an exhausting process just to get my money back..Version: 2.1.4
✓ Lots of workI have 40,000 pics and was hoping this would offer a quick way to clean up duplicate pics, etc. it does pick them out but still is a manual process to determine which ones to delete. Other than pics I didn’t find much use with this - duplicate phone numbers but that honestly doesn’t impact me but i did clean those up. My biggest complaint is I was charged twice and when it renewed it charged me twice again. $6.99 twice each time so I cxl’d and can’t get my money back..Version: 2.1.1
✓ Do not download!I downloaded this app for the free trial, realized it wasn’t what I needed and yet after I cancelled and deleted the app I was still charged twice! Now waiting for it to “expire” next week and I’m hoping I don’t get charged yet again before that time. Don’t get suckered..Version: 1.9.9
✓ My phone shut downThis app made my phone running extremely hot and battery gone 10% in 5 mins. My phone totally shut down and no response afterward. I have to delete the app, and 3 minutes later phone back to normal..Version: 2.0.5
✓ Not freeFalse advertising.Version: 2.0.6
✓ Not easyThis App is not what it shows to grab your attention. Once downloaded, there is no instant fix. No instructions..Version: 2.0.1
✓ Money is requiredThe reason why I put a 1 star was because that it’s needs money to clean everything up and some people like myself don’t have money..Version: 1.9.9
✓ Not worth itIt’s a little useful, but no app is worth £7 a week, and this isn’t powerful enough to warrant it.Version: 2.1.5
✓ RubbishButtons “select/disselect all” don’t work, and if after some hours of selecting you’ll decide to minimise the app for couple secs - say bye to all you’ve selected Pls return me 4hrs of life now.Version: 2.0.7
✓ Violated constraints errorThis error message stops me merging contacts which is frustrating. Also for doing photo deletion for similar photos, there doesn’t seem to be an option of doing some at a time and I have too many to go through at one time. Seems that if I do say 50, the rest default to the automatic deletion of similar photos but I want to go through and check them first which I don’t have time to do in one go.Version: 2.0.6
✓ Dont downloadHorrible app Deleted all my contacts.Version: 2.1.1
✓ MehGood to have an app that does this. It is not very good. It crashes multiple times during use. Managed to make it work by deleting bit by bit. If you wait for everything to load it crashes. Photo duplicates: it does not select the photos of people facing front or smiling first. Selection seems to be at random..Version: 2.1.1
✓ Charge to soonYour free trial hasn’t ended but they charge you a week ahead..Version: 2.0.2
✓ GlitchingCannot handle the amount of pictures I have and continues to throw me out mid clean sadly.Version: 2.1.2
✓ App constantly crashesI just downloaded this app and tried a few things - merge contacts, select and delete duplicate photos and delete unwanted videos. Unfortunately each process caused the app to crash at least once. Plus I noticed my phone was getting really hot. The photo selection process was interesting but like another user said, it doesn’t do the best job selecting which photo is best or an actual duplicate. I like the idea but seems to be a work in progress. And quite pricey at $7/week..Version: 1.9.6
✓ Cant reverse actionTried to clean up contacts and lost half of them now can’t get them back said had 30 days but no instructions!.Version: 1.9.8
✓ Not free appWhen you download the app you don’t have option to use it without paying. Yes you have free one week but after that you have to pay every week.Version: 2.0.9
✓ Could be so much better.Doesn’t clear much at all. If you back up picky and delete them off your phone and then there isn’t much for it to clear as this is what I do. Back up and remove, so wasn’t worth it at all for me..Version: 2.0.1
🙂 Cleaner Guru: Cleaning App Positive Reviews
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⛔ Cleaner Guru: Cleaning App Problems
