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Blockchain.com: Crypto Wallet App Complaints & User Negative Comments 2024
Blockchain.com: Crypto Wallet app received 148 complaints, negative comments and reviews by users. Have you ever had a bad experience using Blockchain.com: Crypto Wallet? Can you share your negative thoughts about blockchain.com: crypto wallet?
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Blockchain.com: Crypto Wallet for Negative User Reviews
✓ Steals Personnal InformationThis app steals your personnal information.Version: 3.0.6
✓ Took away my verificationMy account has been working perfectly fine for months until today where i logged in and seen that my account had basically been made redundant as it’s taken away my verification and when i try and get help i’m constantly emailed with the same copy paste thing over and over again. UPDATE i’ve been told that my verification was take. away because of a “breach” of terms and conditions with transaction activity when i haven’t done anything wrong, when i asked if they could fix it i was ignored on twitter and i can see that it’s a recurring thing for the support team on everything to just ignore people or give the same copy paste answers and not actually help.Version: 4.2.1
✓ Blockchain trading is a scam and rip offI would not recommend this website to anyone. I downloaded the app yesterday and placed an order to buy Bitcoin cash which was £460 at the time of purchase. I placed an order to buy it for £3000. The preview of the purchase stated no fee at all and immediately after the purchase I realised that I had a loss around £340. The reason for it was that they bought each BCH at the price of £515 instead of £360 which the price on their app and also on Coinbase. The difference was their fee for each unit of cryptocurrency I bought. This is deceit, dishonest, swindle and certainly not permitted in Europe. I’m surprised how they can get away with impunity. I won’t certainly using this platform anymore and am going to launch a complaint against Blockchain. I hope this review gets published so that people can see what how they practice. I’m really surprised about the positive reviews here as if I’m on a different planet or even universe. One can hardly get any one from the Blockchain team or communicate with. Certainly they hardly deserve any star. B F.Version: 3.0.8
✓ Is this app for realI can no longer access my wallet even though I know I am using the right password. Worried I have lost access to my funds. Has anyone else had this experience It feels like I have been ripped off?.Version: 2.5.1
✓ No response from support tickets and the app crashesOverall, it's a great app for people new to this concept but what is the use of having a support but no one to answer it? Having read a lot of reviews, the typical developer response (if you're lucky enough to get one) is "raise a ticket (into our Support black hole) and we'll assist wherever we can!" I don't know if I'll ever see my money again because from the sounds of it, people can buy (and spend) but not sell and deposit the money back safely!!.Version: 2.4.5
✓ One…. And Done?I bought Bitcoin on here one time, everything was fine. After a few months I decided to buy more, last night. You’d think I’d be able to get right on the app and just buy some. I have my card linked to my account. I entered how much I wanted to buy, I got an error message. I tried it again thinking it was a glitch, still nothing. I got on my computer and tried that, same thing. I contacted support and tried to get some help. Someone by the name of Ming was zero help, in fact they said this all happened because of something I did. I was informed, after ten failed attempts their system blocks your card from use. I only tried a total of four. Ming tried to send me links to wire money, the two links I got didn’t even help with my issue. I spent over an hour on this chat to get answers and none was given. Sadly I left chat more upset then when I actually got on, after chat I sent an email to Blockchain to get more answers. They replied in a timely manner. The information looked good, it felt like more help then what I got from Ming on their chat help. After doing what the email said, it still won’t take my card. I’m stuck in limbo right now, and unless Blockchain can actually help me figure out what happened I won’t be using them anymore. I didn’t appreciate Ming implying I did something wrong, there was nothing professional about the help I got from this person. When I get a reply from Blockchain and hopefully get this figured out, I may update this review..Version: 5.0.1
✓ Credit cardI cannot get the gold statut and put a credit card and buy crypto or sell crypto.Version: 3.1.2
✓ Do NOT download!!This app will take the money out of your account and hold it for 4 days. They will have your email address, your mobile phone number and your bank details for verification, but for some reason, this company is so inadequate, they can hold all that personal information, and still can’t validate who you are without waiting for 4 days; what a joke! I won’t be using this app again, I do not recommend it and I think it should be banned as the company is frankly inept and inadequate at what it is trying to do. Get another app, there’s one starting with C and ending with E and has a blue logo. That app is superb, Blockchain IS not!.Version: 202204.2.1
✓ DO NOT USEI have been fighting for 2 months on getting refunded my $1,000 wire because they couldn’t accept it. They will not give permission to their bank to release the funds back to me. I have on record several times they have processed the refund already and still nothing. I have spoken with their support team an insane amount of times which takes hours (at most 6 and 7 hours) to get to talk to someone just for them to say “oh the refund has been processed, but let me escalate this. Is there anything else I can help you with?” I would never use this brokerage firm in a million years after this. They just take your money and say they are “working on it”. I know the money is in their bank account so I don’t see why it’s so hard to refund or just show in my account I have it there..Version: 4.0.1
✓ Terrible support serviceEvery time I purchase a crypto at a specified exchange rate, the deposit will show a higher exchange rate essentially reducing the amount of crypto I bought. I tried to contact the apps support with screenshots and they have not responded. What is going on!?.Version: 5.4.1
✓ FreezingIf i back up wallet and write down phrases given, if i then swipe up and go to another app during the back up process it wont let me back into app i return to a frozen screenevery time i log back in..Version: 2.7.1
✓ Transaction FlaggedI just wanna say I’ve had a lot of downside with this app then upsides. Not only at first when I downloaded I had suspicious activity so I couldn’t make a purchase then had to re confirm my identity but now my transaction was “Flagged” For a reason I can’t be told. I tried reaching out to support but it’s been almost a week and no response. I was told a response but yet still haven’t received anything. In the past I haven’t had any trouble sending or receiving any form of crypto currency’s so at first I thought it was just taking longer than usual. Yet it’s been a week and so yet again i’ve asked multiple people from their support team and i still have yet to hear a response or get the reason why i was “Flagged”. Any time I ask they say it’s from a team above them and that I have to wait for the support ticket. I’m just tired of waiting for my cryto to ever arrive. At this point i’m sure they stole it or something else..Version: 202207.1.2
✓ Works well, until it stopsWas using this app for storing my crypto, liked the iOS functionality and Face ID. After several months one day I went to Face ID and it said error - log out and back in and try again. I did this but it didn’t work, I then tried deleting the app as it seemed corrupt, I couldn’t get in to see my funds and with crypto you are on your own. Don’t expect support for a decentralised currency, its almost non existent and if something happens to the app like it did with me, it’s scary AF when you lose your crypto. I tried to login on my PC (luckily I had left the password to remember) but it still didn’t open. At this point I was close to tears, my crypto had turned into CRY-TO. I wrote a generic support form to blockchain and about 10 mins later everything started to work again. Thank god. I think the wallet is nice looking and has the right features but at the end of the day, your crypto is not really in your control. I am buying a Ledger Nano S now after this experience, time to get my funds offline and safer..Version: 3.3.2
✓ You can receive money but you can’t withdrawSomething most be very wrong with this app, I’m unable to find transaction information and when I click buy or receive or everything are all blank. Nothing works on this app.Version: 202301.2.2
✓ Build a better appThe Blockchain chain site looks pretty slick, but the app is a pretty rubbish user experience. It doesn’t feel like a native iOS app- more like the experience you get with a clunky hybrid app. I’ll fallen at the sign up process, which I did in minutes with The Coinbase app and Bitstamp. The date validation didn’t accept my year of birth so I couldn’t sign up, also the password didn’t call the native iOS auto fill password so I couldn’t generate one on the fly- so I had to create my own secure password, then type it, this is a pain when you’re on a mobile.Version: 2.17.1
✓ A fraud!!Dont trust these guys!! They are all scammers!! Told me to wait 3 days to move my funds from Bitcoin Trading to Bitcoin Wallet. And guess what guys. My Fkn money is gone!!!!!.Version: 3.0.1
✓ Used to be my main wallet...Nothing but a headache since. Several problems including loss of funds that have been reported by other users globally. I put in a request for support that was never answered regarding verification, I’d done everything right and was waiting months but had to make a new wallet after there was a problem where many Blockchain users were denied access to their funds earlier this year (2021). After recovering my funds, though unable to make transactions due to not being verified, and months of waiting, I decided to shift my crypto to another wallet, and as soon as I started doing that, hey presto - verification! Strangely coincidental. Also, the prices are inaccurate so I’ve ended up losing money buying crypto after it’s too late to back out because I’ve deposited funds and already incurred fees on the app thinking I’m going to be getting a decent deal. They’re getting their money, what do they care? This used to be my go-to for crypto storage, my reliable wallet, but Blockchain has let me down one too many times to recommend to anyone. I’ve given this app a second and third and fourth chance, and used many others in the meantime, so I’d say I’m being fair, but those behind the scenes don’t even seem interested in helping out the users so long as they get their cut..Version: 3.3.2
✓ Stealing your moneyBuyers beware! The rate on this website is way expensive than other platforms. Basically you are losing 10% of your funds! Shop around! No customer service at all. Sent them email never reply..Version: 2.63.4
✓ Wasn’t like the old versionBig scam don’t let the 5 stars fool you, got 600$ stuck since December. Can’t even swap, sell or even buy..Version: 3.0.5
✓ DislikeHorrible app, so confusing and I have money that I am unable to access so I just left it and nobody can help..Version: 3.0.8
✓ Blockchain another dead fad...app dead as wellUnfortunately this app developer has ceased operations and out of business. The app crashes all the time and won’t let anyone log in anymore. Tons of articles about the financial situation of this company online as well. Blockchain was just another fad, just as easy to hack as traditional databases..Version: 2.5.1
✓ ComplaintsI need to withdrawal my money to my bank account, I am new to this but I don’t like what I am doing now. This is something I shouldn’t be doing but please give me my money back. I mainly wanted to send someone from overseas money but for some reason my wallet is locked, now I need the transaction back.Version: 202202.1.3
✓ Constant crashes make this app uselessThe app crashes on opening more often than not. To fix this I have to uninstall and reinstall the app and set it up again. The app is basically useless. I keep it in the vein hope that one day the developers will fix it..Version: 2.4.9
✓ Has potential but GOLD level takes 100 yearsWas enjoying the app because of how many features you can use, but up until now I have been waiting forever for my identity to be verified and I have seen no results. It pains me the most because I already have some btc bought but I can’t do anything with it because of the restrictions they put on your account if you’re not at gold level. It’s been a very slow process for me and I still don’t know why. Blockchain please improve your customer service and be mindful to the community of other people who want to use your app to its full potential. We are in a time where the market is always changing and it would be nice if your team put extra effort to get identities verified faster. Thank you.Version: 2.54.0
✓ How to get assistanceEasy to use app and works mostly . After a problem and suspended account due to no fault of mine , and a ticket produced, and promise of stuck funds transferring to new account. Now no contact or update . A large amount of my money lost so far . No other way to contact except emails which get no response any more . Please help! I wish I had confidence to use the app Again as it looks a good platform..Version: 4.7.1
✓ Horrible appUsed to be decent but now they make you wait 3 days before being able to do anything with your crypto, until they change it back im not going to use this stupid app anymore.Version: 3.0.7
✓ Not workingI deposited money yesterday since then I have not been able to open the app. I have done every single possible trouble shooting method but the blockchain symbol shows then goes straight back the my phone home screen. Very frustrating me thinks I may have been scammed:.Version: 202202.1.1
✓ MoggisandI found this app difficult to use, the holding period of three days effectively stopped me from doing what I wanted when I wanted to do it, the wallet structure is not logical and it was not transparent what was happening to my funds which made me feel anxious and frustrated. For example when buing crypto the funds go to the trading wallet and not to the private key wallet where it can be swapped for other cryptos. I contacted Support who was only able to provide pre-written standardazed replies that were not reassuring at all. I will stay well clear of the Blockchain app in future..Version: 4.4.1
✓ I cant swapI have been using blockchain for over 4 years and never had any issue with app, it’s was once my favorite. Currently I have been having issues to swaps between the crypto currencies I have. All access have been disabled, without my notice. And an error appears that my verification process fail. However the app shows my email and phone number is verified. I have tired creating tickets regarding this issue. And they all said there is nothing ca be done. Which is unacceptable I have funds in my wallet and I have been doing transactions for many years. All my documents are valid. I hope the support team here will be able to help me about. Thank you.Version: 202304.2.1
✓ 3 Day Holding period???It’s appears every time I figure one thing out I then encounter a new issue. This time I have purchased a small amount of bit coin to familiarize myself with the app and instead of the amount appearing in my Bitcoin wallet it has instead gone onto my Bitcoin trade wallet. I have since read up on how there is a 3 day holding period before I can do anything with the funds. I downloaded this app with the intention of sending and receiving Bitcoin but this is impossible to do from the trade wallet so how exactly do I get the funds from the trade wallet to the Bitcoin wallet? Could it be something to do with the 3 day hold period? If so this is most inconvenient and also damaging to my finances if the value of Bitcoin goes down during that 3 day period. Please Blockchain tell me this isn’t gonna be the case each and every time I purchase Bitcoin using your app. I have tried to contact you people via your website but there doesn’t appear to be any sort of contact info on your site so for that reason I cannot raise ticket as you call it in your responses to the many other negative reviews for this app. If there is a contact section on your website I would appreciate it if you can reply to my review with a link to that webpage or give me some advise as to why I cannot use the send/receive Bitcoin function, and again what is the deal with the holding period, is this because I am a new user?.Version: 2.62.0
✓ SCAMI have all my passwords. The app was working fine for months. I have it on my iPad and my phone. Then suddenly I got logged out of my account on my phone. Then about a month later, I got logged out of my iPad. Now it won’t let me back in. I no longer have access to my money! I feel like this platform stole my money..Version: 2.6.0
✓ Switching between apps!!Switching between apps to copy wallet id's and btc amounts from one app to Blockchain app - always asks to log in again to the blockchain app. If you have to switch apps to copy two bits of info you can't because it always requests you to login with your pin again as soon as you bring it to focus.Version: 2.4.6
✓ Not trust worthyCannot withdrawal less than 2500 usd to a bank account not in the US.Version: 4.5.2
✓ Where’s my wallet and funds?Since latest update I have opened the app a number of times with it unable to display my wallet or portfolio. It has previously come back after quitting but today is “welcoming” me to blockchain, showing no funds and seemingly no human contact for support a to the end of the “contact support” menu. No activity despite a purchase just yesterday. All status reports say everything ok, my app says different. So where is my trade history, cash and investment? Thought I could trust this. Seems I was wrong..Version: 5.1.0
✓ App doesn’t work wellApp freezes, can’t input information.Version: 202301.2.0
✓ Warning CanadiansThis app does not allow you to withdraw your money in cad. Only usd, euro or gpb. So once you put it in you may not get it out unless you have an acc in any of the above mentioned currencies.Version: 5.2.1
✓ Crashes on scanning pairing codeNo stars! I have changed password 3 times but app still crashes without any error.Version: 2.4.5
✓ When will you fix the bugs?I’ve been using this app for a couple years and up to recently I have been a big fan. The latest version of the app seems to have a lot of bugs and the user interface needs improvement. Ether transactions and balance usually don’t appear until refreshed, the app prompts for both thumb and password instead of accepting the thumb and pop up messages are repeated multiple times. It doesn’t inspire confidence when an app is released with so many issues, especially when it is taking so long to fix them!.Version: 2.4.6
✓ Stole my money and customer service won’t do anything about itI downloaded this app in march of 2021 and put in approx. $70 into BTC. After a while I went to withdraw my funds and the real problem of this scam app began. For a while, my bank was supported and I theoretically could’ve withdrawn, but the loading process always took too long and never went through. Then the app updated itself to require a new level of verification to buy/sell, which upon sending in my info I was told something was incorrect and it wasn’t verified for nearly 6 MONTHS. I had emailed CS about it roughly 1 month into no word back and I didn’t get a response until AFTER the problem was solved 5 months later. Even after my ID has been verified and such I still cannot withdraw my funds because my (once supported) bank is no longer supported! What’s even more crazy is that CS takes so long to respond that it’s almost just not worth reaching out anymore. Don’t get this app, they’re literally just trying to steal your money..Version: 202208.2.0
✓ Gold Level ReviewHave been waiting over 1 month for Gold Level Review to be completed. No response to requests for update from support. Very poor.Version: 2.61.2
✓ Pure scam…Apple should remove this fraudulent appI’ve been holding some crypto in a wallet using this app for about 1 1/2 years. I’ve finally decided to cash out. So I sold my position and then tried to transfer my cash out to my bank. They offer ACH transfer or wire transfer. Unfortunately, they won’t let you do either if you want to transfer out of your crypto account to your bank, only transfer in from your bank to your crypto account. Since I just sold my crypto and was charged a fee, their help system recommended that I solve the dilemma by purchasing crypto (for another transaction fee, of course) and transfer the crypto out, presumably to another exchange, since most banks don’t transact in crypto. Well, that doesn’t solve my problem, it just transfers the problem to another exchange and out of their hair. A ‘financial’ company that only lets you transfer money in and invest in something but never lets you withdraw is classically called a ponzi scheme. That is what this this app is. You’ve been warned..Version: 202307.1.0
✓ 0/5 This app is terribleI’ve been using this app since start of the year and didn’t have a problem apart from this one time it wouldnt allow me to buy btc with my card but all of a sudden I can’t buy btc anymore and there a lock on my verification status silver and gold which if I remember correctly I had both and all of a sudden I can’t buy anything anymore I have wrote a previous review about this but got zero help just got told to give them my ticket number which I did and they told me to look at their update great service,so how does a update mess up my account and make it unusable?!?!? Not to mention the countless people I have seen complaining about loosing hundreds and thousands of crypto currency or money disappearing from their account I would not recommend.Version: 4.2.1
✓ They robbed my moneyI opened an account and added 100$ to it just to start. The next day, I went to open my account and it just stopped working. I have every proof that they took money from me and they don’t want to fix the problem.Version: 3.0.6
✓ WackYou guys are straight clowns !! I spent half an hour coming up with passwords that were 8 words long with upercase lower case nunbers !!! Such goofs.Version: 2.54.4
✓ Just got scammed by blockchain!!!I tried swapping BCH to Bitcoin and few hours later I was told the transaction had failed but Blockchain refused to give me back my BCH. I already sent them a message twice but they refused to help me. Blockchain please give me back my money!!!! And you guys should better stay away from this company. The transaction ID is 9d26469b-2af4-480d-b46b-6ae789e4d1b1.Version: 3.0.8
✓ At best it doesn't work. DONT DOWNLOADThis app is incredibly flawed and even more so is the support. I attempted to make a transaction of €80 for BTC. Upon entering all my card details and confirming the payment it took me to an error screen. Only stating that "the transaction could not be completed for reasons we cannot tell you" and that the 80 euros (€84 when you include their commission) would reappear in my account in 3-4 days. It's been 5 days and the money has still not returned. At best this app is poorly designed and heavily flawed, at worst it's a scam for your card details. No response from customer support team ❌❌❌❌.Version: 2.4.5
✓ My account is blocked for no reasonI send couple time my if and it's still' y working.Version: 3.1.0
✓ Ruined my ChristmasIt’s now after Christmas and the blockchain support has replied and said they would sort my situation if they had my email which I sent over and nothing has been done. I am extremely distraught as I don’t get enough money from my mental health and blockchain has taken over 100 pound from me. Don’t EVER USE THIS APP I have put funds into the app around 100 pound and I have verified myself on silver and gold verification. Now I want to remove the funds from my account but my account is saying it’s back under review. I have been in review for over 2 weeks and I just want my money back from the app as I am struggling and there is no way to contact blockchain to sort this out. I am very disappointed and wouldn’t recommend to anyone unless you want to be ripped off.Version: 2.63.1
✓ Bought bitcoin and can’t use it. Support team not replying to email.Bought bitcoin on this app with my debit card, purchase went through successfully. But now the bitcoin is stuck in my “Trading Wallet” and is failing to be sent out each time I try. I emailed support four times now and no reply..Version: 2.56.3
✓ BewareNon existent customer support. Gold status review has been in review for months. Zero response to any correspondence sent..Version: 3.3.1
✓ ExpensiveTakes at least 30 seconds to log in even with a high speed internet connection Plenty of bugs that freeze the app, especially just after you send bitcoins.Version: 2.4.6
✓ Crypto should be fast and easyBlockchain was a fast and easy to use until they introduced 3 day funds block. You purchase your crypto within seconds, but you can’t touch it for three days! With volatility of crypto.... are you serious???.Version: 2.59.1
✓ Zero customer serviceNot a happy customer. Tried to send bitcoins to a recipient wallet and it hasn’t transacted, instead its sitting as ‘pending’ and has been pending for 18 hours now. I’ve contacted blockchain early today and nothing, haven’t heard anything back at all after sending two emails. Absolutely no customer service and I’m probably going to kiss my $500 goodbye! Has worked well for me the first few times but let me down on this occasion, would not recommend due to no customer service when problems arise and will be using my social media platform to warn people away from this app..Version: 2.59.1
✓ Clunky and difficult set upEverything from setting up account to trying to buy Bitcoin is difficult. I still can’t seem to link a card. Crazy!.Version: 3.3.2
✓ Avoid!!Support don't answer your direct questions and instead pussyfoot around it by sending you scripted messages. You reply back to them and then dont get a response or if you do it simply refers you to the FAQ section AGAIN! Which is of little or no use. The "Holding" period is NOT clearly mentioned and even when you add a bank account to withdraw any funds the option fails to appear! Even when funds are taken from trading accounts and placed into wallets your balance still appears to change! Answer back with a decent response and i may change this review.Version: 2.61.3
✓ Good wallet. Terrible service and support.Just a heads up for everyone. Once you generate your account and pass on your details. You cannot undo, delete your account or change your important account details..Version: 2.4.6
✓ Rip offBuying bitcoin needs the the use of the Trading Wallet but to send coins in the app to an external address it comes from the personal wallet. BC charge to move it between BC trading and personal wallets now so they trap more fees. You get stung when you buy coins and they sting you again to move them to the personal wallet. This appears to be a new way of ripping users off. The fees are not transparent and the support answers are so vague they don't actually answer the problem BC are taking advantage of new novice retail customers and this is a very expensive way to buy and send btc and other cryptos. Just remember to take screenshots of every screen during any transaction. When it goes wrong, and it will for sure you will need to be able to prove in pictures the problem encountered as a explaining to the customer support without screenshots is like speaking a new language only you understand. Avoid it like Covid!.Version: 4.4.0
✓ Cash depositCan’t deposite my cash back into my bank account.Version: 202210.1.1
✓ CANNOT WITHDRAWAL BALANCEThere was an option to “cash out to bank” so I linked my account for instant transfers, sold bitcoin so I could cash out. Went through the process with plaid to add my checking account and got it connected easily unfortunately that was the only easy part. When I tried to cash out it said “ACH withdrawal not supported”. I tried adding my other bank account and had the same problem so now I sold all of my bitcoin and am stuck with an account balance I can’t do anything with except re buy the bitcoin I just paid a fee to sell. If they aren’t going to honor ACH withdrawal they should NOT list the option in the app and on their FAQs page on their website. I depended on this information when deciding to use blockchain. If I would have known it wasn’t actually supported I would’ve never sent bitcoin to this scam app..Version: 202302.1.0
✓ ScamThis app has been produce to scam your money and they make every excuse to not give you back, not to be basis but their top investors are from Nigeria that is a red flag please do not download or use this app you will never get your money back I have 7k USD stuck in limbo I repeat do not ever put money In this app they will send u to customer service and say they are processing your transaction but they never get back to you or make some Excuse that it is processing this is a scam app please I repeat please don’t not use.Version: 202209.1.1
✓ VerificationI’ve made my account about a month ago and the verification is still in review. The app let me put in money on the first day and convert it into crypto and it let me convert 35$ out of the 375$ I put in. Long story short I put in almost 400$ that I can’t even touch or do anything with it. THERE IS NO CUSTOMER SUPPORT. I Need Help..Version: 4.4.1
✓ Careful re the country you liveI bought GBP as a currency option from an Australian bank account. Now it says to get your money into your account you need to add a UK account! Also logged in yesterday & it was showing empty. For an hour of panic & refresh it finally showed again! Not that I can get it out of this wallet into my account!.Version: 3.3.1
✓ Becareful ! I lost all of my moneyThis app is crazy incredible insane ! DO NOT DOWNLOAD or USE it ! ! !.Version: 2.25.1
✓ No support whatsoeverBeen waiting for my account to be verified for almost TWO WEEKS. Have had an open ticket for 5 days with no response. Money tied up and can’t seem to do anything with it. Wish I used a different wallet. Save your time and money. Ticket #2121056.Version: 3.0.8
✓ You don’t get what you pay forThe amount of Bitcoin you get is always significantly less than the amount it shows before you click confirm (much more expensive than other sites) usually around 5% but I just made a purchase and the loss was 20%. DISGUSTING! Update 2. Anyone who reads this please note that the response to the random 20% surcharge was that they would educate me on their fees. Imagine being charged 20% more than on the confirm message (essentially your check out bill) and being told you just didn’t understand their fee structure. The confirmation amount means nothing. The amount you’re actually buying is unknown until it arrives in your wallet, no limit order functionality. If you sold the peak and bought back in after a crash you would still lose money using this app. Just use BINANCE! 2 stars because you get your own keys and the site is child proof simple. -3 for not getting what you pay for..Version: 4.0.2
✓ Lost my moneyHow can I get My money back ?? I tried exchanging and it just disappear like that I’m not happy with this app.Version: 3.0.7
✓ CheatedBought bitcoin - converted to euro now cannot access my euro wallet to send it nor can I reach it to convert it back Support system sucks — no one to answer your questions or help you through process Would not recommend this app to anyone.Version: 2.59.1
✓ Always a nightmare to setup on new devicesEvery time I get a new phone and have to set this stupid app installed it is always a nightmare. I try and login and i have to verify by email, which I don’t know why we can’t use a phone like every other secure app. Since hackers can easily steal the password for this app along with every other single email but it’s not that easy to steal my phone. But after several attempts to login and having to wait for emails and having to verify and it not working over and over It usually ends up finally logging in without having to change my password because my password automatically types it in because I’m using an iPhone. I cannot wait to finally login and get rid of this stupid service..Version: 4.5.2
✓ $16,000 worth of BTC disappearedI was payed 0.385 BTC for a Rolex watch and two hours later when I open my wallet it had disappeared with and the transaction history had been deleted. They initially responded to my emails, but haven’t in the last two weeks. Either this app is the biggest scam and they’re just stealing clients crypto currency or scammers have developed a way to created fake BTC that disappear after a certain about of time. I’ll let you decide which is more plausible. Either way it’s a bloody disgrace and these people should be shut down. $16,000 disappearing to some people could be a live changing amount of money..Version: 202203.1.0
✓ Worst customer service ever received (POOR)Firstly I just wanted to start off by saying I’ve been using blockchain for over 3 years and no problems have ever occurred. Recently I transferred funds from my bank account to the GBP account on my blockchain, then bought bitcoin. When it was in the trading wallet I sent it over to my main wallet it’s been a week I still haven’t seen my funds, I’m now in problems as the funds was only invested due to bitcoin going up and my birthday is in just 3 days. I just want to understand where’s my money gone can I get a refund if I’m not going to receive my bitcoin. Worst of all is the customer service I don’t feel like I should be writing emails waiting on monthly replies for my money this is theft and I shall take this further if my funds doesn’t show or I’m issued a refund..Version: 2.61.6
✓ Avoid itI don’t usually write reviews but this is by far the worst app that I’ve used to trade cryptocurrency. Huge fees, the transactions take about 1 day or more. I’ve sent some money from my bank account into my wallet and I did not receive all the amount I’ve sent. Furthermore, no one even specify if that money has been taken on fees. Just disappeared for me. Just wasted money trying to use. There are more apps way better to trade cryptocurrency out there. Also the first time you buy cryptocurrency on this app. You have to wait 3 days to be able to use it Really disappointed with this app.Version: 2.63.2
✓ Appalling Support.The blockchain platform works fine most of the time. It occasionally zeros your balance but this usually resolves itself. Until the day it doesn’t. They zero’d my balance one day and customer support were absolutely useless. I must have spent literally days in a queue trying to get live chat support to help but they’re basically powerless. You can’t phone Blockchain. I had to threaten them with legal action via their head office in London to get my money back and even then it took well over a month which is a long time to haven your funds frozen in the world of crypto currency. I would avoid this company..Version: 4.0.2
✓ Pending transactionTransaction has been pending now for over a week. Customer service is terrible, they just don’t get back to you and it is a lot of my money that they have just stopped working with. So disappointed and now have lost the opportunity for that business deal. Can’t believe it. There is no way to escalate either which is extremely frustrating..Version: 4.8.1
✓ CrashingSince the new update , the app could not refreshing all them wallets correctly..Version: 2.53.1
✓ Unsafe and bad UXI’m Incredibly disappointed with the fork policy by blockchain and cannot use or recommend this app to anyone because of this. They’re putting the whole bitcoin ecosystem at risk. Not to mention they’ve had the worst fee estimation for ever..Version: 2.4.5
✓ Total scamI have 1000$ tied up and can not access, will not let me withdraw. Save your money, don’t use this app. Update: I was finally able to access my money , the app seemed stuck , I deleted app for a few days, then reinstalled and it finally worked as it should have in the first place , I took my money out , I may still invest and see how this app goes and if there is a problem doing withdrawals.big drawback was no help from customer service, I emailed and nothing..Version: 3.1.2
✓ You ask my for my ID that unacceptableHow you want my information that’s disgusting.Version: 202212.1.1
✓ Multiple issuesEver since i upgraded my blockchain sometime in July I Hilton this new trading account option, whenever I use this trading account I don’t get transaction history which I kind of learnt to manage but then on Wednesday I made a mistake to receive about $7000 Bitcoin in my trading account of which I got a message from blockchain saying I passed my annual silver level swap limit of $1999 and at first I didn’t know I got a mail so I went ahead and sent $500 to my private key wallet, And both $6800 and $80 to a different Bitcoin address which never arrived at their destination so I wrote your support and I was told to upgrade to gold level and my pending withdrawals will be approved which I did yesterday and still I haven’t seen neither of the btc sent. I’ve then wrote your support again and I either get a similar programmed response or am ignored I need this money for my mum’s medical bills!!! Do you want my mum’s death to be your hands??? Blockchain either you sent my btc to the address I sent them to or refund it back to my wallet! It’s 4 days already! As soon as possible 😭😭😭.Version: 4.3.2
✓ Stay away, you won’t get your money.The app may tell you that your money has been rejected but the money is always taken out of your account even if it does not shows in your Blockchain wallet, on contacting them via email, i was told for their security reason they never give out any money. Even for the trades you are directed towards other tricky apps and tricky web sites. Weather you do successful trades or what ever, atleast you won’t get any money out of this app makers. They make living out of your pockets if you are that simple to fall for any one who has an app in an app store, also be careful of their other apps...more apps to fool you people..Version: 2.5.1
✓ SlowHoly mother of a cow this has to be the slowest app, I get 100mbs yet it takes me 5 mins for it just to load up.Version: 2.4.5
✓ Very bad service and wallet support-Bad support honestly blockchain fund -5* Lost 600$ becuase support promise to move funds and verified silver and still funds not transfered to new account after support said they ll mive them non smartphone stolen it had back up key and everything via backup is inpossible please help ! If this is true if my fudns are safe !.Version: 202205.1.1
✓ WalletI been using this app for about a year & its useless especially the customer service, it don’t exist, you follow the instructions & they don't reply. I guarantee everyone who uses this app have been scammed & they don’t do nothing about scammers also they don’t help customers. I wouldn’t advise anyone to use this app its a useless wallet & they change your address every other day, that brings problems with investment sites automated payout systems. Recently they started to hold your investments for 7 days then they cut it down to 3 days, you can’t use your deposit until 3 days is up, but how did my BTC go missing when it was locked in their holding wallet & they haven’t answered any of my questions.Version: 2.61.0
✓ Worst support everI have received by far the worst support from this site than anywhere else. It’s basically a bit asking you to try the same thing over and over again..Version: 4.6.0
✓ Be carefulThis app is so unstable, and the desktop version is even worse. customer support is non existent, they don’t respond most times and if they do it’s just a robotic automated response. If you do use it, MAKE SURE you backup as they will lock your account for no reason and you will never get it back unless you have the backup phrase. I’m moving all my coins to a more secure platform this week..Version: 2.59.1
✓ DO NOT DOWNLOADI download the app and deposit 400us dollars to start trading on their exchange app and it lagging so much I tried to sell my btc for usdt and it give me error message I lost 90$ and I still can’t retire my money they stoll me use Binance it’s way better and there’s no bug.Version: 202301.2.0
✓ Brendan Not happyThis app will not post any of my complaints about the poor disgusting service this app offers. They have zero customer support they do not respond to consistent emails and they have a terrible system of accepting a withdrawal and then you find out later it’s a tether coin and they now have the private key and they won’t help get your own money back. My suggestion is stay as far away from BLOCKCHAIN WALLET as you can.Version: 2.4.8
✓ App not responding I think its not secureI deposited BTC and ETH and something happens and my balance is zero now Sent lots of email to support but no respond and app is not doing my ID verification This not secure app Or please suggest me any other way I can contact support to find out what happened to my balance.Version: 202301.2.2
✓ Locked outRubbish ridiculous app. They released an app update which has now locked me out of my account. Stupid thing goes around in circles with 2FA using a mobile number. i e updated my phone and number. Think ya can change that! NOPE. There is no support from them. They are not interested in actually talking to you to help you resolve it and you just end up in endless emails. I put in a ticket to help and they went and closed the ticket saying resolved! Yet i STILL cannot log in! GEEZ! Where is customer support? They don’t know what that is! Then you get this stupid thing where rather than assist you it then wants a passcode/ phrase for the wallet to the app that ya can’t access! LIKE WHAT! Loosing the will to live. I e asked repeatedly for their help which I have still not received after months of asking. AVOID THIS APP. You will NOT get any SUPPORT whatsoever. Still lock out of my account months later! How hard is it to help reset a password for you. If they actually communicated with their customers they could sort this in one phone call. Instead they prefer faceless endless emails. They are clearly happy to collect a lot of data connected to users/account holders/customers, but don’t want to talk to you. Just useless this lot..Version: 3.3.2
✓ ThievesI deposited some money couples days ago and it never went to my account...also I’m not seeing any customer service number very disappointed.Version: 3.0.6
✓ FrustratingI decided to invest a little in this wallet. I’d had the app for a few years but have been using Coinbase, Celsius and BlockFi so far. Great interest rates at BlockFi and Celsius by the way. Check out rates on USDC in BlockFi-presently 8%! Anyway, I saw an offer for interest in Blockchain. I put in some money. Never got a penny of interest. Tried to swap to another coin. Kept “expiring” before the swap. Also, it was charging me $5 to switch from one stable coin to another. Tried sending to a different wallet. It wouldn’t let me. Finally decided to cash out. I discovered they put a 14 day hold on your money before you can cash out. I had 2 transactions so I got my first one. Waiting more days to get the rest. Impossible to find acceptable information online. Definitely appreciate Coinbase much more now. That’s my main app I purchase through. The Blockchain wallet is like a dinosaur. Either needs reworking or to be discontinued..Version: 4.7.1
✓ Lost all my coins.After the new update, when I log in, it keeps setting up a V3 wallet and then when it’s done, it says I have nothing... Please fix..Version: 2.4.7
✓ Non responsive thievesI frequently used this app for bitcoin purchases and there were always issues with transaction sending timing but now they suddenly emailed me and blocked withdrawals until I answered some security questions. I answered everything and have had no response or updates. They don’t respond to emails with any useful information and chat just says they will escalate. I have $100 worth of btc that I can’t send out and they refuse to refund me UPDATE: since I put this review they have emailed me once to give me an update on something I never asked about and then another email asked me the same set of security questions I asked THEN I got an email said all my security answers were correct and I could use my account but not yet! (???) in another words I still don’t have access to my withdraws.Version: 202208.1.0
✓ WARNING!! Buggy, unstable, risky.First and foremost be aware that when you buy crypto via this Blockchain App, you have to wait three days before you can transfer it to your wallet. This is NOT clearly communicated before you do so. I didn’t mind this after I found out, it was a small amount so whatever. What I also found however, is after the three days passed I still couldn’t transfer my Crypto with a really unhelpful error message which simply said “Oops something went wrong please try again”. I got bored of trying after many, many attempts. Not only that, I also can’t sell the cryptocurrency back into cash. So it’s just sat there at the mercy of the markets. This leaves you with a MASSIVE risk you’ll lose out and not be able to cash in on profit or sell to avoid a big crash or declining value. I’m lucky, the amount I tested this app with is tiny and I can afford to write off the cash (I will be pushing for it back though!!!). Others might not be so lucky and reading some of the reviews I think I am correct in saying so! One star from me, would be pulled from the App Store if I was responsible for it. It is far too buggy and unstable which adds to the risk already present in Crypto currencies. Look elsewhere..Version: 2.63.2
✓ Terrible!!It’s easy enough to purchase bitcoin! But once you have it it’s impossible to use it as a put a block on it… Still trying to find out how long it’s going to be blocked, so far it’s been five days. I received an email that my funds are good to use now except when I go on the app it shows that the funds are still locked!! I opened a ticket to customer service and still waiting a response!!!.Version: 3.0.8
✓ DO NOT TRUST THEM - THEY STEAL YOUR MONEYHaving had my account for a year or so, and seeing that a particular currency was on the up, I decided to invest some more of my money, the deposit went into pending for 3 days, I contacted their support team( who have now blocked me on Twitter and won’t respond, assuming I’ll just go away) and asked them to cancel the pending transaction, they sent me a link on their telegram account asking me to synchronise my account, I followed their instructions and the money disappeared ( I have screenshots of Everything), since they then suggested opening another account and depositing a £1k into so they could release the missing funds, unfortunately this has not been feasible as they have limited my account to £300 and prevented me from upgrading to the gold account. They then suggested transferring currency from another platform into this account to reach the required £1k, I have managed to open another account with Binance again with an initial trading limit of £250, I purchased ETH and transferred the funds using my wallet ID, and not surprisingly the money never arrived, so they have now lost in total just short of £1500! They claim to be the “Most Trusted” but to be honest they are the biggest bunch of crooks out there. MY ADVISE- AVOID AT ALL COST!!!’.Version: 3.3.2
✓ Worst wallet and exchange serviceTerrible customer support, I contacted them several times over their exchange system glitching and not letting me set a stop loss, every time it was a new person that would give me a different work around and none of them worked. I ended up losing half my portfolio because their glitches and would not reimburse me after I submitted pictures as evidence, the servise representative even tried to play it off as there was nothing out of the ordinary until I crop zoomed the section showing the glitch and they said they would let management know but wouldn’t reimburse me my money then ended the conversation. I switched the remaining of my portfolio to another exchange right then and there. I was not given a ticket number, it was the live chat agents that I spoke with..Version: 4.9.1
✓ Bring Back Old Comfirmation PagePlease after this update y’all did everything changed And some of us dont like this new change please. Bring back the old comfirmation page where We was able to see the title we give to our wallet when sending crypto Now the new comfirmation page dont show the name of the wallet wish is something major for my business please After sending crypto with the app on Iphone when you go on recent and look at your previous transactions the screen changed please leave it back to the old view the new one is no good.Version: 202210.3.0
✓ Absolutely patheticWell on the 1st January, 2023i made a transaction at 00:24am . Now it is still sending now… 15th February, 2023. I have tried to contact customer service on numerous accounts. The bot is useless. I keep getting told to be patience, the staff are looking at it. I have been using this for over 12 months never a problem at all. Well enough is enough, and have patience but lost a lot of time and money waiting for them to fix the problem. I have received no answer but.. be patient. Well 1.5 months is a fair time to be patient. I lost my money as it wasn’t sent or returned. Be careful..Version: 202301.2.0
✓ Account blockTicket #4047553 i used to do transaction with blockchain and provide them all the id for verification and i was using my visa debit one days they juste decide to block my account with all my money in it. can’t now withdraw my or money or do any transaction. just because bitcoin went down you guys don’t have to steal people money.. please fit this.Version: 202301.2.0
✓ Help!!!Update… they got back to me and told me that the Bitcoin I bought wasn’t able to go through. With ZERO explanation of why. So they put that money into a USD account and told me I could then use that money to buy Bitcoin from their site. WITH ANOTHER 7 DAY HOLD!! 3 weeks to buy Bitcoin!! Place is a SCAM!! Stay away. I bought Bitcoin from y’all but after 2 weeks of transfers and then security holds blah blah my money is now in a USD account NOT BITCOIN.. The only thing I can do with it is transfer that money back to my bank account….??? Why would I pay you to transfer money to you, then for you to again take a fee for sending it back to my bank….??? Money grab…..?? What is going on…. It was very clear I was buying Bitcoin I have the purchase papers, NOT ‘transferring’ money to a USD account of yours. Starting to feel like the other reviews here.. Scammed!! It takes 3 weeks or more now before you can do ANYTHING with YOUR MONEY!! Please people there are a hundred other places to buy and sell that are not like this! I used this a little over a year ago and things seemed fine. Was able to buy and sell no problem. NOT ANYMORE!! Place is BAD.Version: 202206.2.4
✓ Funds goneTerrible app. I had $29 worth of bitcoin sitting in my blockchain wallet for only a few hours before it vanished. The way it happened was this: when I opened the app by scanning my fingerprint, it asked for my passcode as well. After putting in the passcode, the original setup screen came up. I clicked continue, just wanting to get past this and into my wallet, when I was greeted by a lovely blank wallet with zero transactions and no money. I cannot trust this wallet to hold money and will not be using it ever again, it's lucky that I only lost $29..Version: 2.4.5
✓ Scam - AVOID!This is the worst wallet. I deposited $7,200 NZD into the wallet. I logged in and it showed up then 20mins later when I logged back in it had been sent to someone else’s wallet. I have contacted the support team twice with no response BEWARE this wallet is a scam and the customer service do not exist..Version: 4.7.1
✓ App is garbage absolute garbageTry to do anything like proving who you are and you’ll quickly find it’s near impossible to do so. I’m using the newest iPhone pro max and it has problems using the camera to take photos of my id and especially the barcode. GARBAGE APP use anything else as this is useless.Version: 202301.2.0
✓ Super slowThe app has become soooo slow over time. It’s so frustrating to use!.Version: 4.1.0
✓ A Bunch Of ThievesI used this app to deposit $50 which i then purchased Bitcoin with then started having issues with this app, immediately, so i removed and reloaded it, but when i logged back in a different wallet address loaded than the one that held my Bitcoin, i have contacted support about this at least ten times about this and have either been ignored completely or been given answers that are pull bulls*it, so beware of this app, or what happened to me, might just happen to you and if or when it does, not say you were not warned it might happen, since i just warned you it might, so do yourself a favor and use a different app or website to buy and keep cryptocurrency in, you will better off, trust me.Version: 202307.1.0
✓ Holding my crypto hostage!!This is the worst app ever!!! I have been reached out for help so many times that I am beyond upset. My wallet had no problem withdrawing my money from my bank, then putting my money on a 3 day hold, then having me verify myself for the second time, put my money back on a 11 day hold (pretty much in that order) and I still can’t access my funds. Apparently, I have a withdraw pending and I need to wait for it to complete, but I don’t! If that’s not the fun error I get then I get the error that I am not authorized to withdraw fiat! Re-read what I just wrote….. ARE YOU SERIOUS!! CS tells me they are aware of the issue yet nothing has been done about it. I would never recommend this app to anyone not even the devil himself deserves you guys hold his money hostage. The only thing I have seen change is my balance. It just keeps getting lower and lower every time I take CS advice. 👎👎👎👎👎👎👎.Version: 4.7.1
✓ This app needs workFor 5 days I’ve tried to transfer from my trading wallet to btc wallet, error every time. Contacted customer service and a guy named Shawn said oh I’m so sorry for your troubles bla bla bla. I replied and nothing. Open and tickle and yet another ticket no response. Customer service is useless at best. How disappointing this is. The other problem is that this company still uses the absolute slowest network. If your btc address starts with a 1 not only are you going to get slow transactions but slow everyone else down too. Why hasn’t this been upgraded yet. The new technology has been around for years now. With this alone I’m looking for a new place to go. But the kicker is the horrible customer service. I still haven’t got a solution or a reply offering to help. There is also times that if you want to sell say $50 or whatever the fees are insane. I went to trade 50 and the fee was $9 are you kidding me? You guys need to fix the issue with sending from the trading wallet to your btc wallet immediately. It’s not working at all. I shouldn’t feel frustrated every time I use this app..Version: 2.63.1
✓ 100% you will be ScammedI was completely scammed out of over $13,000. There was no support to even reach to. I have 4 passwords and took every single security measure none of my passwords were shared with anyone and somehow some random party was able to log into my account and send out a transaction to an undisclosed wallet. How is the even possible. The security has to either be very low or inside jobs are going on never the less non of your information is safe. You have to think If they can go in and submit a transaction with my login information then the have access to pull from my bank accounts on file as well all while it would look like I did the transaction. Absolutely no security to any of your personal information. Do not trust this site or app there are several loopholes in the security that can surely lead to you becoming a victim of a cyber scam. As we all know crypto can’t be reversed protect yourself and do not use this. You’ll be sorry you did..Version: 4.3.2
✓ Coins sent are missingI sent coins but its missing from 2 weeks. No reply from support or chat. Ticket #4013330.Version: 202212.1.2
✓ Verification processThey’re so slow in identity verification, I submitted all documents but unfortunately, still waiting to get approved to start buying..Version: 3.0.5
✓ Worst customer service everIf I could give their customer service a zero I would. I have had my funds stuck in my trading account for 2 days. I keep getting an error when trying to move it to my wallet. The site status is saying green so it has to be my account. I wrote customer service 3 times and no resolution. Very unprofessional. ***UPDATE*** I would give them a negative review. After a useless response to my review and ignoring 10 messages that I sent to their customer service team I updated dated the app and it been more than 7 days and my BITCOIN wallet is still locked. Calling my credit card company tomorrow to dispute this issues as I lost a lot of money on the BITCOIN drop I was trying to avoid. ***UPDATE*** it’s been 18 days and my funds are still on hold I’m calling my credit card company to dispute the transaction as I tried to be patient with company. I have wrote customer service 15s with Only one response..Version: 2.58.2
✓ Not greatTo many fees just to send payment.Version: 2.4.0
✓ Worst app ever❌🧢 this app has so much lag issues with transfers so if i were you i would download binance instead and binance has more choice in the wallet than than this garbage app.Version: 3.0.6
✓ Worst app ever no warningsWorst staff ever they don’t warn you that you have to have a three day hold when you first purchase any type of bitcoin or online currency. You get to sit there and watch the next three days as your money fluctuates without you being able to control single time. And then you keep on eating fees because they don’t have your bank on their list of certified banks. So then you have to eat even more fees just transfer it out to a personal wallet to transfer it to cash app the most easiest method of buying and selling best coin I have ever come across. This is the most complicated app is not user-friendly is not for beginners it is not for anyone that is trying to break into the cryptocurrency world. I rate this thieving app two our give an will never be back. There easier and more secure apps out there than this one I do not recommend. Unless you’re looking to lose your money.Version: 5.4.1
✓ Buy and sellDespite app states buy and sell my app so far allow only to buy.?? I had to install alternative wallet to retract cash in to my account and this middle man is too expensive and not helpful if you are trying to bet on bitcoin in smaller amounts and make some profit. First day after using app all buy transactions has been frozen till exchange partners confirm exchange information...not sure wha is an issue but it’s getting on my nerves as it apparently will take 7 working days to sort out. Really not impressed.Version: 2.5.1
✓ Unable to access appI cannot access the app it keeps shutting down it also won’t let me access my account online , I’m getting calls everyday saying my account has been frozen and that I need to verify my account In a ridiculous way. They are asking me to invest in another crypto website to authorise my account please contact me regarding this issue as I have money in there.Version: 202201.2.1
✓ My account is locked to a defi wallet funds are locked support not respondingMy exchange account was locked to a defi wallet only account for literally no reason at all and my funds were locked in the process and I have to contact support to get my funds sent to the defi wallet which is pathetic because I’ve never done anything but send my friends coin with the app. Funny thing is, I’ve been trying to reach support over the past 4 days with ZERO RESPONSE. if this is not fixed in the next week I’ll be contacting a lawyer, this is a disgusting business practice that was done to me for absolutely no reason and I’m extremely disappointed because I’ve been using this exchange for years. contacting support literally will not even get you a response, save your money and the headache and use a different exchange. The funniest part is the notification of my account being locked to a defi wallet and my funds being locked is that it says “your funds are safe” what a joke. this app and the people behind it do not care about you and will take your money and act like you don’t exist..Version: 202308.1.1
✓ URGENT HELPI’m a new user. Funds have been sent successfully to my wallet but It doesn’t show at my end I have received it. Kindly let me know the way forward to receive my funds as soon as possible. Thanks.Version: 2.54.0
✓ Customer supportBlockchain needs to work on their customer service big time! If they respond to you it is just a cut and paste answer from what you can read on their “frequently asked questions” page, it is like they only read part of your issue and find the best answer to match it from their list of “frequently asked questions”. If you have a more technical issue that is not covered in their “frequently asked questions “ then they don’t answer or look into your question further they just send you the same “frequently asked questions”. The problem is their “frequently asked questions” don’t cover every issue and so then their customer support doesn’t seem to know what to do so they just quit answering your requests. There is no phone number to speak to a real person which is even more frustrating and shows they really don’t care. I would recommend people move to Coinbase, their support is unbelievable and if you call them they will spend whatever time you need til your questions are answered..Version: 2.8.2
✓ Not goodCan’t properly send crypto to other wallets and the feels are somewhat hidden, very dissatisfied. Good user interaction interface tho.Version: 5.0.2
✓ Money stolen, avoid like the plagueTerrible, after creating a wallet and buying my first crypto currency, this service allowed someone else to transfer the coin out of my wallet. I’ve lost my money. Criminal. UPDATE: despite the developers feedback below I still think you should avoid it like the plague. The developer provides the link to fill in a form and get my issue investigated, however I had already filled that in. My complaint ticket has never been addressed. Considering all I did was purchase ETH and send it to my wallet, I don’t see how I could have fallen victim to a scam, unless blockchain itself is the scam. An unauthorised, unrequestrd transfer was carried out to remove all my eth and place it in another wallet I have never seen or heard of. Repeat: avoid like the plague, don’t let the developer respond with a fob off trying to shift the blame. Mr developer I invite you to actually do something about my complaint ticket and respond to show what you’ve done. No more fob offs!!! Update 2. As requested by the developer, here is my support ticket number: 2237260. Lodged in March 22, 2021, I never got a response, despite sending a follow up email on March 30th, blockchains support staff have never made contact. Mr developer what’s the story?.Version: 3.3.1
✓ ThievesAfter your first transaction is withdrawn without any problems after the 3 day hold any subsequent Bitcoin bought will disappear or not be able to be withdrawn with error codes etc they have an automated support system for that makes you sit in a queue until you reach number 5 position in the queue and then you get kicked I am a developer and was researching/testing the platform as an alternative to the main options for buying Bitcoin via a fiat gateway these guys are total frauds just look at the mass amount of negative reviews on trust pilot, total thieves it’s companies like this that are hurting crypto mainstream adoption they pretend to be a UK company (I am based in London) but they are a Luxembourg based operation getting away with fraud outside the reach of the FCA! Do not use these guys to buy Bitcoin or to store it they will rob you at some point, you have been warned!.Version: 3.3.2
✓ TrashCrash all the time, plus veeery useless.Version: 2.25.1
✓ Half my crypto disappeared.Ticket 2185566. I’m terrified. Support isn’t reaching out..Version: 3.1.2
✓ Not to bad. Needs a tweak though.Not a bad app, but every time I try to log in with face recognition it accepts then loads but... before it finished loading the it disappears and I have to reopen the app. It’s a bit frustrating. Also can be a little daunting for first time use..Version: 2.16.3
✓ Well...I was told to use this app for btc transactions i put £170 n because I thought it was a good site I can use all other currencies to be sent I can’t send the btc it’s just stuck in my trading account I tried using there direct website contacting support with no luck I’d most probably avoid this app and use forex trading apps or Coinbase.... as this is pretty appalling my mum has cancer... and ehh money isn’t everything but it can make people happy there’s also no way to add a bank account to withdraw back to its automatically fixed as some random one yeah strange app I seen other reviews having the same problems the only good review I seen was when they where giving away free crypto I’ll happily change or remove my review if this changes but ehh I don’t believe it’s going to have a good day lost sleep before an hospital appointment because of this also takes like £10 off every trading transaction n I thought PayPal was bad 😂.Version: 2.59.1
✓ Beware of feesIf you top up $500 and buy USDC, which is valued at $1, you will only get $485. Yes, you will see at before you hit confirmation that there is no fee, but, the USDC will become something like $1.03 on the buy screen, which is easy to miss, and it is very possible that you will just hit confirm and end up losing $15 in a second. Another thing is that the transactions are never instant. So after you buy coins, they are usually not there even after a minute. Watch out because if your hand moves too fast, you will end up creating multiple repetitious transactions like me. I was trading on Dec 3, but on Dec 10, a transaction showed up saying "failed", which was just an failed attempt I made seven days ago due to transactions being not instant. Do yourselves a favor. Use BlockFi, Celcius, Hodlnaut, and DimeFi. Do not use blockchain as your main place of trading..Version: 5.4.0
✓ Garbage AppThis App is total non sense, DO NOT use as they scammed my money. I still have 3 transactions pending from Nov.2022 and it’s Jan.21/2023 now still no answer form support. All the keep telling me is that there investigating my case and that’s all. No one got back to me so they scammed me for like 500 USD!.Version: 202212.1.2
✓ Very poor support serviceBlockchain asked for 3 Document as compulsory, which I don’t have all three, Passport, ID card and Driving license, I am too old to drive and I don’t have passport, I only have an ID card. I think Blockchain just scammed me, and are playing a Charlie Charlie game to fool me. Blockchain is currently declining the ID card which they accepted at first and got me verified, so why ?Blockchain’s service is very poor when it comes to gold verification. They will seize your crypto in the name of holding your funds safe because of their so called custodial wallet (trading wallet). Do not use their custodial wallet(trading wallet), but you can use their (private key wallet). ...after I had my gold level verification successful, I bought crypto and as a new user i forget my password and had to login with 12 word phrase, they deactivated my gold level verification and asked I should reverify, I had to reverify. It is 3 weeks now and I have not got verified for gold level again, I thought it was approximately 5 days for verification ...blockchain’s verification team is really slow and poor in response, I lost my profit and some percentage of my initial crypto, because they have restricted me from withdrawing, swapping or selling to my account. I won’t advice anyone to use the gold verified blockchain..Version: 202202.1.3
✓ Has been running fine until todayThe wallet has been running well until today, where transactions have not gone through, and incorrect values have been showing. Possibly due to the recent update?.Version: 2.14.3
✓ Please don’t use this app.Money disappears randomly from your account, sometimes randomly and it comes back, and sometimes it doesn’t. 30£ of Bitcoin was just randomly transferred out of my wallet, there customer service is awful and I doubt they even have a legitimate team working for them. Thank god this was an experiment for me and I didn’t have that much money in my account. There responses are automatic and they lead you on until closing your ticket after not helping. Also, all they do is ask for your ticket with an automated message even when you’ve given it to them which is very annoying..Version: 4.0.2
✓ I guess this doesn’t work for people living in NZTerrible app. No support. I verified myself to silver and still could not purchase any crypto what so ever. Just error after error messages. If you are from NZ, don’t waste your time with this app. As it clearly doesn’t cater for us. Wish they told us when we sign up that it won’t be available for us. At least save us some time.Version: 4.8.0
✓ They lieI checked with Blockchain (BC) to ensure my account was clear to accept a 5-digit wire transfer deposit. I was assured my account was clean and ready for wire transfer. As soon as BC received the wire transfer they put a hold on account withdrawals. They require me to answer a question on a transaction that happened a year ago because they had (unspecified) information that the receiver of the transaction was a scammer. Now until I answer their questions about who what and why, they will keep my money from me. They will also not allow me to close my account. First, I did nothing wrong. I am accused of nothing. All they want to do is invade my privacy over a old transaction. Meanwhile i have lost control over a considerable amount of money that I had plans to use for legitimate business purposes. I hate that they lied to me. I hate that they extort my private information for purposes they do not disclose. I hate the prospect that I might have to let them approve every transaction I make based on asking for private information / or they will deny me access to my money. It is deplorable..Version: 202212.1.1
✓ Doesn’t allow debit or credit card purchases, slow/no supportI wanted to like this app. It’s clean, it’s well-organized, but it doesn’t *do* what it’s supposed to do. After going through the entire verification process, it does not allow debit card purchases to go through. I called my bank, who authorized the transaction, but only ever saw a $0 authentication come through after multiple attempts. The blockchain error was generic, just saying to try again. I eventually transferred Bitcoin to my wallet here to send to a third party, but again, it refused the transfer, citing an “invalid wallet.” After digging and digging, it looks like Blockchain doesn’t support Bech32 addresses, but it would’ve been nice for the app to provide this error message specifically. Support doesn’t respond to questions when tickets are opened. Save time and hassle and go with Coinomi, which worked flawlessly from the start..Version: 3.1.2
✓ Won’t give me MY money backThis bogus app won’t give me my money back it’s been locked in there for 2 years cause I can’t get it out. Yet every time I go to support for help they always duck my question. Bunch of idiots run this app avoid at all cost use Wealthsimple much better lol.Version: 202301.2.2
✓ Money disappeared from my account when buying bitcoinI bought £280 worth of bitcoin and instantly my money disappeared but I got no bitcoin. So I contacted there support team and they said they could see the problem and a specialist would contact me shortly. This was 3 weeks ago and every time I enquire about it I get an automated response saying they are aware of the issue and they are working to solve it. No idea if or when I am going to get my money back and I heavily doubt I will be compensated for going without my own money for so long..Version: 3.3.2
✓ 6 weeks and still cannot use funds !Deposited funds, it took 6 weeks to make them active. Opened 2 support tickets and none were responded to. Only having a Twitter moan, made someone reply to me. Now they have solved the fund issue. I cannot withdraw the funds, as the service does not allow me to add my bank accoint. Almost 7 weeks since depositing funds , I’ve done nothing with them & still cannot withdraw them. Have opened other trading accounts, with different suppliers, absolutely perfect. Stay away folks, this is the most appalling support / customer services. It’s impossible to gain assistance ! Reporting them to the ombudsman !.Version: 2.63.1
✓ DO NOT USE THIS FOR INVESTINGBlockchain has made it as difficult as humanly possible to withdraw your funds to your bank account. + The fees say a certain amount but always deducts 5% or more when buying crypto. I sold my assets for USD and can see that I have USD on my wallet but when I attempt to withdraw my USD to my account it says I'm not eligible... NOT ELIGIBLE TO WITHDRAW MY OWN MONEY. Contacting support has also been made as difficult as possible, You need your wallet ID which will require a computer you cannot do most features on your mobile phone and even when you do bust out a computer and get in it will tell you youre ineligible to withdraw your money, Also cant use my USD to buy bitcoin the money is just stuck in a USD wallet that I cant withdraw from. They straight robbed me. THE WORST APP for CRYPTO..Version: 5.0.2
✓ Don’t use blockchain!!!!!!I’ve had funds locked up with blockchain for weeks now. I’ve contacted there support team numerous times with no help in return. Currently the app will not let me swap, send or sell my crypto, ironically you can buy it though. It says I do not have enough ETH avail for the swap so I keep buying eth in hopes that it will be enough to perform the swap. There is no indicator on how much ETH is required for the swap, Just says I don’t have enough. Anyways I’ve had a terrible experience with these guys I think they are scammers due to the lack of customer service. Really baffled my mind they are legally able to run & operate..Version: 3.0.5
✓ HorribleDon’t bother, I just wanted $60 on these fake ppl. I scoured the website looking limits and good times and nothing listed, zero warnings etc. You buy BTC and once you buy they tell you sorry haha we will hold your funds for 3 days!!!!! What’s worse it says pending deposit and zero instructions on what’s next! Save your nerves and money I think these guys are fake! To make matters worse zero help, no one to call, NO ONE!!!! Completely zero customer service! And it wount even allow you to send the money you have in the account. $50 but I can only send .80 cents. I decided to file a report against this app and website with Apple and the authorities! This is a joke Update: it just got worse and worse. Support answered 2 hours after email (great) unfortunately all they do is copy and paste some generic information and refuse to fix my issue and are giving me the run around. No one knows why I can’t take out my money or send a payment and last night they broke off all contact and now are totally refusing to answer! I have decided to report to the authorities where I am and where they are located! Do not do any business with them they will steal your money!.Version: 4.2.0
✓ RELIABILITY ISSUESThere were a few times i had some login issues from using this application. First time, It said login fail and then it keeping spinning for a long time, then I finally got in and my balance was 0, i was totally freaked out, then i try to click on dashboard back and forth, and finally my account balance was back to normal. And today, it just happened again. I tried to login and it failed, i kept trying for 10 minutes and it said the said thing. So I decided to login thru the website and I finally got in and my account balance was 0 but the icon is showing that it trying to download the information, but it was keeping doing that for long times so i decided to click on the menu i found a refresh button, so click it, and finally my actual account balance appeared as normal. When this happened to me twice now i consider to get a hardware wallet instead so I won’t get a heart attack next time. I wish this app work flawlessly but it is not..Version: 2.4.6
✓ Total scam.Go ahead, put in some cash. You will NEVER get it back out. Wish I read the actual reviews first, as opposed to falling for the fake 5* rating this app has..Version: 3.1.2
✓ Thieves!!Why are all my transaction since last week still under review, the money is important form mom’s health. Hello again to who it may concern, I don’t know what is wrong or going on but please I want my money, since I did my transaction last week, it has been on review, by who ever. And uptill now I have not be credited or refunded, please I need urgent assistance, because this is money is for my sick mom and your delayed transaction is delaying her treatment, I tried again but samething, in the process of transferring from my trading account to my main wallet, my money just get lost or stuck in the memory pool, please you all should do something about it, as soon as possible.. because I promise if anything happens to my mom I will file for a lawsuit for your company.. if anyone is reading all my complaints, then please do something about it. Thank you..Version: 3.3.2
✓ ScamI got approached by an Instagram user named I_am_Gabriel11 who wanted me to open up a crypto account. He told me that I can invest money through binary trading options. After setting up an account, he wanted me to use my card only to buy bitcoins. I spoke with the bank and told me that the app is a scam. And I_am_Gabriel11, if you are reading this, I am done with you for good..Version: 202212.1.1
✓ Poor Communication and Customer Service.I will usually not write a feedback however but my case was outrageous and might save someone else from this terrible cryptocurrency platform. I have emailed their customer service up to 20 times and yet to receive a conclusive response in relation to the challenges I am facing with withdrawing my funds. I will expect that withdrawal are made easy and communication with customers are made paramount giving the challenges we may come across in navigating through the cryto worlds. I am not a newbie on trading cryto currency and have traded with other trading platform that proofed to be more responsive when it comes to customer communication than Blockchain. I am highly disappointed given the platform have been around for a very long time and are still unable to manage major crisis such as communication..Version: 3.1.0
✓ Absolutely useless. Do not download!!!I downloaded this app so I could buy and send Bitcoin, the initial setup and everything was quick and smooth but when it came to sending Bitcoin it said I had £0.00 available to send but in my account it had the actual amount. Then when I’ve come to withdraw after not getting anywhere with the issue it now says my account is locked for security reasons and I can’t withdraw anything. Stay far far away from this app, nothing works smoothly and everything is made to be extremely hard to find so you end up spending hours looking for one thing on the app with no information to help..Version: 4.9.1
✓ Terrible experienceIt is one thing after another with Blockchain - an ordeal every time. Basic, basic failures around login and communication. Yes, the Apple app is the best thing about the platform - but that counts for nothing when it takes weeks (YES) to resolve rudimentary access issues (such as 2FA emails and SMS messages that never arrive) caused by the dysfunction (full use) desktop interface. Blockchain falls far below the standard of any finance app I’ve ever used. The worst bank app out there is miles better..Version: 5.3.0
✓ Money disappearedI lost 100$ because it disappeared. Nobody hacked me because I didn’t have a notif that someone got access to my account. Bitcoin didn’t drop either. I think blockchain steal money. Very disappointed and not recommending it to anyone. Too many stories about people loosing money from no where in this app. Like I had this 100$ in the app for months and suddenly it isn’t here anymore...? I didn’t sell it, btc didn’t go down, I didn’t gave my account and there is no even proof that this money was in my account!!!!!! My 100$ don’t appear in the activity transactions so I can’t even do anything with the fact that my money just disappeared. I look at my wallet everyday guys! I know there was 300$ yesterday and when I saw my wallet this morning there were only 200$. I refresh the app, I disconnected and reconnected because I thought it was a bug from the app but no nothing changed. Never going to use blockchain ever again. Worst app ever..Version: 3.1.2
🙂 Blockchain.com: Crypto Wallet Positive Reviews
Blockchain.com: Crypto Wallet works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Blockchain.com: Crypto Wallet.
⛔ Blockchain.com: Crypto Wallet Problems
