- 88.8LEGITIMACY SCORE
- 90.8SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
My Verizon App User Positive Comments 2024
My Verizon app received 31 positive comments and reviews by users. Can you share your positive thoughts about my verizon?
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My Verizon for Positive User Reviews
✓ GlitchyThe UI just constantly jumps around and the app doesn’t seem stable. Always crashes and progress is lost. Also, I have no way to view my order status on the shop tab. All I can do it shop for new but if I want to see an order status, I have to use the website or call. Can’t do that on the app for some reason even though when I googled it, it said I had the ability to. I only have options for “mobile” or “home”. Side note: do NOT use the app to place a preorder for an iPhone. For the last two years, I’ve done so and put in the correct address for my apartment. When I checked the order the next day when it populated, it was missing one number on my apartment. I called and seemingly had the issue resolved that day. However, when the phone shipped, it still shipped to an apartment that didn’t exist even though it was a week earlier that I requested the address to be fixed. It took 3 days to get it sorted and the phone was almost shipped back to Verizon. I was upset. But that would not have happened had the app taken my full correct address when I placed the order from the start. Not sure what’s going on there, but I’ll never use the app to preorder another phone. With that out of the way, it does offer a good amount of information and I do appreciate that it is easy to use. I admit, I don’t use it often since I don’t change much in my account, but when I do make changes or view my bill/usage, I know exactly where to go and can get their quickly..Version: 10.0.2
✓ Verizon Rules!!!Just the best. No bones about it. The best coverage, the best service, and all things considered, the best value.Version: 8.0.0
✓ Review on BillI’m a very satisfied Verizon Wireless Customer and main reason I’ve decided to stay with them is their customer service is wonderful! I almost feel forced to have them. All the other companies either have merging companies joining them them, or advertising specials on all media platforms. Once their at that breaking point , you know they too are struggling. How often do you ever see Verizon Wireless advertising, you don’t . Mainly because they are set straight. The only problem I have is my bill seems to be getting higher and higher. As a loyal customer who has been with the company for all these years it would be nice not to be charged for line fees each month. Expecially when my whole family is with Verizon under one roof. Certain fees in my opinion should be waived once you’ve hit loyal status ( it sure would help now due to the Covid19 hit). Same goes for our local Cable Companies too!!! Overall it’s the wonderful signal and great customer service I’ve experienced..Version: 7.9.0
✓ The bestThe best in North America.Version: 6.6.0
✓ Great customer service reversed to horrible customer serviceMy phone broke, called Verizon received great customer service from VZ Rep-1, she was efficient, courteous and helpful. When the new phone arrived in the mail I had trouble setting kit Up and called VZW back this time talked to VZW Rep-2. She started out very helpful but when she found out Rep-1 didn’t charge me anything for the replacement phone, her attitude instantly changed. She firmly let me know that Rep-1 would be reprimanded. After an hour on the phone with her, she was still unable to help me transfer my data to my phone then blamed my hotel’s network, we were both irritated, me for the obvious reason. I find Verizon’s reps are masters at selling me products and services that I find I don’t really need. The latest was unlimited data, after reporting my sons phone was used by someone else and the data drastically increased. I have been with Verizon for almost 20 years, and for the most part have no complaints, however now, it’s time to shop around for a more competitive provider..Version: 6.6.0
✓ Easy to use. I like it.Easy to use. I like it..Version: 6.16.0
✓ Hans JürgenGreat app. If you live outside the USA but travel to there and have a Verizon account its now so so easy to make a payment. I've been with Horizon since 08' and I'll never go back to a rip off Canadian carrier. They're new unlimited data plan needs to be tweaked as we find out unlimited does not mean unlimited especially once you're outside the USA. They'll figure that out. They are great!.Version: 5.8.0
✓ Very good!App is snappy and elegant, while making it easy for me to pay bills..Version: 5.5.13
✓ Old FaithfulI have been with Verizon/Verizon wireless for I think around 35 years give or take. If I were not happy with their services, I would not be a customer. My longevity proves I am very happy. I think there greatest asset is their customer service. That is a number one priority for me. I do not patronize any company with sorry customer service, no matter how much I would save. You get what you pay for at Verizon. Anytime I have had to call them on a problem it was usually solved during the first phone call or I got a return call soon after. I have NEVER had a problem that was ignored or where I had to call back because someone did not follow through. Funny story: My son owns his own business. He was going out of town with my granddaughters. He did not have Verizon because he thought he was saving money. He was trying to get a GPS signal because they got lost. When he couldn’t get one on his service, he ask my granddaughter if he could look at her phone. (On my Verizon account) Taada service! And they were on their way with no delay. He now has Verizon!.Version: 6.10.0
✓ Verizon in Canada and USA unlimited DATA“In Canada they do not offer unlimited data - So Verizon is The Right Choice” Verizon Network is Excellent I use my I-phone in mainly Florida USA and Ontario Canada works amazingly unlimited Data unlimited calling and texting just an excellent program Canadian carriers don’t offer Unlimited Data!!.Version: 6.6.0
✓ Prepaid CustomerI have had Verizon prepaid for 8 years. I am save the most with them compared to all other companies. I have wonderful signal. I do travel for a living so there is areas I have found that do not have full signal but it’s also in the mountains or valleys in the middle of no where. It is pretty far and few places in between. I love the loyal discounts. I also love that I can order my prepaid phones through the app. I also have a data plan and I have zero complaints about it at all. It is linked to my tablet which is one of my life lines. The only thing that would be nice is certain billing address that are in a restricted zone for Verizon could still pay there bill. I am not sure how many restricted zones there is but I know of one in NC foothills area. This is so the local cell phone companies can work for the population. I’m not against the reason it’s restricted just the fact you can’t pay a bill with that address linked to your cards. Even if you are paying a friend bill or something along that line..Version: 11.1.2
✓ Canadian CustomerThe Verizon app has made it so easy to pay my sons phone bill while he is away at school. Thank you Verizon..Version: 6.10.0
✓ Excellent app very easy to navigateHighly recommend.Version: 5.17.0
✓ The best company everIt has always been a pleasure to deal with any person that works for Verizon they do a fantastic job and are wonderful people blue ribbon service all the way thanks.Version: 7.6.0
✓ VerizonI’m so happy with Verizon the payment and shopping process is first class! So easy to use and to pay. I ordered a few IPhone wireless ear buds.. so easy to place order and to pay..Version: 6.11.0
✓ Works Great!Love the app! It's easy to use, straight forward, and holds my information correctly. Thanks for making an app that works for those of us outside of the U.S..Version: 4.4.5
✓ VerizonWe have been with Verizon for years however recently we purchased two new iPhone X from Costco with the trade in promotion. After months of calling and speaking with at least 10 customers representatives and each time being told the credits would be applies on the next billing cycle only one phone was credited. The last Verizon representative stated that the other phone on the trade in promotion did not qualify. The representative went on to say that we had been told by other Verizon representatives that the phone did not qualify. When I told her that was not the case she talked over me and would not let me explain. Finally I was able to ask her why the second phone did not qualify and she could not give an answer. I asked to speak to a manager and she said one would call me in the morning. No one ever called. I don’t trust Verizon any more and will be switching carriers very soon. The customer service is going down hill. Something is wrong with Verizon I suggest others steer clear of this company..Version: 6.11.1
✓ Happy customerVerizon day two with your service and website and I am over the moon pleased. Thank you.Version: 5.4.21
✓ Cannot make sense of bill & cannot reach Verizon HelpI cannot get a live person on the phone to explain why our Verizon service is deteriorating and our bill is steadily going up for “add-on” services we do not use or want. The Verizon Smart Family plan has never worked correctly on this iPhone 7 Plus even though Verizon charges $9.99 per month. The 2 Gizmos on the account are no longer active nor in our possession. We do not want Verizon Navigation nor Verizon Roadside Assistance. And, the HUM is no longer on a vehicle in use. We are being highly overcharged. Data Service has slowed down dramatically. Is anyone else in this situation? Our bill is increasing every month and there is no rational reason. We are using 3 older Apple Smartphones and have 1 Apple iPad on our plan. It makes no sense to be making monthly payments nearing $300 for basic service and protection. We are loyal long-standing Verizon customers. I have been working to reach and now waiting for Verizon Account Assistance for nearly an hour - just to pay our bill!.Version: 6.9.0
✓ Great customer serviceI have been a Verizon customer since 2021. Throughout the years, I have added multiple lines for my four children. We have two iPads, and at least 4 phone lines. I have came across some issues and Verizon had succeeded in helping me with almost all issues. The one thing that does bother me is that I am a single mom who is unable to work due to lack of child care/help. However, I am a student and would like to receive a student discount. Since I have more than two lines, they say I do not qualify for the discount. This is disappointing to me as I don’t believe this is fair due to the fact that I am considered a low income household. I am in hopes that Verizon would consider a discount as I am only 33 and doing whatever it takes to be able to financially support my children and eventually cover all costs of our plan- and maybe even add a couple Apple Watches etc. Besides that, Verizon has exceeded my expectations and I hope they consider the discount on behalf of mine and my daughters future and well being. Thank you for your time..Version: 10.9.0
✓ 8 or 9 mth purchase of an IPHONE 8. I had a 6. The 6 was better than this 8. I always can tellA nice change and better performance! Not true on the 8. I do not like it. Unusual for me. Also went to Verizon store twice about phone and not charging. First salesman. Novice but very polite. Gave me another one. In a couple of months, quit charging again. Went back to store and after talking to 2 people. My first salesman or WETCALTM told me he was being nice by giving me the charging cable. I asked for the manager and the gentleman told me he should B back to soon from lunch. He was there very soon. I talked to him for a few minutes about the chargers going out He was rude and told me I needed to talk to Apple about my issue, “We don’t handle that kind of thing here”. Will you kindly explain to me why I was not told up front that I had to deal with Apple about the chargers? I’m a big girl! Think I could have handled that. And I hate to complain. I’d rather compliment. How would an average “Joe” know what Verizon covers vs what IPHONE covers. I will never go by this store again! I don’t have to! Elizabeth Wiser.Version: 6.14.0
✓ Internet problemVery slow internet.Version: 7.1.0
✓ Customer ServiceGood morning to all the readers I know as we read reviews in my experience I think they’re best written right there and then right after the situation I gave it to Verizon five stars based on customer service might not be on the phone or Wi-Fi or whatever things happen at certain times we can’t get good connection it’s not Verizon‘s fault but I want to say no matter what no matter win 24 hours a day I know for a fact every time I’ve called for the past few years Verizon has the best customer service and this goes out to everyone I’ve spoken to for the past few years they all have product knowledge they all have the training they need to satisfy what I needed so I hope this helps somebody a customer or even an employee if you’re the employee keep up the good work if you’re a customer hey we always can’t get the best customer service sometimes they’re new or lack of knowledge I just ask you to be patient and give them a chance thank you.Version: 10.0.2
✓ VerizoneGood application !.Version: 5.3.16
✓ SeamlessEasy, efficient and beautiful design. 👍.Version: 5.16.0
✓ Easy as pie!I have had Verizon going on 6 years now and have always been an extremely satisfied customer. The service doesn’t even compare to all other service providers. I can honestly attribute the service to saving my life! Or just making it possible to get in contact with someone in times of desperation. The service has almost always been there even when I’m in the most remote parts of Arizona. Also beyond the great service Verizon provides I also love the great communication they establish through text messages and emails. When I’m getting. Lose to my data limits iam always alerted. When the bill is coming I’m never in the dark. When my account was breached and charges were made that weren’t mine they were quickly addressed and removed. The easy to navigate app also allows you to simply check or change important account details. I plan to always have Verizon because I know with them I’ll be taken care of in more ways then any service out there can. Thank you Verizon!.Version: 6.13.0
✓ Finally an App that worksApp does everything it needs to do quite well. Easy to use, never had an issue..Version: 5.6.0
✓ Great Value and Service!Sorry, I don’t care what other carriers advertise or how they try to trash advertise against Verizon.... they have been a great carrier for me and our family! I initially went with them because of their signal quality and clarity during a call. And I recently made a trip through the WV Turnpike. I had a signal all the way through the valley, up and down Ghent Mountain and into Ohio. It didn’t use to be that way.... kudos on new towers and transmission beacons. Sprint could take notes on signal strength... I had them as my initial carrier from SC to FL and when I moved to NC. Dropped calls, signal and clarity in my work and neighborhood was marginal. I had enough and went to their office. Complaining about coverage areas and service. The day I left them, complaining about service the store manager tried helping me due to my complaints. Funny thing, he tried making a call because he said it was my phone... he tried calling the office while I stood there..... and he said, “ Hhmmm! No signal. And I was in their office!! I told you so!!!! Switched that day to Verizon and never looked back....Version: 7.1.0
✓ GreatSuper product.Version: 9.3.1
✓ Difficult AppMy experience with Verizon is okay; but this directly correlates with their app which is extremely frustrating to navigate and use. Today I attempted to add a line and an iPhone. The app continued to insist I was upgrading my iPhone, and I had to go back and re-select the GB preference which it would also continuously upgrade on my behalf. Trying to get to this point was also infuriating due to the awkward switching between the app and the web browser which continuously asked me to verify my identity (4 times in a row before I quit) but wouldn’t take me to the relevant page from the browser in the app. 😤 Fine. Then I discover the billing changes I had made several weeks ago, has reverted as well. While trying to resolve this in the app, I clicked on one of the bottom tabs and the page begins cycling rapidly without loading anything until I closed the app. For reference, I ended up completing the additional line set up on my computer which was more beneficial because it actually provided further explanation for things like, additional contact, which we were trying to interpret. Y’all, this app needs fixin’..Version: 9.1.2
✓ A must have for Verizon customers.Great app for keeping on top of usage on multiple lines. Very user friendly and convenient for modifying and making payments to your account..Version: 2.0
😕 My Verizon Negative Reviews
