- 93.4LEGITIMACY SCORE
- 95.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
AE + Aerie App Complaints & User Negative Comments 2024
AE + Aerie app received 63 complaints, negative comments and reviews by users. Have you ever had a bad experience using AE + Aerie? Can you share your negative thoughts about ae + aerie?
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AE + Aerie for Negative User Reviews
✓ Misinformed & a shambles of a company!Shame as clothes are very nice, but sizing is completely out, and trying to purchase from the UK or anywhere but America ,… please don’t bother! There sites, and what one can buy from where, is so confusing. Think USA and European sites have merged, probably because European customer services were horrendous to deal with!! Just been sent an out of date discount code by the american C/S team!! Wanted to re order a dress as now in the sale , now sites have merged , dress has disappeared off the site though they say you can still find everything ! Not true! However, it’s showing that there the dress is available in every size when I googled AE, but it’s on a Chinese or Indian site!!.Version: 11.8.2
✓ Difficulté avec les paiementsPas capable de payer avec ma carte de credit.Version: 12.4.0
✓ Trouble linking to existing rewards acctThere was no way to immediately link our existing rewards account for use on this app. Had to trust their customer service email reply indicating new account would be merged with previous existing rewards account. The link “Already have a rewards account?” was not active so therefore went nowhere. Also, had trouble adjusting order by swapping out conflicting promo codes. Acceptance of one seems to lock that one in excluding the opposing promo which might have been better. Neither was it readily apparent how to add to the order to exceed the free shipping threshold through something like a “back to shopping” link, although I guess we eventually navigated our way around that somehow. Products are always top-notch but APP & website could use improvement..Version: 5.2.0
✓ Doesn't workWon't load anything. The mobile website doesn't either!!.Version: 1.5.1
✓ Annoying Glitches/AE app for iPad/ Shop Runner for appEver since the update to the website (which caused the inoperability of the website for several weeks) there are noticeably many glitches that need to be fixed. The update resulted in my older order history to be wiped. I can’t understand why AE would think that would be okay and that customers wouldn’t notice. I can no longer look up my historical orders, which has been frustrating and all my points were lost/wiped as a result! Please bring back order histories. Also, the app doesn’t retrieve my order details for ALL my orders when using the app, does for some but not all (appears to retrieve on the website though). Also, I noticed the deadline on pricing for sale items for west coast customers are disregarded, really frustrating when you think you’re getting the sale price but then, bait and switch. It appears the algorithm doesn’t factor in Pacific time zone customers. Also, it would be helpful if there was an app for iPad users. Annoying that there isn’t one yet and we are in the year 2020 now. Additionally, it would be extremely helpful if there was an interface to login to Shop runner from the app! I’m a loyal AEO and AE customer but these issues and my wish list are long overdue and my patience is wearing thin. Thanks for reviewing and considering my request for updates and fixes..Version: 6.8.0
✓ GlitchUpdated the app, all my favourites disappeared and I can’t re-add anything to my favourites either. Can’t move from cart to favourites list either..Version: 11.9.0
✓ Prices changes once items in your cartSneaky.. prices change all the time they tend to go back up once an item is in your cart..Version: 12.1.0
✓ App is okIt’s just really unfortunate that it does immediately link to PayPal. Every other app I use will pull all of your information from PayPal and this app makes you fill it all in before you can hit pay. It’s just an inconvenience when so many other apps make it easier..Version: 12.1.0
✓ Love it but frustrated with so much random stuff that can’t be shipped to AustraliaLove it but frustrated with so much random stuff that can’t be shipped to Australia. Need to be able to filter out at least, so that you don’t find out just at the checkout.Version: 5.6.1
✓ Not Canadian friendly!How does this not convert into Canadian dollars CDN by now? Otherwise beautiful app..Version: 5.10.1
✓ Can’t order anything :-(I love the app but For some reason I can’t get past checkout! There is no place to enter in my city for billing but it won’t continue without it :-(.Version: 13.8.0
✓ Prices in USD!It’s unclear in what currency prices are. I thought prices in CAD, they charged me in USD. Be aware!.Version: 5.2.0
✓ UnacceptableI updated my app thinking it would be beneficial and stop all the glitches but once I open the app all of the clothes I saved to favourites disappeared. I’ve also been having glitches where it will log me out and when I go to the account page it jumps out of the app. Aerie/American Eagle please fix this!.Version: 11.9.0
✓ Could use some small tech improvementsIt's not very responsive, you have to wait til it's ready to tap something like your cart or it won't get it. Find myself waiting a lot in the app. Also wish pressing the X in the search bar didn't exit the search bar, and you could swipe right to go back instead of reaching for the back arrow. And it would be great if you could start zooming in on a pic without having to click into it first, like in other apps where the zoom counts as the click, takes out an extra step and extra time, and makes it that much more integrative and easy to use. What really annoys me is how your favorites page refreshes every time you click on something, and then takes even more time to load back to where you were. Oh, and of course as everyone says, the inevitable crash. Overall the app has some useless time-consuming qualities and renders me impatient at times, but I look forward to using it with improvements..Version: 5.1.0
✓ Doesn't have uk listed as an option!Tried to register and they have an option for Ireland and Isle of Man, but no UK or GB. The app took my location but still showed me offers and items in dollars. Don't send me emails offering discounts for using the app when it's not set up for uk users. Disappointed..Version: 4.0.1
✓ Payment issuesThere was no option to break down payments into instalments. Also, no option to add points onto club card..Version: 9.2.0
✓ AppI have been trying to place an order for over an hour on the app. Every time I tried to log in it would say invalid password so I would choose the “forgot password” option. Upon following the directions to reset password it would say that the new password must contain at least one number and one letter( which I had) and I would try again to then have it say the link was expired. I would request another link. When I would check my email not only would there be another reset password email but also an email that said I changed info on my account. I even tried to ask for help through live chat 3 different times in which the only thing they did was send me another link which repeated the same results. I finally just ordered it as though I was a guest but I know that I have rewards to use and couldn’t use them!!! So frustrating!!! Stop worry so much about what organizations you are supporting and worry more about your customer service online!.Version: 8.1.0
✓ Does not allow for United Kingdom but it used to doCannot set up for UK, the app functionality also doesn’t allow for password reset. As we never get an email to reset..Version: 5.10.1
✓ So many offer code issues, frustrating experienceWorst experience this time.Version: 14.0.0
✓ USD chargedTo all my fellow canadians be aware that the prices are in usd. Received the bad news too late after finalizing checkout! I am certainly calling customer service first thing in the morning. #notahappycustomer.Version: 5.10.1
✓ New update doesn’t workI am unable to shop on this new update. When I add something to my cart it says there are items in there but when I click on my cart it says it is empty. (I am using the new canadian version).Version: 6.0.0
✓ NO CAD CURRENCYThere’s no way to know you’re shopping in USD instead of CAD even though I downloaded the app in the Canadian app store. It led me to believe the clothes were cheaper than they really were. You really should fix this! I won’t be using the app again..Version: 5.11.1
✓ OkLove this shop, but UK vers of app?.Version: 3.5.0
✓ App not loadingNormally I love this app, but unfortunately for the last week the app has not been loading for me… I’ve updated it and deleted and re-downloaded it and unfortunately its still not working. I have an iPhone 12 that is only 6 months old and every other app on my phone is working fine..Version: 11.7.0
✓ When it works it’s greatThis app is easy to use for shopping, rewards, and tracking orders and generally without problems but I updated today and now I can’t really use it anymore. It says there’s a problem when I try to login and so I can’t track my order or shop using it because it doesn’t save my favorited items or the items in my bag without my account. It’s strange because it still says ‘Hi, My Name’ when I click my AEO but it needs my password to view anything as if I’m not logged in? It’s really weird and frustrating, but otherwise it hasn’t had many problems and I’ve had it for years now. It had an issue with crashing before but that’s seemed to be fixed now. When the app is running smoothly it’s a great design, though..Version: 8.0.0
✓ What Did You Do To The App???Let me begin by saying that my rating has NOTHING to do with AEO, the quality, or selection of their clothes! I’ve been a customer for years and have shopped via app on countless occasions. I recently updated my app and I am less-than-thrilled with the bugs and glitches that I ran into during my last purchase. Most of the functionality was fine, but during the checkout processes, it took three tries to complete the transaction because an “item couldn’t be shipped to the country selected” (the US)- this happened twice, and then after clearing that up, I try to complete the transaction and now I’m told that one of my items is no longer available. That should have been addressed three steps ago. Okay, fine, try again, go to complete my transaction for the third time and the total jumped up $10. Turns out, it takes some time for tax to be added... This was more irritating because while I browsed products, when selecting an item of interest, an error would display telling me that no information could be found for that item. Huh? I love AEO and will continue to be a customer, but please fix the app. It’s not the end of the world, but it is frustrating..Version: 5.4.0
✓ Does not sell to the UKI downloaded this app after buying a really nice shirt from a store in London. However when I downloaded the app, all of the prices were in US $. I made an account to see if that would change the location of the app but there was no option for the UK. There was an option for Ireland which I found a bit strange. If you are from the UK then I would suggest that you do not get this app until there is an update which supports UK shopping..Version: 3.8.1
✓ Checkout pageGreat products but I always have problems with the checkout page. It’s clunky doesn’t always load properly asks for a mobile number which you can’t enter at the checkout..Version: 5.10.1
✓ Love the clothes, hate the appI love AE and their clothes but wow do I hate this app. When I have an order that hasn’t been delivered I can’t even see the item(s) I ordered, like the order page won’t show me the actual item, just the price, method of payment, and delivery address. And it’s so inconvenient not to see what I ordered on the actual order page, I have to click each date to figure out what I ordered when. And if an item is out of stock you can’t click it at all…even though it’s out of stock I’d still like to be able to click into that item to see reviews, item description, etc. (Sometimes I want to see the pictures of how their models are wearing certain items after I’ve purchased them, but then it won’t let me click on the item bc it’s sold out.) It’s all these little things that make the app so frustrating..Version: 12.2.1
✓ UK version neededNow AE are selling online in the UK the app needs updating to show UK store and online ordering. Love AE!.Version: 3.6.0
✓ New reward system is terribleThe new reward system is not half as good as the old one. Also with the new app update you lose your old rewards..Version: 8.0.0
✓ Was goodThis was a good and fast app until the latest update, now this apps either crashes, wizzes or runs ridiculously slow.... American Eagle please fix all faults in the app... Will be will appreciated.Version: 1.1
✓ No option to change to Canadian currencyI want to use the 25% off in-app discount, but can't tell if it's in CAD or US and there's nowhere to check or change the currency, so I'm not going to risk proceeding with my order..Version: 5.0.0
✓ Prices on USDPrices are on USD.Version: 5.1.0
✓ Ordering onlineThe online site is wonderful but it’s time consuming as when looking for sizing I found it difficult to find sizes and availability for those sizes for like especially clearance items. It should just say write on the actual item. Sizes left in only right off the top so that it narrows down what’s available and saves time.Version: 12.3.0
✓ Did not work for meTried to place an order and selected ship to store option. Entered the store and kept getting error message that shipping address not valid. Had to go back to the browser to place the order..Version: 12.4.2
✓ In US dollarsWhat's the point in having this in the UK App Store if it's in dollars?! It could be so much better if you could actually shop from it.Version: 3.8.10
✓ AwfulI live in England an didn't want to buy anything - just see how much my friend's shirt costs and I couldn't view any of the clothes! Wasted my time and I am really annoyed... :(.Version: 1.3
✓ MediocreAEO regularly offers bigger discounts on the app than the website which would be great if this app worked properly. I've spent the last two hours trying to place an order and every time it tells me that some of the items in my cart cannot be shipped outside of the USA. This would be fine if it would tell me the exact items that can't be shipped but it does not. After removing certain items from my cart I finally figured out which ones can't be shipped..Version: 5.0.0
✓ Looks awful on iPadDon’t bother trying to use this on iPad images and some text is just magnified and none of the iPads great features are used by the app developer..Version: 6.1.0
✓ App doesn’t workThere were items when I tried to pay that I didn’t have in my cart. I think the problem is if the user has multiple apps or websites logged in it breaks the app. They have to login to every site and delete the items in their cart because it won’t update..Version: 12.3.0
✓ Cart empties randomlyCart will randomly empty and you have to re-add everything.Version: 12.4.0
✓ Purchase through websiteThe app does what it needs to do. It’s convenient, quick and easy to use. But with that comes things that you miss that you not noticed. I recently made a purchased and was impatient so I did two day shipping. After getting my receipt confirmation, I noticed how on the shipping part, it said shoprunner two day shipping. I never knew they were part of the program. I have been buying jeans through this app, paid for shipping a couple times, others been free, but missing out on free two day shipping on a program that I’m part off. The option to sign in for shoprunner is of course available when I buy through the browser but not the app and that’s a problem. Easy to browse through app but won’t make purchases through it until they put that ability on there....Version: 6.8.0
✓ Technical bugs and shipping could improve a lotI love using the app and I find it extremely convenient. For some reason when you are in an item page you can add said item to your cart, only to have to remove it when paying because it is out of stock. There are other technical glitches such as automatically signing me out, removing promo codes, glitching out etc. As far as shipping goes, I have received the wrong item twice now with two different orders and have also noticed that the price values on my receipts are wonky. There may be something I don't understand but sometimes on the packing slips the purchase price and the return values are different. Sometimes the return value is more than the price paid and sometimes it is less than the price paid. I do have to give credit where credit is due though, the customer service and willingness to correct any mistakes is wonderful..Version: 5.2.0
✓ TerribleAdded items to my bag, went to check out, filled all my info but for some reason the place order button is still blurred out. What could’ve been a 5 minute order turned to a whole mission….Version: 13.9.0
✓ Good app gone badThis app worked very well initially but now I cannot seem to access the shop at all..Version: 1.5.1
✓ US Funds onlyBought some shirts thinking the prices were in Canadian dollars get my credit card and its US funds. No option to change it and no indication what currency is being charged..Version: 5.0.0
✓ Not optimised for iPadHaven’t tried ordering anything yet but in this day and age to not offer separate apps for both iPad and iPhone is bewildering, especially when so many of the reviews mention this. Looks even worse on the larger iPad Pro range!.Version: 7.3.0
✓ AE!Love American Eagle! Love that they brought out an app! Hate that they don't have any UK stores! Hate the fact that this app is SO SLOW!.Version: 1.1
✓ Not uk supportedGreat app in many ways but what good is it if you can't actually shop on it in the uk?! Update required and quickly AEO..Version: 3.8.10
✓ Great for browsing but wouldn’t recommend it for buying..American Eagle is the main place I shop. I order more items online than I buy in store. Unfortunately this app is glitchy. Often times I’ll have items in my cart, I’ll go to check out, put in my card information and address and it will say an item is no longer available even though it shows it is available when you search the item. Even worse, it sometimes says the item is not able to ship to your country. I live in the United States so I don’t think this is the right issue or error. However, this app is great for checking your order status or profile status. I like to browse on the app but buy online. The app does have great promotions such as 25% if you use the app..Version: 5.4.0
✓ Appli non fonctionneDepuis deux jours l’Apple est non fonctionnel.Version: 13.10.0
✓ Latest Update is AwfulThis app has always been easy to use and well organized, until the latest update which I had to install yesterday in order to use the app. Like others have said, my favorites have been disorganized or removed, and stuff I had previously removed myself ages ago are somehow back in my favorites. Also, a lot of products that had pictures of the models as the main image are also gone? Now you have to click the item and scroll through the images to see the model images. Makes it a little less convenient to quickly scroll and browse and see how the products look on a person. App performance is also slow which makes it hard to navigate. Overall, the update needs a lot of work and I hope AE can go back to how well the app used to perform. Updates are great, but just as long as they work!.Version: 6.0.0
✓ App never works properlyI try to pay and order, and it always an issue!!! Literally this is the third to forth time I have placed and order since October 16, that something has not worked properly when I’m trying to pay. (It’s not November 29). I am so annoyed! The majority of what I’m ordering is for my teens. If they didn’t love your products, and fit them so well I would not make further purchases. I don’t have the time to drive to the store. Online ordering is how I get things done, I have a family of 6. Please make it easier for me to sign in during purchase. I am also further annoyed as I am signed up for rewards. All four times I have tried to make purchases this way, I literally have had everything in my cart on the app, and have been signed in. I checkout and I am told to sign in again after confirming my order; I am signed in though so what is going on here?!?!?! Ae/Aerie you need to get your app in better working order as I KNOW I cannot be the only one having this issue and I gaurentee most are just ordering elsewhere, and your loosing out on a lot of sales and $$$!!!.Version: 6.6.3
✓ Ok, but...Some filtering hiccups.Version: 4.1.0
✓ No canadian currencyPrices are in USA only not in Canadian currency.Version: 5.1.0
✓ RubbishHad the app on my phone for two weeks. Haven't managed to get it to work once. Keep getting a message that 'this page isn't accessible from your mobile device but we're working hard to fix the problem'. Not hard enough I guess. Delete.Version: 1.5.1
✓ Sudden nosedive in qualityUsed to be a really good app, but now I’m literally unable to access it. I’m stuck on a loading screen that doesn’t go away no matter if I redownload the app or restart it on my phone. Also, please add more characters onto your address bar. I’m a college student and have no mode of transportation that I can use to get myself to the nearest mall that has an AE, so I heavily rely on mail to get groceries and clothes alike. My address is really long and I can only put in half of it into the address bar, which as I’ve found out makes the entire order fail. I know I’m not the only one with this issue, please add characters in your address bar. Good clothes and good prices, but I’m literally unable to purchase anything!.Version: 11.7.0
✓ Latest updated messed things upI like this app very much and have used it without problems up until the latest update which messed up my log in. Suddenly the app doesn't recognize my password and every time I try resetting it, no email is sent to let me do so. This problem needs to be fixed as otherwise it is pointless to use the app when half of the good features like being able to save items to "favorites" is based on being logged into one's account..Version: 5.6.0
✓ SlowwwwwwWhen it did load it was drastic, all the other times it was just a blank screen..Version: 1.5.1
✓ Website was glitchingWe had a bunch of items in our cart. When we went to check out it gave us an error code telling us they were now sold. Every time we had to do a refresh to remove an item and another one sold out. If you were in the checkout process that item should be held until you’ve completed your transaction. Otherwise you end up in a never ending circle.Version: 13.0.1
✓ CrashesI’ve had this app for years and one issue i’ve noticed is that oftentimes when I go to view a product the app will suddenly close. I used to ignore it because I thought that they would eventually fix the issue, but recently it’s been getting a lot worse. This app updates a lot and they seem to be always fixing bugs but they’ve never fixed this particularly annoying one in all the years I’ve used it. The app is great (despite the issues I’ve run into from time to time) and is MUCH better than the website, but whenever it crashes I normally just go to another app and end up not buying anything, which seems counter productive for a shopping app. If you like AE, yes, get the app, but don’t be surprised when it bugs out sometimes..Version: 8.0.0
✓ Keep getting negative AE points, no offersI keep getting negative points and no offers. I also prefer online because you can filter more easily for quicker shopping..Version: 12.4.0
🙂 AE + Aerie Positive Reviews
AE + Aerie works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact AE + Aerie.
⛔ AE + Aerie Problems
