- 93.9LEGITIMACY SCORE
- 94.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
McAfee Security for T-Mobile App Complaints & User Negative Comments 2024
McAfee Security for T-Mobile app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using McAfee Security for T-Mobile? Can you share your negative thoughts about mcafee security for t-mobile?
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McAfee Security for T-Mobile for Negative User Reviews
✓ WiFi gaurdI have multiple apps that walk you thru the process of what to do and how to do if there’s a unsecured open network. McAfee Security will scan and let me know I’m on a unsecured network suggesting to disconnect or put a WiFi gaurd up. I’ve written asking how to put a WiFi gaurd up and never got a response. The app doesn’t show a WiFi gaurd option or how to put a WiFi gaurd up that I could find. Maybe I’m missing something here but if it’s such a security issue I would think they would make it easier to activate. I give the app rating 2 stars because of this issue. Of all apps I’ve tried. I would suggest Norton’s lock life because they also provide a firewall. Hope this info helps others when making a decision..Version: 4.2.0
✓ I did not download as she told me you updated itAnd then you send me something that I already have you told me to change my password and I did that's not the problem the problem is they blocking me from change my password because they get into my family sharing in a keep turning on the game so I'm going back-and-forth and I recorded it for the court as well but I can see what I'm talking about I'm a keep.Version: 4.9.3
✓ Horrible ServiceI am literally new to this app. The service comes with my cell phone subscription and I pay to use it. I downloaded the app so that I could utilize their services. Guys I thought I would be impressed but I was not. The location services to locate a device was inaccurate. The Safe Mobil Browsing option would not stay enabled & last but CERTAINLY NOT LEAST, customer service however nice was in way ANY HELP. I emailed support & it’s only an AUTOMATED RESPONSE. The CS I spoke with stated she could not help me due to the lines not being able to transfer me to the proper department. Now GUYS we ALL are in a PANDEMIC I personally DO NOT & CAN NOT afford to waste money. I can tell you personally I will NOT be keeping this service... So my review, HARD PASS. Don’t waste the download time....Version: 4.6.0
✓ Notification alerts on but app doesn’t notifyApp always says I’m not allowing notification alerts but I do, have always allowed them and they are ALWAYS turned on in my settings. I have never ever received serious alert notifications from the app but have from other back up sources I use. Think it’s a terrible product and only have due to a serious security breech with T-Mobile that they have given to their customers for free to cover themselves. Waste of their money in my opinion Also they keep sending notifications to renew and have done so from the beginning.Version: 4.9.1
✓ Inconsistently drops VPN and does not reconnectAlmost every time I use this app the VPN loses its connection. When this happens, nothing works when using a cellular connection on my phone until I shut off the vpn. For example, if use my phone while driving, and I want to use google maps , none of the maps load. The phone appears to be loading the map, but nothing happens. If I go to the gym and use YMCA app, I can’t get my membership card to load. Apple Pay does not work at checkout. Basically any app that requires a cellular connection, does not connect because the vpn is attempting to connect first. I sit there waiting for it to load. I have to go into settings and turn off the VPN manually. Then all my applications work immediately. Today I removed the vpn in settings and now I have no problems..Version: 4.2.0
✓ SecurityIn less than 6 hrs even with the McAfee security my phone is once again hacked by a whole tribe who also ace hackers and they got in this time through my contacts app which i had the supposed security on at all times! And because they are gamers from at least 12 different countries because they are gamers they burned up all my supposed McAfee protection in a few hours!!!!!! This is ridiculous and Ive only had this phone for a ôlittle over 1 day !!!!!! What are you going to do to fix this and they are using my name, and location which is supposed to keep my personal business private and made changes to my settings and i dont have timie to change everything on a daily basis and my brand new number that I got after 6 tries and it was not even one I had tried to choose so I think thats how these greedy gamers some how get in as it said before it was the peacock app and this time it was the camera I think. Really not cool. Please fix immediately! I spent over $1200 to get hacked when i put on the so called protection and it failed miserably!!!!!!.Version: 4.9.1
✓ Suggestions with no info is bad policyI’m on a business trip, connected to the hotels network, guests have to login but it’s an open network so Mcafee scan states to turn on WiFi Guard or disconnect. I go to Mcafee settings, there is no WiFi Guard, nor anywhere else on that app. I highly recommend that when the software tells its customers to follow through on a security recommendation it should provide a link or at the very least instructions on where to find this WiFi Guard to purchase or turn on or whatever.. it’s not intuitive and it becomes frustrating...Version: 4.9.3
✓ Thank youThis is the best security experience I’ve ever had. I’m so happy with the way it keeps e everything organized and secure. In the past, I have had some bad experiences with creepers and my info / data being exploited. I can finally rest peacefully knowing today’s activities and my personal information is my eyes only and perfectly secure! Brandi D❤️.Version: 4.2.0
✓ Re please fixI have enjoyed this app until recently, there was an update done that prevents the VPN to connect as soon as you hit the switch to connect it disconnects, I tried multiple times turning my iPhone off and reconnecting the VPN and it will not stay connected, for now I’ve had to purchase a different one that doesn’t offer all the same features, I am asking that you do whatever is necessary to fix this issue or I will have to discontinue paying for this.Version: 4.6.0
✓ VPN option hinders iPhone DataSince I enabled McAfee’s Safe Web option, I have had non-stop trouble with my cellular data. It will read bars of LTE, but no data will work in apps or web browsing. I finally found out it was the VPN being turned on that was causing the problem. Turned off VPN and had to completely remove the app, since it auto-enabled it again the next day, causing the same cellular data issues..Version: 4.3.0
✓ NO NO NO!!I have gone through at least 10 IPhones in the last 12 months. All of them XSMax, 10, 11, etc. paid cash, thousands of dollars and the same issues over and over again. Tmobile-I ended up with my 2nd XSMax “compromised” per Apple Support-this Mc Afee app is completely USELESS. I had the Mc Afee on at least 7 of the devices and In a nutshell, because I can go on for days, I lost access to EVERYTHING the Mc Afee app doesn’t safely store anything. Whoever or whatever( bot, etc) who knows who cares at this point damage has been done-remotely accessed my MCAFEE ACCOUNT and wiped my phone right in front of my eyes, after taking what it wanted. Very disturbing. I also had fraud issues on my device and lost access to all my Google accounts, social media, PayPal, etc. STILL LOCKED OUT OVER 1 YEAR LATER!! all because a bad Apple push certificate was somehow placed on my Samsung computer that I backed my IPhones up to using ITunes. BE CAREFUL AND CHECK THE CERTIFICATES!! On your windows devices, Samsung devices, Apple devices etc. even Mozilla :) cheers!.Version: 4.0.8
✓ InvalidI have been trying to get my account set up for over 3 years now but even if I clear ALL data and try to start over I get the same result it has me under some else’s account and idk who the person is to this day I’m so disappointed with this issue I’ve got to T-Mobile in person even to try resolve this issue I’ve called technical support even have a link the sent me telling me I’m all set to enroll yet I am UNABLE to do so.Version: 7.4
✓ Redundant & InvasiveSUMMARY: Useless, invasive & redundant! Deplorable support. I already wrote a review and mysteriously - it’s gone! It was too detailed anyway so this is the short version First: you can’t log out of the app!! Yea… yea… yea - it’s a security app so you wouldn’t want to log out and turn it off right? ** Wrong! ** Ask yourself - Why do they not provide a way to log out of the app? Continuous tracking. Heck one of its features is to help find your phone which means - - tracking. Gee!! I think Apple calls this “find my” iPhone, which can be done MUCH easier through Apple products, and… I can turn it on or off. This app does ABSOLUTELY NOTHING more than what your iPhone already does and can do, and MORE! Here’s one last example. “Backup your contacts” One of the features the app touts. You can already do this for FREE using your free Apple cloud 5gb storage that Apple provides. WHY would I want McAfee to have all my contacts?! LIKE I SAID — Useless, invasive & redundant!.Version: 4.6.2
✓ Security App that Doesn’t!I have tried with this app on several occasions. Just don’t like that if I backup my pics I have to delete them or I keep getting a message that says my phone is not secure. I’m deleting the app again and not dealing with it. It’s a nice concept but the company needs to really work on it. Password with no special characters is a HUGE no no. It’s included with my protection plan but I won’t be using it. My cable company also offers it but it’s the same thing..Version: 1.3.12
✓ Garbage!Customers service is garbage. I’ve been going back and fourth going on 5 years trying to gain access to my account and McAfee is telling me T-Mobile needs to update my information, I call T-Mobile and they tell me that McAfee are the ones that need to update my information. SO WHICH ONE IS IT? Like y’all took my info probably sold it! Y’all probably was the ones that did that DATA breach taking info on people. Put some money in my bank account the next time y’all want take my info!.Version: 4.9.3
✓ No virus checker and other problemsYou cant remove items easily from subscriptions you didnt order put on phone and tried to delete but cant that said free but not free . A bad policy and cannot delete from subscriptions when you thought were deleted . So identity theft again done and caught at bank and says i have virus and trojan on phone but macafee says everything fine ..Version: 7.4
✓ User friendly?It is aggravating when it pops up with a possible threat, you run a scan, which really does nothing as far as I can tell….THEN, you cannot go back to what you are doing as you cannot simply reduce the app to standby, you are required to close it to get it off the screen, then it aggravates you with messages that you closed it. Let us deal with whatever threat is found then remove from primary screen to the background….EASILY.Version: 4.9.1
✓ DisappointedEvery time I click on the McAfee App on either my S22 phone, my iPad or my Windows 10 Laptop the app acts like this is my first time that I have used the app. Every time I have to log in and then it welcomes me as a new user! Then it always says that my contacts have never been backed up. So I back up my contacts. Next time I log in, it says that I have never backed up my contacts. I am getting very tired of this. I did not used to have this problem. It started when I synced all three of my items. Please fix this..Version: 4.9.1
✓ StupidityApp says my number is connected to a different account please log in. Ok i was with metro so i login on that side no problem but thats the thing. IM NOT WITH METRO ANYMORE, I CANT GET PREMIUM SERVICE WHEN IM NOT WITH THAT COMPANY. So why in a million years cant your stupid app understand my number is with T-Mobile? I cant even begin to use it because it gives me the runaround when i try to login. I removed all my devices from metro eons ago and this is what i get? Trash. I paid for your service and cant use it due to a fall through on your side..Version: 4.9.1
✓ Very invasive and difficult to navigateSeems to want to take over all iCloud security like find my phone etc. not sure this is necessary as Apple did a great job in that area. Where is the virus/phising/ and hijacker scanning. More like an up sell tool than a phone protection tool. The more I try to use the more frustrating, why does McAfee need to store my backed up contacts and get constant location updates. Not to be paranoid but I am uninstalling this app as the information requested is invasive and very salable, not protecting much but their bottom line. Going back to Sophos..Version: 1.3.12
✓ Too much personal data collectedHas anyone read the privacy policy? Just look at what you are giving away….” Details about your internet, app, or network usage (including URLs or domain names of websites you visit, information about the applications installed on your device, or traffic data); and performance information, crash logs, and other aggregate or statistical information.”.Version: 7.4
✓ This is a horrible app!I had the upgraded McAfee VPN and browser protection which is way more advanced btw but wasn’t happy because it wasn’t allowing me into the important apps I needed to be protected from in the first place so when I got a new iPhone and saw it had a version of McAfee I downloaded it. Much to my surprise it was exactly like the old app was before I upgraded. And immediately I started getting locked out of accounts-my Google accounts, then I had bank fraud, and more. This is the only thing that changed. Now I’ll go back to the upgraded version that won’t let me in half my apps and try to figure out a way to undo all this mess..Version: 4.9.1
✓ What is here?This is not the only antivirus security program that is almost a secret that’s the way it does anybody covers Norton is even worse this came from T-Mobile and I have it on I think but it came only after data was stolen from them. How I didn’t know what you’re exactly getting from any of these security apps is impossible the others have 12 prices listed from 349 to 499 to 1499 a month to 3999 you don’t know with any of the programs and I find this very offensive. Norton is probably the worst. They tell you nothing do you install it and then they tell you you signed up forever this one supposedly it’s free I suspect it is.Version: 4.9.3
✓ Does not recognize T-Mobile phone numbersThis app is useless if you are a T-Mobile customer. I have a T-Mobile account with 4 lines and 4 numbers. This app is telling me they aren’t T-Mobile numbers and I’m not a T-Mobile customer. It wants me to pay for it and if you have T-Mobile it’s free but I guess I don’t pay T-Mobile? Then who runs a T-Mobile website or app I pay $200++ a month to? Just a scam to rip off unsuspecting people who don’t know better. Scam city.Version: 4.6.1
✓ Review for McAfee from RTonderMcAfee every time you use your app to check my phone for malware you give Safari permission or either opn his app so he will go into my messages and e-mails, WHY YOU DO THS? I am very angry that you Safari maliciously do this? Another negative for Safari is that they hire outside of the US their Customer Service so they can not control them or train them properly. We do not trust anything or anyone outside of the US. This is the reason we run out from our original countries due to crime and dishonesty. So Safari stop moving my private settings browser every night for Safari to open and read my emails and messages. They do the same in my other Google phone. This is the reason i do not give them a good rating and I will not give them permissions and will not use all their futures “ VOLT” and will not get ever a good rating from me at all. They need to respect all customers and stop hiring outside of the US. I wish I can give them a big “ 0” but the lowest rating is “1” Very sorry that there is no “0” Ruth T..Version: 4.9.3
✓ VPN doesn’t work on iPhone SE and 12VPN doesn’t work on IPhone 12 and SE. When VPN is on, I cannot browse internet or make connections. VPN automatically turns on even when manually turned off due to app being downloaded. In other words, I have to manually keep turning VPN off every time I want to connect to internet. I called T-Mobile support who put me in touch with Apple who basically said to not use the app or download another VPN app with more controls. Very frustrating..Version: 4.2.1
✓ Awful AwfulI have had my Gmail, Yahoo,Netflix,Hulu,Facebook and PlayStation Network accounts hacked and stolen! I have been through so many phones and services in the last month and switched to T-Mobile got a iPhone se and thought by getting McAfee I could finally get things back to normal.. How I was soooo wrong!! I have had so much trouble with my ID portal and me losing my safe web browser and have had this app only for a month now and have had nothing but trouble. Seems like someone else is using my “McAfee” other then me and customer support is just as horrible. I would not recommend this to no one to use or even think about using. T-Mobile should be ashamed for even associating there name with McAwful aka McAfee. DONT INSTALL THIS GARBAGE!! HORRIBLE and NO HELP WHATSOEVER!! I would give it a tenth of a star if I could! T-Mobile get rid of this trash!!.Version: 4.3.0
✓ SosoGreat and easy to use..However I keep having problems with my switch getting turn off on my safe web browser and can’t turn it back on once it gets turn off. I have to uninstall and reinstall the app every time this happens. However I have been having problems with someone hacking in my phone for the past 4 weeks now. Please Mcafee help me resolve this and fix the issue at hand. I would be more then happy to give a 5 plus plus review. Thank you..Version: 4.2.1
✓ App constantly kicks my phone offline leaving it vulnerable at times.App constantly kicks off my main account line when I log into my spare phone when the app states I can cover up to 10 devices… leaving my phone vulnerable surfing the web checking my emails or whatever I maybe doing on my phone that use’s data. The whole time I’m thinking I’m good because I have the app activated on my phone and come to find out the app completely logs my phone out with out me even knowing even when I have the box checked under settings to notify me if it logs out or whatever it states. Leaving my device open for free game to cyber criminals. SMH.Version: 4.9.1
✓ Terrible App & SupportAfter verifying my phone number the app ask you to create an account with an email address and password. It gives you the error message that the email address is already being used. McAfee says that it is a T-Mobile problem and T-Mobile says it is a McAfee problem. Obviously by the reviews, I am not the only one with this issue. No one seems to want to fix the problem and just pass it off to the other company. Stop promoting an app that doesn’t work or fix it. Complete waste of my time talking to both parties(McAfee & T-Mobile)..Version: 1.3.12
🙂 McAfee Security for T-Mobile Positive Reviews
McAfee Security for T-Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact McAfee Security for T-Mobile.
⛔ McAfee Security for T-Mobile Problems
