Target App Negative ReviewsTarget

Target Negative Reviews

4.9
4.90194 star

Total 18 Negative Reviews

Target App Complaints & User Negative Comments 2022

Target app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using Target? Can you share your negative thoughts about target?

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Target for Negative User Reviews

Terrible customer service !!I recently was sent a baby shower gift of the delta white Jordan changing table which the first order that was received was damaged, so I went to the Cross Keys Sicklerville location and had a “manager” re order me another changing table same exact one and when it was received it was color “gray” and the totally wrong one. So I had to move again go back to the target location in Sicklerville and order yet another one. As of this week another one was delivered Oct 7th and today as I am trying to assemble it, the entire white wood was discolored and so yellow and dingy looking! Once again I returned to the target Sicklerville location to return my damaged order and no apology nothing just handed me another gift-card ! So for a fourth time here I am re ordering another Delta Jordan WHITE changing table! And I am BEYOND furious being my due date is only a few short weeks away and I still have no changing table not to mention the 4 times back and fourth returning to the store to take back and re order this item !! I am so disappointed in target online and they’re customer service!!!! I am a frequent target shopper and as these last couple times I dread even going back into there!!!!!!.Version: 2020.19.2

DisappointedWow I truly luv shopping at Target. I get most of my things from there and even their furniture has been pretty decent. Their app however… does not provide the same type of service level apparently. Just learned shopping for same day delivery, though truly grateful for it, isn’t as beneficial as I thought. The app makes me choose a store to shop from, yet apparently when I put order through, the shopper goes to the Target in “my zone”. Never knew that until I had the need to actually cancel an order midway being shopped for bc although on my end it had said items were all in stock, yet when shopper went she wasn’t finding anything. As it turns out she had gone to a different Target than from where I put my order through which is why the items were not available. I have two Target closest to me and it is from where I shop in person and could be a service Shipt provides services from. No wonder the shoppers have had difficult finding some items; but it hasn’t been to point where I had to cancel order midway bc NOTHING was being found, until this last time. Target says Shipt dispatches the shoppers, Shipt says Target has placed a “zone “ on the account. So basically I can only order from one Target even though the other one may have the items I need. That’s not worth me paying $99 a year for if the service will not be provided in full and I am limited to one Target store. I then as the customer am not able to truly shop for items needed..Version: 2022.2

Super handy but not always accurateI use this app all the time. To see if something is in stock before heading to my local store. To order something for pickup. To check sales and clip coupons. Amazingly handy to quickly figure out what aisle something is in while shopping at my local store. Super useful especially for moms! However, there are some flaws that are annoying. The app often says something is in stock at the local store, so I head there to find it and it’s actually out of stock. Or I order something “in stock” for same-day local pickup and they end up having to ship it to my house days later because it’s not actually in stock. Also, I can’t stand how there are online-only sales accessible through the app. So for example you might look up a product you want to buy in the app, see the price while you are at your local store, but it is not on sale in the actual store so you have to either pay full price or order it online and wait for it to ship. First world problems, obviously, but fixing these issues would really streamline the user experience..Version: 9.28.0

App is not user friendlyI love Target but the app is SO CONFUSING. I am tech savvy. I can figure out all my apps. However, for some reason, the Target app is so confusing and I always need to get help on it. I’m sorry but that’s why I rate the app only one star. I’m sure others feel the same way. The main reasons are because there is a “list”, a “wallet”, and a “cart”. There is a scanner to scan product but it’s not big and visible on all screens so it’s hard to find. When I go to the store, I want all the discounts I can get. I scan an item I want. Sometimes it tells me to add to list, sometimes it doesn’t and it just gives me an option on the quantity and when I select one for the quantity it still doesn’t add it anywhere! When I go to pay, they scan my barcode but then nothing shows! even though I scanned everything. Seriously, it’s not that I don’t know what I’m doing but the app truly is difficult and confusing. Your need to make it more simple. I want to scan an item and say how many I want and automatically get the discount if there is one. I don’t want to have a wallet, a list, a cart, and a discount list. Walmart’s app is simple, JCPenney’s app is simple, even Family Dollar’s app is simple. Please make it more user friendly so I don’t have to hold up your cashier having to figure out where my items are on the app. It happens every time. Thank you!.Version: 2020.4

Very bad store pickup experienceWhen I arrived at my local Target to get my “pickup in store” order, I found out that only two of my nine items from my order were available for pickup. Turns out, the other items were being shipped to me. I was confused because I thought I specifically marked those items for pickup, even searching using the app’s filters for items only in my store. The app failed to communicate to me that the items were going to be shipped instead of picked up. So I promptly cancelled the other items in the order right in the store from the app. I even double checked they were cancelled by viewing the details of my order again the seeing a cancelled “x” symbol next to the items. Many hours later today, I get an email from Target that “my order is on the way”, and my card has been charged and the items are being shipped to me. This is really lame; I didn’t want groceries shipped to me, my apartment doesn’t even accept packages so I guess I get to wait in line in the post office in a week to pick up groceries I wanted today. Really lame experience. Turned me off from Target’s app; it’s too bad because I was excited to try out pick up, too 😕..Version: 9.28.0

The app is useless!I have been using Target card and app for like 3.5 years. I ordered hundreds of goods online and paid all with my Target card. Yesterday, I went to to Target store and bought some groceries. Then I opened my app and showed my wallet to cashier. Cashier scanned it to do the purchase but system doesn’t accept. It repeated several times and finally she asked help from a supervisor. The supervisor checked my phone and told me my Target card is not verified!!! I exclaimed how it is possible? I did online shopping yesterday with my Target card through the app! How my card is verified for online shopping but not verified for in store shopping through the same app?! I also did in store shopping with it like 6 months ago before the major upgrade. The supervisor just answered you need to use your card details to verify it. I didn’t have my card with myself so there was no way to verify it. Finally I asked my friend to pay for my groceries with her credit cart. That was a shame! I really don’t know who decided the implement this ridiculous, nonsense, unnecessary feature to the app! How a credit card could be verified for online shopping but not verified for in store shopping? What is the point to get this app when I need need to have my Target card everywhere for shopping?.Version: 2021.23

Love!!!!I absolutely love the Target app and the Drive-Up feature they’re now offering where I live. I’m a mother of two toddlers so making a trip to Target can be overwhelming, but now I’m able to do all my shopping online while they’re asleep and pick up (most item) through their Drive-Up service. The ONLY issue I have is that not all items are available for Drive-Up, which to me makes no sense. I mean certain items that may require an adult to show an ID, I totally get, but for example, dish washing soap... there’s a specific dish washing soap that is not available for the Drive-Up service, but every other dish washing soap is available. If a Drive-Up service to a store is going to be available, then it needs to be for the WHOLE store and every last single item that’s inside of it. When I go to McDonald’s drive-thru, they don’t make me get my burger and fries at the window and then require me to come inside to get my drink! I mean that makes no sense. Once every item, or least the items I’m needing become available for Drive-Up, then I’ll change my rating to 5 stars..Version: 9.40.0

Recent Errors & Lack of Cust. ServiceI used to use this app multiple times a week, and it worked great! Cutting down on my time shopping, allowing me to take advantage of great deals, and a really easy checkout experience. However, it’s just gone downhill. With recent updates to the app, I can no longer use my wallet barcode or look at recent purchases without it asking me to login again. But then I start receiving errors and it will not except my login credentials. I’m told that my credentials are invalid, even though I can use the same login details to get on the website just fine. I have attempted to reset my password & did so successfully two times, still didn’t work. Now when I try and do a password reset, I’m told there is no account with my email. To top it all off, there is a big gap in customer service, and no support for the app whatsoever. I am redirected to the website, upon which there are no options regarding assistance for the app or general account information. I have attempted to call, sat on hold, and then was hung up on multiple times. So disappointed! Target is losing a lot of money from me right now..Version: 2021.22

BugPlease fix the app. It keeps sending me notifications that items are back in stock (app notifications and emails). I click the notifications right away and the items are not actually back in stock. I received about 10 notifications for the same item today. It’s frustrating. A previous representative on the phone confirm that this was a bug and then numerous people were calling in. This has been going on for a few months now and not just with high demand items. I do understand the other people have items saved to notify them when they’re back in stock. My husband is an engineer so I understand how things work online. But this is not just for big items. It’s for pillows, books, candles etc. it’s not happening with every item I have save to notify me but most of the time it is not working. I called again today to be given the runaround and the woman did not understand and kept saying will someone else probably bought it. Like I said I was already notified that this was a bug and needs to be fixed..Version: 2020.20.1

First time male over 70 engineer tries to shop on lineI found several things difficult about attempting to use this website to order groceries. First it was not apparent how to select the item once I have found it. I tried pressing the little heart button and watched as my wife laughed at me no that’s not what you’re supposed to choose she said well then what do I use. Oh you use the button that’s way down below that says deliver it. But it doesn’t say how many to deliver.?. No you enter how many to deliver after you get all done we just have to remember later what the number was you wanted! Uh huh. Then there’s actually finding the category of items that you want for instance there are no main categories for canned goods you have to know about the little? That lets you enter a free form where he only that permits you to find things such as canned beans canned pineapple and other such common commodities. Well I even had trouble the very first time after I successfully requested delivery of my very first item I was going to go back and search for a second item..? Honey she said it’s just visit don’t worry, Uh huh...? In reality you have to go all the way back up to the top so look like coming in the front door after you pick up one item in your cart to pick up the next item. I don’t get me wrong I am a faithful target shopper and I will someday figure this all out unfortunately my training as a computer engineer has not prepared me for this brave new world..Version: 2020.17

Target double sell gift card.I got $250 Target gift card from my friend for my newborn baby's baby shower. I m not rich, I had been to avoid use it because I wanted to use it for diapers. ( Target’s grocery are much expensive than Walmart, but diapers are the same price in any big store ). I redeemed this gift card on Target mobile App on the same day I got it. So this month I still have over $180 in my account. But couple days ago, I was trying to buy diaper on on the Target mobile App as usual since I m a single mom with full time work ( I don't have time to shop inside store), but it ask me to put another payment which was first time had this situation. So I went to ” my wallet ” to check out. There was no gift card anymore. It's so wierd. So I called Target customer service, the lady answering my call said the gift card was used 2 days ago with lots of items ( I can see the last 4 digits of my gift card in the app since I always use it through my phone at home. I never carry it with me. And it was used in another state. This lady insisted that I lost my gift card and someone got it and use it in another state. So she said ” lost is lost, we couldn't do anything for you about this” It did make sense at all. I never carry the physical gift card with me, how can I lose it?.Version: 2020.3.1

Over-engineered…Like so many apps and online experiences, this one is needlessly complicated. What do I want to do with a retail store app? Buy stuff. It takes me at least 3 taps to get to the “barcode” so I can just give them my money. For some reason, the app engineers think you want look at offers and suggestions and other stuff when your ready to check out at the store. Just put the number one thing I want to do with the app on the “home” screen. If I want go spend time fussing around with coupons and add ons and other stuff, ok, but don’t make it get in the way of just paying. And returns? Remember how easy that was with a physical card? They just swipe the card, scan the product, and boom, you get your credit. With the app, I have to dig through my purchase history to find the specific item I want to return, for each item I want to return. If I have 5 items purchased at different times, yep, I gotta do that 5 times! I want the app to replace my physical card, not carry around both! Hey app engineers… K.I.S.S. Look it up if you don’t know what that means..Version: 2021.48

Recent Update = UX NightmareLike many others, I was a long time user of the stand-alone Cartwheel app, which I considered to have a superior UX and feature set over the brand’s flagship app — this is also why, I regrettably began using this app when it replaced the stand-alone Cartwheel app several months ago. With that said, I’ve handled that this app is focused more on online than in-store shopping, I’ve dealt with the fact that it’s UX pales in comparison to the original and tasks that once took 1-2 taps now take 3-4(or more), and I even looked past several weeks of sign-in issues during the transition period. However, with the latest update, for some reason the development team decided to add sound effects to Cartwheel user actions. This would not have been a problem if the team had been conscientious enough to allow users to disable these sound effects, however after searching within the app and the phone settings I have been unable to find a quick and easy way to do this, which quite simply is bad UX. With the variety of other options available for providing feedback after a user performs an action, I see no excuse for the development team to not allow users to disable in-app sound effects..Version: 9.10.0

Do not add your Redcard to the wallet!If you add the red card to your wallet, it ruins the entire checkout process if you have coupons or target gift cards. It automatically processes your redcard payment when you scan the barcode at checkout, even if you were just trying to scan it to apply the cartwheel discounts. If they scan the cartwheel app prior to processing your coupons, it pays with your redcard and you are out of luck with using the coupons. The same goes for the gift cards. I even provided my gift card prior to letting them scan my cartwheel app. They scanned the cartwheel app after “processing” my gift card and the cashier informed me that the gift card did not go through once she scanned the cartwheel app and it applied the full payment to my red card!! She informed me that the only way you can use a gift card and the cartwheel app (if you have your red card in the wallet) is to add your gift card electronically to the Wallet within the cart wheel app prior to checkout. It just seems to ruin the entire checkout process if you have your red card applied to your wallet in the cart wheel app..Version: 9.54.1

Inaccurate availability for itemsMy trips to Target have gone from 1-2 times a month to 2-3 times a year. Three years ago product availability displayed accurately 99% of the time. That’s all changed; multiple trips I couldn’t find items that showed available. An employee couldn’t even find an item when I asked -I walked away from the items in my cart and out the door. Two months ago after seeing disinfecting wipes show available for three days I finally called and was told “no that’s wrong we don’t have any”. I watched for a few more days and the availability never changed. Today, three different cleaning products show available; I called and the recording said if you’re checking on stock level sorry we can’t help you. I wasted my time driving to the store since none of the 3 items were on the shelf and when I asked the customer service desk she tells me I can call in and to ignore the recording. She also tells me that it shows available for items because they don’t know when they’re getting their delivery. Huh? I didn’t buy anything today and I’m not coming back to Target..Version: 2020.13

Avid TargeterI love target. The features are great. Drive up is an amazing tool to have. I’ve used this for years and had no problems. I felt really secure to use this for most of my shopping until this past week. One of my target packages got intercepted and UPS couldn’t figure out why. So I figured either system glitch or someone had access to my target account to manipulate the package. But I had two target packages and only one of them got intercepted by the “receiver.” I changed my account password and even removed my target card and monitored for about 5 days. All good. No fraudulent charges. So I went and shopped for a pickup. Got my pickup. Later that day I saw a huge uptick in my nonprofit votes, which I wouldn’t have minded but you only get one per purchase and this was 10 more votes than I’d had originally I swear!! I’ve been eyeing my target app receipt purchases (online/in store), my REDcard account and my personal bank account for the past 24 hours. Nothing so far but it’s just weird right now with target. I’m thinking about canceling my card. I can’t risk this especially right now. Target do better security!! A major overhaul please!.Version: 2020.4.3

Even now many features are missing....why?😑The rating is for the app only. Love this store and when they added pick-up & drive-up, I was so happy. When I saw the app was missing features that would make filling my cart fast & easy, I figured they’d fix it in time...but they haven’t. I’m taking about simple things even our grocery store has on their low-tech website. Such as a list you can build (of items you buy frequently) in a column format with a link at the bottom that says “add to cart”. Empty boxes by each item for you to check, (whether 5 or 25) then click “add to cart”...done. The list doesn’t disappear (like target’s list), it’s always there for you to return to. Now Target does have your “favorites”; however they’re big pictures you have to click on one at a time to add to cart, and no “view all” option, so you may have 5-10 pages you have to keep loading. Lastly when you finally have your cart filled, there is no link to easily switch the whole order between pick-up and drive up if you change your mind. You have to tediously go though one item at a time...yet there’s plenty of space at the top for this link! Sigh. Target please please add these simple features! Thx so much for listening ~.Version: 2020.0

Drive Up Service is flawedI cannot comprehend how an app that 1. Tells me my drive up order is ready, 2. Requires me to communicate that I'm on my way, and 3. Requires me to communicate that I am at the store and which parking spot I am in, but it cannot communicate to me that the store is refusing to bring out drive-up orders. I would encourage the app developers to consider that some people have specific reasons for choosing drive-up as opposed to coming into the store, and they'd rather not be told to drive to the store and be led on just for a random customer to walk by and tell them that the store is not bringing any orders out. And the store associates don't care about it, they just blame the app. My only issue here is that I'm using an app that requires me to communicate to a store that is unable to communicate back to me. They should really be notifying customers that they are not doing drive-up service. In the scope of things, this doesn't ruin my life. It's just not handled well by the store. Shrugging it off and saying they can't do anything about it doesn't mean there's no problem. For me personally, I have a lot of health problems so choosing drive-up is heavily influenced on that. I get that this isn't going to affect everyone like it affects me but I wanted to share my experience in case it does..Version: 2022.11.0


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