Hungry Howies Negative Reviews

Hungry Howies App Complaints & User Negative Comments 2024

Hungry Howies app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hungry Howies? Can you share your negative thoughts about hungry howies?

Hungry Howies for Negative User Reviews

✓ Works okay, but...The app works okay. It's not intuitive how you revise a past order, but I eventually figured it out. Biggest issue I have with it is that it allows you to order items that local stores don't carry and you don't find out unless the store is thoughtful enough to catch it and call you. For example, in our local market, you cannot get an extra large thin crust pizza even though the app lets you order it. One store called me before they made it and clarified my options. Another store simply substituted a different crust without calling me first..Grand Imperial PoohbahVersion: 3.0.5

✓ Major design flaws!I have a sick toddler at home right now that is currently napping, so I went to place an order for the first time using the app. Since my last order was saved, I went ahead and went on with ordering, not remembering that we were on another side of town last time I ordered. It's my fault for not having my glasses on when I saw the receipt in my email, but after 45 minutes with no delivery, I go back and see where it had me picking up my order on the other side of town. I have my sick kid and have been prepping for hurricane Irma (I'm in north Florida) so I haven't eaten in well over 24 hours and broke down in tears when I called). I went back and to mimic my order, and lo and behold, there is no option to choose a location or delivery when you select to order the same thing you did the last time. Just because I want the same order doesn't mean I don't want to change it to delivery or change locations. I'm extremely frustrated right now, and of course the poor owner is having to cancel my charge for food that is already made and sitting there. PLEASE correct this!.Kwood126Version: 3.0.4

✓ FrustratingI do not like and I do not eat pepperoni. But I love mushrooms. When I use your app I like the convenience of being able to use it and modify ingredients for things. As well as pay for it, add tip and it’s done. Except on the Howies Roll. it does not allow for users who don’t like pepperoni to switch it out for another ingredient. Please allow user in the app to choose what ingredient you want in the howie roll. Otherwise I have to spend the time to order it by app then call up wait on hold to have employee switch it by phone. Thank you. Ps If you take the time to do this modification Hungry Howiees could benefit from the switch. You could add an option to add additional items as well for an additional charge -that’s making you more money..Gi3567Version: 3.0.76

✓ App HangsPlease either remove items that shouldn’t be there or make them work. Currently the large specialty deal won’t load. The app sits there and I have to close it to get back. A few weeks ago that same item generated an error or crashed the app. I regularly have problems with the app and web site. Either saved items don’t work because the deal they were ordered with is gone or they changed something internally that makes it think my saved item is no longer available or things don’t work like this deal. I used to get pizza from a competitor when I was in an area where Hungry Howie’s wouldn’t deliver and never had as many problems with their site or app. I think it well past time for Hungry Howie’s to use a system that works consistently..NovaShadowVersion: 3.0.63

✓ A disaster in my bedI was on my bed with my girlfriend and we were trying to order with the mobile app and then OUT OF NOWHERE the old application just closed out of nowhere like a dingus. I didn’t eat yet, and I tired this is REQUIRING all my patience. Now I’m in the bed waiting for my pizza put the credit card in formation inside and beep my phone off - SUCCESS now I have a twenty minute future pizza on my lap and it’s warming my thighs. Overall a combination of a one star and five star experience so I’m going to meet in the middle and give it a 3 star experience that I had in my bed..Brian T D'AnnunzioVersion: 3.0.91

✓ The app has not worked for monthsI’ve been using this app for about a year to order pizza from my local Hungry Howie’s. It’s always been easy and convenient. However about 2 months ago I noticed that the app was no longer accepting my payment. No matter what payment method I used it would not work. I end up calling my local store and order that way every time. This most recent time I try to use the app, the entire User Interface is all out of order. The screens are all overlapping, the text is on top of other text, the menus aren’t responsive, oh and not to mention it tries to overcharge me every time. This most recent time it was going to charge me $45 but when I checked the order on the previous screen it only came out to $32. Every single time I went back and forth the number changed and then when I called to order it came out to $35. To long didn’t read: -The UI is terrible and can’t see anything. -The app overcharges and can’t seem to get a price correct. -Never accepts payment -Can never complete an order -always have to call the store directly Please update to function correctly..ChiburoVersion: 3.0.69

✓ Update not so greatI just ordered two sandwiches. It took me 10 minutes to even order. Every time I would get to the lettuce and tomatoes part it would tell me please select a sub set and would not let me continue. When I did finally get to place my order, it was wrong. I wanted it loaded like it is but Because of the updates to the app I received no tomatoes and lettuce in the side. Why can’t you just make it simple. All the ingredients and remove the ones you don’t want. Really disappointing and was too hard to work. Please fix it. Your sandwiches are waaaaaay better then the competitor..KjgoodroadVersion: 3.0.93

✓ Saved cardsI love this app, and use it quite frequently(pretty much 1-2 times every weekend). My only issue, which is why I’m giving it 2 stars right now, is that with the latest update, it won’t let me use saved cards at checkout anymore. I can select them, but it says there’s an error and to select payment method. Even though I’ve selected my saved card. Other than this issue, I’d give it a 4-4.5 star rating, due to major issues like this every time the app is updated. Either you completely change the options on how something can be ordered, which is how I’d ordered it since getting the app in the first place, or an issue like this..Jay7007Version: 3.0.64

✓ Pizza fantastic! App...not so good👎🏼Let me preface this review by stating my local Hungry Howie’s Pizza & delivery in Stockbridge, Michigan is terrific!! Previously, I had a small issue with jalapeños peppers being too hot to eat...and I didn’t realize I had ordered them using the online app. Regardless of the circumstances, the owner compensated my next order, (totally unexpected, but greatly appreciated). The pizza from Stockbridge, (6 miles away), arrives hot and on time. The delivery person is polite. I can recommend this particular store with a 5 star rating. My issue and hence the 3 star rating, is because of the online ordering app. I’m really, really, trying to be savvy with online ordering. However, this app is trying my patience! As mentioned above, I previously ordered jalapeño peppers and didn’t realize it. This evening I ordered another pizza but had to add mild peppers, at an additional cost, to get to the final, “place order”, screen. I didn’t really want the mild peppers but I had to order something to get my pizza order submitted. Please Hungry Howie’s tech development people...make this app user friendly! After a long day of working, I’m tired and hungry. I only want to be able to place an online order hassle free. Again, my thanks to Stockbridge Hungry Howie’s for your great service👍.Sunset Acres FarmVersion: 3.0.63

✓ Needs rewards updateThe app is super easy to use and the coupons are super easy to apply even after you have started your order. I do have an issue that needs to be FIXED. After I downloaded the app in the rewards section it states “Earn 10 points for every qualifying order of $10 or more”. I have placed 2 orders easily over $10 and the app has not updated. Also it would be nice to have an option for Apple Pay or to store your credit card info so you don’t have to add it every time..Ninja_Poop_1134Version: 3.0.79

✓ FrustratingThis app is frustrating. I can’t reorder my last order because it says they no longer make one of the items on the menu that o ordered last time. I go to the menu and the howie three cheeser bread I want to order is right there. So I click it to add it to my cart and it takes me through all the steps to customize it and then it won’t let me add it to the cart. There is no error message or anything just doesn’t add or move from that screen. I called the store to see if they still make the three cheeser bread and of course they do. I ordered over the phone and wanted to apply the coupon for this item while I was one the phone but they wouldn’t apply it because it is for online orders only. Ok let me get this straight. I want to order the food, you have the food, the coupon is for ordering online only- which I much prefer over calling- and I can’t add the item to the cart. This defect along with other frustrating features of this app need to be corrected. I’m sure the company can afford a better app designer..Ladybug2319Version: 3.0.63

✓ Payment method flawedWhen I click on the card I want to pay with and it checks it with a green check and allows me to enter in a tip amount, it comes up with “Error: Select a payment type”. Managers at the store have said this is an ongoing issue. I called headquarters in Royal Oak, MI 6 weeks or so ago and then a franchise partner called me a few days later and said his tech would call me which he never did. They did award me my points at headquarters and I tried to use the app today thinking they had plenty of time to fix it, but I got the same error message. I called Royal Oaks again and the guy there assured me I never called Headquarters in the first place without getting any personal information from me to hold and as I called him out for lying, he spoke over me to put me on hold. I don’t like Hungry Howie’s enough to fight for the ability to use a credit card on the app nor to lose my reward points towards free pizzas that I can get from other pizza places. I’ll just really miss the Asian pizza, but I’ll adjust to the menus of the other 4 pizza delivery joints in town..Lasquisha74Version: 3.0.72

✓ Does the job, with some minor hiccupsThe app is overall solid. You want a pizza ordered for pickup or delivery? You got it. You can create an account too to save your precious orders and credit cards which is super convenient if you order frequently from the app. Having a category specially for deals is also pretty neat. I also really enough the rewards system. As someone who frequently orders from them, it’s nice to get rewards back! My only real complaint is with the design and optimization of the app. Still doesn’t support iPhone X display and the design seems dated, especially for 2018. I think it’d be pretty useful to include an option to set a default store. When I earn a reward and select a pizza to order it keeps defaulting the pickup to the previous store I had ordered from..DifferentSonVersion: 3.0.63

✓ Very buggyThis app isn’t anything groundbreaking and there seem to be glitches on a regular basis. Was out and about and tried to place and order, got an error message telling me I didn’t have an internet connection, oddly enough other apps I tried didn’t seem to have that problem. So I deleted the app, not just from the home screen and even though I didn’t have an internet connection was able to download it again, now it’s not working at all. It’s without a doubt the buggiest app I have on my phone, no other apps come even close..I vibrioVersion: 3.0.96

✓ App not working for orderingI’ll start off by saying that this app is super convenient to use instead of having to call. However, there are a few issues. Every time I try to pay with a saved credit card it says that there is an error so I have to go through and enter my card information every single time I place an order. Also, it seems as though certain functions in the app cause it to crash every time you try to use them. Fix the crashes and credit card issue and it would be 5 stars. Edit: the app doesn’t work at all now. Whenever I try to click “place order” it doesn’t work..LukcoVersion: 3.0.63

✓ CrapI had issues ordering a pizza with the app on my iPhone last time, but I figured you’d fix it so I called my order in. Today, I was again hungry for a pizza. I placed my order on the app, went to check out, and got the exact same error as last time. Invalid email format however it shows my email address right. I delete my email and re-add it and says the same thing. I go to the website and it opens the app only to say the same when I checkout. You are losing a customer to your competitor because their app and website actually work..Rmetz0224Version: 3.0.99

✓ Buggy app. Delivery errorWhen using this app, it no longer allows me to select delivery, but if I call the store to place the order the store will deliver. The app used to allow me to select delivery now it says i’m not in the delivery zone which I am. Their app developer is terrible. Super buggy app half the time when you go to check out the screen goes white then you don’t know if the order went through or not so then you have to call the store. Please add a “no butter garlic” option to all subs some subs have it, some subs don’t. Please add the option to have no butter garlic on all subs. Also, if you go to place a order on the phone, if you do not select calling about a order already placed some foreign person will pick up the phone that’s not even in the store. Must be different people running Hungry Howies..LilmikeinfinitiVersion: 4.4.0

✓ Used to be great, now hardly worksThis used to be a great app. But over the last few months the orders get screwed up. For example, when I select a small pizza deal, pick a gluten-free crust it changes it to a regular crust.....then I add a large standard pizza and in the cart it says it's a large gluten free pizza....which is impossible as GF pizzas only come in smalls. I have uninstalled the app and reinstalled it just to see if that might help, but there is no change. Hoping that the app developers are checking out these reviews because it seems that the most recent reviews have been talking about buggy behavior. It's basically unusable for me due to these bugs..Ms_itunesVersion: 3.0.63

✓ Buggy...cooties!!I don’t want to talk on the phone. I do that at work. I just want to order online and have dinner show up. That is why I repeatedly use this app. It’s also why I don’t order from the good delivery place in town (they make you call). This app changes everything to gluten-free more than half the time. It is pizza. I want gluten. Idk why it always does that. I’m college educated and literate. It isn’t me. It is the app. It errors out too but charges my card and then later credits the charge back. This app works if you are determined to make it work. Expect a few tries. After a few tries they “usually” get it right (if you don’t mind them forgetting the pop and wing sauce). I use it all of the time. It is usually close to right and it only takes 3-5 tries..Rae ChullVersion: 3.0.63

✓ Good idea but needs another updateI have to echo the sentiments of the unfortunate person from Florida that the option to select a different store at the would be incredibly helpful. I too have had to drive across town to retrieve pizza at the wrong location. You can change stores but you have to clear the cart, exit out of the app. Reopen the app, and add in a new address then start a new order. Then be careful because if you still go to previous orders and select something you previously ordered, it will DEFAULT to THAT store, even if you added a different address at the first of your order. So then you have to exit the app and start ALL OVER! Another thing that bothers me about this app is if you call an order in, you don’t get credit toward free pizza. Would love to be able to scan my receipt like with Costa Vida..ElifireVersion: 3.0.63

✓ Just use the websiteMy husband and I live down the street from a Hungry Howie’s so we get their pizza every Sunday. I thought downloading the app would make ordering more simplified. I was wrong. The app constantly crashes, often when I’m at the very end of creating an order and I have to start all over again. Sometimes, it does a weird thing after I’ve created an order and won’t let me add it to my cart. Also, several times I have placed an order and no email confirmation has shown up and the tracking doesn’t work so I have no idea if my order was actually placed. Skip the app, and just use their phone number or website..HoosierReviews87Version: 3.0.6

✓ Love the Pizza hate the appThe app is hit or miss... tried to use the deal for the 2 large Plus Howie bread but it wouldn’t add the Howie bread so ended up having to try another deal which worked but very frustrating. Last time we ordered they delivered the wrong pizza. I called and they were very helpful and said they would get a replacement right out... I figured it’s Saturday night so I gave them extra time... fast forward 2 hrs I called again and they made excuses “the general manager said he didn’t know what to do about it” ummm hey you have my information how about call me. They did make it “right” but had I not called and pushed for resolution it wouldn’t have been. This may be the last time we order from there... love the Pizza but this has gotten to be beyond frustrating.Karak1965Version: 3.0.5

✓ Keeps crashingSometimes the app will work, but other times it crashes resulting in having to repeat the steps all over again. I was just about to place my order when the app crashed. Clicked again to restart the order and it crashed after I added one item. It’s irritating having to create my order multiple times before it finally works. Off to try again. Almost forgot the other error. I try to add a coupon and after making my selection instead of “Add coupon to cart” it goes back to the first step. I just forced the app to close and I’ll try a fourth time to create my order..KbjenkinsVersion: 3.0.63

✓ Terrible APP and ServiceI ordered online 2 large pizzas one plain and one pepperoni/sausage at the Hungry Howies in Cary NC. When I went to pickup I saw that 2 plain pizzas had been made. I told the person working there that we had ordered a plain and one pepperoni/sausage. He said that was not how the order came through and that I would need to pay for a pepperoni/sausage. I had my wife send me the confirmation of order and he grudgingly made what I had ordered. He blamed the online system for not working correctly but the attitude service made is so much worse. So much for the customer always being right..Not what i ordersVersion: 3.0.72

✓ Frustrating!!!!I wish I could give this app a good review, but I'm exceedingly frustrated with it! I've tried using it multiple times. As long as I am only ordering pizza, it's fine. But if I try to order a drink, it crashes, and I can NEVER order bread! I get through the whole order, hit add to cart, and nothing. The whole thing freezes. I have to completely back out to the main menu to get back to my order- and still no bread! I always end up having to call the store to add to my order if it's anything other than pizza. Calling takes forever and totally defeats the purpose and convenience of using the app! Mine is not the only review with this issue and I'm sure it's something that can be fixed! So let's get on it, Howie!!.Jenn1fer3Version: 3.0.4

✓ App will not work. Crashes trying to sign inSo I just upgraded to the iPhone 11 and iOS 13.1. App just crashes when trying to open. If this was the first time this had happened I would have chalked it to being too new. But it did the same thing on my previous iPhone 7 Plus with iOS 12.4.1 and on my sons iPhone XR also with 12.4.1. Is this just abandonware at this point? Although not directly related, the website is also atrocious. Order failed twice trying to pay and finally went through. Although surprise, surprise... one of the “failed” orders didn’t actually fail and I got charged twice. Nice guy working there fixed it and also surprise the previous order right before mine had the same thing happen. Some one work in their IT department should really pay attention to these things. I really don’t like ordering on the phone and your app/website is making it darn difficult to use and this company has to be losing business because of it. Please fix it. I love your food and it’s so reasonably priced..BillwashereVersion: 3.0.80

✓ PLEASE FIX THE BUGSIm still waiting for bugs during checkout and ordering to get fixed. It shows I have a reward but always errors out when I try to redeem it. “Server not found”. I’ve tried saving my credit card a million times but always says “Error. Please select a payment”. Then I have to go find my wallet. Then when I enter the card info AGAIN, it carries over the tip from the first attempt and I end up paying double tips if I don’t catch the final price on submit. Maybe not launch the out-of-the-box experience and stick to it so long! Most days I get so tired using the app I give up before placing the order..JaypegMIVersion: 3.0.72

✓ Really good app but lately hit and missI would have given 4 or 5 stars but the app does not work with the deals for all restaurants. It seems that each restaurant needs to update the meal deals on the app. I believe all the locations which I have used are the same franchisee, however the app locks up when selecting a meal deal at certain locations. This never use to happen. The delivery stores on the app are also incorrect...they just called. One of the two locations that were listed for me on the app ( the only one that worked ) called and said they don’t deliver to me but would take care of the order with the other location....we’ll see....it’s a problem.... but not a deal breaker...yet....Cloudwalker63Version: 3.0.5

✓ Bad appOrdered pizza thru app but couldn’t pay with card had to go into store to pay and in the store they had min card purchase in order to use card . And supposedly their is a pizza points program like papa johns I am guessing but nothing on the app. I like hungry Howies and grew up eating this in Michigan ? Moved to AZ and found a couple places here and will continue to eat the pizza but this app needs to be updated and bugs fixed . Customer services inside the shops isn’t the same as 10-15 years ago. If the employees have to do anything other than what’s on the menu like talking, they act like they are confused and need about 3 of them to finish...Pizza crazVersion: 3.0.72

✓ This app is terrible.This is absurd. It kept making me verify my password for HungryHowies Pizza, who is going to hack my HungryHowies Pizza account. Even if someone did hack my Hungry Howie’s Pizza account I could care less. Go ahead and order a pizza off my account. What am I gonna do this? Just made me rage It kept making me click links, and the app kept crashing. All I wanted to do was order a pizza for our family dinner but no this app let you do anything about that. This app is absolute garbage and I do not recommend. Very difficult to work with, and the average person could never figure this out nor a genius..Skylarh288888Version: 3.0.100

Hungry Howies works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hungry Howies.