Microsoft Authenticator App Negative ReviewsMicrosoft Corporation

Microsoft Authenticator Negative Reviews

4.7848 star

Total 156 Negative Reviews

Microsoft Authenticator App Complaints & User Negative Comments 2023

Microsoft Authenticator app received 156 complaints, negative comments and reviews by users. Have you ever had a bad experience using Microsoft Authenticator? Can you share your negative thoughts about microsoft authenticator?

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Microsoft Authenticator for Negative User Reviews

UselessMy company changed of it’s protocols and one of which was the need to use this app to authenticate my outlook business account. From what was before an easy set up of my work emails on my phone and tablet, has now be come impossible. Been onto the app support and my IT department and between them, it has not been rectified for some 9 months +. I am one of those who needs access via my emails either by phone or tablet (as I have so many emails a day) and do not have my laptop with me at all times but need to be reactive. Would be no star review if it was an option.Version: 6.4.41

Wont let me enter codeIt tells me to enter code but i cant find where.Version: 6.7.5

Most annoying thing everI don’t write reviews at all, but this app has got to be the worst thing ever. I have to use this app for my work unfortunately and I have never been so frustrated with anything more than I am with this. Almost everyday no matter what I do this thing makes me sign in which is not required by my work everyday. When I complete the steps needed, since it decided to log me out it’ll make me go through the exact same thing at least 5 or more times for absolutely no reason. That’s frustrating, especially when I have time sensitive things I need to do but can’t because the app is trying to make me sign in when I’ve already done it at least 6 times. If I wasn’t required to have this for work this would not be something I would ever have on my phone..Version: 6.6.9

Great app but…This is by far the best Authenticator App on the market. However I just got an Apple Watch which has the ability to use this app. Unfortunately on the watch, you have to recreate the logins in the app. Meaning you have to delete and remove the login in the app, then re-add the login on the app(on you phone) so you can add it to the watch at the same time. If you’re like me and you have a bunch of logins, this is very tedious. Needless to say, I will not be using this app on my watch until this is fixed. Please fix this issue and allow the app on the watch to sync directly to the app on the phone so all logins are already there. This is the only reason for the 3 stars..Version: 6.5.85

Not syncedTurns out the sync to iCloud feature, when enabled, does not sync. After installing the app after a phone restoration and enabling backups their was no prior backup found. It seems a MS account being present removes the restore button on first time use in this scenario..Version: 6.5.62

Locked AppThe app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID. I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient..Version: 6.4.22

Double-edged SwordMade the critical mistake of not calling Microsoft and asking them permission to buy a new phone. Oops. Now Authenticator won’t work on new phone. Completely locked out. Called Microsoft and was on the phone for over an hour. They finally reset the Authenticator for me, but there are no work around. No other options. Be VERY careful or you could lose your emails. The guy on the phone even asked me if I can just forward the emails I need into my gmail account and he would reset the email. Um, first of all, I can’t sign in to that email which I why I called, and second, no F thank you! I pay for this email account. It’s not attached to any business. If they can’t find an easier way to authorize your account, I’m out; gmail it is. (which is total crap)..Version: 6.5.34

Please don’t discontinue Apple Watch support 🙏I use the Apple Watch app multiple times a day (my organisation enforces a 1hr timeout on our MFA logins for Azure AD and a range of other services) and it has become a crucial part of my workflow. I know it can be buggy and I’ve experienced my fair share of “unable to communicate” errors but the utility far outweighs these issues. I really hope Microsoft reconsiders this decision and will continue to support watchOS 🙏.Version: 6.7.2

A typical invasive appI am trying to scan a simple QR code, but the app will not scan it without me switching my setting to allow push notifications, which I do not want. Let me scan the code and be done with it..Version: 6.7.5

Disorganized and faultyOnce I made decisions on notifications, two-step authenticator settings, and account information, there was no way to change any of it. Now I can’t receive any codes, and there is no support line for me to reach out to other than a bunch of FAQ pages that lead me nowhere. The app also denies that my account exists, even though it’s been registered on the app for over a month. The settings are minimal in their adaptability, and every link leads me to yet another online page that gives me nothing. It has never been so difficult to access my own account, which was perfectly accessible until the organization telling me to use this app also demanded I change the password, which is what kicked me out in the first place. This app really doesn’t like change..Version: 6.5.87

The worst.Even though I have the latest version of the app the process that’s used to authenticate hasn’t worked for me. Also something that’s very annoying is when you are trying to sign in it will make you sign up through the authenticate app that you still need to have access to to actually authenticate your sign in. So it’s like if I’m signing in through the app why add that if you’re not gonna make it possible for me to actually go through the process. Doing it through the authenticate app should bypass that since I’m doing it through the authenticator. But that’s all. I hate the app. Also I don’t have this for my personal Microsoft account so when I try to sign in it takes me to the app which I don’t care for..Version: 6.7.5

BrokenThe last update bricked my app, so I re-installed it and now it all looks different, and isn’t making a whole lot of sense. I don’t care to spend time researching how to fix it, particularly since I only use it for a single account and use Google Authenticator for everything else. Will be good also to not have to worry about my IT department being notified of fraud every time I reject a sign in request that was likely generated from a timed out browser tab somewhere. The point being that if I always approve every request I get it defeats the purpose of this low quality app..Version: 6.4.7

Don’t recommendTerrible application.Version: 6.5.93

Notifications stoppedWhy did the notification no longer show up on my phone? It used to work fine until recently. Or is this yet an other feature that has been removed after the Apple Watch support? As every other Microsoft product, this is also going downhill and gets worse and worse after every update..Version: 6.7.9

TrashWhen I first got my school account, microsoft authenticator insisted that i get an account to ‘protect it’, so I did. Everything was going well except for the issues that my high school doesn’t allow phones in the school so when we had computer days so we could work on our history projects, I wasn’t able to do anything. And then, I decided to delete the app so that it would just get rid of my accounts on this authenticator and it didn’t. Now, every time I try to check my school emails it makes me go through the authenticator that i am no longer able to access, effectively making me miss important emails and giving me no access to my account at all. If i could i would give this 0/5 because none of their recommendations helped me..Version: 6.5.94

The most useless piece of software ever invented!I have no clue how to make this app work and I would call myself tech savvy. It is completely counter-intuitive when using on the phone. My only guess is that you have to have both desktop AND phone on at the same time in order to get it to work which in today’s world of mobile applications, is completely pathetic! What has happened to Microsoft is anybody’s guess but their products - for me, a long time user since the days of DOS - have gone down the toilet..Version: 6.3.29

Watch app doesn’t work.I have the latest update of the watch app running on WatchOS 5.0. I get prompted to authorize, but tapping approve does nothing. I still have to launch Authenticator on my phone and approve from there..Version: 6.0.4

IPhone app works; watch, not anymoreThis app used to be great. Somebody recently got the idea to add some additional “security theatre” to it, and now it’s a mess. Used to be you’d get a notice on your phone and after FaceID, you could just approve from the Home Screen. Now, you have to swipe and click your way through into the app to approve. Same used to be true on the watch. Used to be able to approve with the tap of my watch; no more. Now it displays no account information from the phone, and basically just announces the approval, which you have to approve in the phone app. As an added bonus, if you dismiss the approval on your watch, the announcement on your phone goes away too. So, the app functions, but usability is gone..Version: 6.5.4

Upgraded my phone, lost some accessBeware even though this is synced through iCloud when upgrading your phone you may lose some stuff. Fix that..Version: 6.5.53

Hacked crypto stolenSim swapped someone was able to reset Microsoft Authenticator password and then was able to change all my passwords. They stole $6,000 of my bitcoin from Coinbase and even withdrew $1,000 from my bank. I had no phone service for 20 minutes , by the time I was able to log back in everything was stolen. Microsoft Authenticator only made the hackers job easier as they were getting my text message authentication codes to change the passwords. Beware of this app it does nothing. Shame on Microsoft, Coinbase says my problem for not protecting my passwords and T mobile said they are investigating. Doesn’t seem right someone can change all your passwords and then liquidate your bitcoins and nobody will help me..Version: 6.5.86

Requires me to “approve request on my Microsoft authenticator app” to sign in.Not sure what else to say. Title says it all. Im unable to sign into any Microsoft app (including the microsoft authenticator app) without verifying my identity through the microsoft authenticator app. I assume this is because i have a new phone, and may not have signed up the app on this device initially, however this shouldn't be an issue. There should be another way to verify your identity for THIS app (ie email, sms ect). The only options I am receiving are; 1) “Approve my request on my Microsoft Authenticator app” and 2) “approve my request on my mobile app”. Ridiculous that you have the *use* the app to sign *into* the app..Version: 6.5.14


Removed the watch appIt was so great to be able to authenticate from my wrist. My watch is nearly always on, but my phone may be on another floor. I hope they add it back in the future..Version: 6.7.6

PoorPoor for the following reasons: 1. Although the app shows up on your apps using iCloud, it doesn’t backup. If you get a new phone, all your accounts in the app are lost, including your Microsoft ones. 2. You can backup your accounts, but have to use a personal Microsoft account. If you have a company account, that doesn’t work. Using a personal account on the app really messes up Microsoft apps on your phone that use your company Microsoft account. 3. Doesn’t work on Apple Watch, and hasn’t for some time. A shame, as very handy to authenticate with a click on your watch. Much better alternatives out there now..Version: 6.5.96

Not sure about this app?I used it before thinking it’s fine. But just today trying to use to sign in to PayPal account took me ages as I had to do it in certain time (under30 seconds) to get it in, then repeat and I wasn’t able to get in after that. Eventually I did fix it up manually another way to access into PayPal. I much prefer getting codes through text messaging as I can do it quickly. OR put it to one minute before code’s change again on the Authenticator app!! For now I’m staying away from it..Version: 6.7.2

Y’all a joke over there at Microsoft?Takes a special kind of special to ask for you to input a verification code to your authenticator app WHEN YOU’RE TRYING TO LOG INTO THE AUTHENTICATOR APP. Furthermore the app doesn’t even work. Telling me to open the app and input 2 numbers when that’s not even an option anymore. I’ve signed out, i’ve deleted, i’ve reinstalled, i’ve googled and all support coming from Microsoft is seriously just concerning. Y’all used chatgpt to get your position?.Version: 6.7.7

Banner notifications not workingThe app no longer sends a banner notification when attempting sign in. Have to manually enter the app to approve. Small thing but annoying.Version: 6.5.82

Heath 🔥While open , app makes phone very hot.. Why ?! Wasn’t like this before….Version: 6.7.6

Annoying!Now it’s not enough that I authenticate a request. I have to authenticate my authentication with my Touch ID. And then half the time, it refuses to accept the authentication. There is such a thing as exaggeration, guys..Version: 6.4.22

RidiculousI have changed my phone and I now cannot sign into my email accounts using this app. I have tried and tried and tried. The issue is you ask me to sign in on the Authenticator app and then ask me to approve sign in using the Authenticator app which means that I have to cancel my login to reopen the app by which time my login request has timed out. It’s the most ridiculous, stupidest, most convoluted way of logging in and even then I still can’t access my email accounts?! What a bloody joke this app is?!.Version: 6.6.9

App consistently crashesSince the latest iOS update the app no longer launches. I’ve updated the app to the current version and the problem persists. At this state it is unusable..Version: 6.7.11

Very bad app. Duo is much betterThis app has ruined my ability to keep in touch during the day. Mail is constantly blocked. Using it requires you to stop everything else, put down your bags on the train use both hands and key in your full email address and passwords sometimes several times. Often times out if you can’t get all that done in such a short time. Maybe ok for admin guys sitting at a desk with mail open all day and a keyboard to type on several times per day. Get your company to choose Duo Mobile. I use it at my other company and it is quite practical. Heaven in comparison.Version: 6.7.5

Apple Watch Support RemovedVery disappointed the support for Apple Watch was not improved but removed. Being able to answer / acknowledge access with the Apple Watch is secure and convenient. The trend of MS apps for iOS and macOS being less and less native is not making the product better for users thanks to better DevEx for MS devs but just increase profit margins and worse user experience. Sure, users can be thankful we get the software at least (making us feel like peasants you lower yourself to support). If the dev team reads this please do not feel it as a slight against you, this is very very very much a Project Manager / PO / Stakeholder / TA decision to cut corners and reduce costs despite the product being worse for your users..Version: 6.7.5

Needs a search feature.Overall this is a decent app. It does the job well, especially for Microsoft services (naturally). BUT with everything nowadays wanting MFA, this app has become increasingly difficult to use because there is no search or quick way to find the account I’m looking for. I have about 50 accounts at the moment and I now dread having to open this app because I know if what I need isn’t at the start or end of the list I could spend what feels like forever scrolling, hunting for that one account I urgently need while the timer on screen counts down… so much pressure! Microsoft, isn’t it about time you added a search? I’d have through this a no-brainer low effort high value addition compared to some of the more recent updates. Give me search and I’ll give you 5 stars..Version: 6.5.87

Not compatible with Apple Watch (newer software/hardware)Works fine on iPhone. Isn’t working on Apple Watch (might be recent WatchOS issue). Searched a few times online and everyone says the same thing: if it installs correctly (sometimes takes a few tries), you can’t get past the “set up a personal account on your phone” note where you wait for notifications - they don’t come. After one install/reinstall cycle I did get a with notification, but my only option was “dismiss”. I haven’t been able to get this far again so I gave up..Version: 6.5.84

Transferring to a new phone is a nightmareBeen at your got 4 hours and havnt got it ffs I’m soo done.Version: 6.6.6

Bring back the watch appSilly how a working feature that requires no updates to maintain has been removed. Have to constantly take phone out of pocket and approve sign in instead of approving from watch. Moved to a different Authenticator app, Microsoft honestly have no idea what they’re doing anymore..Version: 6.7.9

Awesome but not easyMy users complain and I think it’s due to the UI, I’m 50/50.Version: 6.3.7

New version is annoyingThe new version requires you to unlock the app after unlocking the phone, which seems pretty redundant and has broken the Apple Watch app, which I rely on because it's so convenient. Or at least was :/.Version: 6.4.26

Beware: Account recovery does not workJust takes you to a blank page within the app. A shame, because the rest of the app works well..Version: 6.3.27

Please get a UX designerAccounts show start of address email, but then show ... at the end. Hmm. Most of my accounts will all start the same and end differently. But there’s no way to hover or scroll to see the entire account name. And of course, the app is just a front end to launch a bunch of web pages in safari. I’ve seen 10 year olds write better applications..Version: 5.8.0

Microsoft sucks at account managementMicrosoft accounts are so messed up. Business, personal, country. So many combinations and permutations. No single account. Total mess..Version: 6.7.9

Not GreatWorks well enough for generating/storing 2FA codes but there’s a lot of problems. - Backing up is unclear and extremely unreliable. - Apple Watch support doesn’t work, either fix it or kill it. - App is overly confusing to use, especially with multiple Microsoft accounts (Personal and a Work account). I expect way more, the app isn’t terrible but it certainly is the Windows Vista of available Authenticator apps..Version: 6.5.86

Into the loop we go!Got a new phone. You forgot the password. Asked to reset password. You need the app. The app requires the forgotten password. Then asked yet again to reset the password. And into a limbo. Crazy like the movie!.Version: 6.1.11

Support seems to have ended for Apple watch useRandomly I can’t authorise my work account via Apple Watch any more, with a confusing and frustrating screen showing on the watch face that seems to indicate you can approved but in fact you can’t. This seems to have ended recently and without warning. Very annoying..Version: 6.7.5

Forced garbageForced.Version: 6.7.5

What wrong?This was a good and reassuring way of securing my email accounts, but in the last week it seems not to be any use keeps saying there is problems with one account, have to go sign in on a browser, is it that Microsoft are trying to get everyone to use their own browser or upgrade from free accounts? But either way they seem to have made the authenticator app now useless and why on their own browser account login is there no way to any longer see my iOS devices that use it, it’s like they begrudge you using more than one device if it’s not a windows one which they aren’t.Version: 6.5.67

Another poorly-designed Microsoft appWhile Authenticator more or less works as intended, it’s a typical Microsoft app - which is to say, almost entirely ignorant of any software outside the Microsoft universe. It’s built like Windows 98 is still a thing. For instance, when you upgrade your phone and re-load your apps, Authenticator will lose all of the logins you have loaded ... except the Microsoft ones. All those third-party 2FA logins will have vanished in the night like they never existed, and will need to be setup again from scratch. For reasons known only to Microsoft, they choose to believe that the Internet and cloud services don’t exist. They see no purpose in saving the third party logins to their own servers and making the process transparent to users; instead, they seem to think any login to a non-Microsoft site is a form of disloyalty and should be expunged. As it turns out, you can backup your logins to your iCloud account - but the option is buried in the bowels of the app, and in my case at least, throws an error every time I try and activate it. YMMV. All in all, this is a perfect 2FA app ... if you’re still using Windows 98..Version: 6.5.14

As always, Microsoft made a terrible piece of software.Today, my Authenticator app broke on me and won’t let me sign into my office account to download a file that I need for work. It is making it very difficult for me to do my job, and I am relying on it to let me finish my tasks for today. Very frustrating piece of software and Microsoft has literally no tech support as their phone hangs up on you. Very irritating. If your organization has the option to use anything else, I would strongly recommend against using Microsoft products and services. I know that some places are so deeply ingrained in their products, which is unfortunate, but if you have the option, use some thing that is not going to lock your employees out with no way to fix it on their own (and with no customer support to help)..Version: 6.7.5

Recent app update…I haven’t been able to use the app successfully after the last update. Repro: add new page to OneNote and add details. Click on yellow banner “Working offline. Sign in to sync notes.” Click “Send notification” It sends a notification, Swipe down on banner alert, select “Approve.” View the message with the the Auth app with number to approve. Select the number to approve and see Facial recognition appear to log into the app. While I sometimes see “Approved” in the top banner, going back to OneNote it’s like it never happened and it keeps asking to send a notification. After numerous tries see error message: “We can’t connect to the server for some reason. Try checking your connection to see if the server is available.”.Version: 6.5.63

No Apple Watch support any more!Pulled out apple watch support?! Thanks but no thanks I won’t be updating..Version: 6.7.5

UselessJust gets stuck in an eternal loop of asking you sign in. You literally had one job…...Version: 6.5.98

Authenticator app deleted and backup didnt workThe app just suddenly disappeared from my phone one day and when trying to recover my accounts, all my backup was lost! The only thing i can think of the reason why this happened was I had installed company profile and other company shenanigans on my phone. Since i wasnt accessing company apps anymore, i deleted all of them. I didnt give any permission for this app to be deleted. What’s worse is I backed up my accounr but somehow i didnt get anything recovered! It even shows the correct latest backup date and time. So i dont understand???? Bad enough the UI/UX just looks so clunky and confusing, esp when backing up…. I had been so happy to use this but now this is a headache. I cant even trust this app wont ghost me one day or backup my authenticator accounts. :/.Version: 6.5.63

CODES HAVE VANISHED!I used this App until I changed my iPhone and it now seems that my recovery data has been overwritten and I am therefore unable to generate codes to login to my various accounts requiring 2FA. It seems that there is no way to access the codes in the cloud other than using the app recovery procedure which works but no data is available. Is there any work around to access previous backups ie before I set up my new iPhone? it would be most useful to have this feature if it does not already exist..Version: 6.6.9

A bit complicated when setting up from the appWhen setting it up from a browser, it is fine but still can be better if the app ask the user to open the browser to continue after adding the account. When starting on the app, it should not asking for the email but open the browser instantly. Using this way, the app still show options to choose the type of account like Work/School even the account has been added. And the same with the first way, it says nothing to open the browser for finishing the task. Thanks.Version: 6.5.87

Problem with multiple work placesI work in two work places and have two of them set up in Authenticator. They seem to clash and once one is working the other doesn’t. this has happened three times, and each time my work IT fix it the authenticator for the other place won’t work again. Tried reporting a problem but Apple doesn’t want to know because it’s not a purchased App. Anyone else have this issue?.Version: 6.7.5

HorribleDO NOT GET THIS APP. If you get a new phone, that’s it you can never access your account again!.Version: 6.7.7

The app keeps crashingI am using Iphone 6s+ with iOS 14.8, and the app constantly crashes up on the launch. Please fix it ASAP!.Version: 6.6.9

Endless annoying loopMy college requires that I have this app. When I changed phones, all of a sudden I can’t login to the Authenticator app. It continues on a loop of “please login to the Authenticator app” as I’m trying to log into the authenticator app and I have no access to the app so it just makes no sense. One option is to enter the number on the app but there’s no number there and I have updated the app. The other option is to login on the Authenticator app, but there is no prompt asking me if it’s me logging in because I’m not a logged into the Authenticator app. This app is ridiculously annoying and I’ve been trying to work on this for like 30 minutes now and has already drained at least 25% of my battery and my phone is heating up. Update* Because this app is so faulty, I’m not even gonna use it anymore. Instead of using the authenticator app to verify my login, I opted to use the Call method. So the Microsoft company will give me a call to verify my login because I cannot deal with the authenticator app anymore. Please fix this, so you can improve the efficiency of the app, and reduce any aggravation this app may induce upon the consumer..Version: 6.7.7

Horrible appI am locked out of my university email since the all will not give me a code. I’ve been running around in circles trying to login and now I cannot register for my courses..Version: 6.7.6

Why is there no login information providedWhen getting multiple requests it makes it very difficult to tell where the requests are coming from. Why aren’t the login from details provided? This would make it a much better experience..Version: 6.5.53

Sign in loop brokenWhen signing into Authenticator using my Microsoft account I am asked to enter a code from the Authenticator app. This loop is endless and no resolution is possible using the two options - secondary email and phone number. When entering codes from these sources the App says code entered too many times, please try again tomorrow. Can I please have a human fix this issue? Thanks.Version: 6.5.86

Worked great until last updatesPush notifications no longer work on my iPhone or my Apple Watch since the Last sets of updates. The Apple Watch notifications hasn’t worked in months. The notifications are set to on for this app. Come on Microsoft..Version: 6.5.80

Less secure now that Apple Watch support removedI’m a Microsoft 365 admin and have been getting calls, including on the weekend, from upper management saying that their Apple Watch no longer works for authentication. After explaining to them that Microsoft removed that feature, most have insisted that I disable MFA for their accounts, including the owners of the company. Since they decide whether I continue to work for the company or not, I have no choice but to disable it, making their accounts less secure. These are the people that need it most! The only way I was able to talk them into using MFA in the first place a few years ago was to show them how easy it was with an Apple Watch. To them, ease of use trumps better security..Version: 6.7.5

TrashLiterally just doesn’t work. I try to sign into Microsoft, it asks me to approve the connection on the app, I check my phone to approve it and there’s no option to do so. I click on “can’t use my app at the moment” and the only other option to log in is to… use the app??? And it’s not like I’m using a new computer or anything, all the other Microsoft apps also constantly ask me to sign in again, and now everything is broken. Save yourself the trouble and use Google..Version: 6.7.6

Don’t upgrade - it’s a downgrade.As someone who works with Microsoft, and has implemented Authenticator for all employees, the removal of the Apple Watch app means I’ll Now migrate away from the tool, at cost and time. This feature is absolutely essential to our ngo workflow and it’s incredibly disappointing to see Microsoft remove the watch app Portion, which surely didn’t take much updating or time commitment. Yes I have a phone, we all do, but the watch added a huge convenience my team aren’t willing to forego. So that’s the end of Microsoft Authenticator. For us..Version: 6.7.3

Just doesn’t work.Approving sign in requests from notifications is broken way more often than it actually works. Often there are internal errors that you are only made away of if you open the app, then it asks you to restart the app. After which it will finally work but my primary experience with this Authenticator is that it just silently fails a lot..Version: 5.6.1

Weirdest experience on a Microsoft programI have to link my Uni Microsoft account but instead you’ve said to link personal or work/Uni account and I chose to use the work:Uni seeing its a Uni address assigned by my school. I can’t use the documents without my email access and I firstly can’t even open my email and your codes are providing access somehow to the back end of the Azure program I don’t know where it’s gone- I’ve received spam emails and people making personal observations not to expose my stuff to the unmonitored area of Azure SharePoint at the Uni? How am I suddenly instead of accessing outlook on a Uni compatible Microsoft address do you figure to connect me and take me inside the Azure end of the site? What do I do? Your support says call my admin of the Uni. What do you suggest other than that one thing- it’s not their fault they’ve got no idea- sort it out please?.Version: 5.9.1

Usually works greatThe last month there is a text box location pop up when authenticating that covers up the numbers needed to be inputted. Fix it. It makes the app almost unusable when being timed. It mentions to update your app if you cannot see the numbers, that’s good advice- my app IS up to date and I have a split second to see the numbers before the text box covers them up. Why? There is no one looking at my screen that will use those numbers before I can..Version: 6.7.7

Horrible Authenticator for iOS usersGoogle Authenticator works flawlessly, every time. So 2F Authentication can be done well for iOS. Microsoft just had a very poor execution of it. I was suddenly booted from my email (outlook365 from my web browser) as of yesterday. I’m told to accept the request pushed to Microsoft Authenticator. No request is there. I use alternate methods (all of them) and no matter what, I’m still routed to again accept a push notification that I'm not receiving. I tried looking in iOS settings and everything looks fine - push notifications are enabled, etc. I tried deleting and reinstalling the app, no luck. There are NO guidelines online. Several people have written on Microsoft forum with this problem and no technician has answered. I, of course, cannot write on the forum because I cannot log into my account. This is just a terrible app because it provides absolutely no troubleshooting help at all..Version: 6.5.97

Useless1. Doesn’t even function correctly, you lot really trusting a app that can’t even fix the recurring bug? 2. App access isn’t even worth the little security you get, if your actually concerned you’ll be paying for a app that actually does the job. 3. Nightmare to login. 4. Cloud backup is just nonexistent (even tho they display it, it doesn’t actually work) 5. Do I really have to say more? If your company/organisation is making you use this, they’re isn’t much you can do but if you’re doing this on your own record… not worth it. Move along, it’s useless more ways than one, and I assure you uselessness isn’t something you’ll want to protect your work/personal “things” with..Version: 6.6.6

Crashes when I try to add an Outlook accountTitle says it all.Version: 6.6.6

Despite having the Authenticator, my account was still hacked.I think they even used the Authenticator against me to have easier access to my account even when I changed the password, I don’t know for sure though. All I know, is that while using the Authenticator and updating my password multiple times, it still happened to me. It’s a pretty scary experience to have, when they even send an email to your hacked account (like emailing themselves), and especially scary because I thought the Authenticator would make it impossible to do it to me. I also find it scary how there’s bots trying to constantly hack accounts, and I wish things would be safer online. (It showed me even more people trying to login when I had the Authenticator installed, it looked like it was protecting me, but it didn’t in the end.) I doubt anyone would believe me, because there’s mostly 5 star reviews. But that’s what happened, despite keeping it all updated. I had to recover my account and I hope it’s safer now..Version: 6.6.5

I hate this appYour apps on the phone really sucks. I was trying to open my school account. Then my school will direct me to your apps and then your apps will ask me codes without seeing the code first and the only option I have are. If it’s not me and the yes that doesn’t work because I have to provide codes first..Version: 6.7.7

Slow declineThe current version of the app has finally crossed the last line of bloat. It now blocks access to the app if you don’t agree to allow it to collect and report data on your use of the app in the background. While they don’t say what they are collecting, that is a secondary issue to the fact that a TOPT authenticator does not need and should not connect to ANY network connection. Those codes are supposed to be offline to protect them, and they don’t need network access by design. So now we can’t use the app or view our existing codes unless we agree to activate invisible data collection that opens the app up to a host of potential bugs and attacks. All so they can collect data they don’t need constantly from users that aren’t having a problem with the app. The companies that make the iOS “telemetry “ tools have introduced bugs into the apps that incorporate them already. They will do it again, and some of the users of these apps are protecting important assets or systems. App deleted. Best of luck unless you replace the always on spyware with a local log and an upload report prompt..Version: 6.7.5

Doesn’t work on Apple WatchMy organisation recently changed to this Authenticator app from a competitor which never gave me any problems. My main issue with this authenticator app is that is doesn’t work with Apple Watch. Why have an Apple Watch app for it if it doesn’t work? Every time, the notification pops up on my watch, I tap approve and it says “failed to communicate with your phone” even if I have my phone right in front of me unlocked. I like to keep my phone well away from my desk to avoid distractions during the working day, but because this app doesn’t work with the watch I have to constantly be back and forth getting my phone. Please fix the Apple Watch app!.Version: 6.6.5

GarbageAs if this app wasn’t useless enough, it’s as if it was programmed by a drunk 5 year old. After getting a new phone, when I try to sign back into my Authenticator account, it asks me to confirm my login by going into my Authenticator app.🤦🏽‍♂️.Version: 6.7.6

TERRIBLE APP.When I try to open something on Teams, it send me to Authenticator to confirm it’s me. So I put my email and password and then it says ‘verify its you’ ON the app. When I press verify it just reloads it never verifies it even though I’m ON Authenticator. I literally hate this app firstly it’s so useless I’m not worried about a hacker getting into my teams assignments and secondly THIS SITUATION. And why do I need some app just to do something anywhere on Microsoft it takes up more storage. Hate this app and don’t recommend it..Version: 6.7.9

Removing Apple Watch Support Has Made Made This So Much WorseI try to not write reviews on apps that aren’t positive, but the removal of the Apple Watch app support for Authenticator has made this app more cumbersome and irritating. Being able to simply tap to authenticate when the notification came through on my bio authenticated watch was such a boon to our day to day workflow. Now I have to completely stop what I’m doing to pick up my phone, unlock my phone, hit yes, and then double Face ID to get into the app to do the simplest of things at work. Working in the tech sector, I am familiar enough with cybersecurity to know that whatever gains you think were made by removing the app are only hindering those who have to use this app daily..Version: 6.7.9

NEED DEVELOPER RESPONSE - Locked of all accountsAfter upgrading to a new iPhone today, I restored everything from a backup earlier in the day. After installing everything I begin to login to several different accounts like discord, Twitter etc. I didn’t get very far until I got the request to confirm my identity via my Authenticator app. I opened my app to find NOTHING. All of my accounts were gone. I click “begin backup” and get the message that I don’t have a backup on my iCloud account, the same one I had been using for years. I’m completely at a loss. I’ve been frantically trying to contact support from Azure to Microsoft and haven’t found anyone who can or would be willing to help me. I have no idea what to do - this is an atrocious, horrific flaw with this app and I would never have downloaded it if I knew this could possibly happen. I desperately need someone to reach out to me to help correct this issue..Version: 6.3.19

Unnecessarily complicates thingsI’m on a 50gb phone and so made the mistake of deleting this 170mb app to free up some storage. i now cannot login to my outlook account, despite redownloading the app. just won’t connect my outlook to the dumb app. super !!! why on earth you would make users download a whole new app just to use another app is beyond me. on top of that, it being over 50mb. no option to send a text to verify identity or use a backup email. no idea now i’m supposed to login to my uni email now. would contact IT but… wait… i would need to email them…..Version: 6.7.5

Horrible conceptI’m trying to log into a work account. I don’t know the password and it wants me to use the app. I have a new phone and don’t have the app- no option for a text message. So I downloaded to app and I try to log in. I need to use the app to log into the app???? I DONT HAVE THE APP??? I find My password online, Even with my password I NEED TO USE THE APP. Authenticator app wants me to use the Authenticator app to log into it. Sounds confusing. Is confusing. I just want to use my phone number..Version: 6.7.6

Good however has a little bugInterface looks a good, however I’ve noticed that the passcode doesn’t change after its first countdown cycle. You have to leave the app and come back for it to refresh and give the correct number at the same countdown level. I’ve had to use the Authenticator app a few times and apart from this issue, it seems to work as intended..Version: 5.6.1

Absolute worst authenticator appThis app is less functional than any other authenticator app I have ever used. This app is bugged and doesn’t work at all 95% of the time. You will open the app and it will say it is locked. You are then asked for either touch ID or passcode to unlock the app. After you attempt to unlock by providing touch ID or passcode, the app just closes. It doesn’t allow you to approve any login requests or access your codes. On top of that, this app has never worked with notifications. Any time you try to send a login request to this app it’s supposed to pop up a notification that allows you to quickly open the app and approve the login request. This has never worked..Version: 6.5.82

LET ME INNNI haven't seen my account since my school started using yall to identify or whatever. EVEN OMNIVOX DIRECT ACCESS IS BLOCKED I CAN ONLY LOG ON MOODLE ON SCHOOL WIFI PLEASE I JUST WANT TO PASS.Version: 6.7.9

Vulnerable to Passcode AttackI was very happy with Authenticator until I read about the new wave of phones being stolen after acquiring the iPhone’s passcode such as shoulder surfing. App Lock in settings uses Face ID which is fine, but defaults back to the iPhone passcode if Face ID fails. Worse still is that Authenticator has all your website passwords for any Microsoft account that has been setup in the app. If you have multiple Microsoft accounts the app allows you to switch the account used to sync the passwords without requiring any re-authentication. Most apps that take security serious do not allow this to happen. Instead, they require app specific authentication on Face ID failure. Alternative Authenticators such as Authy and 2FAS prevent this from happening as do banking apps. Is it right that Microsoft is not willing to protect your information beyond relying on Apple’s security. A safe inside your house can protect your valuables..Version: 6.7.6

Locked app allows approvals :(“Fingerprint [...] will provide a second layer of security...” - NO, it totally DOES NOT on iOS: the approve/deny prompt appears IN FRONT OF the app’s lock screen, so locking the app provides no additional security. Please fix this, preferably without requiring an extra set of touches. Please also add the option for a sound and/or vibration alert when a new approval request is received: currently it’s easy to miss the narrow window of opportunity provided by my VPN login process, because the notification is silent..Version: 6.4.3

This app is a scam to download.Multiple login issues when it comes to using the Authenticator. I have terrible memory so every time I would login I would have to change my password but when I heard of this app it did help one time hit after that it’s sent me an error message about not being able to login, I can login into my Authenticator app with my Face ID which I’m thankful for but why would the app not work? Is it not the sole purpose for when I forget my Microsoft password? The error message is just an extra step to me having to take for me forgetting my password. I see no purpose in using it anymore just thought I’d share my feelings towards it since I am one of the ones with short term memory!!.Version: 6.7.2

MICROSOFT EUROPE AUTHENTICATORAbsolutely sucks. Cannot decipher what country the account is in or the credentials of the user. Totally useless. Must be replaced by real person to identify the correct information online about Canada customer services.Version: 6.7.7

Permalocked Account?I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!” The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock. I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone..Version: 6.4.7

Worst Customer Service. Do not use this appI got a new iPhone and the app did not recognise this new device. I am locked out of all email and Social media accounts with zero methods of contacting the staff. It’s a stupidly common event that gives you no support to recover it. If I get any response from this review, it will be the first communication in 7 days that this company has given to me. So upset and disappointed..Version: 6.5.85

Watch OSWatch approval stopped working for me. I only can approve from the phone..Version: 6.4.26

Terrible UIWhen using this app to authenticate login to Outlook (and maybe other programs - I don’t know), you get a pop up box with two options: “yes” and “it’s not me”. The one at the top is “it’s not me”. My instinctive reaction whenever this appears is to click the one at the top. Which I often do, despite this being the opposite of my intention. Please redesign this so the two options are pulled further apart so it’s harder to accidentally click the wrong one..Version: 6.5.94

Does not work with watch; incompetent supportWhile the app works as expected on the phone, it completely fails to work with Apple Watch, although it’s programmed to do it. I installed it on the watch, and it shows the prompt to approve on it, but approving apparently does not make its way back to Microsoft; worse yet, when the watch is showing the prompt, the phone already does not, so in the end nothing works. Even worse, I opened support incident with Microsoft and the rep is completely clueless about Apple Watch and how the Watch works with the phone, and is doing his best to get rid of the problem by telling me to contact Apple Support, among other things..Version: 6.5.89

Pedantic squared.I feel Microsoft products are created by engineers for accountants to use. They are safely the most pedantic and non intuitive as a good Rube Goldberg machine. In this instance I’m trying to re- add my outlook to my iPad and because it now has the stupid two phase interlacing of souls I must go through the authentication app. But when the authenticate app asks me to then type in the special secret decoder ring number before I can run into the next road block it secretly already created the next three by telling me to go to the authentication app (which I’m currently on) to get the number for the authentication app (which I’m currently on) to unlock the next phase of my Microsoft jail puzzle (which I can’t do because I’m being asked to get a number from an app that is asking me to get a number from itself). It’s maddening. Why does it have to be this difficult Microsoft? What secrets are going to be stolen from us here at this mom and pop faux blinds sales office?.Version: 6.7.5

F This app.I’m weeks behind on work and unable to communicate with essential people; this is purely based on this underdeveloped, overlooked piece of crap authentication app. I simply just want my details to be where I can access them and not have some stupid pop up telling me I’m not really me?! Honestly, as such a big company I’d expect they’d understand the severity in being to access work documents at any point from anywhere, but instead no, you reinstall the app, sign in and Shazam you’re treated with “2FA” that won’t work because it asks for irrelevant info, that simply isn’t accessible info for the account user, such as myself. So overall, thanks Microsoft, thanks for making the student life harder than it already was👍.Version: 6.7.9

Good but needs some work!Good app but.. would like to see a few improvements to this app: 1) Dark mode 2) Add passwords without website url needed 3) Ability to scan for weak passwords and reused I know that I can do number 3 using Edge but would like it all in the Authenticator app as this is where I manage my passwords and security. Also would be great to be able to add a password without needing to add a website url. Sometimes I like to add passwords for my phone or other things which don’t always contain a url..Version: 6.7.11

Low effortI wish I could have a job where my ugly, busted software got shipped like they are doing over at Microsoft. It must be relaxing to have such low quality thresholds..Version: 6.7.2

Not able to select certificate while adding work accountHi Team, Facing issue while adding my work email account/teams , i am able to login and then after i am getting an option to select a certificate but i am not getting any pop up box of selecting certificate. I am trying it in my iphone 13 pro. Please help..Version: 6.6.7

Garbage App, I’m stuck in an impossible to escape loop, can’t look at my pay stubsThanks to you guys I can’t see my paystubs because your stupid app has me stuck in a loop I can’t escape, 1 star review, terrible app.Version: 6.7.9

ExportNot possible to export.Version: 6.7.9

You are costing me moneyI have been locked out of my work accounts because the app is asking me to open the app to verify the account!!! The Microsoft authentication app is already opened and it’s requesting that I open the Microsoft authentication app to approve my email!! This doesn’t work and I have not found a work around or solution in days!! I’ve recently bought a new phone and attempting to install my work outlook and teams apps, but nothing can be approved because the authentication system is broken..Version: 6.7.9

Authenticator loop nightmareTo sign in to the Authenticator you need to use....the Authenticator app! ....and round and round and round you go, losing hours of your life to this garbage and getting nowhere. I Googled the issue and there are complaints about this dating back to 2018!! Meanwhile, can't access my work emails and the "help" buttons just send you in the same loop. Possibly the worst app I've ever used..Version: 6.6.8

Great app with a fatal flawI’m looking into alternative apps as I’m writing this review. This has not worked on my Apple Watch 7 with WatchOS 8. I tried everything that was suggested. I disabled App Lock, I deleted the app and reinstalled it on the phone and the watch, I tried several different authenticated accounts, etc. I don’t want to take my phone out of my pocket every single time I need to approve an Authenticator request. It’s easier for me to just switch to another Authenticator app. This worked a long while ago with my Apple Watch 4, but Microsoft is absolutely and ridiculously half-baked in all of their efforts for their products. I still use a lot of their products but am trying to find alternatives for every single one. Except for games, I’ll still use MS to play games on their OS..Version: 6.5.88

Poorly designed for iOS and other OS?Instructions appear in tiny form and links appear off screen. With a time limit, a switch to a browser and a verification delay brings the spinning wheel of death that ultimately led to a lockout due to too many attempts. On a 55GB/20GB network I can’t blame my iPhone 11 or the network..Version: 6.5.93

FEEDBACK LOOP THAT I CANNOT GET HELP FOR!!!So this app was working just fine until I got a new phone and had to log into my Outlook account again. You apparently have to log into the account through the Authenticator app too to be able to access your account. This would be fine if it weren’t for the fact that it asks for you to authenticate the account IN THE AUTHENTICATOR APP, creating a feedback loop that there is no apparent solution for. And when I called the Microsoft help number, I couldn’t even talk to anybody, it just directed me to one of those help chat forums. Not a fan of those, but fine. Except you have to pay to get answers!!! You can apparently get reimbursed but why should I have to go through the trouble of getting reimbursed for the company’s mistake?! Super mad!.Version: 6.6.1

Sync is awfulIf you have acompany email account it won’t work, and if you have a personal one it won’t pull your accounts through.Version: 6.5.67

Doesn’t workI’ve never had such a bad experience with an app. Every time I log in the notification arrives 5 minutes later and says error every time I click on it. Now I can’t access my work email from my phone because I constantly sends me to the app and it constantly says error. I tried unistalling it, it lets me log in until I get to the end and says it’s safer to download the app, but doesn’t let go forward. And there is no support page. DONT GET IT.Version: 6.6.8

Why are the release notes so bad?Imagine: you have a major regression, preventing a whole category of logins, but neglect to note you've made changes in your release notes. Nor do you mention when you fix the problem in a hasty patch release days later. Now imagine you're one of the biggest software companies on the planet with essentially near-limitless resource and you choose to write "big fixes and performance improvements" in your release notes every single time. Fix your release notes. It shows utter contempt for your users..Version: 6.5.83

Dropping Apple Watch support is a major mistakeWhile this app has generally worked well the dropping of Apple Watch support in the next version will severely impact its usability for me. I’m constantly getting auth checks from work and the Watch support lets me efficiently action these without having to hunt around for my phone. It will still work, but it’s going to be a pain..Version: 6.7.2

Useless when in “enter number” modeWorked great (with Apple Watch support) until company switched us to “enter a number each time” mode (to avoid threat actors spamming requests for approval). Now - no support for Apple Watch in that mode - and half the time it fails due to various weird reasons (from timeout despite approval being within 10 seconds of request, through to “notification could not be sent message”. Ironically in the CIA security triangle, by making it this hard, this app succeeds itself in preventing availability….Version: 6.6.8

L’application est harcelante!Comme je suis un étudiant, mon compte Microsoft est lié à Microsoft Authentificator. Globalement, l’application est harcelante, car je dois approuver la connection avec un nombre ET répondre « oui il s’agit de moi » à CHAQUE fois que je veux faire mes travaux par l’application Teams et/ou Omnivox. Je dois donc toujours avoir mon cellulaire sur moi à ses moments là et si je ne l’ai pas sur moi par malheur IMPOSSIBLE de me connecter et de faire mes travaux. Je dois approuver la connexion au moins deux fois par jour et ce sur TOUTES les applications (Teams, Omnivox, etc) et ce sur TOUS mes appareils (ordinateur et IPad). Je comprend la nécessité de protéger le compte, mais à se point c’est rendu du gros n’importe quoi!.Version: 6.7.8

Needs PASSCODE ProtectionThis app needs PASSCODE protection. How can an authentication app be considered secure if no PASSCODE is required to access it?! When a two-stage login process sends an authentication code to my cellphone via text message, that cellphone requires a passcode to unlock in order to get that authentication code. That is an order of magnitude greater protection than is offered by this app..Version: 5.5.0

It lost all my information, now I’m locked out of some of my accounts!Awful app, never sync's my info, it just buffers (this has been going on for weeks). It lost all of my codes which I need to use for some accounts that I am now locked out of. I never receive notifications for codes when I should. I can’t even get codes for other accounts I wanted to get codes for! I only got (somehow) two codes for two of my accounts out of a list I want protected. Overall, this app literally does nothing for me, it’s useless and biggest waste of time. 10/10 don’t recommend unless you want your information lost and being locked out of your accounts. Microsoft, why can’t this be better?.Version: 6.5.84

Sign in request approval improvementSign in request keeps on lagging one minute it works and then after it dosent. Please make it consistent. I find that crazy there’s still this problem even tho I upgraded the app.Version: 6.5.82

Crap app.2 digit code does not sync. Work server asked to enter 2 digit code in the Authenticator. NO where to enter code in the app. Wasted hours trying to figure this freakin thing out, still locked out of the system. Now I have to call IT. Yes. App has been updated..Version: 6.7.9

Good, but doesn’t work on Apple Watch since WatchOS 7A good and useful security app, which I have used for a long time and thankfully continued to work on my phone since upgrading to iOS 14. Unfortunately, since also updating my watch, I can no longer respond to notifications on my watch, it just says “failed”. The “app support” goes to Microsoft’s websit and will I bother reporting the problem there? LOL No. Not for want of help, or my own laziness, purely for the sake of my sanity because, from MANY past attempts to get support from them, Microsoft have a “wonderful” way of throwing you through endless, circular loops when you request support for anything other than one of their most expensive flagship products or services and also do not respond to support requests submitted by email or via Windows 10 feedback, etc. Just fix it please..Version: 6.4.36

Can we get an app for Mac please?Can we find a way to do this once on Mac instead of every single time I open an app? It would be nice. Bring back the watch app!!!!.Version: 6.7.5

This is the worst app I have ever had to use in my entireThis is the worst app I have ever had to use in my entire life! It physically won’t let me log into anything I need to access. The numbers it gives you to log in never show up and non of the verification codes work. I’m locked out from all of my university accounts because the app won’t work. I have made sure the app is up to date, made sure all times are synced and it still won’t send me the verification numbers and codes. The online support is shocking. Would not recommend using this is a waste of time!.Version: 6.7.6

Bad appWorst app ever.Version: 6.7.5

Complete and utter garbageMicrosoft Authenticator is by far the most frustrating part of getting a new phone. The piece of trash can't figure out settings (e.g. iCloud) have changed without hard killing the process and reopening it. It also doesn't actually sync over if you get a new phone. Awesome, now I need to get multiple accounts reset after wasting an hour fighting it to try and sync right and logging in literally like 5 times to just make it able to "sync" (the same thing happens with Visual Studio, Outlook, Azure, basically all of their garbage continuously). At least it told me what accounts I have; that's super useful, to know the accounts and be unable to do anything with them. Can't get hacked if I can't get in, checkmate hackers. I didn't expect much from Microsoft since I have to work with and support their products (and seeing as Windows 11's big selling point is ripping off the macOS 10.3 dock), but I'm still disappointed..Version: 6.5.87

Waste of timeForced to use this app by my uni and now cannot access my university portal after my phone logged me out of the app. There is no way to recover your access or passwords on your laptop unless you access app on your phone so now at a complete stalemate being unable to access my phone app. Cannot speak to anyone to resolve this issue..Version: 6.5.87

Not working on my new phoneThe app is not working on my new phone. I was in a chat with two Microsoft support staff but they couldn’t solve the issue either. I’ve been logged out of all my work accounts..Version: 6.7.9

Deleted all passwordsWorked fine for years, set up on my new phone, and started slowly migrating over to iCloud. Then at the beginning of this week I went to load one of my non-migrated passwords and it was just gone. The app will load, unlock from Face ID, select the "saved" password profile based off of the domain/app you're trying to autofill, and no password is filled. Going into the app and selected password profile, and it shows asterisks showing that it's "hiding" the password. Selecting "show password" shows an empty password block; select any other password profile, select "show password", and they're all gone. Fascinating, thanks for producing at least an hours worth of work for me now to recover and reset around 110 passwords across different domains. I'm done with this now, and not going back; best of luck everyone else..Version: 6.6.8

Please stop blinding me.When are you going to give us a dark mode so I can stop blinding myself at night time while authenticating? I'll happy up my star count then..Version: 6.4.26

Causes phone to run very hot.Whenever I have to use this and then leave it running in the background it causes my phone to excessively heat up and drains the battery. If I remember to close the app and this doesn’t happen..Version: 6.4.16

6.4.1+ Interface BloatThis app was great until 6.4.1 at which time they decided to hide the main feature (the login keys) behind each respective account. So now instead of quickly opening the app ti grab your key you need to drill into each account. For those people that access multiple keys each time this becomes needlessly cumbersome. This feels like change for the sake of change without any forethought into how this will impact user workflow. In other words, it feels like a team of developers trying to justify their existence by running out of things to do. Come on Microsoft, seriously? When something just works why can’t you just leave well enough alone? I get that you wanted to add all the other functionality and it is useful in certain scenarios, but at least give users the option of what screen the app opens up to so we can have the old view where we see all account keys in one view..Version: 6.4.3

Not working after latest Apple Watch updateHope there is a new version coming. Authenticator on Apple Watch is no longer working..Version: 6.4.26

Absolute garbageHad 4 accounts on the outlook app including work accounts, registered 1 account and got locked out of all 4 because they weren’t added to this stupid app, of course once you install it it takes over everything and you never have an opportunity to enter your password so end up in an endless loop of “please enter your password, opening the app, no account here, open outlook, please enter your password…” if you decide to take control and lock me out of all my accounts I’ll just delete it and go elsewhere. Screw Microsoft. I’m switching my accounts to proton after this..Version: 6.6.6

Horrible when you change phonesAs soon as you change phones you can no longer use the log ins you had set up your old phone. It is not at all straightforward to fix. While trying to log in without the authenticator app working properly when you click “I don’t have access to the app right now” it takes you through to two different options which BOTH NEED THE APP. Honestly, who designs this rubbish. Would not be using this app unless I was forced to..Version: 6.5.97

Phone calls not workingOn my iPhone, the authentication phone calls go straight to voicemail without the phone notifying or registering that a phone call is received, thus preventing me from authenticating. This is a recurring and really frustrating problem and no, it’s not because of a setting on my phone, I checked them all..Version: 6.7.8

Works but is buggyHas an frustrating bug when you get locked out of the app after responding to a 2FA request. Have to close and re open for it to allow you to unlock it. Generally annoying because once you do you then have to double authenticate your creds to even approve the login request. App does what it says on the tin, but getting on being very annoying if you have to use multiple times a day..Version: 6.5.4

Worst App EverThis app is quite frankly the worst piece of software I’ve had the displeasure of using. The app has made it virtually impossible to log into my university email/teams/canvas through my laptop and phone. There is no clear way in how to use it or fix its many many issues. What’s worse, Microsoft seem to suffer from the worst customer help desk. Honestly don’t know what I’m supposed to do. Completely pointless and forces users to download a broken app. Do NOT recommend any institution/businesses using this mode of 2FA..Version: 6.6.5

Does what it is designed for, but could be betterI use the app each day to authenticate logins. The only problem I have is when the Authenticator is launched via a push notification, it requires your finger print to unlock. However the finger print unlock screen disappears instantly and you have to send the app to the background and reopen it to force the prompt to open again. Easy but annoying work around..Version: 6.5.38

QRHard to find where the QR code was stored..Version: 6.5.4

A nightmare to change phones.I have been through this nightmare twice. First time I was asked by Apple support to do a factory reset with respect to a problem I was having with my phone. The Microsoft Authenticator app credentials didn’t restore and I have been unable to regain access to all my accounts that were protected by 2FA. There was some doubt that I had made a mistake but I have now bought a new iPhone and I have exactly the same problem transferring my credentials from the old to the new phone. The app also offers an export and import capability but this is also broken. It provides a 12 word pass phrase but when you attempt to verify it, it continues asking for a 13th word and it errors out. If 2FA isn’t robust then it is a liability, not an asset. I am now only using the app for authenticating my Microsoft and Office accounts..Version: 6.7.6

Poorly designedRarely works the way it’s supposed to, and of course when it doesn’t work you’re locked out. Was forced to use this for college. Had to redownload on a new phone, and was required to log in to my college account. But to access Microsoft authenticator, I had to open Microsoft authenticator to approve the sign in. Essentially, I had to already be in the app to be able to log in. Poorly designed, resulting in me being locked out of emails and my account for several weeks..Version: 6.5.96

Buggy, painful, annoying, still can’t get into accounts on some of my devices with IT help.I have to have this for my uni email, it is terrible, never working, even when I can get in it is buggy with the notifications, having to go back and forth between codes. No clue why it was made when it is so terribly buggy, no clue why there hasn’t been any improvements made over time. I despise having to use it 😂.Version: 6.6.8

Wanted it to work but...I set it up on my iPhone, and wanted to be able to also use on my iPad. I could find no instructions on how to pull my info that I entered on the iPhone into the app on the iPad. There is no recovery option on my iPad app, only the iPhone app. There should be a way and I am sure there is, it is just not answered in any FAQ I saw. Most apps when you set them up on multiple devices you use and sign in, all your stored info is there. Not here and once something gets this complicated I lose interest. So I will try other apps to see if any work across all my devices. I should not have to have separate accounts or re set up all my accounts each time I go to another device..Version: 6.3.23

A strong negativeI strongly agree with Ramal Eidwod’s review. I had to restore my phone recently. As soon as It happened, I’ve downloaded Microsoft Authenticator app and Outlook which I use as my university accounts. Literally, when I’m trying to sign in to the authenticator app it requires me to approve request either on authenticator app or on mobile app. Seriously, this makes it so uncomfortable. When I try to log in Microsoft Outlook it requires me to continue in authenticator app. Just in case, my semester commences tomorrow, so I guess I simply won’t be able to attend the online classes due to inability to access University accounts in MS Teams and Microsoft Outlook..Version: 6.5.15

App is missing a killer feature…Which means this app is dead to me. I have multiple Microsoft 365 business accounts. I’ve just moved to a new phone and discovered the apps backup and recovery feature will not work for business MS 365 accounts. I now have to manually reassociate all of these accounts… I’m moving my MFA to LastPass Authenticator, which will allow migration of multiple accounts..Version: 6.5.85

IOS 14 breaks watch appFix the watch app.Version: 6.4.26

Please fix Apple Watch supportThis app is a great solution for Windows/Microsoft ecosystem users who use iPhone and Apple Watch HOWEVER making it work on Apple Watch requires disabling App Lock whilst using the password auto fill functionality requires enabling App Lock. PLEASE allow us to utilise both these features of the app at the same time..Version: 6.5.86

Worst app and appalling customer serviceUpgraded to a new iPhone and now Authenticator doesn’t work for my Microsoft 365 Business Standard, I’m an administrator on my account and can’t access the account as no codes pop up on Authenticator. Microsoft Customer support is diabolical - nobody calling back, nobody knowing how to fix the app, not one person, not even the Microsoft store!! Avoid Microsoft Business, avoid Authenticator. USELESS!! 4 days and still waiting for a return call after 5 calls to their business support lines..Version: 6.7.9

Better feature: option for us to opt out of this app. WORST!I tried logging in for my account to activate this. Asking me to get the code or to approve from the app that I am trying to log in. HOW DUMB can it be??? No notifications to ask for approval but straight decline or approved but not working. Maybe stop working on features and give us a choice to opt out..Version: 6.6.1

AnnoyingCareful it doesn’t delete your account because you will never be able to access that again. I got a new phone and the backup didn’t work properly so I wasn’t able to access any of my accounts until I was able to get to my old phone which still had the saved info.Version: 6.5.80

Horrible systemMy work email requires Authenticator to log into emails remotely. to log into Authenticator I need to either approve the request on Authenticator or type in the code from Authenticator…… which is impossible cos I’m trying to log in…..Version: 6.5.87

Authenticator app keeps asking me for an authentication codeGot randomly logged out of my work email and teams app so when trying to sign back in it asked me for an authentication code. Went on the authenticator app and it logged me out of all my accounts there too.. trying to add my work email back on the app and the authenticator is asking for an authentication code??? Stuck in this never ending loop and no help with Microsoft. 3 people I know from different companies have experience issues with this app in the last 2 months. Awful!.Version: 6.7.6

Phone app is fine, Apple Watch app DOES NOT WORKI thought Microsoft were supposed to be tech giants? The wizards of making all that fancy computer stuff work? Hah, clearly this is no longer the case. A simple google search shows this app hasn’t been working on Apple Watch since September 2020 (WatchOS 7 update month) and no surprises that Microsoft haven’t bothered to fix it yet. The watch app constantly freezes when trying to link to the phone app. Then, if you delete and reinstall the watch app, it lets you progress a little further with the linking of the apps, before getting stuck on a screen saying: “Get started by adding a personal Microsoft account on the phone app” But of course I’ve JUST ADDED A SODDING PERSONAL MICROSOFT ACCOUNT ON THE PHONE APP TO GET TO THIS POINT WITH THE APPLE WATCH. Seriously. It’s 2021. Have we not been through enough rubbish over the past 12 months to just warrant us owning technology which works as it’s supposed to? Now yeah, I can approve sign ins on my phone. But it would be handy if I could do the same with my watch, as you advertise I can, which is a massive lie..Version: 6.5.22

Useless appIt is so Annoying and useless.Version: 6.7.6

Lost all my passwordsIt was great to use this app until I switched to a new iPhone and found out that despite having the iCloud backup activated in the app settings and the phone settings, the only account that got transferred to a new phone was the Microsoft account and there was no way of recovering the rest. By the time I realised that I’ve lost all the other Authenticator keys, I’ve already wiped my previous device. Now I’m locked out of several accounts and in touch with their customer support. Useless..Version: 6.5.84

Stiil fails to sync with Apple WatchGot an Apple Watch? Wouldn’t it be cool to respond to Authenticator requests from that computer on your wrist instead of digging out your phone and logging into it instead? Would make the password-less dream a lot easier. Except Microsoft Authenticator still has the bug where the linking process of accounts from the iPhone app to the Watch app fails, over and over and over. It starts with a little screen on the iPhone saying it’s beginning the sync, but that goes away quickly and the Watch app eventually times out and fails. I’ve tried everything, and my reading on Microsoft’s forums says I am very not alone. Yet software from far lesser companies than Microsoft are able to pull off this data syncing trick just fine. Maybe send your devs to WWDC and talk to some Apple engineers about the problem? I don’t get it..Version: 6.5.98

Clumsy unhelpfulContinuously locks me out of outlook and MS Teams. Only solution offered is to use safari instead of apps..Version: 6.4.41

App lockDreadful, this is automatic and not my choice, the app does not set out how to unlock and the bio key is not an option causing me to get my company IT department to recall my phone to unlock the app.Version: 6.4.22

Recent update broke everythingI went to use Authenticator today and it now displays the splash screen, authenticates via Face ID and then closes. Push requests are being received but as soon as I try to approve them the same thing happens. There also appears to be no other way to contact you besides leaving a bad review, even the office and Azure support team don’t know how to contact you. Please help, I have MFA set up for about a dozen customers and I can’t support them..Version: 6.7.5

I cried and screamed trying to get this to workWhy on earth does this exist in the first place? I shouldn’t need a WHOLE app just to verify my account which I use EVERY DAY. And I’m RIGHT IN THE MIDDLE OF EXAMS and it took my all day just to figure out how to use this app. I literally screamed and cried because it kept saying MY EMAIL ADDRESS DIDNT EXIST??? I hate that my university forces us to use Microsoft they are literally ruining the planet.Version: 6.5.97

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