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Wegmans App Complaints & User Negative Comments 2024
Wegmans app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wegmans? Can you share your negative thoughts about wegmans?
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Wegmans for Negative User Reviews
✓ Missing the old app’s featuresI absolutely LOVE apps that make my life easier, and that’s how I felt about the last version of this app. Since we started shopping at Wegmans 2+ years ago, my wife and I have used this app to create grocery lists (either on on our phones or through the website log in on our computers). My favorite features of the old app were the ease of searching by typing or scanning a barcode. And the ability to click the “my products” button to easily filter by products we’ve purchased before. So when I type “bread” I could quickly filter by my products and select from the 2 types of bread we buy vs scrolling through the hundreds of options that we don’t every buy. It’s SOO annoying. I also liked that while you were shopping and checking things off on your list, the old app would count down the number of items on your list. It was so nice to see I only had 3 items left to get. I also liked that I could easily remove all selected items while shopping, to shorten my list to only show the 3 remaining items. That function is no longer available, so now I have to keep scrolling up and down on the list to see what I haven’t checked off yet. With no idea how many items are remaining. I hate it. The new version only allows you to clear the list completely. It’s so frustrating and I wish they would bring back the old app’s features..Version: 8.0.1
✓ Update is worse not betterI like to delete items in bulk to consolidate the list and see what’s left. I would check off items as I found them, then periodically select to edit and delete selected items. If the option to do this is there, it’s moved to a stupid place. I don’t want to edit the list and have to tap TWICE to delete every item. The check box is too small. The search function is terrible. It doesn’t search for similar terms or offer suggestions for misspellings. The sort-by-aisles does not work anymore. The aisles are definitely not optimized for travel around the store and the only other option is by department, which is worse. This update is awful. I beg you, seriously, please go back to the old version until you can afford to hire some decent developers, spend some time actually talking to your users, and get this embarrassment fixed. Incidentally, the website update isn’t much better than the app update. It’s still slow and the add button is in an awkward place. There were two improvements: the list, when I pop it in from the side, does disappear automatically so it’s no longer obstructing my view until I minimize it; and I don’t get a giant, intrusive image of every item every time my mouse passes over them..Version: 8.0.1
✓ Used to love this app but they keep making “improvements”.This app used to be the single reason my family would shop at Wegmans but they keep making “improvements” to the app and it keeps getting worse and worse. The main benefit of this app is to be able to make a grocery list and know what aisles the items you need are on. They keep messing with how the items are organized on the list and it makes it unusable. For instance, the app used to organize the list the way my store was set up so things like produce would be towards the top, items on aisles would be in the middle, and frozen would be at the end. Since the past two updates my list is organized starting with aisle 1 then all other departments are grouped together at the end. I’ve been to many many Wegmans and they all basically flow the same way so why in the world would I want to start my list at aisle 1? With the most recent update my checked and unchecked items won’t save after I close the app. Congrats Wegmans you have truly destroyed something that used to be great!.Version: 18.1.0
✓ Hero to ZeroWegmans-what did you do?!! I am a loyal wegmans shopper, and with my family of 6, I relied on your app to plan and shop weekly. Your new updated app is horrible, and I’m sad to say is the first thing I hate about Wegmans. The new layout is not user friendly at all. The colors and text are just off, but what’s really annoying is nearly every time I check an item off the list, it mistakenly sends me to the item description. In addition, when searching for an item, the old app had a feature that allowed you to easily switch back and forth from “my products” to all matches. So when I searched for chicken strips, I can easily find the ones that I buy, rather than sifting through 150 items that I don’t want. Now that feature is gone! Finally, I am absolutely heartbroken to find all my saved lists are gone. I saved lists for different weeks/menus, for various occasions where I prepare similar meals ( birthdays... Christmas...Thanksgiving...), my work lists, and lists for donation baskets. Your old app helped me juggle these home, work, and charity duties with ease, but now that feature & my lists are gone!!! Wegmans-your old app was amazing-above & beyond anything any other store had to offer. PLEASE go back to your roots with an update that restores your app to its rightful place on top..Version: 8.0.1
✓ Update is not greatAs many have said, the new app is far from an improvement. Load times are cumbersome. The check box for items on the list is too small, making it very hard to tap the check box instead of the item- sending you to the description. The items are no longer listed in the order they appear in the store. For example, frozen food in my store is in the far corner, but in the app frozen is randomly listed between dairy and pharmacy which are located towards the middle of my store. This means I need to constantly scroll around my list to not miss anything. Also, the list no longer asks you if you want to clear the list after checking off all items, so you don’t know that you’ve missed something due to the wacky layout. It also doesn’t offer to clear only checked items, either you delete everything or you delete items one at a time. This means you can no longer delete everything you bought and leave what was out of stock for next time with any kind of ease. I guess it’s pretty, but it’s not functional..Version: 8.0.1
✓ Please stop deleting out of stock items!I loved this app and always told people to download it and use it but with the recent updates this last year when an item goes out of stock it disappears from my In-Store List (I understand it needing to get changed out on the curbside pickup or delivery but not the In-store). This is not convenient when I use this app as my weekly grocery list. I had all members of my family download the app so they can add an item if my household needs it and they will pick any item (brand,style) as long as it gives the shopper an idea of what to get. For example: my list said Wegmans Fire Roasted Tomatoes, but that went out of stock and got deleted from my list. I could have gotten a different style or brand but since it was no longer on my list nothing was purchased. Please, if items go out of stock try a different method but don’t allow it to get deleted from my list or app. I don’t know if the answer is creating a new category that it gets moved to but can still remain on my list, such as “out of stock” instead of showing the aisle it should be in. This would allow the customer to see they still need an item so to either buy it another time when it’s in stock or to make a different selection while at the store but not forget about the item completely. Thank you for listening and adjusting this..Version: 9.0.1
✓ Used to be a great appI agree with the general disappointment in the current version. One big improvement - checked-off items are now checked off in my account, not just on the device I was using at the time. Thank you for that, Weggies! Much as I love that, it’s not worth all the things that are broken now: 1. I can only see 2 or 3 items at a time on my phone screen - so LOTS of scrolling. Because of the empty space for the useless notes one creates when trying to use the big + to add something to the list (which is peeve #2). 3. Out-of-stock items disappear from the list rather than being marked. Since I don’t memorize my list (I had an app for that before this “upgrade”), I don’t know what’s missing until I need to use it. 4. Truly bizarre search: searching for “salt” would be expected to yield, I don’t know, salt? First item is butter with sea salt in it. The first plain old table salt was on the 3rd page of results. Garlic? First item is sweet onions. Uh, no. While I appreciate seeing things I buy often at the head of the list, I’d really like to see what I searched for. 5. Organization of the departments/aisles in the app leads to a LOT of backtracking. 6. Box for checking off items is too close to the edge, I end up opening the item instead of checking it off. 6. Opening an item send to show a useful description; now it’s just a picture. In all, the “improved” app adds 10-15 minutes to my time in the store..Version: 8.0.1
✓ What did you do?This was a great app now it stinks. Can’t delete selected items from a list and have to do each item individually. The check box is too small. I don’t have large hands but constantly opened up the item. When searching the way it is now it doesn’t allow you to see the item. For instance I was looking for glucosamine and no where in the description did it tell me how many mg and I couldn’t enlarge the picture to read the bottle. Can’t clip all for the digital coupons. The list was set up before to take you around the store in a logical fashion, now it has you crisscrossing the whole store. And last but not least what happened to my products? I liked being able to just tap on that and see what I’d bought previously. Get your act together and fix this hot mess. Just found another glitch. I have items that are always on my list. I don’t delete them because I buy them every week. If an item wasn’t available they would move to the bottom and say not available but when back in stock they would be back in the list. Now they are just gone from my list. Can’t we have the old app back?.Version: 8.0.1
✓ Favorites List and Better Coupons?I am assuming I am not the only one that buys the same products. I would like a favorites or pantry list that I can work from to create my shopping list(s), the app offers frequently purchased items but that’s not my pantry and it’s typically things I recently purchased, other list options are nice when trying to search for something I had purchase. Would like the option to add to a specific shopping list(s) and add to a pantry/favorites list. From the favorites list would like to be able to add to a shopping list. The ability to easily add to any list is not an option either, you have to go back and change your list.. makes it hard for meal planning. Wegmans stopped mailing useful coupons and now offer coupons on the app that are not tailored to standard products and is mostly specialty. Other grocery stores give you coupons at check out tailored to your purchases or purchase history. Not Wegmans..Version: 5.5.3
✓ The update needs fixedI loved the old app. I’ve used this new app for the past couple weeks and I have the same issues keep popping up. Here are a few things wrong with this app. 1) once I created a list and I’m at the store shopping I go to click off the item once I put it in my cart & the darn check boxes are too small. I select the item and I get the additional information. It’s annoying having to deal with that while pushing a cart & dodging other shoppers. 2) I miss the option to clear my list once I have finished my shopping & checked off all items. When I go to make my next shopping list, it takes me awhile to figure out how to delete that list & start another. 3) the list I create isn’t organized like my store! This is the most annoying thing ever!!! I’ll follow the list & get to the end of the list & the end of the store & see there was something at the bottom of the list that is located in the front of the store. I’ve actually decided today not to go back & get the item due to the large amount of people in the store. I’ll stop & get the item somewhere else this week. I’m thinking next week I’ll just make my list on a piece of paper..Version: 8.0.1
✓ Latest Update Ruined AppI use this app nearly every day. My husband and I keep a running list of items for curbside pickup and the latest update made it so that I cannot edit items in bulk, and they removed the feature that let you say you don’t want your items replaced if they’re not available. You have to INDIVIDUALLY edit each item on your list if you want to make sure that they are not replaced. Sometimes I have 40+ items on my list. I do not want to go through and edit each one. On top of that, if you don’t select the ‘do not replace’ option, you will still get an item that you didn’t want in your groceries when your preferred item is unavailable. And if your “approved” item is also unavailable, you will STILL get an item that you didn’t select or approve. This is ridiculous. Please fix this. Or just go back to the old version from this fall. Another issue is that when you’re going to pickup your groceries, sometimes the app doesn’t give you the option to let them know you’re there at curbside pickup. You have to go through your text messages and select the link that it sent you. Why would I think to go to my text messages to let them know when I arrive at the store? I wouldn’t. Again, this was working fine in the previous version. Whoever is working on this app keeps making it worse every time there’s an update. Wegmans, you need to get a new team to do this app..Version: 18.2.0
✓ Deleted items drove me nuts!I loved Wegmans stores! The first time I shopped, it was first 24hr supermarket I’ve ever been to. The overhead train, friendly staff, and numerous healthybrands was amazing. Over the past several years though, I had to move and now there is closer, and farther from me. But why I gave it one star is this app. My items in shopping lists were missing. I swore I boughy n brand of products there. Had I not discard the paper receipts, I would have saved much aggravation. But it was clear: Wegmans was deleting inventory, and it was also deleted from my previous shopping lists. Wegmans, IMHO, is no longer carrying brands I love. Instead, Wegmans is branding their own, and its not the same. It may be cheaper, but not better. I would give 4 stars for the app had not this happened. It helps find items and aisle in store, recipes, and easily use card scan. It does not save my password after app update(might be fixed). I reached out to Wegmans on this deletion of items but no satisfactory answer. If you are going to stop selling item, label it so, do delete from my purchase history!.Version: 5.5.3
✓ Used to be good not nowI stopped using the app a while ago after the big update. Went back again hoping they’d finally listen to people and fix but still disappointing. 1) the list used to organize items by when you’d come across them in the store. It tries now but some are so wrong. 2) some items are totally in the wrong aisle. Garlic bread is listed in the beer shop?? 3) sharing your list used to be great. The name of the item would be there as well as the picture that’s in the app. This is great when you’re emailing it to somebody else who may not know what exactly the item looks like. Now it just lists the items and no text. I still don’t understand how such a great company who’s app was great to begin with decided to update it and downgrade features. It’s been a while and still no fixes is really disappointing. Another big frustration - my Wegmans now uses the scan app so I can scan items as I go. It’s great - but is a totally separate app. Wegman’s why would you not combine these 2?!? I don’t want to switch back and forth between the 2 to look at a list and scan. It needs to be integrated into 1 app..Version: 8.0.2
✓ Worst update ever :(This update is horrible. This is the first app review I’ve ever written, but I don’t know where else to submit my complaints. The new app takes forever to load, slowing down my shopping, when the thing I loved best about the old app was that it SPED UP my shopping. The fact that I can’t clear my list once everything is checked without pressing three buttons is ridiculous. I also used to be able to just swipe across an item on my iphone to delete it from my list and now that feature is also gone. I have to click all sorts of buttons to get rid of unwanted items. The my products section was such a huge time saver for building lists weekly. Now I have to scroll through literal PAGES of items to find what I want to add. I also really miss the clip all function in the coupon section. Having to check mark them individually is tedious at best. Lastly, when I have a huge list, it’s helpful to choose “delete selected items” to shorten things up and see what I missed. No surprise, that function is gone also. Almost everything I loved about the usability of this app has been removed. I am so shocked that a company so focused on the customer has put out such a poor product upgrade. I have a hard time believing any customer product testing was performed on this version. Please update your update!!!.Version: 8.0.1
✓ 👎This app update is quite a disappointment!! It was so convenient before. Now, not so much. First off it’s too busy now. I don’t need all this extra clutter. Second, all my previous purchases disappeared, which was how I would build my new list. Third, while pushing a cart, holding my phone and grabbing items off the shelves all while trying not to take out other shoppers, the check box needs be larger. My lack of precision finger tapping in this moment keeps opening the items details, waisting valuable time. Then when I’m all done gathering the items that were in stock (because unfortunately but understandably, my store doesn’t always have everything on my list in stock) I would use the “clear checked items” option to clean up my list. Leaving the remaining items for next time. But now that option isn’t there. I can clear the whole list, but that’s not going to cut it. I’m hoping your app developers are like actually Wegmans employees that care about your customers, read all these repeated concerns and get a useful update to us ASAP!.Version: 8.0.1
✓ New version is just badNew version of the app is extremely slow to load. It used to be great to help you find a single item in the store, open quickly, input the item name, and you get told where it is in the store. The latest version takes nearly two minutes to load on an iPhone 11. The search also prioritizes Wegmans store brand products before other products the store carries. I searched for "short grain white rice", and the result I wanted was the 15th result. 11 of the results were for long grain white rice, a sushi rice, a short grain brown rice, then finally the short grain white rice I was looking for. Digital coupons are also difficult to use. The old version of the app had text descriptions of every coupon that came up in the list. The new version shows roughly 25 characters of the product name with no clue as to what the product is unless you wait for the image to load. Even then, you have to recognize the product from a poorly pixelated image. If you've never seen the item before, well, good luck trying to discover new items using the coupons. "Save $1.00 on / Wegmans family pac..." makes me actually have to go click into a coupon to see what product has a discount. Way too much white space on that screen where you could instead put more product information in. Hate to say it, but bring back your old app, or go download the Shop Rite app for ideas of what you could do with your app to make it function better..Version: 8.0.1
✓ Disappointing updateI used to LOVE this app and would have given it 5 stars. It was so convenient to plan lists ahead and use while shopping in the store. However, the recent update has taken away the functionalities I found most useful. My biggest frustration is the loss of the “Delete selected items” option. I would do that as I shopped in the store, otherwise it’s easy to miss items higher up in my list that I would have gone back for, like in the dairy section. There are also often out of stock items that I couldn’t purchase this trip but would like to keep on the list for next time, and now there isn’t an easy way to do that without selecting each item manually to delete. The checkboxes have also gotten very tiny. I am a young, tech-savvy person with small fingers, but I kept accidentally clicking into an item instead of checking it off the list. My other favorite feature was the ability to filter by “My Products” when searching to see items I had purchased before. If none of these things are changed I will likely stop using the app, it has become much more inconvenient..Version: 8.0.1
✓ Improvements NeededI use the app all the time to order groceries now, but I’ve noticed several times that items just completely disappear off my order like they were never there. There is no email sent when you place an order so you can’t double check to that (which is also something else that needs to change ASAP) so I’ve been relying on screenshots. Every single order I make now has at least 3 or 4 items that just completely disappear. Not that they’re out and they just can’t shop for them - but that they are no longer on the order at all so the shopper can’t even know to look for substitutes. This just happen again 2 separate times on my order for pickup tomorrow and with random items. I only discovered it again because I was carefully looking thru it to make sure I wasn’t missing anything, and both times random items just disappeared (all the meat this last time!!). I’m trying to avoid the stores during the pandemic and it’s so frustrating that this keeps happening with no “official” record each time. The only reason I’m aware it keeps happening is that I’m double checking my list and my screenshots. I shouldn’t have to double check my orders multiple times in the hopes it stays accurate! My daughter and I are high risk so staying out of the stores is important to us..Version: 9.0.1
✓ Very bad customer service!My order was missing twice in a roll! They said they would refund me but I still have to pay extra service and delivery fees. When I report this situation the customer service just blame on the Instacart and claim they have nothing do do with it. When I ask to cancell out the extra fees the customer service just “eh” and hang off my call!.Version: 18.3.0
✓ Hate the new update!The old version was clean and easy to use. The update is so cluttered and awkward to use. It’s counterintuitive to use. You can’t just swipe left any more to delete an item. It lost some of my saved lists. It doesn’t give you a count down of the items that are remaining, and it doesn’t prompt you to clear your list when you’ve checked off all your items anymore. That feature helped me to not forget anything. When you search for an item, you used to be able to select from past purchases, which made it easy to find items. The list doesn’t always put items in number order. You could be in isle 18, and then, “surprise!” You’ve got to go back to isle 5! When you email a list to someone, it used to look just like your list, with product pictures. Which was helpful for the person you were sending it to. Now it’s a text only list. This is so frustrating! I loved the old version. The new version is a steaming hot mess! They are trying to cram too many things into one app, and they are ruining what made the app functional.😡.Version: 8.0.1
✓ Jan. 2020: They ruined a great appI've generally found this app to be extremely useful. I've never experienced any login problems like other people describe, and I never get logged out of the app. I like the way it sorts the grocery list by aisle (it's not perfect—some items show up in the wrong location, but I know what those are in terms of stuff we usually buy), and I like that it remembers what brand I bought in the past. ———- Update on Jan. 19, 2020: Wegmans released a new version of this app this week. It’s useless. I used to create a new shopping list each week and add items to it. In the new app, it prepopulated my list with 35 items I had previously bought but don’t want to buy this time, and when I created a new list, it wouldn’t save items to my new list but rather to the 35-item list the programmers apparently want me to use. Plus there’s no "help" feature to tell me how to fix this. I wound up deleting all 35 items to start a new list. It also no longer lists my prior products, which is a pain—being able to tap "My Products" to see what I’d bought before and re-add it was very useful for items I don’t buy every week. That feature is gone and now you have to scroll past a bunch of stuff you probably do not want in an attempt to find what you need..Version: 8.0.1
✓ Major downgrade with latest updateThe old app was easy to use - and easy on the eyes. The new app is visually cluttered and has lost important functions such as the ability to delete checked-off items on your shopping list (now every item is deleted unless you delete them one by one). A constant source of irritation is the search bar - if you hit “x” to clear the search, it takes your cursor out of the bar, and you have to re-tap the bar to start typing. This seems like a pretty basic thing that should have been caught in production. I do like that they made the notes feature on the shopping list bigger, as it was small and easy to miss before. But the trade-off apparently is that it’s harder to tap the buttons to increase or decrease the number of apples (for example) that you want to buy. I’m giving this two stars, one for the notes and one in memory of the old app. I hope Wegmans will read all the negative feedback and make some fixes, but I’m guessing this new version was designed to push certain products on the user and they’ll care more about that than what their customers want..Version: 8.0.1
✓ New app update extremely disappointingUsed to use the old version all the time. Now it doesn’t seem to do what I need it to! So frustrating!!! Aisles and departments are not ordered the way the used to so I ended up walking out of the store without 2 items on my most recent trip because they were in a different spot in my list that was not logical in the set up of the store. Also cannot delete just selected items from the list, have to delete the whole list (so guess what those two items that I wasn’t able to buy just got deleted too!). Plus there doesn’t seem to be a way to search for an item and go through a list of your purchases of that item anymore for easy adding. I either have to scroll through everything I’ve recently purchased or scroll through all items associated with the one I want until I find it. Overall very disappointed. You shouldn’t be removing features making use more difficult with new app development, you should be adding for improved performance..Version: 8.0.1
✓ New app is awfulOld app was great. The new version is awful. When adding things to your list, you get many options, but in the old version, what you purchased in the past would be at the top of the list. Now you have to scroll forever to find what you want. More often than not, end up just tapping on a similar item to remind myself that I need something like that. I searched for toilet wipes and one kind appeared, then 3 different kinds of olives!! Really?? Not interchangeable items!! This happens with many of my searches - totally unrelated items are at the top of the results. While in the store, constantly get pop-ups on the screen asking if I want to “undo” my entry. I hadn’t touched it or entered anything. That continues the entire time I am in produce and meats. Trying to clear my list at the end of my shopping trip is a pain. Trying to remember where to find that option is not easy. I usually end up just deleting all my items individually. The old app asked if you wanted to clear your list once everything was checked. Much more user friendly. Hate this new app! Please revert!!.Version: 8.0.1
✓ Update is a downgrade in usabilityThe redesign of this app has made it much less user friendly. I regret updating it. My biggest complaint is with the “share list” feature. I shop for a home-bound friend, who creates a list via the app & shares it with me by email so I can do her shopping. The shared list used to include images of the products which were very helpful in finding products I wasn’t familiar with. Not only are images no longer included, but neither is any indication of the size/volume of the product. Only the price is listed. Not helpful in the least when the shelf tag is missing! The printout is also much harder to read than before, when listed products were well separated. Other complaints are the slow load time of the app, the dysfunctional search filters & incomplete or flat out irrelevant search results. Also, the coupon list is much harder to read, with the item description no longer fully fitting on the initial screen, requiring one to select it just to see what the product is (b/c the image is too small to tell from, especially if it’s not a familiar item). Please, go back to the previous design!.Version: 8.0.1
✓ Stopped using the appLike many other folks have already documented, this app is now completely useless. If it had always been so I would be less outraged, but it used to be one of the most useful and time saving features on my phone. Unfortunately there no longer seems to be a way to build a list for in store shopping, only for Instacart delivery which I don’t use. Also I can no longer add previously purchased items to my shopping list. When I try, it creates a new wish list every time instead of adding to a grocery list. And why is there a wish list anyway? What possible use does this feature have that the old app couldn’t easily accomodate? I also agree with the complaint that the item info takes up 1/3 of the screen and I can’t get the (+ item) thing to disappear. Ok people, I’m not using a computer at the store - I’m using my phone and you’ve now used up most of my screen for a feature I don’t need. I finally got fed up a few months ago and went back to keeping a list on my iPhone notes app. Sooooooo much easier and less frustrating. I’m only writing this review in the slim hope that someone from Wegmans will read it reverse this horrible decision..Version: 8.0.1
✓ HorribleWegmans what did you do?! I’ve been using the app since 2013 and it used to be the app that every other grocery store should aspire to be like!!! Not any more. The new layout is not user friendly at all. I have different lists for different times of the year since I tend to buy certain things around those times. I can’t update those lists or shop from those lists. I wanted to make a quick list for my husband running to the store for me and it is nearly impossible to do! It tells me I can create a new list and add items to it but when I add items it doesn’t go on the newly created list it reverts back to the original shopping list that transferred over which is not my usual list either. It took me almost an hour to get my store to change to the correct store so I could make my list because every time I would change it, it would revert back! Because this app is so horrible to use I will revert back to old school paper and pen lists and cross my fingers the app will be fixed soon. This update was 10 steps backwards to the way it was before! I hope you’re listening Wegmans because your users are complaining!.Version: 8.0.1
✓ New Update is not “better”As others have said you can no longer filter products when making a list by just selecting the tab for “my products”. Something that was fast and easy to do now takes 3 times as long and don’t even try to do it when you are in the midst of shopping. Bring back this and the option to “delete selected items” instead of clearing the entire list. Or if you check it off at least have the checked item fall to the bottom of the list so it automatically shows the next item instead of having to repeatedly scroll down to find it. As others said if something is out of stock at least you can keep it on the list for the next time. It’s kind of annoying to have to individually “remove” each item as you shop and do it one by one instead of deleting selected items as we did in the old version. It would also be helpful to see the ability to add items from “frequently purchased” vs all of your products. No Wegmans I don’t need to add a cup of coffee to my shopping list!.Version: 8.0.1
✓ Worst app updateI’ve been using the Wegmans app for years because it made shopping so easy. Then they updated it...and now it’s terrible. First of all, the new app is SO SLOW. I’m lucky if i can get it to load items while sitting in my living room using my high speed WiFi, let alone in the store when I’m shopping. Second, the app no longer “deletes” an item from your list once you’ve checked it off, making you do twice as much work while you’re shopping. So now, instead of just checking an item off when I get it I actually have to delete it from the list if I want it to go away and have an accurate amount of items left to buy in my list. Third, now the app doesn’t tell you if an item you search for is out of stock like it used to. So you’ll add a product to your list, drive all the way to Wegmans to then find out they don’t even have it. If they don’t make some changes to this new update, I’ll probably just delete the app entirely and go back to the old fashioned way of making lists, either in paper or in my notes app. This update was such a waste of time and resources..Version: 8.0.1
✓ I second the “upgrade is a downgrade” review!I loved the old Wegmans App! This, not so much. My number one complaint is that not all the inventory available in store is on the app. By now, you would think would be resolved. Many times I have to keep a separate list of what we need that isn’t coming up on the app, and carry it along with the app. Pain. Secondly, if an item is out of stock, even temporarily, it disappears from the list. This has resulted in forcing me to remember later, knowing it was on the list, and running to a closer store than Wegmans. Fail. And thirdly, I maintain the list 90% of the time based on what I plan to cook and what we are running low on. My husband is retired so he does the shopping. It’s one thing if it’s a regular item that he knows, but the new app doesn’t share the list along with pictures of the items like the old app did. This STINKS. So many times he guesses, calls or texts, and it’s the wrong thing or too late by the time I respond. PLEASE bring back to old functionality ASAP!.Version: 8.0.1
✓ Bring back the old app!The old app was easier to use, provided better search results, and had a better shopping list to use in the store. In the old app when you searched for something your most recent items that met that criteria would come up first - now there’s no rhyme or reason what comes up when you search. I searched for sugar and there were 38 items that showed up before a bag of sugar - many of them sugar-free products! When using the list in the store while shopping, you used to be able to check things off as you bought them, it would tell you how many things were left on the list, and then tell you when you were done and you had the option to then clear the check marks and have the list ready to use the next time you went shopping. Now you can put check marks, but have no idea if you have everything without scrolling up and down through the whole list and there’s no way to clear the checks without going back through and clicking on each one again. Either fix the new app or bring back the old!.Version: 8.0.1
✓ Old version was so much betterI’m all for new and exciting updates to apps and usually jump on board pretty quickly but I’ve given this one quite a bit of time and it still stinks. First off, why am I no longer asked if I want to clear my list when I’ve checked everything off? I rely heavily on my list to ensure that I’m staying on budget. I loved how when I checked everything off I would get this prompt. Now I have to go in a click or two and choose to clear list. While it doesn’t take a ton of time it’s just stupid that this was changed. My second issue is that the out of stock items can’t be put into my list. I make my list in advance so just because it’s out now doesn’t mean it will be when I actually go to the store. I also like to see what I actually need, even if out of stock, and can then decide on a replacement. These items used to show under an out of stock section of my list. Finally, I used to be able to easily make multiple lists. Multiple lists were perfect for things like my weekly meals and then one for staples. I used a few different lists but now only seem to be able to make one. I just don’t understand why they think this app is an upgrade from the previous version. I can’t imagine that people gave feedback saying “please take away the ability to do…” so I don’t get why we can no longer do these things..Version: 14.0.0
✓ Items disappear when out of stockI have used the Wegmans app for years as it streamlines my shopping trips wonderfully, particularly if I’m shopping at different stores. I didn’t particularly care for the most recent upgrade, but I’ve generally gotten used to it. Except for one key issue: items that are not currently in stock disappear from the list entirely! I get that the most recent update was intended to streamline the use of Instacart/curbside, but there’s nothing more frustrating than coming back from a shopping trip without a key item simply because a particular size or brand wasn’t available at the time I went. This is particularly aggravating with the numerous supply chain issues as 99% of the time, I’d be perfectly happy with an alternate brand, size or option. It’s even worse when multiple individuals are adding to the list throughout the week as I may not be aware we even need something until I get home to a “why didn’t you get X, I put it on the list yesterday.” Please, please, PLEASE add a “not currently available” when in-store shopping is selected!.Version: 18.3.0
✓ Like it, but a couple big negativesOverall I like this app. It’s generally easy to use the digital coupons, and I love knowing which aisle/area I need for each item. My two big annoyances: 1- the search engine is terrible. The predictive search suggestions often return “no results found”. Don’t suggest something if there’s nothing there! My biggest complaint with the search is that you need to know the exact term the store uses, and a common term may not work. For example, a search for toilet paper gets nothing, you have to learn to search for bath tissue. I have to know it’s “garden salad” (the specific package name) instead of a general “bagged lettuce” search. And I just went through 7 different search terms before finding the specific type of plastic bag I wanted - even though one of the searches was for exactly the product label wording. 2- when using the digital coupons, if you click on the picture to see what items qualify, the visible description for each item listed is very short. This often leads to a list of 5 qualifying items that all start with the same words, and the pictures are too small to see, so I have to click on each one to see which I want on my list. Wegmans, please consider doing some usability testing, and hire some skilled UI designers! Your app could be a 5 star with a few usability improvements..Version: 18.5.2
✓ Used to be betterOkay, the app is still better than a hand written shopping list, so it does get some stars. But the original version of the app was just way better. You could zoom in on photos of the items, which is useful sometimes when you’re trying to read about the product. You could check the items you put in your cart and then at the end, you could clear all the checked items. It was just so easy. Now you have to manually delete each item. And maybe it’s user error, but things disappear from the list!! It could be a matter of hitting the trash can icon after the page has shifted, but items definitely disappear from the list. And as one other reviewer mentioned, you can’t add an item that’s not in stock. You can’t even find an item that’s not in stock. It would be useful, if for nothing else, so you know what aisle it would be on and you could go to that aisle and choose an alternate product. But perhaps it’s back in stock before you actually go there? So why not let us find and add things that aren’t in stock? Come on Wegmans! Bring back the old app!!.Version: 18.2.0
✓ Useless AppI suppose if you know your Wegmans shopping number this app might be useful. As I don’t it is pretty useless. The app constantly prompts you to log in using your Wegmans shopper ID, which is frustrating on many levels. That ID number is only on your physical Wegmans shoppers card apparently , which I immediately tossed as I knew I’d just use my phone number. That number doesn’t appear on receipts despite it knowing who you are once you input your phone number so the only way I can use the app in a non-preview mode is to call a 800 number...because people love calling 800 numbers when obviously, at minimum, some at customer service should be able to get it for me if not the cashier. As I pretty only used the app to help me locate esoteric ingredients, it is extremely frustrating to have to bypass various sign in screens to just figure out where a product might be. I’m trying to give you my money Wegmans. Why are you making this so difficult? I’ve starting using Instacart to determine if a product even exist in the store instead of this stupid app..Version: 5.1.22
✓ Much better before the recent update!I rarely leave reviews but I love Wegmans and always loved using the app to shop. It made my shopping much easier and kept me from retracing my steps because I forgot something in another aisle. This newest update is making me consider just going back to a paper list! It’s not as user friendly in adding and deleting items. Also, the old app would gray out items that were checked off, making it much easier to see what was still needed and the check boxes were bigger which made it easier when your quickly clicking it while shopping. I also like on the old one when I checked the last item a box popped up saying Done Shopping so I knew I had gotten everything. This version no longer does the graying out the the Done box. It also now puts my items in a different order that truly doesn’t make sense even though I have the same store selected and nothing in the store has been moved. I realize some of these things may not sound like a big deal but when the point of the app is convenience and to streamline my shopping, this one takes that away compared with the former app..Version: 8.0.1
✓ New Version of the App is Terrible. An embarrassment.I love shopping at Wegmans. I loved the old app, it was great, fast and user friendly. This new version of the app is terrible, slow and very cumbersome. I imagine you paid a lot of money to get this new app developed but you should get your lawyers ready to sue the developer to get your money back because this is an embarrassment for the brand. Today I can’t even login into the app. My whole shopping list is there and I don’t have access to it. I tried going to your website in my web browser but that doesn’t work either. I see a lot of people on Twitter complaining with the same problem. I wish Apple would ban the app for failure to maintain a bare minimum of standards. The app doesn’t work at all on my phone today, it’s literally a waste of storage space. Clutter. This is the very first negative review I wrote about anything I’ve ever used. Please use this negative review as motivation to replace garbage with something useable. Bringing the old app back would be a 100% improvement over the current one. That’s a good place to start. Sometimes big projects like these just don’t work and you need to start from zero again..Version: 8.0.1
✓ Redesigned app is almost useless nowThis was my absolute favorite app before the redesign. Now it’s so bad I may have to stop using it. Before, it made building a list from previous purchases so easy; the aisle numbers made it a cinch to find what you needed; search let you quickly filter by items you’d bought before or all items; and you could easily delete items you’d found to keep the list readable. It was also really fast to load up. The new app makes it so hard to search for items you’ve bought before and the tap area to mark off an item in the list is absurdly tiny - I keep accidentally hitting the image and launching the details page. It’s sluggish and slow and difficult to find what you want with the new navigation. They’ve also cluttered up the list view with so many inputs and info it’s hard to scan and read as you’re shopping. It seems the main reason they redesigned was to make the pickup and order online more prominent, and in the process ruined all the basic functionality needed for a good shop-in-the-store app. I love Wegmans, but every time I use this app, the frustration and anger spills over onto their brand a bit, eroding my positive view of them..Version: 8.0.1
✓ Version 8.0.1 Still Doesn’t Like iPadsStill no bug fix for the sudden absence of landscape-portrait orientation swap for iPads. Very annoying..Version: 8.0.1
✓ New version needs better designDesign of the new version is lacking. Annoying design elements include: 1. Search /add product function is not accessed by the large + button you see while in your shopping list; instead this adds a useless list note. 2. The search itself suggests/auto-fills specific brands/products when you try to search for something generic. Seems this may be intended to help you easily find products you’ve purchased before, but the result is annoying since getting a list of all similar products to compare options/ prices is more work. Prior design with toggle between “my” and “all” products on the results page was better. 3. The list checkboxes are impossibly small. It’s ridiculous trying to use them to mark off items while you’re shopping. 4. When you are done checking things off you’re not prompted to clear the list. It’s annoying because not only do you need to scroll back through your list to make sure you haven’t missed something, you also have to navigate several menu steps to be ready to create your next list. Bottom line: this app used to make shopping more convenient and efficient, now it’s design has cancelled out these effects and leaves users standing in the middle of the store aside trying to click tiny boxes and search for what the actually want. And we all know how much Wegmans needs more people blocking the aisles....Version: 8.0.1
✓ They have some work to do.I really like having this app. It’s great to be able to build my grocery list and have it sorted by aisle so I can just work my way through the store. There are a few things that I find annoying. The ordering of the grocery list, while mostly intuitive, does have some things in a strange order. But that I can deal with. I read through a lot of the latest reviews and just about all of them are negative. I agree with a lot of the points where the search function is not really all that helpful sometimes. I also would like to see a feature that lets you see all unchecked items on your list so you can make sure that you’ve gotten everything without having to scroll so much. The one complaint that I have that I have not seen in other reviews is that I periodically have items just disappear from my shopping list. I am guessing that it’s not really the app losing them, but rather me accidentally touching the trashcan icon on the item which removes it from the list. I am left-handed, and so hold my phone with my right hand, and I am more prone to accidentally touch the screen in the area where the trashcan icon is or change the quantity with my right thumb while scrolling. I would like to see a “lock” slider on the grocery list that only allows you to check/uncheck an item..Version: 19.13.0
🙂 Wegmans Positive Reviews
Wegmans works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Wegmans.
⛔ Wegmans Problems
