- 92.8LEGITIMACY SCORE
- 94.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
True iService App Complaints & User Negative Comments 2024
True iService app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using True iService? Can you share your negative thoughts about true iservice?
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True iService for Negative User Reviews
✓ Not bad - when it's working!!!!!Trouble is that's rare. Worked for about a month or so. Then one day it asked me to log in again. Despite trying dozens of times plus restarting phone I just get met with "Please Try Again".Version: 4.2.1
✓ Useless for servicingFirst off the home internet service of True is very unreliable and flaky. Should go with other providers whenever possible but given the monopoly friendly policies it may not be possible. This app is slow and takes a long time to load. Also when using it to report the frequent problems with the internet it’s always completely useless. Lots of loading times and errors, with useless information. When it comes down to trying to schedule an appointment it just fails and I end up having to call customer service anyway after waiting a long time for things to load. When I do call they almost always offer additional data for phones without checking I’m already on unlimited. Given the amount of money paid the service level and dependability is a complete joke..Version: 9.29.0
✓ BuggyI tried using this. I had to restart it three times, and still could not complete the registration process. This is the buggiest App I have ever used. Sorry, developers..Version: 2.0
✓ BadThe newest version doesn't work with ios 5.1.Version: 2.0
✓ Worked briefly but not any moreFor a while like a week this was awesome. Now every time I launch it it says the version has expired and to delete and replace with a newer version. Basically it's just broken.Version: 5.0.0
✓ 👎Don't bother. Wasted of time.Version: 2.0
✓ Terrible and poor functioningThe previous version was OK, this one is impossible to access, very bad. maybe ask your customers what they want, not what you imagine they want.Version: 6.1.0
✓ Can not check call historyWhat’s happen that on your application which can not check the call history detail on case billed ?.Version: 5.4.1
✓ Crash on iPhone XIt was working fine until I updated to this version. Crash on iOS11.2 Got black screen and the only remedy is to delete and reinstall the app. Have to do that every time I use it. Please fix..Version: 5.4.2
✓ Failed To OpenApp didn't speed up data and the transaction didnt register on system and now is only black screen when you open app 😂 major failure fix please it worked fine before you updated app... Update App said "unable to update for 24 Hrs" that was 48 Hrs ago and the App doesn't recognise my details and is asking me to ring their number to register.. I have been with True for nearly 3 years and this is very annoying as I'm running on slow data and at the moment ....Version: 5.2.0
✓ Only good for balanceYou'd think the app would have help info about topping up or the ability to top up from a 7/11 receipt but no, my credit card didn't work, its only good for checking balance..Version: 4.6
✓ Absolutely the worst horrible service - 0 starsFor over 6 months my home internet hasn’t been working they send the same technician who gave no clue what they are doing!!! Thank gawd for my dtac phone plan that has saved my life as I tether my laptop majority of the time to get any work done!!! Horrible horrible service too!!!.Version: 7.14.0
✓ App does not openCannot access on iPhone..Version: 9.3.1
✓ Does not workDoes not respond..Version: 9.19.0
✓ Не могу войти в приложениеПриложение спустя год использования выкинуло меня и не дает войти в свой аккаунт, в поддержке порекомендовали обновить iOS , затем удалить и переустановить приложение, что мной и было сделано, увы, результатов не дало. Сим карта привязана к банку, что вдвойне обиднее.Version: 9.29.0
✓ Some Internet, please!I paid for 12 months of internet with TrueMove, but I’m lucky if I can get a little bit of internet for 2 consecutive days. It says I have 4G with a full signal, but I can’t even get the App Store to load. Other apps don’t get much luck either. It took 5 minutes to download this app, on 4G! Its only 25 megs. That’s on a good day. Now I’m leaving a review of this app and True internet, because the two are directly connected. Stop making new Company names with “True” on the front, and start providing internet to your customers that live outside Krung Thep..Version: 9.10.1
✓ Does Not WorkThis app is an embarrassment to True Corporation. Can’t even login anymore (and yes I reset password and can login with it online, just not this sorry excuse for an app). F- grade.Version: 5.5.0
✓ Terrible AppThis app is one of the worst mobile service apps I’ve ever used. The app is slow, the chat feature is just a bot and you can’t access your data in English. When in the chat, it specifically asks you to press the button for English and it just responds to you in Thai..Version: 5.5.0
✓ Crash all time!Great design and features unfortunately the app crash all time. Please fix or test your apps before releasing them! Payment option make it crash all time..Version: 3.2
✓ IncompatibleDoesn’t support iphone 7 plus screen and ios 11.2.Version: 5.4.2
✓ Bug fix please !- ไม่แสดงรายละเอียดการใช้งานที่คงเหลือ - ไม่แสดงค่าบริการที่ถึงกำหนด - ใช้เวลาโหลดเข้าแอพนาน.Version: 5.2.0
✓ Doesn't Even Deserve 1 StarBasically a useless app. Just goes around in circles but never accomplishes anything. Now they even close their call center at night. Problem with your True Move H. Wait until tomorrow. 555.Version: 5.1.0
✓ Bad updateIt's always crash after update to version 4.3. I cannot get in this app.Version: 4.3
✓ Doesn't support older iOS.It doesn't support older version iOS. It makes my life more difficult when making a payment (can't use app for payment any more)..Version: 5.2.0
✓ Needs Improvement and Bugs Fix Needed!It's great to finally have this app downloaded on my phone, the thing is, it displays your current bill but I still don't have any breakdown of my usage for that specific bill on a previous month. I have tried checking the "WiFi Coverage", when I search for my location, it's showing that WiFi is in my area but what's going on? I have never been able to connect for over 5 months now! It didn't even show as an option when I search it on my phone! When I tried to chat from the app itself, it says "You will be served, you are in the 1th place" Seriously?????! Who the hell is your designer of this app? Shame on them! They can't even speak English! It's not 1th but it's 1st! You guys are ridiculous! Consult someone or hire a Copy Editor so that someone can review whatever text will be used on the app, you're funny as hell! So, I'm on the 1st queue, but did someone chat with me? No, never! I was just waiting for several hours and nothing happened. Watta waste of time!!! 😡😡😡.Version: 4.8.1
✓ Much better go DTAC!!!The app, as well as the website doesn’t work properly, and they think everyone should read Thai language! Insane.Version: 7.20.0
✓ New lookIt’s a new look but deleted all my settings and data from previous version. I will like reinstall the previous version. That’s True for you doesn’t consider the customer I’m still upset with True for discontinued H-Pack.Version: 6.0.7
✓ KYC only works for localsUnfortunately the tool true uses for KYC only supports Thai ID and you cannot scan a passport so the only way to move an esim from one phone to another is to visit a store or do a video call..Version: 9.6.0
✓ Nothing works in this app.I try to transfer eSIM to new phone and the app doesn’t work. I am true move H customer and already using eSIM on my phone. The app says I’m not member (even though I already logged in using my true move H number) and that my sim is not currently eSIM (which it is). And the chat doesn’t work. It ask me to logged in when I already logged in. 0 star if possible..Version: 9.29.0
✓ ปัญหาเป็นปัญหาตั้งแต่เริ่มอัพเดท พอดรอกตามทที่ให้กรอกกลับบอก ผิดพลาด พอเข้าแอฟใหม่ ค้าง loading นาน้ป็นชาติ รอแล้วรออีก จะเชคเงิน เชค เนต เชคโทรไม่ได้เลยตอนนี้ แก้ไขด่วน !!! โหลดใหม่ก็แล้วไม่ดีอีกหน่าย.Version: 4.0
✓ Login ไม่ได้เลยLogin แล้วค้างตลอด.Version: 4.1
✓ Hey hey heyUnable to login this app! after update 4.3. Force me to update, then gone bad!.Version: 4.3
✓ Can't log inThe app asks to log in but after putting the credentials it just stays on the same page. Doesn't work.Version: 5.1.0
✓ Always crashใช้ไม่ได้เลยค่ะ เปิดแล้วเด้งทุกครั้ง.Version: 4.4
✓ จ่ายเงินสำเร็จแต่กับแจ้งว่าไม่สำเร็จเหมือนหลอกให้จ่ายซ้ำแล้วไม่สามารถขอเงินคืนได้อีก.Version: 5.2.0
✓ Worst internet service everDon’t ever use this true SIM because not only the connection is so bad, the internet line suddenly went down like it even show the internet service is not available..Version: 9.17.0
✓ When is my bill due? 🙄The billing screen is missing the most essential info - when is my payment actually due??? Amount due shows up super early. This couldn’t be more basic UX design. Still broken. Any UX designers work there? Hello?.Version: 9.13.0
✓ Doesn’t workUpdated 10Nov 2017. Now the app won’t load up..Version: 5.4.0
✓ Payments not accepted by APPUdel to be able to pay by APP but now crashes every time! Chat Centre hopeless! Never respond! Can log in to app but does not show bills and usage to enable payment!.Version: 7.1.0
✓ BuggedWas working ok until something causes it to ask for an update on Google Play, It's obviously bugged and now unusable.Version: 4.5.1
✓ WorseVer นี้ แย่กว่าเดิมอีก ปิดตัวเองบ่อยๆ Test ก่อนหรือเปล่านี่ ไม่ไหวจริงๆ.Version: 4.0
✓ Typeข้อมูลขาดๆหายๆ เดี๋ยวแสดง เดี๋ยวไม่แสดง อัพเดทข้อมูลช้าจนยอดใช้งานเกิน.Version: 3.2
✓ The recent updateI can say it is more terrible compared to the previous one!!! Please bring the detail of voice call remaining back!!! Now any users cannot check how many minutes they can use without extra charge!!! Why did you remove it?.Version: 3.2
✓ Not working at all!Please hire a new programmer. This one does not work, period. Junk..Version: 3.1
✓ Useless for non-ThaisYou want to login and pay your bill fast right? WRONG! There is no quick pay and true doesn’t store any of your info. Step 1: tell true your phone number. 2: Tell true your passport 3: Tell true your account number … Yes. They can’t even link your account number to your account. True feels it necessary for the customer to provide this EVERY TIME YOU LOGIN! And you have to either memorize all of these numbers or write them down because if you leave the app to look up a number, it resets to step 1 within 3 seconds of leaving the app. I wish I could give this rating a negative number for all the time I wasted trying to login..Version: 9.6.0
🙂 True iService Positive Reviews
True iService works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact True iService.
⛔ True iService Problems
