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CityMaps2Go – Offline Maps App Complaints & User Negative Comments 2024
CityMaps2Go – Offline Maps app received 70 complaints, negative comments and reviews by users. Have you ever had a bad experience using CityMaps2Go – Offline Maps? Can you share your negative thoughts about citymaps2go – offline maps?
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CityMaps2Go – Offline Maps for Negative User Reviews
✓ I don’t believe this app is supported by its parent company any longerI upgraded to pro before my honeymoon in Italy. It worked for one day without issues but then started “blanking” if I wasn’t on WiFi. I downloaded the city, province, and country maps before I went. It would only show me my location and my saved places, which was still helpful but not what I paid for. The map would only show once I got back into WiFi, and I couldn’t close the app in fear that it would go away again. After about 5 days, the maps wouldn’t even load when I had WiFi. I’m back in the states now with service and they still won’t load. It is a dead app to me now. I emailed customer service a month ago and they have not responded. I believe it is just a revenue stream for its parent company and they put absolutely no resources into it..Version: 16.0
✓ Battery UsageUnsure what’s happened with iOS or the new version of this app. CityMaps2Go is destroying my battery! Last use of the app was almost a year ago yet CityMaps2Go used 44% of my battery in the past 24 hours, 10% in the past week. It’s a great app to use overseas but if this is indicative of the new level of battery usage I most certainly won’t be using it overseas!!.Version: 12.5.1
✓ Downloaded map not showing when traveling in the carDownloaded map is not showing when traveling in the car but works when I have WIFI. Thought this app worked without WIFI.Version: 16.0
✓ Poor Customer Service!I’ve been using this app for about 10 years. I’m an airline pilot so travel a lot & this app has been very useful. Over this period I have saved many points of interest such as bars & restaurants as bookmarks. Since the app has been taken over by this new company I have lost all of my bookmarks! I have sent many emails to the support center with no response! I paid for the Premium version of this app but I’m sorry to say the customer service is non existent. Very disappointing. Don’t waste your money..Version: 15.8
✓ Was the best app but now!I have used the app for years and recommended to many travelers. The last couple of updates don’t work, will not provide any details of a region online unless the region is download only provides outline of country. So now not able to browse around the maps. Not sure if this is just an iPad and iPhone issue. Hope it gets fixed soon as now not as good as google maps with region downloads..Version: 12.8
✓ Once-great app ruined in recent updateUpdate 1 mo later: Ulmon’s web site support form hasn’t functioned for at least a month. I’ve emailed support, and contacted them via Facebook, with no response. These problems may be connected to recent security issues Ulmon reported to users. New users should beware investing in this abandoned app. Original review: CityMaps2Go was once one of my most-used apps, and I happily paid for the premium version. A recent update required re-downloading all maps. After doing so, I’ve repeatedly found the once-reliable offline map use feature, which I relied on, to be totally unreliable. Even when I have already downloaded the map for my current area, the app will show a blank map when I’m offline. It seems to need to “call home” at arbitrary and unpredictable times in order to work, crippling it for offline use. If Ulmon reads this: Please restore the earlier simple and completely reliable offline performance. Without that, this app is essentially useless to me, and I regret paying for the premium version..Version: 15.7
✓ Was good, now useless.I’ve used this for years and really liked it. I originally had CityMaps2Go Pro, then got changed to this. According to settings I’ve got Premium status. Some months ago something changed. I used to download maps to the iPad at home over WiFi and use them anywhere. Now if I load the app when I don’t have a WiFi connection the map is blank. It shows a scale, and a blue location dot, but just a blank green background. If I zoom in or out the scale indicator changes but that’s all. On my iPhone it will show the map if mobile data is on and there is a signal, which suggests it isn’t actually using the downloaded maps at all. On a WiFi only iPad it is now totally useless. Shame, it was good..Version: 15.7
✓ CityMaps2Go is goneNo more help support to assist the Premium Members. Even Kulemba website is no help at all - nothing to work around..Version: 16.0
✓ What happened??Map is blank, unable to restore purchase, all saved lists gone, sent email for help but email doesn’t exist and help website is nothing..Version: 16.0
✓ Pire achatC’est le pire que j’ai fait: j’avais tout préparé avant de partir et sur place, la carte hors ligne n’apparaît plus. Je n’ai jamais pu récupérer mes infos..Version: 16.0
✓ App Barely Works AnymoreAs others have stated, after the big update that required you to re-download all of your maps, the app just doesn’t work while offline (the main reason for having it) and while online, is not smooth in scaling. The map hangs, jerks, or freezes. The website is the typical crappy “look how cool our site is” with absolutely zero actual information or support. Many of us supported this app by paying for the premium version and told everyone to get it. I feel like someone has cheated me. I don’t know if the company has been sold or a new team has come in to make it more of a booking agency instead of what everyone uses it for: Maps that are offline with our personal spots marked with notes. Ulman has dropped the ball. Please fix this..Version: 15.7
✓ Problèmes cartes hors ligne ?Cela fait plusieurs années que j’utilise votre application CityMaps2Go Maps pro pour préparer mes voyages, mais dernièrement les cartes hors-ligne ne fonctionnent pas bien,pourquoi? SVP corriger l’apps Merci.Version: 15.8
✓ DisappointingI really don’t understand the great reviews. It’s like it’s a different app. App has good potential but it’s hard to find sights to see. Places to see are not under discover. Discover is a mix of top sights and restaurants with what are almost ads for restaurants and hotels. The real list of sights is under maps. Then you have to click the star that says tops. I test software for a living and found it difficult to find. This gives you a list of sights and restaurants rated by popularity with no way to sort. You can view all the paid tours and admissions, but if there is a way to sort or filter, I can’t find it. I have no idea what the sort is. Once you find what you want to see, the app is good at making a list and putting places on a map. I found the best way way to find a good travel book, find the places and just use the list and map portion. If you have a limited or no data plan, The off line map portion sounds like it may be the best part of the app. Personally, I found the app to be more trouble than it was worth..Version: 15.4
✓ Offline maps stopped workingOffline maps are not displayed anymore, connection is required even if the offline maps have been downloaded. Please fix it, I have paid for this app !!!.Version: 16.0
✓ Was amazing but no moreYears ago I wouldn't have been without this app when travelling. I have no sense of direction but I could wander around any new city with confidence because this app knew where I was. More recently my saved information keeps disappearing and recently when I tried to sort it all out I couldn’t even sign in so can’t download any maps..Version: 16.0
✓ No longer worksI’ve used both versions of this app (the regular and the pro) and been very happy with it but now I can’t download any new maps. I choose ‘download’ and it just stays at 0% downloaded, however long I wait. What’s happened?.Version: 16.0
✓ CityMaps2Go proUSELESS No support from vendor Doesn’t work offline Location doesn’t show on map.Version: 15.7
✓ Fraudulent claim—bogus appDon’t believe these reviews: even “downloaded” maps will NOT open offline. This app is fraudulent and, as such, useless. If you can get it for free, try it out and see what I mean, but don’t pay for it. Caveat emptor..Version: 16.0
✓ CityMaps2GoHas been bought out and no longer updates or reloads your maps or stored locations...even with a premium paid subscription..Version: 15.8
✓ City maps 2GoI paid for it. Used it for my last travel in Africa. Now it says new version, which I have on my IPhone. I updated it. Province of Quebec upload 2% and stops. Paid for the Pro version. Is this App still ok?.Version: 16.0
✓ Not Useful Offline AnymoreApp used to work perfectly, after recent updates if you have not preloaded the maps prior to losing data all it shows is a blank screen. If you close the app and start it again without data.... blank map. Completely useless now..Version: 15.7
✓ Does not work anymoreWorked fine for many years but lately the map won’t load unless I have a connection. Useless to me..Version: 15.7
✓ Maps don’t sync anymoreAfter populating a Copenhagen map on my iPad and creating lists I attempted to sync all that work to the app on my iPhone. It did not sync even tho I was signed in exactly the same way on both devices. I restored my purchased, signed off and on again many times, uninstalled and reinstalled the app. I searched the help site and tried everything. Nothing worked. I sent an email asking for help and no one ever got back to me. I’ve been a fan and recommended this app in my travel workshops but if this isn't fixed I can no longer use or recommend the app..Version: 15.8
✓ Need internet 😤Need internet connexion unlike years before when it worked perfectly without internet.Version: 16.0
✓ Not usefulWhat is the point of this app if you can’t get suggested routes between point A and B like you can with Apple maps? Travel planner? One would expect basic navigation as being an essential part of travel planning. Try getting around cities like Lisbon without the assistance of navigation facility! And ‘enrichment features’ are anything you could get for free on the Internet. Don’t buy this app, a waste of money. Use Apple or Google Maps and free Internet browsing. Don’t be fooled by advertising blurb that does Not tell you there are no navigation facilities. For the heavy price this app is a waste of space..Version: 12.8
✓ Not openingDespite paying for the upgrade my maps won’t open. They also won’t allow me to download for offline use. Would appreciate help..Version: 16.0
✓ Pas très bon pour partagerL’option de partage ne fonctionne pas. :(.Version: 16.0
✓ Offline Maps Don’t WorkI’ve been using this map for years and loved it, but now the offline maps don’t work anymore. When I log it I get a notification saying the map has a check mark which means it will be available to use offline but then when I’m offline the maps don’t load..Version: 16.0
✓ I LOVE this app BUT…I lost all my personnal saved places. It was a trip planner, places to remember. So 3/5 because I lost a lot of precious data.Version: 16.0
✓ Love/HateI have a love hate relationship with City Maps. At times I am so impressed that anywhere in the world I can find where I am an navigate via road or trail. Other times I am very frustrated with the horrible search function. I can only save a location once I locate it on the map. You cannot for example search for a hotel name, mark it, a restaurant name mark it etc. to plan a trip on city maps. The search function brings up random hotels in different countries in no apparent order even when I’m on a downloaded map searching local. Worth while yes, but get a localSIM card for $20 and use google maps..Version: 16.0
✓ Doesn't even workIt just crashes as soon as I try to open up the maps tab. Just installed it on my brand new iPad and it doesn't even work lol....Version: 3.0
✓ Offline maps won’t loadI bought the pro version few years ago and it was working fine. However, for some reason the offline maps don’t work anymore. The map won’t show up unless you have the internet connection. I thought this is an Offline Map app?! Please fix it!.Version: 16.0
✓ DéceptionUlmon a perdu beaucoup de qualité .. mon iphone et mon iPad ne se synchronise pas … pas moyen de contacter personne pour avoir de l’aide et quand je fais des recherches sur une mappe que j’ai téléchargé , les résultas qui sortent c’est des endroits ailleurs dans le monde et toujours les mêmes mais jamais ce que je cherche … vraiment déçue.Version: 16.0
✓ GreedI paid for this app and a few years later , they want to charge me again to use it . I find it to be misleading..Version: 15.8
✓ Not a fan of this programNot easy or obvious to use, spend more time frustrated by trying to figure out how to use rather than using it. Map seems okay but searches are hard to use. For example, I knew there was a restaurant near me the started with an R. Went to search, food, local in the search options it listed hundreds of restaurants in a random order. We finally found the restaurant in google then searched in the app to find it 900 feet away. Would have liked to search local by alphabetical, distance food types or dollars as an options to help narrow down choices. Another example, cannot figure out how to use app to create an interesting list of place to visit. Would like to build a day planner list of places to visit on foot or by car. Cannot find a way to do this unless I know the places before hand?.Version: 12.5.2
✓ Male not so good - everywhere else has been greatI have travelled to Male in Maldives and every time I try to expand the map to see streets the app shuts down. Never had this problem elsewhere. Is it a bug or the remoter location? Pity because all the pinning of places etc is working fine.Version: 12.11
✓ Overrated dinosaurBeing a Premium user did not prevent all my maps with all my lists from being deleted when I upgraded my iOS, because the app never bothered to inform me that this would happen. It’s also clunky to use and limited, only allowing you to input places that already exist — you have to input street addresses otherwise, and you can’t even edit the title to reflect what it is. I won’t bother recreating my deleted maps, I’m so fed up with this app that despite all the money I spent on it I’m switching to a more user-friendly one, and good riddance!.Version: 16.0
✓ Well it used to work, now it’s utter cack.I’ve had this app for years and it’s genius. I then got hit with a new payment or to renew my payment, which after 5 or so years I was happy to pay. Now it doesn’t work. Twice I’ve been stuck in the Middle East with an offline downloaded map which is just blank. The first time I even gave them the benefit of the doubt and thought it was my error, I was up by the Syrian border at this point so it wasn’t great timing, but the second time after about an hour out of my hotel it went blank, so was working then stopped. I recorded this both with a screen recorder and snapshots, submitted it to try and get it resolved and didn’t even receive a reply. If the app hadn’t been so good before I probably wouldn’t be so annoyed. It’s not great getting stranded downtown a dusty city with no signal and no map, especially when you’ve paid for it! Save your money..Version: 16.0
✓ Very frustratingThe search function on the map is non-existent and will not locate places that are actually listed on the map. No location seems to be live. I’ve requested help with this but no response. The previous version and owners were much more responsive..Version: 16.0
✓ Doesn’t work offlineThis app does not display downloaded maps offline. You are better to download a .PDF map to your phone than this app..Version: 16.0
✓ Offline no longer works.Please look elsewhere if you are trying to use this when travelling and are offline. Downloaded maps are not actually available to use. It’s deceptive when it says you can use it offline and then you trust it and the map is gone once off wifi..Version: 16.0
✓ Crashes frequentlyI’ve used City Maps for over five years. These are the pros and cons I’ve found with this App. PROS: you can mark and save restaurants, subway stations, historical attractions to navigate to when offline. It provides detailed maps that are very useful if you have no cellular or WiFi access. CONS: There have been two times that all of my stored locations and folders have been completely purged thus losing a lot of obscure places I planned to revisit. The map is often jerky when you try to zoom in/out or scroll around. Sometimes this causes the app to abruptly crash. Recently I keep having an issue with the entire map disappearing so that you’re left with your blue (GPS position) on a completely blank screen. I tried deleting and downloading the app again but sometimes this occurs often when I am miles away from my hotel and necessitating me to find WiFi to use conventional methods to find my way back. I am a premium member and I sent an inquiry to their customer service about this and never heard back. Finally, although there are thousands of restaurants and popular locations in the database, more often than not, I find that restaurants I want to find aren’t recognized and I’m talking about too-rated restaurants recognized by Trip Advisor or Foursquare. I hate to say it, but you’re better off paying for an international cellular plan than to rely on this app as a stand alone navigation source for off grid traveling based on my experiences..Version: 16.0
✓ No longer works at all on my phoneI’ve used this app successfully all over the world on my phone and iPad and it’s been brilliant. However it’s suddenly stopped working at all on my iPhone. I’ve tried deleting the app and reloading it and switching off and on my phone and nothing has resolved the problem. Yet it still works on my iPad though I can’t take that out walking with me ! Please resolve the problem as it’s such a useful app..Version: 16.0
✓ Downloading maps stalls at 2%Downloading maps stopped working. Exemple Quebec province map. Support doesn't reply. Switching to Maps.me..Version: 15.8
✓ Stopped workingThe app was working perfectly for a few years. The last years, nothing seems to be working anymore. When I try to restore my purchase , nothing happens..Version: 16.0
✓ Aryx8701Often fails to display maps I have downloaded. Works fine when connected to Wifi, but then why use the app? Left me stranded. I Regret my purchase.Version: 16.0
✓ Out of date osm dataThe free map that I got was made up of data from openstreetmap.org, and didn't include corrections I made there months ago. doesn't seem to do directions, but is what it claims: an offline map..Version: 3.6.2
✓ Used to LOVE this appI have used this App for many years travelling all over the world. Recommended it to lots of friends. BUT, I understand there has been a change in ownership? I have lost ALL my data-maps, lists, pins, comments on places visited, yet to visit…everything (as have those I’ve recommended it to. My many emails to support/help remain unanswered. I just want my data back , or at the very least a response to my emails! I don’t think that’s too much to ask? Please let me know how to get my years of travel data back. I continue to send emails to support/help without response..Version: 16.0
✓ Fantastic! If you speak the language.Extremely useful and handy to have for travelling. Easy to use, intuitive, accurate, up to date. The only reason I have had to drop my star rating from 5/5 is that the attractions, street names and everything else are always in the national language. It makes it very difficult to search for things in English. Usually not that much of a problem until we started planning Greece. I'm meant to know how to spell the street name in Greek to use the app? Ridiculous..Version: 6.0
✓ Offline mode didn’t work on my tripI bought the pro version just so I could use it on our trip to Central Europe. I downloaded all the maps for our destinations so that we could navigate with data turned off. App said they downloaded. Maps looked coherent. Everything seemed good. We go on the trip and I try to use the offline mode on our first day and it’s completely broken. No maps show up whatsoever, even if I just try to bring up a downloaded portion. Had to burn data / use Apple Map’s while offline which it isn’t designed for. Complete waste of $12!.Version: 16.0
✓ Once 5-Star App - no longer for offline useWas my favourite travel app for many years, helped me navigate without wifi or cellular connection at all, all over the world, even in remote corners. Would give 6 stars back then if possible. Now, even when you’ve downloaded maps fof offline use, they show blank until you get a wifi connection or turn on cellular roaming. So not useful at all now when arriving into a city and trying to find your hotel, or seeing how close you are getting to your destination as you ride a local bus. Now none of it works, so might as well just use apple or google maps since you need a connection. If anyone still supports this app, please fix this and make Ulmon offline again. It was great once..Version: 16.0
✓ PoorMine stopped working altogether. When I try to download a map, it says downloading, 0% progress, and just stops..Version: 16.0
✓ Minus 1November 21 2023 Urges upgrading quickly to save $. The only savings is theirs! This app doesn’t work as it did 3-4 years ago. No blue dot to navigate with …. Just a map! I really regret not looking into this before giving $15. For the upgrade!😠.Version: 16.0
✓ Garbage, lost all my savesUsed to be great and now doesn’t work offline and it lost all my saves. Get google offline maps instead..Version: 16.0
✓ Outdated maps?Like others, I have used CityMaps2Go for many years. On setting up for a forthcoming trip, I have noticed that: 1. All old maps have been deleted, and 2. All new maps I have downloaded show as “outdated”. Certainly doesn’t inspire continued confidence in the product!.Version: 16.0
✓ CompromisedI recently found out that my private details have been compromised by you, and are now possibly being used on the DARK WEB.. and it was suggested that I change my password ASAP, however I cannot find anywhere on the app or anywhere on your web site that I can change my password, it also says on your website that I can email you but you don’t provide an email address, it seems that this is the only way I can contact you, so I would appreciate if you could tell me how to change my password..Thank You.Version: 15.7
✓ Doesn’t load maps!!I paid for the upgraded version and I can’t access any of the maps. I’ve deleted and reloaded the app but still nothing. Unless app until this gets fixed. USELESS!!!!.Version: 16.0
✓ Doesn’t work when you need it mostI became fond of this app and have used it frequently since 2011. I came to rely on it when travelling. Now in 2024, it will not show maps on my iPhone whether I am online or not. I downloaded most of the Japan maps but after 1 day in Tokyo it ceased to function. Other parts of Japan and other cities, it still wouldn’t work after 2 weeks of trying. Thank goodness that google maps works reliably..Version: 16.0
✓ Good app but faultsI’ve used this app for years, but trying to get help is impossible, emails and “chat” function go unanswered. Great if search function was more accurate and told distances between saved places..Version: 16.0
✓ BEWARE THIS APPNotice that all the good reviews are from over a year ago and all the bad reviews are RECENT. This is not a good sign. Click on the Developer Support link and it takes you to a page with a REVIEW of the app!?! Click on the link to the Developer web page (Kulemba) and it goes to a ONE PAGE WordPress site with no links or menus. Nothing. At some point their user data was hacked and/or sold, where’s the explanation of that?? The app was sold, support appears to be non-existent, they updated it a couple months ago so it would use Apple login, but it clearly doesn’t work any more as it is supposed to, and used to. The new owners are keeping it on life-support to keep collecting money for the work done in the past when it was a good product and got great reviews. DON’T BUY IT until there is a major update and you can get real support!!.Version: 16.0
✓ POI needs improvementIt would be great if the search could include the street number. The POI feature is pretty average as if searching for national bank there would be a dozen of national banks on the list but doesn't show the city the bank is at, only showed north island( guess because I only downloaded NZ northisland map??) wonder if its the same for full version, but otherwise this app has pretty detailed maps, well done!.Version: 3.1.2
✓ Has become unreliableThis used to be my favourite offline map app for travelling, but recently (2020) it has become unusable. These days, as I zoom into the map, I often lose detail instead of seeing more. Often streets are only partially displayed. I've removed and redownloaded maps, but it doesn't seem to help. So fed up i feel the need to switch to another app. Sad!.Version: 15.7
✓ GarbageStay away, scam.Version: 16.0
✓ Disappointed to say the leastThis app is great for planning trips but you better have a good memory as I found out on a recent trip to Italy. The downloaded maps only worked about a third of the time. Something I had starred would show up without the map behind it. Useless. And this wasn’t out in the wilds of Tuscany but in major cities like Florence and Venice. I would check it every morning before I went out hoping it would be working but it too often failed me. Thank God I had backups with Footpath or I would have been stuck with a paper map. I expected better considering I paid for downloaded maps..Version: 16.0
✓ Used to work but not anymoreI used this map for many years of travel, when offline maps were the way to go. I put many saved places into it, and found it very functional. But now it just won’t load the maps!! My lists of saved places still exist but I cannot see them in a map..Version: 16.0
✓ Formerly great appI’ve used this app for years and it was very useful but now it pretty much useless- you may as well use your favourite Maps Application as this one just shows a blank screen with your location dot in the middle. I used this in New York a few years back and found it indispensable- I went back there last December (2023), re- downloaded the map but only worked if I had data switched on. Same thing in Jordan (January 2024) - Blank screen. Absolutely pointless downloading the map in the first place. I’ve looked at the reviews and there seems to be lots of people with the same issue. I’m afraid that I will be offloading this app with immediate effect.Version: 16.0
✓ Ok butI used to use this a lot. But it just isn’t as user friendly as other companies. If in area where Sara packages are expensive or not included with my provider. This is still a great product. But otherwise, is fallacious big behind the competition. Sorry.Version: 14.1
✓ Used to be GoodAre use this app for many years and it was great. About three months ago the map stopped populating. The blue dot indicating my location was visible, but there was no map and no support. What happened?.Version: 16.0
✓ No longer usefulIt was a useful App especially for off-line maps. We have been in remote locations or foreign cities with no WIFi or mobile data and used maps downloaded to navigate. Sadly this feature no longer works. Maps can be downloaded but the App now just shows a blank screen until an internet connection is made. It’s worrying that this App could fail to help in a vulnerable situation. Avoid..Version: 16.0
✓ App has stopped workingI have been unable to use the app offline even after downloading maps for use. The maps stay while I have wifi but then disappear as I move around..Version: 16.0
🙂 CityMaps2Go – Offline Maps Positive Reviews
CityMaps2Go – Offline Maps works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CityMaps2Go – Offline Maps.
⛔ CityMaps2Go – Offline Maps Problems
