Shopkick: Gift Cards Rewards Negative Reviews

Shopkick: Gift Cards Rewards App Complaints & User Negative Comments 2024

Shopkick: Gift Cards Rewards app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using Shopkick: Gift Cards Rewards? Can you share your negative thoughts about shopkick: gift cards rewards?

Shopkick: Gift Cards Rewards for Negative User Reviews

✓ Banned for no reasonSo I use to have a shop kick account that got banned out of no where. I was an avid user and got on it almost daily because I live in an area where I am able to do that, I got banned for basically using my account. This was back in 2017, I emailed asking why my account got banned and each time they stated I broke the “rules” of which I had not. Not a single one of the rules had a broken, yet when I went to ask for a specific one they claimed I broke the support person literally just made a generalizations again. So it’s been two years since then, I got a new phone, new email, and accidentally got signed into my old banned account, so I went to make a new one. (Mind you it has been 2 years since I was originally on my old account that was banned.) MY NEW ACCOUNT GOT BANNED RIGHT AFTER IT WAS CREATED. I didn’t scan a single thing, I didn’t do any walk ins, I just created the account and it got banned. Honestly this is all a Ridiculous mess and as much as I used to love the app, to me it is a waste of time if they are just going to ban your account for actually using it..PrincessBunny16Version: 5.5.20

✓ Receipt rejectionsI recently started using the app to take advantage of scan receipts for kicks offers. They almost always get rejected with the reason that no valid purchases were found or invalid receipt image. I read the developer response to a similar review complaint but the reason of the store address didn’t apply. I purchased Impossible Burger from Ralph’s which is 0.4 miles from my house. It was the only item on the receipt. After the rejection, I contacted support and they credited me with the kicks which is great, however, this happens more frequently than not. This gets rather tedious and makes it a lot more work to get the credit. You really need to work these bugs out, otherwise it is becoming not worth the effort. There are several other rebate apps that work flawlessly, like Ibotta..Rview123Version: 5.8.10

✓ ISSUES!I just tried to redeem my kicks for Target and kept getting an error message and told to try again. Tried several more times and kept getting the same message. Tried to email SK support and filled everything out properly but was told my phone number was not entered when it was! Tried to several more times and still was told my number was not there! THEN tried to delete my account and was told to confirm my Facebook. I DON’T HAVE FB! So it appears they want people to connect to FB so other people will see it and they will use SK too. But they are having all these issues and won’t let me delete my account!! So I just deleted the app and will NOT be using it anymore. FIX YOURSELF! EDIT- Just read other reviews on here and people are getting suspended and not being told why but I cannot delete my own account??? I had this account since 2011 and I used to love it but no more!.Non of ya beezwakzVersion: 6.16.0

✓ This app attacks those who work hard to get KicksI’m a college student in a large city with many stores. When I found out about this app I downloaded it and started taking the transit often to get to these stores. The best part is that some stores are really close together like BestBuy, Ulta, Target, and Walmart are at walking distance from one another. As a result I gained a lot of kicks, I was so close to getting a $50 Walmart gift card to buy food and essentials. Than out of the blue I get my account suspended. I don’t understand I followed the rules and the comments before me also mentioned that there are problems with checking in on the app. I used to love this app and was about to reap the rewards for dedicating my time to going into these stores and scanning items. This happened today and I want answers as to why my account was banned and why many accounts that work hard to get kicks are getting the boot too. I am afraid of getting terminated. I’m scared because I don’t want to get banned and lose my ability to use the app. I want to save as much money to pay for college and this app was reassuring that a Walmart gift card could help with getting food while the money I make from my job actually goes into college. This app is not student friendly. Extremely Disappointed.Citystudent2019Version: 5.6.30

✓ Can’t redeem kicks for gift cardI used this app for a couple of weeks and ran around like crazy one weekend trying to get enough kicks so I could cash out. Here it is a week later and I have tried multiple times to redeem my kicks and all I get is an error message every time. It doesn’t matter what method I try to use it still gives me an error message. A couple of nights ago I thought I finally got lucky. It said that it was successful and wait for an email to verify. We’ll email never came and when I went back into the app my kicks had been refunded back my account. I have emailed them at least 20 times and cannot get a response at all. I even contacted the BBB who reached out to them on my behalf and they haven’t received a response either. Today I did get an email encouraging me to collect more kicks due to the new opportunities they have available. Yeah right!!!! Why don’t you try fixing your stupid app so people can redeem their kicks before adding new things for us not to get paid for..Tifi.Version: 6.41.1

✓ Response to reviewsThe response to these people’s reviews are ridiculous. Seldom, do you say you will fix the issue. Just blanket excuses and generalizations! I’m giving a review for that reason only. I’m here bc I got an email from shop kicks asking why I haven’t been using the app. One reason, like another said, it talks soooo long to accumulate any points only to get 5.00 gift card. After visiting Walmart so many times a month, and yes I go to Walmart that many times regularly a month the app will block you bc you went too many times. After the limited time has passed, you can go again so many times per month. I just got tired of it. The email appeared asking like where you been and ask me to take survey. Soooo, decided to give one more chance until I saw the reviews AND this generalized blanket response to the reviews. Ridiculous, Improve the app, give real tech support, make the app better and your reviews will change, but fir now, I’m passing on downloading the app. YES, SHOPKICKS, REVIEWS MATTER!.SwvacherryVersion: 5.6.60

✓ Ripped OffSo I’ve been using this app for a very long time and I haven’t personally had any issues but I don’t use it very often however I have several friends and family members that have been using this app for at least 3 years building and saving points and out of the clear blue sky for no reason at all their account has been suspended. It tells them they broke some kind of rule but we all looked at the rules and we can’t find anything they did wrong. They have reached out to shopkicks and get no response. I’m not sure how much they had saved I do know one friend had over $100 saved up and now it just got stolen from him. This is so wrong!!! A lot of these people are single moms or disabled or out of work and to work so very hard to earn this money then have it stolen from them that’s just wrong, immoral and possibly illegal. If they don’t get their apps deactivated real soon I’ll personally be looking into taking legal action against this company..Crooks ABCVersion: 5.3.41

✓ Beware-they’ll kick you out w/out a reasonWhen you are given a moving violation ticket, the officer tells you exactly what you did wrong. You have removed me from Shopkicks telling me nothing other than I did something wrong. That tells me nothing. Your response to my comment is that you have to remove people that violate your rules to keep Shopkicks free and fair for all. I am part of “all” and by not telling me what I have done, because I have done EVERYTHING according to your rules to the best of my knowledge, you are not being fair to ME! WHAT DID I DO TO VIOLATE YOUR RULES??? TELL ME!!!! My husband and I were doing Shopkicks just like all of you. One day, without any warning, I get kicked out. I contacted them to find out what I had done wrong and they told me to read the rules. Fair enough. I read them line by line and STILL could not find why they would kick me out and contacted them again about it and was told the same thing, I had broken the rules but they would not tell me what rule I had broken. I guess I was guilty of collecting just enough points to get a free Starbucks and starting over for my next cup. This is a scam..3GljnVersion: 5.2.51

✓ False AdvertisingOn Black Friday, they should know with advertising more kicks than normal with a lot of shops, and with a lot of people shopping today, that there will be a lot of people using the app all at once. Of course in the middle of the day on Black Friday when we actually went out to shop at a lot of stores, it says they are having technical issues or I’m offline. You should know on a day like today that you need more bandwidth, and yet you are too cheap to do it. This is false advertising. Yes, this is a free app, and I have earned gift cards, but I’m not driving out of my way anymore to get Shopkicks. Also, some of the reviews talking about their accounts getting suspended with no explanation, especially before getting higher value gift cards scares me. From now on, if I’m going to a store any way that will earn me kicks, I will still use this app, but at this point, I don’t trust this app, and will not go out of my way to do anything in the app, and I would recommend based on the reviews to cash out smaller value gift cards frequently to keep them from engaging in any shenanigans to deprive you of what you earn..MadelineCatVersion: 5.4.40

✓ Issues.Let me first say I love the app, but I am having some minor issues. Like scanning I will walk into a store and open my list of items that I can scan but even when I find thinks that “obviously are” the product that I’m supposed to be scanning and a message will pop up saying that I am not scanning the correct product, but it will let me scan the same product in a different flavor for example let’s say 4 pack of the flavored Red Bull energy drinks, and the other issue that I’m having is some items that you get kicks for buying them I will buy them then upload my receipt but then it will tell me that I didn’t buy what I claimed to have bought, when I upload the correct receipt. So frustrating, so far these are the only frustrations I have with the app thanks..Bri buckleyVersion: 5.3.74

✓ Banned?I’ve been using this app for a long time, telling others to use it too. But recently my account got banned for no apparent reason. I went to walmart far from my house because that’s usually the one with almost everything to be able to scan; however, I got a pop-up saying that my account was suspended while trying to scan something. All the people that I referred also got banned which is around 10 people. So, I contacted the support team explaining my situation of how a lot of people got banned because of something that is not explained to us. I haven’t gotten a response back which upsets everyone around me. I really enjoyed the app but when I tried to contact them, there was no response. I would like for the people that got banned by me to at least get unbanned or let them redeem their points. I also tried to create a new account because of something happened like a bug to ban the old account, it shouldn’t affect any new accounts, right? Apparently I’m wrong because my friends and family that got banned cannot create another account without getting it suspended like me. I don’t know why any of us got suspended however i would like to able to still use the app even if the account that got destroyed is not in my possession..Anh-Duy HaVersion: 5.4.43

✓ Ibotta is much betterThis is an okay app but it has taken me SO LONG to earn even the slightest amount of money in gift cards. I sometimes buy the ridiculous items they suggest (waste) for kicks and twice now have not been given credit. It says the item is not on my receipt when it clearly is!!! Happened today so I resubmitted it with my fibger pointing to the stupid line where it clearly shows the item. Customer service doesn’t address the issues when you contact them (if you can figure out how to do that). I’ll mostly stick with Ibotta. They respond much quicker and always either explain or resolve any issues. I can earn AT LEAST $20+ per month with ibotta and actually buy things we truly use regularly. I’m up to $12 this month and it’s not even midway through February. Took me several months to get only $10 through shopkicks and it has to be used on gift cards. So not horrible but don’t waste your money on actually purchasing the weird products..MPerry1996Version: 5.3.10

✓ Updated reviewThis app customer service/support is horrible. If you are planning on saving your points for a larger gift card,DONT DO IT! Your account will go missing and the app will try to force you to create an account. Before re my review below the app worked as promised, but if you are the person that banks points for a larger pay out, this app is not for you. I would stay clear. It’s been over a month, no one has contacted me, support does not respond and using social media to get their attention doesn’t work. Be warned. Previous review. This app gives you kicks/ points for walking into stores , scanning products and purchasing. The kicks can be redeemed for gift cards. Wish they made the earn when you shop more understandable when you are using a linked card in store. Otherwise the app is ok. Takes a while for points to build up but earning a little through gift cards is possible..CassydckVersion: 5.6.82

✓ Updates are crappyI’ve been using this app for a couple of years without too many issues. However, recent updates have been disappointing. First the scan function...you used to be able to click scan and have time to align your camera to the barcode, now as soon as you click scan it opens and clicks for you with absolutely no time to align. This causes me to not be able to capture the scan and I can’t get any points. Very frustrating!! More recently the new format is an issue. You can’t tell if there are new items to discover or if you’ve already clicked on them and got the surprise kick inside. There used to be check marks showing you’ve already viewed it. Also, even when there are new ones, there are rarely surprise kicks in them. Really don’t care for this new format and that it keeps getting harder and harder to get rewards. May stop using if they don’t fix these issues. ☹️.TrishsadieVersion: 5.3

✓ Good first then gone downhillI was doing quite a bit of scanning almost everyday I went to stores, even ran to other stores I didn’t intend to shop. Was collecting around 4 to 6 little gift cards from Walmart regularly. Then it started. Suddenly there is hardly anything to scan around the area I live in. Figure part of it must be because I’ve not bought or scanned anything for the big points. Sorry people, don’t know about y’all but I don’t buy 99 percent of what they have customer scan. Plus the walk in points dropped dramatically, very scarce now. If you want walk in points now have to drive farther. I’m very disappointed and hunting for better more transparent apps. This is now second review. Strange it won’t let you start another separate from others. Anyhow thought I’d give it another chance. Well it’s worse now because as before the scan points have basically dropped off. I noticed the excuses they are feeding the public but anybody with common sense knows it’s a lot of crock. Friends and I stand along side each other and compare our apps. We see the difference as in how the company favors someone who can afford doing everything thing on this app verses someone who is financially limited..Booger16!Version: 5.5.20

✓ Redeemed kicks for cashI give it 3 stars because I’m so dissappointed right now with this app. I redeemed my kicks after all year I was saving them for Christmas season and I got nothing but a headache. I redeemed my kicks for cash but the money went nowhere. I reported it several times and the only reason I got a response was because I posted it on Facebook. I got emails on how to but not what I was expecting as response as resolve the problem. Find out what happened and where the money went because it didn’t go to my PayPal account. Even PayPal said they never got anything from you guys. So now you see I’m upset because I lost all my kicks without getting rewarded. I got most of my kicks from shopping not just for doing scans or walk ins. Dissappointed and upset with this app. Would I recommend to someone else now probably NOT..YessSiLVersion: 5.6.50

✓ Don’t use. ThievesMe and 3 other people, all elderly, would go shopkicking together because we live in the same house and it was fun going together. We started switching phones because a couple of us hated our phone. We put our sim in each other’s phone and used it until we all decided which one we would keep. Signed out of the app and entered the sign in for each of us on the phone we would keep. Come to find out all of us got suspended because that was breaking their rules. They kept or I should say they stole all our earned kicks that between the 4 of us totaled close to $200. So if you get a used or refurbished phone and the previous owner had this app on it at any time, they will block you. Even though you need a confirmed phone number and matching SIM card, they will still block you. I emailed them explaining all this to them, but they still said we broke the rules and will not lift the suspension. They get paid by every company on the app and the companies pay for the gift cards for the people redeeming kicks. So this app is keeping earned money from suspended accounts, AND getting their pay also..Disabled 1000Version: 5.3.60

✓ Don’t recommendSo I was kicked out of the app because I allowed my husband to sign into his account since his account wasn’t working on his phone. When I tried to claim a reward they told me my account and his was cut off for going against community guidelines. I never had agreed to anything, and neither did he, when signing up. It never prompted me to read any agreement. Now I can’t do anything to get my reward. I can’t even create a new account or anything. Maybe they should post the terms and conditions when you first sign up. I’d been using the app since 2018 and never had an issue. Now I’ll make sure that anyone I know doesn’t use this app. I was completely understanding that this was a policy after it was brought to my attention. I was willing to abide by that now that I am aware of this. Their inability to work with someone who is genuinely unknowing and who is willing to accommodate is sad..Corach7Version: 6.10.0

✓ Banned after 4 months of useI would have rated it one star if it didn’t work, it does. The app is truthful and honest when it works. I was able to redeem about 20 dollars worth of gift cards and that was great but when I decided to save up my kick for a 15 dollar gift card, I was banned without any specific reason. I emailed customer support twice, there was no back and forth. Only a “Read the terms of Agreement” spiel that reads like an automated response/ copy and pasted answer. I asked to reconsider after scanning, walking, and buying products to submit receipts and get kick. They wouldn’t even reconsider after asking nicely. I would have suggested that I was banned because their “shop beacon” signal for a models near me registered a block away from the actual store but seeing as there was no back and forth, I was not able to prove my innocence and was charged guilty. You will be banned for their systems check for scammers and banned for playing honestly. There is no win win here unless you get open the app from within the store, heaven forbid you take a look at stuff outside of one of their affiliates stores. It’s worth a try, just be warned, they dont have great customer service or a really general require for what they consider “bannable”..Dann-SanVersion: 5.4.80

✓ Can’t get my old account back and can’t redeem the new one for my brother either.This is the original owner of this device. A few years back I got an account and everything was fine. C19 hit and I stopped doing it for a year and a half. I lost my old account but by now I have a job and I am no longer interested in walking an extra mile for this so I never bothered to get it back. I let my brother have my phone(I’ve got a new one). Lo and behold, he finally gets enough for $15 dollars and it won’t work without a phone number. The phone number is still attached to my old and lost account so I emailed them and a whole week later(what took so long?) I got a email saying I was banned because of multiple account abuse. According to the terms of service, we can’t share devices. Ok. THIS DEVICE HAS A NEW OWNER!!! It’s not sharing the same way giving someone a brand new device is a gift and not sharing. Ugggh, might as well go pick up bottles and sell them. $30 a month for some casual pickups is still better than this albeit dirtier and more tiresome. Edit: Was just showing my brother and he says that they’ve been giving him the wrong amount of kicks from receipts like many others with no reason at all. Oof, glad I left before this mess happened..MomotheCathatesextraworkVersion: 6.5.1

✓ Poor Customer ServiceIt takes a ridiculously long amount of time to receive a response when there’s an issue. I’m a bit frustrated because on several occasions when I have purchased items that were giving kicks within the app I did not receive those kicks. I made sure to scan the item to be sure it was the right thing and earned the points for scanning it but then wouldn’t earn points purchasing. When you click on the receipt icon it would clearly show the item would give you kicks but then you just wouldn’t earn them. I have submitted receipts and contacted customer support but they take a ridiculous amount of time to email you back. And then they enjoy arguing with you about whether or not your item qualified. I always make sure I have the right item before ever purchasing it and follow all guidelines so it’s pretty frustrating when somebody emails you back and argues about if your purchase qualifies.Bwhitehead1013Version: 5.5.70

✓ What a joke!I was a huge fan of this app. Then I started having trouble with walk-ins and videos. It was annoying but I continued on with it. 2 days before I was to receive pending kicks that would have allowed me to cash in for a $50 reward, my account gets suspended! I honestly have no idea why, as I played by the rules. And you truly cannot say that I didn’t. Over the past 3 weeks, I have sent 4 emails asking for assistance because I believe it was a mistake. I never received a response. At least have the courtesy to tell people if they are doing something wrong! The lack of customer service is beyond disappointing! Furthermore, it seems that there are a lot of recent complaints of the same issues I have experienced. Your generic response of saying sorry but you can’t be specific on what rules were broken, is a dishonest and cowardly move. If you cannot give a reason as to what a user did to cause a suspended account, then how do you justify suspending them? Is it that you are running out of money to pay people out? Is it that you just don’t care? Regardless your customer service and generic responses speaks volumes..JKP75Version: 5.4.60

✓ Randomly Banned for collecting Kicks “too fast” I supposeJust as I was about to cash out on a $10 PayPal gift card my account was suddenly “locked”. I happen to work right next to three stores (CVS, ACME, TJmaxx) all literally in the same shopping center as me. Naturally it became very easy to collect my kicks daily as I know where exactly to go for each store as some scans will allow you scan again for kicks the very next day. As I’m about to cash out I get a pop up that my account is suspended (literally just as I acquired 2566 kicks for the $10, go figure). I have sent multiple messages and emails to customer service about the account suspension but no response in weeks to my situation. The irony of this is they usually respond to inquiries in about 2-3 days whenever I had technical related questions when my account was in good standing. But becoming wrongfully suspended they don’t seem to care or respond. Bottom line if you happen to be located near a shopping center and collect Kicks at a quick pace they’ll just outright ban you out of fear you’re cheating. I thought I had a good setup for myself being my job is conveniently located to their partners, but I was obviously wrong. Don’t waste your time..Bob Sandusky69Version: 5.5.70

✓ Gone downhillI have used this app for at least five years. You used to get a lot of points for walking into stores and the app would remind you to open it if you were close to one of the stores that had points. Now you’re lucky to get 10 points and there are like four or five stores that offer even that. You used to get points looking through all of the stuff on the app but now there is maybe one or two items you get one point for. It’s gotten to the point of being almost useless. You should do what others have recommended and do what Fetch did- offer points for all of the store receipts scanned. I had a linked card but it was a debit card and my points never counted because it wasn’t used as a credit card. However since their machines recognized it as debit, I was just out of luck..8906784Version: 6.61.0

✓ Great app, but...I absolutely love this app! It's so easy and fun to use, I've even recommended it to use. There's only one flaw that I've notice recently... when ever I go to submit a receipt with the items I've bought from a store. I always get a notification saying, "Opps... it looks like we've seen this receipt before. Make sure it's a different receipt and try again.", this has happened to me 3 times already and it's always a different receipt. This has never happened before, up until a few months ago. I wish there was customer support or an agent to talk about these issues with. I try and try again and I've made sure to try again at a later time and day, but I always get the same notification. I'm losing out on extra points and I don't know why it happens so often that I've just given up. It's to the point where I steer away from submitting receipts anymore, due to the sheer fact that I'm possibly not even going to get the points for it anymore. I'd love to give this app 5 stars, but until there's a solution for this. I'm going to have to give it 3 stars..Giselle lugoVersion: 6.12.0

✓ Good concept but shotty delivery- UnreliableBe very careful with this app because they will offer you some thing and when you submit your receipt they will give you zero kicks this has happened to me many times. Sometimes when I write customer service they will award the kicks but I’ve had more kicks not awarded then awarded. Many times I did’nt even get a response or explanation. The products you have to buy are quite expensive so without the rebate you’re really out a lot of money. Another thing that they could improve on is honoring the offers amounts. What they will do is offer a certain amount to buy a product and it could be 20 minutes later and they put the points down by 90% of what they were offering. So by the time you get home and submit your receipt you could only be getting a couple of cents after you purchased an expensive product and spent your time and gas money. I don’t know if it’s actually worth the stress when there are so many other apps out here. because it’s a 50-50 chance that something can go wrong and you get zero points for something you spent $40 on.I literally have a pile of returns that I have to return because I got zero kicks for them..LookatmylashesVersion: 6.47.0

✓ Not Happy With This App!!!I went inside of 4 different stores in last evening and scanned enough items to earn about 1,200 shopkicks. The following morning my account was suspended without warning. I emailed the developer and they responded with a copy/pasted text email that I violated a policy. But, they cannot / will not tell me what I did wrong. I’m assuming that I scanned too many items in one evening by going to stores that were either open until midnight or open 24 hours. Maybe they assumed I was cheating the system by going to an all night grocery store? If it was because I earned too many points from 4 stores in one night, then maybe they shouldn’t allow the app to scan so much in one night. I was scanning with other people at the same time. We all scanned the same items / earned the same points and none of them were suspended. So, why just me? UNFAIR! It bothers me that they will not take the time to tell me what policy I violated to get suspended. This is POOR customer service!.GrvolpeVersion: 5.3.60

✓ Had it for years but now deleting itI’ve had this app for 6 years now. At first it wasn’t too bad. We were able to get some deals and collect points. After almost 6 years I was able to get a$100 cash card. Nice right? Well not really. At first we had no problem getting points but after awhile it was not recognizing when I was in a store. At first it was maybe 10% of the time more out or almost 90%. Very frustrating to have to open the app only to have to restart the phone to maybe get the points. This has been over three different phones so this is not the phone. I have checked the settings. Their set properly. I have contacted their support. No good there either. This app is not worth the effort. There are plenty of other shopping apps that work fine. So this app, if installed, should just be deleted.BdornerVersion: 6.1.0

✓ Only good for purchasing point anymoreThis app used to be great to those who used it. I've used it for nearly 10 years! You used to get 1-3 kicks per every new ad look book and for sure 3 kicks for each new video you watched. The ad look books haven't had a single kick in almost 3 months! You're lucky if a video ad has one point and can maybe get 1 point from the 1 ad video that's a daily offering. Scan points are becoming a joke. Starting out they were 25 kick minimum. Now the average scan item is 5-15 kicks at most. In summary, the only way to earn kicks quick is to buy what you can get kicks back for and visit every store on the list to scan every possible scan request. But be careful since those scans can only be scanned at one brand store and will be invalid at a different brand store. Despite both offering the scan reward (another thing that changed). Change your able to a rebate only app if you're not going to honor the scan and read options anymore! Stop trying to trick people into thinking they don't have to purchase to earn!.Sea FayeVersion: 6.16.0

✓ Earned kicks disappear after trying to use themI’ve been using this app for a few years now. I loved it from the beginning, a little patience, answering some mini surveys, scanning or buying products you would never see unless you used this app. I would go to my local target and scan the crap out of everything! And earned credits or “kicks” for gift cards. All around great! I would stop by a store just because it was a great “kicks” day. But for last few months or so, the bugs have taken over! I now get a black screen that says “sorry our servers are down” way too often. Waste of a trip. So I gave it a few days to clear up. Sometimes I stopped using it for weeks, yet I’ll get a message such as “you’ve exceeded your times visiting ——— store “. The most frustrating part has been redemption of gift cards. I earned a $25 gift card (that takes a while to earn) and tried to use it at the register. It never loaded even though it was clearly in my “earned rewards”. Once again “ we’re having difficulties, please try later”. Come back to it later, the 6000 plus kicks I earned disappeared. Gift card also gone! I send a message to their help center and explained the situation. I got the generic “ we’ll do our best to fix it”. It’s been two months, and I’ve gotten nothing. Not a reply, credits back or gift card. Please get your servers and bugs taken care of. I’ve been very patient because I really did use this app for years and it worked great..RobbierobrobrobVersion: 5.4.52

✓ Does not credit correctlyI would advise that if you were scanning something in the store that you make sure to submit your seat receipts right away because if you do not you are getting screwed out of the things that you bought that you may not normally buy except for the fact that you’re getting rewarded so you may want to try it on more than one occasion I have bought some things that I wanted to use spent more money than I could afford to buy in the items but I did it because I was going to get a lot of kicks because of bonus points and it was a bundle it was going to save me a lot however I have an alarm set to submit my receipt at 8 PM that night after I got home from the store when I went to submit my receipt half of my items that I had just scanned in the store and bought were no longer there and I could not get rewarded for buying them also I have had before where there was pending kicks coming in from purchases that I had made with linked cards and months later it still said that they were pending I never got those rewards watchers stuff on this app other than that the app usually works pretty good except for when I try to go to TJ Maxx and target which is right next to each other when I go to TJ Maxx my walking cakes will not show up my target ones however will show up when I’m at TJ Maxx not at target.HonestwintchVersion: 6.20.0

✓ Needs a little workOverall great app I earn a good amount with it but two things. One is a lot of the time my reciept will not credit me for certain items or the amount creditted will be changed from the time I bought it say I bought something for 1200 kicks and submit for it while it’s in review for days it goes down to 300. They would try to give me 300 instead of 1200. I have to email almost every reciept to get kicks added they did not credit me. They have good customer service and give the kicks back but it’s tedious and irritating keeping track of if I got the right amounts back if I need to email them etc. Then you used to get 500 kicks for a refferral which was $2 and now they changed it to a lousy $1. That’s greedy if you ask me. Im introducing people to your app where you make money and you can only spare $1 to give me. $1 is the lowest referral rate I’ve seen for a rebate app. Fetch and ibotta both give higher amounts out than that..MesssssssszzVersion: 6.37.0

✓ Very disappointedI have now realized many users went through the same thing as me... never saw it through the years of usage until today. Without warning, my account was terminated. I just so happened to be a few stops away from a $50 gift card today... odd coincidence? My account was terminated without me violating any rules! I have had trouble collecting kicks at the stores... walking in and around stores without being credited for walking in. Certain scans would mysteriously disappear as I arrived at the stores... those are a small amount of issues with the app. I let those all go because it was free and I was grateful for the gift cards. Today after walking through three stores and working toward this gift card and being robbed of my reward, I realized it is all a scam. This app has had me in places I didn’t plan to shop at - had me running around getting tempted to buy unnecessary items- which I often did. All for nothing. I do not recommend this app any longer. After convincing a handful of friends to join, I now warned them to close their accounts since they most likely will not collect their rewards. Nothing in life is free. Mama was right..JaboridaVersion: 5.2.60

✓ Suspended account without given specificsI too have been enjoying the time being a Shopkicker with my husband and in-laws over the last few years. I had become qualified for a $50 gift card and I thought about pushing myself to go for a $100. Then, out of the blue, I received a notification when I opened up the app that my account was suspended. I reached out to the company to inquire about any violation. They sent me a form letter saying that I violated one of their rules. I looked over the ones on the list, and I asked for them to provide specifics so that I could understand. They did NOT provide me with any documentation but said that they reviewed my account again and that I had violated a rule. This is like being arrested and the police officer not needing to give you the reason for being arrested. This has left a sour taste in my mouth. It seems like they are above giving explanations when pressed for specifics. Very disappointed in their customer service. Word to the wise....if you chose to download this app and spend time getting points, when you qualify for the smaller gift cards, cash in your points right away and get the gift card. Once you have the card, you can still use it if/when they suspend you. I left a $50 gift card on their app that I am not able to transfer and use at a store. Beware. Maybe with all of these issues being brought up on this forum, they may reconsider and readdress their actions..SeattledeanVersion: 5.4.81

✓ Too many bugsUsed to love this app but im not the biggest fan now. The app has issues where it will not let you scan a product more than once, sometimes once a week. This means you have no idea before you submit the receipt where it is an acceptable product or not The fine print says something but the scan wont accept it and the customer service will not do anything. I had two products that the fine print said ‘clean scent’ and showed the exact product and size and wouldnt let me scan for the week. After purchasing customer service tells me ‘sorry, not an eligible product’ when the image with the item is the exact same scent and size. Same with another product where it said any variety of a drink and customer service basically tells me sorry, unacceptable. Its unfair that the fine print says one thing, your scanning is grayed out for those products. Wht is the customer supposed to do? Keep returning the ones that dont match the scan because your description and fine print is wrong?.Pika2393Version: 6.45.0

✓ This app needs to do better at communicating to the peopleSo i’m rarely on this app tbh unless i’m actually going grocery shopping and if i see things i need them i’ll use it and i’ll scab my receipt to earn some points. So the first time i do it i submit my receipt and it says it’ll take 48 hours to process so i can receive my kicks tell me why it took more than 5 days and i had to send an email too. The first email i sent NEVER got answered so 2 days later i sent another one and another 2 days they finally responded and they gave me my points. I’m just confused on why you’re gonna say “you’re kicks are getting processed and it’ll take 48 hours” when it takes WAY longer. Like please be more honest or precise on how long it will really take because it came to a point where i was like do i really even want these points and wanted to stop using this app. Also when i sent my emails they always say we’ll get back to you when we’re available and i’m just confused do you guys only have 2 people working like there should be someone always available waiting to help or serve others JUST LIKE ANY OTHER APP OR BUSINESS. Please do better because i’m tired of sending emails..Four gym tomorrowVersion: 5.5.70

✓ DisappointingI was probably one of early users years ago when this app started. It was great for someone who lives in a big city because all the stores were with walking distance within a few blocks. And when your not working you have all the time to walk around. I was killing it with the points. I was making hundreds in gift cards a year. Enough to get an iPad every year. Than ones at it started with the points value reduced for scanning or lack of items to scan than the app was not working great anymore. When I enter the shop it says the shop is across the street which. It is not their GPS was not working great than one day I was locked out with still about almost $200 with of gift cards that I did not Cash out yet. I reached out to customer service and wanted to know what happened to my account? why I’m not able get into my account. They told me it was some Fraud activity. I don’t know how I can cause fraud by just walking into a store or just scanning as the app suggests it’s what makes it unique. This happened as the app was getting very popular and too many people were using it and not enough points to credit néw users. When I referred many of my friends to download and use the app same thing happened to them they would get big points on scan items or walk Ins and a few weeks later the kicks as they call them were dwindling to nothing. That’s why I deleted the app and found many other really easy and legit apps making way more on them than I did with this app.NYC41Version: 5.9.60

✓ Many Getting terminatedRead the reviews of many people complaining about a sudden termination right before a large payout; most are getting an email about the termination but are not provided a reason of how they violated the terms. The fact that I keep seeing the same generic response from the developers, that they have to maintain this policy to keep the app free, but STILL doesn’t offer any way for users to find the REASON for their termination, shows me that these complaints are legit and a major red flag. It’s not right to withhold points and not give a reason, hiding behind “this is how we keep the app free” excuse; fine if they terminate, but the very least, they should still provide a reason. And their response that “you violated the terms” is NOT reason enough. It is pretty obvious from these developer responses, that their customer service is horrible; it’s like they don’t bother to read. One customer complained about “server errors” despite having wi-fi, and the developer response was, “this sometimes happen if the person doesn’t have wi-fi.” Beware of this app; many have already stated that they wouldn’t be surprised if there was a class-action law suit later..Lang1007Version: 5.4.43

✓ Great but could use some improvementsThe overall experience is great. Don’t get me wrong. But the 2 improvements that I can see happening to make it even better are: 1, letting you scan some special events/bonus products at any store that carries it. Like during the recent “football/Superbowl” promotion, there was a few items that were available to scan. The issue was that the items were “locked” to certain stores. I was at my local store (the other stores are roughly 45 minute drives each way and personally don’t like shopping at those couple of places) and tried to scan the items but it wouldn’t allow me to. The 2nd improvement could be the addition of scanning most to all receipts. Even if you can only get 2-25 points per receipt. Like 2 points for restaurants, 6 points for businesses that aren’t qualified in the app yet, 10 points for each business that is available in-app, 18 points for spending $100 or more at places that are in-app, and 25 points for $1,000 or more at the same places. And maybe the addition of Uber and Lyft receipts for points too? Not a lot of points but it could be something. But anyways the app is great and no issues with it other than the 2 suggestions..My MustangVersion: 5.9.10

Shopkick: Gift Cards Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Shopkick: Gift Cards Rewards.