Kroger App Support

Kroger App User Reviews

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Kroger Pros

✓ Pick up and deliveryEvery time I attempt to order groceries I have an impossible time getting the order to go through. I spent over 3 hours this morning ordering food and then all pick up and file very. Would not take my Kroger card . Please correct this. I can’t hotheadedness pick up and delivery if I cannot get it to preform as advertised. I was in the hospital yesterday until night. I started at 12:45. 3;90 pm, when I completed. Storetoladme to call instacart who couldn’t help me, intsacart told me to call the store. It is useless if I cannot get it to work. Did not recognize my address or Kroger card. Please correct the problem. I have used app many times and live five minutes from store. It finally gave me the wrong time. The order number is not findable to insta cart. I called like I said but, I certainly started well before time limit. I am really upset about this. It is supposed to be for convenience and for those who really need service, which is me this week useless if those who need it have to make many phone calls without success. Please check into this organization and get sort out the problem. My shopper card number was unrecognized as well as not recognizing my Kroger card for shoppers which is really irritating in the list.Cindia BordenVersion: 18.3

✓ PickupThis is my first time following thru with this service. I tried once before in 2019, but didn’t follow thru because there isn’t as many coupons when doing and I am paying more than if I just went into the store. Now today with doing it, the same, but I am kind of forced to do this way being I have an autoimmune disease and the Covid19 happening. The saddest of all is that I went to see about disinfectant supplies, and isn’t allowing me to even load to my cart! Also with Easter candy? This isn’t helpful with it showing in stock at store, but I can’t go in the store. I can, but I want to be safe for myself, having a husband/heart disease, two children, elderly grandmother that lives right next door, and my mother/diabetes. As you can see with my closest of family we are all at a disadvantage due to our health issues that could prone us to getting or dying from this Pandemic. It’s great that the service is here, but in the end if all items in store where actually available that would be awesome and the use of all coupons and limiting them when doing pickup would also be great. Giving all of this I will not use unless I absolutely have to until this changes, if it ever does..LovepeacehealthVersion: 21.3.1

Kroger Cons

✗ One of the worst apps I’ve used!We have a number of choices where to grocery shop in our area and I shop at different places depending on my needs. I have the Kroger app, but find it extremely frustrating and not at all user friendly. My husband and I had several digital sale items in our basket. We chose to use self checkout but could not get the sale items or coupons to pull up easily on my app. We had to call an employee over who had to come back four times (deep sighs, eyes rolling—not that I blamed her) to help us. She scrolls and taps and sometimes got to the coupon. Sometimes she just gave up and cancelled the item and did an over ride on the price which she seemed reluctant to do. It was so frustrating that it felt like the sale prices were almost bait and switch… sure the store gets you in, but they are banking on the fact that you give up and slink out without getting the deal just to save face and keep the line moving. We use other store apps and many aren’t perfect, but this is almost a deal breaker for me when it comes to shopping Kroger, which is too bad. I’m pretty easy going and forgiving, but this puts Kroger on the bottom of my grocery choices..StartledRedVersion: 61.2

✗ Do the people who make this app actually use it?Overall the app is a 2-3 star. You can get what you need but its not intuitive. I shutter to think asking my older relatives to figure it out. Common things aren’t listed in easy places to find. The pharmacy portion of the app is my main complaint. Why should I have to scroll to the bottom of the app to find the pharmacy login? Not only is it hard to find, but you have to login every single time. You also can’t sign up for the pharmacy part of the Kroger app unless you have an actual prescription in hand to type in some random numbers that come on the box of your prescription. It seems ridiculous to think that you can’t sign up for a Kroger pharmacy account without having to fill prescriptions before hand. I tried to transfer over from Walgreens and couldn’t do it without having to go into the store physically to request medication. That’s stupid. Kroger should simply copy from Walgreens. Their app is intuitive, pleasant to look at, and easy to use. If Walgreens wasn’t closing on weekends and shutting down, I absolutely would not use the Kroger app. Hopefully they will update us in the future..Ukadike43Version: 50.1

Is Kroger legit?

✅ Yes. Kroger is 100% legit to us. This conclusion was arrived at by running over 1,262,418 Kroger user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Kroger is 91.7/100.

Is Kroger safe?

✅ Yes. Kroger is quiet safe to use. This is based on our NLP analysis of over 1,262,418 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for Kroger is 93.7/100.

Should I download Kroger?

✅ There have been no security reports that makes Kroger a dangerous app to use on your smartphone right now.