Name: SaaS helpdesk|ServiceDesk Plus
Rating: 4.27419 (173 reviews)
Author: Zoho Corporation

81.5LEGITIMACY SCORE
83.5SAFETY SCORE
4+CONTENT RATING
FreePRICE

What is SaaS helpdesk|ServiceDesk Plus? Description of SaaS helpdesk|ServiceDesk Plus 1544 chars

ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.

SaaS helpdesk|ServiceDesk Plus App User Reviews
SaaS helpdesk|ServiceDesk Plus Pros
SaaS helpdesk|ServiceDesk Plus Cons
Is SaaS helpdesk|ServiceDesk Plus legit?
Should I download SaaS helpdesk|ServiceDesk Plus?
SaaS helpdesk|ServiceDesk Plus Screenshots
Product details of SaaS helpdesk|ServiceDesk Plus

SaaS helpdesk|ServiceDesk Plus App User Reviews

What do you think about SaaS helpdesk|ServiceDesk Plus app? Ask the appsupports.co community a question about SaaS helpdesk|ServiceDesk Plus!

Please wait! Facebook SaaS helpdesk|ServiceDesk Plus app comments loading...

SaaS helpdesk|ServiceDesk Plus Pros

✓ Great AppThis app provides great visibility to both customer and technician. Manage Engine does a great job when it comes to providing at both levels. And on-demand is great wherever there is Internet. Some SD products refuse to make an app for the customer who is the ones who should also be able to use the app as well..Well balanced productVersion: 3.1

✓ SD in your pocket!I still wish the app would let me convert ticket types between incident and request; if it’s in there I have no idea where to find it.M a f f e w VVersion: 7.4.2

✓ SaaS helpdesk|ServiceDesk Plus Positive Reviews

SaaS helpdesk|ServiceDesk Plus Cons

✗ Crash cityApp constantly crashes every time you click the check mark. Almost useless.V1ggaVersion: 5.10.1

✗ No Support for Local InstallationsThey go and release this really nice app, but neglect to support people who have local installations of SDP. We're spending over $15,000 a year for their product, and we get relegated to second-class status because we're not using their cloud version..Neosar82Version: 3.0.1

✗ SaaS helpdesk|ServiceDesk Plus Negative Reviews

Is SaaS helpdesk|ServiceDesk Plus legit?

✅ Yes. SaaS helpdesk|ServiceDesk Plus is 100% legit to us. This conclusion was arrived at by running over 173 SaaS helpdesk|ServiceDesk Plus user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for SaaS helpdesk|ServiceDesk Plus is 81.5/100.

Is SaaS helpdesk|ServiceDesk Plus safe?

✅ Yes. SaaS helpdesk|ServiceDesk Plus is quiet safe to use. This is based on our NLP analysis of over 173 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.2/5. AppSupports Safety Score for SaaS helpdesk|ServiceDesk Plus is 83.5/100.