- 91.8LEGITIMACY SCORE
- 93.8SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Priority Pass™ App Complaints & User Negative Comments 2024
Priority Pass™ app received 149 complaints, negative comments and reviews by users. Have you ever had a bad experience using Priority Pass™? Can you share your negative thoughts about priority pass™?
Please wait! Priority Pass™ Facebook comments loading...
Priority Pass™ for Negative User Reviews
✓ Not value for moneyI don’t think this card offers much at Sydney Airport and what it does is not value for money..Version: 6.13.2
✓ Renewal NightmareI give Priority Pass a zero for thier renewal process. I had an existing card from 5 years ago and thought I’d make it easy keeping the same card - not! Couldn’t get it to register even though the persons on the phone confirmed my account number and it can only be done online….what? Why? I guess you don’t want us to recycle our cards or our money for that matter! Pamela.Version: 6.29.0
✓ Now full of advertisementsThe latest version now features advertisements for shops at airports. As if my life isn’t full enough with ads already. The app was already slow and at times difficult to navigate, but was improving over the last few updates. This update with airport ads has seriously affected the usability..Version: 5.3.0
✓ This is not what’s expected from a VIP Lounge ExperienceUnfortunately, I had very high expectations on this membership. I’ve traveled to many locations from London to Paris, Mexico to the United States and they all seem to have a huge need in their food selection. I have no problem paying a bit more for their services but at least have better food quality to choose from. As of now, this company should already know the travelers choices. And they are not even meeting the standards of a VIP Lounge. I will not continue my membership next year. I’m sure there are other memberships I can take advantage of with better food options..Version: 6.27.0
✓ Appalled at lack of access due to new termsAccording to new lounge policies (Heathrow Terminal 2 in particular) NO lounge accepts Priority Pass as of 1st July 2021, only a Steak House Discount. I am crowd anxiety especially due to Covid and was looking to have some privacy in the safety of a lounge, however every lounge in Terminal 2 turned me away. Just appalled. What is the point of this pass? Would not recommend. I am an actor and privacy is of utter importance. I felt embarrassed and ashamed to be turned down by lounges which previously accepted. Shame as my flights home are always from Terminal 2. Not acceptable. Best regards. Pls review your contracts..Version: 6.8.0
✓ App fails after going backwardsApp was functional but reversed to go downhill (changed from 3 to 1 stars). It is clunky and there are a lot/too much navigation. You have to wade thru Offers to find lounges. You cannot select to search for lounges or offers at the start. So you search in Seattle and have to wade thru all the terminals to find only two lounges (and the (usually goofy 10%) offers in all if them. An airport with 5 terminals may have one or no lounges - but you have to click each to find that out. REALLY? Separate lounges from offers at the initial search - it shouldn’t be this complex or arcane. Available Lounges seem to be reducing in number, particularly in western US :(.Version: 5.5.7
✓ CarefulIf you have multiple cards be careful not to get your numbers mixed up... the customer service is the worst ever encountered! As a holder of a card with access to an unlimited number of entries I accidentally entered a wrong number on the app, not knowing I was in possession of another card given to me by my bank, which only gave me two free entries After checking my cc statement I saw that I was charged multiple times for PO lounge access. Having contacted Priority Pass they denied this ever happened and continued to charge me. Having sent them multiple emails they finally realised what happened, explained to me that I have another card but would not refund the money, in fact they were rude and did not respond to several emails As a person who travels internationally every week I will never sign up for PP again... it’s cheaper to go to a nice restaurant at the airport, or get a massage before the flight... and the service will definitely be better!.Version: 5.6.6
✓ Digital passI’ve had my priority pass card for my years but didn’t know about the digital pass until recently. As any user would expect, that I could go to my priority pass app and see my digital pass. But nope. Priority pass has made it uber complicated to set up your digital pass. Magically somehow I figured out how to get my digital pass number. I deleted the app and re-downloaded it hoping now my digital card would show up. But nope. Still no digital app. I use apps all the time, but this is the most unintuitive process I’ve been through for an existing priority pass account and digital membership..Version: 6.16.0
✓ No AccessI have apparently access via my Amex Platinum card, but at MCO, they wouldn’t let us in..Version: 6.20.0
✓ Welcome Lounge - Jeddah AirportReception staff Service is completely impolite and her behavior was not acceptable as she repeatedly mentioned that I can stay only three hours and there will be no flight announcement and you must leave as per your boarding card and there is complete stubbornness and rude facial expression. I have given my feedback that she could have give the same message in a polite way with a smile. No smiles and very low level of staff onboarding is obvious from their behavior. Priority pass should review these lounges as this lounge even doesn’t allow you to share any feedback..Version: 6.21.1
✓ Limited AccessThe app itself works fine, and I appreciate the ability to have a virtual card. However, I recently got the service to use on a recent trip across several airports, and I noticed that the vast majority of lounges are closed to cardholders because of capacity (even though there are clearly open tables inside). This seems to defeat the point of the service, if I can’t actually get in anywhere then what am I paying for? That being said, a huge benefit would be to at least indicate in the app whether a given lounge was at capacity. The only thing more frustrating than being turned away is trekking across the airport to do so. Having that would at least set expectations and make finding a replacement less stressful..Version: 6.15.0
✓ App is very poor.Considering that Priority Pass has no actual lounges and are basically just a consolidator of information on existing airport lounges you would think they would focus all their energies on making the best app. Nope. Can’t even add your digital pass into Apple Wallet, which means when you have no service you can’t access your card and therefore you can’t access a lounge!! Particularly galling when you are abroad and have to turn data roaming on just to get in a lounge to get a Wi-Fi connection..Version: 6.23.0
✓ It doesn’t workThe app doesn’t load when you need the most. Very frustrating..Version: 5.6.2
✓ Priority Pass is a scamThe lounge is not a lounge its gross. Dirty with limited refreshments and I was charged anyway even though I was entitled to access..Version: 6.23.0
✓ Want offline and offer filteringI’m still waiting for Priority Pass to add back the ability to off-line the information— we were told that would come back, is that ever going to happen? I wish it would remember recent searches. I really wish there were separate sections for the “offers” and for the lounges. You all know perfectly well nobody joined Priority Pass for the offers...we join it for the lounges, and I don’t think I know a single person who actually gives a darn about the offers. It is annoying to look up an airport (BWI, for example) and see all five concourse is listed. Then I have to tap each one to see which one contains the lounge. This is not helpful, it is annoying. It should be lounges and offers as separate categories, then show which concourses have those things..Version: 5.5.2
✓ Terrible appThis app is not convenient.Version: 6.22.1
✓ New update failedTried type in an airport and app crashed. Tried multiple times, same thing happened over and over..Version: 5.6.5
✓ A useless pass that works 60% of the timeOut of the 9 airports internationally in southeast Asian and along the west coast of U.S, only 5 worked, that’s 55%. Priority Pass app did not update for a long time and so many lounges stopped their access: Alaska in Seattle, Terminal Bradley in LAX, KLA in Taipei TPE T1. It’s frustrating. The replacements are pathetic coffee shops and restaurants with limited options. ONT California Aspire lounge was also closed after 3 pm. SFO has 3 lounges in the International terminal and all are useless in the afternoon: China Airline lounge turns away Priority Pass holders between 11am-3pm, KLM is on temp renovation location and only gives takeaway doggy bag (not allowed to sit down), and British Airways opens only 5-11:30 am; so you cannot use any lounge during the prime afternoon hours for your flight. Horrible! Anyone thinking about getting a membership should consider otherwise!.Version: 6.22.0
✓ No PriorityWe just got back from a 2 week vacation in Europe. We were only able to use the Priority Pass as advertised, one time! We were in LAX, Heathrow, Charles De Gaulle and Yerevan Airports(the only one we were able to use). There aren’t any lounges for popular stops so you’d have to go from one terminal to another to get to them. When you do find the lounge, you’re not a priority! If there’s other people from other flying memberships, they get to go in first and you’re out of luck when it’s full. I just didn’t see the benefit, I could have just paid to get into the Yerevan lounge, no need for Priority Pass. Waste of my money.Version: 6.23.0
✓ Very disappointingVery disappointing. I have been in airport lounges before and this was no where near as good or relaxing. This was like being in a McDonalds fast food or a collage cafeteria. Plastic chairs and tables and no relaxing easy chairs. Young children bumping into you as you are trying to use the food buffet. The food was warm and OK, not up to the other lounge standards. I would not have joint if I had attended this lounge before signing up. My wife said “that membership fee was a waste of money”. I certainly hope that the other Priority Pass lounges are much better..Version: 6.28.0
✓ RottenRotten through & through.Version: 5.5.8
✓ HeathrowRecently tried to use my pass at Heathrow and found that this couldn’t be used , I hadn’t been told about this change and was very disappointed especially as it was a special birthday! I have found that it cannot be used in many locations and so feel it’s pointless paying for this membership, some of the lounges are poor quality too ..Version: 6.15.0
✓ Can’t activate my accountCan’t activate my account.Version: 6.22.1
✓ OverallOverall the Priority Pass is a real asset to me when I travel, of course some lounges are better that others, the food varies, int the UK the food is better than most others. Malta is a brilliant lounge. The only annoyance at any lounge is when kids are allowed to run around. I have and continue to recommend Priority Pass to friends..Version: 5.5.1
✓ No lounge access for meThe app is okay; however I cannot recommend this program or service. I arrived at Orlando International Airport at around 2:00 pm and proceeded to The Club MCO as directed by the app. I stood in a short line where guests were allowed in, then I was told that I would have to give my name and phone number to be added to a waiting list. I did and then proceeded to the Delta Sky Club lounge, where I worked in comfort for three hours. Then I went back to The Club MCO, where again other people were being let in and, again, was told that I would have to out my name on a list with an expected wait time of two hours. I also checked, and the list was blank, even though I added my name to the list three hours prior and was never called. I am giving the app only one star because it obviously does not fulfill its intended purpose, to allow Priority Pass members access relax and enjoy Priority Pass lounges. I am going back to the Delta Sky Lounge, where I am a welcome member..Version: 5.5.2
✓ Don’t waste your time.Doesn’t work..Version: 5.4.0
✓ Account not updatingI am trying to update my new priority pass and it’s not happening, system is not allowing me to put new info.Version: 6.21.1
✓ Useless serviceI got some thing, although it’s unclear watt, when I pay American Express Canada $250 a year. I thought I would be able to use the Priority Pass for lounge access. However, I was wrong. It’s only available for international flights. And the next opportunity I would’ve had to use it they are closed before my flight departs. So this is not a great reason to get an AMEX gold card or use Priority Pass as a lounge access service..Version: 6.17.0
✓ Cannot update card detailCannot update card detail.Version: 6.15.0
✓ Please enable multi factor authentication on this appWith the amount of information threat actors will have access to if they sneak pass one line of defence (our password) I’m surprised there is no 2FA or biometric layer on top of password for this app..Version: 6.31.0
✓ OpinionEverywhere we go and try to get in a lounge at airports we’re are constantly told they don’t accept our priority pass card. We rarely have been able to use it.Version: 6.27.0
✓ What good is the app if it doesn’t open when I need it?After standing in an absurd line to drop my bag, I thought that at least I would be able to go rest in the lounge that I pay for. I have the app on my phone so I don’t carry the card (yet another card to carry). I saw that the app was updated 2 days ago for bug fixes and improvements. Now I sit here and see the app spin and spin. Nothing happens. It starts but hangs. I have tried switching to WiFi but it still doesn’t work. It isn’t connectivity because I am able to access the web. That is how I am leaving this review. This is a situation where it earns a single star. If it wasn’t a good interface or something that would be a 3 star or 4 star app because it has one job. Get me into the lounge. When it can’t do that one job, it is a completely useless app. Thanks for nothing..Version: 5.6.2
✓ Can’t add card to WalletCan’t add my card to my wallet. Says I’m not online when I am. I couldn’t write this review otherwise. 🤣.Version: 6.23.0
✓ Not workingNot working. What’s happening.Version: 5.6.0
✓ Gold Coast airportMixed information on Coffee and co benefits. Waited in line to find out now there are no benefits !! Frustrating ….Version: 6.17.0
✓ Big rip offVery limited selection of lounges available. There are better choices of lounge memberships out there!!!.Version: 6.27.0
✓ Yotel Lounge ReviewWe are a member of Priority Pass traveling from the US to Morocco, laying over in Charles De Gaule, Paris, for approx. 11 hours. We went to Explore Paris City for most of the time and thinking about relaxing in the lounge before boarding the airplane at 6:35PM. To our surprise when we arrived at the Yotel Lounge, there is a limitation of 3 hrs in the lounge, which is unheard of, furthermore the refreshments, snacks & beverages, are so minimal. Not a lot of selection and they are in a vending machine....are you kidding me??? This is way substandard compare to the other Priority Pass Lounge I have ever visited. We managed to relax with the 10 euro allotment beverages/snacks. But if we have to rate this lounge...it will score a POOR. Being in Paris De Gaule Airport, the facility has to be upgraded to be comparable worldwide. Thank you..Version: 5.6.6
✓ All my priority passes were cancelled with no prior advisoryI have total of 10 priority passes per year from 2 travel credit cards expiring 2023 and 2024. Suddenly, I was informed in Barcelona Sleep and Fly that my membership has been cancelled. No prior warning nor explanations..Version: 6.16.0
✓ Totally Useless in Terminal 7 at JFKMy card and I were rejected by door attendant at the Alaska Lounge at Terminal 7 at JFK. Totally pointless having this Priority Lounge card. Gary Bartholomew Melbourne, Australia..Version: 5.5.4
✓ No digital card accessPlease note that not all our Members are able to use the Digital Membership Card at this time. We are working hard to make this feature available to all our Members through updates to them Priority Pass app. If you do have a Digital Membership Card, we highly recommend that you carry your physical membership card with you when you travel, as a back-up. This from their website says it all. It’s been months since they took away digital card support. Either they are not hiring the right people to fix the problem or they are not making enough money from all these premium credit cards to pay for storage of these digital cards in the cloud..Version: 5.5.9
✓ Priority Pass loss of priority and loss of passAt Stansted Airport and been told by a monosyllabic person at “Escape Lounge” that there was no room for priority pass members for at least one and a half hours Last time I travelled through Gatwick met with similar option and some months ago while travelling through Frankfurt for a connecting flight to Middle East was informed that only lounge available for Priority Pass members was in another terminal 25 mins to get there and 25 mins to get back Coincidentally at Botega Bar today sat beside a couple with similar grievances who told me that on a recent business trip had entered with PP to a “business lounge” hopping to work on lap top but found the lounge over run with screaming children and families all benefitting from a tour group incentive to access business lounge and thus found it more conducive to work in general lounge Priority Pass needs to get its act together if it wishes to justify continuing membership “benefits”.Version: 6.23.0
✓ Easy to Navigate. Some concerns.The app itself has a great interface and is easy to navigate. I found it easy to check my connection airports for lounges. When I tried to add my card to the wallet, an error message appeared. It said something along the lines of, “Please check back when online. Unable to connect to Wallet”. When I searched for other users with this problem I found a great number who found the same issue. They contacted support and were said it would be fixed. This was almost 2 weeks ago. Still not resolved. I hope this is fixed soon..Version: 6.23.0
✓ Turned awayWaste of money. Twice in two weeks turned away from airport lounge in Bristol due to it being fully booked (it was practically empty) I was told that paying pre booked customers get priority over ‘Priority pass’ and that it’s Priory pass’s fault for not having a pre book function. Don’t waste your money on a pass, just book direct to guarantee a space..Version: 6.14.0
✓ Hopeless to try and use to find a lounge you can use with the pass.Trying to find a lounge and the directions and information, mud maps are hopeless. For a premium product and fee, it is rubbish..Version: 6.10.0
✓ Disappointed in HKI travel frequently but I have to say the lounge at HK airport is very disappointing- every time you have to cue to get in and once inside hard to find an empty seat . The choice of food and beverages is also very poor. It’s a shame their doesn’t seem to be a brand standard, where-as their wouldn’t be such colossal differences between each lounge - they could learn a lot in HK from a trip to Barcelona..Version: 5.6.6
✓ Archaic to not give all members a digital cardI travel a lot and forgot my physical card at home. I called the Priority Pass number and they said that because I got the service through my credit card, they don’t offer the digital pass but I can call my bank to ask for it. Guys, it’s 2019. I can pay for my groceries without cash or physical credit cards and link my headphones to my friggin watch and listen to music without WiFi or cell data. How is this a luxury service if you’re still stuck in the 90s requiring busy travelers to carry physical cards with them, and not only that, actually have the digital option available to only certain groups of users and make it hard for them to even find the info they need for this? I give 2 stars for the app providing info about the lounges..Version: 5.6.3
✓ AccessWe have travelled to Alaska , South America, Caribbean, England Vancouver etc. and not once have there been a lounge available in the terminals we’ve visited !! This was one of the determining factors for our using this card and it has not been helpful at all !! Very disappointed ..Version: 6.27.0
✓ Okay appThe app seems to work just fine. I’ve been enjoying this lounge program and app for almost four years. It’s great to have lounge access in so many airports, especially since Amex lost so many of its airline lounge partners. I have long been frustrated about such limited lounge access when I’m in Australia. The $36 credit Priority Pass has arranged at various cafes and bars in that country’s airports are a welcome compromise. Prior to this recent update (Dec 2018), I could have rated the app more favourably, however... the good people at Priority Pass have recently decided to lunch a discount program, whereby we members are offered small discounts (10% off this or that, buy a 30 min spa treatment and receive an extra 5 mins, etc). Discounts are great, but unfortunately they’ve shoved them into the same section as the lounge listings. Case in point: check airport LGA (NY/NJ LaGuardia). It looks as though you have options at three terminals. But after you waste 10 mins with your slow airport data, you realise there are no actual lounge partners; just 10% discount coupons at places you wouldn’t care to shop. I understand the need for PP to build additional revenue streams, but could they (you) please not do it in a way that compromises the usability of your program and app..?! Maybe move offers to a different tab, where I can choose to peruse or ignore them. Cheers..Version: 5.3.0
✓ Where are the lounges?There is nothing open at Pearson??? No COVID excuses please..Version: 6.19.0
✓ Refused EntryBeen on 3 flights from Liverpool and Manchester in the last month. Got to the airport 3 hours before the flight to take advantage of our new priority pass! I knew it is subject to availability when purchasing but to be refused as full to capacity each time is a joke, and the staff seem to take pleasure in smirking at you when you say you have a priority pass to tell you there’s nothing priority about priority passes!! ‘Subject to availability’, no use trying to bother using in the summer months!! Wish I’d not bought.Version: 6.15.0
✓ Good LuckMy account never updates properly. Every time I go to a lounge to use this thing I get held up and embarrassed in front of everyone in line behind me. Not worth it. At all..Version: 6.23.0
✓ “Low-Priority” pass.. you may get lucky and put on a waitlist.Don’t plan to arrive at the airport early to take advantage of your priority pass. In my experience, you’re most likely to be told that the lounge is full or that they have limited priority pass capacity. In some cases, you’ll be put on a waitlist and texted when it becomes available to you 30-60 minutes later (right before your flight boards)… too many people have this “perk” attached to their credit card and in most cases, it’s a joke. Get an AMEX platinum if you are often in major airports as the centurion lounges are night and day better and I’ve never been turned away..Version: 6.20.0
✓ Extremely unclear how to use to find actual loungesHave used this program and app for over 7 years, the most recent iteration of this app is extremely hard to navigate in terms of clear information— for example, I’m at LAX and pretty sure we have at least one lounge at TBIT with KAL. In the old days you would’ve clicked LAX and a list of eligible lounges would show up. Now all I see is a map— and that map doesn’t even show lounges? What the heck is up here, devs? Or did we just lose all access here in LA? 😂💦 Please give back the clarity of just telling us if we have lounges in our airport or not. That’s the primary reason for your apps existence. Thx..Version: 6.12.3
✓ Miami Lounge one hour lineup. Ridiculous.Oneone.Version: 6.18.0
✓ Few available lounges anywhereI’ve tried to use this service multiple times. Houston Intercontinental Airport- there are several lounges in the terminals. I stood outside of them thinking I’ll use my pass and relax. Not one in which I can use Priority Pass. Only small discount on some food. Denver? Worthless LAX? Worthless Charlotte? One lounge company they have a contract with and it was full Chicago O’Hare? Worthless It appears the Priority Pass company wants to partner with banks that offer high end credit cards as a “benefit” without providing an actual benefit. I will infer the contracts with airlines to have access to their lounges got to where Priority Pass doesn’t want to pay for those contracts as their profits would be very low. My prediction is this company either pays for the contracts with popular airlines to offer more lounge access, or this company won’t exist in 5 to 10 years. Priority Pass should be embarrassed..Version: 6.28.0
✓ Not happy about blocking out customers by allowing special reservationsMarch 28 Cancun.Version: 6.20.0
✓ What a disappointmentSo I got access to this pass via the bank. It was marketed as 4 visits to 4 lounges for free. I brought guests with me and it say if guests are flying with me then they get into the lounge. It’s not clear your guests pay a fee, it’s also not clear in the FAQ how much the fee is. Priority pass then charged my card without me knowing! They never told me on the app, or the website or at the lounge that it’s just me visiting that’s free!? On top of that one of the staff used 2 of my free passes to let my guests in. What a mess of a company! What a bad experience. I called the customer service just now and the lady was rude to me! I can’t believe what an awful experience I have had! And imagine this taster experience was supposed to give me a taste of using their services. Don’t bother to waste your money! Unless you travel alone it’s useless!.Version: 6.22.0
✓ J HApp said my card would automatically update. Tried to use it in Bogotá today and it wasn’t updated, tried several times but no luck. Very frustrating..Version: 6.16.0
✓ Bristol aspire plus loungeI don’t know where to start. Just having checked into the Aspire plus lounge at Bristol UK airport (BRS) and having paid an additional £30 for myself and my husband so that we sat away from the holidaying public. I poured both of us a drink - being used to doing so at other airports lounges and British Airways lounges. I asked for tonic to go with the drink and was then both challenged and reprimanded in front of others for pouring my own drink. The assistant then continued to challenge back when I mentioned both that there wasn’t a sign that said or that she wasn’t there to serve me when I arrived. Her challenge went on for 10mins - why would I then want to stay. I am now feeling really upset and very embarrassed. An awful experience..Version: 5.5.2
✓ Absolutely the worst serviceToday I arrived Manchester Airport terminal 2 on what was. Supposed to be the first day of our holidays. Having been messed about by British Airways and Qatar Ways , neither of whom could make a decision on issuing our tickets... Hilton hotels who spectacularly messed up our overnight stay at Manchester Airport..... My wife and I made our way to the Aspire lounge for some peace and quiet a couple of drinks and to TRY and get our selves finally in the mood for our long deserved and much postponed holiday. Upon arrival we were met by a chap ... I presume was the manager who brightly informed me they were closing as they did not have the staff to run it!! I pay for a priority service at airports when I am not travelling business class. I object strongly to having to pay for a service that you cannot deliver. It is appalling that you willingly take cash off me yet cannot provide the service. A lack of operational planning does not constitute a failure on my part!.Version: 6.12.3
✓ MrEven more frustrating than most.Version: 6.20.0
✓ Not what it used to beSorry the lounge is closed… sorry the lounge is full…. Have you booked? A bolt on to a busy schedule that provided a welcome respite from crowded spaces has almost become another inconvenient, crowded space! Perhaps it is the free loaders wanting to find the bottom of the barrel, or a function of covid escape that more are now prepared to pay for…. Whatever it is… The experience is not what it used to be. Perhaps it is time to jump ship?.Version: 6.17.0
✓ Very disappointing experience so farSo far I have twice tried to use my Priority Pass. The first time was at Stansted in June when I had to queue for well over an hour in order to get in as unlike members of other schemes, Priority Pass members could not book admission into the lounge. The second time was at Dubai in July/ August when the only lounge that my Priority Pass would have given me access to was closed. Meanwhile, I have received an email saying that the cost of admission to any lounges is shortly going to substantially increase. To add insult to injury, this website won’t let me send my post without adding a “nickname” but I keep getting a message saying that “this nickname has already been taken having tried loads, including “Anonymous nickname”, “Frustrated reviewer” I tried “tired of trying new nicknames“ only to get another message, saying it had to be less than 30 characters!! 🙄.Version: 6.17.0
✓ Massive scam - horrible companyHardly works Outdated tech Lounges hate them. Do not use them.Version: 6.23.0
✓ Waste of money and time..a scam.I have had annual passes for the last 3 years and have NEVER been able to use them. Just 2 weeks ago I attempted to enter a Priority Pass lounge in Thessaloniki and was told my account had expired! I attempted to reinstate my account in July when I was told this again, in ATH. I have NEVER used a pass in 3 years and the least they could do is say, sure we will reinstate ur account and ur welcome to come in. I have the pass by virtue of my credit card and I am charged crazy fees to have some privileges. Don’t waste ur time on this one as they will always have an excuse not to let u into their crappy lounge..Version: 6.16.0
✓ Apple WalletCannot add card to Apple Wallet, very frustrating as this issue seems to have been going on for years..Version: 6.23.0
✓ PasswordsConsistently have trouble with the password.Version: 5.5.0
✓ Dr.David John WaineGreetings from Vancouver Canada our visa has not expired. I put in all the new information and it won’t take it. It’s all good till 2027. Please get back to us as to what’s going on the card is good and there’s money in it..Version: 6.29.0
✓ Can’t pay for account 2-3 weeks to fixI tried 15 times on mac and iPhone with 6 different credit and debit cards, each said problem with card. They then called the support number and after 12 minutes (half of it on hold) was told they will escalate the problems (whatever it is) and it will take 2-3 weeks..Version: 6.29.0
✓ Gotten worse and worseI used to find this app worked well and was simple. Now it never displays either of my priority pass cards and most often cannot even log in. Further every time I open it and click to search for a lounge it has to “download new data”. Why? Just keep the data in the app and stop downloading it every time. You don’t get new lounges that often this shouldn’t be a problem. This is so annoying, especially when traveling internationally or in an airport with limited data. Fix the app!!!!!.Version: 6.29.0
✓ Apologies received but nothing has changedPriority pass and the app developers have apologised for not being able to process a Mastercard payment on 4 different credit/ debit cards, and are working to fix the issue. Is it too much to ask to get it sorted before next Friday when I travel or even give me a months free membership as a way of apology for all the inconvenience caused? Regards Rob.Version: 6.15.0
✓ Carte impossible à activerCarte Impossible à activer. J’ai tenté plusieurs fois et m’a fait refuser l’accès au salon de Québec. C’est inacceptable!.Version: 6.17.0
✓ Unable to open the appI can’t open the app,.Version: 5.6.2
✓ Always fullAspire lounge at AMS pretty much useless. No access as full. Wait time to get in is 1+ hour.Version: 6.20.0
✓ Don’t botherThe idea of the Priority Pass is that you buy the card and then you can go to airport hospitality lounges whenever you want to. However, when the airports get busy and the value of the lounges is greatest, you will be denied access because the lounges sell their capacity on a first come first served basis, and other passengers will have booked directly with them. They pay a higher price and get priority; “Priority Pass” puts you at the back of the queue. If you want to use the lounges my advice would be to save the money you’d waste on Priority Pass and book directly..Version: 6.14.0
✓ PoorCard expired. No notifications. Very poor communication level with this company. Very nice to be half way around the world and try to use a seldom used card to find it is expired…...Version: 6.19.0
✓ Don’t participate if you live in CanadaThere are very limited lounge access in Canadian Airports. They use to have a contract with Plazza Premium Lounge but I guess they lost this?.Version: 6.17.0
✓ YYC ElevationDoes not accept priority passs..Version: 6.25.0
✓ PLEASE CLARIFY membership accessI have Priority Pass Select via Chase Sapphire Reserve and I’ve gone mad trying to figure out what’s accessible with my membership. Apparently, it’s nothing… unless you want to chill in a gaming lounge at LAX. My god. There is NO CLARIFICATION OR DETAILS on the website. PAIN POINT: It’s not clear for users/members that Priority Pass lounges and Airline lounges are DIFFERENT. I had been under the assumption that Priority Pass gives access to all lounges, and wasn’t aware that we’re restricted to Priority Pass lounges only. The app lets you see ALL lounges at the airport - that’s why I assumed we would have access. Huge disappointment….Version: 6.21.1
✓ PoorI came along to the No 1 Lounge no problems. My wife sexy she wanted to go shopping as a fellow passenger beside us. The fellow passenger completed her shopping and came back. When we did the same the Asian staff member was particularly rude. The questioning was along the lines of are you meant to be here? I’ll need to see your boarding pass again which my wife was holding in her hand. The female colleague was much better. We didn’t just walk off the street I have a pass so really no need to be so abrupt. The deep stare you gave me as I walked away was not warranted either! Have used this before but tonight’s episode has left a sour taste..Version: 6.8.0
✓ Booking a limousineI have tried to book a limousine in London but have not been able to complete the form. It won't accept my Canadian phone number. I'm very frustrated.Version: 6.23.0
✓ Customer service need to improveSpoken with a lady named thandi around 9:10 and put me hold for 20 mins unnecessarily in between the calls. I was buying an priority pass and there was some issue of my business master card, which they do not accept (don’t know the reason). At the end she couldn’t solve my problem so, just the waste of time.Version: 6.12.3
✓ Doesn’t do anythingI got told that I need to get the app in order to get a QR to show in the lounge for entering with the discount, but I am not able to do anything like that with the app. If it’s any way to get it, I would like to know how.Version: 5.6.6
✓ UnreliableVery unreliable. I’ve had my passport infinite Visa for 5years now and never had issues with old the old app. With this app I can’t sign up and keep on showing i am not eligible. Called the bank and they confirmed i am eligible. No proper customer support. Even the bank has no contact information about this 3rd party app. Very disappointed..Version: 6.22.0
✓ Horribly unreliable app consistent with equally horribly unreliable websiteI’ll give it to Priority Pass - they’re nothing if kit consistent, as in consistently unreliable. I had a bunch of glitches with my login on the website that no one could figure out, so I tried to see if the app was any better. Oddly enough, despite non-stop problems with my login on the website, the exact same credentials worked without issue on the app. Go figure. However, when I try to save my Priority Pass card to my Apple Wallet from the app, I keep getting an error that says “We had a problem adding your card to the wallet. Please try again when you’re online.” Except I am online each and every time I’ve tried this. I’ve tried updating the app, and deleting/re-installing it, none of which makes a difference when you’re dealing with a developer like PP that makes a shoddy product (both on the web and in their app) and doesn’t care enough or know how to support it..Version: 6.23.0
✓ Lounge ClosedIt’s before 10:00 pm and the Aspire Lounge is closed. :(.Version: 6.15.0
✓ Great when workingFrom the reviews it seems that the ability to add the membership card to Apple Wallet had been broken for a while and as at time of writing is still broken. Quite a long while to rectify..Version: 6.23.0
✓ No face ID yet? password reset doesn’t workThe app auto logged me out and then I couldn’t remember my password since I use this app so infrequently. Why don’t you use Face ID like every other app? To make it worse, the password reset function doesn’t work. I tried it twoce over the period of 2 hours but still no pw reset email (yes I checked my spam email). So I called Priority Pass and got bounced around and then they finally told me to call my bank, which I did but Chase bounced me around to several people who cannot help me. Finally fot disconnected. What a joke. I have CSR and Amex Plat but the PP benefit is a joke.Version: 6.21.0
✓ AVOID.Disgraceful company. Pay for a service and can never access it. They suggest the lounges are full and you have to pre-book, which unsurprisingly costs additional money. I’ve been turned away from “full” lounges, told that I had to book, and have seen it almost empty. Photos and videos taken as proof..Version: 6.15.0
✓ AccessHad lots of trouble accessing the profile on app to alter my personal details After emails going to junk mail and member ship not renewed Finally accessed today.Version: 5.5.2
✓ Just not worthwhileGreat concept but the reality is that most lounges seem to hate it. They routinely close the lounges to Priority Pass holders due to capacity constraints, and (just to preempt a false explanation from PP) this isn’t a temporary problem. The lounges are (obviously!) built for the capacity of travelers that they expect to pass through, not for this additional Priority Pass population. I feel like Priority Pass was able to market themselves and secure partnerships due to the excess lounge capacity caused by COVID — but that’s passed now. It’s a useless product if you can’t actually use your pass during travel hours!.Version: 6.18.0
✓ Rarely can you actually get into loungesIn the past I used PP and had success in accessing the lounge in most places. However over the last 6 months I’ve been refused 6 out of 7 lounges. Once they see your “Priority” Pass they say they’re full and only available to airline pass holders or those who have pre booked and paid themselves. Basically anyone EXCEPT Priority Pass holders..Version: 6.20.0
✓ NewcastleHusband and I (both cardholders) just refused entry to Aspire Lounge on basis fully booked and not allowing entry to Priority Pass customers from 11:00 to 15:00. Lounge is almost completely empty. The airport is the same. I’d love to know who this huge group of people is. The only flights in the timescale are package tour companies who don’t have a high percentage of users. What is going on? Staff unhelpful. Reluctantly put us on waiting list but obvious have no intention of calling us..Version: 6.15.0
✓ Joke appUsed this app in every airport since I joined, but now I can’t log in, renew or do anything useful and i’ve put in far more effort than is reasonable to expect any user to do. The app lets me log in but says my account is expired, the website says I can’t log in because I need an online account (?!) and I can’t create an online account (that I surely already have as an app user) because I need my welcome pin from a letter 2+ years ago. What a complete customer experience & retention fail, pat your product and UX teams on the back, this infinite loop is laughable. -1 user..Version: 5.5.1
✓ Can not registerThe password which confirms to the specified requirement is not accepted.Version: 5.5.0
✓ Not working while you received your new card.Their is no way to update our expired Priority Pass card for a priority class service we pay for..Version: 6.25.0
✓ Worst lounge possibleThis lounge is a joke- Toilet facilities not good, no shower, No alcohol, hardly any food. (There was empty trays and when I asked if they would be replenished they said no) This is an embarrassment to priority pass and I believe you should review the facilities.Version: 6.23.0
✓ What do you get for your money?Have only tried to use it once at Bali Int airport and was rejected from both lounges!.Version: 5.6.6
✓ Total waste of moneyI think they purposely make it difficult for you to find their lounge. Tom Bradley which is the international airport in Lax has no lounge. Their app is very confusing..Version: 6.15.0
✓ UselessI have had this for over 10 years and i only twice used the lounge. Every time I fly it’s not in my terminal or in the airport I fly out of. On my last flight to Rome my priory pass suggested I use air Indian lounge it was on the other side of terminal So I made the hike. Once I arrived I was told that this is not the case. He had a big sign saying no priority lounge access. This pass is not worth the space the app takes on my phone. It makes you feel like a bottom feeder. If there is room and the food is about to go bad and the receptionist is in a good mood then they might let you in. But only four passengers of priority pass at a time..Version: 6.20.0
✓ Priority PassTo receive this card, register the card on line and then download and activate the app were some of the worst and time consuming experiences I have had in my life. If I could rate this experience as minus 8 million stars it would not be enough and do justice to the rubbish rating the entire process deserves. Absolutely useless and I have yet to experience how useless the app may be when I come to use it. Judging by my experiences to date, it may well be absolutely useless and unnecessarily add to the stress level of travelling. Nightmare!!!!.Version: 6.5.0
✓ DisappointedI saw an ad stating 10 free visits. No such thing! Free drinks is wrong as there is only free beer or sodas. I don’t drink beer. You pay for every visit ($US32) and then pay for your drinks. There is a 3 hour time limit. We had a 8 hour stopover in Hong Kong!!! There is a shortage of comfortable chairs. Sitting at a dinner table for 3 hours isn’t relaxing. In Hong Kong the furniture is old and needs replacing. You have to book and walk outside to the showers and there are only 2 women’s toilets servicing over 200 people. The table tops are unclean and my overall visit was very disappointing. I visited 2 different lounges in transit on the way over and then the way back. I purchased 2 cards and was not advised that all charges for both cards would go on my credit card. I now have to find a way for my cousin to use her card and be charged on her credit card. Leona Moffrey.Version: 5.5.8
✓ Sort it outThe app is awful. It rarely lets me log in and I’ve tried so many times. I spoke to customer service and had a very broken discussion with an agent which initially got me logged on but the app really is awful. It’s slow and crashes regularly. The website is no better. It regularly crashes and take an age to load when it does decide to work. This will definitely be the last year of my membership..Version: 6.5.0
✓ Not much value for high moneyMy flight from Sydney International airport takes off 8:00am or 9:00am and airport authority asking all passengers to be at airport 3 hours before flight, which means at 5:00 or 6:00 am already at airport I bought the yearly pass and paid aud600+ to be surprise the HOUSE lounge does not open until 7:00am???????? Its like really Also crew inside the HOUSE lounge no smile not friendly and definitely not welcoming Waste of money.Version: 6.15.0
✓ Over chargedI got overcharged by 1 person when visiting one of the lounges in Heathrow Terminal 5. When I complained via email the person in the email had the cheek to tell me how many guests I had when I know how many guests I had. I called up in the end and I was promised 1 free entry on my account but that still hasn’t been granted..Version: 6.15.0
✓ Abysmal customer serviceHalf the time, the lounges are full, so you are paying for a service that’s unavailable. When you complain, they suggest you pay an extra fee to ‘guarantee’ access. This is price gouging. When a lounge does not have the advertised services, there is no refund. Customer services suggest you ‘take it up with the airport’. Scandalous and almost certainly false advertising..Version: 6.20.0
✓ Priority pass got much worse than it used to bePriorityPass does not feel like a “priority” anymore. Busy airports have a very limited selection of lounges and usually are overcrowded with priority pass members. In my experience, many lounges are limiting when PriorityPass members can enter the lounge to off peak times or you have to wait in line for at least half an hour to enter. Quality of lounges offered have also declined. I had roundtrip to Hawaii in October through HNL, one lounge had about an hour of wait another lounge had barely any space and offered only soft drinks and magazines to read. I don’t think PriorityPass should sell its membership to more members without expanding availability of lounges first..Version: 6.26.0
✓ Don’t botherOne of those things you can’t even use..Version: 6.22.1
✓ Not easy to use, and lounge location is not clear.I’ve been member of priority select for many years but honestly I only had three times ever using the lounge because of one of the following: 1. There isn’t any lounge at the terminal (which is always true for all my domestic flights from LGA) 2. Priority app purposefully provide extremely vague instruction on the location of the lounge, e.g, “Concourse E on level 2 and it’s straight ahead.” Ahead of which direction? Between which two gates or any specific nearby store? Any maps help to locate?? Just useless instructions that I guess is on purpose so that they don’t get too many visitors. 3. Got denied because they are only open to first and business class passengers only. This is true especially for name brand airline lounges. The app doesn’t have any way to figure out which lounge is available for regular passengers with priority pass like us..Version: 5.6.6
✓ Don’t accept on lounges anymoreThey don’t even recognize priority pass anymore.Version: 6.18.0
✓ Can’t OPEN!Why it can ‘t OPEN???Keep loading forever.Version: 5.6.0
✓ Worse money spent everI have it since Dec 2021 and I travel a lot and I can’t never find a lounge. I am now at LaGuardia and I can’t acesse any service. I will loose 8 passes because I can’t never find where to use in the airports. No Toronto, no LaGuardia, no Puerto Vallarta, no Detroit or Atlanta. The only two airports that I found lounges were in Brazil and Vietnam..Version: 6.17.0
✓ This app sucksImpossible to update info. New Visa & it won’t update. Save is at the top of the section..Version: 6.18.0
✓ 找不到可以聯絡的人I have problem to access my member card but can’t find any one can help.Version: 6.18.0
✓ Apple Wallet IssueJust activated my account. Tried to add the digital card to Apple wallet. The app errors out, and states that I must try again when I’m online. But I’ve been online the whole time! Please fix this glitch as soon as possible. You’re definitely not putting your best foot forward for a new customer. Update - Finally got my physical card, so I guess that’s progress. However, still encounter the same glitch and error message when attempting to add the digital card to my Apple Wallet. I don’t feel like anyone at the company really cares. There has been absolutely zero follow-up from them..Version: 6.23.0
✓ Not VPN compatibleThe app is getting a 3 star review for the time being as I have not had time to test its functionality. I am concerned and have asked PP to fix the “problem” - viz. it is not VPN transparent- you have to disable your VPN to log on. That said, it does appear that once you have logged on and rebooted the VPN, full functionality is available :-).Version: 5.5.1
✓ Problems connecting creditcardAlways problems with the credit card. I don’t get it..Version: 6.31.0
✓ Worthless appI got lounge access through my Amex card. This app is just not that helpful. The lounge service is paltry to non-existent. I travel maybe twice a year. I got to LAX today. Open the app. It asked for my password. Of course, the app told me that I typed the wrong password. I had to reset it. And then the app told me that I can’t use the same password. After I got in the app, I chose the airport. I don’t see a lounge. And the app doesn’t tell you that. It lists a place that you get a10% discount if you spend over $25. I did a google search which tells me that there’s a lounge as of November 2022. I called customer service. I had a hard time understanding the man’s accent. After about 5 minutes, the man told me that priority pass does not have a lounge at LAX. What a waste of my time!! This isn’t an airport in the middle of no where. If you don’t have a lounge there, please say so clearly. Don’t waste your customer’s time. Frankly, I am disappointed with Amex as well. Please don’t provide this type of worthless add-on benefit..Version: 6.27.0
✓ A con! Updated - now 9 months later and no refund. BEWARE !****UPDATE**** 6 months later, two ‘managers’ authorised and promised my refund to happen and still nothing! Beware, it is just a con! So, two months later after MY ISSUE BELOW, I Received a call from a manager as the 3 other calls could not deal with any issues (!?why call me then!?) promised the next call would be confirming my refund. Two months later, no call and no refund. YOU HAVE BEEN WARNED!!!! THEY ARE USELESS! Do not use them; I used one of my two free passes and then they billed me for £60!!! No replies to emails and no promises call backs! You have been warned, do not use this company!.Version: 6.18.0
✓ Not accepted almost any whereI have been turned away from more lounges where I should have access only to find the space is reserved for airline customers or that AMEX has opted out of the program. Rapidly becoming a useless perk..Version: 6.28.0
✓ No update or space infoNo ability to reserve space until you are at terminal. We have been using this service at Orlando I to for many years and this is the first time we could not get in at all. They also had no time frame for how long it would take to get access. What is the point of having the lounge pass if you can not use it. If space is too limited they should put a time limit on people in the Lounge so more can have access . No update on availability, they said they will text us if space opens up. This may be the last year we keep this card.Version: 6.12.3
✓ Expiration DateI’ve been trying to get the expiration date updated but the website is so hard to navigate through..Version: 6.15.0
✓ Blackout Periods - Low-Priority PassI had Priority Pass for one year and managed to use it once at LAX (Alaska Air). The common theme was that the lounges refused Priority Pass customers anywhere around peak times (e.g. 10am to 2pm, then 4pm to 7pm) and only allowed the particular lounge-membership customers. The app was no help in this regard. I had also provided memberships to my adult son and two adult daughters with the hope that their travels would be more pleasant. Same story, more blackout periods than access to lounges. When I think of Priority Pass I think of my adult daughter calling, crying, from the airport after being cattle herded between canceled flights and having to spend most of the night in the Airport. What tipped her to tears? A rude and snobby refusal from the only Priority Pass “accessible” lounge open. The app said the lounge was open to Priority Pass members at the time period… the stringy blond door-Nazi said otherwise. At least if the app and service could tell you the Priority Pass Members hours of access for any given lounge in ** real time **, it could set expectations early rather than having to trudge all over hill and dale in O’Hare looking for a lounge that will admit Priority Pass members. Two stars because this app results in great cardio workouts racing around airports trying to find a lounge (that might let you in) before your next flight! Low Priority, I’ll Pass.Version: 6.7.0
✓ Terrible! NONE at LAX (2nd largest city in US)So disappointed with Priority Pass! (A) How is it possible for them NOT to have at least one lounge (actually should have several lounges considering the # of passengers served) at LAX airport! Mind boggling!! Never even imagined that would be the case. Come on Priority Pass, get your act together. So disappointing! (B) At Boston Logan airport we were denied entry bc the lounge was giving preference to other passengers over Priority Pass customers. What? And they charge a fee for this access so their customers can be denied access! What a racket!! I’d say don’t get their membership and use that $$ to buy yourself a good meal at the airport on your own, at least till they make major improvements..Version: 6.19.0
✓ Priority pass not accepted everywhereNot very happy with some airports where Periority pass are acceptable, e.g. in Cairo where the priority pass accepted the food and service is garbage, in Paris only Yotel accept, very far and only one pack of snack, a cold drink and coffee. It’s way to far from gate E terminal 2, you have take train and pass through security to reach for a coffee and snack. The best lounges do not accept it, Addis airport priority pass not accepted…..Version: 6.18.0
✓ Vancouver airport information not accurateDescription and photo for plaza premium lounge (international departures) is not up to date. It’s currently a cafe style salad bar..Version: 6.29.0
✓ Bit iffyOften glitches out and won’t find the airport lounges after searching. When trying to pay it kept telling me the browser I was using was “out of date”, despite this being the in-app browser, and I could only pay via PayPal (which I don’t have). A few tweaks and stability updates and this should work fine..Version: 6.19.0
✓ Terrible serviseI hate ti write review but this time I was in Tokyo airport for 6 hours and really meed Longe servise. That’s the reason what I pay for this service. So, the PP application indicated that 4 lounges accepted PP cards here. You know what?? No one want to hear about Priority Pass. They just do not want to accept it. So system shows you a lot of airports and points but it does not work. You have to be ready that you pay for nice piece of plastic. not for service. The same happened in Chile. And in France. Service said that they accept PP card only if linge have a free place. But it’s an airport!! So busy. You will be lucky if you can have a rest for you annually money payment finally. P.S. plastic card look great and rich, you can show it to you friends. P. P.S. guess, will I pay for another one year?? Do I say to my traveling friends ‘you forks need this piece of plastic!!’ ?? I looking for friends, not for the people who want to kill me….Version: 6.20.0
✓ No guaranteeThe benefits of the card are no longer a guarantee. I have frequently been denied entry to the UK lounges particularly at Manchester. There is now a large sign that says ‘Entry with Priority Pass is not guaranteed’. The trouble is, you cannot book in advance and are at the mercy of the staff on the day. Not good enough really, for my last trip I booked and paid in advance to ensure entry…. no point in having the Priority Pass !!.Version: 6.20.0
✓ T5 LHR loungeHave tried to use this lounge twice recently. I fully understand it is limiting numbers to get in however the attitude of staff is very poor with inconsistent waiting times given to different people. For example I go I am told waiting is an hour without even knowing how many people are leaving the lounge 5 mins later my wife goes and she is told 30 mins! Just one person on reception at such a busy place..Version: 6.7.0
✓ DésuetJe n’arrive pas à vous rejoindre via votre ligne téléphonique et/ou via votre application.Version: 6.22.0
✓ Membership is not active (Weird)Just went at Marhaba at Dubai International airport. But my membership is not active, which is quite embarrassing even i have card with expiry until 9 Feb 2025. 1st experience is the worst one 😡.Version: 6.17.0
✓ Doesn’t workMost of the pages aren’t available.Version: 6.19.0
✓ Al LiddiardWorst system ever I will go out of my way to tell people what a rip off you are.Version: 6.17.0
✓ Can’t add pass to walletGood app apart from the fact that I get an error message whenever I try to add my membership to my Apple wallet. All I get, no matter what, is a message saying ‘we had a problem trying to add your card to the wallet. Please try again when you are online’. I’ve tried reinstalling, restarting etc but no joy. I am online so I don’t know why it is giving me this error. Please fix with an update..Version: 5.5.8
✓ If it workedCurrently not loading or displaying this text as I type.Version: 5.6.3
✓ Worthless and antiquatedPP keeps losing lounge agreements and has barely anything left. HOU airport has about a dozen better lounges you can’t go to with PP, and the two lounges you can don’t allow PP pass holders before 6pm. Laughably bottom-of-the-pecking order pass that cheap loyalty credit cards con you into signing up for.Version: 6.16.0
✓ Toronto USA. Trans border loungeTraveled the world for 40 years. Worst lounge ever. Very disappointed. I am hoping this is temporary..Version: 5.5.9
✓ Missing lounges in app versionWebsite has more results.Version: 6.15.0
✓ Does’nt workUnable to log on “Priority App” but on offical website it allow me to see my pass. I dont know whats the issue with the app..Version: 6.18.0
✓ App no longer works with Apple WalletI’ve been trying to add my new cards to Apple Wallet for the past month, and re-add old ones after deleting them. The app will not add any of my 3 accounts to Apple Wallet, regardless of whether I’m connected to the internet via WiFi or a 5G cellphone signal. It only provides the following error message: “We had a problem trying to add your card to the wallet. Please try again when you are online.” I have been online the entire time during each attempt. And apparently no one answers email support requests sent via the website..Version: 6.23.0
✓ Times out!Unfortunately I have the priority pass for quite some time now and tried once again to use the pass to enter the lounge here innLAX international Tom Bradley Building, and it was 8:30, after finally finding the lounge, I was upset to see they were closed at 7:30 😡I pay quite a bit to have this perk and I’m unable to use it. This is the second time and fir the same reasons I was unable to use the amenities of the lounge. I was going to be waiting 21/2 hours till my flight was to depart. So this is why I rated a 1 star. Seriously it is not worth having if I cannot use the amenities, I think I’m going to search out another card to use, that offers a lounge that is open. I also visited another lounge when looking for the priority pass lounge and theirs stayed open till 10:30pm. I’m sure you understand the disappointment.Version: 6.15.0
✓ Can’t add to Apple walletNot sure if this is the app bug or Apple iPhone12 bug or the IOS14 bug. Somehow it seems that add to Apple wallet is broken whenever I try to add the card to Apple wallet, it always has pop up msg says that can’t add the card to wallet try it again when I online. But I am actually online with full internet access. No idea why...... I still give 3 stars because I am not entirely sure if this is the bug from app..Version: 6.3.1
✓ Why one need a membership for American ExpressI’m writing to you about the bad experience with your lounge room experience every time I try to get in. With no success today I am was told that I have to wait one more hour to get in because my flight leaves more then four hours later. I’ m very tired and I have 10 more hours to go to my flight to Chicago and I can’t get in because of this rule. I’m very disappointed with American Express. My husband and I have been a member of American Express for more than 40 years and we have seen a lot of changes but this time I had!!! It’s very frustrating and I don’t think I can deal with this kind of situation every time o came to visit this lounge!! Every single time I came to this lounge I get panic attacks and have the worst feeling that I’ll be stopped and denied entry. And of course! Today I’m waiting outside. I’m wandering if this is the way you treat yours. Ana agorio.Version: 6.31.0
✓ Waste of TimeGot this app thinking it might be useful, paid for it only to get told a various lounges that they were too full and you have to wait for at least one hour to enter. Not once but regularly- my advise is keep your money and not to bother. Customers service is a waste of time and as promised I will notify my credit card company..Version: 5.6.0
✓ What a disappointmentHere We are in Heathrow airport, just flew in on American Airlines to be shuttled to gate5, British Airlines. We arrived at the Lounge with Priority Pass in hand( after registering on line) and we are told to scan the image … we did and then the hassle of filling out the information only to have it say they can’t locate the site I’m looking for at this time!!! We are waiting and watching as 100’s of others are accepted in and still here we wait!! We are members of AMX platnium, interval international Platnium and the Priority Pass and still we are waiting to get in!!! What a joke!!! I’m am so disappointed and all will hear of this !!! Cynthia Nichols.Version: 6.22.1
✓ Payment charged without permissionWhen we travel with a child we always ask whether child is free or needing payment. Sometimes cost is free, others it is $20 and others up to $45 for child. In our last visit we were told child was free therefore we decided to enter. Without informing us, asking for signature or permission for charging card, my credit card was charged $32. Priority pass were very rude and abrupt when querying this. Repeating it was our fault for signing in a guest. We did not sign in a guest at all. We were told a child was free and no need to sign. Disappointed by sneaky lounge and customer service operative!.Version: 5.7.0
✓ Rubbish 垃圾騙錢玩意I applied this card to my family, but I have never received my membership card during the year. In other words, They can't use any lounge without a card. I will not recommend your products to any of my friends! 我一年前申請的會員，但我一直沒有收到過實體卡，也像他們發郵件說過此事，但他們說又重現郵寄！可是一年了，我到現在都沒有收到。別跟我說香港寄郵件到大陸有問題，國泰航空每年寄的東西都能收到！論效率和服務，你們真的很差！對於你們App我不評價！要評價的是你們這個公司產品！差勁👎.Version: 5.2.1
✓ Covid made this a non starterUntil covid caused chaos around the world, this was a good app and service, these days? Most airport lounges remain closed and those that are open have restricted the amount of people that can enter and reduced the food, drink and services they offer. It’s a shame really but if I was anyone looking to subscribe to the service, I would advise you to double check whether you will get the benefits. I was in Saudi for six months and no international flights then when they started the lounge at Riyadh remained closed. Stay safe everyone.Version: 6.3.1
🙂 Priority Pass™ Positive Reviews
Priority Pass™ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Priority Pass™.
⛔ Priority Pass™ Problems
