CareCloud Companion Negative Reviews

CareCloud Companion App Complaints & User Negative Comments 2024

CareCloud Companion app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using CareCloud Companion? Can you share your negative thoughts about carecloud companion?

CareCloud Companion for Negative User Reviews

✓ DisappointedI was really excited about CloudCare Companion, because it meant I could finally check in/out my clients on my iPad! Unfortunately, it is only available for providers, which would mean my boss, but not the rest of us therapists. This tool needs to be available to all users of CloudCare, because we are the ones who are doing the work with clients and need to check them in and out. I don't want to lug my computer with me, as I do home visits, but unfortunately, until they make this app one that we can all use, that is what I will have to do..Dulce75Version: 1.3

✓ Slow and buggySlow and buggy!.GT5612AVersion: 1.7.8

✓ Was working reliably but no moreMy office of five providers use this software. I always look at my schedule on my iPhone 6+ but during the last few days, it tells me I have no appointments on any day, past or future when, in fact, my schedule is full. Un-installing and re-installing improved nothing. Very disappointed..Suzannev42Version: 1.7.7

✓ App doesn’t openSad that I have asked Care Cloud numerous times to fix this and they continue to not fix it..907 way up northVersion: 1.8

✓ TherapistId like an option to receive notifications when clients are checked in/out. Id like to be able to send appt confirmation text/email from the ios app. So Incredibly slow, that i dont want to do anything besides look at current schedule that originally displays. Anywhere u click it takes a long time to load or freezes. Took 5 mins to add a pt to my schedule. Please make this app faster!.Frustratingly slow 2015Version: 1.8

✓ Terrible CompanyThe app is slow and quirky, but the problem is the company. We had upgraded to get “concierge” services. The right hand does not know what the left is doing. Abysmal communications. As an example, they did not tell Medicare we were moving … so 5 months of no Medicare checks!. My nurse practitioner is close to quitting … she figured out CareCloud was getting lots of denials … we hired a different company that has been figuring it all out and money is starting to flow. I told care cloud they were fired and it took 3 months to make it happen..ZoapzudsVersion: 1.8

✓ Has potential but needs improvementI am a clinical psychologist who uses the CareCloud software in private practice. The companion app is handy for taking a quick glance at patients scheduled for the day; however, the app is buggy (it freezes anytime a Friday is selected and the app does not load at all if opened on a Friday). The app is also limited in features (you can view patients' charts and existing notes but are unable to create new notes). Would love to see an update that addresses these issues in the near future..Dizzy hawaii girlVersion: 1.7.3

✓ Important Features Need to Be FoxesNicole Front Desk’s review was really thorough, so please reference it for good input. My two cents to chime in are that for emergency situations (like what my office is going through this morning), the app would’ve been great to use...if simple things like being able to check-in and check-out a patient were possible. I’ve signed in and out countless times trying to get it to work, but I constantly get a red Failed notice at the bottom of my phone’s screen. These are the nightmare moments when paper charts start to sound like a REALLY good idea again 😓.Jen M-CVersion: 1.8

✓ AvailabilityShould be available on all apple mobile devices not just the ipad.Jd531622Version: 1.1

✓ Awful. Needs a lot of work.This app is terrible. I have used many different EMR mobile versions over the years and this one is the worst by far. The capabilities are VERY limited. You cannot even put in a simple note. When we contacted the company we were told that there were no plans to improve this function. It is basically only good for scheduling patients and reading previously scanned documents. And the most frustrating thing is that the security features are not only way too intense, they cause you to not be able to log in sometimes. Are you actively using the app for more than five minutes? Got to put your password back in. Switched to another app for half a second to look at an X-ray? Got to put your password back in. Trying to reopen the app without using it for a few minutes? Good luck with that because it is going to say that it no longer works and you have to restart it. Sending an email through the app and you had to check your contacts page? Guess what, now everything is erased because whoever created this app is a moron and doesn’t know anything about how people practice medicine in a practical sense. The EPIC mobile app is way less strict with the password thing. This app is frustrating and barely worth the space on your phone. If you are thinking about wasting your money on CareCloud for your practice don’t do it. The developers need to trash this entire thing and start from scratch..Kermit606Version: 1.8

✓ Not very usefulThe only thing this is useful for is checking schedules, the rest is very basic and functionless..Michael.footeVersion: 1.8

✓ Freezes constantly!!Not a plausible application to look up a physicians schedule!.EstratigoVersion: 1.7

✓ Things not to haveShows the patient balance to all provider. Can't control what info is sent to the iPad. Not all provider / staff should/need to see the clients balance. The app is very limited. Not a complete app..Richard124454Version: 1.1

✓ Come on guys...for providers only? Really?I'm the CEO of the company but can't use the app because I'm not a doctor. Not well thought out. Save the download effort until this gets fixed..AvAceVersion: 1.3

✓ BugDoes not work with ipad2, it simply freezes and you cannot even log in. Still no better with 1.7.9..Nrj53Version: 1.7.9

✓ Front desk coordinator at a Primary care Physician’s officeI love CareCloud. It is a phenomenal software for medical practices. I want readers to know that this review is only getting 2 stars because I think the carecloud app needs an update. However, the entire software in general also needs an update. It would be highly convenient to make the app more efficient. I would like for the carecloud app to be updated in the following areas: 1. Create new patients 2. Edit patient demographics 3. Incorporate the carecloud patient portal into the app for employees. 4. Allow e-prescribing so that we don’t have to call pharmacies all day long and not bother the doctor to create a new “simple encounter” in order to electronically send medications to pharmacies (this is a problem on the actual software as well). 5. Create a better method for notifying the office when pharmacies/ patients request a medication refill. 6. Automated phone calls for appointment reminders (software in general). The automated text messages are great, however, many older patients still lack cell phones. 7. Be able to instantly fax a patients face sheet from carecloud directly. Currently, we have to print them and fax them, or download them and save them to the patients chart and then send them electronically. This simple feature would save so much time during the busy work day. 8. Provide more details in carecloud referrals. Provide more than just the name of the provider we are referring to. Currently, the doctor will print the referrals and the front desk employees will write the providers specialty, phone number, and address on the referral and then scan the referrals into the patients chart. This process takes up an incredible amount of time for us. It’s would be extremely helpful if that information could be printed out on the referrals and have the referrals automatically load into the patients chart for easy access if we needed to print them out again/ send them to the doctor we are referring the patient to. There are many others but these are the big ones that we would really like to see happen. I know you guys can do it! Carecloud is great! I would just like for it to be even greater! I hope someone reads this and really takes my recommendations into consideration.Nicole_medical_frontdeskVersion: 1.8

✓ MDI am the provider but cannot open the app even after deleting and reloading.WF BarnesVersion: 1.3

CareCloud Companion works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CareCloud Companion.