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Stereophile App Complaints & User Negative Comments 2024
Stereophile app received 63 complaints, negative comments and reviews by users. Have you ever had a bad experience using Stereophile? Can you share your negative thoughts about stereophile?
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Stereophile for Negative User Reviews
✓ Almost Paid For a SubscriptionA pdf file, without the ability to fit to screen and adjust the font so its readable and without Retina quality doesn't cut it. Folks at Stereophile, I haven't subscribed to your magazine in years and was happy to see it available in digital form. Cost savings aside, improve the quality of your product so it's commensurate with the (mostly) quality products you review. Disappointed..Version: 1.1
✓ UnimpressedI have been a Stereophile subscriber for years, in print and electronically, and I was happy to see the app. I am, however, unimpressed by the app. I have been unable to download the latest issue of the magazine for days, and have been unable to get any response from customer service. The app itself does nothing to take advantage of the iPad, it basically looks like a PDF of the magazine, very uninspiring. I hope Stereophile fixes the problem with downloads ASAP, but they will not be getting a new subscription from me, I've gotten tired of the problems and luring design..Version: 1.0.1
✓ What happened?Can’t read current issue. I was charged for it, and have tried restoring my purchases several times. App wants me to buy issue at full price..Version: 5.5.0
✓ Links MissingApp is sorely missing the ability to click on links, or adds and automatically be sent there. Visit Mac World, HiFi News, etc. to see how an outstanding reader should work..Version: 1.0.13
✓ Stable for me, though slowNot many bells and whistles on this, but it's great to have the content on my iPad. Page turning and loading is a bit slow (I'm on an iPad 2, so I imagine it may be slower on an iPad 1). Looking forward to future updates..Version: 1.0.1
✓ Please don'tI have and had subscribed to Stereophile for literally decades. This is the straw that broke the camel's back: honestly, save yourself the inevitable frustration and don't bother trying to read on your iPad. The publisher doesn't deserve your free gift--note: buying a subscription is not going to let you actually read the magazine you're just gifting $10/year for a scam. The app does not work. You give the money in order to pay a button called "iTunes subscribers click here" and then wait to see if it deigns to let you read. Please save your money they do not deserve it..Version: 4.0.2
✓ RIP OFFMyTimeMedia LTD knows nothing about app support or costumer service. I subscribed to Stereophile for years several years ago, a few months after this developer took over, I lost access to everything. I recently subscribed to Sound & Vision (I should have known better), only to find that after a couple of issues, all past issues were removed and the app acted as if I don't exist. Customer support blames my user ID or my IPad Pro for their issue. Stereophile is a great magazine. This developer does not know how to keep it together. STAY AWAY FROM THIS APP DEVELOPER.Version: 5.4.4
✓ BrokenDoes not work with ios8. Infuriating..Version: 1.0.15
✓ TerribleMy experience trying to get this digital magazine has been unbelievably bad. I'm unable to get any issues, get a refund, get customer service of any kind. Hard for me to believe that a venerable publication like this is purveying its product in such a shoddy way. Shame on you Stereophile. I thought you stood for something..Version: 1.0.21
✓ Stereophile no longer able to viewEvery since the app was replaced by the new app, I am unable to view any Stereophile digital magazines with my Apple ITunes app purchase. I will be asking Apple for a refund on my annual subscription if I can’t get it working again. I just emailed the app developer so we’ll see....Version: 4.0.0
✓ TerribleThe app now says “It will work” if you cancel your subscription and then resubscribe… but it does not. How incompetent can they be?!.Version: 5.4.4
✓ Lapsed subscriber stays lapsedAfter having been a subscriber for many years and having dropped my subscription many years ago, I was interested to see what Stereophile had become on a digital medium. Unfortunately, the content is difficult to read, pixelated, and the layout has not been adapted to digital device and touch interaction. I don't see a reason to become a subscriber again..Version: 1.0.1
✓ No iPhone 5 supportAnd it's a reading app. I'm paying for this?.Version: 1.2
✓ Visual quality?The example pages on the App Store are low-res, pixelated and hard to read. Is this representative of the delivered product, or an anomaly? And if it isn't representative, why aren't you putting your best foot forward here? It's 2013, guys: this stuff was worked out ages ago. I'm a long-time Stereophile reader who might prefer a digital subscription, but reluctant to spend $12 to find out if the pages are as poorly rendered as shown to prospective subscribers!.Version: 1.2
✓ Another frustrated subscriberAgain having no success at getting access to purchased editions. Using ‘Restore iTunes Purchases’ and then ‘Sync your Library’ simply does not work. No clear indication that Apple and the publisher are working to solve issue..Version: 4.0.1
✓ Crappy appMy downloaded issues all vanished after an “upgrade” of the iOS. The restore in app purchases command does not restore all of the missing downloads. I used to be able to read all of my back issues at the lake (where we don’t have wifi). Customer service is non-existent. Would give it a zero if I could..Version: 2.3
✓ Desperately needs reformattingNearly impossible to use on an iPhone - and on the iPad it desperately cries out for proper reformatting to work with the way an iPad is really used- in horizontal wide screen format, and NOT simply a digital recreation of the magazine. The NewYorker would be a good example of a good rethink of how the magazine experience can evolve to digital. I quite like the content, happy to pay for it, buts a shame insufficient attention has been paid to the actual user experience..Version: 1.0.21
✓ Congratulations! You have somehow managed to create the world’s worst performing AppI think the ceo took this as a project to a class of 2nd graders.. moronic.Version: 4.0.0
✓ Old app bad ... new app worseAvoid at all costs until issues resolved! Old app used to crash all the time, but at least I had my content. With new app all issues from my subscription have disappeared. Very sad. Hope they get their act together soon..Version: 4.0.0
✓ Same old thingThis is the same problem as everyone else. Alex Woods writes a letter and says he can’t find the subscription. The Apple rep says it is not their fault and no body looks at the comments to see that something is very wrong with the connection between iTunes and the company server. GET THIS CORRECTED!!!.Version: 4.2.0
✓ Good magazine, terrible appI have been a subscriber to the digital edition of Stereophile for years. I love the magazine but this app is junk. Every 6 months or so it quits allowing me to download the latest issue which typically ends up with me having to send copies of my subscription receipts to prove I have a current subscription. Then I end up having to delete and reinstall the app which removes all of my older downloaded issues which then causes me to have to send in copies of older subscription receipts to prove I should have access to them. Well it’s happened again, my subscription just renewed in December 2022 and it’s not letting me download the February 2023 issue. Even the latest app update didn’t fix the issue. The magazine is good but not worth this frustration. At this point I am just canceling my subscription and saying goodbye to Stereophile..Version: 5.4.7
✓ Broken AppDidn’t work very well before High Sierra. Now doesn’t work at all. Gave up my subscription because of it after paying for five issues I couldnt read. Avoid.Version: 2.0
✓ Purchases still won’t restoreAs others have experienced with the new update, all my downloads are gone, and the app won’t restore my Apple purchases after several attempts. My subscription is current and has been in place for years - the previous app asked to restore purchases every time I opened it, which was a pain but at least it worked. This is a frustrating mess. HiFi+ has had a smoothly functioning app for years, never an issue - it really shouldn’t be this difficult..Version: 4.0.0
✓ Slow, occasional crashes and fuzzy pagesNo comments on the magazine content, which is fine. However, the app is awful. It takes FOREVER to render pages, making “browsing” a joke. Worse, sometimes the page half renders (fuzzy, pixelated view), and then sticks there .. forever. Be prepared to wait 20-30 seconds between pages..Version: 1.0.8
✓ Will not download new issuesApp doesn’t download new issues even though you’re logged in as a current subscriber. No way to fix and no way to get support. Clearly this app is broken and should not be in the store..Version: 4.7.0
✓ Great magazine ruined by horrible softwareIf you don't have an iPad Air don't bother. On an iPad mini with retina display, the text is illegible without zooming in. On a iPhone 6 plus it is even worse. It appears that the developers grabbed a PDF and wrapped it in an app. Such a shame as the magazine content is decent To the developers if you want to see what good looks like have a look at one of the Conde Nest magazines like Wired. Wired delivers a great experience on small and large devices alike.Version: 1.0.20
✓ Return my money this hasn’t worked for a whileSo the previous Stereophile app would only let me read a few pages before crashing... Now there is a new app and Stereophile renews my subscription... but this app will not deliver me any content. This is a garbage app, Stereophile and the sham of a developer should be ashamed of themselves..Version: 4.0.0
✓ Doesnt work consistentlyAll of a sudden, with my subscription good for another 6 months, I cant get the most recent issue to download. I cant get any past issue from the home screen. From the my library screen, I can get past issues but not the current one. I have had various problems with this app over quite a period of time. I recemmend you get a mail subscription. At least you can count on that..Version: 4.5.0
✓ Sick of renewing subscription and not getting issuesOnce again my subscription renewed, yet the app doesn't acknowledge it, and I can't get the latest issues. Previously, removing and reinstalling the app would fix the problem, but this time that didn't even work..Version: 2.3
✓ Yet another app update that then fails to restore purchasesVery frustrating that develops repeatedly create this issue of launching a revised app, which fails to restore previous purchases according to their instructions. Close to cancelling the subscription, and that takes a lot of frustration for me to want to do that!.Version: 4.0.0
✓ Same issue with othersNot possible to restore my previous purchases! Very frustrating.Version: 4.0.1
✓ Avoid this appBeen a subscriber through the App Store for 5 years. Now I can no longer access any of the 60 or so subscribed issues I have paid for and Stereophile will not resolve the matter saying it’s an iTunes issue. Apple states they have had dozens of complaints on this issue for which they say they have proof it is a flaw in the most recent version of the Stereophile app. All I get is finger pointing and no-one willing to resolve. My recommendation is to avoid this subscription and app all costs..Version: 4.1.0
✓ Be nice if you had archive accessDecent magazine app, would be nice if you had access to a searchable article archive like some other subscription mags offer.Version: 1.0.20
✓ Lost all purchasesCannot retrieve anything in the library.Version: 4.1.0
✓ Great magazine but terrible app serviceThis magazine is great so if you are into stereo equipment, you will enjoy the magazine. I just cancelled both subscriptions of Stereophile and their sister magazine Sound & Vision because they have terrible service when it comes to apps. They are very slow to emails and very slow in updating their apps. Whenever Apple comes out with update, they always have problems. Then you have to delete app and reinstall, then download all your issues again. Whenever I want to read the magazine I cannot open app especially after new iOS update. I am a subscriber to both magazines and decided not to renew. Terrible support service and email them, they are very slow over there..Version: 1.0.20
✓ App crashes every five minutesSo I have to cancel my subscription after 20 years because this app crashes after 5 minutes. First, it will lock up, then it will disappear. Then you have reopen and go through the do you want to restore purchases. Then you have to advance to where you left off only to have it lock and disappear again. I tried deleting the app and reinstalling it and I tried full restore of the ipad through itunes and nothing worked. The app worked pretty good for 2 years before this frustrating mess. Not sure if its the app or a bug in download..Version: 2.3
✓ Worst app everContinually missing editions - support is useless - always blames Apple - charged me twice……..Version: 5.5.0
✓ Frustrating and uselessHaven’t been able to read and download a magazine in a year but the annual renewal charge process works fine. Have tried all the tricks but still can’t restore purchases and read a magazine. “What Hi-fi” from India works great. Will stick with it..Version: 4.2.0
✓ Big Issues (but not the Magazine type)I have been a subscriber via the app store for many years, last year the issues would not download (I subscribe via the app store) and they resolved it for me, this year same thing happened and I wrote a few times, but nothing, so paid for a year and got only a few issues….. unsubscribed..Version: 4.7.0
✓ Not so goodCrashes, had trouble download this month copy. So far so bad, need a fix quickly..Version: 2.0
✓ Crashes every time.Like other reviews here, I have experienced the app crashing every time I attempt to launch it. It's only worked once for me and unfortunately I paid for a subscription when it did, so looks like $12 down the drain. Very disappointing..Version: 1.0.1
✓ Nearly unreadableThe graphics and even the text are in low resolution. Since the text of this mag is very small it makes reading barely usable. Get the subscription of the same magazine from the Zinio app instead where graphics are in hi res and the text is extremely readable on the new iPad..Version: 1.0.1
✓ Latest updateThis app no longer works with the latest iOS 8 update that came out. It will not even open. I have deleted it and reinstalled it with no luck. Don't they test these things before putting them out there ?.Version: 1.0.20
✓ Does not work with ios8This app needs updating to work with ios8.Version: 1.0.15
✓ Buggy, please fix ASAP- Crash all the time, to fix I need to delete and reinstall, - takes a long time to download the magazines, - downloads the magazines one by one, - can't download in the background, has to keep the app open - pixelated until resize the page, takes about a half a minute to become readable.Version: 1.0.1
✓ App Doesn’t WorkApp doesn’t provide content after paying $9.99. Apple won’t help except for providing a credit for three free movies. Stereophile won’t help. Have submitted a support request to app developer. Hitting restore purchases doesn’t help - have tried this multiple times..Version: 4.2.1
✓ Great idea. sadly, app crashes all the timeI was excited to see this application make its debut. Sadly, every times I attempt to open the app, it crashes. The one time that I was able to run the application, I found the application to be faithful display of the original magazine. As with many magazine apps, I wish this one would take better advantage of dynamic formatting in landscape and portrait mode on the iPad. I hope the publishers resolve the crashing soon..Version: 1.0.1
✓ Can’t download new issuesSame problem here keeps asking me to suscribe.Version: 4.6.0
✓ Terrible app; no customer serviceLove the magazine. I’ve been a reader for over 25 years. This app is unusable; it has always been extremely poor but it has stooped to a new level of uselessness. Cannot restore my purchases and ZERO customer support. I guess I’m just screwed..Version: 4.0.1
✓ Absolute Garbage AppI enjoyed reading Stereophile magazine in dead-tree format for a number of years before switching to the iOS app version. However, since the latest update it has become a festering pile of dung. Not only have I lost all the back issues I had downloaded, but now it won’t even let me log in. It says all email address does not exist. I’ve tried several. Even the App Store account email which, given that’s what I signed up for the subscription with, is not accepted. My advise is, do not touch this app with a barge pole..Version: 4.0.0
✓ Terrible appI cancelled my subscription a few years ago because the app continued to forget that I had subscribed. I stupidly signed up again and now the same problem is happening. It does not recognize me as being subscribed even though the subscription shows up in m “subscriptons List”. Ahhhhhh. I hate this app!.Version: 5.5.4
✓ Not user friendlyPlease improve it.Version: 5.5.0
✓ New AppWith the new application I not only have been unable to download the new June issue that just came out, but I have also been unable to read or re-load the past issues that I had in my library. What do you expect me to do? I will probably just cancel my subscription and ask for a full reimbursement. It is really a stupid way for any company to lose loyal subscribers like me, especially for not performing as expected. I gave this app a 1 star rating because it does not allow me to give it anything lower, but I do give it a 0 rating..Version: 4.0.0
✓ Great magazine shame about the appLike others I have lost a few years worth of issues, originally I switched from the ZINIO app as I was sick of losing issues but now the Stereophile app is just as bad. Currently trying to prove what I’ve bought in the past. May give up and put it down to experience and go back to hard copies in future, won’t be subscribing again as this is about the third or fourth time I’ve been through this nonsense.Version: 4.0.1
✓ Keeps crashingStarted crashing/closing after about 5 mins. Very annoying. Also, front landing page is very confusing. Would be good if it remembered where I had got to when I reopen the app rather than having to search through pages and try to remember what page I had got to. Love the reviews though. Just shame about the app..Version: 2.3
✓ FrustratingLooks great. Works fine…that is until one expands to make the text larger and tries to advance to the next page. It is very difficult to do this. You pretty much have to reduce the page to original size and then it is easy to advance the page. The Zinio Stereophile edition does not have this problem. Stick to Zinio until they fix this app..Version: 1.0.13
✓ Almost there...good but can go furtherI enjoy reading stereophile and had a print subscription for many years. Then switched to digital. I've tried zinio and the newsstand app version. I prefer the reliability of the newsstand app over zinio, but the links embedded in the zinio version were a great amenity. Once this version starts having those types of amenities it will be a great option for readership to access not only the stereophile website database but direct access to their advertisers too..Version: 1.0.13
✓ Non existent customer supportI bought the magazine and digital subscription. Being unable to login with my email as directed, I reached out to customer support multiple times with no response. Wasted my time and my money… such a shame. This magazine picked the wrong app to represent their publication.Version: 5.4.5
✓ HopelessRestoring purchases may take a few minutes.... a week later and still nothing. Sort it out. Edit: now working following developer advice..Version: 2.0
✓ Content is ok. Execution is poor.Even with the latest iPad the application is slow. It's clear that they aren't really paying attention to the image quality or taking advantage of anything a digital edition might offer. If you just want to cut down on paper it's ok, but so slow that you would be forgiven for killing a few trees for the analog version..Version: 1.0.8
✓ Problems and more problemsI signed up and PAID for a 2 year subscription and all the app wanes is more money for another subscription. No one ro talk to about this..Version: 4.5.0
✓ Terrible appI have been a subscriber to the digital Stereophile app for nearly three years. On a regular basis over those years, I have not been able to load digital issues without paying additional $7.99 for née issue in addition to subscription price. In the past, although I have had to send several emails each month to Stereophile , the problem was eventually resolved. For February edition, however, I have now sent four emails to Stereophile over five days with no response from customer service and no fix. I still cannot access the issue. Just crazy, especially for a magazine that is supposed to be tech-savvy..Version: 4.7.0
✓ There is no excuse for how terrible this app isSame as other users, I repeatedly had problems whenever a new issue came out, there would be problems downloading it, it would tell me I wasn’t subscribed, etc.... Every single time I had to contact tech-support and they would give me a new password so this app would recognize it. The problem was every time I did this it would forget all the in app purchases I made, and then I would have to let them know manually whatever back issues I had purchased. It’s like the idiots who developed this app never actually go back and fix any of the issues, issues that no other magazine app that I use has, they would rather inconvenience the customer and have them reach out to customer support and wait days just to get a copy of the magazine that they have paid for. And it happens over and over and over again. What is really ironic is hi-fi magazines media are so endangered and so many classic hi-fi magazines have gone under, you would think that they would be so thankful that anyone would actually subscribe, and do a decent job, fix problems that have been long-standing. It’s almost like the people that run this want to wound Sterophile mortally through their incompetence and indifference. If it sounds like I’m being melodramatic, go ahead and subscribe and get yourself ready for year of headaches..Version: 2.3
🙂 Stereophile Positive Reviews
Stereophile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Stereophile.
⛔ Stereophile Problems
