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MarketSurge - Stock Research App Complaints & User Negative Comments 2024
MarketSurge - Stock Research app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using MarketSurge - Stock Research? Can you share your negative thoughts about marketsurge - stock research?
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MarketSurge - Stock Research for Negative User Reviews
✓ Please fix search bar and sales and earnings unitsI use this app every day for its data and have been using it for the last year. I really really wish they would fix two issues however that come in the way of usage: 1. When searching for a ticker and type a few characters and delete the previously entered character, instead of deleting one character it will delete two characters. So TQQQ to one back will give you TQ instead of TQQ. This is extremely annoying when you are in a pinch trying to access data. 2. When we view sales and earnings in the ‘Fundamentals’ tab many stocks always get their numbers underreported by 3 orders of magnitude! I think this is an issue with ‘millions’ vs ‘billions’ and it takes the value in billions and shows it under the units of millions. So a stock making 2billion in sales will show up as 2million. Again very annoying. Please fix these!.Version: 3.6.1
✓ Market Smith ReviewVery poor quality , videos on webinars do not run properly. If you subscribe they will not refund you money so be careful. I called customer service and they outrightly declined to refund even though I called them within an hour of stating my subscription. Very bad experience. They also told me something is wrong on user side hard to believe . A user who owns iPhone does not know how to run a video..Version: 4.16.1
✓ Price does not update automaticallyThey messed up this app by not having the price continuously update. I have my settings set to “Real Time Price Data” but you have to constantly toggle between different time periods to get the latest price on a ticker. When you put in a stocker ticker, it gives you the price for that specific in time, and does not update accordingly as you have the app opened. I have tried clearing the cache, logged out, and logged back in, but it does not fix the stagnant price issue..Version: 3.5.1
✓ $200 a month?? Seriously?May be a good app but come on some of you people who try and charge exuberant princess which you will try to justify by this and that. If it’s sooo good of an app (yet to come across one) that makes so much profits for subscribers, why haven’t anyone or any reviews of such write ups or reviews have not been seen or heard off on any reputable magazines or any media yet??? Those that are such good traders would not use this as well because they are successful as it is with their own methods as well..Version: 1.12.2
✓ Buyer bewareThe desktop tool is full of great information and research. The app however, does not “guarantee that the software will work 100% of the time.” Yes you read that correctly... this comes straight from their own employees telling me that notifications of alerts that I create will not always work. What a joke... calling and trying to get customer support reminds me of a company with a handful of people that made a cool product that don’t really know how to support it and/or care to invest in to make the experience better for the end user. They just want the incredibly expensive monthly fee from you to not guarantee their software to work. This product will for sure ramp down and so away shortly... don’t waste your time with this company..Version: 3.6
✓ Feeling ripped offSigning up for a subscription via in app purchase. Transferred phones and now have no option to restore subscription. Old login didn’t work either and had to create a new account. Terrible.Version: 3.6.1
✓ Almost thereAgree with previous review that with the expensive fee that please invest in developing showing base information and tracking price like ipad & pc. Thanks MS!.Version: 1.5.1
✓ App doesn’t work, lousy custom supportDownloaded this app and selected the free trial, but all that appears to provide is access to monthly chart of AAPL. There is no other functionality and selecting other features and stocks returns errors. Customer support is absolutely useless and their suggestions were to install an update (already had the latest) and delete and reinstall the app You would think that for $149 a month they would provide not only a better app, but also adequate customer service..Version: 1.12.1
✓ Great content - a lot of bugsApp is great and easy to use; however I frequently have to reinstall the app as the charts and lists function does not work (shows nothing and gets stuck loading)..Version: 4.13.1
✓ Margin CallHaving a week to try out the app is not enough time to fully evaluate the features. From what I’ve seen many features I can replicate in other apps, but not all in one app. Spending $149 per month just to have convenience in an all-in-one app seems unreasonable. Too the separate apps have other features missing in MarketSmith. In search for more data and better interpretation I think I’m better served by more data sources..Version: 2.0.2
✓ Can't login using googleCan sign up on website using google but can't login to app with it. Useless..Version: 5.0
✓ Still has issues with iPad ProAlthough it doesn’t have all of the features of the desktop version, it used to be a pleasure using this app with my iPad Pro. It’s been buggy for the past few months. They fixed most of the issues in a recent update but one still remains when viewing revenue and earnings info on a daily chart. Since I travel with my iPad Pro rather than with my laptop I was hoping that they would be adding more desktop features to the app but if it takes months to fix very visible bugs, I’m not holding my breath about any major improvements. It’s unfortunate because being limited to the reduced functionality of the app I don’t get to use everything I’m paying for..Version: 1.12
✓ Old technology by today's standardsThere is some excellent proprietary software behind IBD and MarketSmith but it's age is showing. The screening software pales in comparison to so much new stuff out there like TC2000, Stockrover and Finviz. And then there is Trendspider that has a lousy screener but great analysis and trend charting ability. MarketSmith is more of a trust me I'll find good things for you product. Personally I just didn't find the value and I am undecided about just staying with IBD currently. But no, the $'s didn't add up for me....Version: 4.9
✓ Free to download but not to useNot really free..Version: 3.8
✓ App Not The SameI wish the service through the app was more like the service online. You can’t create and edit screens, and the news as well as other features aren’t available. Using a tablet, the online version doesn’t work as well with the cursor as a full computer. The app version misses out on some of the options. Can’t win either way..Version: 4.2
✓ Low quality appCrash all the time.Version: 2.0.2
✓ Terrible surprise!Why no e-mail warning of this drastic change? I get up this am and go through my morning routine and I thought MarketSmith for iPod was broken. I deleted the app and downloaded it and no change. I changed my password and still looked very strange. Finally a phone call to a real person and he talked through a number of things to help me understand it. I still do not like it and was not expecting to have to spend time re-learning what was already a good app. I hate it..Version: 4.0
✓ Not convenient to use at allIt’s hard to use the app. When you use in on pc you have access to much more information. App doesn’t give you all features of Market Smiths which is very very frustrating. Where I can see my stocks list that I created? The names of funds? What group it belongs to, and the list of stocks in the group? In the news section the links don’t open most of the times. It’s about time you fix bugs and make it more user friendly..Version: 3.0.1
✓ Lot of BugsI have subscribed to this app yesterday. Since it was a holiday, so thought of exploring. I registered with a lot expectation with some good reviews from traders. However, I am unable use their website, app is full of bugs at this moment. Wrote to customer service till now no response or restoration website portal. So, my first impression is affected for this highly expensive service..Version: 3.6.1
✓ It does some thingsI love marketsmith and would prefer to use it exclusively on the app, but the functionality is not there. The webinars start over anytime I pause them. I can’t see into the individual groups to check what stocks are in them like I would on the web version. I use the app everyday but it’s no substitute for the web version.Version: 4.17.5
✓ Unable to cancel subscriptionTried to cancel subscription by calling but no is barred from iPhone. Tried to cancel on settings for MarketSmith but the sub is not listed. Tried to cancel on web site . It won’t allow me as I took the sub on a phone. What type of organization are you that prevents one from cancelling subscription.Version: 2.0.2
✓ IPad VersionThe iPad version is terrible compared to the PC. Even if you use the browser version on the iPad (Safari or Firefox or...) every time you select something the keyboard pops up. I think I t is due to the focus on the ticker symbol field. Scrolling is impossible. They must apple users are all hippies and hate capitalism. :) Maybe the new owners will invest a little money in the app or at least make the browser version work like the PC version which is where I am forced to use the service. I would give the browser on the PC 5 stars..Version: 3.7
✓ Great App but missing some key elements on iOSThe 'Base Stage' element is missing on the iOS version vs. PC/Mac. I wish for the HEAVY subscription fee being charged, all the features should be included on both versions..Version: 1.5.1
✓ New iPad format, a step backwardsPreviously, I found the MarketSmith app for the iPad to be excellent. The prior MarketSmith app enabled me to quickly access a number of stock reports such as weekly new highs, stocks having earnings already reported, stocks with upcoming earnings, and a host of other reports. With the recent app revision, these invaluable reports have been omitted. Today I attempted to access the growth fund screener, and when I clicked on a specific fund in the smaller 2x2 format, it gave me the full screen and profile view. However, in the full page view, when I attempted to scroll to the next fund, the app directed me to stocks with up volume. Unfortunately with a change of ownership, to me it seems that the app has taken a step backwards. Only time will tell if we have permanently lost these features, but hopefully the new ownership will be sensitive to investors and restore these omitted components of MarketSmith that made it a great program..Version: 4.0
✓ Careful your inbox might explodeI never write reviews. In the past 10 years of owning an iPhone I think I wrote 3 but this app takes the cake! Honestly just downloaded it to see what it was about. Wasn’t for me so deleted it. Little did I know that they automatically signed me up for all types of stock market alerts... as in over 10 emails a day! I unsubscribed on the app, logged into their website and unsubscribed AND even called their help line and asked them to remove me... still getting emails!.Version: 1.11.1
✓ Update the mobile AppProduct is phenomenal. Update the mobile App to match PC capability. Please change the name back to Market Smith. Smith has a much better connotation one of skill and discipline. Surge has a false sense of explosive expectation. Also change the color back to orange. Who thought these changes were a good idea. The prior logo color and name were instantly recognizable. Please change it back and leave it alone. Upgrade the product not the look..Version: 5.0
✓ ParochialCan't find UK AIM stocks. Pointless for many investors. £80+ per month in app subscription! Even the help line number is an US number without even bothering with an international dialling prefix... Says it all really. No idea why it's allowed on the UK App Store..Version: 1.6.1
✓ IPad version released in July 2021 is terribleMarketSmith is a great product overall, but this review is for the iPad version released in July 2021. Much of the functionality to move between stocks in your list has been removed. When typing a ticker into the search box and pressing enter, this does nothing to change the chart to what you’re searching for (as was the behavior in the prior version). Rather, it adds it to the recent searches and you have to go back to select it out of the list. This is an unintuitive interface. Further, you can no longer bring up your list to display at the bottom (at all) with a double tap, and if you search for a stock in the list and bring up the chart, swiping left or right seems to randomly move you to another spot on the list rather than move the chart for the stock that is next in the sort order. Sure, the prior version for the iPad needed some work, but this latest release is a major, frustrating step backwards in usability..Version: 4.0
✓ Great AppEnjoyed the 7 day free trial and the app is great. However, after the 7 day free trial monthly membership is £89.99!.Version: 1.5.7
🙂 MarketSurge - Stock Research Positive Reviews
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