Zappos: Shop Shoes & Clothes Negative Reviews

Zappos: Shop shoes & clothes App Complaints & User Negative Comments 2024

Zappos: Shop shoes & clothes app received 9 complaints, negative comments and reviews by users. Have you ever had a bad experience using Zappos: Shop shoes & clothes? Can you share your negative thoughts about zappos: shop shoes & clothes?

Zappos: Shop shoes & clothes for Negative User Reviews

✓ Out of stock but not reflected when purchase made.My husband used Zappos for the first time ever to order me slippers for Christmas. He ordered them on December 16, Zappos took his money, the product was in stock in my size, and then on December 21 he realized he hadn’t gotten any shipping notification and called up, and found out that they wouldn’t be arriving until mid January. They were now out of stock, but Zappos did nothing to let him know of the change in status, and did nothing to make it better except offer him $20 on a future order. As if he’s ever going to use Zappos again. So not happy and totally unimpressed. In years past, I’ve always had good experiences with Zappos, but I haven’t ordered in a while, and in that time, apparently, their customer service has gone to the basement..AqualunastVersion: 8.5.0

✓ It took me an hour to buy a pair of shoesI have been buying shoes from Zappos for years and the customer service used to be amazing but today it was terrible. First I tried to use a Zappos gift card through the app and there was no way to enter it, so I reached out via text for assistance. I got an auto response saying that help was on its way, but no one ever answered - ever, not during the entire time I was trying to make the purchase. Finally I gave up and called. I was on the phone for over 15 minutes with someone who was nice but couldn’t figure out how to make the gift card work and then we were disconnected. I called back and the person was finally able to help me and the shoes were purchased but it should not have taken that long. I am disappointed.Punch card FanVersion: 8.7.1

✓ Love it!My original review is below. Now I am wondering what on earth has happened to Zappos. It used to be that an order of several shoes would come in a large box two or three days after I placed it. Now the shoes dribble in over weeks. Shoes that I ordered NINE days ago have not even shipped. The last time I ordered shoes to try for a vacation they came too late. This time I thought I had compensated for the new (mystifying) slowness, but apparently not. While all other on-line stores sped up their responsiveness, Zappos seems to have become lax and indifferent. As a customer, I guess I'll have to become indifferent, too. Too bad. They had a wonderful game plan. Old review: I have hard-to-fit feet and love being to check out shoes in privacy. The easy return policy is wonderful. I appreciate being able to filter for wide shoes and to see alternative views. I know I end up buying more shoes than I would if I had to go in a store, have an employee run back and forth to fetch boxes from the back, but I also know that my shoes are more comfortable. That said, I have a wonderful shoe store in my area so I only look on line after I have visited it. They specialize in comfortable, healthy shoes, so for dress I am glad I have Zappos!.A2grettaVersion: 7.5.0

✓ App is fine but Service has dropped off severelyI have been a loyal VIP customer for 20 years and would shop no where else for shoes. The processing and shipping was crazy fast usually being received the next day due to VIP perk of overnight shipping. Now I am reconsidering, it takes them 3+ days to process order and then they are not even honoring the overnight shipping but sending items via snail mail. They are still using the pandemic as an excuse but it has been a year and most online companies have found a way to return to normal and the ones that do not suffer the economic consequences as we have seen are going out of business, ie Ann Taylor, Brooks Brothers and I would hate to see Zappos on that list, it is sad since the selection is great but many times I can not wait a week or more for items. I will have to consider other vendors who will honor they promises..Jazmin4510Version: 6.13.0

✓ “Add to List” Banner LagWhen I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait. It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer..SbtokarzVersion: 5.7.0

✓ Awesome app and company but app needs some tweakingI love this app and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping. It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks Zappos!.Be_lovelyVersion: 4.6.0

✓ Out of Stock Notification NOT WorkingShopping on my IPhone and would love to use the out of stock notification feature and it's not working. I can't favorite the shoe because it's out of stock so that kills the option of going back to look to see if it's in stock again unless I keep a running list of shoes I'd like to check on. I messaged an agent who told me to tell them what shoe I wanted to get notified about and the agent would set up the notification. Are you kidding me? With so many shoe sizes out of stock is that the best Zappos can do? Zappos does not show up in the notifications section of the iPhone settings. Please fix it. You're a great place to shop, but this makes me tire of using your site to shop..LlaggoonVersion: 7.8.1

✓ I had to delete the app to complete Zappos requestWhen I placed an order, I used an old saved credit card. I got an email saying that I needed to click through an update my credit card information because it was declined. However, when I clicked through, I got an error message in the app. The next day, I got the same email again, and when I clicked through, I was able to get into the interface to update the payment information, however, it would not access my saved credit card information on my iPhone. I could've gone down to my desk and found the credit card, but I had a better idea. I was able to resolve the problem by deleting the Zappos app, going back to the email and clicking on it, and updating my payment information in Safari..Matt554367Version: 8.4.1

✓ Great app until now!I had used the Zappos app to make several shoe and some clothing purchases over the past few years. Until now it was a really good app but as recently as two days ago the app is no longer working. I had made several shoe selections and placed them in the shopping cart. I went in the following day and my shopping cart was empty. I tried to pick the same shoes but I now receive error messages. I contacted Zappos on line and they said that they could see that my shopping cart had items in it but I still couldn't see it. I then logged off and on but I still couldn't see anything in the cart or purchase anything. I even deleted and reinstalled the app but same problem. Maybe I'll try again in a couple of months but for now the app is not working!.StevemellorVersion: 5.2.1

Zappos: Shop shoes & clothes works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Zappos: Shop shoes & clothes.