- 41.2LEGITIMACY SCORE
- 43.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
IT helpdesk | ServiceDesk Plus App User Positive Comments 2024
IT helpdesk | ServiceDesk Plus app received 14 positive comments and reviews by users. Can you share your positive thoughts about it helpdesk | servicedesk plus?
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IT helpdesk | ServiceDesk Plus for Positive User Reviews
✓ Works great!Did anyone bother to read the minimum requirements for this new version of the app? You MUST upgrade SDP to build 8125. MUST. This is because of a variety of REST API changes made to support the new version. I suspect all the 1 star reviews failed to take note of this. The new update is fantastic and works well. The layout is much better and you can now view conversations and notes. Hurray!.Version: 2.0
✓ Awesome!It's almost perfect! I need access to problems and projects..Version: 4.0.2
✓ App works great!!!Pay attention to system requirements before giving this app a bad review..Version: 2.0.1
✓ Decent First ReleaseAnd it does work but you need to go into the Admin section of your Service Desk Plus and click on a Technician and generate an API Key for them at the bottom of their profile. This key must be in their iOS Device Clipboard when authenticating the first time. Also make sure to set up the External URL field in the Service Desk. Hopefully the developer team will work on the API Key provisioning to make it easier, it may just be an unnecessary added security layer but at minimum it should allow you to select the Technicians you want to give mobile access for this app and email each one of them an API Key. What I would like to see in a future release: 1. Ability to edit more fields like Group / Category / Subcategory / Item. 2. Ability to view conversation history for emails sent to and from the Service Desk in respect to each request. 3. Ability to use custom public filters that are visible in the desktop web app. Also a bug I discovered is that quotes need to be escaped in the ticket body when editing a request to has quotes in it. This seems to cause malformed jSON which failed to update a ticket. I was successful updating the ticket when I manually removed quotes and saved. All in all it's a step in the right direction. Keep it up guys and we will be watching for the next build..Version: 1.1
✓ AwesomeI'm just as productive manipulating tickets in the field as I am at my desk. Thanks for the great app..Version: 2.1
✓ Update is trashThe latest update solved all the issues. now the new ui looks good and the app actually works! i use this app everyday for school system ticket requests, and so much easier looking at tickets than pulling out my laptop every time!.Version: 4.0.1
✓ Great app! I use it all the time for work!!This app works great!.Version: 3.1
✓ ThanksHaving an app that allows me to quickly reassign tickets to my staff helps tremendously! An iPad app would be greatly appreciated! I agree with other users.. More features... More uses!.Version: 1.2
✓ OkIt's a good app but it would be nice to at least see service requests as well as incidents. In future releases it would also be nice to see problems and changes and maybe even assets. If this becomes a pay for app the it'd be worth it. One can only wish..Version: 1.1
✓ The latest update is amazing!I love the new interface and ESM options! Kudos!!!.Version: 5.0
✓ 4.3UPDATE: Everything works with the newest version now. The new release has broken the close button on the resolution screen searching solutions from the main screen also yields no results. You have to go into a ticket and search Solutions there to be able to see them..Version: 4.4
✓ Needs to be updated- unusable in current stateDisplay is not optimized for iPhone XS Max. I can view tickets but unable to assign or make any changes. **UPDATE** - They fixed it. Works great now!.Version: 4.7.1
✓ Upgrade SD Plus and this is a very good appWell done!.Version: 2.0
✓ Only for techniciansIt's a shame that a standard user can't use this app. We don't allow tickets to be raised by email, so this would have been perfect if Manage Engine allowed standard users to use this app and raise requests using templates. Major oversight from Manage Engine IMHO..Version: 2.1
😕 IT helpdesk | ServiceDesk Plus Negative Reviews
