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Carly — OBD2 car scanner App Complaints & User Negative Comments 2024
Carly — OBD2 car scanner app received 110 complaints, negative comments and reviews by users. Have you ever had a bad experience using Carly — OBD2 car scanner? Can you share your negative thoughts about carly — obd2 car scanner?
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Carly — OBD2 car scanner for Negative User Reviews
✓ Coding failedCoding failed when trying to change seat warmer memory. Now the seat module is corrupt and the back up function doesn’t even work!.Version: 40.0.3
✓ Yearly subscription with new versionWatch out, if you paid for the old version like I did, now they want you to upgrade to the new version so you can pay AGAIN, a yearly subscription ....no thanks. People are not dumb, you can tell the 5 star reviews trying to explain why you should pay for the subscription are posted by the developers. For those of you with old version, do not upgrade, stay and use the old version, do not update the app no matter what, otherwise the update will render your old version useless, and you will see the “present box” and be forced to use the new version.Version: 35.2.7
✓ Liked the previous simple design, hate the new dashboard!The past design of simple tiles for functions was extremely functional and sensible, especially as tiles that did not work properly or that were not appropriate for the vehicle could be hidden. Now we have a complete mess of a GUI (user interface) that adds NO additional value but that makes the app harder to use and more difficult to use (more steps to get at what you want). Why on earth do app “designers” do this? Please reconsider of at least provide a setting I can turn on to open the app directly into the previous tiled view. Also latest version installed 13th August has so many new bugs, prompts for Internet an Bluetooth (neither of which are relevant) even worse horrible navigation to features you just want to use. Now so hard to use compared to old version. Considering switch to ProTools as parking brake, battery registration, OBD functions still do not work on my E89 and so many coding options are missing, sad that a useful app has now become so bad to use..Version: 38.0.9
✓ RipoffBuying the scanner only gives you what you car diagnostics provide already. This is just bait to get you to spend $100,s to buy their subscription services to get you what you expected to get from the initial purchase. Then, try to get a refund. They try to tire you out looking for information, completing numerous forms of useless information then emails with more forms and processes. A complete scam!.Version: 40.23.012416
✓ Forced obsolescence!I bought the adapter a few years ago, as well as the pro version of the app. I now have a new car and have found out that they have released a new version of the adapter, and removed the pro version. I have tried to connect to my new car with the adapter and am now informed I have to buy the new adapter (pretty much the same as the old one), and the new version of the app. Absolute money gouging!.Version: 40.1.2
✓ False information to get you to payI plugged my obd into my car a connected to the app for it to tell me I have over 25 error codes on my car and the it is in bad health, I have paid for auto doctor (which is a much cheaper app) and it tells me I have 2 codes and scans just as much as this app does. Also tried the personalization part of this app, all it did was load everything then tell me my obd reader isn’t powerful enough to support the codes and tells me to buy the Carly obd readers. They scan your car and tell you false information to scare you into paying for the full version to find out why your car has all these fault codes, when none of them are actually on your car!.Version: 40.0.8
✓ What a waste of money for non-core cardI have a Carly reader and the full software for Mercedes and yes it works fine. BUT I having paid for the full package for a MAZDA it connected ok but could not identify the car model automatically and when I tried the Manual selection it did not find the 2.2 diesel variant of the Mazda 3. For me this was a complete waste of money. So fine if you drive a German car but for everything else you would be better spending your money elsewhere..Version: 40.21.102010
✓ Not worth it anymoreNever reviewed an app in AppStore, but highly frustrated with Carly, so here goes… Used to pay 70$ per year for subscription. Now they are asking around 170$! App suppose to send the report to email, never received it! Submitted my complaint to the customer support, did not get an answer! Stay away from it, not worth it anymore. Just buy a regular scanner for the same price as subscription..Version: 40.22.031016
✓ Very greedy developers.I have been using this app for almost 4 years and it gets more expensive and predatory every year. Originally this app was exclusively for BMW/Mini. It offered more advanced functions for those cars. First it was $60 for the OBDII scanner (which has been updated and made obsolete several times) and $40 for the full version of the app. Relatively reasonable. Then they added extra functions such as iDrive coding and battery registration which all individually cost $5-15. Useful features but it’s disingenuous to offer extra paid features on a $40 ‘full version’ app. Now they’ve switched to a subscription model that costs $85/yr, and also introduced yet another version of their OBDII scanner. And they supposedly support every auto manufacturer now. Not only are they demanding an absurd amount of money over only a 5 year period, but the actual functions outside of BMW are extremely basic, more or less on par with a $30 Autozone scanner. To top it off, support is absolutely abysmal. They rarely respond and when they do, it is a short email in broken English referring you to their own FAQ section. This used to be a convenient, less expensive alternative to an expensive Foxwell unit, but now it is much more expensive and less capable. And this is to say nothing of future revisions or price hikes (which seem quite inevitable). Just buy a Foxwell and save yourself the headache..Version: 40.1.14
✓ SCAM ALERT - Horrible App and trash customer service.Paid for the subscription on the app. When I tried linking my account it failed everytime. I paid money on my account yet the app would not sync up my account to give me the full access of what I paid for. Naturally, contacted customer service for help. They took me in circles with basic and unhelpful suggestions. At this point I want a refund and they’re claiming my subscription is past the refund time of 24 HOURS so I am not eligible for a refund even when I can’t even get the service I paid for. It’s a scamming and buggy app. AVOID DOWNLOADING AND BUYING THE APP AT ALL COSTS.Version: 40.1.35
✓ Limited capability despite what lite version had me believeCustomisations showing on lite version don’t work or seem to get reversed again in full version. Expensive for limited capability. Certainly won’t be renewing my subscription.Version: 40.1.11
✓ Very slow support - poor customer service experienceNo issues with the app but getting someone to reply back to you when you do need assistance because a code will not work and then follow up with a solution is mediocre..Version: 40.21.112108
✓ UserIn my opinion this company is practising very unfair advertising. They would list an add on module for the application for BMW and not stating that it only works for certain year BMW vehicles. The customer becomes aware of the fact only after purchasing the item in ITunes..Version: 35.0.0
✓ Poor app coverage for HyundaiHave a Hyundai palisade diesel and the app does not recognise the car Pretty useless.Version: 40.22.111418
✓ Google sign in broken. Only works with their adaptorNone of this is mentioned in the app description. Garbage waste of time..Version: 40.1.52
✓ This used to be my goto app for BMW/MiniThe new version just keeps making this worse. I bought this to reset the battery in a 128 BMW and the older version just worked. This new version reports brake light issues for an E9X on a R56 Mini. It also lists as critical a rear window defroster fault on the same Mini. The rear window defroster is not a critical and while the fault is likely because of a resistance reading the rear window defroster works just fine. Now when I connect to a new 2020 BMW this app just does not work or really does not communicate well with the new car. I really wish ICarly would go back and focus on the brand and not being a tool for everyone. It just is not worth it anymore..Version: 40.1.19
✓ Amazing product - poor screen viewingLove this app and the Carly device Has been great for diagnosing and clearing faults as well as finding the chase with the smart mechanic My only disappointment is that the ‘freeze frame’ pet in diagnostics does not view properly. It gets cut off under the top banner of the app’s Ui so I can’t read everything which is really annoying!.Version: 40.23.011911
✓ Not great for BMW X7Very limited options for BMW X7. I’ve sent numerous requests to have coding features added and nothing has been update for 2 years. Seems pretty expensive yearly licence for little features. No windscreen sensitivity adjustment, no driving mode set on start, no audio control etc..Version: 40.23.022214
✓ Good Product for BMW E90I purchased the car adaptor and iTunes app And membership to use with my 08 BMW 328i . Unfortunately both the adaptor I purchased and it’s replacement went defective shortly after using them . I’m expecting a replacement next week and hopefully it will work for a while cause the system could be very useful if everything works . Thanks.Version: 40.0.14
✓ No responseHow come they don't respond to emails?.Version: 32.1.1
✓ Carly app bricked my adapterPurchased the new app to register my new battery. After repeated attempts it kept failing. Was familiar with battery registration, I had done it with the previous Carly app I had purchased. Not only did the new app refuse to register the battery but it bricked my adapter. Lost a lot of money as a result. Would not recommend this app unless you have money to throw away. I am active in the BMW online community and am very experienced with ODB based apps. None of the other promised features worked either. Seems like a bait and switch so I don’t want others to have the same experience..Version: 40.1.48
✓ Not as good as expectedBought this for a 2020 BMW X1. I expected more from, what I thought, was a premium product. I think the latest software is not very good. I was not able to access live data until I enrolled in their Beta program. So issue is resolved with the Beta. Support was good with almost daily updates. For the software. You’re not really able to do much offline. I admit I haven’t experimented much but I expected to see data recordings somewhere, or be able to setup my parameters for live data while disconnected. The “send file” function is not explained and they all seem to be empty. I can’t find any kind of user manual. The screens are also quite plain and simple. On some free apps I have you can have different graphical display of parameters. With just a few days usage bugs I’ve seen are battery voltage of 14000 V ( I suspect it should be millivolts), and engine RPM is double what it shows on my tachometer. On the positive side I was able to code the car to start with the auto start / stop function always disabled. That is when I stop at a light or stop sign, engine stays on. In summary, not worth the money, although i bought with a promotion that basically gave me the dongle free. Free options with cheap dongles are better unless you need a specific functionality only available in paid products. Probably wont renew next year..Version: 40.22.120822
✓ Not all coding viewed on lite version is available.Not all coding viewed on lite version is available after buying the interface for £60 and paying £55 for full version. Tried to reason with the team, the sole reason for a lite/free version is to see what functions are available...Basically told that I’m lying and according to their logs I was not connected to the car. This is impossible as I then tried to view the functions in the lite version not connected to the car and could not..Version: 36.0.7
✓ Returned my adaptor. Poor functionality.Not the first time I have done coding, I used VAG-COM for years on my VW & Audi vehicles. Bought Carly app and the adapter for a total of approx £130 together and expected good things. Worked okay on my E70 (X5) but when I connected it to my wife’s G02 (X4) it immediately said the mileage fraud possibility was high. I found this extremely misleading and unduly sensationalist as we bought the car brand new and it was only a month old. It certainly does not have any fraudulent mileage. It’s only done about 850 miles from new. The coding abilities for the X4 were not as comprehensive as the Carly website suggests they are. I contacted Carly Support and they suggested I get the car updated(!) the car is only a month old. I picked up a new F82 (M4) two days ago and Carly shows it has over 30 faults. I obviously panicked and took the brand new car straight back to BMW. They scanned the car and it shows zero faults! I’m literally furious that Carly has misled me so badly. The coding options on the M4 also are not available. At all. It comes up with a communication reliability issue..? The car is brand new and BMW can communicate with it fine as they have proven. This app and its adaptor are just far too unreliable for me. I’ve returned the adaptor and will try and recover my money for the app as it’s just not fit for purpose..Version: 40.0.11
✓ Overpriced, may as well take to garageUntil now I’ve been a loyal Carly customer. I paid about £80 for the App and Adapter which I thought was a bit on the expensive Side. Recently I upgraded my adapter on the proviso that I could use on my other car. I paid a small fortune for the adapter and now discovered I will have to fork out another small fortune every year for the privilege to use it. For me Carly have prices me out, they’ve become greedy. It’s now cheaper to take your car to a local dealer..Version: 40.1.10
✓ Where has Pro gone!?Appalling bait and switch. Purchased the Pro version, uninstalled and they remove it from the Australian App Store. Give me the app I paid for or give me my $70 back!.Version: 31.2.0
✓ Carly Gen II AdaptorI DO NOT RECOMMEND! Who wants to pay €70 a year for an app!! What a rip off. The light version doesn’t provide any way to clear codes present on the vehicle, and it only reads them and give a very generic description. When you click on the generic description to view more, it tells you to upgrade to the full version to continue. Not a fan. Just wasted my money buying the adaptor for nothing. I DO NOT RECOMMEND!.Version: 40.1.11
✓ Horrific Privacy OptionsCarly costs over $80 a year and still tracks all “activity across other companies’ apps and websites”. If this were a free app I could understand the developers selling my privacy for their profit, but this app has zero reason to track my online data and I refuse to install any app that attempts to. Carly’s response to my above paragraph review implied they don’t sell information collected through their app (which gives them access to all of your activity across all apps you install and all websites you visit on your phone). But their privacy notice states: “We use these technologies to secure and improve the app and to be able to provide advertising.” How do you provide information to advertising agencies without selling it? You give it for free..Version: 40.1.39
✓ 2013 Audi A4 B8Don’t bother if you have an A4 B8, there’s hardly any customisation for features. Very expensive and all I was able to do was a health check. Wouldn’t have bought it if I was given the options before paying. And no, there’s no way to see what you can customise before paying. Edit: the lite version did not work, I was not able to see the customisation options until I paid for a year subscription. You guys love your automated replies. Just like all the emails..Version: 40.1.40
✓ Unreliable, difficult to useI’m done with this product. Wish I hadn’t wasted my money on the app and the adapter. Getting the app to connect with the adapter (that I purchased from Carley) is nearly impossible. And when it does connect, it will conveniently lose the connection to the adapter just before you are ready to upload adaptations. As a last ditch effort to recover my investment I updated the app and now it won’t recognize my original purchase and wants me to pay another $60 to use it. After several years of use with very spotty results, I won’t be paying any more money. It’s a great idea, but appears to be poorly executed. 5 minutes with Carista’s adapter and app were significantly more productive..Version: 35.5.2
✓ Great tool but costlyI used this tool to gather diagnostic information and reset a few errors. I had to buy a Carly adapter to unlock all features and this very expensive at $100 just for the adapter, what is most disappointing is it cost $120/year on top of the cost of adapter. Because of this I decided to test another app without the ongoing subscription cost and to buy a generic Bluetooth adapter for under $10. It may not look as pretty as Carly but it does the same job at a 1/3 of the cost without any ongoing charges..Version: 40.1.37
✓ Misleading!!!I purchased my Carly because every freaking review that I read or saw on YouTube and everybody that promotes it on YouTube says that you can turn the stop/start function off in Audi‘s, of course after I purchased it and the subscription, didn’t give the option, contacted Carly and they confirmed that it’s not possible in Australia. So I can’t return the Carly because I bought the subscription and got the hardware free so it’s very misleading and they do that so you can’t send it back, dirty tricks not very nice, waste of money.Version: 40.22.072616
✓ Waste of moneyI bought this scanner to help me identify my check engine light codes and I order to do so you have to pay for a year subscription. I wasn’t aware that I needed a subscription just to use the scanner in general so I figured I’d by a month subscription just to test it out but you have to buy a full year which is quite pricy 90$ a year for all cars. And after buying it all I connect to my car and the app is trash and the connection works half the time if it wants to. And it doesn’t connect to the check engine light. I have an obd2 scanner and I know what codes I have but not this Carly it doesn’t work as an obd2 scanner. Waste of money. I would not recommend anyone wasting their money on this device especially since they charge you a yearly subscription to use it. Don’t buy it..Version: 40.1.12
✓ Can’t adjust MMI?It doesn’t recognize my MMI WHICH IS WHY I BOIGHT IT TO REMOVE FEATURES WHILE DRIVING….Version: 40.21.110212
✓ Overall dissatisfied for the pricePaid $30 or so for the dongle, and roughly $118 for all brand support, which is an annual charge. I am finding that the models in the app that are supported are severely lacking - in fact I find myself running more into what is not covered by the app than what is - Saab 9-7x not covered. Camaro? They have 2003 to 2009 - there’s no such thing as an 03 to 09 camaro. No support for a 98-02 camaro, zero Pontiac firebird or GTO support. Mustangs are covered back to 2000 despite a 1999 and 2000 mustang being the same thing. GM trucks are also a mess - Tried to scan a 05 suburban - can scan a suburban only as old as 07, but tahoes are covered until 06 and Yukons are covered until 04? Makes no sense. I give the app two stars because I am pretty happy with how well the app does when I DO run into a car that is compatible with it - I can access a lot of features to each vehicle. However, I bought this to take in my pocket when I go look for cars to buy and this things lack of brand support makes me better off bringing a big clunky scanner that will pull CEL codes on any car. In short - unless some big changes come to this app I will not be renewing my subscription. Not remotely worth $118+ a year for limited cars supported..Version: 40.22.070519
✓ Mislead by the appI need to reset the transmission adaptations on my MINI. I downloaded the app and used an OBD adapter I had. A message popped up that it was able to do the job, but I had to order their OBD adapter, so I did. It arrived almost two weeks later due to international shipping, only to use it and have the app tell me that function is not supported. I email support which pretty much told me we’re sorry to hear that, here’s how you can return it, but they don’t refund return shipping. So I’ve wasted two weeks with my car stuck in the driveway when, had the app told me the truth from the start, I could have bought something else then. The email also included the unprofessional touch of smiley emojis..Version: 40.22.063014
✓ Buyer bewarePaid feature - battery registration on BMW - does NOT work. Repeated request for help from support only points me to their online help which does not resolve my issue even with repeated explanations that I followed it to a T. Even worse, they claim premium support but all I get is - go to our online support which frankly does not resolve the issue. Oh and their response time - goodluck as it takes them forever to respond. I spent $83 for the paid version and it has not been useable, I am asking for refund but likewise has not gotten any response if it’s possible or not. Way too expensive experiment. So you have been warned !!!!.Version: 40.0.5
✓ Oh DearFirst of all read the reviews of all of those getting ripped off with their subscriptions. Leaving one star but it appears as 5!! Ok. Well as for the product itself, fast delivery and all looked good. I am no stranger to tech and I know I am doing it by the ‘book’ but does it work... errrr no... out of the 10 codings I tried for the e90 one of them worked... I feel robbed....I might update this review when I have tried my F25 and see how that goes. So far... rubbish!!! The cost of the unit and a years subscription lost in my eyes.. so far!!.Version: 35.5.8
✓ Changed phoneCarly app did not recognize previous purchases when I changed phones. Accessing data is cumbersome. Lexus/Toyota insights are limited. Not impressed..Version: 40.22.110317
✓ Ok to Clear an EMLThe layout of the app is impressive compared to others but that’s about as good as it gets. For my Mercedes 2013 it’s useless and the live read function either shows N/A or complete random numbers. I for sure won’t be renewing and would advise anyone to invest in a decent scanner *Maybe read your own help page before referring me to it! My car is stated on there as having the extra scan options etc and will not display any accurate live data. Thanks for your “helpful” response.Version: 40.22.020417
✓ DO NOT BUY PRODUCTGot this product thinking it would be a good tool to have in my car like most people would boy was I wrong, it’s telling me I have brake issues even though I have no lights on my dash and new disks and pads fitted, it’s also tell me I have some type of dynamic suspension on my car, just for the record my car is 18 years old and is a bottom of the range diesel, dynamic suspension is fitted on high end sports cars like Lamborghinis etc, so I emailed the customer services explaining how unhappy I was with there product and would like a full refund to which I was offered only 20% of my money back then was told no refund would be given, I told them to send me an address to sent there garbage back to them which they haven’t and to cancelled my subscription and closed my PayPal account as there customer services is full of cowboys who don’t care about there customers, all there interested in is just your money. BEST ADVICE I CAN GIVE IS STAY AWAY FROM THIS CHEAP PRODUCT AND GO ELSEWHERE..Version: 40.23.012416
✓ Gone downhill!!User since 2018. 2011 BMW X5 Diesel. Recently changed brakes and oil. The Service Reset feature is blank. Emailed help desk and got a response. Ticket still open but Carly's usually prompt service team seems behind, or befuddled. No answer now for several days. Either way, my subscription fee is so far wasted because I reset my service reminders from the dash! Ticket # 696177.Version: 40.22.072915
✓ Missing most if not all 2021 cars...It’s an amazing app to have and I’ve always ALWAYS ran Carly on my bmw’s and coded the best kind of sh*t lol BUTTTTT it sucks that I just had a bmw rental for a whole month but the car’s 2021 so it’s not available to be coded at all, nor diagnostics nothing:( in a few months the 2022 models will be released.. so they pretty far behind:( other than that, amazing app and worth having for nice cars to be coded and running diagnostics!!!.Version: 40.1.34
✓ Good idea needs improvementConnect to my BMW, lists a bunch of minor issues that happens some time ago. Dongle is expensive, annual cost is not worth it. The only good part is the ease of use. For the price thought there would be real benefit. Will not renew..Version: 40.21.091223
✓ Total ScamIf you sign up online, they trick you into auto renewing fees buried in their terms and conditions. They will charge you over a hundred dollars year after year to use an app that has the same functionality of a free obd scanner. Whatever you do, don’t purchase the tool or the premium features or you will get locked in..Version: 40.23.011010
✓ Scam. Don’t buy this appThis app is a scam. They automatically renew you after one year for $139 and don’t even tell you. There isn’t even a confirmation after they take your money. To cancel you have to email them and no where on the site does it even show your membership status. There are plenty of free apps that are better..Version: 41.23.051211
✓ Not worth the hypeI bought this because of all the reviews on YouTube! However, in the real world, this is rubbish! I scanned my car (Toyota) and was told there was a fault and that I needed to buy more for this to work. Bought the Toyota add-on and it will not clear the code, just tells me what I knew the problem was. Apparently is works better on European cars, but I would not advise to buy it for any car! Rather go buy a cheap eBay one and save yourself $200 plus the add-ons!.Version: 40.1.31
✓ BMW codingDoes what it says it does once you have spent £150 on the adapter app and add ons which is a shock. I was disappointed when a lot of options didn’t work, I was told it’s because my Bmw 67 plate with a nbt evo idrive was too new and I had to wait for an update to solve this 6 months later it arrived so I could do more coding. Any problems you have are sorted with an email from their help desk They will always endeavour to help you.Version: 35.2.3
✓ Payed for it for nothingWorse then your average code reader they say if your not satisfied they will give you back your money, the customer service is a joke I tried and they said did you use it, did you report the issue? Absolutely and can barely use cause it’s a glorified code reader! With out dated info.Version: 40.22.042514
✓ Scam ArtistsI specifically bought this scanner for my Lexus and paid extra so it would scan my Lexus and it doesn’t work. First they sent me a defective unit and then only sent me another after an uphill battle for another. Then the new one they sent me won’t work either. It took over 2 hours to scan 15% of the car and then froze. I attempted the 2 hour scan twice and it keeps freezing. Seriously stay away from these people and their awful scanner and stick with the BlueDriver Scanner..Version: 40.22.031016
✓ Hidden dataWhen can we expect more features for Ford?.Version: 40.23.022214
✓ Useless without the Pro versionI purchased the adapter from Carly with the intention of purchasing 5 one time diagnostic reports for €10 as advertised on their website. They’ve recently removed this option, making my AUD$110 adapter purchase useless. Very disappointed..Version: 33.0.5
✓ App is buggy, support is uselessI bought the adaptor from Carly with free shipping and no VAT. Problem is they sent it to Canada by Purolator and I was charged duty and a brokerage fee. Carly support ignores my complaint. But it gets worse. The app has been fraught with problems. There have been several updates and there is always something rendering the system useless. The graphical user interphase is clumsy. It has useless nag screens throughout that ask you to use the app frequently. I think to ensure you renew each year for $60 or so. Nag screens include toggle switches to allow you to select not to display the nag screen, but the selection does not get saved. The detailed diagnostic is good when it works. But it doesn’t always test all systems. Sometimes 14 ecu’s show, other times only 12 ecu’s show. It’s buggy. One time after doing a diagnostic, the car central locking stopped working. I had to disconnect and reconnect the main battery to get the central locking to work again. That was scary. The OBD section of the app does not work. The status readiness shows only comprehensive component being ready. My $20 OBD reader shows the readiness status of 8 additional monitors. The coding section is very limited. On my 2006 X5 I can only change a few settings for the lights, and central locking system. Support is useless. They do not fully address the problems or respond to your questions. In response to a detailed description of a problem you are told to reinstall the app. Even if your description states that you already reinstalled the app twice and the issue remains, they will still send a one line response instructing you to reinstall the app. It would be comical if it was not so frustrating. They keep ignoring my request for a refund..Version: 38.1.2
✓ Does not support 2019 or 2020 x7 yet they take your moneyBefore purchase it had the option for x7 2020 but when purchased could not read the ECUs.Version: 40.1.12
✓ Worst app ever***WARNING*** This App is a direct link to your bank account, they take money when you are not looking .. They are very sneaky. You will not get it back , they are a faceless organisation that does not care who they step on. YOU HAVE BEEN WARNED!.Version: 40.1.13
✓ You lost a potential customer with recent service chargesI was just about to purchase the app and the adapter from Carly when i realize that you have to pay extra for several services involving coding including just registering a battery. Im ok with the adapter price and the yearly subscription but if i have additional, ongoing, recurring, unpredictable costs to use this, then i cannot justify the purchase. I leave this review so that the owner knows precisely why they are not getting a revenue stream from me. If this policy changes then i will definitely purchase. For now i am pursuing other more complicated but predictable options.Version: 38.0.6
✓ Bought App and Adapter for two functionsI bought it because they claimed It would register the new battery in my BMW, and recode sideview mirrors to fold in automatically. Carly couldn’t do either. Attempts to get a solution from tech support to register battery failed. They only referred me to Online Help. When that didn’t work, they stopped communicating. The recode that didn’t work, I haven’t addressed yet. So, I spent $75+/- for an annual subscription and got nothing for it. I had to pay a BMW tech $50 to register the battery..Version: 40.0.9
✓ Zero starsTheir app/adapter helped me render my iDrive useless. I can’t even adjust the volume anymore. Can’t restore the backup. I read online that people use BimmerCode. So, I’ll give them a try. I sent requests to support, but they are useless. They tell you to submit your request a different way. You submit your request and they inform you your problem has been solved and your request was closed. Only they didn’t resolve anything other than you having an open ticket, which is now closed. And unresolved. I’ll see if I can be refunded. This was such a horrible experience. If you are considering using Carly, I suggest you do the opposite of what I did, and don’t. They emailed me to tell me that I didn’t send in the logs correctly. Do yourself a favor: save the frustration and anger, get BimmerCode..Version: 40.1.30
✓ Not worth the moneyI got the one for VAG specific and it doesn’t even give a lot of options for my car. When I try the coding option 2 modules are greyed as they are currently not supported and will come in future. I paid specifically for VAG to code my car but it was a joke all around. The coding doesn’t even work for somethings. OBD11 is way better and gives way more option without making any other changes and has better payment option. The website doesn’t even specify it is an annual subscription. Total waste of money..Version: 40.22.070519
✓ Slow and Poor customer serviceProduct and features are strong. Think subscription and pricing are confusing and deceptive. Should offer lifetime license. Very slow and poor customer service. Told in December 2022 that BMW full license had been renewed until November 2023. App worked fine beginning of January, then next time opened and did car scan showed full license as locked. Now been simply trying to get customer service to unlock my full license subscription for several days. This shouldn't be this much trouble!.Version: 40.23.011911
✓ ObdIi don’t find that there is a lot of options when it comes to customizing..Version: 40.21.101507
✓ Total Rip Off!I bought the adapter following a friend recommendation to be able to customize some comfort codes, but now I need to spend another $80/year for a subscription to be able to do anything. Two words: rip off! At least have an option to register 1 car and purchase different options such as pay per car or something else than a full subscription. Too bad 1 star is the lowest option..Version: 40.1.22
✓ Expensive and uselessExpensive and the software is subscription annually. Would have been cheaper to take to BMW and do a one off code. Everything else is useless. Other competitors offer the same for less than half the price..Version: 36.0.5
✓ Does not workBought scanner to investigate engine management light on my Abarth 500. Scanner took a long time to arrive from Germany. Eventually plugged scanner in and completed checks, app said everything was ok with car, but light still present. I tried to read live data from ECU but blank black screen. Have contacted help team, they just suggested deleting and reinstalling app which has not worked. Very disappointed with this app and service. I would not recommend and find an alternative OBD reader..Version: 40.22.122120
✓ Not RecommendedFirst, you need to buy their adapter for 60€. Then you basically you must also pay annual 60€ to use the app to program anything (“lite” free version of app is useless without being able to program anything). It used to be a one-time $15 fee to use. Now they have purposely bricked the old working app for no reason but to charge more and force users to subscribe. App has no new features, no innovation, same features as before except new skin. You’re better off with many other better and more reasonable alternatives out there — do not buy Carly!.Version: 38.1.4
✓ OvoidI have never experienced such poor customer service and had to fight tooth and nail to get a refund and this was only because I paid via PayPal and they found in my favour after I received absolutely no response from them and they left me no alternative but to escalate my claim. I believe that their so called contract is possibly deemed as an unfair contract as for a contract to be fair, the terms have to be written in such a way, whereby the sellers contract is not allowed to create and imbalance between my rights and obligations as a consumer and obligations of you as a seller. Furthermore, in such a contract, the terms should be balanced and have a general requirement of good faith. Be warned, as they will take your money and will not return it within the 14 day cooling off period without a fight! Be warned!.Version: 40.22.060912
✓ Do not buy thisThe scanner Dosent even work in my 2020 Chevrolet so basically they just took my money. The support team is terrible and they’re responses take days to get and they don’t even have a support phone number to call. I had to resort to calling my credit card company to get a chargeback to get my money back. Buyer beware..Version: 40.22.113015
✓ No longer worksThe app used to use with a third party adapter, it doesn’t any more so the app no longer works. I refuse to pay yet more to get something that was working before to work because they’ve locked it out of the software to make more money. I understand that they won’t support another adaptor if there are issues but stopping it working altogether seems wrong, this was not clear or the case when I bought it. I hardly got any use out of the app before it stopped working..Version: 38.1.6
✓ Absolute ripoffDon’t waste your money. The app offers nothing more than the free apps. Carly locks you into subscription with no renewal reminders and makes it very difficult to end the subscription..Version: 40.21.112916
✓ Looks like a comprehensive appHowever I have had severe problems with these kind of apps that link to a Bluetooth adapter connected to your car. So the question is, is this going to work? Because with my other devices that are similar, it takes about 100 attempts to connect to the Bluetooth device. And then sometimes, I can’t even connect. Unfortunately in order to find out if this is going to work there is an $80 charge for the adapter and then on top of that a $60 subscription fee. That is a little bit too steep, for now I will stick with my Innova device. Maybe I can buy a real Snap-on scanner for the cost of this thing. It would be a better use of my stimulus money..Version: 40.1.29
✓ Awful and not at all accurateI’ve had so many issues with this tool never resets engine light on Citroens and gives me false information my last issue was with a Audi A3 told me it needed a new temperature sensor so replaced it and said same issue again got a PROPER diagnostic tool and was a faulty coil pack. And they also charged me £70 for subscription without warning me this was going to happen not even a reminder that my subscription was about to end and then auto renew I had explained this and my only response was nothing we can do about that. Save your money and get a proper tool.Version: 40.22.112412
✓ Very poor and misleadingI purchased the full version of the Carly app after testing with the free version as they suggested . I changed the battery In my 06 series 5 Bmw from a 110 Ah lead acid to a 92Ah agm battery the change was supposed to be easy according to Carly. However when I tried to register the new battery Carly crashed . I tried a couple of times and it did the same thing . I contacted Carly and they told me they new of the issue crashing yet they still sold me the app with no mention anywhere of the issue on the free version . They said they have an update for the problem . I don’t know how a lot of comments on here say their tech support is amazing , it’s not . I can’t get a date from them for the update even though I’ve tried a couple of times I just get the same generic response all the time . I have asked for a refund as they are promoting an app for a considerable price that they know does not function as described . Very disappointed in the app, tech support and generally everything with Carly . How can you charge someone almost $60 for an app and then have to buy the adaptor for a further $80 and you know your product doesn’t work ? Carly you should be ashamed of yourself and apple for allowing an expensive app that doesn’t do what it should be sold ..Version: 35.5.1
✓ Unreliable on E90, stay awayBoy, where do I start? If you need a reason to get a headache and just down right get mad for spending money on something that barely works, look no further! The Carly Adapter will mislead and trick you to think you can do all these cool things on this app and program your BMW like the pros! It’s hard to connect to the stupid adapter via WiFi. The app is buggy and the instructions aren’t very good either, stupid vague. I’ve never in the history of technology, have had issues like the one I’m facing with this stupid adapter/app. I’m just trying to read some codes and other things, can’t even do them because the adapter is crap. Not sure if anyone from Carly is gonna read this, but I am not pleased in any way, shape, or form..Version: 38.0.8
✓ Rip offYou pay for the adaptor and pay extra for software that isn’t even compatible. And won’t work on any other car unless you pay more it’s a rip off and I want my money back!.Version: 36.0.9
✓ WastePay 80 dollars every year！every year！every year！.Version: 35.2.6
✓ Shocking customer service!!!!!!!The latest version of the app doesn’t let my 3rd party adaptor work anymore. Don’t believe the marketing about their own branded adaptor it is purely to make more money on top of the subscription. I understand they only support their adaptor and that’s fine but I’ve asked for a refund on my subscription I’ve only been able to use for a month and a half they promised it but then went quiet and are now ignoring me but I’ll be contacting them every single day until I get my money back. Don’t waste your money spend a bit more and get a proper diagnostic device from Autel that can cover all cars..Version: 38.1.5
✓ DO NOT BUY CARLY, BMW = money pit CARLY=WORSEDo not buy this, they cha eh e astronomical prices . The dongle is overpriced, the subscription is over priced, and now on the new update they’ve ruined the app, and they’ve added another paid feature called smart mechanic. Can’t even click the “more info” button to have it do a Google search for you anymore, that’s now become a PAID PAID feature, so people who are subscribed and already pay for the service are now not good enough for this feature, and you must pay an extra 3.50$ per month (billed yearly) CARLY IS A BIG SCAM STAY AWAY STAY AWAY STAY AWAY.Version: 40.22.052317
✓ Poor customer serviceUpdate: You had promised to give me a reply in 24 hours, how many hours has gone since? Let me tell you, you had used 12 days which is 288 hours, what a joke……. Also, I can’t remember how many times I had replied to your colleague, it is totally fine if you guys do not want to proceed the warranty claim, just don’t pretend you are taking serious concern of your reputation by replying this review. If I can give zero star even negative , I will. This company is hopeless. I tried to give myself an opportunity not to give this rating, and followed their instructions to provide the ticket number, the company said will reply in 24 hours, right now is more than 48 hours since I provided. What is the service here? If you had bought from them, you better prayed to god that the adapter won’t go wrong, otherwise good luck to you. Carly ticket number: 488577, let see if I will have your reply in 24 hours. Even though the product is good, what if the adapter is not functioning and the company ignore your email and not giving fixing the problem under warranty, it means that you throw money straight to the sea if you buy the product from them. It looks like the author provided a solution to ask myself to contact the support team. I reported the adapter not working on 5/9/21, and had never received a reply since. The company just care about the customer monies at all. Whatever how good is the product, or even though how quick response on the review, with this level of service, I can’t see the company will be successful..Version: 40.1.54
✓ Too little beyond BMWFor BMW, this is good. For Mercedes, it is an utter rip-off. Carly has removed paid-for functionality from anyone who bought the Mercedes add-in leaving it as little more than an OBD scanner for OBD2 codes. These are not full manufacturer codes so you don’t get the full picture, even after you part with your cash. For BMW, it is good, but beware of their coding functions. Issues that were major functional bugs still sit for some of the 7 series. Support is very, very poor. Reported issues with Mercedes, but was fobbed off and ignored. If you want to see how your car is performing and deal with issues, then beyond BMW, this is pretty poor for the vast money you pay. I’ve been with Carly for many years, but will not be recommending any longer..Version: 40.22.062111
✓ Some stuff works, some doesn’t. Customer support lackingSo I bought the app in order to reset my battery of my e90 bmw. I emailed them and they confirmed that it would work. So I bought the app and reprogrammed it. However it didn’t provide confirmation that the hours on the battery had been reset, only that the size was reset. This is only half of the job. I looked all over the forums and FAQ site with no luck so I emailed Carly support. Their reply? A link to their FAQ page! Thanks for nothing! I ended up finding another page on the app to reset the time on the battery separate from setting the size. I then tried to reprogram a few things. The main one was to make the speedometer show the actual speed instead of the normal ‘adjusted’ speed. The app said that it worked, but the speedometer is still wrong. (I tried 3 times with no luck.) There were other settings that don’t seem to have done anything. But other settings worked... I also was unable to even open the wiper option as it said I need the official version 2 Carly adapter. Seems like a scam... Also, it won’t show me any live data because I’m not using the version 2 Carly adapter... which is interesting because I have used a handful of other apps with this adapter and haven’t had any problems. Carly, we know you sell your own hardware but stop pushing it on those of us who paid a ton for a 1-year subscription to your app for full functionality. Pretty disappointed overall, but I guess as long and the battery reset isn’t faked by the app, then it still saved me money over going to the dealer so I guess I’ll still give it 2 stars..Version: 40.0.5
✓ Good appBought the app with smart Mecanic over a month ago,never received the scanner for it (as it looked like the scanner will be part of it). Now they’re saying that scanner comes separately and they will do a good gesture and I can get 10% off if bought from their website. Not sure if i would recommend to everyone. Be careful when you are buying it..Version: 41.23.061410
✓ Not for everyone and could be a scamI bought the premium package and the all vehicle add on it also says on their we site that the obd scanner will be free. after payment i never recieved a confirmation that the obd scanner will be sent to me nor asked me for my mailing address. it took 3 days after purchased to recieve a reply from their support telling me that i have to BUY THE BASIC PACKAGE just to get the scanner. he even mentioned in the email that he will give me a 10% discount for the basic package.. only idiots will pay $200 just for an bluetooth enabled obd scanner. BUYERS, Bmw DIY'ers..BEWARE!.Version: 40.23.022214
✓ Coding purposes onlyI’ve spent a good few weeks with it, I’ve even used it on 3 different vehicles to make sure I get the full experience, here are my thoughts: 1. The diagnostic functions are a hit or miss at best - here is why I say that, a lot of the time some of the codes aren’t even BMW codes, in other words you can’t find them anywhere. Moreover, when I take the car to BMW and they run it on their systems none of them come up, yet they still keep popping up on Carly. I will say though none of those issues are urgent issues but none the less it’s very annoying and can you so worked up when it’s a non issue, in short don’t let it freak you out, they will keep coming back even after you clear them :) I give diagnostics 2 stars! 2. This brings us to coding, which is where this app does very well, it’s simple, easy, and straight to the point, I like the backup feature it’s a nice touch and will help you restore any coding back to original settings. I will say though sometimes it shows an option availability to perform coding but when you try to actually do it, it tells you the option isn’t available for the model. It’s not a big issue, I give coding 4 stars. 3. Used car check, it’s okay at best - it just helps you validate the VIN integrity as well as the odometer readings to make sure you don’t get screwed by potential fraud. I mean with new cars and new technology I don’t see the need for the feature but hey some folks prefer to have it. I won’t rate it because it’s non applicable from my perspective. 4. Open valve feature is nice, it works as intended and it’s simple enough to perform, literally with one click, I give this one 5 stars. Overall I will give this app 3 stars, mainly because of the fact that the diagnostics codes can be very misleading and not related to any issues with the car, not even the manufacturer code system can detect them. That said, I never had a major code to be able to know for sure but I will say for an annual price of 70 dollars a year it’s ridiculous - I can just buy a BMW code reader for 200 and no annual fees and be better off, it’s too much money just to code your car - I seriously don’t see the need for it, just do your car service on time and take it to your mechanic if you see anything on the dash, and you will be better off..Version: 40.1.19
✓ Defective product and SCAM subscription serviceAfter purchasing the unit and subscription service the device failed to deliver for my vehicle. The item was was returned within two weeks and Carly advised I no longer wish to use the service. 12 months later I noticed that the annual subscription (£74) for the service was taken from my card. I was suprised to see this considering the device was returned yet Carly kept my card details on file. I contacted Carly who advised the service was annual and was only able to be cancelled by contacting them via email. Zero option to cancel via the web portal or online like most normal suppliers. Advised I needed to contact them prior to the renewal, obviously didn't realise I was still on the subscription service. Zero warning of auto-renewal and was told there was no way to refund the annual charge. Absolutely appalling practice in the modern day era. Be warned if you cancel or return the device you will be charged unless you have written directly to them..Version: 40.22.071422
✓ Used to be good but too expensive nowWhen I first used Carly about 8 years ago it was a revolutionary and great app at a modest price; you bought a special dongle at $50 and the app was free is cheap. But then a new version required a new dongle which annoyed me but I played along. Then the next major version required yet another special dongle and $60/year subscription. Normally when you buy hardware and software it works forever; it just doesn’t have the latest features, which is understandable. However NOT Carly; they disable all older versions so that they do not run. You are forced to pay their newest price. Oh and many features are extra cost options. As other reviews state they are ever more GREEDY. They could have had the market to themselves but due to their greed there are now more modestly priced apps that are just as good. And those apps use commercial dongles instead of Carly specific ones. 8 years ago they were a star. Now they are just fading into oblivion..Version: 40.1.18
✓ Paid and won’t let me access my accountPaid my yearly subscription after the app updated logged me out won’t let me log back in and they won’t reply to emails for support..Version: 38.0.13
✓ Saves you thousands over timeI am writing this to all the negative response, as I do not think that is a true representation of this product. I purchased this subscription & dongle just on 2 years. I will say at first all the minor things like personalisation are a “want”, and of course your expectations can exceed when you want to modify the original specifications which this application has not been written around. If you want to recode & modify, buy something that actual workshops use. Where this product really shines is in its simplicity and ability to identify problems, major problems, which saves you thousands when you have a car out of warranty (just like mine) and the goodwill has kinda reached its limits with the manufacture. I have an F30 320d with quite high mileage now, and let’s be fair that modern high mileage diesels will have issues if you do not keep an eye on that DPF & other emission electronics. The ticking time bomb was my EGR valve. Now, I did not know the valve was failing when it was running rough & overrunning after turning the engine off. I thought at first it was a bad dose of fuel... Now either a dealer would milk me dry replacing everything - or you continue to drive, putting cleaning agents in your fuel ect till you completely waste your motor. This app gave me the fault codes I needed & I could quickly research to resolve the issue. Had it fixed within a few hours, luckily BMW had everything in stock & if you don’t be a jerk to the parts person they will give you a decent price too. You just gotta be nice, it’s not that hard!! Carly saved me thousands & I can not thank these guys enough. If you have read to the bottom of this now, you “need” this product. If you are technical or mechanical minded and don’t care getting your hands dirty, invest in a proper workshop manual (not a hack pls, buy it as an actual book & read it) as this little Carly service will save you so much over time if you plan on keeping your car. Keep up the great work Carly. Keep on coding & listen to your core market..Version: 38.0.12
✓ It’s easy to use, but…There are many missing advanced features that should be added, like active sound off and CarPlay unlock..Version: 40.21.112916
✓ TheftBought the adapter and app for over $200 last year and now it’s asking to renew license. Not to mention the service options I also bought last time. Pure theft...Version: 40.1.2
✓ Stay awayFolks don’t buy this app total unethical company. They offer you to buy the app and then they will make you buy their obd2 adapter which is at a ridiculous price and then they upgrade adapter so you have to buy it again or you can’t use the app and all of its functions. Plus recently they have slowed down the communication speed with adapter I have had for years and now the app doesn’t even connect what kind of stunt is this? Then they charge you fees for various things you want to do to your car. Buy Foxwell, Torque plus, trust me as a 30 year BMWCCA member with many previous and current BMW’s this is the worse form I’ve encountered since 1990. Apple get rid of them!.Version: 38.1.4
✓ DO NOT BUY THIS APPCarly is an annual subscription and not a one time purchase. I was unaware of this until after i purchased the app license, they will also not refund you for your purchase even though in the terms and conditions it says that you are obligated for a refund up until 14 days after purchase..Version: 41.23.052410
✓ Yearly subscription feeCarly recently changed to yearly subscription fee of over 60$ on top of the 60$ price of the device. Not worth the money..Version: 40.0.5
✓ Don’t buyPurchased the Pro version and now they have removed that , what a waste of $70.Version: 35.0.9
✓ More let downsOnce again came to use Carly for a basic function and it says this page isn’t available try again later! This is a basic function!!! Once again contacted the support page only to get another generic answer and actually not answer or solve the issue. Said it before and I’ll say again don’t waste your money on this. Buy something that is fit for purpose not a bodge it app on your phone.Version: 40.22.113015
✓ A bit disappointed primary features don’t workI bought the full version of the app with the newest Carly adaptor primarily to remove the warning on start up and to activate video in motion as promoted by this company. These features along with many other don’t seem to work on my car even though they were advertised to work specifically with my car. Seems to me as if I wasted $200 all up for these features that are not working..Version: 40.1.13
✓ Not particularly badWorks well but rather a convoluted way to connect. Takes forever to scan my VW but the BlueDriver I had before was the same. Must be VW code that slows it all down. The only major issue is the subscription model as its expensive to sign up for. BlueDriver was free and just as good.Version: 40.1.43
✓ Mr AlexanderI do not recommend this scanner. Scanner shows bunch of unreal mistakes on my Porsche Cayenne which doesn’t exist. It was confirmed by original Porsche computer. I used scanner for about of month on two different Porsches and every diagnostic quantity of mistakes just grows. From 15 at start of the month to 35 at end. Fillings was like I have to scrap my car. In fact I just change spark plugs and solved all questions. Afraid to use it again as my filling like scanner work’s incorrect and creates a mistakes which accumulate in car computer. Really pure job. Smart Mechanic is pure. There’s no recommendation for spare parts original OEM numbers. And more of that, when I bought scanner was no one word mentioned that it is just timely subscription and I have to pay for it every year. On the market is wide variety of car scanners where you pay just ones and live updates included..Version: 41.23.062110
✓ DONT BUY THIS ITEMIts nothing but an overpriced obd reader with the added ripoff of having to pay more just to see an inbuilt notifications that your car is very bad and you must pay a monthly fee to see why your car is very bad..Version: 40.22.113015
✓ Shady renewal practicesThey intentionally do not remind you about annual subscription update so you most likely get charged another year even if you don’t use the app anymore. The support refuses to offer refund even if asked to cancel on the renewal date. Be careful and cancel the annual subscription right away. Overall the app is very limited in what it can offer to modify in bmw, a lot of modifications simply don’t work or missing. Also really annoying smart mechanic upsell attempts through the whole usage journey..Version: 40.22.090111
✓ Amazing product spoiled by poor business tacticsThey discontinued the old PRO version that I paid $72 for, and now want me to pay $72 to upgrade the new version. It’s just like how they updated the app once they had their Gen 2 adapter so that their Gen 1 adapter would no longer work, even though it worked just fine before the update. Don’t get me wrong, it’s a good product, capable, but the way they have handled updates shows they are only interested in milking customers over and over and over. I have a third party adapter $15 versus their $50+ adapter and it works fine for pretty much everything. I wish I could recommend this but I can’t. I just don’t like how they go about things. Honestly I don’t trust their updates because I don’t know if they’re going to intentionally cripple my app. If you don’t have anyone near you that can code your car, and you’re happy to shell out $150 for the program and adapter then it’s probably worth it. I’m just frustrated by their lack of customer support..Version: 35.0.0
✓ Rip off$73 PER YEAR to use pro version after buying $100 dongle and its not even stated clearly; statement about yearly subscription is hidden in middle of last page. Better to do some reading online and get a usb dongle for $20 and open-source software.Version: 35.0.2
✓ Just Does Not WorkI have a late-build BMW 750i (May 2008 E65) and after three dongles and numerous variations of attempts with the assistance of Carly Support, the Carly for BMW app will not connect to the car. The dongles connects to my iPad and iPhone fine; but once this connection is made, the app just will not talk to the ECUs in the car. Support has told me that it is because the car’s software has been previously modified using ISTA (BMW’s dealer software). Being a retired software designer, I would have thought that this would have been either allowed for in the code or a warning would have been presented here in the App Store listing or in the app. In any event, I’m out the money spent on the Carly dongle and the subscription to the app, both of which are a bit high priced considering. I was hopeful that this setup would alleviate the complication of using ISTA but by not working at all, I’m just out a couple hundred bucks..Version: 40.0.3
✓ Used to be good, not anymoreSo I’ve been using Carly since it was called BMWhat or whatever. It used to work well with a cheap ELM wifi adapter for reading/clearing fault codes and coding and I was a big fan. I have the lifetime licence on this app but have found it no longer works with my old adapter and the app requires me to buy the expensive official Carly adapter. No only that, the car “health” check is ridiculously pessimistic (for want of a better word). It seems to make wild assumptions that the car’s mileage has been tampered with (even on vehicles a few months old). Avoid..Version: 40.0.10
✓ Money down the drainI bought the original Carly for BMW app, the adapter and unlocked some of the modules by paying additional, totaling nearly $200. It worked great at the time. Then the app forced me to update and when it did, it reverted to the lite version. Meaning I do not have the app, the functions or the modules I paid for. Instead it asks me to pay an additional $60 for the app to work. On top of that, it says it will bill me every year! I tried the restore option and it did not change anything. I am a private user, not a BMW shop and the $200 itself was a bit of a stretch to shell out in the first place for its occasional use. But now I can’t even use what I paid for. If this doesn’t look like a rip-off, I am not sure what is..Version: 36.0.7
✓ Subscription for $140 NZD per yearThis is not acceptable to demand $140 NZD per year to use this app. Just to do some coding and fault codes that is a very high price per year. This should be a one off cost. Other vendors have a better price model here..Version: 40.1.22
✓ Warning. This app is a scam. 1 months notice to cancelThis app will auto renew without you being aware ( the company assumes you’ll remember what date you sided up a year before) On top of that. If you want to cancel, you have to give them a 1 month notice. Zero support zero refund offered even though I didn’t want the product anymore. Stuck for another year..Version: 41.23.051211
✓ Does not work on all BMW'SWanted to stop my X1 from doing a headlight check at start up as I installed LED and receiving error messages. Purchased both the adapter and the full version of the app.... Circa $180 later and the app was kind enough to inform me the software does not function on my E84 (Fyet the fact) because of some firmware issue. Contacted Carly for assistance or a refund and heard nothing. It's been over a week. Pretty pissd off..Version: 35.5.6
✓ Not worth itSo I purchased a year subscription as I read ‘ works on all Toyota and Lexus models’ as stated on their price list. I own a 2018 Landcruiser Prado Kakadu, and upon trying to connect the app to my vehicles OBD reader nothing happens, I get constantly asked to try connect again but still nothing. I went onto do some research and found another scan tool that actually works. Now these guys have already taken my money happily and literally after 3 days of constantly trying to get this Carly app to work I asked for a refund and they are not willing to help at all. So I’d advise to stay clear and actually do more research before you spend your hard earned money on an app that might not work. Update to the response I received…. so they are aren’t denying the fact that even though it states “works on all Toyota and Lexus models” in which case it does NOT work on my 2018 Landcruiser, they aren’t willing to refund me due to their lack of customer service and attitude towards the whole issue. Asking me to supply my ticket number is not my issue, find it yourself! I’m done with this whole drama!.Version: 40.21.100517
✓ ScamPaid for the app and the adapter. Received no confirmation of my purchase for the adapter and still waiting for a response regarding the 2 day dispatch guaranteed on the website over a week later..Version: 35.3.8
✓ Auto-Renewal ScamBe sure to check your auto-renewal date and cancel before the date if you don’t intend to renew as they make you jump through hoops to cancel by opening a support ticket, it’s not as easy as clicking a button in your account. I could never use Carly with my car and I got charged $94 CAD for another year of Carly Premium that I didn’t want. I opened a ticket for a refund, all I got were canned responses basically telling me to go fly a kite. If you do want to subscribe to their premium offering, do so via Apple’s subscriptions as it’s much easier to cancel. I thought Carly was going to be good to have for other cars, but sadly I cannot recommend them. Look for other products and services, don’t use Carly..Version: 40.21.122314
🙂 Carly — OBD2 car scanner Positive Reviews
Carly — OBD2 car scanner works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Carly — OBD2 car scanner.
⛔ Carly — OBD2 car scanner Problems
