Zaxby's App Support

Zaxby's App User Reviews

What do you think about Zaxby's app? Ask the appsupports.co community a question about Zaxby's!

Zaxby's Pros

✓ New Rewards Same AppThe old app was perfectly fine. The new one adds a lot more options that may benefit the franchise but frustrate regular customers who have to learn a whole new app. Their faves are gone and that’s a big drawback for a lot of people. BUT!!! I got a free Big Zax Snack that I was able to just add to my order. This way there is no need to do the surveys and have the signs for the deals. The deals will all be on the app and that’s great for everyone. Also there is an in store pickup that’s really useful for those who don’t want to wait in line but still plan to eat inside. It’s new. People won’t like it but it’s still a good app..AnamegVersion: 8.0.0

✓ App doesn’t work wellApp is strange the way it handles credit card info; you have to remove one to add another... strange you can’t just store and select. Also, the app takes a terribly long time to update with every action you make. There is also not a good way to customize special order items. Makes me less likely to use Zaxby’s. I do like using apps to order food, that way my order is actually taken correctly. I find at the counter often times people don’t listen well and I end up getting something other than what I ordered.... I suppose that’s a review for a different place. 🙂.Wmac79Version: 7.0.3

Zaxby's Cons

✗ LemonadeI visit this store a couple of times a week. I have gotten good food & good service. Better than the Zaxby’s in Griffin. But this evening I ordered a small lemonade because I have gotten it before. I didn’t taste it until half way home. It was the worst tasting lemonade that I have ever had. It was bitter & tasted like lemon juice & water but no sugar. I didn’t ask for a receipt so I can’t tell you more. I ordered my usual: Grilled Cob salad with an extra egg, 2 extra vinaigrette salad dressing, a plain grilled chicken salad & a small lemonade. I know you have had a hard time getting quality employees but the few that you hired are good. I’ve noticed delays because of shortage of employees. Consider this constructive criticism. I probably should have rated your store higher because the only problem with this evening order was the bad lemonade..MerryellieVersion: 8.7.0

✗ Horrible app experienceSo in the past I ordered from the app and when I got to the restaurant (Pinellas Park FL) was told I MUST come inside to pick it up — during the pandemic. So I started ordering at the drive through window instead. Today I tried again to order through the app and couldn’t find a way to make it say pick up at the drive through. So I asked the man on the speaker and he said yes, submit it and you can get it in the drive through. So I did. It’s raining outside. I get to the window and he tells me I can’t just submit it and pick it up that I have to drive around and wait for a while. When I asked him why he told me to go ahead and submit the order instead of just telling him the order, he said it was okay to submit the order but it “wouldn’t be ready just like that.” I said oh well I guess you didn’t understand what I was asking (nicely) and he said oh yes I understood what you were asking, sir. So, well, that’s why I go to chick-fil-A and McDonald’s all the time even though i consider Zaxby’s good to be a bit better..UnMaschioVersion: 7.4.2

Is Zaxby's legit?

✅ Yes. Zaxby's is 100% legit to us. This conclusion was arrived at by running over 110,041 Zaxby's user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Zaxby's is 90.4/100.

Is Zaxby's safe?

✅ Yes. Zaxby's is quiet safe to use. This is based on our NLP analysis of over 110,041 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for Zaxby's is 92.4/100.

Should I download Zaxby's?

✅ There have been no security reports that makes Zaxby's a dangerous app to use on your smartphone right now.