T-Mobile Negative Reviews

T-Mobile App Complaints & User Negative Comments 2024

T-Mobile app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using T-Mobile? Can you share your negative thoughts about t-mobile?

T-Mobile for Negative User Reviews

✓ Doesn’t support business accounts.T-Mobile is by far the worst provider for business customers who prefer to perform their transactions online. The app does NOT support business accounts, nor is there a dedicated app for this type of account. Logging into the website from a mobile device is an absolute joke. Zero functionality. Any changes, device upgrades, purchases must be done in store or on the phone. In this day and age? Unacceptable. Literally every other provider is better in this regard. Similarly, if you think you can just hop on a desktop to upgrade, make a change to service, or any other basic function… think again. I had to go into a brick and mortar store today to do something as simple as purchasing a new phone on an existing T-Mobile business line. And in the midst of the transaction, the ENTIRE NETWORK went down, and every customer in the store left after it became clear the network wasn’t going to be restored any time soon. So after going to another location later in the day, I finally got the phone I needed. Nearly 3 HOURS of my day was wasted doing something that should’ve been able to be completed online in a few minutes. So yeah… get your crap together T-Mobile, and get with the times. Give business customers a dedicated app, or at the very least allow us to access our accounts through the existing app. Nobody has time for this nonsense..Jessi727Version: 9.1.0

✓ This app is a jokeI hate using this app it’s so much and it’s easier to just use your computer. There’s a button that says “stay logged in” but either way you have to input your password every single time you open the app. There’s no point in that feature at all. Completely useless. When you actually get into the app you’re bombarded with a bunch of pop ups. WHY? I pay for my phone bill there should be NO POPS UPS IN THE APP. It’s extremely annoying especially if you just want to log on quickly to check your stuff then you’re forced to close a bunch of stuff before you can even look at your own personal info. The app is extremely slow too. It’ll take a couple minutes to upload my bill. A couple of minutes isn’t long, but when every other app out there is able to upload anything within a second then there’s an issue. The auto payments are glitched out too. I’ve had several times where I have to call T-Mobile or go in to a store and argue with them over their app messing up. I shouldn’t have to pay any late fees if the app is not working how it should. Tmobile makes so much money and it’s quite obvious they put zero effort and money into this horrible app..Soozieee333711Version: 9.8.1

✓ App - BrokenPay your coders and get someone to fix this app instead of giving a link to redirect to your websites. Some of these reviews saying to fix it are from 2 years ago. Enough said..NormanPepeVersion: 9.0.3

✓ Fix this is a shame!!This app has a lot of issue. Doesn’t work right. One of the biggest phone company shame on you guys. How is possible that a app can only work with your phones. And my factory unlocked iphone? Why i have paid a lot for a phone to be unlocked from apple?!.Luyon123Version: 4.3

✓ Very disappointedI had an account with T-Mobil for 2 days. I cancelled my account because I found a cheaper deal somewhere else. Upon canceling I was told my account was taken off of auto pay by the rep over the phone. When I went to pay my other bills in mid July I found that t-mobile taken out $288 from my account. When I called customer service they were hard to understand and told me they could not help me and I would have to go into the store. The workers in the store were very nice and tried to help me take care of the situation. I was told it be put back into my account but after waiting 3 days it still was not returned. I then got late fees from my bank and bills. I called again to find out they mailed it to a address that I specifically told them was not a mailing address. I even gave them my bank account number and routing number to not confuse them with a mailing address. I am still waiting for my refund and am very disappointed in how T-Mobil operates. Because of them I now have late fees to pay a and still no refund. I would not recommend this mobile carrier to anyone due to poor over the phone customer service. Jessica S..Ms. Pink05Version: 4.0.5 (15)

✓ Problems with service on my tablet all the time since switching from Sprint to T-MobileT-Mobile I believe is limiting my use of Netflix on my tablet and charging me for unlimited use so I can’t use it for what I bought it for. First of all they gave me the tablet with unlimited data on Sprint and Netflix worked fine. Then I switched to T-Mobile with limited data and they charged me pretty much full price for that tablet because I switched even though T-Mobile and Sprint are the same company I believe. How can 5G work so much worse with the same tablet? Then I switched from limited to unlimited data on T-Mobile and requested an exchange on the tablet because it wasn’t working well. Then the tablet came in but strangely my original tablet got Netflix fine when the unlimited started so I did not exchange it for the refurbished one. But after a few days of course my tablet stopped getting Netflix and I’m paying for unlimited but not getting service to use either google or Netflix. Went back in to T mobile a few days ago. Of course the safe mode whatever that is went off and the tech updated all the apps and Netflix and google were fine. Now I went back in safe mode whatever that is was turned on again and I can’t get Netflix or google which is why I even got the tablet. What am I paying for? A useless tablet ever since I switched from Sprint to T mobile. I was very happy with Sprint..Sprint before t mobileVersion: 8.3.3

✓ Sprint to TmobileDisappointment. I went to the T Mobile store to get a new SIM card to move my account from Sprint to T Mobile. I spent a long time at the store with a young man named Andrew. He thought of everything did all the steps for me saw I had insurance coverage through Sprint so he had move move the coverage from the Sprint system to TMobile. The problem is this APP. tells me I am a Sprint customer and keeps switching me to Sprint. So I can not use this App even tho I am their customer. I hate hate hate calling customer service on the phone they disconnect me and do not call me back after I waited35 minutes etc. the stories go on. My issue is when I had Sprint they were no issues. I made no customer service calls. But since Sprint was acquired by TMobile. Lots of customer service calls. Unable to get calls to go through. Dropped calls. People can not hear me. They say I sound like I am talk on a tin can with a piece of string. I do not know how that is possible I am sitting the the same chair in my house not moving. No prior issues. But , since I am on TMobile 5G my service is no longer the service I bragged about. 😪😪.Heyjude521Version: 4.31.0

✓ Register ErrorI’ve been with T-Mobile for a couple of months & I must say even though the customer service is pretty okay the developing of the T-Mobile app is disappointing. One reason being is that, after creating a ID loggin & exiting out of the app, you attempt to log back in from the welcome screen “Hi, John Doe” I check mark save password and enter password, you get a error of “you have not yet registered for T-Mobile ID” even after the fact of me being able to gain access through the website into my account!!! Now if I click on the “Not Me”? At the bottom of the app, it redirects to the Welcome page where you enter your credentials and from there you can gain access to your account! It’s a huge pain given you always have to reenter your information! Even inside of the app you navigate to your profile and to settings & then to “Touch ID”, it doesn’t allow me to cycle it on! There’s some huge flaws in the T-Mobile app, like seriously more money needs to be poured into redeveloping this app especially for a company who’s expanding its network!!! Everything needs to flow through & through.DabossheizVersion: 8.12.0

✓ App is atrociousCannot even place a simple order on the app without having to call the main number. Listening for 22 mins of loud speaking person and garbled music I end up reaching a whisperer Lisa in India who overspeaks everything said. Redialed again and waited on hold another 16 mins to get Ariel who gave me the wrong data plan choices and obligated me to call yet again someone else. Super fun to wait on hold another 20 mins and listen to someone gush apologies but still be clueless about the basics of looking up an order. Demanded I provide the order number and wanted me to check my email while on the phone because she didn’t want to waste time looking it up herself!! Because I didn’t place the order on line I was unable to get the free shipping. That was not helpful. App itself is garbage. It repeatedly links to ancient data or completely incorrect data. Looked on app for my order placed today. Clicked for more details and it brought me to an old order from May 14- 3 months ago. Woman said she’d open a ticket and I just laughed. Deleted the app permanently and now will gladly go to ANY other vendor because TMobile doesn’t need my business..Christa1212Version: 4.9.101

✓ Don’t get into a bind with your billWe all know things happen beyond your control, I have been with T mobile for Almost 5 years, I had a situation where my Mom died and she let her insurance lapse,so I took my bill money and bury my Mom, than on top of that someone hack my cking account and I had to shut down my bank account after 21 years of the same account, I called them and told them what happen and could I get a week to pay the bill in full was told they could give me 48 hours after the due date, I give them 400 a month for services and just recently has been going thru, never been late until the last 3 months and this the thanks I get for 5 years of services now was told they will be shutting off my service after 48 hours of the due date, so now I will be taking my business somewhere else, talking about kicking you when you already down, I bet no one will see this review, and I have never written a review but this one I had too, my heart is really heavy, thanks T mobile, never had my service cut off in my whole life, but always a first, just like my bank account situation.Mz C 7Version: 4.8.25

✓ Low Effort from the Mega Billion Dollar CompanyThe app appears like it should be simple and straightforward but it isn't. Once your past the sleek home menu (which is basically just an ad) there are a plethora of sub menus, circular menus, mislabeled menus, reroutes, and dead ends. It reminds me of a maze or a first draft high school Wordpress project. “Benefits” tab is used as an opportunity to upsell and doesn’t show current benefits. Account history tab is just a list of bills. When I click on account activity it takes me back to account history. No payment history listed. I’m the primary account! But the worst part about the app is the reliability. Sometimes it works; sometimes it doesn't. It’s plagued with errors and with prompts to try again and again. Well *that* prompted me to update my review. I wouldn't rely solely on this app to make sure your bill is paid especially if you have a family plan or some other multi-party setup. This is extremely frustrating because _every time_ I've gone to a store to pay the bill I have wait 15 minutes or more for a transaction that takes 30 seconds. The stores are always understaffed and the employees are incentivized to prioritize large sales over loyal customers. And now T-Mobile has the audacity to charge an “in-store convenience fee”? NOTHING has been “convenient” about any of this..JzbrownVersion: 9.8.1

✓ Great Service Archaic AppI recently switch to T-Mobile, and overall satisfied with Service, Plan, Benefits, but really surprised with how much money T-Mobile spend on Marketing, sometime wasting as they keep targeting me over and over even though I am T-Mobile customer, I strongly suggest T-Mobile management to deeply look into their marketing strategy and technology and digital customer experience. The app is so outdated, buggy, unfriendliest from customer experience stand point, they could probably switch some of the $$ from marketing to innovation and digital experience, i am giving 1 start just due to bad digital experience. Customer service is good, but log wait again due to digital experience is not great, they need to redo their app, make it all native, rethink the UI/UX, I would even suggest to go FinTech and build an app in parallel, and slowly build it up and demise this hybrid crappy app. Yes people want better network, connectivity & customer service but who wants to not able to self service or wait hours on phone to get connected to person. I urge T-Mobile to really think through their digital strategy, it crashes, freezes, lot of opportunities to fix things….AmBhuVersion: 9.2.2

✓ Tmobile kidnapped my cellphoneContinuarion: It’s been more than 20 days and Tmobile still not able to unlock my cellphone, after waiting for another 72 hours they keep telling me is unlocked and I just have to master reset it and put the new sim, I just did and didn’t work! Now I can’t use my own cellphone that’s already paid and wasn’t even bought at Tmobile! I purchased my iPhone at apple where all their phone are unlocked and T-Mobile locked it, Currently I’ve been stationed in Alaska where T-Mobile doesn’t provide service and when I tried to use another provider’s SIM card, it doesn’t work. In the past 50 hours I’ve spent about 6 hours on the phone with your customer support and they still haven’t solved the issue. Now I’ve been told I have to wait another 24 hours after the 48 hours I JUST WAITED to get my phone unlocked and the supervisor I was talking hanged up the phone! It is unacceptable that I cannot use my own property because you decided to block it without my permission, I didn’t bought this cellphone from you and on top of that it’s already paid, I’ve been a customer for more than 4 years but I’m going to cancel the other 3 lines I have with you if this is not solved in the next 24 hours like I was told.Tombstone86Version: 8.8.0

✓ Doesn’t workApp doesn’t work. At all. Has never worked..Billibob_90Version: 4.9.108

✓ Service is friendly enoughBut market leads the the way providing nothing really real in real time I get very poor signal we’re I live there upgrading for marketing,, odd that I down loaded a measuring signal reception to see what service provides the best signal in my area and t mobile was rated the best, I have disconnected service at times rarely get the internet on my phone , there signal booster works some what, guess will check into getting a outdoor antenna signal booster, but need to do more research or eventually maybe go to a different carrier, research the price, et. I use to have cricket service never had difficulty, but wanted more down load speed and the accessory app said t mobile was better so who or what can I believe, customer service is friendly but I got miss leading information which put me into a bind and still not resolved since of October of last year and it is ongoing I say where is my new signal booster as I was to get it in December, but as said I assume I could get a yagi outdoor signal booster probably be better then the t mobile signal booster how do I find out, then it reference to getting a free one or paying for one,,,WOW... so I got various miss leading information then how do I qualify the truth.PettttmeVersion: 4.9.35

✓ It does not work at allOne of the worst apps I've ever seen..ShahinpourVersion: 4.9.112

✓ Useless limited web browserLet’s be honest, this is not an app, it’s just the limited iOS sandboxed browser embedded in an app. This totally pointless. Also you talk about Network Pass, I’ve installed the app for that to try it out, and your browser app is asking to download the app to access Network Pass oO? You need more QA, or to revamp your QA process I guess..O_be_oneVersion: 9.7.0

✓ T Stands For TerribleHad a 24 month agreement with T-mobile. It was a nightmare! Beginning with them losing my 4 trade ins, sending them to two different states. I had to prove that they existed and it took them a week or so to track them down. My family had numerous issues with their devices and I several business calls and texts dropped lost or just never came through to me. I got tired of calling their customer service for issues because, for one, most of them are foreigners and I couldn’t understand them and they had a hard time understanding my issues, so the language barrier is a huge negative. Finally, when my 24 month sentence was served they tried to charge me an extra 3 months for my devices, when I called them on it, they agreed with me, confirmed I was correct, and told me they corrected the issue. I paid my final bill and went back to Verizon where I receive superb service and reception. Two weeks later I get a bill from T-Mobile saying I owe another month on my devices. Needless to say my final phone call to them wasn’t pleasant, nor did they bother to correct the issue. Again some foreign rep had an issue understanding my explanation. I was on the phone for 41 minutes and the last 15 I was on hold, so I hung up. T-Mobile is the worst carrier I’ve experienced and I’ve had Sprint as well. I put this out there so I can save someone the misery my family and I went through. DO NOT GIVE YOUR MONEY TO T-MOBILE..Mick0226Version: 4.35.0

✓ Keeps signing out every other minuteIt Keeps me signing out every other minute Why do I need to login again and again App has very bad user experience.McbcgmVersion: 8.6.0

✓ Worst app and website.Their website and app have been horrible for years. Can’t do anything besides pay a bill. Try to add a new line through the app and website, NOPE. Try to change your plan through the app or website NOPE. Try to check your order status NOPE. Forces you to call customer care to do things you should be able to do on the app or website. They literally advertise that you can save money by doing things online. But guess what? You CAN’T. Now they charge for helping you stabling a new line over the phone because they say you can do it for free online. That would be great if their website or app worked. It is almost like a scam at this point. Not sure how a company that says they are so customer focused can have such a poorly executed website or app. Like who is even designing this stuff? Your graphics are so overloaded that they cause the app and website to freeze and crash. I am switching companies after 16 years of being with T-Mobile. It’s 2022 your website and app have always sucked and now I am being charged for my inability to use them, cool. All they want to do as a remedy is give me a bill credit. Not helpful. All the customer service reps I have spoken with say they know the app and website don’t work as they should but there’s nothing they can do about it..Mrose521Version: 9.0.3

✓ Several major flawsRecently switched to T-mobile from Verizon because Verizon has lost its way in customer service. This is a review only of the app, not T-mobile. I am very satified with T-mobile service and cost. The app is underwhelming, especially for a large communication company. - i have several notifications from t-mobile that act as the splash screen when i open the app on ipad or phone. The notifications are now all stale. There is no way to remove them. Have been through this with support who acknowledges the inaiblity to delete or clear notifications. - The chat with support option in the upper right hand corner will connect you to a live expert, but gives you know idea how long the wait is. I have waited 15 minutes with no update or information when to expect to be connected. No call or text back option. - Ipad version does not work in landscape mode. No excuse for a company the size of t-mobile. These are not small glitches, but major shortcomings in the app..MiloracleVersion: 9.4.0

✓ Doesn’t work for prepaid accountsIt would be useful to me only if it works on prepaid accounts. Please make it happen. Thank you..TeemailVersion: 9.8.0

✓ Doesn’t workJust forced me to update and now it doesn’t work. “Something went wrong please try again later”. Trash..MissionthegreyVersion: 9.8.0

✓ Incompetent and negligentI don’t usually have issues with my account because I always just pay my bill but T-Mobile has dropped the ball after requesting a service. I called to transfer my line to another account and for the account to assume my bill, which was supposed to be have been completed on February 2, 2023 after a 4 hour long conversation with reps from Regular Account and the business side. On February 28, I received messages stating that my account is past due and I must make a payment to avoid interruption after I made a payment on Feb. 2nd. I was confused and flabbergasted. Basically, the Feb. 2 (4 hour call) that was supposed to have transferred my line, did not complete anything. They released the line but not the bill, which is not I clearly asked for. They do not have any record of what I wanted. They wanted me to complete the whole process again on March 3, 2023. T-Mobile is incompetent and negligent. You must keep records of what the clients wants and write a memorandum. I don’t know why the process was not completed as it was no fault on my end. For a company like T-mobile, they must do what they are paid to do. If the process is not completed, I will have to report it. Thank you.Loundy D.Version: 9.3.0

✓ Invaluable for rural customersI wish all carriers would do this! Getting to test a network before switching is the right thing for carriers to do. I highly recommend this before switching. Unfortunately for me, this app revealed GLARING differences between T-Mobile’s published coverages and actual coverage in the rural area of north central Massachusetts where I live. Their map shows good 5G coverage, which is not even close to reality. The map shows my home has 5G. Nope. 4Mbps LTE. Very little 5G on rural routes around Winchendon, Gardner, Rindge NH, Ashby, Baldwinville with multiple dead zones… coverage doesn’t improve until you get 45 minutes south or east… despite the official coverage map being almost solid pink. There is absolutely no way I could switch to T-mobile under these conditions… quite honestly, I’m not even sure how they can legally claim coverages are this far from accurate… seems like false advertising. But hey… this is exactly why ALL carriers should provide apps like this. Kudos to T-Mobile for that, anyway..BowlerClukeVersion: 9.0.3

✓ Garbage!“We’re not ready for you please use web version”.Lev SokolovVersion: 9.0.3

✓ So Incredibly SlowI really don’t understand why others have rated this app so highly. I suspect that many reviewers are confusing rating their T-Mobile service with rating the performance of this app. The cell phone service definitely is very good. I would say that it is as good or better than what I had with Verizon, but for significantly less cost. But we’re supposed to be talking about this app and that, I have to say, is horrible. Most of the time it is glacially slow when it comes to loading any item from the menu. I know that the problem isn’t my new iPhone. I’m pretty sure it can crush any numbers this app has to throw at it. I know it’s not my data rate because that has been great whether in cellular or Wi-Fi data. I suppose it could be that all of my T-Mobile account data is being handled on a backbone of networked Commodore 64’s, but that seems pretty unlikely. So I guess that leaves us with an app that was developed on the cheapest of budgets. Whatever the cause, Commodore or self destructive stinginess, this is a horrible slow app that in no way deserves the high ratings given to it by others..A4CabrioVersion: 9.2.2

✓ The most joke app on appstoreSorry to say that but this app is a joke , tmobile make millions of dollars from people but they cant contract o good developer to fix all this mess , even to make a simple payment is a pain , i cant pay from website because the pages trow tons of erros , and a simple look on the address bar show many mess on their side to tri to fix, no way to pay on website , the app keep show we are improve bla bla bla and show a link to go on website that don's work , even the *233 now make you to waiting from a attendant to make a payment , where is the automatic attendant robot? that was simple and fast , like call the robot get in confirm payment digite a card or use that on on file and done , bring that back! I dont want to speak whit a representative every time i want to make a payment . App forget that you guys don't know how to make one , contract a good developer buzines for that. website ? same thing that thing doesn't work also we are tire of many changes on password , stoping make we change password every 6 month , we dont need that there is nothing so serious on that page , if someone gets that the only thing he can do is pay my account , only place we need a lock is on change numbers , a confirmation text message thats it!.Gstv.incVersion: 4.34.0

✓ App useless, requires calling 611 to make changes to accountThe T-Mobile app, and website are completely useless, there are no drop-down menus, or no progress bars, and you’re left clicking or touching things and you have no idea if you have to wait or is anything is loading. On top of that, their app, and website does not allow you to make any account changes, like removing any devices from your account, it only allows you to make purchases or ADD services, not take away services, which is EXTREMELY SHADY. So, my wife and I decided to go to one of the T-Mobile stores, and again, you’re not allowed to make any subtractions to your account, only purchases or additions. SHADY! T-Mobile employees, Are EXTREMELY helpful and sweet. But they have no power to do anything to help you. So, you MUST, I repeat, you MUST call T-Mobile directly to make any changes to your account, did I mention, SHADY?! T-Mobile USE TO BE a great company, but since this new CEO took over, they have some crappy rules. T-Mobile is SUPPOSED to be a TECHNOLOGY COMPANY. Yet, their technology and in this case customer service very much falls short. Goodbye T-Mobile..Dog Pound DynastyVersion: 8.4.0

✓ Does not work for prepaid customersThrows a ‘we’re working on it’ error for prepaid (T-Mobile Connect) customers. Not good enough T-Mobile, come on!.Argonaught83Version: 4.35.0

✓ The worst service and worst appI had the misfortune to work in an area that only was serviced by T-Mobile and Verizon. Verizon is, or at the time, was very pricey and T-Mobile was more affordable. But since then, the prices have gone up. The app is deliberately difficult to comprehend. Obviously they took all the knowledge of manufacturing user friendly sites and purposefully sought the opposite at every turn. The app hasn’t improved in over 6 years. At all. Customer service, when you have hours to wait, are very polite. But they know nothing. I always ask, for what I have, and what I need (and I am patiently clear with them regarding my exact needs because they are so polite) am I getting the best price from T-Mobile. They are honest and always say they really don’t know. I’m no fan of any major cellular service. And don’t get me started on how idiotic T-Mobile Tuesdays are. I’m not a teenager so I dont have the time to save a few cents on something I never need in 48 hours or less. But I do need cellular service for an iPad Pro and maybe my Apple Watch. I’d kill digits since I need my phone nearby for the better watch apps anyway. But no one at T-Mobile knows. Anything. Again, kudos for polite staffers, but I was born already too mature for your useless app..AvphdVersion: 4.9.96

✓ Not workingI can’t even sign on. after entering sign on details the screen keeps refreshing a blank white screen. Please fix this!.I-lovemyfreakingcoffeeVersion: 8.13.0

✓ What is wrong with T-Mobile?There is nothing on this app that works. When something does appear to work it links you to the web site which states they are ‘updating and optimizing your experience’. Must be an awesome update because they have been working on it for months. Any idea when your app and web site will actually work T-Mobile?.Where is the WHL AppVersion: 4.29.0

✓ App won’t pickup geo locationThe geo location for the address auto complete my address, but when I submit a request it says it invalid, even when typing manually.Guyl3Version: 9.2.1

✓ Very disappointedAlthough I like T Mobile branding and their supposed ethos, and I think they are forward thinking with the eSIM app etc, I am an investor and am very disappointed with their customer support and treatment of me. They advertise “no robots, real people,” but so many times I have been left on a prerecorded loop, is that much better than a robot? This app here has never worked even once for me. I have to get on a desktop to do anything, because the mobile web app isn’t very functional either. The 24/7 chat support doesn’t live up to expectations, Verizon is infinitely better. Finally they advertise that you get a local “team of experts,” committed to serving your needs and that they will “even show you a photo.” Well, after some security concerns in Mt Holly, NC, T-Mobile I did request a photo to put faces to names and they refused. I am pretty sure my SIM card has been compromised by T-Mobile employees themselves. So disappointing because I do like their plan options and they have very good service. It could’ve been a good fit in the long run but they never allowed the relationship to flourish. I strongly advise against using eSIM for T-Mobile. Considering the fact they are owned by a foreign entity, not that I mind Telekom Deutsche having my data anymore than Google or Verizon, but they have different standards and laws and I don’t know to what extent they adhere to ours.ThalvfxVersion: 4.33.0

✓ LiarMore than a year ago, I wanted to add 2 more lines to my account and I gave them a call if they had any promotions going on. I and my friend who wanted to join with my account talked with them on speaker. She said that they had promotion that I could get 2 new iPhone SE just for 2$ each month for 2 years. My friend who sat next to me the whole time said okay let them add 2 more lines to my account. A month passed, they charged me for 16$ instead of 2$. my friend and me just let it go and pay 16$ each month for them. And recently the same friend wanted to cancel one line and just pay off that phone. I called to their customer service and asked them how much I had to pay off the phone. She said I only needed to pay 8$ for last month and the following month. But the following month which is this month I got charged 16$. T mobile is such a liar. Those money is nothing to me but I’m sure they do this to other customers too and I’m not just letting it go. I will share this everywhere and I will write the complaint to their company too. Lastly, I with other 6 lines from T mobile will switch to other carrier. And I will try to convince other people stay away from T mobile too..Adore pektouVersion: 9.2.2

✓ Security nightmareI couldn’t login for over a year now and just gave up because no one at T-Mobile could figure it out since I have zero problems logging in on my computer. Today I decided to try to manually enter my password instead of using my Password Manager and it kept freezing at the 21st character. On my computer the parameters for T-Mobile passwords are 8-50 characters. After the 5th try with the app completely freezing I went online and changed my password to 20 characters and then tried to login with the iOS app and it finally worked. I can’t believe how bad this company is at security and that’s only the first problem. The second problem is they ask us to upgrade to a 2FA app like Authy or Google Authenticator but then there’s no way to turn off SMS texts for verification. The whole point of using a 2FA password through an app is because SMS password verification is one of the easiest ways to hack an account allowing for simple sim-swaps. The fact that they don’t know or know and don’t care means they don’t care about their customer’s security. It’s crazy..Mjsd5Version: 9.8.0

T-Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact T-Mobile.