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Payanywhere: Point of Sale POS App Complaints & User Negative Comments 2024
Payanywhere: Point of Sale POS app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Payanywhere: Point of Sale POS? Can you share your negative thoughts about payanywhere: point of sale pos?
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Payanywhere: Point of Sale POS for Negative User Reviews
✓ BluetoothIt keeps disconnecting using Bluetooth. I have to constantly go to settings within the app every time it gets disconnected. It should be paired once, not every 30 minutes After of weeks of trying to find a solution to the disconnection problem, I found it. Need to go to pin settings and chose not to time out immediately, chose any other time. Timeout immediately shouldn’t be the default and is the reason is getting Bluetooth disconnected. Hopefully this help someone..Version: 5.4.6
✓ Using for 3 years everydayI use this with my business every single day, and there’s always an issue with the tap to pay! Almost every transaction I need to disable a card readers or enter their card manually due to a pay anywhere error. I have 12+ iPhones using this app and each one has this issue. Please fix! * An error occurred while initiating Tap to Pay on iPhone. Please try again later *.Version: 6.8.0
✓ Poor card reader.I have done everything they say to do and it works once and then won’t connect. I have used Payanywhere for a number of years and there has been no improvement. I work remotely much of the time so a regular machine is not possible. I just switched to PayPal Here and it is flawless! Have had no problems and I’ve run almost 100 transactions. They charge a bit more but when I have a line of people waiting to pay it’s worth it to pay a bit more for convience. Not to mention, when you manually have to key in the sale you pay more and it’s a hassle!.Version: 6.3.0
✓ SCAM ARTIST!Company fraudulently took $1000 from my account. Said it was for some risk fee that was NEVER disclosed at the time the account was set up. Company agreed to refund the charge and close my account. Since then has given me the run around and I’ve been bounced from departments to department and nobody knew the proper information. Now 3 months later I find out I supposedly had a previous account in collections due to not returning a payment terminal I NEVER EVEN RECEIVED! SO they decided to take my refund and apply it to the past account WITHOUT MY KNOWLEDGE OR PERMISSION! I have received ZERO services from this company and they just got a FREE $1000 from my business. EVERY SINGLE PERSON I have spoken to has been rude, unprofessional, and unaware how to properly do their job. DO NOT DO BUSINESS with this company! They will take money without disclosing to you first and do nothing to help you as the customer they do not care all they care about is finding ways to take money from you! DO NOT give them your information! They are very deceptive!! SCAM ARTIST AT THEIR FINEST!!!.Version: 6.4.2
✓ ScammersBe careful!!!! Hidden in extremely fine print they don’t tell you about is a hidden fee. They update their user agreements and force you to abide by them even though you don’t sign or agree to them. They will charge your account if you don’t use the service. I signed up for this service YEARS ago and never used it. Never checked my emails or opened the account again. Then they decided to charge me for my acccount being inactive. Years later they decided to just start charging me 3.99 a month and then they wouldn't refund my money. FRAUD AND SCAMMERS. AND THEY ARE BOT BBB ACCREDITED!!!!!!.Version: 5.5.3
✓ MehDon’t use the App a lot, as it is generally frustrating & to get actual help from customer service requires an act of Congress (we all know how slow that is). Overall processing manually online is reasonable, but costs more & the app is not what I would refer to as “user friendly”. The people are always pleasant & eventually get issues resolved, but there are so many hoops to jump it can be frustrating & causes me to default to manually processing..Version: 6.3.1
✓ Long time user.I’ve been using this app since it was a different name. Some of the problems may be due to banking regulations. Other problems are app related. I have a Bluetooth chip reader. It rarely works. Customer support says to delete app and reinstall. Reader works for one transaction then fails. I do most transactions manually. The rate is higher for this type of sale, so no incentive to fix. I can do several sales a day. The app has a short cut log in but if you use it cards get declined. Force quit app and re enter email and password to process transaction. I spend several minutes processing every sale. The rate is fair. I’ve tried other merchant services and they are more costly. Overall frustrating to use but rates are good. I hope over time bugs get worked out..Version: 6.1.1
✓ Aggravating!!I have been with PayAnywhere since 2014. Loved it for years. However, I am very frustrated lately with the service. Login on my Desktop is often slow and I'm constantly getting "error " messages when trying to process a card. I was ecstatic when they introduced the "Tap to Pay" on Apple devices. When it works, it's great, but it won't initialize 95% of the time. This is absurd. I will be looking elsewhere for a payment system..Version: 6.7.1
✓ Mostly goodUpdate. I just spent over an hour trying to update my firmware, changed my password. I finally got password changed but it will not accept it with a PayAnywhere service. I can only get into the new fancy reporting feature. What does it matter if I want to report what I make, if I can’t make any money with this darn thing! FYI, it worked fine yesterday when I tested it. It’s the weekend updates that are going to make me go to square This works pretty well most of the time. One rather large issue I have is they do their updates on Fridays. I need the app on Saturday mornings. If I am not near a trusted Wi-Fi. It will not work until I update, and I cannot update without Wi-Fi. I have been caught on several occasions without ability to take charges simply because of this. I am now in the habit of checking Saturday morning before I leave, but you know what? Sometimes it’s hard to make that much time. It would be such a simple thing to either alert the users via text or email that there is an update coming, or allow someone to use the 2nd oldest version if it’s not updated. I do think the customer service part of the service is really good. I did notice the most, positive, recent reviews were all dated in early December…..Version: 6.3.5
✓ SHADY AND INEFFICIENT CUSTOMER SERVICEIt took me changing banks to realize they were charging me alot for cards that weren't punched in but were used with chip . 2.69% plus bs fees . When I changed banks it took almost a month to be able to close the account down to switch over . Emailed a few times and called four or five times . TG hey are in the east coast and are never available on California time to help . DONT USE !!! Took over one month to have you updated my bank have pictures if you wanna see how long it took you guys ! Worst service ever ! Rather pay more than use such poor customer service !.Version: 5.4.3
✓ Crashes and does not load correctlyI tried using the modifiers to customize how i use our items. When I finished a modifier set and clicked save, the app restarted itself. When I went back to check on the modifier set, only 2 of my modifier inputs were saved when I tried included between 4-8 modifiers. When I went back in to add them, the app refused to save them and acts like I did not do anything. All of this was done on iPhone devices. Then I tried doing this on a google pixel 2, but the app crashes as soon as I go into edit mode..Version: 5.8.5
✓ IssuesI run a successful business and this mobile device has been decent up until 3 months ago. Now having issues with it wanting to log in saying wrong email and password even though the correct ones are being entered. Customer service was no help they said “oh it happens give it 15 min” I have been waiting 2 hours and still nothing and I can’t take any payments from my client s because this issue. I have even tried uninstalling and so installing the app and nothing is fixing the issue. I can’t afford for this to happen I’m losing out on now close to $4k in deposits. Please fix your app!!!!!.Version: 6.4.0
✓ Tap to pay doesn’t work on iPhone 14 ProI enrolled with Payanywhere to utilize the advertising describing ‘Tap to Pay’. It wouldn’t install that ‘Payment Method’ on the app until the later version and the ‘tap to pay’ option still won’t enroll or initialize to enable that payment option. I have been waiting for tech support to get my phone working for almost 2 months. Still no resolution. Are there other iPhone 14 Pro users that are able to utilize ‘tap to pay’ option??.Version: 6.7.1
✓ BewareAs far as credit card apps are considered this is my far the first one there is. I highly suggest trying go payments or any other card app first before using this product. Customer service is absolutely horrible. Their fees are ridiculous. Their entire online platform is extremely slow and pretty much useless. Good luck trying to resolve any issues with this horrible company. When you’re not satisfied with their service, they tell you there’s a cancellation fee. They tell you there is no contract. Shame on this company..Version: 6.8.1
✓ TrashSo I applied for it and got denied. Hahahahaha. I’ve been using square for over 5yrs (never an issue) but their rates were lower so I thought I would try it while keeping my square account active. They denied me based upon my credit score. Well I just opened a business so yeah I’m over extended. What does my credit have to do with it?? I’m not asking for a loan. Company is a joke without the insurance or finances. I’ve paid square over 4K. Never an issue on my part or my clients. You all need to come to the party ready to play. I’ll stick with square. Best of luck 😬.Version: 5.6.2
✓ Worst everThis is the worst system I have use to take payments. Does not accept payment from cashapp cards or chime. Called about the issue and was told the banks were declining the transactions not payanywhere and to have my customers call there bank. This is a problem with payanywhere and these particular banks. Why should my customers have to call there banks, everyone of my customers who tries to pay with either of these should have to do this??? No payanywhere needs to get this straightened out with the banks not my customers. This is the job of payanywhere not the customers. App is a mess hard to find anything about what is going on with my bank transfers as well as many other problems..Version: 6.6.2
✓ New update has screwed up taxes!I have been happy with the functionality of this app until their recent update in feb 2018. It will not calculate tax correctly. It does not add the decimal in. We should be 5.3% but it only does 5.0%. This seems like a no brainer fix (I used chat yesterday to try to resolve and she had to put in an IT ticket). Also the update is supposed to incorporate 2 factor authentication but it doesn't seem to use it. I hope they can fix this quick because I liked it until now..Version: 5.5.1
✓ Used to be good then went downhillHere’s an update. This company just now started calling me telling me I owe them a monthly fees that they just now made up. The only reason I was using this company for five years was because I never had a monthly fee and suddenly they have one and cancel my account without even telling me anything about it. They have collection people calling me for a monthly fee and that’s the first I’ve ever heard of it. These people are a scam stay away from them. I’ve had no problem with them for five years and suddenly something has changed. I used this company for a few years and then suddenly with no warning or reason they canceled my account. I guess they don’t want any business. There are several others that would love to take their place so I’m moving to another company. They won’t even answer their phone and I get messages that their phone is disconnected. So they just replied to this saying that I need to reach out to the customer service. But I did and their customer service said that they just canceled me for no reason. Because after me using them for years, they just suddenly decided they don’t want my business. So their reply below telling me to call customer service is useless. Your customer service is the one that canceled my account for no reason!.Version: 6.5.0
✓ Unreliable and difficult to work withNew update is not easier. My day is filled with little stressors because my application and card reader do not connect. I have to log out of the app, log back in, and hope that it is connecting with the card reader. The new card reader is Bluetooth and the reliability is about 30% that it connects. I’m using an iPad. I put in manually half of the time because the card reader doesn’t work and I get flak when I call and tell them that it’s their software that’s the issue. I have to fight to get the percentage back for putting it in manually when it was their software that was the issue. There have been times when I haven’t gotten money back over this and I’m tired of the daily stressors. I’ve had this company for a couple of years and it is never been smooth. They try to hide the fees and don’t give out a monthly report. It’s very hard to find out how much they’re taking. My bookkeeping is clean I need reports, It doesn’t seem like they want to make my life easier… They’re more interested in hiding their fees from me..Version: 5.7.2
✓ UPDATES ALWAYS CRASHUnfortunately, with every update the app crashes. During our busiest season, we were unable to log into our system (showing invalid account). After being on hold for over 37 minutes, I am told the entire PA system was down. Still unsure why a courtesy email was not sent out to their merchants. I am on day 2 of my system working and then out of nowhere, logging me out and not allowing me to log back in. I’ve been a customer for years, BUT I will soon be searching for a new system to start using..Version: 6.4.0
✓ Missing saleMy daughter’s Girl Scouts troop used this app for cookie sales. We sold five boxes of cookies, swiped the card, and had the customer sign for them. I go to turn in cash and credit card and lo and behold the $27 transaction is missing. After calling supposedly the transaction was declined. Why in the world did it say approved and a signature box pop up, if it was declined? Now I’m responsible to pay out of my own pocket for someone else’s purchase. Payanywhere won’t research this transaction or anything. The square is a million times better and more reliable..Version: 5.8.2
🙂 Payanywhere: Point of Sale POS Positive Reviews
Payanywhere: Point of Sale POS works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Payanywhere: Point of Sale POS.
⛔ Payanywhere: Point of Sale POS Problems
