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The Times of London App Complaints & User Negative Comments 2024
The Times of London app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using The Times of London? Can you share your negative thoughts about the times of london?
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The Times of London for Negative User Reviews
✓ Bad customer serviceI am trying to cancel my subscription, and no one has gotten back to me through telephone or email. I refuse to pay another month. Once someone contacts me to help cancel the subscription, I will edit this review. Edit: So my subscription was canceled, and yet, I was billed $6. I was basically robbed, and am appalled. No one will get back to me still. Awful..Version: 4.2.0
✓ Terrible.Poorly designed app. Layout is confusing. Why does the times and Top stories take up two of four tabs when they both have the same stories? Once you do find the world news tab (good luck) there's no way to further explore a country or topic etc. There's no way to follow a topic ie tabs. You constantly feel like you're not able to view all the stories that are on the website and for a subscription based service this isn't good enough. You can tell the know it's not working because they have a permanent headline explaining how to use it. If you want to see how a app should be done purchase the guardians app..Version: 1.2.1
✓ Knackerrd since latest updateIPhone 6. Cannot download today's edition. Can download yesterday's edition but stories only viewable until the first add (so first para) then they cut off. Crossword won't load due to an "App transport security policy" requiring a secure connection. Useless..Version: 4.0.0
✓ Can’t cancel!Be aware! I signed up to read a few things but if you’re overseas (like me) then you can’t cancel your subscription in the app! You have to ring them in the uk when it suits them! So now I’ve paid much more than I intended and feel ripped off. Avoid..Version: 4.6.8
✓ Infuriating!This app logs me out automatically every time I close it and when I try to log back in the keyboard seldom appears. This only happens on my iPad where I prefer to read. Grrrrrr'!!!!!!!.Version: 8.5.1
✓ Can’t cancel without phoning England?!If i could give this zero stars i would. I downloaded the app to try for a few months but im barely using it so want to cancel. You can’t! I am stuck having to stay up crazy late at night (i live in new zealand) to try to phone the uk to try to cancel (they only let you cancel by phone). How the apple store allows this app to get away with this I don’t know but I intend to complain. Insane!.Version: 7.9.0
✓ No Dark mode, Can’t filter via sportIt’s 2022 & there is still no Dark mode for this app. I signed up for 6 months of the Times but I’m finding it unusable without dark mode. I won’t be renewing my subscription. You also can’t filter by topic, as in if you select sport, you can’t show all the football stories…you must blunder through all sports stories to find the individual sports story that might interest you. A terrible excuse for an app of a major publication..Version: 8.1.2
✓ App is crapI use the app to access the cryptic crosswords. Frequently I will be unable to access anything on the app as it thinks my subscription has been canceled, which it hasn’t. If I use a web browser I can access my subscription. I’m canceling my subscription and switching to the Guardian, a better cryptic, and a better app..Version: 6.1.0
✓ Please fix bugs1. Images load slowly, if at all (I’m in California so maybe the CDN is better in the UK?) 2. You display ad spaces when there are no ads. 3. When you switch apps, like to send someone a link to an article you’re reading, and switch back to The Times, it restarts the whole app and you lose your place. 4. Articles sometimes show a video play button over the thumbnail in the article list. When you click in there is no video, just an image..Version: 4.6.13
✓ Be aware of the trial !!I subscribed for the one month trial but didn’t like the fact that even as a subscriber the articles are populated with adverts. I cancelled the trial but Times took two months of subscription payments anyway, then refused to refund. You have to cancel the subscription in the App Store AND on your PayPal account (which they don’t tell you). Had to go to PayPal Resolution Centre to get the refunds. Be warned!.Version: 4.6.8
✓ Good news source hampered by annoying adsEven as an American, this was my go to news source for two years as it allowed me to skip past the annoying day-to-day political annoyances of the U.S. and read news pieces that were not simply clickbait. This changed a few weeks ago when the app introduced annoying ads that require you to drag the text above or below (dragging the ad does not move the article along), a task made more difficult by ads that are nearly the height of my screen. Additionally, even with my ringer turned off, some ads play annoying music that completely destroys my trust in being able to discretely read the news. I’m especially bothered because I’m paying for the subscription; I should not have to contend with annoying ads in a payware app..Version: 4.6.3
✓ App not working?On an iPhone 11 max pro! Opens and then freezes on first page. Can’t scroll, Cant make selections. Help..Version: 4.6.8
✓ App run by KafkaTimes, which has great content, sends you daily email summaries. Even if you have the app and a subscription, when you click on one of those summaries to read further, it will ask you EVERY TIME to register. Though there is a “remember me” feature, it doesn’t seem to work. If you then go to the app to find the article, there appears to be NO SEARCH FEATURE. So you are left knowing there is twrrific content you are interested in, but no way to find it without completing a laborious registration effort each day. Get your departments working together!! Reviewed from an iPhone X.Version: 4.4.4
✓ Sticking to print…Subscribed to app. Basic subscription not working. Endless loops with no way out. Unhelpful customer service. Gave up. I don’t think the tech quality matches the journalism..Version: 8.1.1
✓ Times ads are really distractingI use the app every day to keep up with British news and have done so for the past couple of years. Lately though I am being driven to distraction by the Times own-brand ads that pop up in every single article. One is for their podcast and one is for a daily email about coronavirus. Sometimes I get both in one article. They take an age to load and are hugely disruptive to the reading experience. I am very close to cancelling as I don’t have time to sit and read this paper on a laptop..Version: 4.6.12
✓ Want Irish newsI love this app but I do not want Scottish news id rather have Irish news how can we switch?.Version: 4.4.4
✓ Horrible updateI used to laud this app, but this version is horribly buggy with continual freezes. Please update asap..Version: 3.2.0
✓ Comments section doesn’t work as can’t update personal details in appPaid Subscriber from the US here…great news content but comments section doesn’t work for me..Version: 8.9.1
✓ Plays advertising video on nearly every articleI pay a premium subscription to the Times for this app, yet on nearly every article an advertising video plays. Favouring cash over the customer. Not impressed at all. Please remove and get the app back to a great experience..Version: 7.3.0
✓ Impossible to cancel the subscriptionBe aware that if you are overseas and want to cancel the subscription they make it almost impossible. I tried calling , emailing and now gonna have to call my bank and see how they can call this recurring payment. Worst customer service..Version: 5.3.0
✓ No longer works offlineThe new app needs an internet connection to work correctly. You can no longer download a complete newspaper to read offline. All images disappear once the internet connection is lost. Whoever decided that was a good idea needs to re-evaluate their position.Version: 7.9.1
✓ Does not workBoots to first page ( no content) then crashes. Same crash before and after the latest IOS update. iPhone 11pro..Version: 4.6.13
✓ Awful appThis app is awful. Unable to download current or recent editions. I have deleted and reloaded the app twice without any change or improvement. I seem to remember another episode maybe nine months ago where the same thing happened on this app..Version: 6.4.0
✓ International subscribers underservedThis is another repeat: Very good app with the exception that free ebooks and some video cannot be accessed by international subscribers. No progress on this for years despite repeated messages and excuses from the Times. Reduce cost to adjust. No response from the Times. Perhaps times to unsubscribe..Version: 4.1.2
✓ Most awful newspaper appI subscribe to the times and it’s a wonderful paper to read. Whoever the ios and iPad app are horrible way to read. Makes the reader work hard to find articles or sections. Search is not really search. Have one typo and the search ends with nothing. Not even aproxímate results. Oh wait the best part, where is the search button? So now I have the web version instead of the app. Pls review this it’s not cool or productive. Your better than this sorry app..Version: 7.12.0
✓ 74% Could do betterCan't comment despite enquiring and having confirmed I hadn't been blocked. Also annoyed that my music disconnects because of the advertisements that intersect my reading. Otherwise I enjoy the content which is the most balanced on divisive issues as I have experienced, including the BBC, although that is a very mediocre and propped up entity. Well priced compared to the Telegraph and probably more balanced. Not keen on reading Matthew Parris or the Red Box (except for about 30%). But it's still my preferred source of UK news. Thank you..Version: 4.6.8
✓ Why aren’t comments working on mobile??.Version: 8.5.1
✓ Good but could be improvedThe core app is great, and does exactly what it says on the tin. However, it is a bit behind the times. To enhance the app and user experience further, it should definitely offer the ability to, optionally, receive push notifications on breaking news and/or specific news categories. It’d also be great to be able to comment on articles (with the ability to upvote/downvote other readers comments) & engage with other readers. Many of The Times’ competitors have been offering these features for a long time now..Version: 4.2.0
✓ Not compatible with iTunes subscription of the newspaperRubbish. Why doesn't the app let you read the newspaper on iPhone if you have paid for a subscription through iTunes? it seems entirely pointless otherwise.Version: 1.6.1
✓ Being a bit picky hereObviously use it for the content but the app could do with improving. Just use the New York Times app as the benchmark.Version: 4.4.4
✓ App Upgrade terribleWith the apparent “upgrade”, unless you are constantly online, none of the images load. The old version would effectively download the edition. This is just amateur hour..Version: 8.2.0
✓ ...but for the ads!This is a well presented app and easy to navigate. However, considering it’s a subscription online news service, it’s frustrating that ads appear mid article which disrupts flow and spoils the experience..Version: 4.6.1
✓ A curate’s eggI came to The Times because it has what I think are the best crosswords but I stayed for the news and other aspects. However I am seriously considering moving elsewhere because of the new draconian censorship policy applied to readers’ comments. Readers I’ve come across are increasingly annoyed and puzzled that innocuous comments are being deleted or “withheld pending approval”. I have the feeling that an algorithm is being used to censor comments and only later do humans come into the equation. The situation has become Kafka-seque. Replies I’ve received from Online Customer Services have been anodyne non-replies. I urge a rethink on censorship policies. Regards, Martin Pooley.Version: 7.4.0
🙂 The Times of London Positive Reviews
The Times of London works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact The Times of London.
⛔ The Times of London Problems
