- 94.5LEGITIMACY SCORE
- 96.0SAFETY SCORE
- 12+CONTENT RATING
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Urban Outfitters App Complaints & User Negative Comments 2024
Urban Outfitters app received 90 complaints, negative comments and reviews by users. Have you ever had a bad experience using Urban Outfitters? Can you share your negative thoughts about urban outfitters?
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Urban Outfitters for Negative User Reviews
✓ Do NOT order from UO!!!I’m absolutely fed up with Urban Outfitters. I can’t order anything without there being a problem. Afterpay never functions properly with the app, I end up getting charged separately each time an item is shipped (rather than all at once), and the quality of the items that I order has never been decent. Also, customer service never knows what the hell they are talking about. A friend of mine ordered a mug, and it came back broken all because of terrible packaging. I ordered a record player on the 21st, made sure I spent $100+ to get free 2 day rush shipping, and it didn’t get here until the 26th. Overall, I think this app and website is sketchy and if you want to do business with them, I suggest going in an actual store..Version: 8.7
✓ Good products but bad delivery serviceI love Urban Outfitters, it has to be one of the best shops to purchase from however I rarely buy online, I tend to buy more at the shop. But these past few weeks I ordered as few items and the delivery is ridiculous. Products were expected to arrive at maximum FIVE days but it’s been ELEVEN days. I purchased two days ago again and the product hasn’t even been shipped yet, it’s just really slow and it will prevent me from buying in the near future, this needs to be sorted out. ~LB.Version: 8.36
✓ Shipping is that badWorst shipping out.Version: 8.15.1
✓ THEY SAID IT WAS MY ERRORI ordered for things from the urban outfitter app. I was so excited to get all of them! I put everything that I wanted in my shopping cart put my billing address and information. I triple checked everything just to make sure it would go through and it did! Here’s the bad part only one thing came and it took about a week. The other three things took a month or I think it might have been two months. I called the people at urban outfitters and even tried to get their attention on Twitter they said that I had made a mistake in the billing address but I double checked and I hadn’t made a mistake at all. My transaction information said that everything shipped separately and were charged at separate times which didn’t make any sense. I bought it all at once. I discovered that they charged everything separate and messed up the billing address it was their fault and I didn’t even get help. I want to the urban outfitter store and this lovely employee health to be out and I got my stuff discounted and it shipped within a week. Aside from that this app is really sketchy.Version: 8.5
✓ Good app, but needs better organizationI love UO and the desktop website crashes like no other so I prefer the mobile app. However, there are a few things that could be adjusted to make the experience better for consumers. They need to figure out a way to remove sold out items from view. It’s quite annoying to see an item you like that’s listed, but no way to know if it’s sold out until you tap on it. Why not just exclude it from viewing altogether? Another issue I have is not being able to select different color options without seeing the entire item page. I just want to see a quickview of the color options. Also, those color options should be condensed into a single item, and not shown as the same item multiple times on the viewing page. Overall, though, I enjoy the app..Version: 8.33.2
✓ Good :)Annoying not delivering some items to you country but everything else is easy to use and to understand..Version: 8.7
✓ DéceptionJ’adore cette boutique, en plus avec l’application ça donne toujours pleins de rabais. Mais dans les vêtements la taille large ressemble plus à un médium. Les hauts ajustés large sont fait pour de petites poitrines. Décevant !.Version: 8.60.2
✓ Afterpay👎🏽Dumb if you want to after pay, only to get to check out to find out you can't after pay unless you're from the U.S.A.Version: 8.3
✓ Can’t updateNo free shipping.Version: 10.1.3
✓ American Based - up price for everywhere else- No option to display other currencies - Tricking customers by skyrocketing prices when converted to other currencies - Most products shown aren’t even available for shipping, but they don’t tell you till the check out..Version: 8.26
✓ Constant item loading problemsEvery time I try to view items, only the first 4-8 load. The same items then repeat themselves over and over. Not a connection issue - have tested it..Version: 8.13
✓ Don’t bother. Just go to the American US And website/appThe selection of clothes on the UK is terrible if you can remember back when UO UK had a truly diverse selection of clothing you like me will be aghast with how bad the fashion is on the UK website. I’m not sure if this is beyond the control of the buyers in the uk or if they are just really bad at their job but the US UO is so much better. Must wider selection of clothing (not everyone want to dress like a 90s throwback) higher end designers. An amazing selection of fragrance and accessories. If the UK Urban Outfitters was representative of all UO sales would plummet. I have just changed my location settings back to UK after over a month and immediately going back because the selection in the uk is not truly representative of the standard of clothing UO has to offer. Do yourself a favour and try it you won’t regret it..Version: 8.47
✓ Awful companyThe worst company I’ve encountered. Terrible customer service and constantly changing prices not to mention their app won’t even let me even log into my account.Version: 8.40.1
✓ DeceivingI was sooooo close to buying a whole entire cart until I realised the currency was in USD. Nowhere does it mention that which is totally deceiving. Got to the part where my bank texts me for approval of the transaction to find out that the price was in a different currency. I figured that the currency conversion had already happened because it was an app and I had already stated I was sending to Australia….Version: 8.55
✓ Good appLove.Version: 8.59
✓ Doesn’t update size availabilityThe app doesn’t update size availability until you attempt to purchase. And when you pay extra for express shipping, UO doesn’t actually do express shipping. Scam! What a waste of money..Version: 8.4
✓ Good but problems with UO Rewards systemOn the UO Rewards page it says you can get 75 points for joining, 50 for getting the app and 50 for subscribing to emails. I have done all three of these and have not received my points. I’ve only gotten points for enabling push notifications and browsing the app. In total I have 55 points when I should actually have an extra 175 points. Apart from this, I love them app and the items Urban Outfitters offers..Version: 10.1.3
✓ A bit confusedI got the app, I put in my location and choose the product I wanted to buy, but when checking out... it said that the product could not be delivered there. It’s frustrating to have to go through the whole checking out process and then being disappointed. Everything else is good..Version: 8.3
✓ :(No pictures showing up for any item, therefore cannot use app :( internet working fine for all my other apps..Version: 8.5.1
✓ Worst customer serviceThey never sent me my email confirmation. contacted the number no-one ever picks up and im stuck with items i dont even want. The worst C.S i ever encountered..Version: 8.59
✓ Import fees on ALL Canadian orders going forward as of Oct.17th.App will now be deleted.. been ordering from UO for almost 10 years, my favourite store. And all of a sudden without any warning to customers beforehand, there is now super expensive import fees ON TOP of the standard $10 shipping fee. I don't understand this at all especially since there are several stores within Canada (none near me which is why online was my only option..) they're going to lose a lot of business because of this..Version: 10.1.2
✓ Reserve items in our carts for us!!Love shopping with UO but it’s soooo heartbreaking when something you add to your cart is “almost gone” and when you go to check out with it literally 2 mins later it’s already sold out! Please be like ASOS and reserve items in peoples carts for them for like at least 30 minutes. Also, have an exchange rate for Australia please.Version: 8.24
✓ Don’t buy from urban outfittersDon’t buy from UO. Terrible customer service. They take days to reply to a simple email. They deducted an amount from bank account when I did not purchase anything..Version: 8.22.2
✓ Eh latelyI love the store but lately the app has been out of whack and so has customer service. I’ve gotten the wrong item the last two purchases I made and I wasn’t allowed to get my money back for one of them. They said the item was final sale but like I said it wasn’t the item I paid for (the receipt was shown) and the item received happened to be way cheaper than the item I did pay for. Essentially it was a rip off and i never received the correct item or got any of my money back. The other most recent purchase from them came very quickly but one shirt just wasn’t in the package even though online it says it was. Its always so frustrating dealing with their customer service though so I probably wouldn’t recommend purchasing anything online at least..Version: 8.46
✓ PatheticOnline is better first of all and second the rewards program is a complete scan the person who made it should be fired I joined the program and automatically I should have gotten 50 points instead I got 0 it didn’t even count those 50 points in then I downloaded the UO app I was supposed to get 20 points for doing that instead I got 10 points then I enabled notifications which is 15 points I should have 85 points according to the list of things to get points instead I have 35 points are you kidding me right now get your system together and I recommend for no one to download this app or join the rewards program because it is a complete scan you will regret it it’s a pathetic effort on top of all of that this store is way over priced a single t shirt just regular fabric cost 40 dollars that is not a reasonable price at all this is one of the worst stores and it is way over rated it’s pathetic that this store is still in business not everyone can afford buying these clothes way to over priced.Version: 8.22
✓ Please fixNot loading at all, saying it’s having issues loading catalog and to try again later. Been happening for the last week..Version: 7.6
✓ Like the app just annoyed about limited stock and payment methods for AUSI like the UO app itself I think I just gave it an average rating because I’m still a little salty half of it isn’t available in AUS and the AUSTRALIAN afterpay company that they use wont let AUSTRALIANS use it. Yep, still salty.Version: 8.3
✓ Shipping IssuesThis is the second time that boxes from the same order have ended up in different locations. It’s been sent to my old address despite being updated in the system and having placed many orders since living there. It’s been sent to the wrong apartment due to the apartment number being misprinted on the label. I don’t understand how this was possible given other parcels from the same order had the correct address printed on the shipping label. I’ve had an item sent to a post office and claimed by another person? Thankfully I get refunds for these mix-ups, but it seems to happen for at least 25% of my items and makes shopping online a game of “Will I actually receive my product?”.Version: 8.52.2
✓ Where do I even start with this...The app crashes all the time. When you try to pull up reviews it tells you that you need internet/WiFi even though you’re connected; as though they just don’t want you to look at them. The colors in the pictures literally -do not- match what’s being ordered. I’ve ordered some things from UO last year and thinking it was a fluke with the way they looked I purchased some more. If and when the reviews get up and running again, pay attention to them. The negative ones - they’re not lying about the quality issues for the most part. The saturation is turned up so that the clothes, duvets, blankets, and sheets look way more vibrant than they are, I promise you. Thankfully I haven’t had to deal with the customer service yet and I pray I never will. Not sure what happened between my VERY first order in 2015 and my first order of 2019 but quality has gone completely downhill. Get it together with the app. And if the devs could somehow tell UO that they need to get the store’s quality together too, that would be appreciated as well. Update: reviews are still broken 2 years later (2021).Version: 8.38
✓ Sign-up Discount FalseGet the UO app and get discount on your purchase they advertise. Well, it’s a lie! False advertising. Shameful..Version: 10.0.3
✓ Import feesCharging import fees when you have stores in Canada is SHAMEFUL!!.Version: 10.1.3
✓ Stop disappointmentThe clothes I have bought I am in love, favourite items but sometimes items go away and then come back you order and it cancels later on saying they ran out of stock when you had no trouble ordering it's so disappointing especially when you really like it and preparing to spend your saved money on the item to be told later it's not happening please keep your stock up to date on the website to prevent disappointment.Version: 8.46
✓ Cute clothes bad customer serviceI do not like how they don’t charge your card until your item ships. I ordered a pair of shoes back in November while they were on backorder. They tried to ship them to me a few weeks ago and my debit card declined it, so I called customer services and had the card changed. Well, the second card I put on there was lost, so I cancelled that card and my order declined again two days ago. I attempted to do the same thing as the first time and the lady on the phone was a complete b*tch. She wanted some kind of credit card information from me and I was like “no? Can I just change the card on file again please?” She said that they don’t do that. (Even though someone had done it for me before.) She gave me the option to give my credit card info or cancel the order. I went ahead and cancelled and ordered the shoes off Nike. The way they carry out orders and charging your card is unnecessary. The customer service lady was completely awful. I’ll think twice before I ever order online from Urban again..Version: 8.21.1
✓ App is mostly user-friendlyThe app is mostly user-friendly but I really recommend implementing a filter that allows customers to exclude the Nuuly products from the sale search. If you have a deal like 40% or 50% off sale - I don’t want to get items that aren’t eligible for that to keep popping up. I’ve wasted so much clicking on them just to see they’re excluded from the promotion and they’re not brand new items. Overall, even if you’re not searching sale it remains obnoxious because I generally have little to no interest in purchasing used clothes from UO so it’d be helpful if you could helpful filter them out. Thank you!.Version: 10.1.0
✓ Bit disappointedAdded my sizes to my cart only to find out they are sold out literally minutes later. I think there is a glitch as it still lets you add items to cart. Was really excited to purchase and was upset I couldn’t actually purchase some of my items. I also am not sure if it’s showing the Australian price or USD and there was nothing showing it converted on PayPal so a bit worried the price I paid won’t be what’s reflected in my transactions. Other than that very easy to use but a few things letting it down..Version: 3.23.1
✓ 15 offI signed up for emails, etc and did not get the 15%off code.Version: 8.60.1
✓ Does not show tracking numberCustomer email never get back to me. Call hotline no one pick up phone..Version: 8.24.1
✓ Most functions are super easy to useTrack order function is really difficult to use when you don’t order something from the app and tracking numbers are recycled so you cannot actually find your package with or without the number.Version: 3.23
✓ Import feesImport fee to shop within the same country?.Version: 10.1.3
✓ RidiculousThe new import fees are awful, why has it all of a sudden been added onto purchases? Are you really going to increase shipping to $15 and then add an additional $30 of important fees for a sweater?? How does one go from a $60 purchase to $100 in a matter of seconds?.Version: 10.1.3
✓ Not badGood app and love the products but when I set my country to Australia it still shows prices in USD with no way of changing it. Please fix this!!.Version: 8.5.1
✓ Useless outside of the USNo option for currencies other than USD, doesn’t tell you it won’t ship to your country until you get to checkout, don’t bother if you’re not in the US.Version: 8.51
✓ ProblematicI tried to get free delivery by ordering over £30 but it wouldn’t change the delivery price, I’ve ordered things saying in stock which then say in the order confirmation that I’ve ordered it as back order which was never said and misleading. My order history won’t let me look at everything I’ve bought and my most recent order changed it’s name to a different product name but hasn’t on my confirmation email. Sometimes when I search up an item, nothing comes up so I have to reload the app and type it again, then it does. The app needs a lot of work I think, I like the reward system though..Version: 3.23.1
✓ SadUrban Outfitters has really gone downhill. About two months ago they advertised “Spend $150+ and get free TWO-DAY shipping” I purchased about $200 worth of items and didn’t get them until a week later. Flash forward to this month, I placed an order for a medium-sized shirt, and they sent me size 4 pants. Upon speaking to a representative, she refunded me and told me she would replace the shirt. Something seemed off, but I said okay. That’s great customer service. My item never got to me, and after calling to check up, she never placed the order. I’m not complaining about not getting a free shirt, but if you keep making mistakes, then please make up for it. Back in the day when something like this happened, they would send me an offer with 20% off, etc. The other thing that constantly happens, is that I’ll buy something and then they’ll email me a few days later saying that they cancelled it because it was out of stock. Of course they’ll refund me, but it’s just a bit ridiculous. Please get it together..Version: 8.15.1
✓ Latest app updated is brokenDownloaded the latest UO update and it’s broke asf. It kinda makes me feel like I’m losing my mind cause it keeps looping the products over and over again as I scroll down the page! When I first opened it I kept thinking “I swear I just looked at those exact same shoes!??”. Please fix!!.Version: 8.8
✓ Can not change settingsYou can change the country but you can change the currency on the app. There is items that appear on here but not the website ?.Version: 8.29.1
✓ Lots of glitchesTwice I’ve tried to place an order with items from an “extra 40% off sale items” event. Both times I had things in my cart that were the last ones in stock in my size. I wasn’t able to order them because there was a glitch saying they weren't able to be shipped to my address. I tried contacting support after the first time it happened, and never heard back and most of the things sold out, so I wasn't able to get any of them. This time it happened again and I almost just didn’t even order any of it since the main item I wanted was “unshippable to my address” for no reason. But I decided to order the rest of the stuff anyways. But UO, please fix this because its really disappointing to not be able to buy something at the last second because your website it glitching. Also wanted to note that this has been an issue for over a year, because I tried finding a solution to the problem online, and found Reddit posts from over a year ago of people having the exact same issue. They also supposedly contacted support and were ignored..Version: 8.60.2
✓ Can’t even open the appWhat the title says... I like the site and the clothes they offer, but I haven’t been able to open the app for like 6 months, just crashes right away......Version: 3.23.1
✓ Absolutely terrible serviceI love urban outfitters but I hate ordering off this app. The costumer service is terrible. Will not make another purchase off this app. Only put one star so that this would be posted.Version: 3.23
✓ Hard to UseThis app doesn’t track your orders or tracking. I’ve been trying to cancel an order that was supposed to be DELIVERED in March (it’s now end of June and it hasn’t even shipped!) It would be fine if they would just cancel the order and not charge me, but after contacting UO now 5 times to cancel this late item, they have just charged me for the item, even though it hasn’t shipped!! There is no tracking number, and I’ve tried to cancel for months as it’s shipping so much later than the date that was confirmed when I ordered it!!! And there is NO WAY to track this purchase on the app! That seems crazy to me! I would give zero starts if I could. All my other purchases from UO and returns have been much easier than this, so I understand this is an extreme case (or so I hope!... anyone else having this repeated problem???!) But nonetheless, the app should be able to track my purchases, order numbers and order status..Version: 8.25
✓ Some frustrating flawsA good app but frustrating that I cannot. Ha he the currency from USD despite shopping in, and having my orders sent to Australia. Also inconvenient that the app offers different items (smaller range in records for example) to the online store for Australia. Overall a great app but doesn’t replace the need for the online store, and as there are no bricks and mortar stores in Australia very few of the UO rewards are relevant or useful to me..Version: 8.14
✓ Returned to senderAfter making a large purchase on this app I saw that even though I had updated my address on the website to my new home address- the app still has it as my old one. I immediately contacted CS through email to have my address updated- they updated it and assured me that my purchase would ship to my new address. The first part of my shipment was instead returned to sender. CS told me I would have to reorder the first part of my purchase and repay for shipping (even though I was suppose to have free shipping AND 20% off my order CS told me I could only have one or the other). I asked if I could just go to the UPS shipment center and pick it up- I was told no. CS also couldn’t guarantee that my other purchases would go to my new address so now I need to try and intercept my packages from my old address. This is beyond ridiculous and mind boggling that instead of contacting UPS- something that ANYONE can do- this company is apparently incapable of doing that and I can’t even do it has to be done on their end. I’m about to cancel the whole order and take my money elsewhere..Version: 8.14
✓ Needs local CurrencyI’m in Australia, and like other apps of this kind it doesn’t convert the currency to AUD, meaning I need to go to an external source to check the exchange. Annoying..Version: 8.7
✓ Do not buy onlineCompletely dissatisfied with this brand. It has let me down completely and continuously after purchasing overpriced items just to get no effort and a lack of information returned. When attempting to contact them they cut me off because I was disappointed with their service. When purchasing something, it had automatically furthered my delivery date. The customer service did not even apologise. They forgot to refund me of £50 even when I cancelled the order within the span of two minutes after purchasing it; waited a week for my money and only got it back when I formed an email. This experience has repeated and I still haven’t gotten my money back. For the amount of money a piece of their clothing costs and effort and money we give, supporting this brand; they can’t even simply reciprocate it with a simple sorry..Version: 8.40.1
✓ Annoying as hellThis app is really good when it comes to maneuvering it and finding the items/clothing you need/want. However, when it goes to check out, it will not accept any of my payments and is always like “there’s been a problem”. It did it to me on a huge sale and I almost missed out because it wouldn’t let me use any of my forms of payment and trust me, I tried EVERYTHING! So I had to call a representative and they had to place the order for me but it didn’t accumulate any of the points so now I have a shortage on points. And now I’m trying to shop for Valentine’s Day and it’s doing it again. It won’t let me check out, on my phone or on my laptop. It keeps glitching on me and it’s been like this for weeks, and the app is updated all the way..Version: 8.19.1
✓ DO NOT USE IF IN AUSTRALIAI ordered something on the app on the 13th of February 2018...it is now the 1st of March and I have heard nothing from the company since the 14th of February - they have not delivered my package OR provided me with a refund...and from looking online this is a very common problem! DO NOT BE SUCKED INTO THIS SCAM OF A COMPANY/APP - SAVE YOUR MONEY AND YOUR TIME!.Version: 7.6.2
✓ Bad PromotionsAd showed 10% discount on products. When I add two different products to my cart, only one product has the discount applied. There should be free shipping in Canada once you purchase a certain dollar amount in your cart..Version: 8.60.2
✓ Good to browseGood to browse.Version: 8.29.1
✓ VERY ANNOYED?I had something in my basket, proceeded to checkout and said it had gone out of stock, so I searched it up and it wasn’t listed as out of stock and i added it to my basket again. The same thing happened the second time round. I then did this with a necklace and a purse. The same thing happened. I gave up trying to purchase these things and added a carmex lib balm to my basket taking my total to £31 pounds, however the app still tried to charge me 3.99 for standard shipping which is free over £30??????? So instead i replaced the carmex lip balm with socks taking it to £31 pounds yet this time it worked, I had to purchase the socks despite it being the lip balm that I actually wanted. Get this sorted Urban Outfitters because your app prevented me from buying FOUR things i needed!!!.Version: 8.7
✓ URGENT SHIPPING!!!!BOYCOTT LASERSHIP SHIPPING Now since Urban Outfitters uses Lasership. Which has nearly 95% 1 stars on every review site and even the BBB. I will never do business with them again. I’ve Never recieved my package and Urban Outfitters as well as Lasership have been horrible as far as customer service (on both ends) urgency to help me get my money for a package of nearly half a thousand dollars that have gotten lost or stolen. I am very displeased at the customer service because not only do you have to go through a lot to prove you didnt recieve your package and try to claim a refund you’re also required to Wait nearly 3 to 4 weeks might even be a month for some based on a request for a refund for poor decisions they’ve made... I Litterally waited on my porch while doing homework (Because im a college student) for the shipping carrier they use to save money “LASERSHIP” to lie and say my package was delivered when no attempt was made. Horrible. I wont be coming back because Urban Outfitters didnt do there research & if they did. There was no care put behind a big decision for there consumers as well as the moral principle of there business as a whole. I would seriously hold off on Urban Outfitters until they get it together..Version: 8.28.1
✓ Improve your wish listWish there was an easier way to add things to a wish list..Version: 8.37
✓ Animal crueltyThere is currently a protest going on about the use of materials used in urban outfitters clothing, that is being taken from poor, innocent animals. We live in 2021 and brands like urban outfitters should be animal cruelty free. It’s disgusting to find this out now after I just bought clothes from here. I would much rather spend more money on clothing that is sustainable and good for the environment. I won’t be shopping from this brand again until it’s all vegan and ALL innocent animals are protected!.Version: 8.34
✓ EhFirstly, this shop is incredibly expensive. some cheap material is around £70?! its outrageous, people cannot afford that. i’m not saying all the material is horrible and cheap but around %60 is. secondly, most of the models on here are literally just extremely small and skinny women. I have been scrolling on the app for some time and theres barley any other body sizes. This is awful for young people like myself looking at this. its damaging. other than that the app is alright..Version: 8.56
✓ Overall the app is greatThe app makes it super easy to shop all your Urban needs however one thing that I continuously find myself disappointed about is the giveaways. I’ve literally been entering into those giveaways almost every day for the past year and I have yettt to win. There are usually 5-10 different giveaways that happen every day, which is great because it makes you believe you have more chances of winning but no. It honestly makes me wonder if the giveaways are even real, why give your members, and loyal customers a false hope. A few months ago I suggested they posted who the winners were for the giveaway so it didn’t seem like it was all for nothing. I think I saw it once or twice and then they never did it again. Or even on their Instagram if they add to their stories who the winners are, that would make it feel more real. This isn’t a huge deal but it is upsetting given I’ve been a UO app member for years and have yet to see any results from these giveaways.. stop giving us false hope..Version: 8.29.3
✓ Never AgainThe app’s default setting shows prices in USD but it does not state that on any of the items. It just shows ‘$.’ The website recommends either the US or CAD site depending on the region you’re accessing it from so I trusted the price I was reading was in CAD on the app. I placed my order and it wasn’t until I checked my credit card and was charged way more than I thought that I figured out the problem. Customer service was not able to assist me. The app needs to be updated to show CAD vs USD. I was very disappointed and will be my last time purchasing from UO..Version: 8.24.2
✓ Messy app and poor communicationOut of nowhere, any online order from Canada gets ridiculous import fees. Inventory is never accurate for local store pickup, so $10+ shipping is the only option if you really want something from their online shop. Cart glitches and says items I want are out of stock despite still being available when product info is expanded. It's also annoying that the app falsely advertises "free shipping" banners with no disclaimers that it's only for US customers. Overpriced items, underwhelming service, overall basic..Version: 10.1.3
✓ FIRST AND LAST TIME BUYING HEREI have never written a review in my LIFE but i have been way more than patient and i am officially frustrated. I ordered 3 shirts and spent over $100 on them. Waited a month and only received ONE out of the three items i ordered (all on the same order btw) after not hearing anything back after sending 2 emails or even getting an updated delivery time, i finally get an email saying my other 2 shirts were shipped back to Urban Outfitters. When i asked why that happened, they stated my address was incorrect... why did i receive one of the shirts then if my “address was incorrect”? I sent TWO emails and heard nothing back about getting my refund. Once i sent a third email saying i am going to contact the Better Business Bureau, I finally got a response stating i will get a refund, only to find out they only issued a refund for ONE of the shirts and it was the one shirt that was over $20 cheaper!!!! I have now sent out ANOTHER email and am waiting on a response. HORRIBLE services, HORRIBLE prices, and even WORSE customer service. I WILL be contacting the Better Business Bureau within the next 2 days if I do not hear anything back about a FULL refund..Version: 8.25
✓ Doesn’t work ProperlyI have an account on the app and after two orders, my orders began to disappear. The order would initially go through and I would receive email confirmation; however, the order would disappear without a trace and would not be on the account or order search up. When I contacted and showed proof of purchase, the agents said I’d receive emails from the order processing teams. This; however, never occurred as no emails were sent to me concerning my account. I then made a new account but it was flagged for unknown reasons, probably because I spent too much - I was also told they’d resolve this (nothing happened my orders are still canceled). Now, they told me my first account has nothing visibly wrong with it (in the customer text chat) but my orders never stay..Version: 8.47
✓ Awful app -Awful app - from a frustrating check out system (that resets everytime you dip out of the app to check, for example a bank detail) To a “collection point” search , where you have to add in your postcode… and then … nothing happens??? (And I checked with multiple postcodes). And finally, no “saved” item time /period system for clothes in your basket - after frustratingly typing in my address five times, as I finally go to pay I get a “oops, this item has now been bought by someone else” alert. The only bright side is that maybe it’s all a ploy to teach shopperholics like me to stop spending irrationally. Once the red mist had settled (from having my “dream” item whipped away from me, moments before purchase), I realised there was no point in buying more materialistic stuff and I closed my wallet for the day. So thanks I guess UO? You’ve done what ASOS app couldn’t - reminded me I should buying clothes on apps..Version: 8.52.2
✓ Awesome but slowVery slow when loading pages or deleting wish list items.Version: 7.5
✓ RacistsThey donate money to trump’s re-election...never shopping from them ever agaim..Version: 8.24.2
✓ Make Urban Outfitters more accessible to Aussies!!There are soooo many things I want to buy but a lot doesn’t ship to Australia:( Come on guys we love you over here!!.Version: 8.0
✓ Didn’t receive my packageOrdered something about 2 months ago - never received it. I put in my phone number so that they can send me a message when my package would arrive. it’s been about 1 month late. Don’t buy anything from here because you will waste your money! Just checked and my package said returned but I never received it or press return! What a complete waste of my money.Version: 8.38
✓ CurrencyAren’t any other currency options apart from.Version: 8.2
✓ Rude costumer serviceI had this one lady at costumer service and she was really nice (Judy) and I had this other that was simply rude (holly). The problem was that I was a couple of hours away from the 2019 st Patrick’s say sale. The holly girl kept saying that she was that she can only request and never actually answered my question. The customer service is just rude and bad. You can’t even cancel your orders!! (They claim it’s because they work in it right away) (The issue was the same both times I contacted them and Judy was so much nicer about it ) The app is really good and fast most of the time. Stuff is super cute but WAY TOO over expensive. If you are rich then I recommend this app. If you can handle rudeness than I recommend this app.Version: 8.10.1
✓ CurrencyPretty annoying that the only currency is USD. Would be a good idea to expand on the currency options :/.Version: 8.34
✓ A great range of gear and pricesI do like what you’re selling and I’d be buyer if when I change my location to Australia I can shop in my local currency. Not too hard a task really. Most online stores convert currencies when you change to a non USA location. Perhaps the app developers could take this on board and add a shop in my local currency feature. Until then I will only browse rather than buy..Version: 8.52.2
✓ I’m cheap asf so..As much as i think the clothing on this app are great. i feel like the prices just aren’t for me at all. the cheapest top on there was $20. it was a grey tube top that i could probably re create using a small thin scarf. no hate to urban but it just isn’t really for me..Version: 8.60
✓ I recommend this appGOOD APP!!.Version: 8.18.1
✓ Changed their return policy and lack of transparency.I used to be a loyal customer. It’s hard for me to find my size as I am size XS for upper body and medium for lower body but I used to order and spend thousands here because of their flexible return policy. Recently, a lot of unreturnable items which is okay by me if there ware warning in my cart that they are unreturnable or final sale but there wasn’t. You have to go open and read for each item details. I don’t have time for that as I ordered big orders. Urban outfitters, if you wanna start to become rigid about returning, you should be transparent. Now I’m stuck with two dresses that don’t fit me. Other stores would put it in RED in your cart that the item is returnable or final sale, especially when we are used of years and years of great customer service and flexible return policy. You shop obliviously. Definitely I’ll place less orders. It ain’t nobody has time for that..Version: 8.52.4
✓ GoodGood.Version: 10.1.0
✓ BooooI’m still waiting on items I ordered in November. I had to cancel two of the Christmas gifts I ordered due to the inefficiency of the app in regards to what is actually in stock. When I ordered the previously mentioned items (which I was super excited to give to my boyfriend) the app said they would be here before Christmas. However, each time I checked the status of the delivery it just said “has yet to ship.” Therefore, I was forced to do last minute Christmas shopping. Not cool… Now 10 months later, I have reached the golden tier of the rewards program. I have never received any coupon for $50 off of $150, nor I have a received the $20 off of $100 for being a silver tier member. I have spoke with 4 different associates, the only answer I have gotten was “it’s not on your account.” Duh it’s not on my account, that’s the reason I’m contacting you guys. Pathetic...Version: 8.48
✓ Never received $120+ items TWICE, no refundTwice I’ve ordered from their app and didn’t get my items delivered. I’ve only had one thing from each order delivered, once a $5 face mask out of a $100+ order. Didn’t receive the clothing and didn’t get a refund either because it was “delivered” even tho I was home? No picture provided either. The second time I took precaution and ordered $120+ worth of candles and gifts to the business I work at where there is a front desk. Marked delivered and never delivered, the only item that was partially delivered was a $4 trinket glass container that came broken. Asked front desk multiple times and they said lasership had never delivered anything. Like you must be joking. Urban outfitters never refunded me over $200 worth of items I never received from them. Fr y’all are greedy and shameful, bad business. Found out owners also donate to anti lgbtqi+ organizations when they are making money off of queer peoples existence with never ending pride merch, so another reason not to support this greedy ignorant company’s.Version: 8.54.1
✓ Delivery EstimateThe delivery estimate is always wrong no matter what they should honestly just take the feature off. :(.Version: 8.31.1
✓ They steal your moneyI ordered a tapestry MONTHS ago and its just now being shipped to me aparently; i dont even want it at this point cause i dont like it anymore tbh. i was already charged $19 for it when i bought it and the company just went and stole another $30 from me which put me over my card limit entirely. Dont shop from this company..Version: 8.26
✓ It often does not allow you access to the appIt is very frustrating that it can often suddenly freeze and not allow access. This needs to be fixed. It means I cannot scan my app when making an in-store purchase, it means I can’t use my £5 off voucher when making an in-store purchase, and it means I have no access to the app at all to make an online purchase. It is very annoying, especially when you are mid-online shopping and it decides to shut down. Something else that UO need to fix is when something is out of stock, it takes a long time for it to show on the app. Therefore, you can successfully add things to your basket and then they’re out of stock when you checkout. Later you can see that they are still showing as in stock but they are not..Version: 8.6.1
✓ Worst shopping appReally bad to find what type of money currency it is there is no way to find..Version: 7.3.1
✓ Bad service for international customersStill WAITING for my order that I paid extra to have delivered in 5-7 business days After 7 days & no emails at all I asked to cancel the order & for a refund & within a couple of hours I received a dispatch notification!!! Of course!! But , its still not here!!.Version: 8.2
✓ Enjoy losing customers from the new import feesI’ve been shopping here for years but will no longer be shopping here now that there are import fees. An order that should be $60 was made to be $100 with import fees and shipping. Ridiculous.Version: 10.1.3
✓ Needs A LOT of workWhen the app works, it works wonderfully, however it doesn’t seem to work for its staff members in stores very well. On 1st occasion my order was the wrong order and rather than doing a straight swap in store as they could see that what I had ordered was different to the item they gave me I then had to buy the correct item in store and return the other item and wait for the refund, staff were not very knowledgable about the app and this took them AN HOUR to figure out. The 2nd occasion is when I used a £5 voucher, the order went through and I went to pick up my order only to find out that my order wasn’t on the system. Staff then expected me to pay for the item and I would have the voucher refunded back onto my account. I told the staff that this was bad customer service as it was at the fault of the company and why should I then have to spend more of my money to then get the free voucher I earned back? They could see the order on my app and through email confirmation and still refused to give me the item I had ordered. Very unimpressed..Version: 8.9.1
🙂 Urban Outfitters Positive Reviews
Urban Outfitters works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Urban Outfitters.
⛔ Urban Outfitters Problems
