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T-Mobile Scam Shield App Complaints & User Negative Comments 2024
T-Mobile Scam Shield app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using T-Mobile Scam Shield? Can you share your negative thoughts about t-mobile scam shield?
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T-Mobile Scam Shield for Negative User Reviews
✓ It works but Unknown & Blocked that are Reported calls are still allowed to come throughCalls are still allowed to come through from unknown callers or scam calls even though you have reported them and block them several times and you do not know you have gotten a scam call sometimes until you look at your scam shield app for example the last two days at like between 8:30 AM and 9 AM I’ve been getting several calls from individuals I do not know and I leave them go to voicemail and then I blocked them and I report them as a scam or fraud or spam but they still are allowed to go through if they’re blocked and reported they should not be allowed to come through otherwise it’s a good app and if you want to do anything else you have to pay otherwise it’s free those are the only things I don’t like about this app if I don’t know who your eye don’t want you to be calling me if you’re blocked this app should not let it come through and if you reported this app should stop the call otherwise T-Mobile has a good app here so I hope T-Mobile fixes it because I’m tired of getting calls from people I do not know on a unlisted private number that is on the National Do Not Call List t-Mobile please work on this if a call is blocked no other calls should be coming through from that number and also allow the person to know it’s a scam call when it’s ringing through as well as if it’s blocked once it should not be coming through at all and that’s final!.Version: 2.13
✓ Do not expect this application to work while you are out of the countryI have been out of the country for more than a week and using a vpn on all my devices. This app doesn’t stop unwanted calls while you are traveling and it doesn’t update the call list at all. I am getting calls all night long while on another continent. This app is a complete waste of money. Add to the fact that I am part of not one but two data breaches now and my number is being used to spoof nuisance calls. Thank you T-Mobile for not caring about people’s privacy. There are calls that show up in my missed calls list that do not appear in this application. Why? How can you advertise that you block spam calls when this application allows calls to come in and does not even track them at all? How is it that this application blocks a number one day, but someone calls from the same number the next day and the call gets through? How is it that you report a number as spam, but someone can still call you from the same number a day later twenty times and it still rings? This application is a complete waste of money. Don’t bother..Version: 5.3.0
✓ Tricky to get to work properlyThe app used to work fairly well. But all of a sudden it just gives me an “authentication failed” message every time I check it. Calls that have come in (good or spam) don’t even register in the activity tab. I do what it prompts me to do after “authentication failed,” and it shows “Spam Block is ON,” but then when I check it again, it shows “authentication failed” again. I even deleted the app and redownloaded, but got the same results. Disappointing because it used to work great. *UPDATE: The app is working again. I noticed my Bluetooth setting was ON, so I tried turning it off; and, don’t know if that was coincidental or related, but it started working again after that..Version: 2.10
✓ Scam Shield doesn’t actually work.Seems like every week the amount of blocked calls in the “blocked calls” section, per the app, decrease over time. Went from 1k to around 200. That’s not to say it’s working. It’s not. Specifically, calls coming from Vanuatu keep making it through to me. Can we not block entire countries if we know we don’t have a contact out there? I shouldn’t have to comb through my list of missed, or ignored, calls just to block specific numbers. It doesn’t matter. They’ll spoof and call from a different number. Why am I even paying for a service that DOESN’T WORK? EDIT: Still get unwanted calls, and the blocked calls show numbers in the single digits at this point. I’m not going to manually log/block numbers. That’s what this app is supposed to do. T-Mobile needs to do better..Version: 5.2.0
✓ Love the app, but......Love the app, but Im mad that it now cost for the features I had that were included on the call screener app with sprint. Once I switched my sim card in store, I no longer have to the other app. What was once free on the sprint app and network now cost $4 a month on the tmobile network. So disappointing, didn’t this conglomerate of a company make enough money from the merger of the two cell companies and provide better service and have happier customers. Update: Thanks for the prompt response, however your response is untrue in the facts. You can’t use any of those options you mentioned without first having to subscribe to the “premium“ service. Which those same options were free to use with the “Call Screener” app on the sprint network. Had I known this I would’ve never switched out my sim card..Version: 2.6
✓ Used to work well…Now it doesnt. a few months ago i downloaded this because i was getting a crazy amount of scam calls and texts. i’m talking I’d get 10-20 calls a day and at least five messages. after i got this three went away and every now and then, one or two calls would come in. i have no idea what happens but ever since yesterday spam calls and texts have flooded in again. i counted and just yesterday i had a total of 20 calls in one day (some were from the same numbers which i’ve now blocked but even that doesnt help- i block one and another pops up). i don’t know why i’m suddenly getting flooded with a ton of spam again but please update the app or something to help. it used to genuinely work well for me and now i’m back to getting spammed daily….Version: 2.11
✓ T-Mobile doesn’t careAs a T mobile customer for the past two year I’ve come to the realization that they must sign there customers up for robocalls. This is simply asinine as I get 20-40 robo calls a week and sometimes that in day. It’s just become a nightmare as a physician who’s time is just not worth it. Robo calls interrupting real patients who have real concerns. I’m done with t mobile as their service isn’t what they claim it to be. 5g is really just a reliable lte that is overloaded. Also I was originally granted first responder discount but I guess being on the front lines isn’t enough. Have seen 40+ COVID’s this week in a group home outbreak, lost my father who was a physician to COVID, but somehow the firefighters, ems, and others are at more risk so they get the discount. Five more robo calls since starting this review. See ya later t mobile!!!!.Version: 2.11
✓ Beware if you have to swap your SIM card and use thisThe app wants to charge for spam blocking features I used to have with my sprint spam blocking app. (My phone stopped working properly. Because T-Mobile bought out sprint, I was forced to switch networks and apps. Now I am losing functionality with this app. This app wants to charge for blocking certain types of dangerous calls that a) I could block with the sprint app and b) T-Mobile should be blocking in the first place IMO! Also the app is not easy to figure out / intuitive like the sprint app. Every single thing I try to do i have to contact CS. They should have help features built into every single task so that if someone needs information you just tap an “I” or something. Instead it keeps telling you you have to contact customer service for help when customers find features are grayed out. So disappointing and unexpected after using the sprint app which quite frankly did not look as good but worked much better..Version: 2.7
✓ Have to pay doesn’t stop callsSo now the scam calls don’t say scam. They now list the name of the city. And the calls still come in even after I block them physically on my phone. The company was hacked what 2 years ago with all our numbers. Why should we have to pay for this service. It is their fault everyone with T-Mobile was hacked back in the day with all our personal information. I receive about 10 scam calls a day and the app shows 0 blocked. The only difference is it shows someone’s name now if it’s a number I don’t know in my contact list. This should be free due to their lack of better security and our information being out there for scammers. I still receive scam calls but they no longer say scam on them. Still to this day after having it for about a month it claims 0 calls have been blocked. Not happy..Version: 2.11
✓ All Incoming CallsSelecting activities I get a list of all incoming calls that come from my phone’s recent calls. I have blocked and marked all that were spam calls yet the all incoming calls feature shows some of the numbers I’ve labeled as spam in red with blocked indicator. It also shows spam calls that I have labeled spam and have them blocked it shows those numbers in black without the blocked indicator. Also under manage this is where you have the ability to add numbers to either a favorite, block or send to voice mail. Somehow a number on my block list showed up under favorites and there is no way to delete it. Now it’s no big deal except how do I get rid of it if it’s no longer a favorite and the issue if I should add a number to the block list and then later change my mind. In short the app needs some fine tuning..Version: 2.7
✓ *Update* Notifications aren’t up to the minute.Update: the problem seemed to be fixed in a recent update and maybe the iOS update. In the meantime, the support team did reach out to me to see the issue. They were very cordial with me. T-Mobile has a great team that wants to help! App does seem to work on spam calls. Issue is it doesn’t provide a notification for when the spam call is made. It seems that every time I power cycle my phone is when I get the notification. For instance, I power cycle my phone today and I would get a notification after a minute. Then I would look into the notification and find out the spam call was made yesterday..Version: 2.10
✓ Is it working?The past few months there is no way to tell if this app even works anymore, except for the fact that you cannot turn off Scam Block. If you need to turn it off temporarily you will get a message saying “We’re having trouble turning off Scam Block. Contact 611” The Activity Log used to show any phone calls you received or made, along with those blocked. My activity log has been blank for months. I have made, and received, phone calls, yet the log is still blank. Makes me wonder if any unwanted calls were ever blocked, or not. I was told awhile back by someone at T-Mobile that they are aware and the app just needs to be updated. An update/fix would really be nice!.Version: 5.2.0
✓ Blocks many legitimate callsI realize the technology is fall evolving, but I didn’t know how poorly spam shield was performing. it has been blocking calls from a number of people in my contact list that are not spammers. to avoid this problem I’d like to suggest that you make the default setting for the “notify me when a likely scam call is blocked “set to ON also during a version upgrade leave the setting as it was before. when I upgraded to version 2.11 it turned the setting back off. today it also blocked a legitimate call from your own technical support team at phone number 888–2 11–4727 Perhaps in a future version there could be a default “white list “that includes your own validated phone number list.Version: 2.11
✓ I Had No Choice but to Download this appI was more or less forced into downloading this app because T-Mobile shut down Sprints app. This app is totally worthless unless you go Premium. I pay over $300 for 3 phones each month for phones that don’t work more than half the time. The service is horrible & T-Mobile says they have the best coverage out of anybody, talk about half truths not even. I’m worried I’m going to have to dial 911 someday & something is going to go wrong in the worst way. Call gets dropped as it usually does, call taker won’t be able to hear me due to poor signal, or it goes to 2 other counties that their borders are close to me. That’s already happened 4 times. Thankfully I’m a volunteer FF & called our 911 center on my radio. I don’t want to get started about text messages, voice mail, & email. Anyone of those I can get somewhat in a timely manner or it can take up to over a few days or I’ve gotten voicemails or emails that took well over a week to come in. I’d like to hear that explanation. Finally is it common practice that I have to reboot my phone once a week? I don’t think that’s how it works. I was prompted to give a review & so I have. I’ve talked to other Sprint/T-Mobile customers & they have the same complaints that I’ve just placed in writing. It’s mind boggling that I pay that much for something I can’t rely on. I highly doubt I’ll be around much longer to make anymore complaints in a review..Version: 2.9
✓ Don’t bother downloading this app. You’ll be disappointed.If I could rate this app with less than zero stars, I would. I was a Sprint customer until they were bought out by T-Mobile and I had to switch carriers, but Sprint’s call blocker doesn’t work on T-Mobile’s network, so I was basically forced to download this app in order to block spam calls. One glaring problem, it doesn’t block any of the spam calls from going through, nor does it do anything that a call screening app should be able to do. On the Sprint app, everything was available for free, but with T-Mobile’s app, you don’t get anything at all unless you pay for premium. I’m very frustrated because I can’t even report a fraudulent number to T-Mobile’s service. It makes me question the purpose of even having it on my phone if it isn’t doing anything or making any difference in the number of spam calls I get on a daily basis. I do not recommend using this app. It’s better to just download and/or pay for a third party spam blocker that will actually provide the service that it was designed for in the first place. Very disappointed..Version: 2.10
✓ Very far from my expectationsI reported an issue few weeks ago, had not heard from their support team. First it ask for access to your contact list to then block people that are on there, even on favorites. Also for some reason it does not filter all calls, or at least not all calls are present our call list - I’m unable to report spam if the call is not in the incoming call list (I’m using the free version). I recently moved from AT&T and I never had any issue with this two things. On top of this I’m getting calls from spammers, more than ever, something that did not happened with AT&T. Sorry to compare but the difference is huge. Also, been unable to block call I’m the free version it makes this app useless for me, since I’m unable to block spammers that call me multiple times per week and this app failed to recognize as spam. In short: at least the free version is useless. I hope that support can respond my emails.... eventually.Version: 2.6
✓ Terrible Amount of Scam CallsJuly 1 I started receiving 40 scam texts and 25 scam calls a day all of a sudden. I never had this problem when I was with Sprint 2 years ago. It is RIDICULOUS the amount of scam calls/texts I am receiving. It makes me not want to have a phone anymore I downloaded the scam shield and blocked every type of call but the calls still come through. It was about 25 scam calls a day and now it’s 10-12 which is still bad considering this app is supposed to block them. It got so bad I called T-mobile so they could “troubleshoot” but that only worked for a day. I spend more time running to answer my phone and coming to find out it’s just spam calls than I actually do talking on the phone. I have never seen such a useless app. How are scam likely calls still coming through when I blocked scam calls on the app lol? I also signed up for a DIGITS number last week and since having the number for 4 days, I received many spam calls on the new number. I think T-mobile has a data leak or something because how are these spam/robos getting our phone numbers? T-mobile needs to hire better software developers and network people to fix this app!.Version: 2.7
✓ Is this the real scam?I downloaded this app because i was getting around two or three scam calls a day. After downloading the app about a month ago, the shield seemingly worked. I wasn't getting anymore of these calls. However, when I went into the app to try to quantify the effectiveness, I noticed that the Scam shield App hasnt blocked any calls in the last 30 days. This means that it isnt that the app is doing its job, its just that no one is trying to call my number anymore. So, I instantly went from 60-90 calls a month to zero attempted calls a month as soon as I downloaded the app. That is fishy. So here is the question. Is T-mobile giving ur data to scam callers in order to generate a demand for this app then discontinuing this once you have the app to prove its efficacy? As a communications company there are limited things they can do with ur call records, but as an app developer that ties into your call logs by ur acceptance of their privacy policy how much of your personal communication data that is normally protected by law is now for sale to whatever bidder..Version: 2.13
✓ MoneyHello, not all people are in a financial situation where they can pay to upgrade on your system… These systems are made to help your phone and if you don’t have them, then you get inundated with spam calls, and all kinds of stuff all day long… I am brain cancer and I am 62 years old. I don’t need all these calls. My phone is just filling up. I’m constantly having to try to clean it because I have a service that is you that won’t do it for me because I don’t have the money to pay the extra for the premium… I do appreciate the closet do you get blocked? I do thank you for that. That is a very good feature but that’s it that’s all you do when I would really like to have the whole thing I just cannot afford to pay for it no matter how much it is… Disability does not pay much and it’s kind of hard to eat these days… Thank you and you have a blessed day. God bless you, Susan..Version: 2.13
✓ Why is it when you get used to one thing you guys always have to change thingsWell now that I had to go to this T-Mobile thing instead of my sprint one I’m getting all types of calls because you ain’t blocking him and then I got a set them in there and you’re blocked and calls that are very important to me from someone that is in jail you block that that is not good and I’m old and I don’t like getting used to new things and learning how to operate new things why can’t you just left me with the sprint app and put the T-Mobile name on it it worked just fine to yours I get more calls now but I do like the service and it is better since I did get that Sim card I doAnd I do talk into my phone and I don’t proofread it because I can’t read the print I’m old and wise can’t see it but it be a little better if you are did a little bit more for your older customers have been with you for years with Sprint and everything instead of giving new people new phones knew this and that but yet as old people have been faithful to you you don’t wanna do nothing for us.Version: 2.9
✓ Not what I expectedI was giving Robo Calls a trial run, then switched to T-Mobile shield to find option are vague, goes to my Voicemail to only get my name and they leave a message which is justas bad. Cost for premium should be free for T-Mobile customers honestly, and I’m confident enough to use as a basic. All honesty Robo Call app is awesome at voicemail and calls are answered as a variety assortment messages to choose from and the joke is on the spammers. At the same time you get all notices of who calling and from where, if not in your contacts it doesn’t get through! Important calls just add to contacts, check out trial run and go from there. T-Mobile can rock the same and give free for T-Mobile customers you would get 100% support. Back to Robo calls and for one year it’s a little over $20 bucks too. A bargain for all you get. Will keep a look out for further updates until then thanks for trying T-Mobile step it up a bunch, I’m just saying..Version: 2.7
✓ Relief! (Updated)I wrote the review below just a week or so ago but since then the scammers have figured it out. If they call within about a minute of their first call, the second one will come straight to my phone!!!! Previous review - I was getting upwards of 22 calls daily, didn’t matter that I was on the West Coast and the calls appeared to come from the East Coast. I use to answer to tell them to remove me from the list but they would hang up before I finished so that technically I never told them and they could just call again. I downloaded this app and I get so much relief. Would give 5 stars if I didn’t have to upgrade to add the few calls that do make it through to the Scam list. Whew!.Version: 2.13
✓ Is it even working?I’m a T-Mobile customer and turned on my Scam Blocker. At first it seemed to be doing well, blocking a bunch of calls. Over the past month, it seems to have gotten a lot less effective. I’m getting hit with daily scam robocalls from various numbers with the same infamous “call us back to discuss this urgent situation or we will be forced to take legal action against you” scam. No warning from the service that it might be a scam caller either. I block the offending number and the next day, I get the same robocall from a different number calling me (I never pick it up, always letting it go to voicemail). Right now, I’d have to say I’ve been more satisfied with Hiya than with Scam Shield. Obviously nothing is 100% effective, but Scam Shield seems to be falling behind..Version: 2.7
✓ MisleadingBeen receiving multiple calls from different numbers for weeks from scam or spoofed numbers. I did research and spoke to friends with T-Mobile who have a feature that upon dialing the caller has to input digits manually in order to get through (for free mind you). Spoke to a representative who said that all I needed to do was download this app and it would do this for all my calls, for free. It didn’t do anything. Called and spoke to someone who said I need to pay $4 per month. $4 per month for them to screw up yet again and for this to “maybe work”. How do other people I know have this feature for free but you want me to pay $4 per month? Been a customer since 2014 and Sprint/T-Mobile has caused many issues with billing and service. Will be switching providers soon to get this feature for free as other providers offer..Version: 2.11
✓ Fair, at bestI’ve a hard time quantifying this app’s value. I see it’s activity list, showing it’s blocking calls. Well and good, but there are some gaps. I’ve gotten close to 20 calls in the last three days from one of those cold-call, hard-sell Medicare insurance firms. They all have the same caller ID, but each comes from a different number, in various states. Since this app will only allow you to block a number manually, I’ll have to keep receiving these calls, and block them after they give up and hang up. It would be nice if this app would allow you to block callers by caller ID, or at least allow you to categorize them into a category I choose to block, so I don’t have to keep seeing them..Version: 2.9
✓ Needs workI’ve just had this app a few days and it seems to work for the most part. However, a friend of mine tried calling from a VOIP line and he was blocked. Instead of just sending me a single notification my phone buzzed for several minutes and notified me nearly 30 times even though I only received one call from that number. So not only did it block someone I wanted to receive a call from, the app harassed me far more than a spam caller would have due to the nonstop bombardment of notifications. On top of that, the caller ID for the VOIP line is only 4 digits so I can’t add them to the allow list. It’s either delete this app or stop getting calls from my friend..Version: 2.11
✓ The worstThis app is the worst thing that ever hit the App Stores. It only blocks calls that it seem as likely a scam. Hence why it is called “scam likely.” If this is any indication of what the “new T-Mobile” will be like—there would be no point in my family staying with this telecom company. We were loyal to sprint, and their service/business since 2007. T-Mobile was still shucking prepaid minute plan’s back then. As new telecom subscriber’s of this “new T-Mobile” we deserve better applications with doable features that combat all these warranty/credit card/insurance robocalls, burner number’s from scammer’s, and unwanted text codes. I don’t even own a car, so why am I even getting those kind’s of calls? Not sure, but sprint’s call screener app allowed us to block, report, and get educational geo information about these kind’s of calls AT NO COST as their subscriber. The scam shield app only has ONE OPTION of Premium and that service has to be paid for. Now, shall we phone in and complain about our every day annoyance’s or take away our business? Because It’s kind of leaning towards both. And even though $300 a month might not seem as a big deal; every month the bill is paid in full and we’ve been with sprint strongly since 2012 when they were getting in their groove. Your move. What are we doing T-Mobile?.Version: 2.11
✓ So far not impressed.....So far I'm not real impressed with how the screening of calls is. I had Robokiller for a long while and they blocked scammers better than what this app through T-Mobile does. I'm tired of having scam calls being missed and go straight to my freakin voicemail!! It wastes my space and quite frankly my time to deal with. I constantly have to be the one who has to go in and block and report because it doesn't happen otherwise and I really don't have the time to always do that. I don't need my line tied up with nonsense when I usually have important calls to be expected. So anyways, please for the love of god could you fix this one way or another so it doesn't keep happening? It would be greatly appreciated..Version: 2.9
✓ Worst Scam Block App in ExistenceNot only did this app not even manage to block most of the spam calls I got and it’s phone reverse lookup can never “find” info for any given number, worst of all I’ve missed calls from contacts and so many other numbers that weren’t contacts, but weren’t at all spam nor flagged as likely spam. I have missed calls from several friends and family and also including important, awaited calls from two physicians this past week because of this app. Constant issues with T-Mobile; been a customer for years, but honestly about to switch. I lost two important doctor appointments and had callers blocked that I was never aware of to where they couldn’t even leave a VM. There’s no telling how much more I’ve missed, and have been unaware of. Thanks, T-Mobile, no scam was blocked, but I’ll be spending hours on the phone rectifying important canceled physician appointments due to your app and network never working properly. My grievances aside, this app is legitimately terrible at blocking any of the annoying, obvious spam calls. It’s blocked a whopping 4 calls over several months; the car insurance scams were able to call and leave a VM when other numbers only got a busy signal and I had no idea they called..Version: 2.7
🙂 T-Mobile Scam Shield Positive Reviews
T-Mobile Scam Shield works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact T-Mobile Scam Shield.
⛔ T-Mobile Scam Shield Problems
