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McAlisters Deli App Complaints & User Negative Comments 2024
McAlisters Deli app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using McAlisters Deli? Can you share your negative thoughts about mcalisters deli?
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McAlisters Deli for Negative User Reviews
✓ Epic failThe app is great; in theory. I love how easy it is to place my order and pay for it with the idea of dashing in to retrieve my order rather than wait in a long line, only to wait longer for your food to be prepared. It’s so convenient! However, every time I place an order and get my “your order is ready..” email I show up and nothing is ready. I’ve done this with two different stores and the manager of each place very curtly tells me they don’t have my order! I politely show them my confirmation and order ready emails (with their location at the top). They then begrudgingly pull together my order and hand it to me like I’ve stolen something from them (even though the email clearly states it’s paid). I’ve made the conscious decision to take my business elsewhere. But I’m hoping whatever is going on gets worked out so I can return soon..Version: 6.3.2
✓ Poor performanceOften, the app informs us we can’t order ahead or that we cannot place a pick up order. Then I call to discover the location wasn’t aware the app was restricting use. Today, 1pm, I tried to place a pick up through the app. App said online ordering wasn’t available. I called location and they didn’t know what was happening with the app. I order chili for my son at every visit. Sometimes the app claims chili isn’t available or it’s completely missing from options. Again, I’ll call the location and it’s always available. They never know the app is restricting anything. I’m not sure why it’s happening, but hope the app can get updated to fix the bug..Version: 7.4.4
✓ The app not worth much if it doesn’t let you in.Updated the app as the FAQ indicated. Tried signing in. It said “oops an error try later”. Tried changing the password. Two different times. Both times it said it was changed successfully. Tried signing in again. App said same error “oops an error try later”. Tried again later, about 6 different times over the next 4 hours, just kept getting the same error. Tried setting up a new account using a different email address. Wouldn’t let me because the phone number is “already in use”. Obviously you just don’t want me to order online or earn any rewards. Very frustrating!.Version: 7.4.4
✓ So many updates, and never a fixI have placed many orders with the app, and there is always an issue with my order after placing it on the app. I confirm my order I get an email confirmation everything is correct, and then something is wrong when I get to the store. Either the payment, they say, didn’t go through, or something else. With this newest update, I had to place my order two separate times. I had to, rewards and I was going to attempt to use one of them. However, each time I submitted my order with payment, then it canceled my order and sent me to the very beginning page in the app where I had to restart everything. Went through the process twice. And the app then deleted my rewards. What is the point of a rewards program when you never give your customer a reward? Maybe you guys should talk to Chick-fil-A. They know how to do the app thing.Version: 6.2.2
✓ Disappointed in app wanted to use itWill not accept my cash app VISA payment. It went through then it came back payment has been canceled? Why is that? Cash app sent me the text both times letting me know what happened, once it went through 2nd McAlister’s canceled it wow idk what’s going on or why you can’t order with your app and be able to pay through my cash app Visa card. But oh well I save .35 cent fee that this company charges every time you place an order through their app or online! But how can they do that anyway I’d like to know a “ Service Fee”? Is that legal ? If you call your order guess what No Fee y’all! Wow really terrible when you have to charge a fee to your customers fir placing online orders Bummer.Version: 7.4.4
✓ Lacking simple ease-of-use featuresThe app works well, but it is limited in use for some simple features that would help a lot. For instance, there is no way to request a water in a cup. The tap water is already filtered. I would willingly pay the cup cost if it were a feature. Additionally, the redemption process is a little wonky. I was in the rewards center trying to redeem something that was in my cart. It kept telling me to add the item to my cart to redeem the coupon (free tea). When I got to the cart, it gave me the option again and it worked. Lastly, upon using the customization process I found the user is not able to specify the amount of an entree augmentation. For instance, I added a herb Mayo but I was not able to specify I wanted a little or extra. Same with the veggies. I don’t like a lot of tomato, but wasn’t able to select a light portion of tomato. The items that come on the sandwich have this step in the customization process..Version: 7.3
✓ I’m never ordering through the app againNo other food app has given me as much as a headache as this one. This is the only app that has the worst connection issues which I would chalk up to being me if not for the fact that every other food app has never given me similar issues when used immediately after to compare. Another issue I’ve had repeated multiple times throughout multiple locations is my toppings not being on my order when I receive it. And my final straw has been today when I confirmed a location twice and after scrambling to find my order for half an hour found out it was sent to another location entirely. This is ridiculous for an app to be able to change my location from what I confirmed multiple times and to not even inform me. It’s unprofessional, irritating for users, and overall a waste of my time to have to continue dealing with. If I ever eat here again it will only be in person and without using this app since it has only ever given me headaches since downloading..Version: 7.11
✓ McAlisters to Chick-fil-AThere is honestly no point to the McAllisters app unless you wanna place an order which you could also do by calling. I love McAllisters but every time I look at the app I wanna delete it. I find myself going to Chick-fil-A because there app actually gives you free things. McAllisters at most gives you a cookie. It’s nothing compared to Chick-fil-A. Even if i don’t have free things if i go to Chick-fil-A i can get point from buying food to use to get free food. McAllisters literally does nothing. The best they can give you is 2$ off a meal or ice tea. I’m probably gonna delete the app because every time I look at it it’s just waisting my phone storage. Until McAllisters gets there stuff straight to where there’s an actual point to download the app I’m deleting it and just gonna go to Chick-fil-A.Version: 6.2.1
✓ I’m done!!!I’m a loyal, twice a week patron to my local McAlister’s deli, but twice this week scanned my app at the register only to find a few days later that I didn’t earn those points. My balance hasn’t changed. Also, I agree with everyone else that has commented that all the app is is a headache. I’m not that computer savvy, as it is, but McAllister‘s app truly is the worst thing I have ever had to deal with. Today, as I was looking to see if my balance for my points has changed, it tells me that there is a newer version of the app that I need to download. I tried to download it, and then it informs me that I have to go visit the store. I shouldn’t have to go physically into the store to download something on the Internet. I am so disappointed, because I really like McAllister’s and the employees at my local local establishment. But until I get my points from my last two visits, and the app is updated on my phone and is usable, I won’t be visiting this establishment again. I hate to break up with McAlister’s, but I guess I have to. I wish there was a way to put no stars for my rating..Version: 7.12.2
✓ NEEDS MAJOR IMPROVEMENTI knew there was a reason I deleted this app years ago & that exact reason STILL hasn't been resolved! I love their food, don't get me wrong, but having to delete the app, re-install it over & over again JUST to use the app properly, in this day & time is a poor excuse for anything.. ESP when we're talking about a restaurant app! I will be permanently deleting this app until I know for a fact that I won't be dealing with these kinds of issues bc quite honestly, I don't have the time nor energy to deal with that.. My days are busy enough handling ridiculously, much less do I want to have to deal with a stupid technology issue just to order food. Crossing my fingers they'll get this figured out bc like I said, they've got good food! :).Version: 7.4.2
✓ DisappointedI don’t care for the changes in your menu. You took away the only gluten free dessert, mashed potatoes which were great for young children, the onions on the roast beef potatoes are raw not sautéed, and now you have to ask for a pickle . Took away the option for light ice in drinks and raised your prices so much it is no longer an affordable option. I use to eat here at least once a week and usually more. Now more like once a month. The rewards system has not worked for months and it used to work fine. Many times of late the potatoes take forever to get or they are out. You had a great thing going affordable food that wasn’t fast food. Now people can start getting better food for the same price yours cost. My bill for the exact same items is up over $8..Version: 6.3.4
✓ Do not use!!!I love McAlister! Although this app AND the management of this company is horrible. I made an order on this app for pickup. When I arrived they did not have my order ready and said they did not receive a order. I got an email saying the order was accepted and then another email saying it failed. I continued and order it again at the store. When I noticed I was then charged for that order I placed in the app I tried to get a refund. It has now been 11 days and I still can’t get ahold of anyone that can OR WILL do anything. I have been emailing a ‘training manager’ which she has been telling me the store manager will contact me which I have not heard ANYTHING! Then when I tried to call the store which the phone only rings and no one answers. Again I love this place but it makes me sad that the management does not care for their customers. QUINCY Il.Version: 6.3.2
✓ Can’t Order What I WantWhen I first got this app, I used it every time I went to a McAlister’s. Now, with the removal of basic sandwiches on the menu, which is all I order, it’s useless to me. By “basic sandwich,” I mean I can’t order a pastrami on rye on the app, which is about as basic as you can get. It would be okay if the restaurant just didn’t allow it, but they still do, you just have to call it in, or order at the counter and wait fifteen minutes. Update: App is officially useless. When trying to order, I get to a point where I’m unable to actually select anything. Sandwich selection doesn’t populate. Clicking on “mushroom soup” in the What’s New section is the closest I can get to an actual order. I’m asked to choose the size, with no options for size. I doubt anyone is actually still minding this app. Stay away. Call or order at the counter, and hope the person tending to you knows what they’re doing. In my experience, they won’t. I’ve stopped going to McAlister’s because the experience is so awful, from the app to in person..Version: 6.3.5
✓ Mostly OKIt’s mostly and ok app. A lot of times it gets to the payment screen and doesn’t load the payment options already saved and I have to back out and try again. This has happened to several friends too, so it’s not just me. I also don’t like how I can’t specify things. Like I love the Caesar salad but when I ask for extra dressing, there’s nowhere to indicate how much, either through clicking or additional comments. When I want extra dressing, I’m talking like double what they give me or even more since I’ve been receiving less lately..Version: 7.5
✓ Not the bestI order McAllister’s frequently. I take food to customers several times a week. I only order through the app because I absolutely hate the phone service, it’s hard to get a person and I have to listen to way too much automated messaging about my last order. Anyways, there are several things I hate about the app. Not everything is customizable. I order a Reuben a lot however I don’t like as much meat as they put on it so I like to request less meat so I’m not just throwing it away and there’s no way to do that. You also can’t customize certain vegetables I like extra sauerkraut there’s no way to do that. But what bothers me the most about the app is when you do create an order and you were sent to the payment section if you do not put your payment in fast enough it tells you that the delivery time is unavailable so you have to go back to the previous screen change your delivery time to allow a few minutes just to put in credit card information which is absolutely stupid. Because then you have to go back and re-put all the information in. Which I had to do three times because I did not do it fast enough the second time again..Version: 7.9
✓ Glitches and bills with no refundI placed an order two days ago to pick up ASAP. After I paid, the app set the pickup time for the next morning at 10:31 AM for some reason. I called the store and asked to move the order to that night and they told me they can’t adjust orders for different days and I needed to call back in the morning to cancel. I called yesterday and requested to cancel the order. The employee asked for my name and when gave it said “ok I’ll let them know” and hung up. I never got a confirmation and the charge has been posted on my credit card... received no food. The app is broken and obviously it doesn’t interface with the stores properly. The app also charges you a fee for each order. This is insane. Customers using the app saves on labor costs so the company is essentially charging twice for an app that doesn’t work. The fee also more than cancels out any rewards you earn. Any time someone mentions this in the reviews the company responds with a copy and pasted nonsense explanation, so I’m sure this review won’t do any good. I’ll just go to Panera instead from now on..Version: 7.4.2
✓ Little Inconveniences and easy solutionsWhen reordering it should only auto-populate the actual order and not the location. Went into the app and it showed my current location. Selected reorder and it reordered the item and used the location from a 100 plus miles away. After realizing it was order at another location i had to call that location to cancel since it didn’t provide a cancel option on the app. After calling and being assured a refund no refund has appeared. This along with negative experiences with previous McAlister’s locations is deterring me from to patronize McAlister’s. A simple reminder or verifying location of the restaurant’s location(the same as add on notification) could correct this and curve negative impacts to customers..Version: 7.3
✓ My first visit to Mcalisters new location in Granbury TexasI use to go to Mcalister’s in Odessa Texas and loved their food. My first time at your new location in Granbury Texas and I was so disappointed. I bought one of your Chicken Salad sandwiches and it was like someone took a knife and wiped the chicken salad on like peanut butter. I have had this sandwich in Odessa Texas and it was loaded with chicken Salad. Your staff needs some schooling on making a sandwich. I spent $7.00 for a sandwich with no chicken salad on it. SO DISAPPOINTED!! Well second time to order a Chicken Salad Sandwich and even had the manager of the store in Granbury check to see if there was a good amount on my sandwich. She came back to the window and said, “Oh Yes , you will get a bite of chicken salad in every bite. Well I got home with my sandwich and it was the same as the first one. I will never buy a chicken salad sandwich from your store again, I can’t trust that I pay $7.00 for a sandwich and get a swipe of chicken salad like a condiment. Really a joke. But I’m not laughing..Version: 7.5
✓ Worse than ever!The app used to be ok, it wasn’t the best ordering app I’ve used but at least I could customize anything. With this newest version I can no longer customize anything on the kids menu. What about my gluten sensitive nine year old? I’m not going to pay almost $8 for the “adult” grilled cheese just so she can have gluten free bread. Yeah, I could call my order in but the whole point of the app is so I don’t have to call. It’s not even user friendly. It doesn’t even fill my whole screen, I don’t have the biggest phone anyway and it cuts off the top and bottom of the screen making difficult to tell what you’re looking at. The rewards are nice but not worth dealing with a lousy app..Version: 7.0
✓ Zero stars weren’t an optionWORST app and rewards program ever. Used to eat at McAlisters 1-2 per week. Haven’t received a reward since last August. Store staff have no idea how it works and just handed me the old tea and sandwich punch cards so I could at least start getting rewards again. Today I got an email instructing me to upload new version, create a new log in with my old email and I’ll get a free tea and 1500 points. Guess what? IT DIDN’T WORK!!! The app even says latest update was several months ago, and when I uninstalled, reinstalled and tried to create a new login, it said “oops! That login already exists so we didn’t create a new account” So, did y’all hire an undercover Panera employee to develop your rewards program and app? Otherwise, you’re self-sabotaging, and that seems ridiculous..Version: 6.3.5
✓ CateringI catered lunch for 35, asked for vegetarian options. They delivered and after looking over everything. I noticed we were missing the vegetarian options. I called the manager, Eric, he stated they are there, in with all the sandwiches. I stated they are not there. He again stated the vegetarian options are mixed in. I let him know that when vegetarian options are ordered they need to be kept separate from the rest of the sandwiches. I went through all the sandwiches, we received none with veggies only. I had several people without a lunch. Eric told me I received my whole order and he could do nothing for me. I informed him our company will no longer use McAlisters, he was fine with this and hung up. Very poor customer service and poor management skills..Version: 6.3.2
✓ HorribleI have never had a problem on the app till tonight and it said that something was not available And I tried to check out....but it wouldn’t tell me why it was not available at the Fountain City store in Knoxville Tennessee. So I decided to call the store and I must’ve ended up in the Philippines where he didn’t understand anything I was ordering ...and then he couldn’t take my money over the phone.... I was on hold for 20 minutes till he transferred me to the store on Broadway in fountain city/Knoxville Tennessee..The lady who Answered the phone said that all catering orders go through a call-center I was not placing a catering order I was ordering for my son and myself $21 to be exact. The lady on the telephone In the store on Broadway in Knoxville Tennessee didn’t seem too concerned and didn’t care that I didn’t place my order. Why can’t we just talk to someone on the telephone that is literally in the location we are trying to order from???? Why does everything have to be transferred over the Atlantic ocean or the Pacific ocean when we are in the United States of America. The reason everyone is going out of business is because there is no customer service anymore..Version: 6.3.2
✓ Not that easy to useI’m a mom of 4, I often use apps and pick up curbside for food. This is one of the least user friendly apps to order food. You can’t customize well, or add notes, such as light ice in an iced tea, or add a side of honey mustard(which everyone does in restaurant, so I don’t get why this hasn’t been thought of). A lot of little things that just make it complicated, when you add something to cart, it tells you up too “added to cart” but to go to something else, you have to hit back, which is under the “added to cart” banner. It’s not anything big, just minor in inconvenience. But little things could be adjusted..Version: 7.9
✓ Lack of Rewards via AppI normally stop by my local restaurant at least 2 times per week and always order the same thing (4 teas). Under the old card program, rewards were easy to obtain and track. Since the switch to the app for reward tracking, I’ve likely missed out on at least 1 free tea per week for the past several months. I was told by the local store that the app has continued to experience issues and was being worked upon on at least 3 occasions (without ever being actually fixed). I also received an email stating that the app hasn’t been properly calculating rewards and I was to receive a free tea for my troubles. At the end of the day, If you’re going to have an app to track spend and purchases for rewards, it would be helpful if the app actually worked. If the app can’t be fixed, PLEASE go back to the old card program as the present app isn’t doing your organization any favors. Further, while I like your tea, I can go to other restaurants with customer reward programs that actually work..Version: 6.3.2
✓ Needs Better OptionsSeems to generic and the rewards are only set up in 3 categories by tiers. Descriptions also seem vague and classified by drinks sides and the main meal choices. Unless I’m not seeing something right, it appears I can’t pull up the menu to look at first. I select menu and it asks for type order and location. Most every competitor app I use is the opposite. You see the menu items right away and only then when you click on an item does it prompt you to start your order by type and location. If I decide on what to eat it looks like ordering from the website is the better option. If on the go and mobile this isn’t the case..Version: 7.4.2
✓ FRUSTRATEDIt won’t let you see their freaking menu if the restaurant is not currently open!!!!! I don’t care if it’s cloooosed. I want to plan ahead and see what I want to order for when I get there! I have kids. I can’t be standing in line waiting. I need to know what everyone wants so when we get to the front of the line where we can actually see the menu, I can just spit the order out and not THEN have to stand there for another 10 minutes and decide what we want. I’m really frustrated by this. It’s an APP! Why can’t you see the menu AT ALL TIMES????.Version: 7.9
✓ Could be much betterI have used this app for several months now. Sometimes it works better than other times. It must have received an update about 4-6 months ago that was not to the end user’s benefit. You don’t really have much choice on sides. You should be able to upcharge for other sides like you can in-store, but the app won’t allow it and won’t allow you to remove the item you don’t want. I have also encountered that I got an order confirmation on the app then showed up a the restaurant to find out they do not have my order and no explanation for why it did not go through! It’s good if or when it works, but it really could use some advancements and improvements to be useful! Need to take advice from Chick-Fil-A. Theirs always works!!!!!.Version: 6.3.4
✓ No Rewards For You!Seems that McAlisters has done away with their rewards system. I spend a lot of money at their stores but get zero rewards now. I used to get free tea, sandwiches and other items which kept me coming back. Those are gone now. I don’t know if it’s a functional issue with development in the app or they’ve just taken rewards away. All I know is that one of the local franchise owners has told me it’s been a problem for a long time but corporate is either incompetent or doesn’t care. The find store functionality in the app is junk too. I live about 8 miles away from the nearest location but the app is too stupid to find it since the developer has set the search radius to just a few miles..Version: 6.3.4
✓ Can’t change items in cart before selecting time to pickupThis app is frustrating. I finished selecting my order, go to try to select a time and it won’t let me select a time because some of the items in my cart are not available at the location I selected (doesn’t tell me which ones). No big deal. Except it’s telling me to change the items in my cart and I can’t figure out how to see my cart. You normally don’t see your items in your cart until the end of the checkout process. And it doesn’t show up in order history because I’m assuming it doesn’t assign an order number until your card is charged. Now I can’t even figure out how to delete this order in limbo..Version: 6.3.0
✓ Great app until the newest updateI used this app all the time to order and it really saved me time. Just tried to place an order and it says my McAlister’s doesn’t have an item I ordered. A half a chef salad and veggie soup (which they have everyday)?! Why do I find that highly improbable? Also, the “reward” of soup and salad for $6 gives you an online or counter option but then says “Oops...doesn’t work for online”. I hope they can fix this quickly because it could potentially be as good as it was WITH rewards again. Update: App has improved some but it’s still very slow and buggy sometimes..Version: 6.3.2
✓ I wish pricing was fairerIf I order a salad - let’s say a cobb salad - and I don’t want chicken, why does that not reduce the cost of the salad (at Chick Fil A it does)? It’s costing you less to make that salad and you have no problem charging me $2.50 more if I want more chicken. It would also be nice if you could leave comments or special requests - which I could guess why that went away (probably people asking for stuff that costs for free) - but things like light ice on drinks - I don’t want a cup full of ice and two splurts of coke. Especially not for $3. If you don’t want to add a special requests how about more or less options - ie easy ice - extra honey mustard dressing (with applicable fee - like Whataburger). And if you do want to be greedy why not offer all options on all things - ie why can’t I add egg to my chef salad? It just seems like when you had restaurant apps there’s great ideas out there but no one’s got the perfect app..Version: 7.7
✓ Doesn’t work goodI went to place an order and I added my reward - free soup, then I added a couple sandwiches. When I went to complete my order, it said one of the items I chose was not available and took me back to choosing a location screen. It didn’t tell me what item wasn’t available, and it wiped out my entire order and my free soup was gone. I ended up having to call and place my order and the lady that took my order couldn’t find my free soup and couldn’t add it to my order. Very frustrating! I think it was a side of mashed potatoes that wasn’t available if you want to try and recreate the error but I’m not sure because again, it didn’t even tell me what item wasn’t available. Also you cannot add coupons to your order and it requests payment before pickup. Please fix!!!.Version: 6.2.2
✓ No longer showing all sandwichesI have been successfully using this app for some months now since the covid pandemic started. Suddenly now, the app no longer is showing me certain sandwiches when I try to order. Specifically, it won’t let me order a Smokey Pepperjack Turkey or a Harvest Chicken Salad sandwich, which we often ordered before. Oddly, I can find those sandwiches as an option if I’m trying to order a Choose Two but I cannot for the life of me just order a whole sandwich because the sandwich menu won’t show them as an option! I deleted the app and reinstalled it thinking that might help resolve the issue, but no such luck. The same sandwiches are still missing! Perhaps some others as well because it just looks like some are missing. I just don’t know which ones specifically. Until this is fixed, this app, and the associated Rewards points are useless to me. It isn’t because the restaurant was out of those sandwiches because I was able to go to them and order them in person. But I didn’t get and Reward Points credit for that since I wasn’t using the app. Until those sandwich choices return to the app, I won’t be patronizing McAlister’s again..Version: 7.3
✓ Needs better performance and Apple/Android payThere were 12 people in line in front of me. I already had the app installed. I figured surely I can enter the order for three people on my phone faster than a single cashier can deal with 12 customers. Nope, the app kept glitching and telling me after 60 seconds my location had an error. I think I entered a wrong table #. Then it froze for 2 minutes on the payment processing with no errors. At the counter they have two pages of instructions on how to use rewards points in the app. As a software designer this app is a very big no for me. Adding items to the cart was easy, everything else was extremely difficult..Version: 7.12.2
✓ App has improved over time but there’s always something annoyingThe latest version of this app has a bug in the payment process. My saved card had expired. The nice way they could have handled it is let me edit the aspects of the card, but no. Have to enter a new card. However, the app freezes after you enter your name. Could not click to next field or click on the “next” button. Nada. Just frozen. Closed the app and restarted. Same thing. So went to my profile to add card there instead. It let me delete old card, but said to enter new card at payment process. Crap app. Had to go to laptop to finish order. And do you think it had my cart? No. Had to start completely over..Version: 7.10.1
✓ Not Selling My Data For PotatoesThis app has pretty much been trash for a very long time now. It worked fine about a year ago and then one day, just stopped working. Could never place an order. Gave up after awhile. Was eating there 3-4 times a week while at work. Haven’t in almost a year now. Figured they would have fixed the app by now. Was glad to see it now has the Sign In with Apple option. Only it doesn’t work. I choose to Sign In with Apple, my phone uses Face ID to verify, then a screen pops up that says, Hold On A Minute! Turns out Facebook doesn’t know everything. I’m not signing in with Facebook nor would I ever. The app then requests every personal detail of my life in order to be sold in exchange for the option to order food from an app. No thanks. Maybe I’ll check back in another year..Version: 7.3
✓ Can no longer place orderI don’t have a log in. I could still choose “reorder” and place my old order all the time. I order for 4 people and I don’t want to go through SO MANY OPTIONS every time I place an order. So the app updated. I can no longer use “reorder.” I put in my whole order, went to pay, there’s no longer a CASH option. Have to do credit card. Fine. I find my credit card. Put it all the info. Order never finalizes. The “continue” button is grayed out so I can’t press it. Exit out of that screen. Entire order is deleted. What is the point of the app if you can’t place an order???? Bring back the cash button and remove the million steps it takes to place an order. The old version was completely fine..Version: 6.1.0
✓ Terrible!I absolutely love McAlisters, but I have always placed to-go orders. When the app came along, I thought it would be awesome and I was very wrong! Constantly can’t find the location about 3 miles from my house, tells me one or more items can’t be ordered at that location and won’t tell me which items, can’t EVER use reorder function so why is it there, and finally the rewards are terrible. Who wants a free plain potato every 6 months?!? As much as I love their food, this is just too much trouble. Moving on to Jason’s deli or Newk’s. Update: Haven’t been in awhile and tried to use the app, big surprise that it wouldn’t load the food for awhile and then after investing 20 minutes into clicking through it, the payment method wouldn’t work. Definitely done this time..Version: 6.3.4
✓ This app is not very user friendly, tipping feature seems suspectYou guys need to hire someone with a lot of ux experience to troubleshoot this app because it is a hassle to use. ordering is kind of a nightmare and payment is super frustrating. why can’t i use apple pay from my phone? or something other than just typing in my card…no shade to the design team and ui/ux people you already have but for real this is not the quality i would expect from such a big chain with tons of money to throw at an app… . Also — i noticed that it charges a tip. In person I have never been asked about tipping at mcallisters, and when I worked at mcallisters only a few years ago, we were told not to accept any tips, but if we did get a tip to give it to the manager (I never saw any of that money again) so who does this “tip” money go to??? are the actual employees getting them. it seems kind of fishy and weird to me….Version: 7.4.4
✓ I want to give NO STARSThis app is truly awful. it’s laggy and slow. half the time, it doesn’t even do what i want it to do. most times i’ll press inside pickup and it’ll do curbside. however, the worst encounter i’ve had with this app happened today. i chose a location near me and chose inside pickup for my coworker to go pickup. however, my coworker showed up and much to her disappointment, found out that the order had been made in a town 15 minutes away! i distinctly remembered choosing the correct location, but i guess the app had other plans! the honest truth is that this app could be good if the company prioritized the customer experience! a good app should have a simple ui and should ALWAYS be dependable! the employees are not to be punished- they have been super helpful through this awful experience. i have used many competing apps and wish mcalister’s could live up to it! newks and chick fil a do it better than mcalister’s! i wish i could give no stars and save other customers this horrible experience!! the points AREN’T worth this- just order in person!.Version: 7.11
✓ Bad add!I ordered through the app, got a confirmation email that the order went through. Then a few minutes later I get an email saying it did not go through. I went in person to McAlisters in Forsyth. They look but did not have the order. I showed them on my phone that the credit card charge had gone through. It was showing pending on the credit card so they said it would drop off and I would not be charged. They took my order in person and I paid cash for that order. The next day I checked my credit card account and the charge is there and is still there today. I sent this information through on the comment section of the app. And have gotten no reply. I’m really disappointed as I feel that should’ve been a timely response to the situation. I’m attaching supporting documents..Version: 6.3.2
✓ Forces bread substitution for no reasonApp (and online ordering) both force me to substitute 9 grain bread for another type when trying to customize the garden fresh turkey sandwich. This has been happening for more than 6 months and I’ve submitted numerous complaints to the app developers. Now, for the past month, the ONLY option on the app for chips is BBQ, yet when I get to the store All varieties are available. Now I have to call the store to get the order right which make the app worthless. I have always enjoyed the app until these glitches. I hate having to pay at the window and then have to scan the receipt for my reward points. About to give up and go back to Subway..Version: 7.4.3
🙂 McAlisters Deli Positive Reviews
McAlisters Deli works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact McAlisters Deli.
⛔ McAlisters Deli Problems
