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Air France - Book a flight App Complaints & User Negative Comments 2024
Air France - Book a flight app received 113 complaints, negative comments and reviews by users. Have you ever had a bad experience using Air France - Book a flight? Can you share your negative thoughts about air france - book a flight?
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Air France - Book a flight for Negative User Reviews
✓ LanguageDoes anyone know how I can change it into English?.Version: 6.6.0
✓ Complex ProcessLacking concise information to complete the process. Basically, the process is confusing, does not flow from one screen to another smoothly..Version: 14.1.2
✓ Lost bags at Charles de Gaulle againAir France flight and food was really good. Can’t fault this it. The app is rudimentary but works ok. However, we did fly though Charles de Gaulle airport in Paris as Air France does and no surprise our bags were not at our destination. We are with a lot of friends on holiday and almost every one has a hoot story of lost baggage at Charles de Gaulle. We won’t be flying through Paris in the future. Far too many bad stories to be just a one off problem..Version: 7.14.1
✓ Crashes worse than the HindenburgTrying to log in to get my mobile boarding pass for my flight and not only did the app take forever to download on WiFi (I’ll chalk it up to slow WiFi) but every time I try to open the app it crashes. Every. Single. Time. I just want my boarding pass for my flight, and even the Air France is unresponsive. My mom was able to get her boarding pass after a while but my app still crashes. Both of us are using the latest app version on an iPhone 15/15 Pro. Just let Delta handle our check in and boarding passes instead of sending us through Air France and their crummy app.Version: 14.3
✓ Not fully integrated appUnlike competitors like BA the app does not automatically integrate bookings assigned to your account into my booking section and even at check in you need to enter your loyalty card number. Quite basic and inefficient.Version: 13.6.1
✓ Un Grand Problème/A Big ProblemSCROLL DOWN FOR ENGLISH Si vous lisez en français je suis désolé si c’est un peu difficile. Ça n’est pas ma première langue. J’avais besoin de vérifier de l’information concernant mon vol et j’ouvre l’application, et il dit que le vol est annulé. Naturellement, j’appelle la compagnie pour demander ce que je devrais faire et pour demander pour que je n’avais reçu un email ou quelqu’autre message. Ils me disent que le vol n’est pas annulé, et il y avait un problème technique. Évidemment je suis content que le vol ne soit pas annulé, mais si ça se passe, à beaucoup plus de personnes ça pourrait être très mauvais. La compagnie doit réparer vite ce problème. I needed to check some information concerning my flight, and I opened the app, and it said the flight is cancelled. Naturally, I called the company to ask what I should do and ask why I didn’t get an email or some other message. They told me that the flight was not cancelled, but that the app had a glitch. Obviously I’m happy that the flight isn’t cancelled, but if this happens to more people that could be very bad. The airline needs to fix this problem quickly..Version: 9.2.2
✓ App is horrible!It’s after 1 AM on the East Coast and I have spent at least four hours today trying to book this flight. That included 30 minute wait to the 800 number only to be told that my flight was being booked within the EU and I would have to wait till tomorrow until, someone was in their European office to help me. Unbelievable very disappointed as I have always loved Air France..Version: 13.7.2
✓ Nice app but annoying commercial notificationsThe app is great but I sometimes get marketing messages as notifications, which is super annoying. I have turned off notifications for this reason which kinda defeats the aim of the app..Version: 13.8
✓ Lack of option to cancel a “think time payment”There is a lack of option to cancel a “think time payment” so that one can make another think time option with the same outbound flight but different inbound flight, without having both bookings cancelled due to double booking of inbound flight..Version: 7.13.0
✓ Starting over is fun!If you agree with the title of this review, then this app is for you! Every time I viewed an option but decided not to pursue, I had to start over the checkin process. Including looking up my flight by flight number. Annoying. Trying to buy an upgrade? I hope you have miles because apparently paying with actual money is not allowed. Terrible app. At leas I was finally able to checkin. Well.... I think. :/.Version: 7.9.3
✓ Delta and air France are The worst airlines periodThey trick you with cheap prices.I booked my flight in the 12 th of April 2023 , but They canceled my trip because of a technical problems in the plane . After letting us sitting in the aeroport of Raleigh-Durham for more than 6 hours. MY TICKET THAT BOOKED I DID PAY EXTRA MONEY FOR EXTRA LEG ROOM AND MEAL IN ALL MY TRIP. Plus more money if I want to cancel my return .They declined it and rebooked it with no extra things that I booked the first flight and no refund … I CALLED THEM THEY SAID YOU NEED TO CALL DELTA. I CALLED DELTA THEY SENT ME BACK TO AIRFRANCE…NO OPTION NO WAY I AM FLYING WITH THEM .Not only me MOST THE TRAVELERS THERE HAS THE SAME ISSUES ,ENDS UP WITH ME BUYING ANOTHER TICKET FOR MY RETURN ..Version: 13.7.2
✓ Corrections à faireLa liaison d’une réservation ne sert à rien puisqu’après l’application ne fonctionne plus.Version: 14.3
✓ NothingTried to change seats, slow and unintuitive, but got all confirmed, 2mn later, back to the same seat… and it’s not even the one I paid for when I reserved… navigation is at best clumsy… if not just a deep dive back to the first apps 15 years ago… lot of advertising for the city you are flying to… but the actual AF services… ? And there are technical errors preventing me to connect to the web site… no luck there either… Nothing to do with app but : ticket is modifiable for 50EUR, but not if you fly miles (nowhere to be fund one the small print… way to go AF, having miles mean frequent flyer doesn’t it ?.Version: 14.5.0
✓ UselessLogs out of account after each use, crashes when try to make changes, does not reflect flight information (never shows delays or changes!)..Version: 13.0.1
✓ Disaster of an appWhy don’t they fix the app , it’s the worst.Version: 13.7.2
✓ One big bug still not fixedFor the last few months my bookings do not appear on the app. Apparently AF is working on it since I am not an isolate case..Version: 14.4.2
✓ Guys, you really should do something about the IT directorFirst they did a major rollout of the app at the beginning of august last year….where it was not possible to use the old version of the app…. Smart at one of the highest moment of the summer season, don’t you think ? Then the new app is just a huge pile of bugs. I have tried to make a reservation and it failed not less than 5 times in a row !!!!!!! Not to mention I am a Gold member because I flight from the USA to France back and forth every month at lease…. I love Air France flight attendants, but the administration guys and especially IT are amateurs… Please guys take actions and fast please. I’ll probably try another company next time…. Too bad.Version: 13.5.1
✓ InstabilitéIl est impossible de consulter les vols dans les réservations. L’app se bloque et plante. Décevant..Version: 14.1
✓ Always BugsCan never complete a booking when taken out of the app to make payment and return to the app payment confirmation is always denied I have tried several bank cards completely useless and I waste my time having to call AirFrance to complete the booking so what is the point of the app?.Version: 14.4.2
✓ Bad appThis app needs to be improved. I book a lot through Delta and their app is amazing. When I travel to France and book through Delta but the airline I’m flying on is their affiliate Air France, I have to check in on the Delta app then log onto Air France app which does not pull up your booking confirmation. I have to find my flight confirmation # and add the Delta flight # and takes forever to pull up. Then I have to add my checked bags on the site. Horrible. Wish they would spend some money like Delta on their app..Version: 8.6.0
✓ Worse appHave not written a review in years but this Air France app deserves a special mention as it is so bad. After entering my ticket number, passport information and all they requested, i have yet to be able to get a boarding pass on my phone. Instead I get some offer to email my boarding pass, which I ultimately accepted out of frustration but have yet to receive 2 hours later. As for getting the boarding pass on my cell i keep getting some stupid error message, which makes no sense. Air france, please pay your pilots less and spend more on your programmers!.Version: 7.12.2
✓ A complete waste of timeAll I wanted this app for was to check-in. It totally failed to allow me to do so. After numerous attempts to scan my UK passport I accidentally realised that this only works if you hold your passport upside-down. How stupid of me not to realise that. Having successfully scanned my passport it still wouldn't let me check in saying there was an issue with my automatically scanned passport which is valid (it got me into both Turkey and Israel). It's enough to put me off flying with Air France. Now, despite paying a thousand pounds for a business class ticket, I have to check-in at the airport like it's the 1950s. I am not impressed..Version: 13.6.1
✓ Did anyone test this?If someone tested this app before releasing it, they were not nearly thorough enough. I cannot check in to my Air France flight even after providing all the information the app requests. The app says Frequent Flier program is missing. It is not. It’s correctly input into the app. Furthermore, it is optional info that should not prevent passengers from check in. Their online systems are equally useless and frustrating. No error messages appear, but passengers trying to check in for flights are mysteriously redirected to pages from earlier in the process. Inexcusably poor. So now I’ll wake up at 2AM and go to the airport to check in there. And possibly get stuck in a middle seat for both the trans-Atlantic flight and my connecting flight. Oh, and Air France also misplaced my bag for a week. It still is somewhere in CDG/Paris. No communication, 60 min+ telephone waits. It’s like Waiting for Godot. I can, I guess, understand the misplaced bag. But when software is tested superficially and doesn’t provide any remotely sensible error messages, that’s harder to forgive. Please do better..Version: 13.1.1
✓ “Sorry, something went wrong…please try again”I’ve gotten the “Sorry, something went wrong…please try again” error more times than I can count. I’m trying to plan a trip and rarely get all the way to the final price screen. There are no software updates and I’ve removed/reinstalled the app, powered/repowered my phone but nothing helps. I can book the tickets online but will need the app on travel day and fear it won’t work..Version: 14.3
✓ Passenger Info Screen Not FunctioningEven when I am logged in, the passenger info screen that pops up when I try to book flights includes none of my personal data and won’t even let me add my Flying Blue number (All other SkyTeam partners are presented as options in the drop down list.) Weirdly, Flying Blue IS an option for “Passenger 2.” (But there is no way to access my profile’s “travel companions.” I used to use this app frequently and never had this problem until recently. Until this glitch is fixed, I’ll book with other airlines..Version: 7.12.1
✓ Promotional push notifications despite opting outDespite unchecking the box for “promotional push notifications”, I still regularly recieve these. I have checked and then unchecked the box, with no improvement. This has continued for several months and not been fixed in any Air France update, and I am always running the most up to date official iOS app. Blatant disrespect of consumer choice to make more money despite a lack of consent to notify me, I can’t turn off all notifications for the app on my phone without removing flight alerts..Version: 14.5.0
✓ Bug bug bugL’appli n en finit plus de bugger. Tres frustrant car ca dure depuis des jours.Version: 14.1
✓ Lags behind other similar appsThis app was not easy to use, compared with other similar apps. It was clunky, and the logic didn’t flow very well, and certainly not approaching best in class overall. Specific issues: 1. Having registered for and downloaded into my wallet boarding passes using the app, I received a request some hours later, via email, to do the same again! 2. The app, which I was using in English, somehow managed, at one stage, to wander off into German content, without being asked. And I couldn’t get back into English… Lol..Version: 13.1.1
✓ ConfusionWith all the bad reviews I hope I’ll get to France on my booked ticket. Now Air France asks me to scan my passport. Why? It says scan your passport now but the app doesn’t get me anywhere to scan it. During check-in they check the passport anyways why do they stress us on top of the stress I booked my flight on-line. Now I cannot even send my rating! Now any nickname I choose is taken..Version: 8.0.2
✓ Fix the latencyJe sais pas si le développeur lira une revue dans le store anglais mais bon, j’essaye… je suis membre Platinum de Flying Blue et j’espère que mon opinion vaudra bien quelque chose. This is overall a pretty good product and I like the new design that came with the latest releases, but the app suffers from serious latency issues. It takes forever to load content on flight reservations, which is so inconvenient while using on the go during travel. The KLM app has the same problem, which means the two probably share the same infrastructure. Please please please fix the latency on both apps. If you have to sacrifice quality and refinement of the design, so be it. This product serves frequent flyers with no time to waste. Function over form is key. S’il vous plaît et je vous en prie..Version: 13.7.2
✓ VoyageThe Service Air France at the counter very very bad , I have never seen the service like this , we traveled together and we have the confirmation for number of our seat , but when we went to the counter get the boarding pass ticket they gave us separated seats, one seat row 31 and the other row 44 . I can’t believe if one day you travel just thinking before buy the tickets with Air France. Very bad experiences with them. And honestly that is surely the last time with Air France..Version: 14.4.2
✓ Racist staffOn our flight from Paris to London the cabin crew was so racist because we are arabe & because of our Lv bags the cabin crew she started laughing out loud saying if you have that much money don't fly with us, we was in business class when we wanted also to ask about the snacks she just give all the other people and she did Ignore us when we asked she said this nourriture is not good for you then the whole cabin started laughing at us..Version: 12.0.1
✓ Oops! our app is uselessHaven’t been able to log in for at least 6 weeks. Clicking log in takes me to a page that says oops that page doesn’t exist. Tried accepting all cookies, opening link in another browser on my phone (not that that would log me in to the app anyway). There have been 2 updates since I was logged out and the problem first started—neither of which solved it. Oh and I also tried submitting page notes and emails to no avail..Version: 13.8
✓ A really hopeless attempt from an airlineThere is a lot to desire. First when asked for either loyalty number or email, the app doesn’t allow for the loyalty number. Then you are asked for captcha for every transaction. And then authentication method is so warped that I have given up. If I had a known this before, I might have chosen a different airline as the airline apps are more and more important..Version: 14.3
✓ Latest update made this app even worse …With this update 1.UXP Is not showed anymore under my flying blue profile 2. When trying view/choose seats you have to go through extra screens instead opening seat map in old version, not customer friendly and cost extra time needed …Just roll back previous version!.Version: 13.0.0
✓ Issues over baggage allowanceThe Air France App is OK but I have had issues with bookings not including my complimentary « weekender pass » baggage allowance on European flights. I also have had a proble m with a long haul booking which went through as « light » and which I could not, then, upgrade to a regular economy fare so that an item of checked luggage was included. I have been unable to add a checked bag and been advised to add excess baggage at the airport. I should prefer to have been able to confirm my baggage arrangements before leaving home..Version: 14.3
✓ BugsI wanted to change my ticket, and it kept saying “sorry, something went wrong”! Even when I want to buy a new one, it’s still doing the same thing! So does the KLM app… I had to go to an agency to cancel my flight, because I couldn’t change things online! Air France, please! Pensez à réparer ces bugs, on gagne plus de temps online! Merci!.Version: 13.8
✓ Low gradeI would expect more quality. There’s always an issue when trying to view the seating map and selecting or changing seats; I almost always have to refresh. Also, on the phone they say to use the app to make the same changes, but that’s not possible. I always have to call the phone number for upgrades and this is 2022 not 1980. You can’t say on the phone to use the app instead if the app does not have the same functionality. And if customers have to keep calling for assistance then it might be helpful if people would answer the phone..Version: 13.0.1
✓ Worst serviceI had booked my tickets with you 2months earlier but your crew members changed our seats in the last minute. That was really unexpected. We did not book our seats near fire exit but they asked us to do so. I want to claim my refund. As I would not recommend any of my friends to travel with Air France.Version: 13.5.1
✓ Can’t save bookings made elsewhereThis is a general problem with Air France’s database, not just the app (at least they are consistent!). Even though I was able to find a booking (made via another internet travel site), it wouldn’t be saved into my bookings, which means I have to search for it each time I use the app. (I have an account) . It probably also means that it won’t notify me if there are changes etc regarding the flight, even though I made sure to add that information. This doesn’t happen with, say, JetBlue. grrr....Version: 8.5.0
✓ No English language option?Try as I might I couldn’t find the switch to English option. Perhaps they think everyone can speak perfect French who travels their airline??.Version: 7.9.3
✓ Zero starsAbsolutely terrible behaviour and attitude by staff. I travel all over the world with lots of different airlines from the bigger companies to the smallest and have never experienced such behaviour and ignorance towards anybody not from France totally unacceptable but reading reviews going way back it seams to be a ongoing thing and just typically ignored by Air France.Version: 8.3.0
✓ Login button don’t even work (Iphone-Chrome)Wow…. Pas le meilleur QA pour une entreprise de ce niveau. Très décevant..Version: 13.6.1
✓ Deleted within 5 minutesSign up: tells me I have an account already. I don’t. Sign in/forgot password: sends an email with temporary password. Temp password: it works, now choose a password. “Success! Your password/login details are incorrect” it tells me. It seems this app and I define success differently… Repeat a few times. Delete app..Version: 13.1.1
✓ The worst app everIt took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was..Version: 7.12.2
✓ Can’t even check inI would give it zero stars if I could. It is not very good. It cannot complete international check-ins because it cannot scan / complete the travel document portion. It’s (in my opinion) one of the most important aspects of an airline app. It is definitely buggy and limited on other functionality too but that is definitely my biggest pet peeve. It’s basically an app because they feel like they need an app but it doesn’t function well..Version: 13.6.1
✓ Fix Your AppI’m going to Europe shortly on Virgin and Air France. The Virgin app lets me right in without making an account. Air France makes you jump through hoops to set up an account and whats to know what gender I prefer, how about using what I was born as? Anyway, I made a typo on my last name so the app won’t find my booking. No way to edit it so I deleted the account. When i went to create a new one it won’t let me use my email because it us all ready in the system. Guess nobody in France ever makes a typo?.Version: 13.1.1
✓ PAMT3Shocking Return flight to U.K. in early February from S A 2017. Shabby aircraft!! Grubby & uncomfortable. Water dripping from air conditioning. Meal order not put through. Miserable staff. Only One air hostess did her level best to help. The undercarriage of plane VERY loud noise on take off & even worse on landing at Charles de Gaul! Frightening!!! Plane shuddering-a very rough noisy landing. Very distressing. This aircraft should have not been in service. Total rip off. Required help wheel chair help from international to domestic flight. The French woman assigned to me was outrageously rude & unhelpful, telling me to get out of the wheel chair & take care of small hand luggage and personal handbag on security conveyor belt. Advised her that if I could do this I wouldn’t be in a wheel chair. Asked her to get someone else to help This was not done. She had a very bad attitude & I didn’t feel I could trust her. She complained the entire way from international to domestic departures. Being very early morning we were alone en route to domestic departures much of this time & I felt very unsafe. Eventually I asked her to keep quite & stop complaining. On arrival at domestic flights she just left me in the wheel chair & walked off. This woman should not be in charge of travellers who require help. She should not be employed to work with the public in any capacity..Version: 7.12.1
✓ Worst company to fly withI’m just gonna make it simple. I booked to connecting flights and both of them was late, first one 2 hours and second one 40 mins. When I arrived to my destination my luggage didn’t arrive then I made claim in the airport and online and started calling customer service no body knows nothing. After 10 days my bag hasn’t arrived and I’m out of my medicine now. Called them again they say last update was 8 days ago and we don’t have further information. I figured this happened to dozens of people every day with Air France. The worst company ever you won’t travel with. Since I’m out of my medicine abroad I can’t buy it again without prescription. Probably I have legitimate case to sue soon..Version: 13.0.0
✓ IOh dearIt was great, but then needed an update on IOS 16, my phone is 15.8, so couldn’t do it 😮😮💨.Version: 14.4.2
✓ Login IssueHi dev, can the app somehow use other (not Safari) browser window for a login? Safari seems to be the problem in my iphone as I can’t login in the app nor the browser in Airfrance / Klm. Any work around?.Version: 14.3
✓ Used to be greatIt used to be amazing, but now it glitches all the time and sends me back to the beginning so will resort back to using the web page.Version: 14.3
✓ Inutilisable sur ios17Même après réinstallation lappli gèle dès que l’on va dans nos réservations.Version: 14.1.2
✓ Last update remove all interesting featuresThe last update is terrible, all fun facts were removed (same for KLM app), most of the time you need to play with the app AND the website version to get to check-in, change a flight or other products. Also need to re login every day even though the save my login is checked..Version: 13.1.1
✓ Probably useful if it was workingSo far it's unusable. Keep getting errors that 'something went wrong'. You need to go back and forth 3-4 times to be able to proceed to the next step. And do it again..Version: 14.4
✓ MilesI had to change my password and had to open a new account since I was not working for the same company. All of my miles were lost from the other account , I was a silver member in my old account and now I am just a beginner, funny though my account number never changed???When I called flying blue to try to get my miles linked to my new account they literally said I had to find all of the old flights!!!! I am talking about at least more than 10 years of flying with Air France… my compliments… nice way to treat a long time member..Version: 14.3
✓ Cluttered & InconsistentWhile visually pleasing, practically it’s difficult up for basic things like seat assignments and checkin. It doesn’t allow you to select separate seats when traveling with someone forcing you to sit side by side. Why are seat maps pulled several days before departure where no assignment is possible? Where do they go? It’s inconsistent and often unable to do seats on partner Delta in the same record..Version: 14.3
✓ ScamAfter picking flight with price and inputting name and other information, the next screen tells you “since you selected the flight the price has increased by ……”. This is something close to bait and switch scams but after booking 3 flights with the same price increase after selecting the flight it is clear Air France and KLM are just scamming customers with misleading prices on flights. These airline companies would be better not doing business at all. If we didn’t need to use them there is no way we would chose these two disreputable companies..Version: 14.3
✓ Jean HabayCould not enter my nationality nor the country of issuance of my passport the first time around To enter dates, you need to press the screen for as many months as there is between the preselected date and the date you want to enter with no shortcut possible such as skipping whole years or entering the date manually.Version: 13.9
✓ Login not workingCannot login to your Air France account as the login link leads to “oops page cannot be found” error.Version: 13.7.2
✓ Garbage app keeps saying something went wrongCan’t even search for flights, very flight search shows something went wrong. Results flash for a split second and then this message appears..Version: 13.7.2
✓ Lien inactifJe reçois un mail qui m'offre un surclassement. Le message comporte un lien censé me mener à une page web qui me fournira des détails. Je clique. Plein d'infos mais rien sur le surclassement. Frustrant..Version: 13.7.2
✓ Transition to paymentPoor transition to pay…I managed to book 3 one tickets and get a reservation number while only paying once..Version: 13.7.2
✓ Cheating the peopleI have booked the ticket from chennai to Uk, but they do not provide any about transit visa and they took ticket money and not providing solution and taking money from passenger and called customer support and all are providing false promise to passenger People pls do not book or use AIR FRANCE airline, they cheaters.Version: 13.1.1
✓ Can't book flightCan't choose the 'from' city when choosing flights!.Version: 5.10.2
✓ ComplexeAi eu besoin d’une heure pour compléter Beaucoup de bugs Impossible de scanner le passeport La petite roue a tourné pendant 20 minutes et j’ai perdu espoir Plus facile avant avec l’ordinateur On complétait en 5 minutes Parfois on est paralysé par ce qu’il manque un détail et difficile de savoir où sur un petit écran.Version: 14.1.2
✓ If only it would reliably enter travel documents reliablyUnfortunately I have had nothing but trouble entering Flying Blue numbers and residence cards. I enter the data and it typically says something went wrong. After doing this numerous times and force quitting the app, it somehow eventually saves the data. And then I can proceed to check in. But the prices takes 10-20 minutes. Inexcusable for such a major airline..Version: 13.9
✓ Can’t book flightsEvery time I tried to book my flight it would be cancelled because payment didn’t go through. I used the website and removed the app and everything went through. Many times the app showed no return flights when there are always return flights from where I am going. It was horrible. I hope they fix this app..Version: 13.7.2
✓ Ticket priceExpensive.Version: 13.6.1
✓ Notifications are in FrenchNotifications are in French and the UX needs work.Version: 13.9.2
✓ Absolute trashThe only reason to download this app anyways is to get the boarding pass onto my Apple wallet. Nope can’t even do that because trying to do that will 100% of the time result in error..Version: 14.4
✓ GailThe app gives misdirection Says no flights available when you try to change booking to another date doesn’t matter what day or time you put in Try to confirm a seat app directed me to confirm below but there was no below given Tried using chat no one is ever available Ended up talking to a live agent on 3 occasions as app unresponsive.Version: 13.9
✓ Systheme défaillantJ’ai mis 4 jours à vouloir réserver et à chaque fois le prix augmente je suis vraiment déçu et le service à la clientèle reste a désirer , il faut vraiment revoir cela 🤬.Version: 14.5.0
✓ UnreliableThis is really not good. I’ve given up trying update my passport details ie delete old and enter new. It won’t delete the former and doesn’t save the new one correctly - can’t retain the correct expiry date. Considering it reports that it was updated 1week ago, I’m seriously unimpressed. It’s worse than when I struggled with it back in 2017. Do t waste your time. Come developers. You should be embarrassed..Version: 8.0.2
✓ More trouble than its worthDoes some basic functions but can not be trusted when it can’t even capture passport data correctly .... using the camera it got my name and number but then gave issue date and expiry date as today’s date ... I updated that manually... then checked and it reverted to today’s date .... tried to delete but it wouldn’t ... tried to add another manually but it wouldn’t. I quit and deleted the app Went to my KLM app and it had already corrupted my data there. More trouble that it’s worth IMHO.Version: 8.4.1
✓ Impossible to login - Air France irresponsibleThis App has been out of order for more than a week. Just no login. There is a spinning wheel (grey) on the login page and it just does not work. The help desk has been told to tell passengers to reset their password, and of course that's useless (we can login on PC - it's the App that's screwed up, dummies). As usual, Air France is a poorly managed company: no reprinting system, a clueless CIO that got his job through clientelism ; IT services managed by nepotism and incompetence. No reporting system. No response from customer service. Welcome to Air France.Version: 9.2.2
✓ Doesn’t work at allI can’t check in. I’ve lost count of the number of times I’ve entered my passport and personal details. It just goes back to the same screen saying I haven’t entered them. So I can’t check in for my flight at all. Ridiculous..Version: 13.1.1
✓ DeletedThi app is not very useful. I could not check in, it told me to check in at the airport and even after checked in , it still showing "check in ". Does not show your seat and gate number. Deleted..Version: 9.2.1
✓ Very bad customer serviceWe travelled from Dubai to Newcastle. We had booking on KLM, but our flight was cancelled due to strong wind in Amsterdam. We then received a txt to say our flight is through Paris with France air. The 2 companies are partners. We were happy as this was resolved swiftly by KLM. This was our first time with France air. It was disgraceful. The crew were so rude to non-french speakers and never resolved issues swiftly, on the other hand, they were so polite with french speakers. Our child had a broken leg with plaster and required more leg room, we were told off for asking. We asked for a wheel chair and we were happy to move to push it between the international and domestics areas. When we arrived, it was there. We were told that the person with the wheel chair left as our flight was 30minute late. We had the option to wait for 60minute by the gate for another wheel chair or just walk. Our connection time was 90minutes. There is a distance between the international and domestic gates, so we had to walk worrying that disabled chair won’t come. Never again on Air France. KLM, please don’t transfer you passengers there.Version: 7.14.1
✓ Ios exclusion. Politique RSE chez Air France?Seule application qui oblige de disposer de ios16 ou supérieur. Les informaticiens d’Air France sont ils incapables d’apporter des améliorations à l’application sans exclure une part de leur clientèle ou est-ce par incompétence ? Incroyable que les 70 autres applications que j’ai fonctionnent sans encombre avec un iphone sur ios15. Air France n’a donc aucune considération de protection de notre planète et favorise l’obsolescence !!!.Version: 14.1.2
✓ Je suis pas satisfaitBonjour Pourquoi vous changez le siège déjà choisi veuillez régler ce problème Mer.Version: 14.3
✓ Needs polishFor a company that charges a fair bit, the digital side of AirFrance is a little lacking. I find the app is frequently slow, or loads completely fail. It feel somewhat unreliable. I also don’t always get the information I want, like when I check in. It could be better..Version: 7.13.0
✓ It’s just badSeriously a terrible App. Took my wife and I an hour to change our seats in the app. In order to get a duo seat you have to book each person separately, which is annoying in the first place but then the cost for the „upgrade“ is displayed as 29$ initially however when you add the second passenger increases to 59 dollar for the second seat, which is borderline scamworthy behavior and very much a bait and switch. Hate the app and honestly also won’t use Air France again..Version: 11.0.0
✓ Usually 5* but payment 3*I like the simplicity and layout of the app, easy to find flight and keep a track of cost. But when I did purchase a ticket, it would redirect and not proceed. I had to refresh and it seems I have only been charged once, but that is not the time for the app to be redirecting!.Version: 13.9.2
✓ Terrible experienceI upgraded to business class from premium economy, my flight got cancelled and delayed and was put on another flight on premium economy and was told business class is full. Not even sorry from staff. I have to wait 4-6weeks for my refund..Version: 13.6.0
✓ Slow to load reservations: Overall it’s a good reliable app. However since they revamped it some months ago it is very slow to load the list of reservations. Very annoying 10 second wait as this is what I do all the time..Version: 13.6.1
✓ Cannot log in :(Oops page missing, the developer responsible for this app should be fired..Version: 13.7.2
✓ Not workingWhen booking system says "API could neither get a response nor an answer." then "Process Workflow cannot complete, transaction passed" this gibberish prevent me from booking good price tickets, now im stuck paying more fml.Version: 13.6.1
✓ Problematic appVery unreliable problematic app. “Something always going wrong” when one tries to search flight dates, also the dates you search are never available. No I do not recommend this glitchy horrible app!.Version: 14.3
✓ US $?Tried to book using this but price defaults to US $, I Am in Australia. Even when I continued to putting cc details in, address still defaulted to USA, wanting a state, and wouldn't let payment continue. I then booked via website, strangely enough price was higher, even considering exchange rates:(.Version: 5.1.1
✓ Crashing constantly when clicking on seatsSince the last update, the app now crashes whenever I choose to see my seat options in any of my bookings (of which I have 2). This needs fixing!.Version: 14.1
✓ Seems like they haven’t improved at allTried this garbage pile of an app 4 years ago. It was intensely buggy and difficult to use. Even basic things like logging in was an issue. Tried it again today because I have an upcoming trip. The app literally won’t even get past the login without popping constant errors and making you log back in again. Reading the other reviews I’m not surprised at their experiences. It appears Air France just doesn’t care at all about their customer experience with anything outside of the actual plane. It’s been years of issues and still no fixes..Version: 8.13.3
✓ Unreliable functionalityI downloaded the Air France app in the Stuttgart, Germany to check in and manage my return flights to the United States the the prior to my departure. At first, everything worked well. Then, on the day of travel, the app ceased functioning at, of all places, Paris Charles de Gaulle Airport in the Air France Lounge. Its symptoms were simply the app would begin to open then stopped and closed. Repeated attempts to use it resulted in the same failures. I tried deleting it from my iPhone and reloading it, but it still failed to open. Fortunately I had a hard copy of my boarding passes and had saved soft copies on my iPhone. I have no suggestions for the app’s failure as it worked on my iPhone the day before my flight, only to crash and burn the day I actually needed its services..Version: 14.3
✓ Jamie Chen reviewLost my luggage on the 24/7/23 on the way to holiday, was unable to deliver to me and was sent back to Australia. Terrible communication about my lost luggage. Over 3 weeks with no personal items and a lot of $$$ cost for me, I would at least expect an UPGRADE on my flights home for the inconvenience..Version: 13.9.2
✓ Keeps logging me out since updateHey Air France, your most recent update keeps logging me out of my account after almost every use. This was not the case before the update. Additionally I was not able to check in for my most recent flight using the app (I was told to check in at the airport) but I was able to check-in through the KLM website and get my wallet boarding pass that way. You need to fix this asap..Version: 13.0.1
✓ The Worst App in the 21st CenturyAbsolutely annoying, disdainfully laggy and horribly slow app. It’s an absolute nightmare and a shame for a top airline..Version: 14.1.2
✓ Downloaded app which refuses to openRead the numerous negative reviews, but thought “surely it can’t be that bad”..yes, it really is. We are a couple travelling together and while on a 5 hour rail journey wished to check in online. The app refuses to open on either of our phones. My advice is not to bother with the app, it’s much too frustrating..Version: 13.2.0
✓ It is not an app it is a browser shortcutUnbelievable for Airfrance to have such a poor management App. Compared to BA for instance it is like we were taken 10 years ago. The app is basically a shortcut for the browser and would not work without internet. Also the management console is awful..Version: 7.15.2
✓ Crash, crash, crash!I already reported it through the app but i want to make sure the it gets updated. I added my daughter’s trip that was purchased through another website and when I want to check the booking status, the app crashes and doesn’t respond. I hope they will fix the issue quickly..Version: 13.9
✓ TerribleThis the worst airline app I have ever used. When it works it’s slow and user unfriendly. You can’t see all booked flight details in one place like you can with all the others airline apps I have used (BA, Aer Lingus, EasyJet, Virgin Australia, Jet Star, Air Canada, WestJet). When I tried to book a seat it went all through the process, and it confirmed the seat, then when I logged back in the seat booking had disappeared and it now says seat booking is not available on the flight!.Version: 7.13.0
✓ Just doesn’t workCan’t log in. Spent 30 minutes on the phone, a number which they hide, working with someone trying to get things going. Finally got a temporary password which only allowed me to login on Safari on my laptop. Something has gone terribly wrong. The same holds true of the KLM app which is basically the same app with a different color scheme. The switch to all computers all the time has gone very badly. Not reassuring for travelers..Version: 14.2.1
✓ Does not work under iOS9 :-(This version does no longer work under iOS9, and the previous version 7.4.1 of the named app does not work either under iOS9, albeit claims to work under iOS9. Thus, which is the latest version that works fine with iOS9? Or, can't you make the current version to work with iOS9?.Version: 7.9.3
✓ Worst App I have ever encountered for a customer service companyDoes Airfrance have a technical team or a CIO or anything around that? The app wouldn’t pass a QA test. You can’t delete your passport information, and if you modify it, it adds a new passport on top of the older one. If you add any frequent flyer information, it won’t be saved. It says it’s saved, but it won’t save it. You can’t modify your credit card info even though you can try multiple times. Just a waste of time and energy and really disrespectful to anyone flying your airline. Take some lessons from Emirates or Qatar airlines. Even Delta app is way better..Version: 7.15.2
✓ What!?!Application not helpful at all when airline cancel your plane!!.Version: 13.7.2
✓ This App is TerribleDon’t bother trying to download, it takes forever and once it’s downloaded and you signup, it continues to take you to the website to login. I’ve tried multiple times and no matter what I do it just keeps looping me back to the login page and I’ve never actually been able to get in yo check into my flight. Waste of time..Version: 14.1.2
✓ I tried hard... but no. Really, no.Need to login constantly, which kinda defeat the purpose of the app. Flight info are not updating in any useful way. Had a flight that changed gate. The app never updated, whereas a third party one was providing the correct info. Same for flight delay. Navigation is poor, look and feel is poor. And for almost 2 weeks now, the login page is stuck and I can't use it. Completely useless..Version: 13.1.1
✓ FareVery frustrating bonding with Air France. Fares would not load. Was told it was a technical error and IT was working on it. Tried calling but agents do not have the same fare rates as online and can’t honour online rates. Tried for four days straight while fares continued to increase each day and called again only to be told the fares are not available any more and take several days to update online. Also, they said that’s why the technical issue is happening. Why not say fare is not available instead of an error message? Why not have agents honour online rates? Very frustrating..Version: 14.4.2
✓ Document update doesn’t workSame issue as others regarding storing/updating passport details. Expiry date always reverts to current date and only the passport number is remembered correctly. Also, none of my personal information seems available when I book a ticket - I have to re-enter verything each time. Other airline apps I use auto fill most of the needed data. This is really pathetic. Even KLM’s app is much better than yours..Version: 8.3.0
✓ PointlessDownloaded app so that I could check in for a flight and save my boarding pass to my phone wallet. Only options available were to email a printable version or email to my phone. Not the end of the world as I can take a screenshot but leaves you wondering why you bothered!.Version: 7.13.0
✓ Useless appTried to manage my flights through the app without any luck. I also tried to change my seat but it goes to an error message then eventually asking me to access my booking from my browser. What is the point of having an app if you direct me to leave it and access from a browser?.Version: 14.1.1
✓ Like a bad jokeThis app is almost comically bad. Did they try their hardest to make a worthless app? Select a flight get to payments check flight details notice wrong flight time. Think I made a mistake but over and over again same wrong time shows up. Next day it magically shows correct date when I try again. But payment doesn’t seem to go through. Shows up as booked but with no ticket issued. I’ll never take Delta for granted again..Version: 13.7.2
✓ Cannot find option to download boarding passSuch a confusing app, I’m told on the website I can download my boarding pass to my wallet by using the app, yet cannot find an option to do this after getting the app, creating an account, and attaching my booking. My outbound journey offered the ability to add my boarding pass to my wallet from the website, but not for the return journey. Infuriating..Version: 14.3
✓ Terrible appHad issues trying to book my return flight but had to keep trying to get it to work. Tried booking my flight there and it kept throwing an error when the prices were low. Tried again the next day and the same error. Now the prices are double and customer service is not answering. Terrible app and company..Version: 14.4.2
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