SyncUP KIDS Negative Reviews

SyncUP KIDS App Complaints & User Negative Comments 2024

SyncUP KIDS app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using SyncUP KIDS? Can you share your negative thoughts about syncup kids?

SyncUP KIDS for Negative User Reviews

✓ Selling liesI bought the watch and spent 2 hours at the retail store and the retail salesperson that sold me the watch which work for T-Mobile had to call an tech to get it set up since after I was charged for the device left there and they said the app issue will be resolve and nothing was fixed updated phone plus app itself turned off my phone and turned it back on I deleted the app and downloaded it again and nothing was fix at all and there’s a lot of reviews about issues about since August on the internet if you search for reviews so if you thinking getting your kid this watch it will be waste of money and time they are selling dreams and it’s disappointing that I bought this for my son as a birthday gift so what they told me was that I had to wait 72 hours that’s 3 days that a kid would be without his gift..TmobileizassVersion: 1.2.2

✓ Won’t connect every so oftenSo when we first got the watches for our kids every 2-3 days it would say that it couldn’t connect to random watches… until I restarted it. We lost one because it wouldn’t tell me where it was… the location is also a block off when we are at home. But when they are at school it shows their exact location. Anyway it can be very frustrating there are tons of settings but no settings so the kids/ anyone can’t turn them off… overall it makes it possible to call and checkin but the tracker kills the battery and doesn’t always work so that’s sad..MeetyugfVersion: 1.2.7

✓ The worst app for tracking your children!!!I’ve only had the app for three days the first day I could tell this was a mistake! It was lousy to upload and sync. I called for help and after 30 minutes the tech had to tell me to uninstall the app several times in order for it to work, then she blamed my iPhone not being updated to 17! Ok?!!! So I update the software to the latest version and now roll into Day 2 and again unable to open the app. It kept spooling. When I finally got it to open, GPS won’t tell me his exact real time location. So it didn’t update…. then I’m not able to send text messages to him. It kept coming back undeliverable! Day 3: I’m trying to find my son’s location because the school bus has a flat tire and I can’t find him. It took me 45 minutes to find my son’s location! T-mobile do better! I’ve been a customer for 14 years and I am going to take my business elsewhere. I have children I am trying to track, using your watch/ gps tracker, and it’s not working..Sorry not sorry parentVersion: 1.3.1

✓ Great if it was not rendered uselessFor the life of me, why can my kid set this into airplane mode making it unusable on his own from watch ??? Trying to set up first day -and realize I can set boundaries based on school with preset times & days but cannot have this option for ‘school mode’ setting. Guess I can set myself an alarm twice daily to manually set watches into ‘school mode’ from app. Also, with kids it would be nice to set lists into reminders. For instance rather than alarm saying ‘chores’ or ‘bedtime’ it would be nice to place lists under that rather than making 5+ alarms for each item as it is multi step and hard for kids to remember..LashalistaVersion: 1.0.3

✓ Doesn’t perform up to parSo my son has been wearing this watch for about a year and half. The location tracker is hardly ever where he is actually at. He started wearing this watch in elementary school. I know he’s there but sometimes the watch location says he’s blocks away. I know it has to do with reception of the watch but being 4 or 5 blocks away from where he’s actually at is not good. Sometimes it’s a mile away! I’ve set up the school mode but it doesn’t seem to work every time so I have to manually go into the app every morning and make sure it’s on. I’ve been with T-Mobile for 14 years and this watch is really not worth the money..Mooochiii333Version: 1.2.1

✓ Scheduled school mode does not workI’m so glad that the school mode can be scheduled now. HOWEVER, it does not work! The watch still allows games and other features during the scheduled school mode times. The manual school mode does work and disables games and such. Additionally, please give parents the option to choose which functions the child can access during school mode. I really need the task reminding function to be available during the school day as he will need reminders to turn in homework, be ready for certain activities, bring things back, etc. While I think games and other things should be disabled, tasks is an important feature that should be made accessible during school mode. Thank you!.Kateyz86Version: 1.0.4

✓ Real review ‘So I got this watch seeing a lot of good reviews, Honestly to be realistic, the watch is super Fragile doesn’t have any accessories available nor screen protectors, the screen broke the first week my son had it, and it didn’t get hit hard I passed him a basketball and it hit the watch and cracked, the most Irritating part is the app, the app never sends me real time notifications my son would Leave home or be at home and an hr later I get the notification he’s home, the tracking part, never on point it doesn’t even show close to where he is at and takes forever to refresh, turning off school mode Can’t even get me started on that, 90% if the time the app can’t communicate with the watch, we bought it for his safety and making sure he’s okay ans where he’s at but what’s the point of that if the app doesn’t function till hrs later. The only thing I can’t Complain is texting and calling is good and instant but when tracking and app function it’s a 1 star review.Real review !!Version: 1.0.6

✓ App problemsI just purchased this watch for my daughter mainly for the GPS tracking. I got the watch and I downloaded the app and I was able to set up the Watch easily. However, the app is not letting me do anything. Anytime I click on locate friends and family. It gives me an error and it will not let me go beyond that to set up boundaries or track where my child is. I cannot get it to pull up her profile on the app, the people that I’ve added to her approved list of contacts do not show up on the watch. I am very frustrated with the lack of user abilities on the app..BphoenixhVersion: 1.4.1

✓ Child’s Privacy?“you consented to everything in the first paragraph, and the collection of your child’s photo, video, audio and text messages and child device interactions. We also collect your child’s name and age (optional) directly from you when you set up the watch.” Why does T-Mobile need to collect our children’s photos, videos, audio, and texts?! Is that not disturbing to anyone else? That’s the farthest thing from protecting our children’s privacy. Beyond that uneasiness, the battery dies within a few hours. The functions like timer, alarms and camera freeze for hours at a time. Like others have said, it would be nice to set school mode just when they’re actually at school. And the support is horrible. No one has a clue about this product. Disappointing from such a large company. Overall so far, not happy about choosing T-Mobiles new kids watch. Update - had the SyncUP kids watch since Christmas (4 months) it completely stopped working so I took it in to be checked out. $20 for a replacement under manufacture warranty. …4 months. Completely dead. And I have to pay $20?.WaldenWorldVersion: 1.0.6

✓ Some issues with the appI’ve had this watch for a few weeks now for my child. While I do love it, I’ve also had problems with the Live Tracking and Virtual Boundaries features. I’ve reported these on several occasions in the app, but have yet to get an update. The Live Tracking feature usually (almost always) gives me an error and states it “can not connect to the watch to start live tracking.” I’ve also had the location refresh setting at the recommended 30 minutes, however, the app will sometimes go hours without refreshing and reporting my child’s location. As for my virtual boundaries, I have 3. Without fail, each time I have saved my preferred dates/times specific to each location, the app makes changes. I BEG you to fix these problems in your app!.CristalmathVersion: 1.2.2

✓ Not goodFirst I couldn’t pair the watch. Spoke to T-Mobile on the phone for about an hour, no one could figure out why it wasn’t pairing. The app was acting normal but it acted as if the watch paired although the watch never did. It was weird. Then the app stopped going into the profile I created for my Son. It keeps saying error so now the app is messed up and the watch never was able to pair from the beginning so I took it to the store, mind you I just got the watch yesterday it was delivered. Took it to the store today and they couldn’t help nor the people they called on the phone. It’s ridiculous! I wanted my Son to have this for tomorrow for camp!.Tovah SVersion: 1.2.7

✓ It’s okayI got this watch because my daughter is riding the bus this year. I like that it notifies me when she’s leaving the school. I also like that she can easily call me or 911 with 2 click. The live tracking worked on day 1. Now it doesn’t work anymore. The whole point of the watch was to see her location so I can be outside at the correct time. It’s faster than my AirTag for sure but I would really like to see the location live once she leaves her school. Also battery seems like it dies fast as well. I’m not sure what that is about..Michelle20021Version: 1.2.7

✓ Want to love it butIt's a great idea and While I absolutely love the concept of being able to keep up with my eight-year-old daughter while she’s in school or anywhere I or my husband are not, but it’s not consistent! the updates take too long to refresh and if it’s for kids, I feel like it should be more of a live location monitoring system. My daughter has often told me she has moved from one location to a different one because I make sure we communicate like that. However the watch will still show that she’s at a different location and I don’t like that. I also have had the app show me that the watch is in one place when I knew it was not because it was actually in her room. It’s definitely not my phone because it does it to my husband as well. If I’m the only one dealing with these inconsistencies, I would definitely like to know what I can do about it..HevnzHereVersion: 1.2.7

✓ WILL NOT LOG INGot the watch and it works. The SyncUP Kids app on my phone will not let me log in. I have spent 15 hours between chat and calling support. It has been on going for weeks and they keep submitting tickets. I have called Apple and it is a Tmobile issue as they own the app. Tmobile tech and care keep assuring me it’s ok and going to be fixed. I was told if it wasn’t resolved the other day they would figure something out or a new phone. They now tell me they can’t do that. It has been a horrible experience. I had the Gabb kids watch and it was amazing. I switched so we would all be on the same plan and regret it majorly. With this horrible service we are about to move carriers all together. I have had sprint/Tmobile for over 9 years and the customer care stopped and became garbage after the merger. You use to be able to speak to people based in the US and actually get help. Not it’s play telephone and spend hours on the phone and chat waiting and still no resolution. Save your time and money and DO NOT get the watch if you plan on actually using the app..Nik12393Version: 1.4.1

✓ HmmI need help, I had some issues with my first watch not working but I figures it out eventually on tmobile support for 2 hours. After it worked my son lost it in the house, so I just bought another one and I cant set it up or pair it. It is just stuck on weak signal find a better spot. The pairing screen doesnt even have a chance to come 🙄 If everything worked properly its a great concept. I cant even find any reviews on someone else with a similar experience. The mail dropped off my new watch an hour ago 🫤 out the box doesnt work.Anyssahasan15Version: 1.2.3

SyncUP KIDS works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SyncUP KIDS.