- 92.2LEGITIMACY SCORE
- 93.7SAFETY SCORE
- 12+CONTENT RATING
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Hersheypark App Complaints & User Negative Comments 2024
Hersheypark app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hersheypark? Can you share your negative thoughts about hersheypark?
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Hersheypark for Negative User Reviews
✓ Doesn’t get past splash screenInstalled. Started app. Doesn’t get past the start-up screen. ☹️.Version: 3.1.17
✓ Won’t ever be back!Our family spent over 1600$ to come from New York to enjoy our first family vacation together in over three years. We were able to ride 4 rides total over our 24 hours due to the MASSIVE amount of people they allow in all at once. They have absolutely no crowd control! It was absolutely awful. We had to stand In lines for upwards of two hours! Even with fast track which is 200$ for four for JUST some water rides! I am going to be DEMANDING our money back. It’s a complete scam. My family left there today disappointed, hot, tired and wanting to swim! Which we couldn’t even do because the lazy river was a two hour wait and ALL the splash pads were 30 minutes or more with a 1 year old in a stroller who was overheated, a six year old who’s heart this company completely broke! And my 8 year old who wanted to cool off. I’m just disgusted at this point! HERSHEYPARK YOU NEED TO DO BETTER FOR YOIR CUSTOMERS THIS IS WRONG AND IM NOT EATING YOUR CHOCOLATE ANYMORE! That’s how wronged we feel!.Version: 3.1.7
✓ Inconsistent resultsI like this app and there are many cool features. However, the part that I rely on the most is the ride wait times, and there have been multiple times where the listed time does not match with the actual wait. I am talking about drastic differences, like a listed wait time of 60 minutes when there is no line, or vice versa. It does not always happen like this, but often enough that I don't rely on the listed times. I hope that this feature can be improved..Version: 2.4.1.4
✓ Good idea, executed poorly.The app is pretty good. It has pretty much anything I would ask for. The only issue with it is that it just doesn’t work very well. The map and directions thing work pretty well, but the ride times and ride status things don’t really work. You have to constantly close and reopen the app to get things to update. For example, if you leave the app open for too long, everything says park closed. The wait times are also different on the app than what the employees at the rides will tell you. Other than the issues mention, the app served me pretty well when I was at Hersheypark..Version: 3.1.4
✓ It's hello then goodbye with this appIt works 4 a while then sticks and turns off- then when trying 2 use it again it doesn't work.Version: 0
✓ Poorly made appAt first this app looks fully featured until you realize it’s limitations. For example, you can even make a list of the rides you want to ride without making an account first. And the account sign up process is too difficult, no Sign In with Apple or similar. The ride descriptions don’t have enough pictures to really see what the ride is (close ups of people on the ride are not helpful) and there are too many UI and font issues were things do not display correctly or get cut off. This app needs a serious revamp..Version: 3.1.20
✓ Concession stands not stocked and no directionsSoda machines are out of ice they were out of product. The Fixin bar at the Overlook food court was empty call Tom And nobody ever came to finish it up and we left after 20 minutes. we purchased a parking pass online didn’t know we were going to a different parking lot no directions on it or receipt to tell us where to park. We got to the park the app did not work. No paper Maps. So needless to say it was very difficult to navigate through the park without a map..Version: 3.1.8
✓ Neat app that works really well, but it could be much betterI like the app, however there are a lot of small things I would like to see added: 1.) Allow water rides to be viewed and added to lists outside the summer season. 2.) Add ride entrance photos to make navigation easier. All you get is a cartoon map. 3.) Allow us to filter the map by our custom lists, so we can see a map of exactly what we want, and filter out rides and eateries we don’t like, as well as showing just our favorites. 4.) Allow us to load fast passes onto the app before our visit. As of now you need to use a kiosk which can only be found inside the park. 5.) Allow us to access our season pass benefits within the app. Currently they just link you back to the internet..Version: 3.1.17
✓ Useless for season pass holder.While the map feature is great, the pass members portal is absolutely useless, and the least user friendly app I have ever used. If you want to check your season perks, or check into your season pass portal, you open the app, go under tickets, click “season pass log in,” then log in. Once inside the season pass portal, if you check perks, which there is never anything there, and then you want to go anywhere else under the season pass portal, and you have to log in again. There are 0 quick links, everything is a link with an overlay. It acts as if it’s more of a web based browser than an actual app. Please update to make the app more user friendly. Season pass members should be able to log in once and use the entire app..Version: 3.0.4
✓ Lots of fun, lots of waitingHaving been to Disneyland/CA Adventures and coming here it’s unfortunate to see how slow/inefficient they are for loading/unloading rides. Disneyland really has that down. I feel like that really made the wait times longer, and could be something to work on here. We only did the park (not water park or zoo) but really enjoyed it other than the wait times (which felt a little dragged out due to inefficiencies). Tons of little kids rides with little, to no wait times which is a great thing for families like us splitting up to go on coasters with big kids and still have things to appease and entertain the littles. Great day! Would love to see the rides load faster...Version: 3.1.20
✓ Immediately no.Okay i am going to write this review in bullet points because,,,, - The app is super confusing direction wise. I would rather just carry a map because then I’d be able to see and my phone wouldn’t get overheated. - The ‘wait times’ are basically like fake. A friend and I saw that ‘The Claw’ had a five minute wait time, cool, so we went over to it only for it to be closed, not cool. If the ride is closed it should be stated. Then we check and see that ‘The Fahrenheit’ has only a wait time of 15 minutes, okayyyy, we get in line only to wait like 30-45 minutes, just no. Especially in 90 degree weather. To be honest you’d be better off getting a fast pass especially on a hot day because those wait times are just a huge lie. - Lastly the app is just super confusing to use, well at least in my opinion..Version: 3.1.6
✓ Fun time with some exceptions…So far the experience has been fun. Sadly to get our all day drink cup I had to wait 45 minutes on a food line. When I approached order pick up they would not just give me the cups I had already paid for. Our first day we did a mobile order for lunch. When we were alerted it was ready, the person asked me what I ordered. I asked if he knew and he said no. What a waste of time. I have never had to stand in a long line just to enter a kids water play area. Too bad these little things don’t make it a great place..Version: 3.1.1
✓ Many errors with wait timesThe good: The app is useful for its maps and ride height requirements. The bad: Ride wait times. These are lot even close. Rides will read a wait time of 5 or 10 minutes but have an actual wait of 45+. Some rides will show as closed that are actually open. This is probably the most important function of the app and it has no value. Im short, if you want a map and general info this app is fine. But if you’re looking to improve the efficiency of your day… don’t count on it..Version: 3.1.6
✓ What’s the point?The map is ok, the GPS works quite well. But if the queue times are either “open” or “closed” why use it? Occasionally queue times will appear, but they’re so incredibly incorrect and misleading they make planning your visit a waste of time..Version: 3.1.20
✓ Waste of a downloadI downloaded this app as soon as I entered the park and Lou of taking a paper map very excited as I have used similar apps that other amusement parks. It consistently did not load the map it was not helpful in finding places when it did load it just kept spinning around wasn't really good with directional guidance but really more than anything it never worked a cat not loading like it was too busy I even tried to use the park free Wi-Fi that too was incredibly slow. I am in the process of deleting it when rate this app came up not worth it grab your paper map this is a long way to go.Version: 2.4.1.4
✓ A good first effortIt’s not terrible but lacks finesse. GPS nav doesn’t understand about walkways above other walkways (e.g. by aqua theatre). Also rides do not report closures accurately and therefore app info may be wrong..Version: 3.0.4
✓ Ride TimesHonestly, the ride times are not only inaccurate but misleading. On rides that say 20 minutes, multiply it by two. A ride like Rees’s Cupfushion was incredibly long. We tried during our Preview night and again first thing this morning. 120 minute wait, turned into nearly 3 hours. Not worth the wait. It messed up our day and plans at Hershey. I say, be accurate with the ride times and do something about these long lines. Speed up the entrance and exit times. It appears to be an issue all over the park. Empty seats on rides causing longer waits....Version: 2.4.5.6
✓ Has a lot of potentialThis app really helped me with knowing about packages in the park and what to do around the park. However the “take me there” feature gets you lost and doesn’t take you to the location correctly. It takes you to a dead end. And the park map should have better pictures of rides so you know where you are as you’re walking. Please fix this. Maybe a better gps like go straight, turn left after the wave pool, your destination is to your right..Version: 2.4.3
✓ Good rides but poorly organizedThe amount of people admitted is way too high - every line is way too long. There is no direction figuring out where to park. Getting food is a nightmare. We went to the Shoreline Grill and were 4th in line, but it took us 30 minutes to get to the window to order food and then they messed up our order. Workers aren’t knowledgeable about the park. I’m not sure if this is a post-pandemic issue or if this is normal for the park..Version: 3.1.1
✓ Helpful, but doesn’t work rightIt’s nice to be able to see the map and sort rides by proximity and wait times… except the wait times are often way off. Rides with no lines may show a 15-20 min wait. The app will show rides closed that are clearly open; then some show as open but are closed. Also would be nice if when the ride closes WHILE you’re standing in line, if some explanation could be provided. None of the workers ever bother to even tell people in line that the ride is closed. Then when the customers finally figure out the ride is shut down, nobody provides any idea of whether it looks like a long wait or it’s a 5-min fix. No problem if the rides don’t shut down, but I’m writing this while standing in a shut down ride line. For the third time in two days..Version: 3.1.17
✓ Useful as a map but not much elseI wish this app were better. I wanted it to be better. But all it is really useful for is a map, and not even a decent interactive one at that. You could see where rides were generally, but no way of determine where the entrance is, especially for big coasters. The wait times were wildly inaccurate and rarely (if ever) updated. The mobile ordering option doesn’t work properly and even though you may sort food options by distance, once you click on mobile order, it will send your order to another location (with no regard for distance from you) without even notifying you. I’m honestly not sure what they’re trying to do with the app. Seems they want to push their HP Go thing, but even that is confusing..Version: 3.1.20
✓ Skip it. App is useless for ride information.Tried using the app in park for planning which rides to ride when. The wait times listed in the app were consistently wrong. 5 minute wait ended up being close to an hour. 20 minute wait was 45 minutes. 45 minute was more than 90 (we bailed because it was apparent we were in for at least another 90 - 3 hours?!?). So, not even consistently wrong, which would have allowed us to plus up the numbers reported by the app. It was utterly useless when rides were closed. No information why (weather, mechanical, whatever), and no ETA for reopening. It didn’t help that the disdainful teenagers running the rides couldn’t be bothered to share any information either. I may be spoiled by Disney and Busch Gardens, but it doesn’t seem like a hard problem to solve. Just poor expectation management..Version: 2.4.5.6
🙂 Hersheypark Positive Reviews
Hersheypark works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hersheypark.
⛔ Hersheypark Problems
