Hartford Courant Negative Reviews

Hartford Courant App Complaints & User Negative Comments 2024

Hartford Courant app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hartford Courant? Can you share your negative thoughts about hartford courant?

Hartford Courant for Negative User Reviews

✓ The digital version is a local embarrassmentYou have to sign in repeatedly even though you have a subscription. No tech support. Articles are cut off/not displayed properly. When you open an article the wrong photo is displayed. Suddenly stops working and then has to be reloaded..PierreronsardVersion: 5.0.4

✓ Performance Issues + adsThe app generally runs very slow. The app also crashes when I click on a story or the story won’t load. Also, I am a paid subscriber and ads pop up every time I open the app. I often have to close the app because a story won’t load or the app freezes. Sometimes when I click on one story, it opens another story. Generally the app is pretty useless..Kayrodrigo1Version: 4.14

✓ App and website dont work on iPadI can read the app and the website on my iPhone but on my iPad I keep getting errors and i can get no answers as to why. App overall is not very user friendly- they need a better design and interface. Not impressed..Taino1012Version: 6.6.11

✓ Ads Ads AdsIt’s all they care about it. I have complained numerous times about ads with volume on that auto load while scrolling. Each time their response has been the advertiser did it. It’s against their policy to have ads like that. Now ads auto load right away. Wonder whose fault that is. NBC app is free with none of these hassles.AT987123Version: 4.14

✓ FrustratingToo difficult to find articles on the app when I read the article in hard copy. Also, too many of nicknames taken..Troop 33Version: 5.7

✓ Article scrolling still isn't workingI depend on the iPhone and iPad editions of The Courant, but article scrolling has been broken for a week or more. I am not giving a star rating, because the app is usually fine. I take that back. The App Store insists that I give it a star. The single star represents its current state..IosincoventryVersion: 6.6.6

✓ Riddled with ads. Incredibly slow.I’m a Courant subscriber. I read the paper on line every day through the online version (not the app). The app is unbearably slow, probably because of the ridiculous number of ads that load..Sunkissed 22Version: 6.2

✓ Old newsEven after several years, I’m still so disappointed in the Courant’s apps for iPhone & iPad. No where near the content of the physical paper. Lots of old news continues to appear on top of screens. Lots of repeat stories as I scroll. Too heavy with photos stories. Too many good paper apps - get your IT guys to do a real update..MrhreaderVersion: 6.2

✓ Unreliable and no supportThis app often fails to scroll when reading stories and when you contact support all they can say is to reinstall it. Reinstalling never fixes the problem. Sometimes it works, sometimes it doesn’t. I’m adding to this review because the app has continued to be very unreliable. For the last few days, it has kept refusing to present stories saying I need to subscribe, even though I am a subscriber and the web site works. The presentation of stories on the iPad is all skewed. It’s very difficult to read the first few lines if there are any pictures or graphics because the test is all squished on the right side of the picture, only 2 characters wide. This app is released with almost no testing and fails frequently..BgogginVersion: 6.6.11

✓ App no longer has a landscape orientationI am not sure why the Courant would decide to limit how the paper was oriented in their app. We used to be able to view the news in landscape or portrait. Now, since the last app update, one can only view it in portrait mode and the print is much smaller. It is very difficult to read it on a tablet. I no longer use the app. The Courant needs to revert back to the having the articles orient with your device. This change was not user friendly or an improvement at all in my opinion..Portrait only?Version: 10.0.4

✓ Poor qualityWhile I subscribed several versions ago and canceled it because the app is just beyond awful, it seems to been some improvements but still in an enormous amount of problems. I subscribe to several other digital papers and have nowhere near the issues that I have this paper..Eddyf151Version: 5.6

✓ Terrible format and not user friendlyThis is a disappointing app from a newspaper chain that should be able to do better. The only way to see a broad spectrum of news coverage is to look at the daily “E-newspaper“ because the stories highlighted on the website are so poorly organized and have almost no relationship to the stories covered in the day’s newspaper. Quite often stories highlighted in the main page of the app are out of date. Ads and videos clutter the interface even though I am a paid subscriber. Despite my selections in the alerts preferences, all I am served are sports headlines and crime. It is rare that I can easily access state and government news without prolonging, despite the fact that those are my preferred stories. The Hartford Courant news content has already suffered through cost-cutting corporate buyouts, but the app takes a bad situation and makes it far worse by making the news hard to find..PshipperVersion: 10.0.4

✓ TerribleThis app is so frustrating. Pop up ads all over the place and when you try to click on the “x” to close them it doesn’t work. Thinking I will cancel my subscription since the app is pretty useless..Tom E SVersion: 6.5

✓ Why remove landscape orientation?I thought the app was broken when I opened it this morning. Why in the world would you remove landscape orientation on the iPad? This is a horrible decision. Please bring it back, otherwise I have little reason to maintain my subscription..Necv20Version: 10.0.4

✓ LackingAfter reading the article on the polar vortex, I thought the app would provide weather map and an animation of how this developed. Instead it was just the same article in the paper..Jay's opinionVersion: 5.0

✓ Horrible app and worse customer supportI can’t scroll through stories. Contacted support and they won’t help. Useless. They say they can’t find my account despite me providing all the information they asked for. Real quick to take your money but slow to deliver a good product. Will be canceling.FpzjrVersion: 6.6.6

✓ Too many adsThe last version of this app was great. This version is crammed with advertising and old articles with focus on "entertaining" news and not the journalistic excellence the Courant normally demonstrates. I am a paying newspaper subscriber, there should be access to all articles without the EPaper..Ok_computadoraVersion: 5.0

✓ Video ads only—can’t read the newsThe app is now impossible to use. Touching the page anywhere brings up a video ad that takes up the whole screen. Ads appear even when you don't touch the screen. Ready to delete the app and get a refund..Hively MusicVersion: 10.0.0

✓ Unclear subscription pricesThis is a good newspaper burdened by an opaque and deceptive subscription policy. The deal is you sign up at a highly discounted rate and then some months later (not stipulated) your credit card is suddenly charged a significantly higher amount. You call customer service (Phillipines, I think) and they knock down your rate for a few months and the same process is repeated. Nowhere is it possible to find a clear list of rates or any indication of the duration of the rate agreement. So, you are completely at their mercy regarding rate increases and they do not notify you when they increase. The editorial staff would be horrified that this is going on. Seems highly unethical, I think..JadayjrVersion: 5.2

✓ Removed Landscape orientation? WhyThe latest version removes the landscape orientation. I use this orientation every day when I read the Courant. It is convenient when I open my iPad using my Apple Keyboard. It also provides a good screen size for looking at articles. This will reduce my usage of the app significantly and may result in cancelling my subscription..BruceTrVersion: 10.0.4

✓ Next to impossible to use...... unless what you’re looking for happens to be right in front of you. I get better results searching their Facebook page. They used to have a clickable front page which was great, but the only way to access the rest of the paper now is a category bar at the top of the page. So there’s literally no way to just read the paper from front to back. The search function is unusable. Results come up with a photo (!) and a short headline but no date which is completely worthless. For example, there was an update on an accident in Cheshire two days ago that killed a child. When I tried to find the original article in the search bar even the article I was reading didn’t come up when I typed in “Cheshire”. It’s like trying to find a book in the library with no lights on. Frustrating and awful..Rick penguinVersion: 5.5

✓ Mess of a publicationSlow page updates, constant nagging to subscribe, even though I am a subscriber and have a logged in session in the app. Publication is not properly formatted for digital consumption within the app and many articles are displayed as web pages instead of app content. One of the worst digital publication implementations I’ve seen..NetscorerVersion: 5.3

✓ Mobile app is worthlessYou can’t find articles in today’s paper. Even knowing the exact title of the article doesn’t get you to the article when you use the search function. I’m interested in today’s paper - today’s news, and can’t get to it using the mobile app..David FayVersion: 6.6

✓ Forced to accept add tracking !!!I am a paying subscriber to the Hartford Courant. Yesterday I upgraded my Hartford Courant App. This morning I was greeted by the following message TAP ALLOW TRACKING ON THE NEXT SCREEN TO CONTINUE There was no opt out feature. I pay for my Courant Subscription. The Hartford Courant DOES NOT ALLOW the user to reject tracking. Again, I PAY for my subscription. I was stunned by the position taken by the Courant. Perhaps it was somewhere in the fine print, but to my eye the Courant NEVER disclosed the REQUIREMENT to accept add tacking as a condition of its latest upgrade. Their stance is APPALLING. Apple has done a terrific job helping consumers manage their add tracking choice. For those folks that chose to share their data, that is a personal choice that meets their needs. For those of us that don’t chose to share their data and PAY for the subscription, the Courant has taken a very poor stance on the issue. For the nation’s oldest continuously published newspaper, it is a big disappointment. The New Hartford Courant App forced add tracking for PAID subscribers is 100% at odds with Apple’s policy of consumer choice. I implore the Courant to remove this feature. If not I must request that the APP be removed from the Apple App Store as its stance is inconsistent with Apples values and policy..FrustratedinUSVersion: 6.1.1

✓ Cannot scroll down storiesI can click to open stories, but cannot scroll down to read the full content. Probably linked to recent Mac OS update. Very disappointed because I’m paying to subscribe to Courant but cannot read it..Jack 06119Version: 6.6.6

✓ Very Very PoorThe content on this app bears little resemblance to the real paper. It’s as if they were produced by two people with no knowledge of what the other one is doing. Most of the stories on the app are out of date. If there is anything good to be said about COVID19, it’s that the app doesn’t feature pictures of drunks yukking it up in Hartford bars or the casinos like it used to..ReMark4NVersion: 5.7

✓ This is the worst app on my phoneStop asking me to subscribe when I am in the app! I’m constantly logging in and it doesn’t make a bit of difference. I already pay. Enough! On top of that, the ads are ridiculous. They make reading an article borderline impossible..CT Diner/ShopperVersion: 6.6.14

✓ Simply awfulDoes the IT department that supports the Hartford Courant have no pride. The app is clumsy, loaded with ads, even though you are paying a subscription. It is slow and clumsy and the design comes from a different planet. My current issue? It won’t let me use it because it wants me to subscribe. I have a subscription and have had one for 30+ years. Does not have a login option though it once did. I am in IT. This is a classic example of ineptitude and is an embarrassment and it never improves..PahchesterVersion: 5.6

✓ App Crashes a lotThis app seems to crash a lot under ios11. It either locks up in an article and not scroll, or it freezes then shuts itself down. Nice to be able to read the Courant out of state, but this app has stability issues..Ron Ed.Version: 4.11

✓ Why do I have to purchase as app to read courant(that I paid for already)?Why do I have to purchase as app to read courant(that I paid for already)? An ‘activate’ option keeps popping up. It’s annoying..Pat$eVersion: 6.6.5

✓ Not a good appApp constantly crashes , stories rarely load and when they do it’s after long wait time . I continue to remove app for months at a time then re install hoping that the issues are corrected but to no avail . I’m done at this point ..InsuranceBOSSVersion: 4.14

✓ Irritating ads even for paid subscribersThe ads have become much more invasive recently, even when I am already paying to access the articles. I could live with the ads injected between and in the stories, but the auto-playing video ads, which are very startling, especially when you are trying to read in a quiet place, and the full screen ads that I have to sit through when I first open the app, are really obnoxious. Please choose a business model and stop alienating your paying customers..Yatesa01Version: 4.14

✓ HC App is HorribleWe have been on HC home delivery for over 25 years. The past six months we’ve been lucky if we get 3 papers a week. When we call we get extremely nice people in India who admit there is no way they can escalate problems. I’ve tried the online version. Why on EARTH would you print the first paragraph of every article and the I have to press READ MORE? Do you think I’d rather look at the 80 ads underneath the first paragraph? STUPID!!! So I thought I’d get the HC app. Another huge disappointment. EVERY click on the app brings a pop up I do not want. I love the writers at HC (although you terminated a lot of my favorite writers who now work for CT Mirror) but whoever runs this show does not care about their readers. We will continue to subscribe but I just want your hedge fund owners to know that they are doing a HORRENDOUS job at managing newspapers at the same time they drain millions of dollars out of news gathering to pay for their multiple mansions and even huger egos. I repeat. HORRENDOUS. PS my wife has written emails to the President of the HC about delivery (there is no other way to complain.) No response and no change. Rating: HC up to ten years ago: 9/10. HC in the last ten years: 1/10. Thank you for running a crap show, hedge fund owners..Dave the readVersion: 6.6.8

✓ Need landscape orientation backThe latest update removed the ability to view the newspaper in landscape orientation. This is ridiculous! I have used this app for years on my iPad in landscape format. It is the only way to be able to read articles without expanding the story for it to be large enough to see..ClaudjacVersion: 10.0.4

✓ Went for mediocre to worthlessThis app was never very good, but I’ve been forced to use it as the actual paper delivery is so unreliable. Now this app is completely worthless - I can’t read anything. It just displays the error that there is no connection and to retry. Whenever I don’t get my paper, they always say to get the electronic edition. Well-their app doesn’t allow that anymore. It is a shame what has become of this once great paper..AndyS1234Version: 6.6.10

✓ No pictures in the picture section?!?!There is a section for Feature Photo and Videos but when you click on them, there a paragraph describing the photo or video but not graphic! What the heck, Courant?.Racerx41Version: 6.6.11

✓ Landscape is gone!Why is removing the landscape an improvement? It’s now an inconvenience for me to set up my iPad on a table. Please restore the landscape feature. It’s been quite a bad year being locked out of my digital access for over two months. And undelivered or rain soaked papers to make things worse. It’s been an unpleasant experience with the Courant lately and I’m about to give up..TennisManUSAVersion: 10.0.4

Hartford Courant works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hartford Courant.