ALDI USA Negative Reviews

ALDI USA App Complaints & User Negative Comments 2024

ALDI USA app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using ALDI USA? Can you share your negative thoughts about aldi usa?

ALDI USA for Negative User Reviews

✓ Shopping on appThe shopping aspect if this app need to be made easier, its a bit ridiculous that I need to go through 5 different tabs just to get to the part where I can start shopping. I love the fact that there are useless application right on the first screen, ah yes a grocery list, like I cant do that in my notes app, I would be more understanding of that being the first page if the price self populated after you favorited a location and it you the selection of items that fall in the types category (like the several kinds of milk or eggs) but no a useless app component should be front and center and the actual shopping component be several pages in. I would hate to be stuck home seriously sick trying to use this app to have my groceries delivered. How to fix: Have the user select a store as their favorite, and make it so shopping is the first thing that pops up and with an easily accessible sales flyer tab. Actually have a website configured for smart phone use and don't just have the app take the user to the regular website which is configured for a computer. At least have to shopping feature be in the featured tab and not the more tab..AsosolifeVersion: 3.16

✓ DisappointingI was excited to download and try out the app, but it’s pretty much a waste of time if you have an iPhone. I can’t speak to different models or different brands, but here is what I observed, compared to other grocery stores, like Publix, Costco, Sam’s or Walmart: 1. I couldn’t find a way to log in and set up an account. That means I can’t share my list with my husband, who does the actual shopping. 2. The Print Shopping List feature didn’t work. I pressed the button, and I’m on the same network as my printer, but it doesn’t engage. 3. There is no Search function! I spent a lot of time wading through menus to find what I wanted, and then couldn’t get the darned thing to print, as mentioned in #2. 4. I’m a first-time Aldi shopper. It is bad enough that the app doesn’t show prices. It also completely lacks most product descriptions and NO list of ingredients. I have to be on an egg-free, gluten-free diet, among others, and failure to list the nutritional information is a deal-breaker. Heck, at least show a picture of the packaging information! Bottom line. The app is attractive, but with no nutritional information available, as well as the other shortcomings, I’ll just go somewhere else..PW in AtlantaVersion: 3.16

✓ I love Aldi but not the appI deleted this app because it’s not useful. This is sad b/c I love Aldi! You can’t create an acct or sign sign in, so anything you put in your cart or the shopping list is gone if you leave the app. The search function doesn’t work well. The app is simply not user friendly and lacks SO much. And what is up with being directed to the store to find the price of an item? if I have chosen my store why is the price not there? There are so many things that need to be corrected with this app. I suggest the developers take a look at how smooth the Walmart app works. Just go to the Aldi website because that’s where the app ends up taking you anyway. AND you can’t sign in to the website either, so it’s the same issues as with the app, it’s all a huge frustration. I typically use curbside service at a different store simply because it’s too much trouble to use Aldi app/website. People need to STOP leaving reviews for the STORE, this is for the app which is horrid!.00_jackieVersion: 3.16

✓ Card Charged , Pickup Order Did not ProcessI used the Aldi app to do a grocery pickup order. At the final stage of checkout AFTER I entered my payment information, I got a message stating that I was not logged in (I was). I immediately got the alert from my credit card that the amount of the Aldi order was charged to my account and approved. However, there was no confirmation from the Aldi app or via confirmation email that the order actually went through. I then attempted to contact the Aldi store directly to see if they received the order, only to discover that Aldi stores do not have direct lines. I then googled and was able to find an online order customer support number for Aldi. They were of no help, because their online orders are actually through INSTACART. So the Aldi customer service rep could not help me at all as he could not see anything on his end, but he did provide me with the Instacart customer service number. Instacart confirmed that no order went through and assured me that the charges should drop from my account within 2 - 3 hours. So now, not only do I not have the groceries I needed, I have to monitor my account to make sure the charges fall off. And then if they don’t, I have to make yet another call to the credit card company. Save yourself the hassle and don’t order online with Aldi..StarFire*Version: 3.19

✓ What ifI love Aldis but what if the app was just as good as ordering online?? Online you get a lot more interaction with your shopper as well as text notifications(when you approve text notifications). When you use the app you don’t get to communicate with the shopper at all. The first time I ordered thru the app they left my groceries at the door without a knock or any type of communication! Had I not checked the app for the order status my groceries would have stay outside in the rain for who knows how long. You also don’t have the option to choose substitutes or add items. The app needs a lot of work! From a menu with categories instead of 6 categories on the home page to some type of customer service chat for when you have issues for example if something wasn’t delivered and wasn't cancelled from the order. Aldis deserves 5 stars but this app does not! I will continue to use the online order system instead of the app until updates are made..BabettexoVersion: 3.16

✓ Love ALDI but not the appALDI is a tremendous asset to any household or community. Clean stores, friendly staff, quality products, competitive prices and more. Produce beats the competition hands down, at least in the Lakeland area. However, there should be some basic app functionalities like notifications, ability to select favorite stores, view in/out of stock items, ability to purchase, ship, deliver, etc. ALDI could easily be more profitable if the developer could incorporate these items and perhaps more to stand out from the completion. I will be happy to upgrade my review once complete..FSUTalg8rVersion: 3.16

✓ EhI love shopping at Aldi, and was kind of hoping the app would be similar to the Kroger app, where it’s easy to navigate, put things on a list, find sales or coupons, and even schedule a pick up order if that store has it. But, no. I spent close to ten minutes trying to find an easier way to use this early 2000s-looking webpage but couldn’t. It was actually kind of irritating that even navigation was a pain, and the only thing you can really do on the app is put a grocery list together. Outside of that, it’s a glorified sale ad and store locator. If you need any of these, you can use different apps on your phone (mostly Google) to get the job done without trying to figure out what you’re looking at..CodaC2010Version: 3.16

✓ Instacart is terribleI deleted my Instacart app since I had problems with scamming shoppers even when I left big tips (not delivering groceries, not being fully refunded for stolen items, shoppers putting heavier weights then keeping the excess, stealing items). I love Aldi and am so disappointed it uses Instacart for its delivery. I was so excited when I saw Aldi started a delivery service and spent white a while figuring out the app to find out at the end that they use Instacart. Only my shopper was not reachable like in the Instacart app. I used the Aldi delivery service for the first time today and was again not provided all my items and know from Instacart I need to file a reimbursement immediately. Now I will have to pay another delivery fee or go myself which defeats the purpose of delivery..KAESZ2020Version: 3.13

✓ Love the store HATE the appThis app is not user friendly. It’s easier to explain what this app doesn’t do.... 1. Save my selected store location 2. Save my shopping list. You either print it, email it, or it’s gone 3. Keep users email stored so you don’t have to retype it when emailing the shopping list 4. Add the total of items in shopping list 5. Allow users to search items available 6. Provide prices so shoppers can know what to expect before going into the store As a mom, any extra step takes away from my time, making the app of no use to me. Honestly Aldis, check out the ease of the Dollar General app. I can literally create a shopping list from my home and know exactly how much I am saving, and how much I will spend in the store. I can browse coupons, then put my phone number in at the store, and my coupons are used right there. Yes I save more money with Aldis, but all the extra steps I have to take (bagging my own items in the store with my infant..... it’s already hard enough shopping with kids) and the fuss with the app....... Aldis is looking less and less mom friendly.Aldis or notVersion: 3.12

✓ Waste of an AppAldi keeps doing these “updates” where one minute you can view the weekly ads through the app, then the next minute you can’t (redirected to web browser instead). That’s the only thing I use the app for since it has no other relevant function. I wish they’d follow the steps other other grocery chains and have a more user friendly app that doesn’t make you enter your location each time you want to view the ads, let’s you search their staple products to see what’s available & the price, and allows you to view the weekly ads (a plus if I don’t have to constantly zoom in on the ad to see things…weekly ad forces you to zoom in to make the screen legible, but preview ad for upcoming week doesn’t)..Daily SpecialVersion: 3.15.3

✓ Really, ZERO stars. App is absolutely pointlessApp is horrible. There’s no way the ratings are real app users. The best part about it is that it brings you to their online page if you want to look at what the store has. That defeats the purpose of an app! And if you want to make a grocery list with the feature on the app it doesn’t let you pick their products and find the price. You have to manually add product that may or may not be there ( you could write a tonka truck if you wanted) and then the price section is just there for you to fill out. I can’t add their products with their prices, it’s basically a blank sheet that you just write whatever you want. Is just pointless..TiongtungynnvfVersion: 3.16

✓ App not worth it IMOI tired the app and every time I want to place a pickup order, it takes me to the online site. So why bother downloading the app? In addition, nowhere that I see does it say that when you place a pickup order, that you must process it through Instacart when you get to the store for pickup. It also doesn’t say this on the sign (at my ALDI pickup area) so you are left wondering how on earth to let them know you are there for your pickup. The sign at my ALDI says “use the app or text” to let them know you are there, but doesn’t specify Instacart app nor is there a phone number on sign so you know where to send the text. When you ask the people who bring out your order (after you e walked in the store to let them know you are there), they just shrug and say it’s a third party company and they don’t know how it works. Deleted app..MomOf2+twinsVersion: 3.15.3

✓ Not as good as it once was.I was surprised then thrilled when I first encountered Aldi inside the US. Seeing the clean efficient organization that I recognized from Germany was refreshing. The prices were so low with such high quality! As Aldi has adjusted to American tastes the basic supplies have had many prepackaged items to them. I notice this latest app version keeps refreshing with the Illinois store’s information. I have no interest in prices or sales away from my location. I wish I could see the “Aldi finds” like I once could. I wish I could see local items that are on sale this week instead every item in the company’s inventory..Abu Redha AliVersion: 3.19

✓ App Needs serious work.I absolutely love Aldi's as a store but this app needs a serious make over and this is my main form of shopping at Aldi's. With my busy schedule I just don’t have the time to drive 20 miles to Aldi's for me to go grocery shopping which in result I was utilizing this app quite a bit. ( I know oh poor me, but I on avg. work 70 hours a week esp. come summer time.) Before, the app was just ok and it was working just enough to do what I needed. For whatever reason I can no longer save items as favorites which makes it easy to shop and numerous times I’ve had items saved in the cart only to come back and sign in to find my whole cart empty. I’m not one who usually writes reviews but after the other night of spending a few hours figuring a grocery list and shopping my through the app only to come back and find my cart empty, I lost it. Aldi’s do your due diligence and get this thing fixed. Auf Wiedersehen!!.Ajm136Version: 3.16

✓ Love the store, not the appAll of the reviews I’ve read seem to be exclusively about the store itself (and I agree that it’s a great store!) however, the app itself is pretty useless. It allows you to view the weekly ads really quickly, but that’s it. If you want to do anything else, like order groceries online, it will just ask to open web browser and take you to their website (so then why am I bothering with an app?) and the only other feature is a grocery list. I was excited about the grocery list option because I thought it would be like the Kroger app, which allows you to view all store items, including prices, as you create the list. Unfortunately, not. You type any items you need (hoping they carry them) and you manually write the price in yourself (so I guess if you go often enough and just know the prices off the top of your head).. so pretty useless in the end. In the end, it’s easier to just go to their website. No use downloading an app..CaptainamericagirlVersion: 3.14

✓ Great store, lousy appI was relieved to see that Aldi has an app to assist customers while they are shopping. It was helpful in that I didn’t have to try and keep a running total of how much I was spending on my phones calculator, helping me stay within my grocery budget. My biggest complaint with the app is that the QR reader does not work at all. At first, I thought it might just be a problem with my phone, but other apps with QR readers work fine so it leads me to believe that this is an issue with the app. Having a functional reader would have saved a lot of time by not requiring me to manually enter in everything I was buying..Rokkett77Version: 3.8

✓ Deserves zero starsThis app is useless. I couldn’t even sign in without giving an address for delivery, which I don’t want, and isn’t even available where I live. You can’t search for individual products, without scrolling through lists of products by category. These lists do not even show all products in the category. They do not show availability in your local store. The web site is no better, because the app and web site are one and the same. There is curbside, but it is equally awful. The only way you can shop ALDI hassle-free is go in the stores, which I have not done during the pandemic. I guess German efficiency didn’t make it across the pond. I’ve deleted this app twice, after hoping upgrades improve it..OnchisoreheadVersion: 3.14

✓ No weekly ad info anymoreWhy does the weekly ad feature not work anymore? It just keeps redirecting to safari but then doesn’t bring up the ad. Not being able to look up the weekly ad through the app makes it rather irrelevant. That and the shopping list were the two reasons I used the app. I would love to see the shopping list have a few features added to it. Being able to create a list using categories would be nice or at least a feature that would allow the user to move an item to a different place on the list would be nice. I love that I can use it to keep track of how much I’m spending so I don’t go over budget, but I always feel like I wish it had a few more features than a basic list and calculator..MkmmavVersion: 3.15

✓ Aldi App is UselessLove Aldi store for grocery shopping. Aldi app however is useless. Only helpful feature it has is to make a grocery list. It does not allow you to search for specific grocery items available at their store. When I make my grocery list I like to make sure all the items I need for baking are available at the store I am going to. If all items are not at one store, I must spend additional time and gas to travel to another store. When in doubt if Aldi has a specific item I need for a recipe, I shop elsewhere. I thought downloading their app would allow me to shop at Aldi’s more often since I prefer to shop there but the app was NOT helpful..LiltygrVersion: 3.15.3

✓ App is behindA lot of people are leaving ratings for the store not for the app itself which is misleading. When I seen the 4.8 rating I thought I was in for a well designed app. Wrong ! The app lacks a lot of character and key features shoppers look for in an app. It should allow you to select a store, view that stores specific catalog, see what product inventory is in/out of stock, and add it to a cart with a total price. I’m sure people don’t want to waste gas driving to the store only to find out something is oos. I love Aldi but other apps offer more convenience like Walmart, Target, Kroger where you can basically do everything right from the app. I find myself getting groceries from there simply because their apps are functional. Which I don’t necessarily like but it works. Hope to see improvements in the future because right now the app is useless..LevanjoVersion: 3.16

ALDI USA works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ALDI USA.