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SaaS helpdesk|ServiceDesk Plus App Complaints & User Negative Comments 2024
SaaS helpdesk|ServiceDesk Plus app received 55 complaints, negative comments and reviews by users. Have you ever had a bad experience using SaaS helpdesk|ServiceDesk Plus? Can you share your negative thoughts about saas helpdesk|servicedesk plus?
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SaaS helpdesk|ServiceDesk Plus for Negative User Reviews
✓ Does not workI downloaded and when I put my login info, it asks to send a verification email. It never sends the email. I've waited over an hour. Please fix this bug..Version: 5.2.2
✓ App does not let you sign inTrying to sign in via Microsoft which works perfectly on desktop trying to do the exact same thing on the app I get stuck in a sign in loop.Version: 7.0
✓ CrashingApp constantly crashes and when it works, it lags then crashes. Kindly assess this issue..Version: 5.9.7
✓ TemplatesApp is okay. Please give us option to change templates. Not sure why that feature isn’t in the app..Version: 6.8
✓ Closes when editing a ticketWhen I want to edit a ticket (in order to assign department and Technician), and then I want to save the changes with the tick button, the app just closes and doesn’t save the changes. Fix it ASAP please! Last version 5.10.1.Version: 5.10.1
✓ Awful AppApp crashes frequently and constantly defaults to all request queue on launch. Totally useless in ‘night mode’ as unable to see much of the call text..Version: 6.0.2
✓ Can’t even get past the select instance screen. Terrible app.Regretting our decision to move to this platform..Version: 5.9.11
✓ App still shows unread ticketsApp still shows unread tickets notification on the icon but when inside the app there are no unread tickets..Version: 5.9.4
✓ Worked once and now crashes every timeFirst time looked great on my iPad. Worked once but then crashed every time after restarting app. Re-installed, still crashes. Restarted iPad with no other apps running, still no love. IPad Pro 12.9 first version 14.5 iOS On the iPhone it works really well (no crashing at all) and the interface is really easy to work with. Dark mode would be nice and calendar integration is greyed out..Version: 5.10.1
✓ Still needs workApp still needs a lot of work to reply to requests via email. Signature not inserted correctly and hard to find last reply. Developers don’t obviously use product.Version: 6.9
✓ No Support for Local InstallationsThey go and release this really nice app, but neglect to support people who have local installations of SDP. We're spending over $15,000 a year for their product, and we get relegated to second-class status because we're not using their cloud version..Version: 3.0.1
✓ 6.0 crashesJust updated to version 6.0 which crashes frequently to be unusable in general. Wait until bugs are fixed before upgrading..Version: 6.0
✓ Worst app for the worst service deskCan’t get any information on tickets properly displayed in the app, it lacks a lot of basic functionality that most other service desk applications have, and the ManageEngine support is abysmal….Version: 5.10.1
✓ Less than a 1-starI'd rate this app less than a one star if this were possible! I've been unable to use it for months, slows down my work and after several complaints, not one support person has reached out. App opens to a blank page and stays there forever, several updates after, nothing has changed, same old blank page Please fix this.Version: 5.9.6
✓ No landscape modeThe latest version of the app does not rotate to landscape mode. Please fix this..Version: 6.0.2
✓ AssetWhen adding assets the app unexpectedly quits when saving the assets on my IPhone 7, but works great on my IPad. Everything else seems to work fine..Version: 5.3
✓ Still crashesRemoved and reinstalled current version and still crashes on iOS 15.3.1.Version: 6.0.4
✓ Logging issuesWhen creating a new job and you select description the mode input box come up and unless you notice submitting the job will fail.Version: 6.0.3
✓ Too badToo bad it won't allow us to login to our local installation....Version: 3.0.1
✓ Big FailI don’t normally write bad reviews. Normally, I just rate and move on after deleting it. THIS program however, was an absolute waste of time. Unable to sort or filter properly. No ability to create or modify the filter views. I was hoping to like it since my company uses it..Version: 6.3
✓ Ticket update issues.The app doesn’t update. The online portal changes do not show on the mobile app. If a ticket is updated or closed online, it shows unchanged on the app..Version: 6.6
✓ Doesn’t workWorked for a few weeks, now I get notifications but when I open the app all I get is a white screen so I end up having to use my computer to view manage my tickets, which defeats the purpose of having the app..Version: 5.9.6
✓ App crashes all the timeI attempt to review the conversations and the app crashes. Please bring back the web version until this app is better.Version: 6.9
✓ Cannot use the appTrying to open newly downloaded app and just keeps crashing.Version: 5.9.14
✓ Latest update broke the appAfter the latest update whenever you click on the settings tab the app crashes and the next time you load it back up again it just says ‘Error’ You then have to delete the app, re download and sign back in again for it to work..Version: 5.6
✓ Worse every updateLiterally gets worse every time please just stop. Now you have to go into conversations section just to see the reason the work order was put in in the first place. By default it only shows the last message which is always an auto reply from the system..Version: 5.0
✓ Absolutely uselessJust give me the web app, this app here is absolutely useless. If websites worked, you would not need an app..Version: 6.1
✓ Something is brokenStarting on April 2, 2019, I could no longer log into the app. After nearly exceeding my login limit, the login attempts simply spin endlessly..Version: 5.9.3
✓ Requests not searchableWhy can one not search requests by description, asset ID, or requester? Only allows request searches by ticket ID. Not useful with multiple tasks open in our organization..Version: 5.4.1
✓ UselessWith each version, this app gets less usable. I’m losing functionality and now have cases that I can’t even see the descriptions for. I used to fall back to the web app if I had issues with the native app, but I’m completely blocked from the web app from a mobile device (can’t even get to the desktop version from the mobile device)..Version: 6.0.4
✓ Does not loadIt worked great but will not load the last few days.Version: 5.9.7
✓ Crash cityApp constantly crashes every time you click the check mark. Almost useless.Version: 5.10.1
✓ Was BetterI liked the app better before the UI change. It's harder to manipulate tickets with this one than it was. Also since this last update, the badges for a new ticket do not clear out if you mark all items as read using the website without opening the app on your iOS device. This was not the case previously..Version: 5.0.2
✓ Go and use fresh - app requires too much data accessThe app requires too many permissions to operate above what is required ; thus security told us to head elsewhere.Version: 5.10.4
✓ Not worth the download with local a localI trailed SD using the hosted solution and the app makes it mostly great. I was rudely awakened to the crap that is this app once we installed the local version for our full implementation..Version: 4.3.1
✓ Useful but some design issuesHaving an app to create tickets is very useful but there are very important things missing: -No sorting, search by date -New tickets are assigned randomly to a different technician than the one who is creating the ticket. -When creating a new ticket the is no way to feed the default required fields -Search options are very basic and limited Every time I create a ticket I have to edit it so I can feed the basic fields necessaries to be assigned to a technician, department and then the web link to fill out the default requires fields which create double work and a waste of time..Version: 4.1
✓ It’s okay...I work a non-profit health center so we use the free cloud version. It definitely get the job done but the app is a different story. We stopped getting notifications via the app back in December. My team and I have reinstalled many times and verified that push-notifications are enabled in the web console. Secondly, while in the app looking for someone’s reply to a ticket, the app seems to rearrange the conversation thus making it a puzzle to decipher the thread. We are moving to the on-prem solution and hope for better luck there!.Version: 5.9.10
✓ On premise installations not supportedWorthless until they support customer installations..Version: 3.0.1
✓ Not working with ios 15.1Please fix it, can't make updates to requests. Also keep up with OS updates so the app stays compatible..Version: 5.10.4
✓ Doesn’t workWhen I first login it seems great. But then when I close the app and try to reopen it, it just gives me an error message that says “error” and displays nothing else. I would love to use this if it actually worked..Version: 5.4.1
✓ WorthlessDoesn’t work and support can’t figure out why. Ridiculous..Version: 6.3
✓ Great Online Service, Dissapointing AppLove servicedesk+ online, but this app crashes all the time and has other random errors. Would love it if they could get the app to be stable, since it is essential for our field techs, but very unreliable at times..Version: 5.4.1
✓ Unable to pull down to refreshThe app will crash if a page is pulled down to refresh, this needs to be fixed urgently.Version: 6.0.2
✓ App crashes when you try to sign inApp crashes when you try to sign in. So it is not useable atm..Version: 5.9.9
✓ A waste, better off using the browser to accessIve been trying to give this app a chance, because the android version works moderately well. I cant do it anymore. The iOS version is too buggy. Now i’m not able to assign tickets to my technicians. The apps just crashes when managing assets. Its just not worth the headache anymore, which is unfortunate because the Android version works so much better, why cant the iOS version catch up..Version: 6.3.1
✓ Crashes ConstantlyAfter an update this morning which the devs claimed fixed the cashing, open the app only for it to crash once I select anything, another poor update..Version: 6.0.3
✓ Completely brokenMaybe to do with iOS15 update. App opens to an “error”. That’s it. Doesn’t work at all..Version: 5.10.4
✓ Great PotentialWhen i say great potential, i literally just mean that it would be great if it worked. I haven’t been able to sign in to the app in months!.Version: 5.9.11
✓ Great new lookI love the new look of the UI, but when I reply to a request, the screen doesn't automatically scroll down as a type. So every time a line of text fills up in the message, I have to manually scroll the screen down to see what I'm typing. Other than that little bug, I think the updated version is great..Version: 5.0
✓ Would love to use the app but it keeps crashingWhen it works it is a great app for managing my help desk. However the app constantly crashes. I think the new update has caused it to crash quicker and more often that version 5.4 did. I wish they could fix it as it really is a helpful and good app when it does work..Version: 5.5
✓ BrokenThis software doesn’t allow login, just restarts login again...shame, on desktop runs ok..Version: 5.9.15
✓ Great app but..First off I will say this app is very useful and straightforward. The only issue is I have to reinstall it everyday. It like every time I don’t use it for awhile, like when I’m off work, the next morning when I try to use it the app crash and will not open until I delete it and reinstall it. If they get this problem fixed I would rate it 5 star but for now it’s gets 1 star..Version: 5.9.12
✓ Fix the iPad appAfter your last update. The ipad app does not work in landscape mode. It is super hard to use. The website does not support mobile. So my only choice is to fight with it or wait until I can get to a computer..Version: 6.0.2
✓ Keeps crashingI cannot even open the latest release..Version: 5.10.1
✓ App Crashes to muchThis app is very unproductive!! I try to add notes it crashes. If I try to look at a request it crashes. Not stable AT ALL!.Version: 5.9.9
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