Kroger App Support

Kroger App User Reviews

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Kroger Pros

✓ Incredibly easy and helpfulI had not used the pick up option prior to the need for social distancing. This service has been incredibly beneficial. Not only is it convenient, it reduces unnecessary exposure. If the service could be expanded and/or people would utilize it reasonably, perhaps the congestion within the walls could be reduced. For me though, it gives me some peace of mind knowing that I can then deliver some groceries to my elderly parents without having excessive contact with others. I would feel terrible if I didn’t take this opportunity to thank the many individuals working for Kroger who continue to show up daily and make all of this possible. In the months to come many lessons will be learned from this crisis, and as with all change, people will adapt to the new normal. I sincerely hope the new normal includes a greater appreciation for all the individuals who make it possible to safely put food on our tables. On behalf of myself and my family, thank you Kroger family. And special thanks to the Greenfield INDIANA Kroger.GratefulingreenfieldVersion: 21.2.1

✓ 2 Star Rating should be a 5 Star RatingI really like shopping by Clicklist. When my husband was ill, getting chemo and going to drs appt, it was a life saver. Today was the only time I have had a problem. I put an order in very early this morning, set pick up for 4-5 pm. Got reminder email about 2 pm, that my order would be ready for pickup at 4-5 pm. Went to Kroger at the appropriate time. The store had a system glitch, earlier in the day, that cancelled my order (according to customer service). I was told I should have gotten an email or text explaining what happened. (I didn’t.) My app is showing the order as still “In Progress”. I was told to put my order again, which I did for pick up tomorrow. My only concern is that the “in progress” order will charge to my bank card. I did change the card for this order so we can tell them apart. I realize computer glitches happen. I gave a 2 star rating to get someone’s attention. Overall I would give Clicklist and the associates and the customer service rep a 5+ star rating. They are very polite and knowledgeable. I will continue to shop with Clicklist..IloveClicklistVersion: 15.2.1

Kroger Cons

✗ “Search for replacement” function still not working for weeksWhen using the app on an ipad to place a Kroger order, there are options for how to substitute a different item if one is out of stock. If you choose to substitute “Specific Item,” the app will suggest related items but you can also search from there for a specific substitute item. The search function in this specific location stopped working 3-4 weeks ago. Now the response is that there are no search results, which is incorrect. When I search on the same term using in the general search bar, there are tons of results that are in stock. Example: cottage cheese. When I choose to substitute “Specific Item,” the app suggests 2 replacements I’m not interested in. When I use the search function in this specific area to choose a different substitute item, the response is “There were no results for ‘cottage.’” Even the 2 options initially suggested do not display. That’s not correct, there are lots of other in-stock cottage cheese options when doing a general search elsewhere in the app. Multiple ongoing tech issues w/the app the past few months. Shopping elsewhere until this is fixed. Update: still not working for a month. Shopped at Sam’s Club & Aldi’s instead..PutykanskiVersion: 59.1

✗ Card information is correct and continues to say it’s not!I began using the Kroger click list feature a while back when it first was introduced and it was very convenient. It was something that was very easy for my family and I to do after having a newborn and then became very convenient for our work and childcare schedule. However I have not been able to use this Kroger app to order a click list since September 2018 because every time I try to it says that my debit card information is incorrect! The unfortunate truth is I don’t always have time to go and take the time to shop however it’s been convenient to be able to do it at the tip of my fingers because of this click list option. I think the click list addition was a great and convenient thing for us as working parents and in general to conveniently pick up groceries on the go. I’ve tried this with multiple debit and credit cards, all of the information being correct, but a prompt shows up insisting on saying that I have put in invalid or incorrect information when I have double and triple check the information to be correct. I’m not sure if it is just the payment feature that may be messed up but it is something that I hope someone will look into because I know for a fact the information is correct. Prior to this I had no other issues with this app it’s just become incredibly frustrating that for almost 7 months I haven’t been able to use this feature..Jayr95Version: 16.4.2

Is Kroger legit?

✅ Yes. Kroger is 100% legit to us. This conclusion was arrived at by running over 1,262,044 Kroger user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Kroger is 91.7/100.

Is Kroger safe?

✅ Yes. Kroger is quiet safe to use. This is based on our NLP analysis of over 1,262,044 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for Kroger is 93.7/100.

Should I download Kroger?

✅ There have been no security reports that makes Kroger a dangerous app to use on your smartphone right now.