My Verizon App Positive ReviewsVerizon Wireless

My Verizon Positive Reviews

4.63187 star

Total 34 Positive Reviews

My Verizon App User Positive Comments 2023

My Verizon app received 34 positive comments and reviews by users. Can you share your positive thoughts about my verizon?

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My Verizon for Positive User Reviews

The bestThe best in North America.Version: 6.6.0

Hans JürgenGreat app. If you live outside the USA but travel to there and have a Verizon account its now so so easy to make a payment. I've been with Horizon since 08' and I'll never go back to a rip off Canadian carrier. They're new unlimited data plan needs to be tweaked as we find out unlimited does not mean unlimited especially once you're outside the USA. They'll figure that out. They are great!.Version: 5.8.0

Easy as pie!I have had Verizon going on 6 years now and have always been an extremely satisfied customer. The service doesn’t even compare to all other service providers. I can honestly attribute the service to saving my life! Or just making it possible to get in contact with someone in times of desperation. The service has almost always been there even when I’m in the most remote parts of Arizona. Also beyond the great service Verizon provides I also love the great communication they establish through text messages and emails. When I’m getting. Lose to my data limits iam always alerted. When the bill is coming I’m never in the dark. When my account was breached and charges were made that weren’t mine they were quickly addressed and removed. The easy to navigate app also allows you to simply check or change important account details. I plan to always have Verizon because I know with them I’ll be taken care of in more ways then any service out there can. Thank you Verizon!.Version: 6.13.0

Review on BillI’m a very satisfied Verizon Wireless Customer and main reason I’ve decided to stay with them is their customer service is wonderful! I almost feel forced to have them. All the other companies either have merging companies joining them them, or advertising specials on all media platforms. Once their at that breaking point , you know they too are struggling. How often do you ever see Verizon Wireless advertising, you don’t . Mainly because they are set straight. The only problem I have is my bill seems to be getting higher and higher. As a loyal customer who has been with the company for all these years it would be nice not to be charged for line fees each month. Expecially when my whole family is with Verizon under one roof. Certain fees in my opinion should be waived once you’ve hit loyal status ( it sure would help now due to the Covid19 hit). Same goes for our local Cable Companies too!!! Overall it’s the wonderful signal and great customer service I’ve experienced..Version: 7.9.0

Great app!I love most everything about this app and the super convenience of securely paying my bill early or seeing detailed itemization of billing and individual device status information. 4 stars rating is for two reasons: 1) because I’d like to see more detailed device specs and a device comparison capability within the Shop section instead of going into the ‘upgrade’ or ‘purchase’ processes - or out to the web. And 2) I’m already a loyal customer, you don’t have to ‘sell’ me. Everything seems a beautiful sales gimmick outside of the administrative section of billing. That makes me wary of clicking one tab too many and accidentally purchasing something. Serve me instead with detailed device comparisons, instructional links and how to videos that tell us how to utilize and maximize our experiences with these incredible technological tools. This is a beautifully functional app that has greatly improved over the last couple years. Kudos to the entire development team..Version: 6.5.0

Verizon app is everything!I don’t normally write reviews but I had to because I’m amazed how good this app is. I love it because I can manage EVERYTHING on it! On the Verizon app I’m able to check my data usage, temporarily change my payment date with a promise to pay later, change auto pay, shop and buy and upgrade new phones without calling or going to a store (this is huge for me), compare my bills, check for outages, change plan settings, change insurance and phone features, find out exactly what each cell line is being billed for and find ways to lower my bill, and now I get monthly rewards! And Verizon’s reception is way better than other carriers and you can definitely get an affordable plan. There are a few tricks to getting the promise to payment date on the date you want if you need more time wait til the day or two before it’s due it will stretch the possible payment date even further out. Dude I’m so happy, their customer service on chat and by phone is top notch too…definitely a customer for life and the app is perfect..Version: 9.6.0

A bit more expensive, but worth it.TThere have been a couple of times where their customer service I felt was a little lacking by means of the helpfulness of the agents, but for the most part it has been good. Every company has something they can improve on. During the onset of the pandemic, this company let me know they had my back. When I had virtually no income and nothing to offer, they kept my service and data going. The bill was staggering. My company has just recovered enough to begin conducting business again and my bill is late without much I can do. They have not harassed me with text reminders or threats to cut my service. Instead, when other companies seem to be using the pandemic as a reason to scale back and offer less, Verizon, just like my own company seems to look to do more. This app makes it so easy to take care of any business without any kind of issues or hassle. I have ordered devices, paid bills, made promises to pay bills, received technical support, configured devices, scheduled in store visits and more right through the convenience and reliability of this app. There may have been a time or two in the 4+ years I have been a customer I have considered switching, but always when I take an inventory of what I stand to lose, I just cannot do it. And for the way they have been to me during this global crisis, I will always be grateful. Great company! Great app!.Version: 8.0.0

Internet problemVery slow internet.Version: 7.1.0

GreatSuper product.Version: 9.3.1

Happiest Verizon CustomerMy family and I have been wireless customers on Verizon for 20+ years and still have Verizon and I love being a customer on Verizon, awesome and the best customer service and love the loyalty program just for being a Verizon customer since my family and I have Verizon. I also love the Verizon Up Rewards. Awesome freebies and rewards on Verizon especially Super Tickets for concerts. Add sports and movie tickets and I’ll be more happy to stay with Verizon and enjoy the rewards program on USA’s #1 Network with the best nationwide coverage and reliable quality and fastest speeds and amazing customer service experience. Suggestions: I would like to see more device dollars with more value like $10 or $20+. I would like to see more giveaways and freebies like Gift Cards (all gifts cards, especially visa gift cards), increase the gift card value to $20+, Free Accessories, Free TravelPass Days, and more. I will be staying with Verizon forever. Thank you Verizon. I love you!❤️😘.Version: 7.3.0

Great customer service reversed to horrible customer serviceMy phone broke, called Verizon received great customer service from VZ Rep-1, she was efficient, courteous and helpful. When the new phone arrived in the mail I had trouble setting kit Up and called VZW back this time talked to VZW Rep-2. She started out very helpful but when she found out Rep-1 didn’t charge me anything for the replacement phone, her attitude instantly changed. She firmly let me know that Rep-1 would be reprimanded. After an hour on the phone with her, she was still unable to help me transfer my data to my phone then blamed my hotel’s network, we were both irritated, me for the obvious reason. I find Verizon’s reps are masters at selling me products and services that I find I don’t really need. The latest was unlimited data, after reporting my sons phone was used by someone else and the data drastically increased. I have been with Verizon for almost 20 years, and for the most part have no complaints, however now, it’s time to shop around for a more competitive provider..Version: 6.6.0

Verizon Rules!!!Just the best. No bones about it. The best coverage, the best service, and all things considered, the best value.Version: 8.0.0

Old FaithfulI have been with Verizon/Verizon wireless for I think around 35 years give or take. If I were not happy with their services, I would not be a customer. My longevity proves I am very happy. I think there greatest asset is their customer service. That is a number one priority for me. I do not patronize any company with sorry customer service, no matter how much I would save. You get what you pay for at Verizon. Anytime I have had to call them on a problem it was usually solved during the first phone call or I got a return call soon after. I have NEVER had a problem that was ignored or where I had to call back because someone did not follow through. Funny story: My son owns his own business. He was going out of town with my granddaughters. He did not have Verizon because he thought he was saving money. He was trying to get a GPS signal because they got lost. When he couldn’t get one on his service, he ask my granddaughter if he could look at her phone. (On my Verizon account) Taada service! And they were on their way with no delay. He now has Verizon!.Version: 6.10.0

VerizonI’m so happy with Verizon the payment and shopping process is first class! So easy to use and to pay. I ordered a few IPhone wireless ear buds.. so easy to place order and to pay..Version: 6.11.0

Cannot make sense of bill & cannot reach Verizon HelpI cannot get a live person on the phone to explain why our Verizon service is deteriorating and our bill is steadily going up for “add-on” services we do not use or want. The Verizon Smart Family plan has never worked correctly on this iPhone 7 Plus even though Verizon charges $9.99 per month. The 2 Gizmos on the account are no longer active nor in our possession. We do not want Verizon Navigation nor Verizon Roadside Assistance. And, the HUM is no longer on a vehicle in use. We are being highly overcharged. Data Service has slowed down dramatically. Is anyone else in this situation? Our bill is increasing every month and there is no rational reason. We are using 3 older Apple Smartphones and have 1 Apple iPad on our plan. It makes no sense to be making monthly payments nearing $300 for basic service and protection. We are loyal long-standing Verizon customers. I have been working to reach and now waiting for Verizon Account Assistance for nearly an hour - just to pay our bill!.Version: 6.9.0

When It Is Good.....I just read the review from May. Here I thought I was the only person pulling my hair out with Verizon. I left for Mexico in December. Called to set up a calling plan as I would be there 4 months. My husband does not take his phone so I was told to suspend the service till April. Come Mid January....I get a text saying I am over the data limit. I did not even turn on data as we have Internet. I called International to ask what was going on. It only went down hill from there. Each time I called I got a different solution....all very nice phone people.....but my phone issues were running into the hundreds of dollars a month. Finally, in March, I was told about the Go Unlimited 55 plus loyalty program! Finally, a solution. I too stated that friends in Mexico were not paying anywhere near what I was paying and threatened to change to AT&T. So, what I do find interesting is that if you go to the international Verizon website....there is no mention of this program......Version: 6.12.2

My Verizon (good/bad)I like the Verizon app. It’s simple, laid out well and gives me the information I want and need. I like the text reminders when my bill is due. I can get into My Verizon easily through the text reminder, pay my bill quickly & be done. The downside is that I am a single Senior paying $113 a month! That is way too much! A ridiculous amount of money. The company is doing well... I live in a good neighborhood, but, I often only have 1 bar. I get dropped calls & often am unable to download. Because of our trees I’m told that 4 houses(mine being one of them) are in a “brown area”? I’m told, whenever I ask for help, (several times a year) that I could buy an antennae from Verizon & install it on my roof for better connectivity. They will sell it to me! I think it is a couple hundred dollars. What?! I pay for their service, but, to get the best service I have to buy and install my own antennae? I DONT LIKE THAT! I think that is pretty stinky. Verizon is ok, but, I’m looking for other service providers that are more affordable & will give me better service..Version: 5.16.0

Canadian CustomerThe Verizon app has made it so easy to pay my sons phone bill while he is away at school. Thank you Verizon..Version: 6.10.0

Works Great!Love the app! It's easy to use, straight forward, and holds my information correctly. Thanks for making an app that works for those of us outside of the U.S..Version: 4.4.5

SeamlessEasy, efficient and beautiful design. 👍.Version: 5.16.0

The best company everIt has always been a pleasure to deal with any person that works for Verizon they do a fantastic job and are wonderful people blue ribbon service all the way thanks.Version: 7.6.0

VIP ServiceMy name is Ms. Legardy, I have been a customer when the carrier was air touch cellular, cellular one and now Verizon wireless. I have had over 11 phones within the period of 25 years. To be honest when I was a VIP customer they gave me a free phone for Mother’s Day which that free phone was the best phone I have ever had. The iPhones are nice when it comes to technology but the cons of a iPhone is when you drop it! The iPhone crack to easily. I would like to design a bubble(plastic hard form)design if and when the iPhones has a hard impact it bounce on impact and not crack. This will save on costly payments of having to get the iPhones serviced repeatedly from a impact. The pros of the iPhones: You can you it as your PC. I can check emails, type, copy, paste, use for zoom calls etc... Also, I would like to see that if you are a customer for over 25 years the customer should receive a 10% discount. Thank you for your time and great customer service!.Version: 8.3.0

Great Value and Service!Sorry, I don’t care what other carriers advertise or how they try to trash advertise against Verizon.... they have been a great carrier for me and our family! I initially went with them because of their signal quality and clarity during a call. And I recently made a trip through the WV Turnpike. I had a signal all the way through the valley, up and down Ghent Mountain and into Ohio. It didn’t use to be that way.... kudos on new towers and transmission beacons. Sprint could take notes on signal strength... I had them as my initial carrier from SC to FL and when I moved to NC. Dropped calls, signal and clarity in my work and neighborhood was marginal. I had enough and went to their office. Complaining about coverage areas and service. The day I left them, complaining about service the store manager tried helping me due to my complaints. Funny thing, he tried making a call because he said it was my phone... he tried calling the office while I stood there..... and he said, “ Hhmmm! No signal. And I was in their office!! I told you so!!!! Switched that day to Verizon and never looked back....Version: 7.1.0

Verizon All The WAY!!!!!!!So, I have been with Verizon since they were Prime Co, with the exception of 2 years. They were the only company working during Katrina and I can attest to that. The App is great! I always use the app to check data, future and current bills, past bills, and pretty much any other information I need. One of the best things about the verizon app is the chat line. I talk with them any time I need them and the customer service is comparable to Chick Fil A, and sometimes better, with the exception of saving calico cats from burning trees in the mountains of west Africa (I like chick fil a 😉). But certainly, if you want to stay up on how much data you are using (it can be added to your news feed in iPhone) and you want to stay aware of your account and pay your bills on time, certainly download the app. Verizon is the best phone company, hands down. I wish I could do their commercials for them! They have given me the best service and discounts every time! Faithful like no other..Version: 6.20.0

Excellent app very easy to navigateHighly recommend.Version: 5.17.0

Verizon in Canada and USA unlimited DATA“In Canada they do not offer unlimited data - So Verizon is The Right Choice” Verizon Network is Excellent I use my I-phone in mainly Florida USA and Ontario Canada works amazingly unlimited Data unlimited calling and texting just an excellent program Canadian carriers don’t offer Unlimited Data!!.Version: 6.6.0

VerizoneGood application !.Version: 5.3.16

Happy customerVerizon day two with your service and website and I am over the moon pleased. Thank you.Version: 5.4.21

Easy to use. I like it.Easy to use. I like it..Version: 6.16.0

8 or 9 mth purchase of an IPHONE 8. I had a 6. The 6 was better than this 8. I always can tellA nice change and better performance! Not true on the 8. I do not like it. Unusual for me. Also went to Verizon store twice about phone and not charging. First salesman. Novice but very polite. Gave me another one. In a couple of months, quit charging again. Went back to store and after talking to 2 people. My first salesman or WETCALTM told me he was being nice by giving me the charging cable. I asked for the manager and the gentleman told me he should B back to soon from lunch. He was there very soon. I talked to him for a few minutes about the chargers going out He was rude and told me I needed to talk to Apple about my issue, “We don’t handle that kind of thing here”. Will you kindly explain to me why I was not told up front that I had to deal with Apple about the chargers? I’m a big girl! Think I could have handled that. And I hate to complain. I’d rather compliment. How would an average “Joe” know what Verizon covers vs what IPHONE covers. I will never go by this store again! I don’t have to! Elizabeth Wiser.Version: 6.14.0

Finally an App that worksApp does everything it needs to do quite well. Easy to use, never had an issue..Version: 5.6.0

A must have for Verizon customers.Great app for keeping on top of usage on multiple lines. Very user friendly and convenient for modifying and making payments to your account..Version: 2.0

VerizonWe have been with Verizon for years however recently we purchased two new iPhone X from Costco with the trade in promotion. After months of calling and speaking with at least 10 customers representatives and each time being told the credits would be applies on the next billing cycle only one phone was credited. The last Verizon representative stated that the other phone on the trade in promotion did not qualify. The representative went on to say that we had been told by other Verizon representatives that the phone did not qualify. When I told her that was not the case she talked over me and would not let me explain. Finally I was able to ask her why the second phone did not qualify and she could not give an answer. I asked to speak to a manager and she said one would call me in the morning. No one ever called. I don’t trust Verizon any more and will be switching carriers very soon. The customer service is going down hill. Something is wrong with Verizon I suggest others steer clear of this company..Version: 6.11.1

Very good!App is snappy and elegant, while making it easy for me to pay bills..Version: 5.5.13

😕 My Verizon Negative Reviews
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