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Encrypt.me App Complaints & User Negative Comments 2024
Encrypt.me app received 60 complaints, negative comments and reviews by users. Have you ever had a bad experience using Encrypt.me? Can you share your negative thoughts about encrypt.me?
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Encrypt.me for Negative User Reviews
✓ Not what I had hopedHad great expectations but sadly it let me down. Been trying for the last 30 minutes to get it to work. Works for a minute or two then shuts off. Quite a hassle to stop streaming (or should I say lose my stream) recliner the VPN and then start the stream again. I only hope canceling my subscription won’t be as challenging..Version: 4.2.4
✓ GayDoesn’t even work you scammers.Version: 4.2.4
✓ Not badNot bad, some teething issues resolved by selecting connect on demand option rather than manually switching on each time..Version: 1.7.2
✓ Certificate ExpiredKept getting a Certificate Expired error after installing and had to use a different VPN on my phone for my trip..Version: 4.6.0
✓ Doesn’t work for Shaw FreeRangeWas hoping to use the Shaw FreeRange app but doesn’t work outside of Canada..Version: 4.2.4
✓ Great when it worksNice, simple, and reliable VPN app. Doesn't seem to slow Internet down, love the unlimited plan, and just works. The problem is that it often takes forever to connect, or doesn’t connect at all.Version: 4.2.4
✓ Connection issuesRegularly have problems connecting to WiFi now that VPN is installed. IOS and apps update automatically so that’s not it. Phone does eventually connect, just takes a long time (several minutes, walk away and come back). So I leave the VPN off and only turn it on manually when I want to get on public WiFi. The rest of my family deleted the app because they aren’t patient. But I want the security sometimes so I just use it occasionally, and mostly stay on cellular..Version: 4.2.4
✓ Beware!They log all your connections, and lie to you about the necessity of doing so..Version: 3.4.4
✓ Too expensive for yearly pass - no windows supportNeeds to be alot cheaper than $130 for a year. Many good alternatives out there for $50 a year. Windows support needed please before i consider.Version: 2.0.6
✓ PoorUnfortunately something that used to work well now causes me considerable issues so I am having to change provider.Version: 4.6.1
✓ Not great bit of a farceVery poor when needled most.Version: 4.6.0
✓ When it connectsWhen it connects 'Cloak' works very well however this is not often also when connected it will keep logging off. Work is required to make this better..Version: 1.5.0
✓ UnusableI got this VPN as part of my Eero subscription and have decided to spend my money on another VPN service. When it is on, the connection is so slow that even the simplest of online tasks takes forever. In some cases, apps would just hang while trying to retrieve data. It is definitely the VPN because, when I deleted app, the problem stopped. I say deleted, which brings me to my next problem: If you toggle the VPN off, it just turns itself back on. Every time. Looking back through a couple of years of reviews shows that it has been doing this for a long time and it still hasn’t been fixed. Do yourself a favor and go with Express VPN. I never had problems when using their app on either Mac or iOS. I’m certainly using them again..Version: 4.4.4
✓ Says “tap this message to resolve the issue” but the button does nothingNot recognizing my home network. There’s a big message the says “tap this message to resolve the issue,” but that does absolutely nothing. Can’t even tell if it’s registering a press of some kind. Just nothing. Vendor site has zero documentation on this, there’s no way to figure out even what the button is supposed to do. It did in the middle of this nonsense ask me to rate the app. So, here’s your rating. At least that button worked..Version: 4.4.4
✓ Worst app I ever usedThis app is full of bugs and it’s a constant battle to switch it off when is no needed. It gives me error even when I try to contact their support.Version: 4.2.0
✓ Cannot Delete AccountThis app requires a user account but does not provide a way to delete the account..Version: 4.6.1
✓ Great when it works?Everything is great as long as you’re on a “trusted” network. If you’re not, it blocks EVERYTHING. Which is meant to protect you. The whole point of this app/service is so that you can connect to most anything and it’s supposed to secure and make safe that network. I have yet to find a network where this does that. It just auto blocks all connectivity and secures nothing. Forcing me to go onto cellular where I might not always have great service or “trust” the network and hope I don’t get hacked. Which is what was done pre this service. What’s the point of having encryption if it doesn’t allow you to do anything, for your own safety???.Version: 4.4.4
✓ Expired certificate when I go to use, even after reinstalling. Doesn’t workGo to use it after paying $$$ and the certificate they issue is expired. Great security management! Not!.Version: 4.6.0
✓ Works ok, but way too expensiveI find this app work fine. I just can’t justify the high price they are asking for it. Once my trial ends, I will delete the app.Version: 4.2.0
✓ Logs Traffic and DNS Leak Reveals Location & Sites VisitedJust be warned that encrypt.me logs ALL your traffic and website visits for 16 days. Being based in the USA they are obligated to hand data over to authorities. Also, your location and ISP, and websites visited are not hidden when I using this service. Do a simple DNS Leak test and see for your self. I would advise against using encrypt.me in places like China where your life depends on privacy. I raised the issue with encrypt.me and they replied “we're not really about hiding your location, as much as making public networks secure. We're a security as a service provider, meaning our focus is making untrusted public networks safe for use.” If you are like me who is not doing anything illegal but values both security and privacy then encrypt.me is not the VPN for you..Version: 4.2.4
✓ Not quite as good as it use to beUp till recently this app has worked well enough most of the time but it’s constantly forcing me to restart my phone or remove the app (which I don’t want to have to do as I have a yearly membership!) Please fix these issues I’ve been using the product for a few years but recently it’s proving to be a problem 😕.Version: 4.2.5
✓ Trial doesn't work.It doesn't five you the thirty day trial. Looked promising, doesn't deliver..Version: 2.0.6
✓ Buggy messSettings don’t seem to save. The VPN seems to force itself to stay on despite me toggling it off in the app and in the phone settings. The VPN would always come back on. I tried disabling auto protect, but the VPN would still come back on. I would tap the toggle to disconnect the VPN but then it would toggle itself back on, without me doing anything but watching my screen. Then when the VPN seemed to be off, my data/Wifi connections wouldn’t work. I deleted the app so I could finally get to the couple things online that the VPN was causing issues with but when I tried to log back in after reinstalling the app, I kept getting a connection error. This app has some serious issues that need to be worked out because it’s simply not reliable or even really usable right now..Version: 4.2.0
✓ Was great, now buggyThis was great, but recently the app is super buggy. Whenever I try and turn the vpn on or off in the app, it crashes immediately :( Hopeful this will be fixed next update, but right now difficult to recommend....Version: 4.0.0
✓ What a tragedyHad this service for years. Until about a year ago it completely went to trash. Now I can nearly NEVER get a con connection to even work. Not bad connection speed… cannot even get the vpn to connect in the first place. Just the red screen of trash telling me I have no connection. I have reinstalled the app, signed out and back in, and reinstalled the vpn profile so many times it’s ridiculous. Eero needs to sever ties with this garbage service..Version: 4.6.0
✓ Keeps crashingSince the rebrand the app keeps crashing and connection issues have increased.Version: 4.0.0
✓ Barely useable, crashes all the timeSince the last update the app is very difficult to use since it crashes most of the time. What’s also worrying is that the devs must be seeing lots of crash logs but there’s no sign of any update to fix. So devs are either ignorant to crashes or aren’t but can’t fix, or aren’t but don’t care. Yikes. It’s a real shame since the app and service generally worked great. It’s also a paid for service so there’s little excuse for the poor user experience..Version: 4.0.0
✓ Not greatI have been testing several iPhone proxy apps and this one did not make the cut. Spotty inconsistent speeds and worst of all it intermittently drops out without reason or warning. Unless you don't happen to notice, you are using an unprotected connection..Version: 2.0.8
✓ Doesnt work in sleep modeIf u have to turn the vpn on every couple of minutes whats the point? Its unusable. Need a vpn that works in sleep mode. Also this vpn is hugely expensive and without server choice. And slow. Crappy app with no new ideas. Too bad!.Version: 1.2.0
✓ Variableinternet using this VPNAt least half of the time I can not access internet when VPN is turned on . It seems to work Ok in Australia the few times I have used it. However when overseas it continually lets me down it’s worse on the phone than on the iPad and I just end up turning it off and only try to use it if I need to do some banking . Generally most frustrating !!.Version: 4.2.5
✓ Disconnects easilyThis is a great app: easy to set up and easy to use. However, the fact that it disconnects every time my device goes to sleep (close the cover, let it time out and lock) is a major pain. I have to reinitiate it constantly when using it. Please change it so it automatically initiates when it is switched on. One change would make it a five star app..Version: 4.2.4
✓ Trial was great, Bought it, Stopped working. I WANT MY MONEY BACK.UPDATE 10/22 In the end: -I paid $99 -I have to manually turn it on and off, because the automatic connection feature is apparently the problem, but even so, -It doesn't really work, and -When your VPN stops working, nobody at this company will be able to tell you how to fix it. Original review: I used this for the free trial and it was great. As soon as I purchased it for $99 annually, it was riddled with connectivity issues. It was off for a whole day and I didn't notice, because if the VPN has issues it turns wifi off -- rendering my devices unusable. I want my money back!!!!!!!!! UPDATE 10/22: The company did not give me a refund because only Apple can do that, apparently. The service still only works half the time. I have to manually turn it on and off, because the tech guy (who gave me barely decipherable advice, as I am NOT a tech guy) said it was having issues with "automatically connecting.".Version: 4.4.2
✓ Encrypt.me howWhat is this app?.Version: 4.4.4
✓ Vpn not reacheableLooks like it not working from Australia.Version: 1.2.0
✓ Email add. not recognizedDownloaded this, tried to register with my email add. but it say it does’t recognize the email add..Version: 3.0.0
✓ Fails to connect a lotUse this app quite a lot but often it will fail to connect even when the internet connection is good. Restarting app, phone connecting to a different location all make no difference.Version: 4.4.3
✓ Still Needs WorkI love that it detects that I’ve connected to a new, potentially untrusted WiFi (like a hotel, coffee shop, or airport), and can automatically secure the connection. Other VPN’s I’ve used required that I manually secure my connection. Over time, the app eventually stops working. The behavior will exhibit as: it won’t auto-connect, or it will connect but the connection will have 100% packet loss, or it won’t connect at all (manually or automatic), or it won’t allow you to designate a new WiFi connection as trusted. Basically it becomes unusable. The resolution as of 4.2.1 is to reinstall the VPN Profile via an in-app action, which saves you from having to remove and reinstall the entire app, which was the old fix. This is awesome because it shows the developer is aware of issues and actually working to improve. Unfortunately as of the last few weeks, the service has become basically unusable. I have to reinstall the VPN Profile almost everyday, and when it does work, the connection speeds are so slow that I have to sacrifice security over productivity and just disconnect so I can get things done. I really want love this app, but it’s in dire need of horsepower and stability. I’ll give it a go again on their next update..Version: 4.2.4
✓ How much you pay VPN Data $$$$$$No Money,s to pay for VPN Internet YouTube????.Version: 3.1.2
✓ Encrypt.meGood so far ? Do you get more if you pay?.Version: 4.2.4
✓ Essential appLove the smart connection features, never have to think about enabling Cloak when in need it, it just happens..Version: 3.5.1
✓ Used to be great. No longer. 👎This used to be a service I recommended to everyone. Now it rarely works correctly. I have to constantly try to fiddle with it. It often crashes when trying to simply turn it off to get an internet connection. It's been this way for months. Each update that comes out makes me hopeful they fixed the issues. Each update I'm disappointed. Who cares what your new branding is if the service doesn't work? I'm discontinuing my subscription and looking for an alternative..Version: 4.1.0
✓ Works most of the timeThis VPN tool works most of the time, but it will frequently not connect when it is supposed to. Just before writing this review, I enabled WiFi on an untreated network and had to manually enable the VPN because it didn’t turn on automatically. I also find that you sometimes have to toggle it off and back on or traffic will be slow and sometimes even non-existent..Version: 4.2.1
✓ Does not work on iPad.Works ok on my Mac but not on my iPad..Version: 4.1.1
✓ Terrible since switch from cloakThis was the most usable VPN but it’s been nothing but problems since the switch from cloak (the former app). I’ve had to delete and reinstall twice. On a business trip it even interfered with my wireless. Until I deleted it I had difficulty using my phone for basic things like maps and messaging. The app has also logged me out at inopportune times, so I’ll be in a place where I need vpn and suddenly don’t have it. Part of the problem may be iOS updates. If this is the best VPN and it’s too burdensome for a power user to deal with, that means that VPN is too complicated for normal users. As someone who works on privacy and security issues this is a bummer..Version: 4.1.0
✓ Failing more and moreThis app used to be really good, but more and more it refuses to connect or says there is a problem with the network..Version: 4.2.1
✓ Ending my subscriptionEdit 2 After a decade with this company, I’m ending my subscription as it no long works when it is needed. It has been months since it has protected me on an untrusted network. I’ve tried rebooting. I’ve tried deleting the VPN profile and reinstalling it. I’ve tried the two together. Nothing works. Why am I paying for something that no longer has use. For a while I’ve thought I’d look at other VPNs as there are many with a kill switch ( overcloak ). When I had found one I’d switch but I’m just out. I’m sad. This was once a solid, leading edge company. OP Certificate Expired! Worst possible time and no explanation as to how to fix Edit 1 The developer say log out and back in again. First, where on your website is this documented? More importantly, how can one do this when one is on an untrusted network without exposing ones data???? There is a simple tech fix. Contact me if you need support on that..Version: 4.4.4
✓ Not working properly on iPhoneWhen the app is installed on my iPhone it would not enable, said there was no internet. But I could connect with some web sites so I did have internet. And It also would only let me connect to a limited number of web sites. One example of a site I could not connect to was my Google contacts. All these problems went away when I deleted the app. Uninstalling and reinstalling did not fix any of these problems. I also had problems on my iPad. It worked better on the iPad, I could enable it for example. But a number of sites were blocked that you would never expect to be blocked..Version: 4.6.0
✓ Excellent ProtectionCloak provides VPN protection to your data communications quickly and automatically when your device connects to any wifi or cellular network. If you prefer to designate certain networks as "trusted," and not use its VPN, it's easy to make that setting in the app. Your location designation is very easy to adjust. Finally, I'm impressed by how The Cloak team is constantly working to find - and implement - ways to make their app and services even better. I've used Cloak for several years and figured it was time to write a review of this great app and company..Version: 3.5.1
✓ Brings any connection to a crawlTesting with and without this vpn, it reduces connectivity to almost nothing. Windows 10 became like dial up…if you could wait long enough. iPad was actually useable, but noticeably slower (not even testing things like streaming or audio). I thought my iPhone was failing to connect completely- until I remembered I had this installed. Once disabled, it worked again. Definitely NOT recommended.Version: 4.6.0
✓ Frequently have to delete and reinstall on iPadWorks consistently on iPhone and macOS (all current hardware and software at time of review Dec 2017) but often doesn’t work on iPad (previous model from 2016), requiring me to delete and reinstall. It’s happened 3x in the last approx 6 months. Error seems to be related to “auto-connect.” As long as it’s off, and I connect manually, then it seems to work fine..Version: 4.1.0
✓ I have to agree with the new critical reviewsUpdate: now the app crashes regularly and failed to detect network changes. It's completely useless, and support is unresponsive. They spent all their resources on rebranding instead of the service itself. I am now looking for alternatives. Original review: Something broke in the last few months, before that it was rock solid and seamless. Now it fails to detect network changes, regularly claims no internet (which requires killing the app), and sometimes won't connect at all if set to 'fastest available'. Having some of these issues on the mac too. I suspect it's something fundamental in how they detect network location and access, but so far support hasn't solved the problem. Oh, and this is on Verizon, so it's not just att. A once great app in decline. Hope they fix it, otherwise I'll be looking for a different vpn provider..Version: 4.0.0
✓ TruthsayerI’m currently in Lausanne Switzerland and was trying to retrieve my mail. I keep getting error Messages that my e-mail account is not properly configured. I switched the server from fastest available to Europe. Still not working. On a lark I turned off the VPN and immediately I received new e-mails and my sent mail went through. I had this happen previously in Europe. Still a lot of bugs. I renewed my ‘subscription’ and learned a few months later that the system did not acknowledge the renewal. Following the help page I tried deleting the app and reinstalling. From the help page the system would not allow me to log in siting all sorts of error messages. Finally I went to the web site and was able to get into my account and update my password..Version: 4.6.1
✓ VariableLong time user. App goes through periods of being unusable, since the rebrand it has been bad. App crashes all the time. Auto secure keeps trying to connect the vpn even when disabled or a trusted network. Often blocks the iPhone personal hotspot from connecting. I’ve tried lots of combinations to get it to work, but often the only solution is to delete the app, restart the phone, connect to the WiFi, then reinstall the app and login to the app. Update: deep in the iOS settings there is a another connection control in a second vpn menu different from the vpn toggle switch on the first settings screen, in General>VPN>EncryptMe>ConnectOnDemand. By turning this off I can get an initial connection. But that setting is not always remembered! Maybe linked to AutoSecure?.Version: 4.0.0
✓ 140$ / year subscription what the hell?!?!?A lot too much expensive.....Version: 4.1.1
✓ For some strange I mean strange reason.For some strange I mean strange reason. Every single time I go to send a text message the vpn shuts of & then text goes through then the vpn turns back on. That is concerning to say the least. Oh well I just wished they would pay my phone bill if they are going to manipulate my phone settings & intercept my text messages. On a good note. That must mean the vpn does actually work. Yep just major security issues with this vpn. What can be done. Why is my vpn disengaging when I send a text message. There should be answers here fellas ? Thanks.Version: 4.4.4
✓ Not sure about this serviceSince installing, iPhone SE 2020 seems to have trouble locking on to work-fi. It pushes me back on data randomly. Also, listening experience to streaming audio became all glitchy & stacatto. It's like going backwards in time to those days when signals were weak & seamless internet was a hope for the future. Now it's just worse because we're supposed to be ther, but in reality sure don't seem to be..Version: 4.4.4
✓ Indefinitely blocks any connectionWi-Fi connects and is active, but when Encrypt.me tries to connect and can’t (which is often lately), it attempts to connect forever, but never does. Consequently all of your data is blocked. If you have it set to automatically connect, you can sit blissfully unaware that nobody can reach you (other than by maybe a phone call). This problem has always been there, but is much worse now..Version: 4.4.0
✓ Okay but largely abandoned app, atrocious supportThe app is okay when it works, but when it doesn't the support team is incredibly frustrating to deal with. They never provide solutions that solve the issue, and most of the time when you ping an existing thread they respond like it's the first time you've contacted them. I've lost count of how many times their support rep has asked me a question about something that is clearly stated in the email they're responding to. An okay app when it works, but you're on your own when it messes up. Also, it’s basically abandoned at this point, with many common features of other VPNs missing and no meaningful updates for years now..Version: 4.6.0
✓ Won’t stay connectedI don’t know how this has so many good reviews. Seems a little odd to me. I have it installed on my iOS device and my Mac and it will not stay connected at all on either of them. It keeps shutting off he wi-fi on my devices every few minutes. Not a smooth experience at all. Won’t be giving Cloak anymore of my money..Version: 4.4.4
✓ Great product but...The auto connect feature makes Cloak stand out above all others. The Mac version is clunky and does not play ball when you try to disable it. Where Cloak falls flat is not providing an option to block adds/malware. This should be simple to set up based on DNS. Please provide this service as Cloak is quite expensive for what it does..Version: 3.5.0
🙂 Encrypt.me Positive Reviews
Encrypt.me works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Encrypt.me.
⛔ Encrypt.me Problems
